{"id":613970,"date":"2026-03-24T09:39:44","date_gmt":"2026-03-24T16:39:44","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/beyond-omnichannel-the-strategic-value-of-channel-less-cx"},"modified":"2026-02-25T15:15:37","modified_gmt":"2026-02-25T23:15:37","slug":"beyond-omnichannel-the-strategic-value-of-channel-less-cx","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/beyond-omnichannel-the-strategic-value-of-channel-less-cx","title":{"rendered":"\uc634\ub2c8\ucc44\ub110 CX\uc758 \uc9c4\ud654: \ucc44\ub110\ub9ac\uc2a4 CX\uc758 \uc804\ub7b5\uc801 \uac00\uce58"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span style=\"font-weight: 400;\">\ub514\uc9c0\ud138 \uc911\uc2ec \uc138\uc0c1\uc5d0\uc11c &#8216;\ucc44\ub110&#8217;\uc740 \uace0\uac1d\uc758 \uad00\uc2ec\uc0ac\uac00 \uc544\ub2d9\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/ai-for-the-experience-economy-how-to-deliver-the-next-level-of-experience\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d\uc5d0\uac8c \uc911\uc694\ud55c \uac83\uc740 \u2018\uacbd\ud5d8\u2019 \uadf8 \uc790\uccb4\uc785\ub2c8\ub2e4<\/a>. \ud398\uc774\uc2a4\ubd81\uc5d0\uc11c \ub300\ud654\ub97c \uc2dc\uc791\ud558\ub4e0, WhatsApp\uc5d0\uc11c \ub300\ud654\ub97c \uc774\uc5b4\uac00\ub4e0, \uc804\ud654 \ud1b5\ud654\ub85c \ub300\ud654\ub97c \ub9c8\ubb34\ub9ac\ud558\ub4e0, \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uac83\uc740 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uc77c\uad00\ub418\uace0, \ube60\ub974\uba70, \uac1c\uc778\ud654\ub41c \ub9de\ucda4 \uacbd\ud5d8\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uac01 \ucc44\ub110\ubcc4 \uc804\ub7b5\uc744 \ud1b5\ud55c \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub85c\ub294 \uc774\ub7ec\ud55c \uae30\ub300\ub97c \ucda9\uc871\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \ucc44\ub110\ub9ac\uc2a4(Channel-Less) \uc811\uadfc \ubc29\uc2dd\uc774 \uc8fc\ubaa9\ubc1b\ub294 \uc774\uc720\uc785\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d \uacbd\ud5d8\uc774 \ud50c\ub7ab\ud3fc\uacfc \uc811\uc810\uc744 \ub118\ub098\ub4e4\uba70 \uc6d0\ud65c\ud558\uac8c \ud750\ub974\ub294 \ubaa8\ub378\uc785\ub2c8\ub2e4. \ud1b5\ud569\ub41c \ub370\uc774\ud130\uc640 \uc9c0\ub2a5\ud615 \uc790\ub3d9\ud654\ub97c \uae30\ubc18\uc73c\ub85c \ub300\uaddc\ubaa8 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uad6c\ud604\ud558\ub3c4\ub85d \uc124\uacc4\ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774 \uae00\uc5d0\uc11c\ub294 \uc634\ub2c8\ucc44\ub110 CX\uc758 \uc9c4\ud654, \ucc44\ub110\ub9ac\uc2a4\uc758 \uc758\ubbf8\uc640 \uc911\uc694\uc131, \uc774\ub97c \uc131\uacf5\uc801\uc73c\ub85c \ub3c4\uc785\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ubc29\ubc95\uc744 \uc2ec\uce35\uc801\uc73c\ub85c \uc0b4\ud3b4\ubd05\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\"><span style=\"font-weight: 400;\">\ucc44\ub110\ub9ac\uc2a4(Channel-Less)\uc758 \uc758\ubbf8<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \uacbd\ud5d8(CX) \uc804\ub7b5\uc758 \uc77c\ud658\uc73c\ub85c \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \uc6b4\uc6a9\ud558\ub294 \uac83\uc740 \uc0c1\ub2f9\ud55c \uc7a0\uc7ac\uc801 \uac00\uce58\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c<\/span> <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">5,000\uba85 \uc774\uc0c1\uc758 \uc18c\ube44\uc790 \ub300\uc0c1 \uc124\ubb38\uc870\uc0ac<\/span><\/a><span style=\"font-weight: 400;\">\uc5d0\uc11c 50%\uc758 \uc751\ub2f5\uc790\uac00 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc758 \uac00\uc7a5 \uc911\uc694\ud55c \uc694\uc18c\ub85c \u2018\ub0b4\uac00 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc744 \ud1b5\ud574 \uc5b8\uc81c\ub4e0\uc9c0 \uc11c\ube44\uc2a4\ub97c \ubc1b\uc744 \uc218 \uc788\ub2e4\u2019\ub294 \uc810\uc744 \uaf3d\uc558\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span style=\"font-weight: 400;\">\ub530\ub77c\uc11c \uae30\uc5c5\uc774 \ub2e4\uc591\ud55c \ub514\uc9c0\ud138 \uc120\ud0dd\uc9c0\ub97c \uc81c\uacf5\ud558\ub294 \uac83\uc740 \uc911\uc694\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc, \uadf8\ubcf4\ub2e4 \ub354 \uc911\uc694\ud55c \uc0ac\uc2e4\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc790\uc2e0\uc758 \uacbd\ud5d8\uc744 \uc5b4\ub290 \ud55c \ucc44\ub110\uc5d0 \uad6d\ud55c\ud558\uc5ec \ubc14\ub77c\ubcf4\uc9c0 \uc54a\ub294\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d\uc740 WhatsApp\uc5d0\uc11c \ubd88\ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \ud588\ub354\ub77c\ub3c4 &#8220;\uc774 \ube0c\ub79c\ub4dc\ub294 WhatsApp \uc778\ud130\ub799\uc158\uc5d0 \ubb38\uc81c\uac00 \uc788\ub2e4&#8221;\ub294 \uc2dd\uc73c\ub85c \ud50c\ub7ab\ud3fc\uc744 \ucf55 \uc9d1\uc5b4 \ub9d0\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc774\ubcf4\ub2e4\ub294 \u201c\ube0c\ub79c\ub4dc\uc758 \uace0\uac1d \uc9c0\uc6d0\uc774 \ubd80\uc871\ud558\ub2e4\u201d\ub294 \uc2dd\uc73c\ub85c \ub9d0\ud560 \uac00\ub2a5\uc131\uc774 \ub192\uace0, \uadf8\ub7ec\ud55c \uac10\uc815\uc740 \ud53c\ub4dc\ubc31\uc774\ub098 \uc124\ubb38\uc870\uc0ac\uc5d0 \uace0\uc2a4\ub780\ud788 \ub4dc\ub7ec\ub0a9\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uc740 \ucc44\ub110\uc744 \uad6c\ubd84\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ub2e8 \ud558\ub098\uc758 \ube0c\ub79c\ub4dc, \ub2e8 \ud558\ub098\uc758 \uc5ec\uc815\ub9cc\uc774 \uc788\uc744 \ubfd0\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ucc44\ub110\ub9ac\uc2a4 \uc804\ub7b5\uc740 \ucc44\ub110 \uad00\ub9ac\uac00 \uc544\ub2cc, \uc6d0\ud65c\ud55c \uc804\ud658\uc5d0 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc5b4\ub5a4 \ubc29\uc2dd\uc73c\ub85c \ucee8\ud14d\uc2a4\ud2b8\uc5d0 \uc811\uadfc\ud558\uace0 \uc0c1\ud638\uc791\uc6a9\uc744 \ud558\ub4e0, \uac1c\uc778\ud654\uc640 \uc5f0\uc18d\uc131\uc774 \uc720\uc9c0\ub418\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ucc44\ub110\ub9ac\uc2a4 \uc804\ub7b5\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \uc77c\uc774 \uac00\ub2a5\ud574\uc9d1\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\ud1b5\ud569 \uc778\ud130\ud398\uc774\uc2a4\uc640 \ub300\uae30\uc5f4\uc744 \uc0ac\uc6a9\ud558\uc5ec \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d \ub300\uc751<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uace0\uac1d \ub370\uc774\ud130\uc640 \ud589\ub3d9\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc5f0\uacb0\ud558\uc5ec \uac1c\uc778\ud654\ub41c \uacbd\ud5d8 \uc81c\uacf5<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\ubd07, \ub9ac\uce58 \ubbf8\ub514\uc5b4, \ucf54\ube0c\ub77c\uc6b0\uc9d5\uc744 \ud65c\uc6a9\ud574 \uace0\uac1d\uacfc \uc758\ubbf8 \uc788\ub294 \uc0c1\ud638\uc791\uc6a9 \uad6c\ud604<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/customer-journey-management\" target=\"_blank\" rel=\"noopener\">\uc5ec\uc815 \ubd84\uc11d<\/a>, \uc2e4\uc2dc\uac04 \uc131\uacfc \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec CX \ucd5c\uc801\ud654<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\"><span style=\"font-weight: 400;\">\ucc44\ub110\ub9ac\uc2a4 CX \ub3c4\uc785 \ubaa8\ubc94 \uc0ac\ub840<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\ucc44\ub110\ub9ac\uc2a4 CX \ub3c4\uc785\uc740 \ub2e8\uc21c\ud55c \uae30\uc220 \uc804\ud658\ub9cc\uc774 \uc544\ub2cc, \uc0ac\uace0 \ubc29\uc2dd\uacfc \uc6b4\uc601 \ubc29\uc2dd\uc758 \uc804\ud658\uc785\ub2c8\ub2e4. \ub2e4\uc74c\uacfc \uac19\uc740 \uc0ac\ub840\uc5d0 \uc6b0\uc120 \uc801\uc6a9\ud574 \ubcf4\uc138\uc694.<\/span><\/p>\n<h3 class=\"h4\">1. \uc0c1\ub2f4\uc0ac \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4 \ud1b5\ud569<\/h3>\n<p><span style=\"font-weight: 400;\">\uc9c4\uc815\ud55c \ucc44\ub110\ub9ac\uc2a4 \uacbd\ud5d8\uc740 <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-and-servicenow-the-power-of-a-unified-experience\" target=\"_blank\" rel=\"noopener\">\ud1b5\ud569 \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4<\/a>\uc5d0\uc11c \uc2dc\uc791\ub429\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uac00 \ubaa8\ub4e0 \ucc44\ub110\uc758 \ubaa8\ub4e0 \ub300\ud654\ub97c \uad00\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \ub2e8\uc77c \uc778\ud130\ud398\uc774\uc2a4\ub97c \uc81c\uacf5\ud558\uc138\uc694. \uc774\ub807\uac8c \ud558\uba74 \ubcf5\uc7a1\uc131\uc774 \uc904\uace0, \ud234\uc744 \uc804\ud658\ud558\ub294 \ud69f\uc218\uac00 \ucd5c\uc18c\ud654\ub418\uba70, \uc815\ubcf4\uc5d0 \uae30\ubc18\ud55c \uc11c\ube44\uc2a4\ub97c \ubcf4\ub2e4 \uc2e0\uc18d\ud558\uac8c \uc81c\uacf5\ud558\uac8c \ub429\ub2c8\ub2e4.<\/span><\/p>\n<h3 class=\"h4\">2. \uc77c\uad00\ub41c \ub77c\uc6b0\ud305 \ubc0f \ub300\uae30\uc5f4 \ub85c\uc9c1 \uc801\uc6a9<\/h3>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uc740 \uc5b4\ub5a4 \ucc44\ub110\ub85c \uc5f0\ub77d\ud558\ub4e0 \uc77c\uad00\ub418\uace0 \ube60\ub978 \uc751\ub2f5\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc77c\uad00\ub41c \ub77c\uc6b0\ud305 \ubc0f \ub300\uae30\uc5f4 \uaddc\uce59\uc744 \uc801\uc6a9\ud558\uba74 \uc548\uc815\uc801\uc778 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uace0 \ub300\uae30 \uc2dc\uac04\uc758 \ube44\uc77c\uad00\uc131\uc744 \uc904\uc5ec \uc804\ubc18\uc801\uc778 \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<h3 class=\"h4\">3. \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \ub300\ud654 \ub9e5\ub77d \uc720\uc9c0<\/h3>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uc774 \uc88c\uc808\ud558\ub294 \uc774\uc720 \uc911 \ud558\ub098\ub294 \uac19\uc740 \ub9d0\uc744 \ub418\ud480\uc774\ud574\uc57c \ud55c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc2e4\uc81c\ub85c &#8220;<\/span><a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\uace0\uac1d \uacbd\ud5d8 \ud604\ud669<\/span><\/a><span style=\"font-weight: 400;\">&#8221; \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74, \uc804 \uc138\uacc4 \uc18c\ube44\uc790\uc758 36%\uac00 \uac19\uc740 \ub9d0\uc744 \ubc18\ubcf5\ud558\ub294 \uac83\uc774 \ub9e4\uc6b0 \ub2f5\ub2f5\ud558\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. 22%\ub294 \ub108\ubb34 \uc18d\uc0c1\ud574\uc11c \uc6b8\uace0 \uc18c\ub9ac \uc9c0\ub974\uac70\ub098, \ubb38\uc81c\ub97c \uc77c\uc73c\ud0a8 \ube0c\ub79c\ub4dc\uc640\uc758 \uac70\ub798\ub97c \uc911\ub2e8\ud558\uace0 \uc2f6\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ucc44\ub110\ub9ac\uc2a4 \uc811\uadfc \ubc29\uc2dd\uc740 \ud50c\ub7ab\ud3fc\uc774 \ubc14\ub00c\ub354\ub77c\ub3c4 \uc0c1\ud638\uc791\uc6a9\uc774 \uacc4\uc18d \uc774\uc5b4\uc9c0\ub3c4\ub85d \ub9e5\ub77d\uacfc \ud750\ub984\uc744 \uc720\uc9c0\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc778\uc2a4\ud0c0\uadf8\ub7a8\uc5d0\uc11c \uc18c\ud1b5\uc744 \uc2dc\uc791\ud574 \uc774\uba54\uc77c\ub85c \uc804\ud658\ud558\ub354\ub77c\ub3c4 \uc0c1\ub2f4\uc0ac\ub294 \uc804\uccb4 \uc5ec\uc815\uc744 \ud30c\uc545\ud558\uace0 \uc9c0\uccb4 \uc5c6\uc774 \uc751\ub2f5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<h3 class=\"h4\">4. AI \uae30\ubc18\uc758 \uc608\uce21 \ubc0f \uc790\ub3d9\ud654<\/h3>\n<p><span style=\"font-weight: 400;\">AI\ub294 \ucc44\ub110\ub9ac\uc2a4 CX\ub97c \uad6c\ud604\ud558\ub294 \ud575\uc2ec \uc694\uc18c\uc785\ub2c8\ub2e4. \uace0\uac1d \uc758\ub3c4 \ud30c\uc545, \uc77c\uc0c1 \uc5c5\ubb34 \uc790\ub3d9\ud654, \ubcf5\uc7a1\ud55c \ubb38\uc81c\uc758 \uc9c0\ub2a5\uc801 \uc5d0\uc2a4\uceec\ub808\uc774\uc158\uae4c\uc9c0, <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/deliver-the-next-level-of-experience-with-genesys-cloud-ai-studio-and-ai-guides\" target=\"_blank\" rel=\"noopener\">AI\ub294 \uacbd\ud5d8\uc744 \uac1c\uc778\ud654<\/a>\ud558\uace0 \uc0c1\ub2f4\uc0ac\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \uc904\uc774\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \uadf8 \uacb0\uacfc, \ub354 \ube60\ub978 \ud574\uacb0, \ub354 \uc2a4\ub9c8\ud2b8\ud55c \uc0c1\ud638\uc791\uc6a9, \ub354 \uc758\ubbf8 \uc788\ub294 \uc131\uacfc\ub97c \ub300\uaddc\ubaa8\ub85c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\"><span style=\"font-weight: 400;\">\uc5c5\uacc4\ubcc4 \ucc44\ub110\ub9ac\uc2a4 CX \uc804\ub7b5\uacfc \uc774\uc810<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\ucc44\ub110\ub9ac\uc2a4 \uc804\ub7b5\uc740 \ud601\uc2e0\uc801\uc778 CX \uc811\uadfc \ubc29\ubc95\uc785\ub2c8\ub2e4. \uac01 \uc5c5\uacc4\ubcc4\ub85c \ub2e4\uc74c\uacfc \uac19\uc740 \ud6a8\uacfc\ub97c \uae30\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><strong>\ub9ac\ud14c\uc77c \ubc0f e\ucee4\uba38\uc2a4<\/strong><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\ub514\uc9c0\ud138 \uc2dc\ub300\uc758 \uace0\uac1d\uc740 \uc778\uc2a4\ud0c0\uadf8\ub7a8\uc5d0\uc11c \uc81c\ud488\uc744 \ubc1c\uacac\ud558\uace0, \uba54\uc2dc\uc9d5\uc744 \ud1b5\ud574 \ube0c\ub79c\ub4dc\uc5d0 \uc9c8\ubb38\ud558\uace0, \uc774\ud6c4 \uc6f9 \ucc44\ud305\uc774\ub098 WhatsApp\uc744 \ud1b5\ud574 \uc8fc\ubb38\uc744 \ub9c8\ubb34\ub9ac\ud569\ub2c8\ub2e4. \ucc44\ub110\ub9ac\uc2a4 CX \ud658\uacbd\uc5d0\uc11c \uc0c1\ub2f4\uc0ac\ub294 \uc804\uccb4 \uace0\uac1d \uc5ec\uc815\uc744 \ud55c\ub208\uc5d0 \ud30c\uc545\ud558\uace0, \ub354 \ube60\ub974\uace0 \uac1c\uc778\ud654\ub41c \uc751\ub2f5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uace0\uac1d\uc740 \uac19\uc740 \ub9d0\uc744 \ubc18\ubcf5\ud560 \uc77c\uc774 \uc5c6\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\ub85c \uc778\ud574 \uace0\uac1d \ub9cc\uc871\ub3c4\ub294 \ubb3c\ub860, \uc804\ud658\uc728\uae4c\uc9c0 \ud5a5\uc0c1\ub429\ub2c8\ub2e4. \uad6c\ub9e4 \ud504\ub85c\uc138\uc2a4\uac00 \uc6d0\ud65c\ud558\uace0 \ube60\ub974\uac8c \uc9c4\ud589\ub418\ubbc0\ub85c \uace0\ubbfc\ud558\uac70\ub098 \uc9c0\uccb4\ud560 \uc774\uc720\uac00 \uc5c6\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><strong>\uc5ec\ud589 \ubc0f \uc811\uac1d<\/strong><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\ud56d\uacf5\ud3b8 \ubcc0\uacbd, \ub9c9\ud310 \uc608\uc57d\uacfc \uac19\uc740 \uae34\uae09\ud55c \uc0c1\ud669\uc5d0\uc11c \uc5ec\ud589\uc790\ub294 \ube60\ub978 \uc9c0\uc6d0\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. \ud56d\uacf5\uc0ac\uc640 \ud638\ud154\uc740 \ucc44\ub110\ub9ac\uc2a4 CX\ub97c \ud1b5\ud574 \uba54\uc2dc\uc9d5, \uc74c\uc131, \uc774\uba54\uc77c \uc811\uc810\uc744 \uc5f0\uacb0\ud558\uc5ec \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \ub9e5\ub77d\uc744 \uc720\uc9c0\ud569\ub2c8\ub2e4. \uace0\uac1d\uc740 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/live-chat-software\" target=\"_blank\" rel=\"noopener\">\ucc44\ud305\uc5d0\uc11c \uc74c\uc131 \ub300\ud654\ub85c \ub9e4\ub044\ub7fd\uac8c \uc804\ud658<\/a>\ud558\uace0, \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d\uacfc \uad00\ub828\ub41c \ubaa8\ub4e0 \uc815\ubcf4\ub97c \uc628\uc804\ud788 \ud30c\uc545\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_single_image image=&#8221;585129&#8243; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<strong>\uae08\uc735 \uc11c\ube44\uc2a4<\/strong><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\uae08\uc735 \uc11c\ube44\uc2a4 \uace0\uac1d\uc740 \ub300\ucd9c \uc2e0\uccad, \uacc4\uc88c \uc815\ubcf4 \ud655\uc778, \uac70\ub798 \uc9c0\uc6d0 \ub4f1\uc744 \uc704\ud574 \uc6f9, \ubaa8\ubc14\uc77c, \uba54\uc2dc\uc9d5 \ucc44\ub110\uc744 \uc790\uc8fc \uc624\uac11\ub2c8\ub2e4. \ucc44\ub110\ub9ac\uc2a4 \uc811\uadfc \ubc29\uc2dd\uc740 \uc77c\uad00\ub41c \uc815\ubcf4\uc640 \uc6d0\ud65c\ud55c \uc804\ud658\uc774 \uac00\ub2a5\ud55c \uc548\uc804\ud55c \uc2e4\uc2dc\uac04 \uc11c\ube44\uc2a4\ub97c \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc758 \ub9cc\uc871\ub3c4\uc640 \uc2e0\ub8b0 \ubaa8\ub450 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><strong>\uacf5\uacf5 \ubd80\ubb38 \ubc0f \uacf5\uacf5 \uc11c\ube44\uc2a4<\/strong><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\uc2dc\ubbfc\ub4e4\uc740 \uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0\uc11c \uc9c8\ubb38\uc744 \uc2dc\uc791\ud558\uace0, \uc774\uba54\uc77c\ub85c \ub300\ud654\ub97c \uc774\uc5b4\uac00\uace0, \uc804\ud654\ub85c \ub9c8\ubb34\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud1b5\ud569\ub41c \ucc44\ub110\ub9ac\uc2a4 \ubaa8\ub378\uc744 \ud1b5\ud574 \uacf5\uacf5 \uc11c\ube44\uc2a4 \uc870\uc9c1\uc740 \uc5ec\uc815 \uc804\ubc18\uc5d0\uc11c \uc644\uc804\ud55c \ub9e5\ub77d\uc744 \uc720\uc9c0\ud558\uba70 \uc811\uadfc\uc131 \ub192\uace0 \ud6a8\uc728\uc801\uc778 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\"><span style=\"font-weight: 400;\">\ucc44\ub110\ub9ac\uc2a4 \uc804\ub7b5\uc5d0\uc11c \uc18c\uc15c \ub9ac\uc2a4\ub2dd\uc758 \uc5ed\ud560<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">CX\uc5d0\uc11c \uc18c\uc15c \ub9ac\uc2a4\ub2dd\uc740 \ub2e8\uc21c\ud55c \ub9c8\ucf00\ud305 \ud234\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uc2dc\uae30\uc801\uc808\ud558\uace0 \uc120\uc81c\uc801\uc774\uba70 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5d0 \ub9e4\uc6b0 \uc911\uc694\ud55c \uc694\uc18c\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud398\uc774\uc2a4\ubd81, \uc778\uc2a4\ud0c0\uadf8\ub7a8, X(\uc61b \ud2b8\uc704\ud130)\uc640 \uac19\uc740 <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/elevating-social-media-customer-care-in-the-contact-center\" target=\"_blank\" rel=\"noopener\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \ud50c\ub7ab\ud3fc<\/a>\uc5d0\uc11c \uace0\uac1d\uc758 \uacf5\uac1c\uc801\uc778 \ub300\ud654\uac00 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ube0c\ub79c\ub4dc\ub294 \uc804\ubc18\uc801\uc778 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc804\ub7b5\uc758 \uc77c\ud658\uc73c\ub85c\uc11c \uc774\ub7ec\ud55c \uc2e0\ud638\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0, \ud574\uc11d\ud558\uace0, \ub300\uc751\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ucc44\ub110\ub9ac\uc2a4 \uc811\uadfc \ubc29\uc2dd\uc740 \uc18c\uc15c \ub9ac\uc2a4\ub2dd\uc744 \ub2e4\ub978 \ub514\uc9c0\ud138 \ubc0f \uc74c\uc131 \ucc44\ub110\uacfc \uc5f0\uacb0\ud558\uc5ec, \uace0\uac1d \uc5ec\uc815\uc5d0\uc11c \uacf5\uac1c \ub610\ub294 \ube44\uacf5\uac1c\ub85c \uc9c4\ud589\ub418\ub294 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc744 \ub193\uce58\uc9c0 \uc54a\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc18c\uc15c \ub9ac\uc2a4\ub2dd\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \ubc29\ubc95\uc73c\ub85c \ucc44\ub110\ub9ac\uc2a4 \uc804\ub7b5\uc744 \uc9c0\uc6d0\ud558\uace0 \uac15\ud654\ud569\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>\uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud1b5\ud569 \ubdf0<\/strong><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\ub313\uae00\uacfc \ube44\uacf5\uac1c \uba54\uc2dc\uc9c0\ub97c \uace0\uac1d \ud504\ub85c\ud544\uc5d0 \uc5f0\uacb0\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uc0c1\ud638\uc791\uc6a9 \uc774\ub825\uc744 \uc644\uc804\ud558\uac8c \ud30c\uc545\ud558\uace0, \uc815\ubcf4\ub97c \uae30\ubc18\uc73c\ub85c \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc77c\uad00\ub418\uac8c \ub2f5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>\ube60\ub978 \uc751\ub2f5 \uc2dc\uac04<\/strong><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\uc18c\uc15c \ub9ac\uc2a4\ub2dd\uc744 \uc801\uc808\ud788 \uc124\uc815\ud558\uba74 \uc6b0\uc120\uc21c\uc704\uac00 \ub192\uac70\ub098 \ubbfc\uac10\ud55c \uac8c\uc2dc\ubb3c\uc5d0 \uc790\ub3d9\uc73c\ub85c \ud50c\ub798\uadf8 \uc9c0\uc815\uc744 \ud558\uace0 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc804\ub2ec\ud558\ub294 \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \uaddc\uce59\uc744 \uc801\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uac00\uc7a5 \uc911\uc694\ud55c \uacf3\uc5d0 \uc989\uac01\uc801\uc73c\ub85c \ub300\uc751 [MP2]\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>\uc120\uc81c\uc801 \uc11c\ube44\uc2a4<\/strong><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\uc18c\uc15c \ub9ac\uc2a4\ub2dd\uc744 \ud1b5\ud574 \ud655\ubcf4\ud55c \uc778\uc0ac\uc774\ud2b8\ub294 \uacf5\ud1b5 \uc8fc\uc81c, \uc0c8\ub85c\uc6b4 \uc774\uc288, \uac10\uc815 \ubcc0\ud654 \ub4f1\uc744 \uc2dd\ubcc4\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc791\uc740 \ubb38\uc81c\uac00 \ud070 \ubb38\uc81c\ub85c \ubc88\uc9c0\uae30 \uc804\uc5d0 \uc870\uce58\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>\ud3c9\ud310 \uad00\ub9ac<\/strong><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\ud37c\ube14\ub9ad \ud50c\ub7ab\ud3fc\uc740 \uce6d\ucc2c\uacfc \ube44\ud310\uc744 \ubaa8\ub450 \uc99d\ud3ed\uc2dc\ud0b5\ub2c8\ub2e4. \ubd88\ub9cc\uacfc \uc6b0\ub824\ub97c \ud574\uacb0\ud558\ub824\ub294 \uc801\uadf9\uc801\uc778 \ub178\ub825\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \ube0c\ub79c\ub4dc \uc774\ubbf8\uc9c0\ub97c \ubcf4\ud638\ud558\uace0 \uace0\uac1d\uc758 \ubaa9\uc18c\ub9ac\uc5d0 \uacbd\uccad\ud558\uace0 \uc788\uc74c\uc744 \ubcf4\uc5ec\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\ud55c\ud3b8, \uc18c\uc15c \ub9ac\uc2a4\ub2dd\uc740 \ub2e4\ub978 \ub514\uc9c0\ud138 \uc811\uc810\uacfc\uc758 \uacb0\ud569\uc744 \ud1b5\ud574 \ube44\ub85c\uc18c \ucc44\ub110\ub9ac\uc2a4 \uc804\ub7b5\uc744 \uc704\ud55c \uc885\ud569\uc801\uc778 \uadf8\ub9bc\uc744 \uc644\uc131\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\"><span style=\"font-weight: 400;\">Genesys Cloud\ub85c \ucc44\ub110\ub9ac\uc2a4 \uc2e4\ud604<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Genesys\ub294 \uc870\uc9c1\uc774 \ubd84\uc0b0\ub41c \uc0c1\ud638\uc791\uc6a9\uc744 \ub118\uc5b4 \ucc44\ub110\ub9ac\uc2a4 \uace0\uac1d \uacbd\ud5d8 \ubc29\uc2dd\uc744 \uc6d0\ud65c\ud558\uac8c \ub3c4\uc785\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ub300\ud654\uac00 \uc5b4\ub514\uc11c \uc2dc\uc791\ub418\uace0 \uc5b4\ub514\uc5d0\uc11c \ub05d\ub098\ub4e0, \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \ub9e4\ub044\ub7fd\uace0 \uc5f0\uacb0\ub41c \uc5ec\uc815\uc744 \uc27d\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud601\uc2e0\uc801\uc778 \ud234\uc5d0 \uc9c0\uc18d\uc801\uc73c\ub85c \ud22c\uc790\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\" target=\"_blank\" rel=\"noopener\">Genesys Cloud<\/a><\/span><span style=\"font-weight: 400;\">\u2122<\/span><span style=\"font-weight: 400;\"> \ud50c\ub7ab\ud3fc\uc740 SMS \ubb38\uc790, WhatsApp, Facebook(\uacf5\uac1c \uac8c\uc2dc\ubb3c, \uba54\uc2e0\uc800 DM \ubaa8\ub450 \ud3ec\ud568) \ub4f1 \ub2e4\uc591\ud55c \uba54\uc2dc\uc9d5 \uc571\uc744 \ud1b5\ud55c \uc0c1\ud638\uc791\uc6a9\uc744 \uc74c\uc131 \ubc0f \uc774\uba54\uc77c\uacfc \uac19\uc740 \uc804\ud1b5\uc801\uc778 \ucc44\ub110\uacfc \ud568\uaed8 \uad00\ub9ac\ud560 \uc218 \uc788\ub294 \ud1b5\ud569 \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud1b1\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc911\uc559 \uc9d1\uc911\ud654\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\ub294 \ubcf4\ub2e4 \uad11\ubc94\uc704\ud55c \uac00\uc2dc\uc131\uc744 \ud655\ubcf4\ud558\uace0, \ud234 \uac04 \uc804\ud658\uc774\ub098 \ucee8\ud14d\uc2a4\ud2b8 \uc190\uc2e4 \uc5c6\uc774 \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc73c\ub85c \uc77c\ud558\uac8c \ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys Cloud\ub294 \ub300\ud654\uac00 \uc9c0\uc18d\uc801\uc774\uace0 \ub2e8\uc77c \uc2a4\ub808\ub4dc\ub85c \uc720\uc9c0\ub418\ub3c4\ub85d \uc9c0\uc6d0\ud558\ubbc0\ub85c, \uc0c1\ub2f4\uc0ac\uc640 \uace0\uac1d\uc740 \uae30\uae30\ub098 \uc138\uc158\uc5d0 \uad00\uacc4\uc5c6\uc774 \ub300\ud654\ub97c \uc911\ub2e8\ud588\ub358 \ubd80\ubd84\uc5d0\uc11c \ubc14\ub85c \uc774\uc5b4\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud1b5\ud569 \uace0\uac1d \ud504\ub85c\ud544\uc744 \uc720\uc9c0\ud568\uc73c\ub85c\uc368, \uace0\uac1d\uc758 \uacfc\uac70 \ud589\ub3d9\uacfc \uc120\ud638\ub3c4\ub97c \uae30\ubc18\uc73c\ub85c \uc0c1\ud638\uc791\uc6a9\uc744 \uc870\uc815\ud558\uc5ec \ub354 \uc2a4\ub9c8\ud2b8\ud558\uace0 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\uac00 \uac00\ub2a5\ud574\uc9d1\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uba54\uc2dc\uc9d5 \uc678\uc5d0\ub3c4 Genesys Cloud\ub294 \ud300\uc774 Facebook, Instagram, X\/Twitter \ub4f1\uc758 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uacf5\uac1c\uc801\uc778 \ub300\ud654\uc5d0 \ucc38\uc5ec\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc18c\uc15c \ub9ac\uc2a4\ub2dd\uacfc AI \uae30\ubc18 \uac10\uc815 \ubd84\uc11d\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uc6b0\uc120\uc21c\uc704\uac00 \ub192\uc740 \uac8c\uc2dc\ubb3c\uc744 \uac10\uc9c0\ud558\uace0 \ub9de\ucda4\ud615 \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \uaddc\uce59\uc744 \uc801\uc6a9\ud558\uc5ec \uacf5\uac1c\uc801\uc778 \uacf5\uac04\uc5d0\uc11c \ubb38\uc81c\uac00 \uc545\ud654\ub418\uae30 \uc804\uc5d0 \uc801\uc808\ud55c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub610\ud55c, \ub0b4\uc7a5\ud615 AI \uae30\ub2a5\uc774 \uc120\uc81c\uc801 \uc544\uc6c3\ub9ac\uce58, \uc608\uce21 \uae30\ubc18 \ub77c\uc6b0\ud305, AI \uc8fc\ub3c4 \uc140\ud504 \uc11c\ube44\uc2a4 \ub4f1\uc758 \uae30\ub2a5\uc744 \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0 \uc9c0\uc6d0\ud558\uc5ec \ucc44\ub110\ub9ac\uc2a4\uc758 \ud575\uc2ec\uc778 \uc720\uc5f0\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud234\uc740 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc758 \ubd80\ub2f4\uc744 \ub35c\uc5b4\uc8fc\uace0, \uace0\uac1d\uc774 \uc5ec\uc815\uc758 \ubaa8\ub4e0 \ub2e8\uacc4\uc5d0\uc11c \ube60\ub974\uace0 \uad00\ub828\uc131 \ub192\uc740 \uc751\ub2f5\uc744 \ubc1b\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774 \ubaa8\ub4e0 \uae30\ub2a5\ub4e4\uc774 \uace0\uac1d\uacfc\uc758 \uc18c\ud1b5 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud560 \uc218 \uc788\ub294 \ud655\uc7a5 \uac00\ub2a5\ud55c \ucc44\ub110\ub9ac\uc2a4 \uacbd\ud5d8\uc758 \uae30\ubc18\uc744 \ub9cc\ub4ed\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_single_image image=&#8221;584855&#8243; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\"><span style=\"font-weight: 400;\">\ucc44\ub110\ub9ac\uc2a4\uac00 CX\uc758 \ubbf8\ub798\uc778 \uc774\uc720<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">CX\uc758 \ubbf8\ub798\ub294 \ub2e8\uc21c\ud788 \ucc44\ub110\uc744 \ub298\ub9ac\ub294 \ub370 \uc788\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8\uc744 \ub118\uc5b4, \ub354\uc6b1 \uc5f0\uacb0\ub418\uace0 \uac04\ud3b8\ud55c \uacbd\ud5d8\uc744 \ub9cc\ub4dc\ub294 \ub370 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys Cloud\ub294 \uae30\uc5c5\uc774 \ucc44\ub110 \uad00\ub9ac\uc5d0\uc11c \ud55c \ubc1c \ub354 \ub098\uc544\uac00, \uc5ec\uc815 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158, \uc120\uc81c\uc801 \uc11c\ube44\uc2a4, \ub370\uc774\ud130 \uae30\ubc18 \uac1c\uc778\ud654\uc5d0 \uc9d1\uc911\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\" target=\"_blank\" rel=\"noopener\">AI, \uc790\ub3d9\ud654, \ud575\uc2ec \ub514\uc9c0\ud138 \ucc44\ub110\uc5d0 \ub300\ud55c \ub124\uc774\ud2f0\ube0c \uc9c0\uc6d0<\/a>\uc744 \ud1b5\ud574 Genesys\ub294 \ucc44\ub110\ub9ac\uc2a4 CX\ub97c \uac00\ub2a5\ud558\uac8c \ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uac15\ub825\ud558\uac8c \ub9cc\ub4ed\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5\uc744 \uc7ac\uace0\ud574\uc57c \ud569\ub2c8\uae4c? \ucc44\ub110\ub9ac\uc2a4\ub85c \uc804\ud658\ud558\uc138\uc694. \uc9c0\uae08 \ubc14\ub85c <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\" target=\"_blank\" rel=\"noopener\">\ub370\ubaa8\ub97c \uc2e0\uccad<\/a>\ud558\uace0, Genesys Cloud\ub97c \ud1b5\ud574 \ub514\uc9c0\ud138 \uc804\ub7b5\uc744 \uac1c\uc120\ud558\ub294 \ubc29\ubc95\uc744 \uc0b4\ud3b4\ubcf4\uc138\uc694.\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\ub514\uc9c0\ud138 \uc911\uc2ec \uc138\uc0c1\uc5d0\uc11c &#8216;\ucc44\ub110&#8217;\uc740 \uace0\uac1d\uc758 \uad00\uc2ec\uc0ac\uac00 \uc544\ub2d9\ub2c8\ub2e4. \uace0\uac1d\uc5d0\uac8c \uc911\uc694\ud55c \uac83\uc740 \u2018\uacbd\ud5d8\u2019 \uadf8 \uc790\uccb4\uc785\ub2c8\ub2e4. \ud398\uc774\uc2a4\ubd81\uc5d0\uc11c \ub300\ud654\ub97c \uc2dc\uc791\ud558\ub4e0, WhatsApp\uc5d0\uc11c \ub300\ud654\ub97c \uc774\uc5b4\uac00\ub4e0, \uc804\ud654 \ud1b5\ud654\ub85c \ub300\ud654\ub97c \ub9c8\ubb34\ub9ac\ud558\ub4e0, \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uac83\uc740 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uc77c\uad00\ub418\uace0, \ube60\ub974\uba70, \uac1c\uc778\ud654\ub41c \ub9de\ucda4 \uacbd\ud5d8\uc785\ub2c8\ub2e4. \uac01 \ucc44\ub110\ubcc4 \uc804\ub7b5\uc744 \ud1b5\ud55c \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub85c\ub294 \uc774\ub7ec\ud55c \uae30\ub300\ub97c \ucda9\uc871\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \ucc44\ub110\ub9ac\uc2a4(Channel-Less) \uc811\uadfc \ubc29\uc2dd\uc774 \uc8fc\ubaa9\ubc1b\ub294 \uc774\uc720\uc785\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d \uacbd\ud5d8\uc774 \ud50c\ub7ab\ud3fc\uacfc 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