{"id":614742,"date":"2026-03-14T09:53:38","date_gmt":"2026-03-14T16:53:38","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/powering-next-level-experiences-with-ai"},"modified":"2026-02-23T17:09:11","modified_gmt":"2026-02-24T01:09:11","slug":"powering-next-level-experiences-with-ai","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/powering-next-level-experiences-with-ai","title":{"rendered":"Genesys \uc81c\ud488 \uc9c0\uc6d0 \ud300\uc758 \ud601\uc2e0 \uc0ac\ub840: AI\ub97c \ud65c\uc6a9\ud55c \ucc28\uc138\ub300 \uacbd\ud5d8 \uad6c\ud604"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;d-none&#8221;]<span style=\"font-weight: 400;\">Genesys\uac00 \uc81c\uacf5\ud558\ub294 \uace0\uac1d \uacbd\ud5d8(CX)\uc740 \ub2e8\uc21c\ud55c \uc194\ub8e8\uc158\uc774 \uc544\ub2d9\ub2c8\ub2e4. \ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uc758 \uadfc\uac04\uc774\uc790 \uc2ec\uc7a5\uc785\ub2c8\ub2e4. \ud55c\ud3b8, Genesys\ub294 \uc81c\ud488 \uc790\uccb4\uc758 \ud601\uc2e0\uc740 \ubb3c\ub860, \uc9c0\uc6d0 \uc5ed\ub7c9\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ud601\uc2e0\ud558\uc5ec \uace0\uac1d\uc758 \uae30\ub300\uc5d0 \ub354 \ub9ce\uc774, \uadf8\ub9ac\uace0 \ubbfc\ucca9\ud558\uac8c \ub300\uc751\ud574\uc57c \ud55c\ub2e4\ub294 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \ub4e3\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<span style=\"font-weight: 400;\">Genesys\ub294 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ub2e8\uc21c\ud55c \uc194\ub8e8\uc158\uc774 \uc544\ub2cc \uae30\uc5c5 \uc131\uc7a5\uc758 \ud575\uc2ec \uc694\uc18c\ub85c \uc815\uc758\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud55c\ud3b8, Genesys\ub294 \uc81c\ud488 \uc790\uccb4\uc758 \ud601\uc2e0\uc740 \ubb3c\ub860, \uc9c0\uc6d0 \uc5ed\ub7c9\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ud601\uc2e0\ud558\uc5ec \uace0\uac1d\uc758 \uae30\ub300\uc5d0 \ub354 \ub9ce\uc774, \uadf8\ub9ac\uace0 \ubbfc\ucca9\ud558\uac8c \ub300\uc751\ud574\uc57c \ud55c\ub2e4\ub294 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \ub4e3\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\uc5d0 \ub530\ub77c Genesys\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\" target=\"_blank\" rel=\"noopener\">Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc<\/a>\uc758 \uac15\ub825\ud55c \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uc6b0\ub9ac\uc758 \uace0\uac1d \uc9c0\uc6d0 \uc6b4\uc601\uc744 \uc7ac\uad6c\uc0c1\ud558\uace0, \uace0\uac1d \uc5ec\uc815\uc744 \uac04\uc18c\ud654\ud558\uba70, \uace0\uac1d\uacfc \uc9c1\uc6d0 \ubaa8\ub450\uc758 \ucc38\uc5ec\ub97c \uac15\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ubc1c\uc804\uc2dc\ud0a4\uace0, \ube44\uc988\ub2c8\uc2a4\ub97c \ub354 \ud06c\uac8c \uc131\uc7a5\uc2dc\ud0ac \uc218 \uc788\ub294 \uc0c8\ub85c\uc6b4 \uac00\ub2a5\uc131\uc744 \uc5f4\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys\ub294 \uc6b0\ub9ac\uc640 \uac19\uc740 \ubaa9\ud45c\ub97c \ucd94\uad6c\ud558\ub294 \uc870\uc9c1\uc744 \uc548\ub0b4\ud558\uae30 \uc704\ud574<\/span> <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-levels-of-experience-orchestration\"><span style=\"font-weight: 400;\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc131\uc219\ub3c4<\/span><\/a><span style=\"font-weight: 400;\"> \ud504\ub808\uc784\uc6cc\ud06c\ub97c \uac1c\ubc1c\ud588\uc2b5\ub2c8\ub2e4. \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \ubaa8\ub4e0 \uc870\uc9c1\uc774 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud558\uace0, \uc804\ub2ec\ud558\uace0, \uc9c0\uc18d\uc801\uc73c\ub85c \ucd5c\uc801\ud654\ud558\ub294 \ub370 \uc88b\uc740 \uac00\uc774\ub4dc\ub77c\uc778\uc774 \ub418\uc5b4\uc904 \uac83\uc785\ub2c8\ub2e4. \uc131\uc219\ub3c4\uac00 \ucd5c\uace0 \ub2e8\uacc4\uc5d0 \uc774\ub974\uba74 \uae30\uc5c5\uc740 AI \uae30\ubc18 \uae30\uc220\uc744 \ud1b5\ud55c \uc790\ub3d9\ud654\uc640 \ud6a8\uc728\uc131\uc744 \ubc14\ud0d5\uc73c\ub85c \uace0\uac1d\uc5d0 \uacf5\uac10\ud558\ub294 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \ub300\uaddc\ubaa8\ub85c \uad6c\ud604\ud558\uac8c \ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc131\uc219\ub3c4\ub294 6\uac00\uc9c0 \ub2e8\uacc4\ub85c \ub098\ub269\ub2c8\ub2e4. \ud604\uc7ac \ub300\ubd80\ubd84\uc758 \uc870\uc9c1\uc740 2\ub2e8\uacc4\uc5d0 \uc704\uce58\ud574 \uc788\uc73c\uba70, \uc77c\ubd80\ub294 1\ub2e8\uacc4\uc5d0 \uba38\ubb3c\ub7ec \uc788\uc2b5\ub2c8\ub2e4. 3\ub2e8\uacc4\uc5d0 \uc18d\ud55c \uc870\uc9c1\uc740 \uc5b4\ub290 \uc815\ub3c4 \uacbd\uc7c1 \uc6b0\uc704\ub97c \ud655\ubcf4\ud558\uace0 \uc788\uc73c\uba70, 4\ub2e8\uacc4 \uc870\uc9c1\uc740 \ucd5c\uc2e0 CX \uae30\ub2a5\uc744 \uc801\uadf9 \ub3c4\uc785\ud558\uace0 \uace0\uae09 \uc5d0\uc774\uc804\ud2f1 AI \uae30\ubc18 \uae30\uc220\uc744 \uc2dc\ud5d8 \uc6b4\uc601\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc131\uc219\ub3c4\uac00 \ud604\uc7ac \uc5b4\ub290 \ub2e8\uacc4\uc5d0 \uc788\ub4e0, \uac00\uc7a5 \uc911\uc694\ud55c \uc0ac\uc2e4\uc740 <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx\" target=\"_blank\" rel=\"noopener\">\ub04a\uc784\uc5c6\uc774 \ubcc0\ud654\ud558\ub294 \uace0\uac1d\uc758 \uae30\ub300<\/a>\uc5d0 \ubd80\uc751\ud558\uae30 \uc704\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \uc131\uc7a5\ud574\uc57c \ud55c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;582021&#8243; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\ub2e8\uc21c \uac70\ub798\uac00 \uc544\ub2cc \uc9c4\uc815\ud55c \ud601\uc2e0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Genesys \uc81c\ud488 \uc9c0\uc6d0 \ud300\uc740 \uc131\uc219\ub3c4 \ub2e8\uacc4\ub97c \uc131\uacf5\uc801\uc73c\ub85c \ubc1c\uc804\uc2dc\ud0a8 \ub300\ud45c\uc801\uc778 \uc870\uc9c1\uc785\ub2c8\ub2e4. \ud300\uc740 \ub2e8\uacc4\ub97c \ub192\uc5ec\uac00\uba70 \ub354\uc6b1 \ub9e4\ub825\uc801\uc774\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc815\uad50\ud558\uac8c \uc870\uc728\ud588\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc, \ub2e8\uc21c \uac70\ub798 \uc911\uc2ec\uc758 \uc815\uc801\uc778 \uc11c\ube44\uc2a4\uc5d0\uc11c \ubc97\uc5b4\ub098, \uc5ed\ub3d9\uc801\uc778 AI \uae30\ubc18\uc758 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub85c \ubc1c\uc804\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\ub7ec\ud55c \ud601\uc2e0\uc740 \ub208\uc5d0 \ub744\ub294 \uc131\uacfc\ub85c \uc774\uc5b4\uc84c\uc2b5\ub2c8\ub2e4. \uc11c\ube44\uc2a4 \uc18d\ub3c4\uac00 \ube68\ub77c\uc9c0\uace0, \uc9c1\uc6d0 \uc5ed\ub7c9\uc774 \uac15\ud654\ub418\uace0, \uc6b4\uc601 \ud6a8\uc728\uc131\uacfc \uace0\uac1d \ub9cc\uc871\ub3c4 \ubaa8\ub450 \uc758\ubbf8 \uc788\uac8c \ud5a5\uc0c1\ub410\uc2b5\ub2c8\ub2e4.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uae00\ub85c\ubc8c \uc9c0\uc6d0 \ub2f4\ub2f9 \ubd80\uc0ac\uc7a5\uc778 \ub3c4\ubbf8\ub2c9 \ub85c\ubcf4\uc2a4\ucf54(Dominic LoBosco)\ub294 &#8220;\uc6b0\ub9ac\uac00 \uc138\uacc4\uc801\uc778 \uc218\uc900\uc758 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc5ec \uace0\uac1d\uc0ac\uc758 \uc131\uacf5\uc744 \ub3c4\uc6b4\ub2e4\uba74, \uace0\uac1d\uc0ac\ub294 \uc790\uc0ac \uace0\uac1d\uc5d0\uac8c \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc744 \uac83&#8221;\uc774\ub77c\uba70, \ub2e4\uc74c\uacfc \uac19\uc774 \ub367\ubd99\uc785\ub2c8\ub2e4. &#8220;AI\ub294 \uace0\uac1d\uacfc \uc5d4\uc9c0\ub2c8\uc5b4 \ubaa8\ub450\ub97c \uc704\ud574 \ucf58\ud150\uce20\ub97c \uc0dd\uc131\ud558\uace0 \ub300\ud654\ub97c \uc774\ub044\ub294 \uc2e4\uc9c8\uc801\uc778 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc5d0 \uacf5\uac10\ud558\ub294 \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc778 \uc9c0\uc6d0\uc744 \ub354\uc6b1 \uc6d0\ud65c\ud558\uac8c \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\ub7ec\ud55c \uc9c0\uc6d0\uc5d0\ub294 \ucee8\ud14d\uc2a4\ud2b8, \ud589\ub3d9, AI \uc778\uc0ac\uc774\ud2b8\uc5d0 \uae30\ubc18\ud55c \uc2e4\uc2dc\uac04 \ub9de\ucda4\ud615 \uacbd\ud5d8\ub3c4 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys \uc9c0\uc6d0 \uc11c\ube44\uc2a4 \uc218\uc11d \uc774\uc0ac\uc778 \uc548\uc824\ub85c \uc544\ub808\uce58(Angelo Arezzi)\ub294 &#8220;AI\ub97c \ud65c\uc6a9\ud574 \uc9c4\uc815\uc73c\ub85c \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc774 \uac00\ub2a5\ud574\uc84c\uc73c\uba70, \uc774\ub97c \ud1b5\ud574 \ub354\uc6b1 \uc5ed\ub3d9\uc801\uc778 \uacbd\ud5d8\uc744 \ub9cc\ub4e4\uc5b4\ub0bc \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.&#8221;\ub77c\uba70 \ub2e4\uc74c\uacfc \uac19\uc774 \ub9d0\ud569\ub2c8\ub2e4. &#8220;\ud604\uc7ac \uc6b0\ub9ac\ub294 \uc758\ubbf8 \uc788\ub294 AI \ud65c\uc6a9 \uc0ac\ub840\ub97c \ud30c\uc545\ud558\ub294 \uc77c\uc5d0 \uc9d1\uc911\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud604\uc2e4\uc801\uc774\uace0 \uc601\ud5a5\ub825 \uc788\ub294 \ubc29\uc2dd\uc73c\ub85c \ud55c\uacc4\ub97c \ub6f0\uc5b4\ub118\uace0\uc790 \ud569\ub2c8\ub2e4.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc131\uc219\ub3c4\uac00 \ub192\uc544\uc9c0\uba74\uc11c \uc81c\ud488 \uc9c0\uc6d0 \ud300\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \uce21\uc815 \uac00\ub2a5\ud55c \uc774\uc810\uc744 \uc5bb\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\ub354 \ube60\ub978 \ubb38\uc81c \ud574\uacb0:<\/strong>AI \uae30\ubc18 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub294 \uc81c\ud488 \uc9c0\uc6d0 \uc5d4\uc9c0\ub2c8\uc5b4\uac00 \uace0\uac1d \ubc0f \uc0ac\ub840 \uc815\ubcf4\ub97c \ucc3e\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud1b5\ud654\ub2f9 \uc57d 3\ubd84\uc744 \uc808\uc57d\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\uc778\uc0ac\uc774\ud2b8 \uc9c0\uc6d0:<\/strong>\uc81c\ud488 \uc9c0\uc6d0 \uc5d4\uc9c0\ub2c8\uc5b4\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-cloud-agent-copilot-deep-dive\" target=\"_blank\" rel=\"noopener\">Genesys Cloud<\/a><\/span><span style=\"font-weight: 400;\"> \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc744 \ud1b5\ud574 AI\uc758 \uc548\ub0b4\ub97c \ubc1b\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc, \ubb38\uc81c \ud574\uacb0 \uc2dc\uac04\uc774 \uc57d 5\ubd84 \ub2e8\ucd95\ub418\uace0 \uc815\ud655\ub3c4\uac00 \ud5a5\uc0c1\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\ub514\uc9c0\ud138 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8:<\/strong> \uc778\ud130\ub799\uc158\uc744 \uc804\ud1b5\uc801\uc778 \ucc44\ub110\uc5d0\uc11c \uc6f9 \uba54\uc2dc\uc9d5\uc73c\ub85c \uc804\ud658\ud568\uc73c\ub85c\uc368, \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \uc751\ub300\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\uc9c1\uc6d0 \uc5ed\ub7c9 \uac1c\ubc1c:<\/strong> <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\" target=\"_blank\" rel=\"noopener\">Genesys Cloud AI<\/a>\uc0ac\uc6a9\uc73c\ub85c \uace0\uac1d \uc751\ub300 \uc2dc\uac04\uc774 \ub2e8\ucd95\ub418\uba74\uc11c \uc9c0\uc6d0 \uc5d4\uc9c0\ub2c8\uc5b4\ub294 \ud559\uc2b5 \ubc0f \uc2a4\ud0ac \uac15\ud654\uc5d0 \ub354 \ub9ce\uc740 \uc2dc\uac04\uacfc \ub178\ub825\uc744 \uc3df\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1: <\/span><span style=\"font-weight: 400;\">Genesys \uacbd\ud5d8 \uc9c0\uc218<\/span><span style=\"font-weight: 400;\">\uac00 20% \uc99d\uac00\ud588\uc73c\uba70, \uc774\ub294 \uc11c\ube44\uc2a4 \uac1c\uc120\uc774 \uace0\uac1d \ub9cc\uc871\uc73c\ub85c \uc774\uc5b4\uc84c\uc74c\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_video link=&#8221;https:\/\/youtu.be\/QrNH5cSjvyQ&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\uc2dc\uc791\uc774 \ucd5c\uc6b0\uc120\uc785\ub2c8\ub2e4!<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0\uc774 \uc5ec\uc804\ud788 \uc5b4\ub835\uace0 \ubcf5\uc7a1\ud558\uac8c \ub290\uaef4\uc9c0\uc2dc\ub098\uc694? \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc131\uc219\ub3c4\ub97c \ucc28\uadfc\ucc28\uadfc \ud5a5\uc0c1\uc2dc\ucf1c\uc628 Genesys \uc81c\ud488 \uc9c0\uc6d0 \ud300\uc758 \uc811\uadfc \ubc29\uc2dd\uc744 \ucc38\uace0\ud558\uc5ec \uc790\uc0ac\ub9cc\uc758 \ud601\uc2e0 \uacbd\ub85c\ub97c \uc2dc\uac01\ud654\ud574 \ubcf4\uc138\uc694. <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud601\uc2e0 \uc5ec\uc815\uc744 \uc2dc\uc791\ud558\ub824\ub294 \uc870\uc9c1\uc5d0\uac8c \uc804\ud558\uace0 \uc2f6\uc740 \uc870\uc5b8\uc740 \uac04\ub2e8\ud569\ub2c8\ub2e4. \uc77c\ub2e8 \uc2dc\uc791\ud558\uc138\uc694!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;\ubaa8\ub4e0 \uac83\uc744 \uc644\ubcbd\ud558\uac8c \ud30c\uc545\ud560 \ud544\uc694\ub294 \uc5c6\uc2b5\ub2c8\ub2e4&#8221;\ub77c\uace0 \uc544\ub808\uc9c0\ub294 \ub9d0\ud569\ub2c8\ub2e4. &#8220;\ud0c4\ud0c4\ud55c \ub370\uc774\ud130 \uad00\ub9ac\uc640 \uc798 \uc815\ub9ac\ub41c \uc9c0\uc2dd \uae30\ubc18\uc744 \uad6c\ucd95\ud558\ub294 \uac83\uc5d0\uc11c \uc2dc\uc791\ud558\uc138\uc694. \uadf8\ub7f0 \ub2e4\uc74c \uc2e4\ud5d8\ud558\uba74\uc11c \ucd94\uc9c4\ub825\uc744 \uc313\uc544\uac00\uba74 \ub429\ub2c8\ub2e4.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub85c\ubcf4\uc2a4\ucf54\ub3c4 \uac19\uc740 \uc758\uacac\uc785\ub2c8\ub2e4. &#8220;\uc2dc\uc791\uc774 \uac00\uc7a5 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 <a href=\"https:\/\/www.genesys.com\/resources\/enrich-the-messaging-experience?ost_tool=blog&#038;ost_campaign=0-0-0-0-0-0-0-blog\" target=\"_blank\" rel=\"noopener\">\uc6f9 \uba54\uc2dc\uc9d5<\/a>\ub3c4\uc785\uc744 \uacb0\uc815\ud558\uae30\uae4c\uc9c0 \uc2dc\uac04\uc774 \uac78\ub838\uc9c0\ub9cc \ubc30\ud3ec\ub294 \ub2e8 \uba70\uce60 \ub9cc\uc5d0 \uc774\ub904\uc84c\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc, \uac70\uc758 \ud558\ub8fb\ubc24 \uc0ac\uc774\uc5d0 \uc2e4\uc2dc\uac04 \uc0c1\ud638\uc791\uc6a9\uc758 35%\uac00 \uc804\ud654 \ud1b5\ud654\uc640 \uc774\uba54\uc77c\uc5d0\uc11c \uc6f9 \uba54\uc2dc\uc9d5\uc73c\ub85c \uc804\ud658\ub410\uc2b5\ub2c8\ub2e4. \uc774\uac83\uc774 \ubc14\ub85c \uc6b0\ub9ac\uc758 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uac83\uc774\uc5c8\uace0, \uc6b0\ub9ac\uac00 \uace0\uac1d\uc744 \ub9cc\ub0a0 \uc218 \uc788\ub294 \ubc29\uc2dd\uc774\uc5c8\uc2b5\ub2c8\ub2e4.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys \uc81c\ud488 \uc9c0\uc6d0 \ud300\uc758 \uc0ac\ub840\ub294 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc131\uc219\ub3c4\ub97c \ub2e8\uacc4\uc801\uc73c\ub85c \ub192\uc5ec\uac00\ub294 \uac83\uc774 \uc5bc\ub9c8\ub098 \ud601\uc2e0\uc801\uc778 \ubcc0\ud654\ub97c \uac00\uc838\uc62c \uc218 \uc788\ub294\uc9c0\ub97c \uc798 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4, \uc131\uc219\ub3c4\uac00 \uc62c\ub77c\uac08 \ub54c\ub9c8\ub2e4 \uc870\uc9c1\uc758 \ud1b5\uc81c\ub825, \uba85\ud655\uc131, \uace0\uac1d \uc5f0\uacb0\uc131\uc740 \ub354\uc6b1 \uac15\ud654\ub429\ub2c8\ub2e4. \uc9c0\uc18d\uc801\uc778 \ubc1c\uc804\uc744 \ucd94\uad6c\ud558\uace0 \uc2e4\ud589\ud568\uc73c\ub85c\uc368 \uc6d0\ud558\ub294 \uacb0\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc81c\ud488 \uc9c0\uc6d0 \ud300\uc758 \uc0ac\ub840\uac00 \uc774\ub97c \uc785\uc99d\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 CX\uc758 \ubbf8\ub798\uc785\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/genesys\" target=\"_blank\" rel=\"noopener\">Genesys \uc81c\ud488 \uc9c0\uc6d0 \ud300\uc758 \uc804\uccb4 \uc2a4\ud1a0\ub9ac<\/a>\ub97c \uc77d\uc5b4\ubcf4\uc138\uc694. \ucc28\uc138\ub300 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;d-none&#8221;]Genesys\uac00 \uc81c\uacf5\ud558\ub294 \uace0\uac1d \uacbd\ud5d8(CX)\uc740 \ub2e8\uc21c\ud55c \uc194\ub8e8\uc158\uc774 \uc544\ub2d9\ub2c8\ub2e4. \ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uc758 \uadfc\uac04\uc774\uc790 \uc2ec\uc7a5\uc785\ub2c8\ub2e4. \ud55c\ud3b8, Genesys\ub294 \uc81c\ud488 \uc790\uccb4\uc758 \ud601\uc2e0\uc740 \ubb3c\ub860, \uc9c0\uc6d0 \uc5ed\ub7c9\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ud601\uc2e0\ud558\uc5ec \uace0\uac1d\uc758 \uae30\ub300\uc5d0 \ub354 \ub9ce\uc774, \uadf8\ub9ac\uace0 \ubbfc\ucca9\ud558\uac8c \ub300\uc751\ud574\uc57c \ud55c\ub2e4\ub294 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \ub4e3\uace0 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_column_text css=&#8221;&#8221;]Genesys\ub294 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ub2e8\uc21c\ud55c \uc194\ub8e8\uc158\uc774 \uc544\ub2cc \uae30\uc5c5 \uc131\uc7a5\uc758 \ud575\uc2ec \uc694\uc18c\ub85c \uc815\uc758\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud55c\ud3b8, Genesys\ub294 \uc81c\ud488 \uc790\uccb4\uc758 \ud601\uc2e0\uc740 \ubb3c\ub860, [&hellip;]<\/p>\n","protected":false},"author":189,"featured_media":588617,"template":"","tax_priority":[54],"tax_blogtype":[17747],"tax_blogcategory":[18486,18467,13126],"tax_contenttheme":[14874],"tax_bundle":[],"tax_contenttheme2":[16134,16116,16158],"tax_capability_sitewide":[16203,18166,18304],"tax_products_programs":[16481,17547],"tax_buying_job":[16741],"tax_buyer_persona":[16914,16895],"tax_sector":[],"tax_segment":[17133,17085,17120],"class_list":["post-614742","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-ko-kr","tax_blogcategory-ai---","tax_blogcategory-experience-orchestration-ko-kr","tax_blogcategory-cloud-ko-kr","tax_contenttheme-level-up-your-technology-ko-kr","tax_contenttheme2-improve-customer-experience-ko-kr","tax_contenttheme2-grow-your-business-ko-kr","tax_contenttheme2-improve-employee-experience-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_capability_sitewide-cloud-migration-ko-kr","tax_capability_sitewide-journey-management-ko-kr","tax_products_programs-genesys-ai-ko-kr","tax_products_programs-genesys-cloud-cx-ko-kr","tax_buying_job-job-5-validation-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-business-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/614742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/189"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/614742\/revisions"}],"predecessor-version":[{"id":615645,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/614742\/revisions\/615645"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/588617"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=614742"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=614742"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=614742"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=614742"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=614742"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=614742"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=614742"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=614742"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=614742"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=614742"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=614742"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=614742"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=614742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}