{"id":613964,"date":"2025-06-18T09:21:36","date_gmt":"2025-06-18T16:21:36","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/announcing-the-2025-genesys-customer-innovation-awards-finalists"},"modified":"2026-02-28T20:42:08","modified_gmt":"2026-03-01T04:42:08","slug":"announcing-the-2025-genesys-customer-innovation-awards-finalists","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/announcing-the-2025-genesys-customer-innovation-awards-finalists","title":{"rendered":"2025\ub144 <br>Genesys Customer Innovation Award <br>\ucd5c\uc885 \ud6c4\ubcf4"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\ud601\uc2e0\uc740 \ub2e8\uc21c\ud55c \uc720\ud589\uc5b4\uac00 \uc544\ub2d9\ub2c8\ub2e4. \ub354 \ub192\uc740 \uc218\uc900\uc758 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc5d0 \ub3c4\ub2ec\ud558\ub3c4\ub85d \uc774\ub044\ub294 \uc804\ub7b5\uc801 \uc5d4\uc9c4\uc785\ub2c8\ub2e4. Genesys\ub294 \ub9e4\ub144, \uace0\uac1d \ud601\uc2e0 \uc5b4\uc6cc\ub4dc\ub97c \ud1b5\ud574 \ub300\ub2f4\ud55c \uc544\uc774\ub514\uc5b4\ub97c \uace0\uac1d, \uc9c1\uc6d0, \uc774\ud574 \uad00\uacc4\uc790\ub97c \uc704\ud55c <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/proving-cx-roi-linking-customer-experience-to-business-value\" target=\"_blank\" rel=\"noopener\">\uce21\uc815 \uac00\ub2a5\ud55c \uac00\uce58<\/a>\ub85c \uc804\ud658\ud55c \uc120\uad6c\uc801\uc778 \uc870\uc9c1\uc744 \uae30\ub9bd\ub2c8\ub2e4.<\/p>\n<p>\ub4dc\ub514\uc5b4 2025\ub144 \uace0\uac1d \ud601\uc2e0 \uc5b4\uc6cc\ub4dc \ucd5c\uc885 \ud6c4\ubcf4\uac00 \uacb0\uc815\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub4e4\uc740 \uadf8 \uc5b4\ub290 \ud574\ubcf4\ub2e4 \ub6f0\uc5b4\ub09c \ud601\uc2e0\uc744 \uc774\ub048 \uc218\ub9ce\uc740 \ud6c4\ubcf4\uc790\ub4e4 \uc911\uc5d0\uc11c \uc5c4\uc120\ub41c \uc5c5\uacc4 \uc120\uad6c\uc790\ub4e4\uc785\ub2c8\ub2e4. \uc5ec\ub7ec\ubd84\uacfc \uac19\uc740 \uace0\uac1d \uacbd\ud5d8(CX) \ub9ac\ub354\uc778 \ucd5c\uc885 \ud6c4\ubcf4\uc790\ub4e4\uc740 Genesys \uae30\uc220\uc744 \ud65c\uc6a9\ud574 <a href=\"https:\/\/www.genesys.com\/blog\/post\/position-your-contact-center-as-a-strategic-cx-hub\" target=\"_blank\" rel=\"noopener\">\uacb0\uacfc \uc911\uc2ec\uc801\uc778 \ucc28\ubcc4\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5<\/a>\ud568\uc73c\ub85c\uc368 \uac15\ub825\ud55c \uc131\uc7a5 \ubaa8\uba58\ud140\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\uc74c\uc744 \uc785\uc99d\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ube44\uc601\ub9ac\ub2e8\uccb4\ubd80\ud130 \uae00\ub85c\ubc8c \uae30\uc5c5\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0, \uc5ec\ub7ec \uc0b0\uc5c5 \ubc0f \uc9c0\uc5ed\uc5d0 \uae30\ubc18\uc744 \ub454 \ucd5c\uc885 \ud6c4\ubcf4\ub4e4\uc740 \ub04a\uc784\uc5c6\ub294 \ud601\uc2e0, \ub370\uc774\ud130 \uae30\ubc18 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158, \ud754\ub4e4\ub9bc \uc5c6\ub294 \uace0\uac1d \uc911\uc2ec\uc801 \uc0ac\uace0\ubc29\uc2dd\uc774 \uc5b4\ub5bb\uac8c \uc0c1\ud638\uc791\uc6a9\uc744 \ud601\uc2e0\ud558\uace0, \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uba70, \uc9c0\uc18d \uac00\ub2a5\ud55c \uc131\uc7a5\uc744 \uc774\ub044\ub294\uc9c0 \uc798 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<p>\ub6f0\uc5b4\ub09c \ud6c4\ubcf4\ub4e4\uc744 \ucd94\ucc9c\ud574 \uc8fc\uc2e0 \ubaa8\ub4e0 \uc870\uc9c1\uc758 \ubaa8\ub4e0 \ubd84\ub4e4\uaed8 \uc9c4\uc2ec\uc73c\ub85c \uac10\uc0ac\ub4dc\ub9bd\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8 \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8(EX) \ubd84\uc57c\uc5d0\uc11c \uc0c8\ub85c\uc6b4 \uac00\ub2a5\uc131\uc744 \uc5f4\uace0 \uc788\ub294 \uc5ec\ub7ec\ubd84\uc758 \ud5cc\uc2e0\uc740 Genesys \ucee4\ubba4\ub2c8\ud2f0 \uc804\uccb4\uc5d0 \uc601\uac10\uc744 \uc8fc\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc704\ub300\ud55c \uc5ec\uc815\uc744 \uc5ec\ub7ec\ubd84\uacfc \ud568\uaed8\ud558\uac8c \ub418\uc5b4 \uc790\ub791\uc2a4\ub7fd\uc2b5\ub2c8\ub2e4. \uc870\ub9cc\uac04 \uacbd\ud5d8 \uc8fc\ub3c4\uc801 \uc131\uacf5\uc5d0 \ub300\ud55c \uae30\uc900\uc744 \uc81c\uc2dc\ud560 \uc218\uc0c1\uc790\ub97c \uac00\ub9ac\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc601\uad11\uc758 \uc218\uc0c1\uc790\ub294 \ubbf8\uad6d \ud14c\ub124\uc2dc\uc8fc \ub0b4\uc288\ube4c\uc5d0\uc11c \uac1c\ucd5c\ub418\ub294 <a href=\"https:\/\/www.genesys.com\/xperience\" target=\"_blank\" rel=\"noopener\">Xperience 2025<\/a>\uc5d0\uc11c \ubc1c\ud45c\ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \ud6c4\ubcf4\uc790\uc758 \uc131\uacf5\uc744 \ud568\uaed8 \ucd95\ud558\ud558\ub294 \uc790\ub9ac\uc5d0 \uc5ec\ub7ec\ubd84\ub3c4 \ud568\uaed8\ud574 \uc8fc\uc2dc\uae38 \ubc14\ub78d\ub2c8\ub2e4.[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]\uc81c20\ud68c \uace0\uac1d \ud601\uc2e0 \uc5b4\uc6cc\ub4dc \ucd5c\uc885 \ud6c4\ubcf4\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc6b0\uc218\uc0c1<\/h2>\n<h3 class=\"h5\">\ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8(CX) \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8(EX) \uc804\ub7b5, \ud504\ub85c\uc138\uc2a4, \uc131\uacfc\uac00 \uac00\uc7a5 \uc644\ubcbd\ud55c \uc870\ud654\ub97c \uc774\ub8ec \uc0ac\ub840 \ubc0f \uc870\uc9c1\uc744 \uc120\uc815\ud558\uc5ec \uc2dc\uc0c1\ud569\ub2c8\ub2e4.<\/h3>\n<ul>\n<li>\ucc30\uc2a4 \uc2a4\ud29c\uc5b4\ud2b8 \ub300\ud559\uad50<\/li>\n<li>\ucef4\ud4e8\ud0c0\uc13c\ud130(Computacenter)<\/li>\n<li>\uc5e0\ud154\ucf54(Emtelco)<\/li>\n<li>HSBC<\/li>\n<li>M&amp;T \uc740\ud589<\/li>\n<li>\ub274\uce90\uc2ac \ud37c\uba38\ub10c\ud2b8 \ube4c\ub529 \uc18c\uc0ac\uc774\uc5b4\ud2f0<\/li>\n<li>\uc368\ubaa8 \ud53c\uc154 \uc0ac\uc774\uc5b8\ud2f0\ud53d<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uc62c\ud574\uc758 AI \ud601\uc2e0\uac00 \uc5b4\uc6cc\ub4dc<\/h2>\n<h3 class=\"h5\">\uac00\uc7a5 \ud3ec\uad04\uc801\uc774\uace0 \uc601\ud5a5\ub825 \uc788\ub294 Genesys Cloud\u2122 AI\ud65c\uc6a9 \uc0ac\ub840\ub97c \uc120\uc815\ud558\uc5ec \uc2dc\uc0c1\ud569\ub2c8\ub2e4<\/h3>\n<ul>\n<li>\ubcf8 \uc138\ucfe0\ub974 \uba38\uc2dc \ud5ec\uc2a4<\/li>\n<li>\uc5d0\uc774\ub974(Eir)<\/li>\n<li>\uc5e0\ud154\ucf54(Emtelco)<\/li>\n<li>\uc601\uad6d \ub0b4\ubb34\ubd80<\/li>\n<li>IONOS<\/li>\n<li>\ub274\uce90\uc2ac \ud37c\uba38\ub10c\ud2b8 \ube4c\ub529 \uc18c\uc0ac\uc774\uc5b4\ud2f0<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\ub808\ubca8\uc5c5 \uc5b4\uc6cc\ub4dc<\/h2>\n<h3 class=\"h5\">Genesys \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc131\uc219\ub3c4(\ud30c\ud2b8\ub108, \uc804\ubb38 \uc11c\ube44\uc2a4, \uace0\uac1d \uad6c\ud604 \ud3ec\ud568)\ub97c \ub530\ub77c \ubc1c\uc804\ud558\ub294 \uae30\uc5c5\uc744 \uc2dc\uc0c1\ud569\ub2c8\ub2e4.<\/h3>\n<h3 class=\"h5\">\uace0\uac1d\/\uc804\ubb38 \uc11c\ube44\uc2a4 \uad6c\ud604<\/h3>\n<ul>\n<li>\ucef4\ud4e8\ud0c0\uc13c\ud130(Computacenter)<\/li>\n<li>\ub2e4\uc774\ub809\ud2f0\ube44 LLC<\/li>\n<li>\uc5e0\ud154\ucf54(Emtelco)<\/li>\n<li>HSBC<\/li>\n<li>IONOS<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ud30c\ud2b8\ub108 \uad6c\ud604<\/h3>\n<ul>\n<li>\uc544\ud14c\ub9ac\uc548\/\uc570\ud50c\ub9ad\uc2a4<\/li>\n<li>\uc624\uc2a4\ub137\/\ud504\ub85c\ube0cCX<\/li>\n<li>JAHEZ &#8211; \ud478\ub4dc \ub51c\ub9ac\ubc84\ub9ac \ud68c\uc0ac\/WESAL CX<\/li>\n<li>\uc138\ub974\ucf54 \uc911\ub3d9\/WESAL CX<\/li>\n<li>\uc2a4\ud0c0\uc778\ubc84\uadf8 \uc9c4\ub2e8 \uc758\ub8cc \uc601\uc0c1\/\ub450\ub098\ubbf8\uc2a4 \ucee8\uc124\ud305<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uc9c1\uc6d0 \uacbd\ud5d8(EX) \ucd5c\uc801\ud654 \uc5b4\uc6cc\ub4dc<\/h2>\n<h3 class=\"h5\">\uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ud68d\uae30\uc801\uc73c\ub85c \uac1c\uc120\ud55c \uc0ac\ub840\uc5d0 \uc774 \uc0c1\uc744 \uc218\uc5ec\ud569\ub2c8\ub2e4.<\/h3>\n<ul>\n<li>\ubc29\ucf54 \uc544\ud2c0\ub780\ud2f0\ub2e4<\/li>\n<li>\uc5d0\uc774\ub974(Eir)<\/li>\n<li>ENGIE \ud638\uc8fc &amp; \ub274\uc9c8\ub79c\ub4dc<\/li>\n<li>\ud30c\uba38\uc2a4\ud134 \ub178\uc2a4 \uc2dc\uc758\ud68c<\/li>\n<li>\uc2a4\ud0c0\uc778\ubc84\uadf8 \uc9c4\ub2e8 \uc758\ub8cc \uc601\uc0c1<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uc778\ub3c4\uc8fc\uc758 \uc2e4\ucc9c \uc5b4\uc6cc\ub4dc<\/h2>\n<h3 class=\"h5\">Genesys Cloud\ub97c \ud65c\uc6a9\ud574 \uc0ac\ud68c\uc5d0 \uae0d\uc815\uc801\uc778 \ubcc0\ud654\ub97c \uc774\ub044\ub294 \ube44\uc601\ub9ac \ub2e8\uccb4\ub97c \uc2dc\uc0c1\ud569\ub2c8\ub2e4.<\/h3>\n<ul>\n<li>\ud558\ub78c\ube44 \uccad\ub144 \uace0\uc6a9 \uac00\uc18d\ud654 \ud504\ub85c\uadf8\ub7a8<\/li>\n<li>\ub77c\uc774\ud2b8\ud558\uc6b0\uc2a4 \uc6cd\uc2a4<\/li>\n<li>\uc2a4\ud15d\uccb4\uc778\uc9c0<\/li>\n<li>\uc708\uc2a4\ud134\uc2a4 \uc704\uc2dc<\/li>\n<li>\uc6d4\ub4dc\ube44\uc804 \ud638\uc8fc<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uc9c0\uc18d\uac00\ub2a5\uc131 \uc2e4\ucc9c \uc5b4\uc6cc\ub4dc<\/h2>\n<h3 class=\"h5\">Genesys Cloud\ub97c \ud1b5\ud574 \uc9c0\uc18d\uac00\ub2a5\uc131 \ubaa9\ud45c\ub97c \ucd94\uc9c4\ud558\ub294 \uc870\uc9c1\uc744 \uc2dc\uc0c1\ud569\ub2c8\ub2e4.<\/h3>\n<ul>\n<li>CLEAResult<\/li>\n<li>\ucef4\ud4e8\ud0c0\uc13c\ud130(Computacenter)<\/li>\n<li>\ud30c\ub098\ud2f1\uc2a4, LLC<\/li>\n<li>\ub9ac\ud37c\ube14\ub9ad \uc11c\ube44\uc2a4 \uc870\ub2ec, Inc.<\/li>\n<li>\uc2dc\uc2a4\ud14c\ud06c\ub808\ub514\ud1a0<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uc62c\ud574\uc758 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\ud130 \uc5b4\uc6cc\ub4dc<\/h2>\n<h3 class=\"h5\">\ud601\uc2e0\uacfc \uacf5\uac10\uc744 \uad6c\ud604\ud55c \uc288\ud37c\ubc14\uc774\uc800\/C\ub808\ubca8 \uc784\uc6d0, \uc288\ud37c\ubc14\uc774\uc800\/\ud300 \ub9ac\ub354, \ucd5c\uc77c\uc120 \uc0c1\ub2f4\uc0ac, \uac1c\ubc1c\uc790 \uac01 1\uba85\uc744 \uc120\uc815\ud558\uc5ec \uc2dc\uc0c1\ud569\ub2c8\ub2e4.<\/h3>\n<h4><\/h4>\n<h3 class=\"h5\">\uc288\ud37c\ubc14\uc774\uc800\/C \ub808\ubca8<\/h3>\n<ul>\n<li>AIA \uc11c\ube44\uc2a4 \ub274\uc9c8\ub79c\ub4dc \uc720\ud55c\ud68c\uc0ac<\/li>\n<li>\uc2a4\ud0c0\uc778\ubc84\uadf8 \uc9c4\ub2e8 \uc758\ub8cc \uc601\uc0c1<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 class=\"h5\">\uc288\ud37c\ubc14\uc774\uc800\/\ud300 \ub9ac\ub354<\/h3>\n<ul>\n<li>\uc5b4\uc13c\uc158 \ud5ec\uc2a4-IS<\/li>\n<li>\ubc29\ucf54 \ube0c\ub77c\ub370\uc2a4\ucf54 S.A.<\/li>\n<li>\ubc29\ucf54 \ud53c\uce5c\ucc28 \uc5d0\ucf70\ub3c4\ub974<\/li>\n<li>\ud074\ub9ac\uc5b4\uc6cc\ud130 \uc2dc<\/li>\n<li>ENGIE \ud638\uc8fc &amp; \ub274\uc9c8\ub79c\ub4dc<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 class=\"h5\">\uc0c1\ub2f4\uc0ac<\/h3>\n<ul>\n<li>ACC \ub274\uc9c8\ub79c\ub4dc(\ucd5c\uc885 \ud6c4\ubcf4 2\uba85)<\/li>\n<li>\uc778\uc2a4\ud53c\ub9ac\ud14d<\/li>\n<li>\ud0a4\uc704\ubc45\ud06c<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 class=\"h5\">\uac1c\ubc1c\uc790<\/h3>\n<ul>\n<li>\ubca0\uc2a4\ud2b8 \ubc14\uc774 \uce90\ub098\ub2e4<\/li>\n<li>\uc5d4\ud154<\/li>\n<li>\ub274\uc2a4\ucf54\ud504 \ud638\uc8fc<\/li>\n<li>OVO \uc5d0\ub108\uc9c0<\/li>\n<li>\ub9ac\uc544\ucd94\uc5d8\ub85c(\ubbf8\ub4dc\uc6e8\uc774)<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]\ud0c1\uc6d4\ud55c 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