{"id":613946,"date":"2025-07-30T08:51:01","date_gmt":"2025-07-30T15:51:01","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/responsible-cx-solving-the-speed-and-safety-equation-for-ai"},"modified":"2026-06-25T00:40:26","modified_gmt":"2026-06-25T07:40:26","slug":"responsible-cx-solving-the-speed-and-safety-equation-for-ai","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/responsible-cx-solving-the-speed-and-safety-equation-for-ai","title":{"rendered":"\ucc45\uc784 \uc788\ub294 CX: AI \ub3c4\uc785 \uc18d\ub3c4 \ubc0f \uc548\uc804 \ubb38\uc81c \ud574\uacb0"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]\uc5d0\uc774\uc804\ud2f1 \uc778\uacf5\uc9c0\ub2a5(AI)\uc758 \uae09\uc18d\ud55c \ubd80\uc0c1<\/a>\uc740 \uae30\uc5c5\uc758 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uacfc \uace0\uac1d \uacbd\ud5d8(CX) \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc6b4\uc601 \ubc29\uc2dd\uc744 \ubcc0\ud654\uc2dc\ud0a4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc2dc\uc7a5\uc744 \uc120\ub3c4\ud558\ub294 \uae30\uc5c5\ub4e4\uc740 AI\ub97c \uae30\ubc18\uc73c\ub85c \uac1c\uc778\ud654\ub418\uace0, \uc120\uc81c\uc801\uc774\uace0, \ubc18\uc790\uc728\uc801\uc778 \uace0\uac1d \ucc38\uc5ec\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc870\uc728\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

AI \ub3c4\uc785 \uace1\uc120\uc740 \uac1c\ub150 \uc99d\uba85 \ub2e8\uacc4\ub97c \ub118\uc5b4\uc130\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 AI\uac00 \uc2e4\uc9c8\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc, \uacbd\uc7c1 \uc6b0\uc704, \uc785\uc99d\ub41c ROI\ub97c \uc81c\uacf5\ud558\uae38 \uae30\ub300\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc AI\ub294 \uae30\ud68c \ub9cc\ud07c\uc774\ub098 \ub9ac\uc2a4\ud06c\ub3c4 \ud07d\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uae30\uc220 \ub9ac\ub354\uc5d0\uac8c\ub294 \u2018\ud601\uc2e0\uacfc \ubcf4\ud638\u2019\ub77c\ub294 \uc0c8\ub85c\uc6b4 \uc774\uc911 \uc784\ubb34\uac00 \ub4f1\uc7a5\ud588\uc2b5\ub2c8\ub2e4. AI\uc5d0 \uae30\ubc18\ud55c CX \ud601\uc2e0\uc744 \ub300\uaddc\ubaa8\ub85c \uad6c\ud604\ud558\ub294 \ud55c\ud3b8, \uaddc\uc815 \uc900\uc218 \uc704\ubc18, \uc9c0\uc815\ud559\uc801 \ubd88\uc548\uc815, AI \uae30\ubc18 \uc0ac\uc774\ubc84 \uacf5\uaca9, \ub370\uc774\ud130 \uc720\ucd9c, \uc6b4\uc601 \uc911\ub2e8 \ub4f1 \ub05d\uc5c6\uc774 \uc99d\ub300\ub418\ub294 \ub9ac\uc2a4\ud06c\ub3c4 \uad00\ub9ac\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span>
\n<\/span><\/p>\n

\uc774 \uac19\uc740 \ud658\uacbd\uc5d0\uc11c \u2018\ucc45\uc784 \uc788\ub294 CX \uc2e4\ud589\u2019\uc740 \ub354 \uc774\uc0c1 \ubbf8\ub8f0 \uc218 \uc5c6\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uae30\uc5c5\uc758 \uc0dd\uc874\uc744 \uc88c\uc6b0\ud558\ub294 \ud575\uc2ec \uacfc\uc81c\uc785\ub2c8\ub2e4. \uac00\uc18d\ud654\ub418\ub294 AI \ud601\uc2e0\uc5d0 \ubc1c\ub9de\ucdb0 \uace0\uac1d \uacbd\ud5d8\uc758 \ubaa8\ub4e0 \ub2e8\uacc4\uc5d0 \ucc45\uc784\uacfc \ud22c\uba85\uc131\uc744 \ub0b4\uc7ac\ud654\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\ud601\uc2e0\uacfc \ubcf4\ud638\ub77c\ub294 \uc774\uc911 \uc784\ubb34<\/span><\/h2>\n

\ud601\uc2e0\uc5d0 \ub300\ud55c \uc555\ubc15\uc740 \ub354\uc6b1 \uac70\uc138\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uacbd\uc7c1\uc774 \uce58\uc5f4\ud55c \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc740 \ub354 \ub9ce\uc740 \uc790\ub3d9\ud654\uc640 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc694\uad6c\ud558\uba70, AI\ub294 \uc774\ub97c \uc704\ud55c \ud575\uc2ec \ub3d9\ub825\uc785\ub2c8\ub2e4. <\/span>Gartner<\/span><\/a>\u00ae<\/span><\/sup>\ub294 \ud55c \ubcf4\uace0\uc11c\uc5d0\uc11c “2028\ub144\uae4c\uc9c0 \uc77c\uc0c1 \uc5c5\ubb34 \uc758\uc0ac\uacb0\uc815\uc758 \ucd5c\uc18c 15%\uac00 \uc5d0\uc774\uc804\ud2f1 AI\ub97c \ud1b5\ud574 \uc790\uc728\uc801\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9c8 \uac83”\uc774\ub77c\uba70 “\ucc38\uace0\ub85c 2024\ub144\uc5d0\ub294 0%\uc600\ub2e4”<\/span>1<\/span><\/sup>\uace0 \uc5b8\uae09\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub807\ub4ef AI \uae30\ubc18 \uc758\uc0ac\uacb0\uc815\uc758 \ub300\uaddc\ubaa8 \ub3c4\uc785\uc774 \ubcf8\uaca9\uc801\uc73c\ub85c \uc2dc\uc791\ub418\uc5c8\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

\ud558\uc9c0\ub9cc \uc801\uc808\ud55c \ubcf4\ud638 \uc7a5\uce58 \uc5c6\uc774 AI \ub3c4\uc785\uc744 \uc11c\ub450\ub974\uba74 \uc2ec\uac01\ud55c \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \uce58\uba85\uc801\uc778 \uac83\uc740 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \uc783\ub294 \uc77c\uc785\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_single_image image=”585884″ css=””][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]\uc5d0\uc774\uc804\ud2f1 AI\uc5d0\ub294 \uc5c4\uaca9\ud55c \uac70\ubc84\ub10c\uc2a4\uc640 <\/span>\uc724\ub9ac\uc801 AI<\/span>\uc5d0 \ub300\ud55c \uac10\ub3c5\uc774 \ud544\uc218\uc785\ub2c8\ub2e4. \uae30\uc220 \ubc0f \uaddc\uc815 \uc900\uc218\ub97c \ub2f4\ub2f9\ud558\ub294 \ucd5c\uace0 \uacbd\ud5d8 \ucc45\uc784\uc790(CXO)\ub294 \ubcf4\uc548 \ubc0f \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \uae30\uc900\uc744 \ucda9\uc871\ud560 \ubfd0 \uc544\ub2c8\ub77c, AI\uac00 \uc2e0\ub8b0\ud560 \uc218 \uc788\uace0, \ud22c\uba85\ud558\uace0, \uacf5\uc815\ud558\uba70, \uc124\uba85 \uac00\ub2a5\ud558\ub3c4\ub85d \ubcf4\uc7a5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/p>\n

\ud55c\ud3b8, \uc774\ub7ec\ud55c \uc9c0\ub2a5\ud615 \uc2dc\uc2a4\ud15c\uc744 \uad6c\ub3d9\ud558\ub294 \ub370\uc774\ud130\ub294 \uc810\uc810 \ub354 \uc815\uad50\ud574\uc9c0\ub294 \uc704\ud611\uc758 \ud45c\uc801\uc774 \ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uacf5\uaca9\uc790\ub4e4\uc740 AI\ub97c \ud65c\uc6a9\ud574 \uacf5\uaca9\uc744 \uc790\ub3d9\ud654\ud558\uace0, \ud53c\uc2f1\uc744 \ub354\uc6b1 \uc138\ubc00\ud558\uac8c \ub2e4\ub4ec\uace0, \uc2ec\uc9c0\uc5b4 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc804\uc220\uc744 \uc218\uc815\ud569\ub2c8\ub2e4. \uc120\uc81c\uc801\uc774\uace0 \uc801\uc751\uc801\uc778 \ubcf4\uc548 \ud0dc\uc138\uac00 \ud544\uc694\ud558\uba70, AI\ub97c \ud0d0\uc9c0 \ubc0f \ubc29\uc5b4\uc5d0 \ud65c\uc6a9\ud558\ub294 \uac83\uc774 \uac00\uc7a5 \uc774\uc0c1\uc801\uc785\ub2c8\ub2e4.<\/span><\/p>\n

AI \uae30\ubc18 \uc2dc\uc2a4\ud15c\uc740 \ud575\uc2ec \uc778\ud504\ub77c\ub85c \uc11c\uc11c\ud788 \uc790\ub9ac\ub9e4\uae40\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ud558\ub294 AI \uc11c\ube44\uc2a4\uc5d0 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud558\uba74 \uace0\uac1d \uc5ec\uc815 \uc804\uccb4\uc5d0 \uc5f0\uc1c4\uc801\uc73c\ub85c \uc601\ud5a5\uc744 \ubbf8\uce69\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c \uc774\uc911\ud654\uc640 \uc2e0\uc18d\ud55c \ubcf5\uad6c \uae30\ub2a5\uc774 \ud544\uc218\uc778 \uc774\uc720\uc785\ub2c8\ub2e4.<\/span><\/p>\n

\ub610\ud55c \ud68c\ubcf5 \ud0c4\ub825\uc131 \uacc4\ud68d\uc5d0\ub294 \ub2e4\ub978 \uc911\uc694\ud55c CX \uc2dc\uc2a4\ud15c\uacfc \ud568\uaed8, AI \uc2dc\uc2a4\ud15c\uc758 \uac00\uc6a9\uc131\uc774 \ud3ec\ud568\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc774\ub294 \uc720\ub7fd\uc758<\/span>\ub124\ud2b8\uc6cc\ud06c \ubc0f \uc815\ubcf4 \ubcf4\uc548 2(NIS2)<\/span><\/a> \uc9c0\uce68\uacfc<\/span> \ub514\uc9c0\ud138 \uc6b4\uc601 \ud68c\ubcf5\ub825\ubc95(DORA)<\/span>\uacfc \uac19\uc740 \uaddc\uc815\uc5d0 \ubc18\uc601\ub418\uc5b4 \uc788\uc73c\uba70, \uba85\ud655\ud55c AI \uc704\ud5d8 \uad00\ub9ac \uacf5\uac1c\uc640 \uc6b4\uc601 \ud68c\ubcf5\ub825\uc744 \uc694\uad6c\ud569\ub2c8\ub2e4.<\/span><\/p>\n

AI \ud601\uc2e0\uc740 \uacb0\ucf54 \uc18d\ub3c4\ub97c \ub2a6\ucd94\uc9c0 \uc54a\uc744 \uac83\uc785\ub2c8\ub2e4. CXO\ub294 \uc774 \uc5b4\ub824\uc6b4 \ubb38\uc81c\ub97c \ud574\uacb0\ud574\uc57c\ub9cc \ud569\ub2c8\ub2e4. AI \ub3c4\uc785\uc5d0 \uc18d\ub3c4\ub97c \ub192\uc774\uba74\uc11c \uc548\uc804\uc744 \ud655\ubcf4\ud558\ub824\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \ud560\uae4c\uc694?<\/span><\/p>\n

\ub108\ubb34 \uc870\uc2ec\uc2a4\ub7fd\uac8c \uc6c0\uc9c1\uc774\uba74 \uc55e\uc11c\uac00\ub294 \uacbd\uc7c1\uc5c5\uccb4\uc5d0 \uc2dc\uc7a5\uc744 \ube7c\uc557\uae38 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uace0 \ud574\uc11c \uc548\uc804\uc7a5\uce58 \uc5c6\uc774 \uc11c\ub458\ub7ec AI\ub97c \ubc30\ud3ec\ud558\uba74 \ube0c\ub79c\ub4dc \ud3c9\ud310, \uc6b4\uc601, \uaddc\uc81c \uc900\uc218\uc5d0 \uc2ec\uac01\ud55c \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_single_image image=”585886″ css=””][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\uaddc\uc81c \ubc0f \uc9c0\uc815\ud559\uc801 \uc694\uc778\uc758 \uc5ed\ud48d<\/span><\/h2>\n

\uc5b4\ub824\uc6c0\uc740 \ub2e8\uc21c\ud788 \uae30\uc220\uc5d0\ub9cc \uc788\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uaddc\uc81c \ubc0f \uc9c0\uc815\ud559\uc801 \ud658\uacbd\uc740 \uae30\uc5c5\uc758 \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601 \ubc29\uc2dd\uacfc \uc6b4\uc601 \uc7a5\uc18c\uc5d0 \uc0c8\ub85c\uc6b4 \uc81c\uc57d\uc774 \ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub294 \ub354\uc6b1 \uac15\ud654\ub418\uace0 \uc788\ub294 \uae00\ub85c\ubc8c \uaddc\uc81c \ud658\uacbd\uc5d0\uc11c \uac00\uc7a5 \ub69c\ub837\ud558\uac8c \ub4dc\ub7ec\ub0a9\ub2c8\ub2e4. <\/span>EU AI Act<\/span>\uc640 ISO\/IEC 42001\uc774 \ucc45\uc784 \uc788\ub294 AI\uc758 \uae30\uc900\uc744 \uc81c\uc2dc\ud558\uace0 \uc788\uc73c\uba70, GDPR(\uac1c\uc778\uc815\ubcf4\ubcf4\ud638\ubc95)\uacfc \uac19\uc740 \uaddc\uc81c\ub294 \uc5c4\uaca9\ud55c \ub370\uc774\ud130 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \ubc0f \uac70\ubc84\ub10c\uc2a4 \uae30\uc900 \uc900\uc218\ub97c \uc694\uad6c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4<\/span>. \uadf8\ub9ac\uace0 \uc774\ub7ec\ud55c \uaddc\uc81c \ud658\uacbd\uc740 \uae30\uc5c5\uc774 \uc801\uc751\ud560 \uc218 \uc788\ub294 \uc18d\ub3c4\ubcf4\ub2e4 \ud6e8\uc52c \ub354 \ube60\ub974\uac8c \uc9c4\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uac00\uc7a5 \uc911\uc694\ud55c \uaddc\uc81c \ubcc0\ud654 \uc911 \ud558\ub098\ub294 \u2018\uc8fc\uad8c \uc911\uc2ec\uc801 \uc758\ubb34\u2019\uc758 \ubd80\uc0c1\uc785\ub2c8\ub2e4. \uc774\ub294 \uae30\uc5c5\uc774 \uc804 \uc138\uacc4 \uc5ec\ub7ec \uc9c0\uc5ed\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4\ub97c \uc6b4\uc601\ud558\ub294 \ubc29\uc2dd\uc740 \ubb3c\ub860, \uace0\uac1d \uacbd\ud5d8\uc744 \uc124\uacc4\ud558\uace0 \ud655\uc7a5\ud558\ub294 \ubc29\uc2dd\uae4c\uc9c0 \uc0c8\ub86d\uac8c \uc815\uc758\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uad6d\uac00 \uc548\ubcf4, \ub514\uc9c0\ud138 \uc8fc\uad8c, \uacbd\uc81c \ubcf4\ud638\ubb34\uc5ed\uc8fc\uc758\uc5d0 \ud798\uc785\uc5b4 \uc804 \uc138\uacc4 \uc815\ubd80\ub294 \uace0\uac1d \ub370\uc774\ud130\uc758 \uc800\uc7a5, \ucc98\ub9ac, \uc811\uadfc \uc704\uce58\uc5d0 \ub300\ud55c \uaddc\uc815\uc744 \uac15\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\ucd5c\uadfc<\/span> McKinsey & Company \uae30\uc0ac<\/span><\/a>\uc5d0 \ub530\ub974\uba74 70% \uc774\uc0c1\uc758 \uad6d\uac00\uac00 \uc790\uccb4 \ub370\uc774\ud130 \ubcf4\ud638\ubc95\uacfc \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95\uc744 \ubcf4\uc720\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc8fc\uad8c \uad00\ub828 \uc9c0\uce68\uc740 \ub370\uc774\ud130 \ud1b5\uc81c, \ud574\ub2f9 \uac1c\uc778 \ubc0f \ub2e8\uccb4\uc758 \uc18c\uc7ac\uc9c0\uc5d0 \ub300\ud55c \uaddc\uc81c\ub97c \uc810\uc810 \ub354 \uac15\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uad11\ubc94\uc704\ud55c \uaddc\uc81c\ub85c \ub4f1\uc7a5\ud55c \uac83\uc774 ‘\uc18c\ubc84\ub9b0 \ud074\ub77c\uc6b0\ub4dc(Sovereign Cloud)’\uc785\ub2c8\ub2e4. \ud2b9\uc815 \uad6d\uac00\ub098 \uc9c0\uc5ed\uc758 \ub370\uc774\ud130 \uc8fc\uad8c\uacfc \ubc95\uc801 \uaddc\uc81c\ub97c \uc644\ubcbd\ud558\uac8c \uc900\uc218\ud560 \uc218 \uc788\ub3c4\ub85d \uc124\uacc4\ub41c \ud074\ub77c\uc6b0\ub4dc \uc11c\ube44\uc2a4\uc785\ub2c8\ub2e4. <\/span><\/p>\n

\uc9c0\uc815\ud559\uc801 \ubd84\uc5f4, \ud2b9\ud788 \uaddc\uc81c \uc758\ubb34\ub294 CX \ud601\uc2e0\uc744 \ubcf5\uc7a1\ud558\uac8c \ub9cc\ub4ed\ub2c8\ub2e4. IT \ub9ac\ub354\ub4e4\uc740 \uacf5\uae09\uc5c5\uccb4\uc640 \uc544\ud0a4\ud14d\ucc98\ub97c \ub17c\uc758\ud558\ub294 \ub370 \uc0c1\ub2f9\ud55c \uc2dc\uac04\uc744 \ud560\uc560\ud558\uba70 \ub370\uc774\ud130 \ud750\ub984 \uc704\uce58, \uc811\uadfc \uad8c\ud55c\uc744 \uac00\uc9c4 \uad00\ud560\uad8c, \uaddc\uc81c \ubcc0\uacbd\uc5d0 \ub300\ube44\ud55c \ube44\uc0c1 \uacc4\ud68d \ub4f1\uc744 \uac80\ud1a0\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ucc98\ub7fc \uaddc\uc81c \uc900\uc218\ub294 CX \uc194\ub8e8\uc158\uc758 \uad6c\ucd95 \ubc0f \ubc30\ud3ec \ubc29\uc2dd\uc744 \uc7ac\ud3b8\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub300\uaddc\ubaa8 \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc740 \ub2e8\uc21c\ud55c \uae30\uc220\uc801 \uacfc\uc81c\uac00 \uc544\ub2d9\ub2c8\ub2e4. \uc544\ud0a4\ud14d\ucc98 \ubc0f \uac70\ubc84\ub10c\uc2a4\uc640 \uad00\ub828\ub41c \uacfc\uc81c\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\ucc45\uc784 \uc788\ub294 CX\ub97c \uc704\ud55c 5\uac00\uc9c0 \uace0\ub824\uc0ac\ud56d<\/span><\/h2>\n

AI \uae30\ubc18 \uace0\uac1d \uacbd\ud5d8\uc744 \ub300\uaddc\ubaa8\ub85c \uc81c\uacf5\ud558\ub824\uba74 \uae30\uc220\uc801 \uc5ed\ub7c9 \uc774\uc0c1\uc758 \uac83\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. <\/span>\uc2e0\ub8b0<\/span><\/a>, \ub9ac\uc2a4\ud06c, \uaddc\uc81c, \ud68c\ubcf5\ub825\uc744 \ucc98\uc74c\ubd80\ud130 \uace0\ub824\ud558\ub294 \uc804\ub7b5\uc801 \uc811\uadfc\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub7ec\ud55c \ubcf5\uc7a1\uc131\uc744 \ud5e4\uccd0 \ub098\uac00\uae30 \uc704\ud574 CX \ub9ac\ub354\uac00 \ubc18\ub4dc\uc2dc \uace0\ub824\ud574\uc57c \ud558\ub294 \ud544\uc218 \uc6b0\uc120\uc21c\uc704\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

1. \ucc98\uc74c\ubd80\ud130 \ubcf4\uc548 \uad6c\ucd95<\/span><\/h3>\n

\ubcf4\uc548\uc740 \uc778\ud504\ub77c \ubc0f \uc560\ud50c\ub9ac\ucf00\uc774\uc158\ubd80\ud130 \uc2e0\uc6d0, \ub370\uc774\ud130, \uc704\ud611 \ud0d0\uc9c0\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0, CX \ud50c\ub7ab\ud3fc\uc758 \ubaa8\ub4e0 \uacc4\uce35\uc5d0 \ud1b5\ud569\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc0ac\uc774\ubc84 \uacf5\uaca9\uc774 \uc810\uc810 \ub354 \ud45c\uc801\ud654\ub418\uace0 \ubcf5\uc7a1\ud574\uc9c0\ub294 \ub9cc\ud07c, \ub0b4\uc7a5\ub41c \uc81c\uc5b4 \uae30\ub2a5\uacfc \uc2e4\uc2dc\uac04 \ubaa8\ub2c8\ud130\ub9c1\uc740 \ud544\uc218\uc785\ub2c8\ub2e4. ISO\/IEC 27001, SOC 2 \ubc0f \uc9c0\uc5ed \ub0b4 \ub3d9\ub4f1\ud55c \uc778\uc99d(\uc608: C5, IRAP, ENS High)\uacfc \uac19\uc740 \uc81c3\uc790 \uc778\uc99d \ub4f1 \ub192\uc740 \uc218\uc900\uc758 \ubcf4\uc548 \uc2e4\ud589\uc744 \uc785\uc99d\ud558\ub294 \uacf5\uae09\uc5c5\uccb4\uc640 \ud611\ub825\ud558\uc138\uc694. \uc774\ub7ec\ud55c \uc778\uc99d\uc740 \uc120\ud0dd \uc0ac\ud56d\uc774 \uc544\ub2c8\ub77c \ud544\uc218 \uc870\uac74\uc785\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

2. AI\uc758 \ud22c\uba85\uc131 \ubc0f \uac10\ub3c5<\/span><\/h3>\n

AI \uc2dc\uc2a4\ud15c\uc774 \uc790\uc728\uc131\uc744 \uc5bb\uc73c\uba74\uc11c, AI\uac00 \ub0b4\ub9ac\ub294 \uacb0\uc815\uacfc \uc774\ub97c \ub4b7\ubc1b\uce68\ud558\ub294 \ub370\uc774\ud130\ub294 \uc2e4\uc9c8\uc801\uc778 \uaddc\uc81c \ubc0f \ud3c9\ud310\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce69\ub2c8\ub2e4. CX \ub9ac\ub354\ub294 \ubaa8\ub378\uc758 \ud559\uc2b5 \ubc29\uc2dd, \ub370\uc774\ud130 \uc218\uc9d1 \ubc0f \ubcf4\ud638 \ubc29\uc2dd, \uadf8\ub9ac\uace0 \uc5b8\uc5b4, \uc9c0\uc5ed, \uc778\uad6c\ud1b5\uacc4\ud559\uc801 \ub2e4\uc591\uc131\uc744 \ubc18\uc601\ud558\uc5ec \ud3b8\ud5a5\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \uc644\ud654\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud55c \uba85\ud655\ud55c \uac00\uc2dc\uc131\uc744 \ud655\ubcf4\ud574\uc57c \ud569\ub2c8\ub2e4. <\/span>AI \uc724\ub9ac \uc6d0\uce59<\/span>\uc744 \ubc1c\ud45c\ud558\uace0, AI \ubaa8\ub378 \uce74\ub4dc \uac19\uc740 \uc124\uba85 \ud234\uc744 \uc81c\uacf5\ud558\uba70, \uac70\ubc84\ub10c\uc2a4 \ud1b5\uc81c\ub97c \ud45c\uc900\uc73c\ub85c \uc81c\uacf5\ud558\ub294 \ud30c\ud2b8\ub108\uc640 \ud611\ub825\ud558\uc138\uc694.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

3. \uac15\ub825\ud55c \ub370\uc774\ud130 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \ubc0f \uac70\ubc84\ub10c\uc2a4<\/span><\/h3>\n

\ub370\uc774\ud130 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95\uc774 \uc804 \uc9c0\uc5ed\uc5d0\uc11c \ube60\ub974\uac8c \uc9c4\ud654\ud558\uace0 \uc788\ub294 \ub9cc\ud07c, CX \uc2dc\uc2a4\ud15c\uc740 \ub370\uc774\ud130 \uc800\uc7a5 \uc704\uce58, \uc774\ub3d9 \ubc29\uc2dd, \uc811\uadfc \uad8c\ud55c\uc5d0 \ub300\ud55c \uc644\uc804\ud55c \ud1b5\uc81c\uad8c\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub294 \ub2e8\uc21c\ud55c \uaddc\uc815 \uc900\uc218\ub97c \ub118\uc5b4, \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \uc5bb\uace0 \ube0c\ub79c\ub4dc \ud3c9\ud310\uc744 \uc720\uc9c0\ud558\ub294 \ub370 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uac15\ub825\ud55c \uac70\ubc84\ub10c\uc2a4\ub294 \ub610\ud55c, \uc870\uc9c1\uc774 \uace0\uac1d \ub370\uc774\ud130\uac00 AI \ubaa8\ub378\uc5d0 \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ub418\ub294\uc9c0\ub97c \uc774\ud574\ud558\ub3c4\ub85d \ud558\uace0 \ubcf4\ub2e4 \ud22c\uba85\ud558\uace0 \ucc45\uc784\uac10 \uc788\ub294 \uacb0\uacfc\ub97c \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4,<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

4. \uc6b4\uc601 \ud68c\ubcf5\ub825\uc744 \uc704\ud55c \uc124\uacc4<\/span>
\n<\/span><\/h3>\n

\uc9e7\uc740 \ub2e4\uc6b4\ud0c0\uc784\uc870\ucc28\ub3c4 \uace0\uac1d \uc5ec\uc815\uc5d0 \uc911\ub300\ud55c \uc601\ud5a5\uc744 \ubbf8\uce58\uba70, \uc790\uce6b \ucda9\uc131\ub3c4\ub97c \uc190\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucc45\uc784 \uc788\ub294 CX\ub97c \uc704\ud574\uc11c\ub294 \uace0\uac00\uc6a9\uc131, \ud0c4\ub825\uc801 \ud655\uc7a5\uc131, \uc6d0\ud65c\ud55c \uc5c5\ub370\uc774\ud2b8\ub97c \uc704\ud574 \uc124\uacc4\ub41c \ud50c\ub7ab\ud3fc\uc774\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uacf5\uae09\uc5c5\uccb4\uc758 SLA \uc900\uc218, \uae00\ub85c\ubc8c \uc774\uc911\ud654, \uc2dc\uc2a4\ud15c \uc0c1\ud0dc \ubc0f \uc7a5\uc560 \uc774\ub825\uc5d0 \ub300\ud55c \uacf5\uac1c\uc801\uc778 \uac00\uc2dc\uc131 \uc81c\uacf5 \ub4f1\uc744 \ud3c9\uac00\ud558\uc138\uc694. \uc2e0\ub8b0\uc131\uc740 \uacb0\ucf54 \ubd88\ud22c\uba85\ud574\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

5. \ubd80\uc11c \uac04 \uc774\ud574 \uad00\uacc4\uc790\uc758 \ud611\ub825 \ubc0f \uad8c\ud55c \ubd80\uc5ec<\/span>
\n<\/span><\/h3>\n

\ucc45\uc784 \uc788\ub294 CX\ub294 IT\ub9cc\uc758 \uacfc\uc81c\uac00 \uc544\ub2cc, \uacf5\ub3d9\uc758 \uacfc\uc81c\uc774\uc790 \ucc45\uc784\uc785\ub2c8\ub2e4. \ubc95\ubb34, \uaddc\uc815 \uc900\uc218, \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638, \ubcf4\uc548, \uc6b4\uc601, \uace0\uac1d \ud300 \ubaa8\ub450 AI \ub9ac\uc2a4\ud06c \uad00\ub9ac\uc640 \ucc45\uc784 \ud655\ubcf4\uc5d0 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \uacbd\uc601\uc9c4\uc758 \uc9c0\uc6d0, \uba85\ud655\ud55c \uc5ed\ud560 \uc815\uc758, \ud300 \uac04 \uacf5\ub3d9 \uc18c\uc720\uad8c \ub4f1\uc744 \uae30\ubc18\uc73c\ub85c \uac70\ubc84\ub10c\uc2a4 \ud504\ub808\uc784\uc6cc\ud06c\ub97c \uad6c\ucd95\ud558\uc5ec \uc0ac\uc77c\ub85c\ub97c \uc81c\uac70\ud558\uace0 \ucc45\uc784 \uc788\uac8c \ud655\uc7a5\ud558\uc138\uc694.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_single_image image=”585887″ css=””][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\uc5d0\uc774\uc804\ud2f1 AI \uc2dc\ub300\ub97c \uc704\ud55c CX \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/span><\/h2>\n

\uc5d0\uc774\uc804\ud2f1 \uc2dc\ub300\ub97c \uc120\ub3c4\ud560 \uc900\ube44\uac00 \ub41c \uc870\uc9c1\uc740 \ud601\uc2e0\uacfc \uc2e0\ub8b0 \uadf8 \uc5b4\ub290 \uac83\ub3c4 \ud3ec\uae30\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc774 \ubaa8\ub450\ub97c \uc131\uc7a5 \ub3d9\ub825\uc73c\ub85c \uc0bc\uc544 \ubc1c\uc804\uc2dc\ud0b5\ub2c8\ub2e4.<\/span><\/p>\n

AI \uac00\uc18d\ud654\uc640 \ud568\uaed8, \u2018\ud601\uc2e0\u2019\uacfc \u2018\ubcf4\ud638\u2019\ub77c\ub294 \uc774\uc911 \uc784\ubb34\ub97c \uc644\uc218\ud558\uae30 \uc704\ud574\uc11c\ub294 \u2018\ucc45\uc784\u2019\uacfc \u2018\ud22c\uba85\uc131\u2019\uc774 \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601 \ub4b7\uc804\uc5d0\uc11c \ubc97\uc5b4\ub098 \ud575\uc2ec \uae30\ubc18\uc73c\ub85c \uc790\ub9ac\ud574\uc57c \ud569\ub2c8\ub2e4. \uac70\ubc84\ub10c\uc2a4\ub294 \ud22c\uba85\uc131, \ubcf4\uc548, \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638, \ud68c\ubcf5\ub825\uc744 \uc18d\ub3c4 \ubc0f \uaddc\ubaa8\uc640 \ub3d9\ub4f1\ud55c \uc704\uce58\uc5d0 \ub450\ub294 \ud575\uc2ec \uc6b4\uc601 \ubaa8\ub378\uc774\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/span><\/p>\n

\ucc45\uc784\uc744 \ucd5c\uc6b0\uc120\uc73c\ub85c \ud568\uc73c\ub85c\uc368 \uc870\uc9c1\uc740 AI\ub97c \uc790\uc2e0 \uc788\uac8c \ubc30\ud3ec\ud558\uace0, \uc2e0\uc18d\ud558\uac8c \uc801\uc751\ud558\uba70, \uc9c4\uc815\uc131 \uc788\ub294 \ub9ac\ub354\uc2ed\uc744 \ubc1c\ud718\ud558\uace0, \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

CX \uc544\ud0a4\ud14d\ucc98\ub97c \ud3c9\uac00\ud558\uac70\ub098 \uc0c8\ub85c\uc6b4 AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc744 \uac80\ud1a0\ud560 \uc900\ube44\uac00 \ub418\uc168\ub098\uc694? Genesys Cloud\u2122 AI\ub97c \uc0b4\ud3b4\ubcf4\uc138\uc694. \uc804\ub7b5\uc801\uc774\uace0 \uc548\uc804\ud558\uac8c <\/span>\uace0\uac1d \uacbd\ud5d8\uc744 \uc790\ub3d9\ud654\ud558\uace0 \ucd5c\uc801\ud654\ud558\ub294 \ubc29\ubc95\uc744 \uc774\ud574\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\u00a0<\/span><\/p>\n

1<\/span><\/sup>\ucd9c\ucc98: Gartner \uae30\uc0ac, 2025 Top Strategic Technology Trends, Gene Alvarez, 2024\ub144 10\uc6d4 21\uc77c<\/span><\/em><\/p>\n

\u00a0<\/span>GARTNER\ub294 \ubbf8\uad6d \ubc0f \uae30\ud0c0 \uad6d\uac00\uc5d0\uc11c Gartner, Inc. \ubc0f\/\ub610\ub294 \ud574\ub2f9 \uacc4\uc5f4\uc0ac\ub4e4\uc758 \ub4f1\ub85d \uc0c1\ud45c \ubc0f \uc11c\ube44\uc2a4 \ud45c\uc2dc\uc774\uba70 \ud5c8\ub77d\uc744 \ubc1b\uc544\uc11c \ubcf8 \ubb38\uc11c\uc5d0\uc11c \uc0ac\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud310\uad8c \uc18c\uc720.<\/span><\/em>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]\uc5d0\uc774\uc804\ud2f1 \uc778\uacf5\uc9c0\ub2a5(AI)\uc758 \uae09\uc18d\ud55c \ubd80\uc0c1\uc740 \uae30\uc5c5\uc758 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uacfc \uace0\uac1d \uacbd\ud5d8(CX) \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc6b4\uc601 \ubc29\uc2dd\uc744 \ubcc0\ud654\uc2dc\ud0a4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc2dc\uc7a5\uc744 \uc120\ub3c4\ud558\ub294 \uae30\uc5c5\ub4e4\uc740 AI\ub97c \uae30\ubc18\uc73c\ub85c \uac1c\uc778\ud654\ub418\uace0, \uc120\uc81c\uc801\uc774\uace0, \ubc18\uc790\uc728\uc801\uc778 \uace0\uac1d \ucc38\uc5ec\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc870\uc728\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI \ub3c4\uc785 \uace1\uc120\uc740 \uac1c\ub150 \uc99d\uba85 \ub2e8\uacc4\ub97c \ub118\uc5b4\uc130\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 AI\uac00 \uc2e4\uc9c8\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc, \uacbd\uc7c1 \uc6b0\uc704, \uc785\uc99d\ub41c ROI\ub97c \uc81c\uacf5\ud558\uae38 \uae30\ub300\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc AI\ub294 \uae30\ud68c \ub9cc\ud07c\uc774\ub098 \ub9ac\uc2a4\ud06c\ub3c4 \ud07d\ub2c8\ub2e4.\u00a0 \uae30\uc220 \ub9ac\ub354\uc5d0\uac8c\ub294 […]<\/p>\n","protected":false},"author":1155,"featured_media":585888,"template":"","tax_priority":[54],"tax_blogtype":[17757],"tax_blogcategory":[18486,18467],"tax_contenttheme":[14874],"tax_bundle":[],"tax_contenttheme2":[16134],"tax_capability_sitewide":[16203],"tax_products_programs":[16481,17547],"tax_buying_job":[16721,16669],"tax_buyer_persona":[16914,18601,16895],"tax_sector":[],"tax_segment":[17133,17085,17120],"class_list":["post-613946","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-executives-ko-kr","tax_blogcategory-ai---","tax_blogcategory-experience-orchestration-ko-kr","tax_contenttheme-level-up-your-technology-ko-kr","tax_contenttheme2-improve-customer-experience-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_products_programs-genesys-ai-ko-kr","tax_products_programs-genesys-cloud-cx-ko-kr","tax_buying_job-job-4-supplier-selection-ko-kr","tax_buying_job-job-2-solution-exploration-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-18601","tax_buyer_persona-business-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/613946","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/1155"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/613946\/revisions"}],"predecessor-version":[{"id":630319,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/613946\/revisions\/630319"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/585888"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=613946"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=613946"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=613946"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=613946"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=613946"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=613946"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=613946"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=613946"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=613946"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=613946"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=613946"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=613946"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=613946"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}