{"id":611892,"date":"2026-02-01T09:00:34","date_gmt":"2026-02-01T17:00:34","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/potential-to-profit-an-ai-roi-blueprint-for-transformation"},"modified":"2026-02-08T17:34:49","modified_gmt":"2026-02-09T01:34:49","slug":"potential-to-profit-an-ai-roi-blueprint-for-transformation","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/potential-to-profit-an-ai-roi-blueprint-for-transformation","title":{"rendered":"AI\uc758 ROI\ub97c \uadf9\ub300\ud654\ud558\ub294 \ubc29\ubc95"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span style=\"font-weight: 400;\">\uc778\uacf5\uc9c0\ub2a5(AI) \ub3c4\uc785\uc744 \uc704\ud55c \uc124\ub4dd\ub825 \uc788\ub294 \ube44\uc988\ub2c8\uc2a4 \uc0ac\ub840\ub97c \uad6c\ucd95\ud558\ub294 \uc77c\uc740 \uc804\ub7b5, \uc2a4\ud1a0\ub9ac\ud154\ub9c1, \uccb4\uacc4\uc801\uc778 \uc7ac\ubb34 \ubaa8\ub378\ub9c1\uc744 \ubaa8\ub450 \ud1b5\ud569\ud558\ub294 \uc791\uc5c5\uc785\ub2c8\ub2e4. \uae30\uc220 \ud300\uc740 AI\ub85c \ubb34\uc5c7\uc774 \uac00\ub2a5\ud55c\uc9c0\uc5d0 \uc9d1\uc911\ud558\uaca0\uc9c0\ub9cc, \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\ub294 AI\uac00 \uc65c \uc911\uc694\ud55c\uc9c0, \uadf8\ub9ac\uace0 \ub204\uad6c\uc5d0\uac8c \uc911\uc694\ud55c\uc9c0 \uaf3c\uaf3c\ud788 \uc0b4\ud3b4\ubd10\uc57c \ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI \ud504\ub85c\uc81d\ud2b8\ub97c \uc2b9\uc778\ubc1b\uae30 \uc704\ud574\uc11c\ub294 AI\uc758 \uc7a0\uc7ac\ub825\uc744 \uc815\ub7c9\ud654\ub41c \uc2e4\uc81c \uc131\uacfc\ub85c \uc804\ud658\ud558\uc5ec \ubcf4\uc5ec\uc918\uc57c \ud569\ub2c8\ub2e4. <\/span><span style=\"font-weight: 400;\">AI\uac00 \uac00\uc7a5 \ud070 \ud6a8\uacfc\ub97c \ubc1c\ud718\ud560 \uc218 \uc788\ub294 AI \ube44\uc988\ub2c8\uc2a4 \uc0ac\ub840\ub294 \ud601\uc2e0\uc758 \ub3d9\uc778\uc774 \ub420 \ubfd0 \uc544\ub2c8\ub77c \uc6b4\uc601 \ud6a8\uc728\uc131, \uae30\uc5c5 \ub9ac\uc2a4\ud06c \ud574\uc18c \ubc0f \uc131\uc7a5, \uc7a5\uae30\uc801 \uac00\uce58 \ub4f1\uc5d0\uc11c\ub3c4 \ud22c\uc790 \uac00\uce58\ub97c \ubc1c\ud718\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uba3c\uc800, \uae30\uc220\ub85c \ud574\uacb0\ud560 \ube44\uc988\ub2c8\uc2a4 \ubb38\uc81c\ub97c \uba85\ud655\ud788 \uc774\ud574\ud558\uc138\uc694. <\/span><span style=\"font-weight: 400;\">\ub2e4\uc74c \ub2e8\uacc4\uc5d0 \ub530\ub974\uba74 AI \ube44\uc988\ub2c8\uc2a4 \uc0ac\ub840\ub97c \uc218\uc6d4\ud558\uac8c \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">1. \ube44\uc988\ub2c8\uc2a4 \ubb38\uc81c \uc815\uc758<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">AI \uae30\uc220\uc744 \ub17c\uc758\ud558\uae30 \uc804\uc5d0 \ube44\uc988\ub2c8\uc2a4 \ubb38\uc81c\ubd80\ud130 \uba85\ud655\ud788 \uc815\uc758\ud558\uc138\uc694. AI \uc194\ub8e8\uc158\uc740 \uc7ac\uc815\uc801 \uc601\ud5a5\ub825\uacfc \uc870\uc9c1\uc774 \ud574\uacb0\ud574\uc57c \ud560 \uc2dc\uae09\ud55c \ubb38\uc81c\uc5d0 \uae30\ubc18\ud560 \ub54c \uc2e0\ub8b0\ub97c \uc5bb\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\uce21\uc815 \uac00\ub2a5\ud55c \uacb0\uacfc\ub97c \ub0bc \uc218 \uc788\ub294 \uacfc\uc81c \uc2dd\ubcc4:<\/strong> \ube44\ud6a8\uc728\uc801\uc774\uac70\ub098, \uc218\uc791\uc5c5 \uc911\uc2ec\uc801\uc774\uac70\ub098, \uace0\uac1d \uacbd\ud5d8 \uaca9\ucc28\uac00 \uc131\uacfc\ub97c \uc800\ud558\uc2dc\ud0a4\ub294 \uc601\uc5ed\uc744 \ucc3e\uc544\ubcf4\uc138\uc694. \ub0ae\uc740 \uc608\uce21 \uc815\ud655\ub3c4, \ub192\uc740 \uc774\ud0c8\ub960, \uae34 \ucc98\ub9ac \uc2dc\uac04, \uc0c1\ub2f4\uc0ac\uc758 \ube44\ud6a8\uc728\uc131\uc744 \uc608\ub85c \ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\uc544\ubb34\uac83\ub3c4 \ud558\uc9c0 \uc54a\uc558\uc744 \ub54c\uc758 \ube44\uc6a9 \uc815\ub7c9\ud654:<\/strong> \uadf8 \uc5b4\ub5a4 \ub178\ub825\ub3c4 \ud558\uc9c0 \uc54a\uc744 \uacbd\uc6b0 \uc5b4\ub5a4 \uc7ac\uc815\uc801 \uc190\uc2e4\uc774 \ubc1c\uc0dd\ud560 \uc218 \uc788\ub294\uc9c0\ub97c \uc774\ud574 \uad00\uacc4\uc790\ub4e4\uc774 \uc54c \uc218 \uc788\uac8c \ud558\uc138\uc694. \uc2e4\uc81c \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud574 \ud574\ub2f9 \ubb38\uc81c\uc640 \uad00\ub828\ub41c \uc218\uc775 \uc190\uc2e4, \ucd08\uacfc \ube44\uc6a9, \ub193\uce5c \uae30\ud68c\ub97c \uacc4\uc0b0\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\uc608\ub97c \ub4e4\uc5b4 \ub2e4\uc74c\uacfc \uac19\uc774 \ubcf4\uace0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. &#8220;\uc6b0\ub9ac \ud68c\uc0ac\uc758 \uc218\ub3d9\uc801\uc778 \uc218\uc694 \uc608\uce21 \ubc29\uc2dd\uc740 \ubd80\uc815\ud655\ud55c \uc608\uce21\uc73c\ub85c \uc778\ud574 \uc5f0\uac04 400\ub9cc \ub2ec\ub7ec\uc758 \uacfc\uc789 \uc7ac\uace0\uc640 150\ub9cc \ub2ec\ub7ec\uc758 \ub9e4\ucd9c \uc190\uc2e4\uc744 \uc77c\uc73c\ud0a4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\ub2a5\uc744 AI\ub85c \uc790\ub3d9\ud654\ud558\uba74 \uacf5\uae09\ub9dd \uad00\ub9ac\uac00 \uac1c\uc120\ub418\uc5b4 \uc601\uc5c5 \uc804\ud658\uc728\uc774 \uac1c\uc120\ub420 \uac83\uc73c\ub85c \uc608\uc0c1\ud569\ub2c8\ub2e4.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uba85\ud655\uc131\uacfc \uad6c\uccb4\uc131\uc744 \uac16\ucd94\uba74 \uc2dc\uae09\uc131\uc744 \uac15\uc870\ud558\uace0 \uc758\ubbf8 \uc788\ub294 ROI \uacc4\uc0b0\uc758 \uae30\ubc18\uc774 \ub9c8\ub828\ub429\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">2. \uc804\ub7b5\uc801 \ubaa9\ud45c\uc5d0 \ub9de\ucdb0 \uc6b0\uc120\uc21c\uc704 \uc815\ub9ac<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\uc870\uc9c1\uc758 \uad11\ubc94\uc704\ud55c \uc804\ub7b5 \ubaa9\ud45c\uc640 \uc774\ub2c8\uc154\ud2f0\ube0c\ub97c \uc77c\uce58\uc2dc\ud0a4\uba74 AI\uc5d0 \ub300\ud55c \uc2dc\uac01\uc774 &#8216;\ud765\ubbf8\ub85c\uc6b4 \uae30\uc220&#8217;\uc5d0\uc11c &#8216;\uc911\uc694\ud55c \ud22c\uc790&#8217;\ub85c \uc804\ud658\ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uc218\ud589\ud558\ub824\uba74 AI \uc194\ub8e8\uc158\uc744 \uace0\uac1d \uacbd\ud5d8 \uac1c\uc120, \ub9e4\ucd9c \uc131\uc7a5 \ucd09\uc9c4, \uc6b4\uc601 \ud6a8\uc728\uc131 \ud5a5\uc0c1 \ub4f1 \uc870\uc9c1\uc774 \uc815\uc758\ud55c \ubaa9\ud45c\ub97c \uc9c1\uc811\uc801\uc73c\ub85c \uc2e4\ud604\ud558\ub294 \uc218\ub2e8\ub85c\uc11c \uc81c\uc2dc\ud569\ub2c8\ub2e4. \uc774\ub54c \uacbd\uc601\uc9c4\uc758 \uc6b0\uc120\uc21c\uc704\uc5d0 \ubd80\ud569\ud558\ub294 \uc6a9\uc5b4\ub97c \uc0ac\uc6a9\ud558\uace0, \uac00\ub2a5\ud558\ub2e4\uba74 \ud68c\uc0ac\uc758 \uc804\ub7b5 \uacc4\ud68d\uc5d0 \uc788\ub294 \ubb38\uad6c\uc640 \ub0b4\uc6a9\uc744 \uc778\uc6a9\ud558\uc138\uc694. \uacbd\uc601\uc9c4\uc774 \uba85\uc2dc\ud55c \ubaa9\ud45c\ub97c \ub354 \uc798 \ubc18\uc601\ud560\uc218\ub85d \uc81c\uc548\uc758 \uc2e0\ub8b0\uc131\uacfc \uad00\ub828\uc131\uc740 \ub354\uc6b1 \ub192\uc544\uc9d1\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub2e4\uc74c\uc73c\ub85c, \uc131\uacf5\uc758 \uad6c\uccb4\uc801\uc778 \ubaa8\uc2b5\uc744 \ubb18\uc0ac\ud569\ub2c8\ub2e4. AI \uc194\ub8e8\uc158\uc774 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ubbf8\uce60 \uc601\ud5a5, \uc989 \ubb34\uc5c7\uc744 \uac1c\uc120\ud558\uace0, \uac04\uc18c\ud654\ud558\uace0, \uc0c8\ub85c\uc6b4 \uac00\ub2a5\uc131\uc744 \uc5f4\uc5b4\uc8fc\ub294\uc9c0 \uc124\uba85\ud569\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c, \uc5ec\ub7ec \uad00\uc810\uc5d0\uc11c \uce21\uc815 \uac00\ub2a5\ud55c \uc601\ud5a5\uc5d0 \ucd08\uc810\uc744 \ub9de\ucdb0 \uc608\uc0c1\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uba85\ud655\ud788 \uc81c\uc2dc\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uba74 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\uc7ac\uc815\uc801 \uce21\uba74:<\/strong> \uc9c0\uc6d0 \ube44\uc6a9 \uc808\uac10, \uc804\ud658\uc728 \uc0c1\uc2b9, \uc218\uc775 \uc99d\uac00<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\uc6b4\uc601\uc801 \uce21\uba74:<\/strong> \uc218\uc791\uc5c5 \uac10\uc18c, \uc751\ub2f5 \uc18d\ub3c4 \uc99d\uac00, \uc815\ud655\ub3c4 \ud5a5\uc0c1<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\uacbd\ud5d8\uc801 \uce21\uba74:<\/strong> \uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1, \uc9c1\uc6d0 \ucc38\uc5ec\ub3c4 \uc99d\uac00, \uc774\uc9c1\ub960 \uac10\uc18c<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\uc608\ub97c \ub4e4\uc5b4 \ub2e4\uc74c\uacfc \uac19\uc774 \uc81c\uc2dc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. &#8221; AI \ucf54\ud30c\uc77c\ub7ff \uad6c\ud604\uc73c\ub85c \ud1b5\ud654 \uc2dc\uac04\uc744 10% \uc904\uc5ec \uc5f0\uac04 \uc57d 100\ub9cc \ub2ec\ub7ec\uc758 \ube44\uc6a9 \uc808\uac10 \ud6a8\uacfc\ub97c \ubcfc \uc218 \uc788\uc73c\uba70, \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \ubcf4\ub2e4 \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uadc0\uc0ac \uc0c1\ud669\uc5d0 \uac00\uc7a5 \uc801\ud569\ud558\uba70 \uc6b0\uc120\uc21c\uc704\uac00 \ub192\uc740 \ube44\uc988\ub2c8\uc2a4 \uc774\uc810\uc744 \uc120\ud0dd\ud558\uc138\uc694.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">3. \uad6c\uccb4\uc801 \uc694\uad6c\uc0ac\ud56d\uc5d0 AI \uc194\ub8e8\uc158 \ub9e4\uce6d<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">AI \uae30\ub2a5\uc744 \uae30\uc5c5\uc758 \uad6c\uccb4\uc801\uc778 \uc694\uad6c\uc0ac\ud56d \ubc0f \uace0\uac1d \uacbd\ud5d8(CX) \uc131\uc219\ub3c4\uc5d0 \ub9de\uac8c \ub9e4\ud551\ud569\ub2c8\ub2e4. \uc774\ub294 \ubaa8\ub4e0 \uc870\uc9c1\uc774 \ucd08\uae30 \ub2e8\uacc4\uc5d0\uc11c AI\uc758 \uac00\uce58\uc640 ROI\ub97c \uc785\uc99d\ud558\ub294 \ud575\uc2ec \uc804\ub7b5\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\ub97c \uc704\ud574 Genesys\ub294<\/span>6\ub2e8\uacc4\uc758 <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-levels-of-experience-orchestration\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc131\uc219\ub3c4<\/span><\/a><span style=\"font-weight: 400;\">\ub97c \ud1b5\ud574, \uc9c0\ub2a5\uc801\uc774\uace0 \uac1c\uc778\ud654\ub418\uace0 \uc5f0\uacb0\ub41c \uace0\uac1d \uc5ec\uc815\uc744 \uc81c\uacf5\ud558\ub294 \uae30\uc5c5\uc758 \uc5ed\ub7c9\uc744 \ubd84\ub958\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 AI \ud22c\uc790 \uc720\ud615\uc744 \ube44\uc988\ub2c8\uc2a4\uac00 \ucd94\uad6c\ud558\ub294 \uacb0\uacfc\uc5d0 \ub9e4\uce6d\ud558\ub294 \uae30\ubcf8 \ud2c0\uc744 \uc81c\uacf5\ud558\uba70, \uc6b4\uc601\uc758 \ud6a8\uc728\uc131\uacfc \uc0ac\ub78c \uc911\uc2ec\uc758 \uacbd\ud5d8 \uc81c\uacf5 \uc0ac\uc774\uc5d0 \uade0\ud615\uc744 \uc7a1\uc544\uc90d\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc911\uc810 \ubd84\uc57c\uc5d0\ub294 \uc218\uc791\uc5c5 \uac10\uc18c\ub97c \uc704\ud55c \uc790\ub3d9\ud654, \uc9c1\uc6d0\uc758 \ube60\ub978 \uc751\ub2f5\uc744 \ub3d5\ub294 AI \uae30\ubc18\uc758 \uc99d\uac15 \uae30\ub2a5, <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/ai-for-the-experience-economy-how-to-deliver-the-next-level-of-experience\" target=\"_blank\" rel=\"noopener\">\ubcf4\ub2e4 \uc801\uadf9\uc801\uc778 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud558\ub294 \uac1c\uc778\ud654 \ub610\ub294 \ucd5c\uc801\ud654<\/a> \ub4f1\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc801\uc808\ud55c \uc218\uc900\uc73c\ub85c AI\ub97c \uc900\ube44\ud558\uba74 \uacfc\ub3c4\ud55c \uad6c\ucd95 \ubc0f \ud22c\uc790\ub97c \ubc29\uc9c0\ud558\uace0, ROI\uc640 \uc601\ud5a5\ub825\uc5d0 \uae30\ubc18\ud55c \ub85c\ub4dc\ub9f5\uc744 \uc791\uc131\ud560 \uc218 \uc788\uc73c\uba70, \uae30\ub2a5\uc774 \ubc1c\uc804\ud568\uc5d0 \ub530\ub77c \uac00\uce58\uac00 \uae30\ud558\uae09\uc218\uc801\uc73c\ub85c \uc99d\uac00\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><strong>\ud604\uc7ac\uc758 \ube44\uc6a9, \ud22c\uc790, \ube44\uc988\ub2c8\uc2a4 \uc774\uc775 \ubd84\uc11d: <\/strong><span style=\"font-weight: 400;\">\ud604\uc7ac\uc758 \ube44\uc6a9 \uad6c\uc870\ub97c \ubd84\uc11d\ud558\uace0 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\" target=\"_blank\" rel=\"noopener\">AI \uae30\ubc18 \ubaa8\ub378<\/a>\uacfc \ube44\uad50\ud558\uba74, \ube44\uc6a9 \uc808\uac10\ubfd0\ub9cc \uc544\ub2c8\ub77c \ud22c\uc790 \uc900\ube44 \uc0c1\ud669\ub3c4 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ucd1d\ube44\uc6a9 \ud3c9\uac00\ubd80\ud130 \uc2dc\uc791\ud558\uc138\uc694. \uc5ec\uae30\uc5d0\ub294 \uad6c\ud604 \ube44\uc6a9, \uc9c0\uc18d\uc801\uc778 \ube44\uc6a9, \ud604 \uc2dc\uc2a4\ud15c \uc9c0\uc6d0\uc5d0 \ud544\uc694\ud55c \ub0b4\ubd80 \ub9ac\uc18c\uc2a4\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uac00\ub2a5\ud558\ub2e4\uba74 \uc774\ub7ec\ud55c \uae30\uc900\uc120\uc744 AI\ub85c \uc9c0\uc6d0\ub418\ub294 \ub354 \ud6a8\uc728\uc801\uc778 \ubaa8\ub378\uacfc \ube44\uad50\ud574 \ubcf4\uc138\uc694. \uc774 \ubd84\uc11d\uc73c\ub85c \uc7a0\uc7ac\uc801\uc778 \uc2e4\uc9c8\uc801 \ube44\uc6a9 \uc808\uac10\uc5d0 \ub300\ud55c \uba85\ud655\ud55c \ucd94\uc815\uce58\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub2e4\uc74c\uc73c\ub85c, AI \ud22c\uc790 \uc790\uccb4\ub97c \ud3c9\uac00\ud558\uc138\uc694. \uc81c\uc548\ub41c \ud574\uacb0\ucc45\uc758 \ube44\uc6a9\uc740 \uc5bc\ub9c8\uc778\uac00\uc694? \ud604\uc7ac\uc758 \ud234\uc774\ub098 \uc218\ub3d9 \ud504\ub85c\uc138\uc2a4\uc5d0\uc11c \uc5b4\ub5a4 \uac83\ub4e4\uc744 \ub300\uccb4\ud560 \uac83\uc778\uac00\uc694? \uadf8\ub9ac\uace0 \uc5b4\ub514\uc11c \uc911\ubcf5\ub41c \uc9c0\ucd9c\uc744 \uc904\uc774\uac70\ub098 \uc5c6\uc568\uae4c\uc694?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub9c8\uc9c0\ub9c9\uc73c\ub85c, \uce21\uc815 \uac00\ub2a5\ud55c \uc7ac\ubb34 \uc9c0\ud45c\ub97c \ud1b5\ud574 \ube44\uc988\ub2c8\uc2a4 \uc774\uc810\uc744 \ud3c9\uac00\ud558\uc138\uc694. \uc774\ub54c \ub2e4\uc74c \uc0ac\ud56d\uc5d0 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uc7a5\uae30 \uc774\uc775\uc744 \ud30c\uc545\ud558\uae30 \uc704\ud55c \uc21c\ud604\uc7ac\uac00\uce58(NPV)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\ud22c\uc790\ub97c \uc5bc\ub9c8\ub098 \ube68\ub9ac \ud68c\uc218\ud560 \uc218 \uc788\ub294\uc9c0 \ud310\ub2e8\ud558\uae30 \uc704\ud55c \ud22c\uc790 \ud68c\uc218 \uae30\uac04<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\ucd5c\uc0c1 \ubc0f \ucd5c\uc545 \uc2dc\ub098\ub9ac\uc624\ub97c \ubaa8\ub378\ub9c1\ud558\uae30 \uc704\ud55c \ubbfc\uac10\ub3c4 \ubd84\uc11d<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\uc774 \uad6c\uc870\ud654\ub41c \uc811\uadfc\ubc95\uc740 \uc774\ud574 \uad00\uacc4\uc790\ub4e4\uc774 AI \ud22c\uc790\uc5d0 \uad00\ud55c \ub370\uc774\ud130 \uae30\ubc18 \uc758\uc0ac\uacb0\uc815\uc5d0 \ud544\uc694\ud55c \uc7ac\ubb34\uc801 \uba85\ud655\uc131\uacfc \uc2e0\ub8b0\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">4. \ubbf8\ub798\uc9c0\ud5a5\uc801 \ud1b5\ud569 \uc124\uacc4 <\/span><\/h2>\n<p><span style=\"font-weight: 400;\">AI \uc194\ub8e8\uc158\uc744 \ud3c9\uac00\ud560 \ub54c\ub294 \uc989\uac01\uc801\uc778 \uae30\ub2a5\uc744 \ub118\uc5b4 \uae30\uc220\uc774 \ubcf4\ub2e4 \uad11\ubc94\uc704\ud55c \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc5d0 \uc5b4\ub5bb\uac8c \ud1b5\ud569\ub420\uc9c0 \uace0\ub824\ud569\ub2c8\ub2e4. \ub9ce\uc740 \ube44\uc6a9\uc744 \ucd08\ub798\ud558\ub294 \uc2dc\uc2a4\ud15c \uc911\ub2e8\uc744 \ud53c\ud558\uae30 \uc704\ud574 <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/cx-ecosystem\" target=\"_blank\" rel=\"noopener\">\uae30\uc874 CRM, ERP, \uc6cc\ud06c\ud3ec\uc2a4 \ud234\uacfc \uc6d0\ud65c\ud558\uac8c \uc5f0\ub3d9<\/a>\ub418\ub294 \uc194\ub8e8\uc158\uc744 \uc120\ud0dd\ud558\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc624\ud508 API \uc544\ud0a4\ud14d\ucc98\ub85c \uad6c\ucd95\ub41c \ud50c\ub7ab\ud3fc\uc744 \ucc3e\uc544\ubcf4\uc138\uc694. \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc0ac\ud56d\uc758 \ubcc0\ud654\uc5d0 \ubc1c\ub9de\ucdb0 \uc720\uc5f0\ud558\uac8c \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c AI\ub97c \uc74c\uc131, \ucc44\ud305, \uc18c\uc15c \ub4f1 \uc5ec\ub7ec \ucc44\ub110\ub85c \ud655\uc7a5\ud560 \uc218 \uc788\ub294\uc9c0\ub3c4 \ud655\uc778\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub9c8\uc9c0\ub9c9\uc73c\ub85c, \uacf5\uae09\uc5c5\uccb4\uc758 \uc804\ub7b5\uc801 \ud30c\ud2b8\ub108\uc2ed\uc744 \uac80\ud1a0\ud558\uc5ec \uc7a5\uae30\uc801\uc778 \ud611\ub825\uacfc \uc9c0\uc6d0\uc744 \uc57d\uc18d\ubc1b\uc73c\uc138\uc694. \ubbf8\ub798\uc9c0\ud5a5\uc801\uc778 \ud1b5\ud569\uc740 \uc9c0\uc18d\uc801\uc778 \uac00\uce58 \ucc3d\ucd9c\uc758 \ud575\uc2ec\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc704 \ub2e8\uacc4\ub97c \ub530\ub77c AI \ub3c4\uc785\uc758 \ud544\uc694\uc131\uc744 \uc785\uc99d\ud558\uc5ec \ud504\ub85c\uc81d\ud2b8\uc5d0 \ub300\ud55c \ub3d9\uc758\ub97c \uc5bb\uc73c\uba74 \uc2e4\ud589 \ub2e8\uacc4\ub97c \uba85\ud655\ud788 \uacc4\ud68d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">5. \ud604\uc2e4\uc801\uc778 \uc77c\uc815\ud45c\ub85c \uad6c\ud604 \ub85c\ub4dc\ub9f5 \uc791\uc131<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\uc131\uacf5\uc801\uc778 AI \ub3c4\uc785\uc740 \uba85\ud655\ud558\uace0 \uc2e4\ud589 \uac00\ub2a5\ud55c \ub85c\ub4dc\ub9f5\uc5d0\uc11c \uc2dc\uc791\ub429\ub2c8\ub2e4. \uc6b0\uc120\uc21c\uc704\ub97c \uc815\ud558\ub294 \uac83\uc73c\ub85c \uc2dc\uc791\ud558\uc138\uc694. \ubb34\uc5c7\uc774 \uba3c\uc800 \uc2dc\ud589\ub418\uc5b4\uc57c \ud558\uba70, \uc774\uc720\ub294 \ubb34\uc5c7\uc778\uac00\uc694? <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \uc131\uacfc \uc2e4\ud604\uc5d0 \uc601\ud5a5\uc744 \uc904 \uc218 \uc788\ub294 AI \uc194\ub8e8\uc158 \ub0b4 \ubaa8\ub4e0 \uc885\uc18d\uc131\uc744 \uace0\ub824\ud569\ub2c8\ub2e4. \uadf8 \ub2e4\uc74c\uc5d0\ub294 \ud504\ub85c\uc81d\ud2b8\ub97c \uba85\ud655\ud55c \uc774\uc815\ud45c\uac00 \uc788\ub294 \uc5ec\ub7ec \ub2e8\uacc4\ub85c \ub098\ub204\uc5b4 \uc9c4\ud589\ud569\ub2c8\ub2e4. \ud1b5\ud569 \uc791\uc5c5, \uc0ac\uc6a9\uc790 \uad50\uc721 \ub4f1 \ub2e4\uc18c \uae34 \uc2dc\uac04\uc774 \uc694\uad6c\ub418\ub294 \ud65c\ub3d9\ub3c4 \ubc18\ub4dc\uc2dc \uace0\ub824\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc7a0\uc7ac\uc801 \uc704\ud5d8\uc5d0\ub3c4 \ub300\ube44\ud558\uc138\uc694. \ub370\uc774\ud130 \ud488\uc9c8, \ubcc0\ud654\uc5d0 \ub300\ud55c \uc800\ud56d, \uc0ac\uc6a9\uc790 \ucc44\ud0dd\uc740 \uc870\uae30\uc5d0 \ud574\uacb0\ud558\uc9c0 \uc54a\uc73c\uba74 \uac00\uce58 \uc2e4\ud604\uc744 \ub2a6\ucd9c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc801\uc808\ud55c \uc778\uc7ac\ub97c \ucc38\uc5ec\uc2dc\ud0a4\ub294 \uac83 \ub610\ud55c \uc911\uc694\ud569\ub2c8\ub2e4. \uac00\uc7a5 \ud070 \uacfc\uc81c\ub294 \uae30\uc220\uc774 \uc544\ub2c8\ub77c \ub9ac\uc18c\uc2a4 \uac00\uc6a9\uc131\uc778 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc8fc\uc694 \ubd84\uc57c\uc758 \uc804\ubb38\uac00\ub4e4\uc740 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc744 \uc704\ud55c \ud65c\ub3d9\uacfc \uc77c\uc0c1 \uc5c5\ubb34 \uc0ac\uc774\uc5d0\uc11c \uace4\ub780\uc744 \uacaa\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uc798 \uad6c\uccb4\ud654\ub41c \ub85c\ub4dc\ub9f5\uc740 \uc55e\uc73c\ub85c\uc758 \uc791\uc5c5\uc744 \ud55c\ub208\uc5d0 \ud30c\uc545\ud560 \ubfd0 \uc544\ub2c8\ub77c, \uc131\uacf5\uc801\uc778 \uc644\uc218\uc5d0 \ud544\uc694\ud55c \uc801\uc808\ud55c \uc9c0\uc6d0\uc744 \ud655\ubcf4\ud558\ub294 \ub370\ub3c4 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><strong>\uc774\ud574 \uad00\uacc4\uc790 \uc758\uacac \uc218\uc9d1:<\/strong> <span style=\"font-weight: 400; font-size: 16px;\">AI \uc774\ub2c8\uc154\ud2f0\ube0c\ub294 \ucc98\uc74c\ubd80\ud130 \uad00\ub828 \ub2f4\ub2f9\uc790\ub4e4\uc774 \ucc38\uc5ec\ud558\uace0 \uadf8\ub4e4\uc758 \uc758\uacac\uc774 \ud568\uaed8\ud560 \ub54c \uc131\uacf5\ud569\ub2c8\ub2e4. \ud504\ub85c\uc138\uc2a4 \ucd08\uae30\uc5d0 \ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac\uc790, IT \ud300, \uace0\uac1d \uacbd\ud5d8 \ub9ac\ub354\uc640 \ud611\ub825\ud558\uc5ec \uc694\uad6c\uc0ac\ud56d\uc744 \ud30c\uc545\ud558\uace0 \uc6b0\uc120\uc21c\uc704\ub97c \uc870\uc728\ud558\uc138\uc694. \uacb0\uc815\uc774 \uc5b4\ub5bb\uac8c \uc774\ub8e8\uc5b4\uc9c0\ub294\uc9c0, \uc5b4\ub5a4 \uae30\uc900\uc774 \uac00\uc7a5 \uc911\uc694\ud55c\uc9c0\ub97c \ubaa8\ub450\uac00 \uc774\ud574\ud558\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc0c1\ub2f4\uc0ac\uc758 \ud53c\ub4dc\ubc31\uc744 \uacbd\uccad\ud558\ub294 \uc77c \ub610\ud55c \ud544\uc218\uc785\ub2c8\ub2e4. \uadf8\ub4e4\uc758 \ud604\uc7a5 \uc778\uc0ac\uc774\ud2b8\ub294 \ub370\uc774\ud130\ub9cc\uc73c\ub85c\ub294 \uc54c \uc218 \uc5c6\ub294 \uae30\ud68c\ub97c \ub9cc\ub4e4\uae30\ub3c4 \ud569\ub2c8\ub2e4. AI\ub97c \uc131\uacf5\uc801\uc73c\ub85c \ub3c4\uc785 \ubc0f \ud65c\uc6a9\ud558\ub294 \uae30\uc5c5\uc740 \ub2e8\uc21c\ud788 AI\uc758 \uae30\ub2a5\ub9cc \ucad3\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \uce21\uc815 \uac00\ub2a5\ud55c \uace0\uac1d \uc911\uc2ec\uc758 \uac1c\uc120\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \uc9d1\uc911\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\ucd94\uc0c1\uc801\uc778 \ud601\uc2e0\uc744 \uc2e4\uc9c8\uc801\uc778 \uc131\uacfc\ub85c \uc804\ud658<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\uc9c0\uae08\uae4c\uc9c0 \uc5b8\uae09\ud55c \uc774 \ubaa8\ub4e0 \uac83\ub4e4\uc740 \uc2e4\uc81c\ub85c \uae30\uc5c5\uc758 AI \ub3c4\uc785 \uc5ec\uc815\uc5d0\uc11c \ubc1c\uacac\ub418\ub294 \uc911\uc694\ud55c \uc778\uc0ac\uc774\ud2b8\uc785\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774\ub4e4\uc740 \uc870\uc728\uc774 \ud544\uc694\ud55c \uc911\uc694 \uc694\uc18c\ub4e4\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys \uac00\uce58 \uce94\ubc84\uc2a4(Value Canvas)\ub294 \uc870\uc9c1\uc774 CX \uc194\ub8e8\uc158\uc758 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \uba85\ud655\ud788 \uc815\uc758\ud558\uace0 \uc804\ub2ec\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294 \uc804\ub7b5\uc801 \ud504\ub808\uc784\uc6cc\ud06c\uc785\ub2c8\ub2e4. \uac00\uce58 \uce94\ubc84\uc2a4\ub294 AI \uae30\ubc18 \ucee8\ud0dd\uc13c\ud130 \ubc0f \uc634\ub2c8\ucc44\ub110 \ud50c\ub7ab\ud3fc\uacfc \uac19\uc740 \uae30\uc220 \uc81c\uacf5\uc744 \uac01 \uace0\uac1d\uc758 \uad6c\uccb4\uc801\uc778 \ubaa9\ud45c\uc640 \ubb38\uc81c\uc5d0 \ub9de\ucdb0 \uc870\uc815\ud558\uae30 \uc704\ud55c \uad11\ubc94\uc704\ud55c \ubc29\ubc95\ub860 \uc911 \ud558\ub098\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774 \ud611\ub825 \ud234\uc740 \uc774\ud574 \uad00\uacc4\uc790\ub4e4\uc774 \uac00\uc7a5 \uc911\uc694\ud558\uac8c \uc5ec\uae30\ub294 \uba85\ud655\ud55c \uacb0\uacfc, \uc2e4\uc81c\uc801\uc778 \uc601\ud5a5, \uce21\uc815 \uac00\ub2a5\ud55c \uc131\uacf5 \uacbd\ub85c\uc5d0 \ub300\ud55c \uc758\uacac\uc744 \uc870\uc728\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \uae30\uc220\uc5d0 \ubc14\ub85c \ub6f0\uc5b4\ub4dc\ub294 \ub300\uc2e0, \uace0\uac1d\uc758 \ubb38\uc81c\uc5d0\uc11c \ucd9c\ubc1c\ud574 \uc6b0\uc120\uc21c\uc704\uac00 \uc815\ud574\uc9c4 \uc804\ub7b5\uc801 \ud574\uacb0\ucc45\uc73c\ub85c \ud300\uc744 \uc548\ub0b4\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uba3c\uc800, \uae34 \ub300\uae30 \uc2dc\uac04, \uae34 \ucc98\ub9ac \uc2dc\uac04, \ub0ae\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \uac19\uc740 \uc77c\ubc18\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ubb38\uc81c\ub97c \ud30c\uc545\ud558\uace0, \uadfc\ubcf8 \uc6d0\uc778\uc744 \ucc3e\uc544\ub0c5\ub2c8\ub2e4 \uc774\ub97c \ud1b5\ud574 AI \uc790\ub3d9\ud654, \uc99d\uac15, \ubd84\uc11d \ub4f1 \uc5b4\ub5a4 \uae30\ub2a5\uc774 \ubb38\uc81c \ud574\uacb0\uc5d0 \uac00\uc7a5 \ud6a8\uacfc\uc801\uc778\uc9c0 \uc815\ud655\ud788 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys \uac00\uce58 \uce94\ubc84\uc2a4\ub294 \uc601\ud5a5 \ubd84\uc11d\ub3c4 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ud300\uc740 ROI \ubaa8\ub378\ub9c1, \ube44\uc6a9 \uc808\uac10, \ud6a8\uc728\uc131 \ud5a5\uc0c1\uc5d0 \uad00\ud55c \uc9c0\uce68\uc744 \ud1b5\ud574 \uc5b4\ub5a4 \uc0ac\uc6a9 \uc0ac\ub840\uac00 \uac00\uc7a5 \ud070 \uac00\uce58\ub97c \uc81c\uacf5\ud560\uc9c0 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubca4\uce58\ub9c8\ud06c\ub97c \uc0ac\uc6a9\ud558\ub4e0 \ud611\uc5c5\uc744 \ud1b5\ud574 \uc815\ub7c9\ud654\ub41c \ube44\uc988\ub2c8\uc2a4 \uc0ac\ub840\ub97c \uad6c\ucd95\ud558\ub4e0, \uac00\uce58 \uce94\ubc84\uc2a4\ub294 AI \uae30\uc220\uc774 \uac00\uc9c4 \uac00\ub2a5\uc131\uc744 \uc2e4\uc81c \ud22c\uc790\ud560 \ub9cc\ud55c \uac00\uce58\uac00 \uc788\ub294 \uadfc\uac70\ub85c \ubc14\uafd4\uc90d\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ubb34\uc5c7\ubcf4\ub2e4\ub3c4, \uac00\uce58 \uce94\ubc84\uc2a4\ub294 \ub77c\uc774\ud504\uc0ac\uc774\ud074 \uacc4\ud68d\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ubc1c\uacac\ubd80\ud130 \uc2e4\ud589\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0, \ud575\uc2ec \uacb0\uc815, \ubaa9\ud45c, \ub2e8\uacc4\ub97c \uc81c\uc2dc\ud558\uc5ec \ub2e8\uae30\uc801\uc778 \uc131\uacfc\ub9cc\uc774 \uc544\ub2cc, \uc7a5\uae30\uc801\uc778 \uac00\uce58 \uc2e4\ud604\uc744 \uc7a5\ub824\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub610\ud55c \uac00\uce58 \uc0ac\uc2ac \uc0ac\uace0\ub97c \ucd09\uc9c4\ud569\ub2c8\ub2e4. AI \uc5ed\ub7c9\uacfc \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uc5f0\uacb0\ud558\uace0, <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-definitive-list-of-29-call-center-metrics-and-kpis\" target=\"_blank\" rel=\"noopener\">KPI<\/a> \ubc0f ROI \ucd94\uc815\uce58\ub97c \uacc4\uce35\ud654\ud568\uc73c\ub85c\uc368, \uc774\ud574 \uad00\uacc4\uc790\ub4e4\uc740 \uc6b4\uc601 \uc774\ub2c8\uc154\ud2f0\ube0c\uac00 \uc218\uc775 \uc131\uc7a5, \ucda9\uc131\ub3c4 \ud5a5\uc0c1\uacfc \uac19\uc740 \uc804\ub7b5\uc801 \ubaa9\ud45c\ub97c \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud558\ub294\uc9c0 \uc815\ud655\ud788 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub9c8\uc9c0\ub9c9\uc73c\ub85c, \uac00\uce58 \uce94\ubc84\uc2a4\ub294 \uc774\ud574 \uad00\uacc4\uc790 \uac04\uc758 \uc870\uc728\uc744 \ud1b5\ud574 \uae30\uc220 \ubc0f \ube44\uc988\ub2c8\uc2a4 \ud300\uc774 \ud1b5\uc77c\ub41c \uc2a4\ud1a0\ub9ac\ub97c \uc804\ub2ec\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0ac\uc6a9\uc790\ub294 &#8220;\ubb34\uc5c7\uc744?&#8221;, &#8220;\uc65c?&#8221;, &#8220;\uc5b4\ub5bb\uac8c?&#8221;\uc5d0 \ub300\ud55c \ub2f5\uc744 \uba85\ud655\ud558\uace0, \uc2e4\ud589 \uac00\ub2a5\ud558\uba70, \uacb0\uacfc\uc5d0 \uae30\ubc18\ud55c \ud615\uc2dd\uc73c\ub85c \uc694\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\uc778\uc0ac\uc774\ud2b8\uc5d0\uc11c \uc2e4\ud589\uae4c\uc9c0, AI ROI\uc5d0 \uc9d1\uc911\ud558\uc138\uc694<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Genesys \uac00\uce58 \uce94\ubc84\uc2a4\ub294 \ubcf5\uc7a1\ud558\uac8c \ub290\uaef4\uc9c8 \uc218 \uc788\ub294 AI \ud22c\uc790 \ub17c\uc758\uc5d0 \uba85\ud655\uc131\uacfc \uc77c\uad00\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. Genesys\uc5d0\uc11c\ub294 \uc774\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d\uc758 \uacfc\uc81c\uc640 \uc194\ub8e8\uc158\uc744 \ub9e4\ud551\ud558\uace0, \uacbd\uc601\uc9c4\uc774 \uc5b4\ub514\uc11c \uc5b4\ub5bb\uac8c \uac00\uce58\ub97c \ucc3d\ucd9c\ud560\uc9c0 \uc774\ud574\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uac00\uce58 \uce94\ubc84\uc2a4\ub294 \uae30\uc5c5\uc758 \ub514\uc9c0\ud138 \uc131\uc219\ub3c4\uc640 \uc900\ube44 \uc218\uc900\uc5d0 \ub9de\ucdb0 \uc870\uc815\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4. \ud300\uc740 \uae30\uc220 \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc774\ud574 \uad00\uacc4\uc790 \ubaa8\ub450\uac00 \uacf5\uac10\ud560 \uc218 \uc788\ub3c4\ub85d \uac00\uce58 \uc2a4\ud1a0\ub9ac\ub97c \ub9de\ucda4\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc2e4\uc81c \ubca4\uce58\ub9c8\ud06c\ub97c \uae30\ubc18\uc73c\ub85c \uc815\ubcf4\uc5d0 \uae30\ubc18\ud55c \uc790\uc2e0\uac10 \uc788\ub294 \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys \uac00\uce58 \uce94\ubc84\uc2a4\ub97c \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc744 \uc704\ud55c \uccad\uc0ac\uc9c4\uc774\ub77c\uace0 \uc0dd\uac01\ud558\uc138\uc694. \ubaa8\ub4e0 AI \ud22c\uc790\uac00 \uc758\ubbf8 \uc788\uace0 \uce21\uc815 \uac00\ub2a5\ud55c \uacb0\uacfc\uc640 \uc5f0\uacb0\ub418\ub3c4\ub85d \ud558\uace0, \uc5ed\ub7c9\uc774 \ubc1c\uc804\ud568\uc5d0 \ub530\ub77c \uadf8 \ud6a8\uacfc\ub3c4 \ub354\uc6b1 \uac15\ub825\ud574\uc9d1\ub2c8\ub2e4.<\/span><\/p>\n<p>\uc804 \uc138\uacc4 \uae30\uc5c5\ub4e4\uc774 <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/why-companies-choose-genesys-cloud-for-ai-and-automation?ost_tool=blog&amp;ost_campaign=0-0-0-0-0-0-0-blog\" target=\"_blank\" rel=\"noopener\">AI \ubc0f \uc790\ub3d9\ud654\ub97c \uc704\ud574 Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc744 \uc120\ud0dd<\/a>\ud558\ub294 \ub370\ub294 \uc774\uc720\uac00 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud AI\uac00 \uadc0\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4 \uc804\ub7b5\uc5d0 \uc5b4\ub5bb\uac8c \ubd80\ud569\ud558\ub294\uc9c0 <a href=\"https:\/\/www.genesys.com\/ko-kr\/contact-us\" target=\"_blank\" rel=\"noopener\">\uc804\ubb38\uac00\uc5d0\uac8c \uc5f0\ub77d<\/a>\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\uc778\uacf5\uc9c0\ub2a5(AI) \ub3c4\uc785\uc744 \uc704\ud55c \uc124\ub4dd\ub825 \uc788\ub294 \ube44\uc988\ub2c8\uc2a4 \uc0ac\ub840\ub97c \uad6c\ucd95\ud558\ub294 \uc77c\uc740 \uc804\ub7b5, \uc2a4\ud1a0\ub9ac\ud154\ub9c1, \uccb4\uacc4\uc801\uc778 \uc7ac\ubb34 \ubaa8\ub378\ub9c1\uc744 \ubaa8\ub450 \ud1b5\ud569\ud558\ub294 \uc791\uc5c5\uc785\ub2c8\ub2e4. \uae30\uc220 \ud300\uc740 AI\ub85c \ubb34\uc5c7\uc774 \uac00\ub2a5\ud55c\uc9c0\uc5d0 \uc9d1\uc911\ud558\uaca0\uc9c0\ub9cc, \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\ub294 AI\uac00 \uc65c \uc911\uc694\ud55c\uc9c0, \uadf8\ub9ac\uace0 \ub204\uad6c\uc5d0\uac8c \uc911\uc694\ud55c\uc9c0 \uaf3c\uaf3c\ud788 \uc0b4\ud3b4\ubd10\uc57c \ud569\ub2c8\ub2e4. AI \ud504\ub85c\uc81d\ud2b8\ub97c \uc2b9\uc778\ubc1b\uae30 \uc704\ud574\uc11c\ub294 AI\uc758 \uc7a0\uc7ac\ub825\uc744 \uc815\ub7c9\ud654\ub41c \uc2e4\uc81c \uc131\uacfc\ub85c \uc804\ud658\ud558\uc5ec \ubcf4\uc5ec\uc918\uc57c \ud569\ub2c8\ub2e4. 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