{"id":613958,"date":"2026-03-03T09:26:49","date_gmt":"2026-03-03T17:26:49","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/how-ai-powered-tools-revolutionize-workforce-management"},"modified":"2026-02-23T16:06:30","modified_gmt":"2026-02-24T00:06:30","slug":"how-ai-powered-tools-revolutionize-workforce-management","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/how-ai-powered-tools-revolutionize-workforce-management","title":{"rendered":"AI\ub97c \ud65c\uc6a9\ud55c \uc6cc\ud06c\ud3ec\uc2a4 \uacc4\ud68d \ubc0f \uad00\ub9ac \uc804\ub7b5"},"content":{"rendered":"

[vc_section][vc_row][vc_column][vc_column_text css=””]\ube60\ub974\uac8c \ubcc0\ud654\ud558\ub294 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac(WFM) \ubd84\uc57c\uc5d0\uc11c<\/span> AI \uae30\ubc18 \uae30\uc220\uc774 \uc6b4\uc601 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4<\/span>. \ub354 \uc804\ub7b5\uc801\uc774\uace0, \ud6a8\uc728\uc801\uc774\uba70, \uc720\uc5f0\ud55c \uc790\uc6d0 \uad00\ub9ac\uc758 \uae38\uc774 \uc5f4\ub9ac\uace0 \uc788\ub294 \uac83\uc785\ub2c8\ub2e4. <\/span><\/p>\n

\uc778\uacf5\uc9c0\ub2a5(AI) \uc2dc\ub300\uc758 \ubcf5\uc7a1\uc131\uc744 \ud5e4\uccd0 \ub098\uac00\uc57c \ud558\ub294 \uc9c0\uae08, \uc774\ub7ec\ud55c \uae30\uc220 \ubc1c\uc804\uc740 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc804\ubb38\uac00\uc758 \uc5ed\ud560\uc744 \uc5b4\ub5bb\uac8c \uc7ac\ud3b8\ud558\uace0 \uc788\uc744\uae4c\uc694? \ub610\ud55c \ubcc0\ud654\ud558\ub294 \uc6cc\ud06c\ud3ec\uc2a4\uc758 \uc694\uad6c\ub97c \ucda9\uc871\ud558\ub3c4\ub85d \uae30\uc5c5\uc744 \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc744\uae4c\uc694?<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\uc804\ud1b5\uc801\uc778 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc2dc\uc2a4\ud15c\uc758 \ud55c\uacc4<\/span><\/h2>\n

\uc804\ud1b5\uc801\uc778 \ubc29\uc2dd\uc758 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac\uc5d0\ub294 \ub9ce\uc740 \uc2dc\uac04\uc774 \uc18c\uc694\ub429\ub2c8\ub2e4. \ub54c\ub85c\ub294 \uc218\uc791\uc5c5\uc774 \ud544\uc694\ud558\uace0, \ube44\ud6a8\uc728\uc801\uc774\uace0, \uc624\ub958\uac00 \uc7a6\uc2b5\ub2c8\ub2e4. \uacc4\ud68d \ub2f4\ub2f9\uc790, \uc608\uce21 \ub2f4\ub2f9\uc790, \uc77c\uc815 \uad00\ub9ac\uc790\ub294 \uc9c1\uc6d0\uc758 \uc694\uad6c\uc640 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c \uac04\uc5d0 \uade0\ud615\uc744 \ub9de\ucd98 \ucd5c\uc801\uc758 \uc77c\uc815\uc744 \uc218\ub9bd\ud574\uc57c \ud558\ub294 \uacfc\uc81c\ub97c \uc548\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc288\ud37c\ubc14\uc774\uc800\ub294 \uc608\uc0c1\uce58 \ubabb\ud55c \uc77c\uc815 \ucda9\ub3cc\uc744 \uc2e0\uc18d\ud558\uac8c \uad00\ub9ac\ud558\uace0 \uc5b4\ub5a4 \ud658\uacbd\uc5d0\uc11c\ub3c4 \uc11c\ube44\uc2a4 \uc218\uc900\uc744 \uc720\uc9c0\ud574\uc57c \ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub4e4\uc740 \uc790\uc2e0\uc758 \uc77c\uc815\uc744 \uc790\uc720\ub86d\uac8c \uc870\uc815\ud558\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uac8c\ub2e4\uac00 <\/span>\uc77c\uc5d0 \ub300\ud55c \uc778\uc2dd\ub3c4 \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4<\/span><\/a>. \uc80a\uc740 \uc138\ub300\ub294 \uc77c\uacfc \uc0b6\uc758 \uade0\ud615\uc744 \uc6b0\uc120\uc2dc\ud558\uace0, \uc720\uc5f0\ud55c \uadfc\ubb34 \ubc29\uc2dd\uc744 \ucd94\uad6c\ud569\ub2c8\ub2e4. \uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300\uc5d0\uc11c\ub294 \uace0\uac1d \uacbd\ud5d8\ub9cc\ud07c\uc774\ub098 \uc9c1\uc6d0 \uacbd\ud5d8\uc5d0\ub3c4 \uc5ed\ub3d9\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. <\/span><\/p>\n

\uc774\ub7ec\ud55c \ubcc0\ud654\uc640 \ud2b8\ub80c\ub4dc\ub97c \ub530\ub77c\uc7a1\uc73c\ub824\uba74 \ubcf4\ub2e4 \uc720\uc5f0\ud558\uace0 \uac1c\uc778\ud654\ub41c \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc804\ub7b5\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc804\ud1b5\uc801\uc778 \ubc29\ubc95\uacfc \ud234\ub85c\ub294 \ud55c\uacc4\uac00 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

AI \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc194\ub8e8\uc158\uc740 \uc9c1\uc6d0\uc758 \uc77c\uc815 \uad00\ub9ac \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uace0, \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uc2e4\ud589 \uac00\ub2a5\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uba70, \ubcf4\ub2e4 \uc720\uc5f0\ud55c \uadfc\ubb34\ub97c \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4. <\/span><\/p>\n

\uc774\ub7ec\ud55c \uace0\uae09<\/span> \ud234\uc740 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac\uc790\uc758 \uc5c5\ubb34\ub97c \ud601\uc2e0\ud569\ub2c8\ub2e4. <\/span>\uc989, \ub2e8\uc21c\ud55c \ud589\uc815 \uc5c5\ubb34\uc5d0\uc11c \ubc97\uc5b4\ub098 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud55c \uc804\ub7b5\uc801 \uc778\ub825 \uacc4\ud68d \uc218\ub9bd \ubc0f \uc758\uc0ac \uacb0\uc815\uc73c\ub85c \uc804\ud658\ud569\ub2c8\ub2e4. AI \ud234\uc744 \ud65c\uc6a9\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uc790\uc6d0 \ubc30\ubd84\uc744 \ucd5c\uc801\ud654\ud558\uace0, \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uba70, \ubcc0\ud654\ud558\ub294 \uc778\ub825\uc758 \uc694\uad6c\ub97c \ucda9\uc871\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\uc5ed\ub3d9\uc801\uc778 \uc778\ub825\uc744 \uc704\ud55c AI \uae30\ubc18 \uc6cc\ud06c\ud3ec\uc2a4 (\uc778\ub825 \uad00\ub9ac) \ucd5c\uc801\ud654 \ud234<\/span><\/h2>\n

AI \uae30\ubc18 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc194\ub8e8\uc158\uc740 \uae30\uc5c5\uc774 \ubcc0\ud654\ud558\ub294 \uc778\ub825\uc758 \uc694\uad6c\ub97c \ucda9\uc871\ud558\uace0 \ubbf8\ub798 \ubcc0\ud654\uc5d0 \ub300\ube44\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. Genesys Cloud\u2122 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM)<\/span><\/a>\ub294 \uc608\uce21 \ubc0f \ucc98\ubc29\uc801 AI\ub97c \ud65c\uc6a9\ud558\uc5ec \uc608\uce21\uacfc \uc77c\uc815 \uad00\ub9ac\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ub610\ud55c \uc2e4\uc2dc\uac04\uc73c\ub85c \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uace0 \uc778\uc0ac\uc774\ud2b8 \uc81c\uacf5\ud558\uc5ec \ud300\uc774 \uc778\ub825\uc744 \ucd5c\uc801\ud654\ud558\uace0, \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0 \ub9de\ucdb0 \uc790\uc6d0\uc744 \ubc30\ubd84\ud558\uace0, \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uc744 \ucd09\uc9c4\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/span><\/span><\/p>\n

\uacc4\ud68d \ub2f4\ub2f9\uc790\ub294 \ubc18\ubcf5 \ubc0f \ube44\uc815\uae30\uc801 \ud65c\ub3d9\uc758 \uc77c\uc815 \uc870\uc815\uc744 \uc790\ub3d9\ud654\ud558\uc5ec \uc790\uc6d0 \ubc30\ubd84\uc744 \ucd5c\uc801\ud654\ud558\uace0 \uc11c\ube44\uc2a4 \ubaa9\ud45c\uc640 \uc77c\uce58\ub418\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c\uc5d0\uc11c \uc0dd\uc131\ub418\ub294 \ub300\uccb4 \uad50\ub300 \uadfc\ubb34 \uc81c\uc548\uc740 \uc0c1\ub2f4\uc0ac\uac00 \uc6d0\ud558\ub294 \uc720\uc5f0\uc131\uc744 \uc81c\uacf5\ud558\uba74\uc11c \uc77c\uc815 \ucda9\ub3cc\uc744 \ucd5c\uc18c\ud654\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc9c1\uc6d0\uc774 \uc790\uc2e0\uc758 \uc120\ud638\ub3c4\uc640 \uadfc\ubb34 \uac00\ub2a5 \uc2dc\uac04\uc5d0 \ub9de\ub294 \uadfc\ubb34 \uacc4\ud68d\uc5d0 \uc9c0\uc6d0\ud560 \uc218 \uc788\uac8c \ud558\uba74 \uc9c1\ubb34 \ub9cc\uc871\ub3c4\uc640 \ucc38\uc5ec\ub3c4\uac00 \ub192\uc544\uc9d1\ub2c8\ub2e4. \uad81\uadf9\uc801\uc73c\ub85c \ub354 \ub9ce\uc740 \ub3d9\uae30\ubd80\uc5ec\uac00 \ub418\uace0, \uc801\uc751\ub825\uc774 \ub6f0\uc5b4\ub09c \uc778\ub825\uc744 \ud655\ubcf4\ud558\uac8c \ub418\uba70, \uc774\ub294 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58 \ucc3d\ucd9c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/span><\/p>\n

\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc804\ubb38\uac00\uc5d0\uac8c \uc774\ub7ec\ud55c \uc194\ub8e8\uc158\uc740 \ud6a8\uc728\uc131\uc744 \uc720\uc9c0\ud558\uace0 \uc11c\ube44\uc2a4 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\ub294 \ub370 \ud544\uc218\uc785\ub2c8\ub2e4. \uad00\ub9ac\uc790\uc640 \uc288\ud37c\ubc14\uc774\uc800\ub294 \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uc77c\uc815\uc744 \uad00\ub9ac\ud558\uace0, \uc5c5\ubb34 \uc785\ucc30 \ud504\ub85c\uc138\uc2a4\ub97c \ub9cc\ub4e4\uace0, \ud544\uc694\uc5d0 \ub530\ub77c \uad50\ub300 \uadfc\ubb34\ub97c \uc870\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub7ec\ud55c \uae30\uc220\uc740 \uc7ac\ucc98\ub9ac\uc640 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \uc904\uc784\uc73c\ub85c\uc368 \uc0dd\uc0b0\uc131\uacfc \ud6a8\uc728\uc131 \ud5a5\uc0c1\uc774\ub77c\ub294 \uc804\ub7b5\uc801 \uc774\ub2c8\uc154\ud2f0\ube0c\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4. \uc5c5\ubb34\ub97c \uac1c\uc120\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud558\uc5ec \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc774\uace0 \ubbfc\ucca9\ud55c \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc804\ub7b5\uc744 \uad6c\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc5c5\ubb34\uc758 \uc804\ub7b5\uc801 \uc9c4\ud654<\/span><\/h2>\n

\uadf8\ub3d9\uc548 \uc778\uc0ac \ub2f4\ub2f9\uc790, \uacc4\ud68d \ub2f4\ub2f9\uc790, \uc608\uce21 \ub2f4\ub2f9\uc790, \uc77c\uc815 \uad00\ub9ac\uc790, \uc288\ud37c\ubc14\uc774\uc800, \uc0c1\ub2f4\uc0ac\uc758 \uc5ed\ud560\uc740 \ud6a8\uc728\uc131\uacfc \uaddc\uc815 \uc900\uc218\ub97c \uc704\ud574, \uc0c1\ub2f9\ud55c \uc2dc\uac04\uacfc \ub178\ub825\uc774 \ud544\uc694\ud55c \uc218\uc791\uc5c5 \ud504\ub85c\uc138\uc2a4\uc5d0 \uc758\uc874\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774\ub4e4\uc758 \uc5c5\ubb34\ub294 \uc131\uacf5\uc801\uc778 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac\uc5d0 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\ud558\uc9c0\ub9cc \uace0\uac1d\uc758 \uae30\ub300\uce58\uc640 \uc6b4\uc601\uc758 \ubcf5\uc7a1\uc131\uc774 \uc99d\ub300\ub418\uba74\uc11c \uc774\ub4e4\uc744 \uc9c0\uc6d0\ud560 \ub354\uc6b1 \ubc1c\uc804\ub41c \uc194\ub8e8\uc158\uc758 \ud544\uc694\uc131\ub3c4 \ub192\uc544\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

AI \ub3c4\uc785\uc73c\ub85c \uac01 \ub2f4\ub2f9\uc790\ub4e4\uc740 \ub354 \ub192\uc740 \uc218\uc900\uc758 \ud504\ub85c\uc138\uc2a4 \uc790\ub3d9\ud654, \ud5a5\uc0c1\ub41c \uc2e4\uc2dc\uac04 \ub370\uc774\ud130 \ucc98\ub9ac \ubc0f \ubd84\uc11d,<\/span> \uc608\uce21 \ubc0f \uc120\uc81c\uc801 \ub300\uc751<\/span><\/a> \ub4f1 \ub2e4\uc591\ud55c \ud61c\ud0dd\uc744 \ub204\ub9ac\uac8c \ub429\ub2c8\ub2e4. \ud2b9\ud788 AI\ub294 \uc9c1\uc6d0\ub4e4\uc758 \uc77c\uc815\uc744 \ub354 \uc720\uc5f0\ud558\uac8c \uad00\ub9ac\ud558\ub294 \uc0c8\ub85c\uc6b4 \ubc29\uc2dd\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774\ub7ec\ud55c \ud234\uc740 \uc804\ub7b5\uc801 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uc5ec \ub354 \ub192\uc740 \uc218\uc900\uc758 \uc815\ubc00\ub3c4\uc640 \ud6a8\uc728\uc131\uc744 \ub2ec\uc131\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4.<\/span><\/p>\n

\ub2e4\uc74c\uc740 AI\uac00 \uac01 \ub2f4\ub2f9\uc790\uc758 \uc5c5\ubb34\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \uba87 \uac00\uc9c0 \ubc29\ubc95\uc785\ub2c8\ub2e4. <\/b><\/p>\n

\uacc4\ud68d \ub2f4\ub2f9\uc790, \uc608\uce21 \ub2f4\ub2f9\uc790, \uc77c\uc815 \uad00\ub9ac\uc790: <\/b>\uc0dd\uc131\ud615 AI \uc194\ub8e8\uc158\uacfc \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\ub97c \ud1b5\ud574 \uacc4\ud68d \ub2f4\ub2f9\uc790\ub294 \uc815\ubcf4\uc5d0 \uae30\ubc18\ud55c \uacb0\uc815\uc744 \ub0b4\ub9ac\uace0, \ud65c\ub3d9\uacfc \uadfc\ubb34 \uc77c\uc815\uc744 \ucd5c\uc801\uc73c\ub85c \uc870\uc815\ud569\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 \ud6a8\uacfc\uc801\uc73c\ub85c \uc790\uc6d0\uc744 \ubc30\ubd84\ud558\uace0 \uc6b4\uc601 \ud6a8\uc728\uc131\uc774 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.<\/span><\/p>\n

\uc288\ud37c\ubc14\uc774\uc800:<\/b> \uc288\ud37c\ubc14\uc774\uc800\ub294 AI \uae30\ubc18 \uad50\ub300 \uad00\ub9ac \ud234\uc744 \uc774\uc6a9\ud574 \uc608\uc0c1\uce58 \ubabb\ud55c \uc77c\uc815 \ucda9\ub3cc\uc744 \uc190\uc27d\uac8c \ucc98\ub9ac\ud569\ub2c8\ub2e4. \uad50\ub300 \uadfc\ubb34 \uc790\ub3d9\ud654 \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uc11c\ube44\uc2a4 \uc218\uc900\uc744 \uc900\uc218\ud558\uba74\uc11c \uc9c1\uc6d0\uc774 \uc694\uad6c\ud558\ub294 \uc720\uc5f0\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. <\/span><\/p>\n

\uc218\uc791\uc5c5 \ud504\ub85c\uc138\uc2a4\uc5d0\uc11c \uc790\ub3d9\ud654\ub41c AI \uae30\ubc18 \uc194\ub8e8\uc158\uc73c\ub85c \uc804\ud658\ud568\uc73c\ub85c\uc368 \uc288\ud37c\ubc14\uc774\uc800\ub294 \uc804\ub7b5\uc801 \uac10\ub3c5 \ubc0f \ud300 \uad00\ub9ac\uc5d0 \uc9d1\uc911\ud558\uac8c \ub429\ub2c8\ub2e4.<\/span><\/p>\n

\uc0c1\ub2f4\uc0ac:<\/b> AI\ub97c \ud65c\uc6a9\ud55c \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc2dc\uc2a4\ud15c\uc740 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc77c\uc815 \uad00\ub9ac\uc5d0 \ub300\ud55c \ub354 \ud070 \uc720\uc5f0\uc131\uacfc \ud1b5\uc81c\uad8c\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span> AI \uae30\ubc18 \uc2a4\ucf00\uc904\ub9c1 \ud234<\/span><\/a>\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\ub294 \uc790\uc2e0\uc758 \uc120\ud638\ub3c4\uc640 \uadfc\ubb34 \uac00\ub2a5 \uc2dc\uac04\uc744 \uace0\ub824\ud558\uc5ec \uc5c5\ubb34 \uacc4\ud68d\uc5d0 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub7ec\ud55c \uc720\uc5f0\uc131\uc740 \ubcc0\ud654\ud558\ub294 \uc778\ub825 \ud658\uacbd\uc5d0\uc11c \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \uc138\ub300\uc640 \uae31 \uacbd\uc81c\uac00 \ub354 \uc720\uc5f0\ud558\uace0 \uac1c\uc778\ud654\ub41c \uadfc\ubb34 \ud658\uacbd\uc744 \uc694\uad6c\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uac00 \uc790\uc2e0\uc758 \uc77c\uc815\uc744 \uc9c1\uc811 \uad00\ub9ac\ud558\ub3c4\ub85d \uad8c\ud55c\uc744 \uc90c\uc73c\ub85c\uc368, \uae30\uc5c5\uc740 \uc9c1\ubb34 \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0, AI \ub3c4\uc785\uc5d0 \ub530\ub978 \uc0c1\ub2f4\uc0ac\uc758 \uace0\uc6a9 \ubd88\uc548\uc744 \uc644\ud654\ud558\uba70, \uc2a4\ud2b8\ub808\uc2a4\ub97c \uc904\uc774\uace0, \uc804\ubc18\uc801\uc778 \ucc38\uc5ec\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

AI \uae30\ubc18 \uc5ed\ub7c9 \uacc4\ud68d: \uc804\ub7b5\uc801 \uc6cc\ud06c\ud3ec\uc2a4 \ucd5c\uc801\ud654\uc758 \uc774\uc810<\/span><\/h2>\n

AI \uae30\ubc18 \uc5ed\ub7c9 \uacc4\ud68d<\/span>\uc740 \uc2e4\uc2dc\uac04 \uc6b4\uc601 \ub370\uc774\ud130\uc640 \uc608\uce21 \uae30\ub2a5\uc744 \ud1b5\ud569\ud558\uc5ec \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \ubc29\uc2dd\uc744 \ud601\uc2e0\ud569\ub2c8\ub2e4. \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac\uc5d0 AI\ub97c \uacb0\ud569\ud568\uc73c\ub85c\uc368 \uc870\uc9c1\uc740 \ubc18\uc751\uc801 \ub300\uc751\uc5d0\uc11c \ubc97\uc5b4\ub098 \ub370\uc774\ud130 \uae30\ubc18\uc758 \uc120\uc81c\uc801\uc778 \uc758\uc0ac\uacb0\uc815\uc73c\ub85c \ub098\uc544\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

\uc288\ud37c\ubc14\uc774\uc800\uc640 \uad00\ub9ac\uc790\ub294 \uc628\ubcf4\ub529 \ubc0f \uad50\uc721 \ud65c\ub3d9 \uc77c\uc815\uc744 \uc120\uc81c\uc801\uc73c\ub85c \uacc4\ud68d\ud558\uc5ec \uc9c1\uc6d0\ub4e4\uc774 \uc5c5\ubb34 \uc218\uc694 \uc99d\uac00\uc5d0 \ub300\ube44\ud558\ub3c4\ub85d \uc900\ube44\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc9c1\ub960, \uc5c5\ubb34 \uc774\ud0c8\ub960, \ud480\ud0c0\uc784 \ud658\uc0b0 \uc9c0\uc218 \uae30\ub300\uce58 \ub4f1\uc744 \ubd84\uc11d\ud558\ub294 AI \uae30\ub2a5\uc744 \ud1b5\ud574 \ucc44\uc6a9 \uacc4\ud68d\uc774 \uc608\uc0c1\ub418\ub294 \uc5c5\ubb34\ub7c9\uacfc \uc77c\uce58\ud558\ub3c4\ub85d \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc0ac\uc77c\ub85c\ud654\ub418\uac70\ub098 \uc2dc\ub300\uc5d0 \ub4a4\ub5a8\uc5b4\uc9c4 \uacc4\ud68d \uc2dc\uc2a4\ud15c\uacfc \ub2ec\ub9ac, AI \uae30\ubc18 \ud234\uc740 \uc6b4\uc601, \uc778\uc0ac, \ub9ac\ub354\uc2ed \uae30\ub2a5\uc744 \ud1b5\ud569\ud558\uc5ec \uc6d0\ud65c\ud55c \ud611\uc5c5\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4. \uc870\uc9c1\uc758 \uc694\uad6c\uc5d0 \ub9de\ucd98 \ub124\uc774\ud2f0\ube0c \uc608\uce21 \ubc0f \ucc98\ubc29 \ubaa8\ub378\uc744 \ud65c\uc6a9\ud558\uba74 \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc73c\ub85c \uc218\uc694\ub97c \uc608\uce21\ud558\uace0 \uc778\ub825\uc744 \ubc30\uce58\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

AI\ub294 \ud604\uc7ac\uc758 \uc694\uad6c\uc5d0\ub9cc \ub300\uc751\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ubbf8\ub798\uc9c0\ud5a5\uc801\uc778 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uc5ec \uae30\uc5c5\uc774 \uc5ed\ubc29\ud5a5\uc73c\ub85c \uacc4\ud68d\uc744 \uc138\uc6b8 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \ud300\uc740 \uc608\uc0c1\ub418\ub294 \uc778\ub825 \uc218\uc694\ub97c \ubc14\ud0d5\uc73c\ub85c \uad50\uc721 \ubc0f \uc628\ubcf4\ub529 \uc2dc\uc791 \uc2dc\uc810\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud734\uc77c \uc2dc\uc98c, \uc81c\ud488 \ucd9c\uc2dc, \uc218\uc694 \uae09\uc99d \uc2dc\uae30\uc5d0 \ud6a8\uacfc\uc801\uc73c\ub85c \ub300\uc751\ud569\ub2c8\ub2e4.<\/span><\/p>\n

AI \uae30\ubc18 \uc6a9\ub7c9 \uacc4\ud68d\uc73c\ub85c \uc870\uc9c1\uc740 \uc218\ub3d9 \uc608\uce21\uc5d0\uc11c \ubc97\uc5b4\ub098 \ubbfc\ucca9\ud558\uace0 \ud655\uc7a5 \uac00\ub2a5\ud55c \uc9c0\ub2a5\ud615 \uc2e4\uc2dc\uac04 \uc804\ub7b5\uc73c\ub85c \uc804\ud658\ud558\uac8c \ub429\ub2c8\ub2e4. \ud5a5\uc0c1\ub41c \uc815\ud655\uc131\uacfc \ud1b5\ud569\uc744 \ud1b5\ud574 \ubcc0\ud654\ud558\ub294 \uc218\uc694\ub97c \uc790\uc2e0 \uc788\uac8c \ud5e4\uccd0 \ub098\uac00\uace0, \ube44\ud6a8\uc728\uc131\uc744 \uc904\uc774\uba70, \uc801\uc808\ud558\uac8c \uc778\ub825\uc744 \ubc30\uce58\ud558\uc5ec \uace0\uac1d\uc744 \ub9cc\uc871\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac\uc758 \ubbf8\ub798\ub97c \uc624\ub298\ub85c!<\/span><\/h2>\n

AI \uc2dc\ub300\uc5d0\uc11c \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \ud601\uc2e0\uc740 \ubd88\uac00\ud53c\ud569\ub2c8\ub2e4. AI \uae30\ubc18 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \ud234\uc758 \ud1b5\ud569\uc73c\ub85c \uc790\uc6d0 \uad00\ub9ac \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\uc138\uc694. \uc9c1\uc6d0\ub4e4\uc5d0\uac8c \ub354 \ud070 \uc720\uc5f0\uc131\uacfc \ud1b5\uc81c\ub825\uc744 \uc81c\uacf5\ud558\uace0, \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc804\ubb38\uac00\uc758 \uc5ed\ud560\uc744 \uc804\ub7b5\uc801 \uc704\uce58\ub85c \ub04c\uc5b4\uc62c\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

AI \uae30\ubc18 \uc194\ub8e8\uc158\uc740 \uae30\uc5c5\uc774 \ubcc0\ud654\ud558\ub294 \uc778\ub825\uc758 \uc694\uad6c\uc5d0 \ub300\uc751\ud558\uace0, \uc804\ubc18\uc801\uc778 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uba70, \uc804\ub7b5\uc801 \uc131\uc7a5\uc744 \uc774\ub04c\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\ud601\uc2e0\uc740 \ub354 \uc774\uc0c1 \ubbf8\ub8f0 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uc9c0\uae08 \ubc14\ub85c, \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc804\ub7b5\uc744 \uc7ac\uad6c\uc0c1\ud558\uc138\uc694. Genesys Cloud WEM\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc0b4\ud3b4\ubcf4\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774<\/span> \uccb4\ud06c\ub9ac\uc2a4\ud2b8\ub97c \uae30\ubc18\uc73c\ub85c WEM \uc194\ub8e8\uc158\uc744 \ud3c9\uac00<\/span><\/a>\ud558\uace0, \uc774\ud574 \uad00\uacc4\uc790\uc758 \uc694\uad6c\ub97c \ucda9\uc871\uc2dc\ud0a4\uba70 ROI\ub97c \uadf9\ub300\ud654\ud558\ub294 \ucd5c\uc801\uc758 \uad6c\ub9e4 \uacb0\uc815\uc744 \ub0b4\ub9ac\uc138\uc694.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section][vc_row][vc_column][vc_column_text css=””]\ube60\ub974\uac8c \ubcc0\ud654\ud558\ub294 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac(WFM) \ubd84\uc57c\uc5d0\uc11c AI \uae30\ubc18 \uae30\uc220\uc774 \uc6b4\uc601 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub354 \uc804\ub7b5\uc801\uc774\uace0, \ud6a8\uc728\uc801\uc774\uba70, \uc720\uc5f0\ud55c \uc790\uc6d0 \uad00\ub9ac\uc758 \uae38\uc774 \uc5f4\ub9ac\uace0 \uc788\ub294 \uac83\uc785\ub2c8\ub2e4. \uc778\uacf5\uc9c0\ub2a5(AI) \uc2dc\ub300\uc758 \ubcf5\uc7a1\uc131\uc744 \ud5e4\uccd0 \ub098\uac00\uc57c \ud558\ub294 \uc9c0\uae08, \uc774\ub7ec\ud55c \uae30\uc220 \ubc1c\uc804\uc740 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc804\ubb38\uac00\uc758 \uc5ed\ud560\uc744 \uc5b4\ub5bb\uac8c \uc7ac\ud3b8\ud558\uace0 \uc788\uc744\uae4c\uc694? \ub610\ud55c \ubcc0\ud654\ud558\ub294 \uc6cc\ud06c\ud3ec\uc2a4\uc758 \uc694\uad6c\ub97c \ucda9\uc871\ud558\ub3c4\ub85d \uae30\uc5c5\uc744 \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc744\uae4c\uc694?[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””] \uc804\ud1b5\uc801\uc778 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc2dc\uc2a4\ud15c\uc758 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