{"id":611679,"date":"2025-12-03T06:54:49","date_gmt":"2025-12-03T14:54:49","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/why-ai-is-a-non-negotiable-for-cx-leaders-in-2026"},"modified":"2026-06-22T05:10:33","modified_gmt":"2026-06-22T12:10:33","slug":"why-ai-is-a-non-negotiable-for-cx-leaders-in-2026","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/why-ai-is-a-non-negotiable-for-cx-leaders-in-2026","title":{"rendered":"2026\ub144 AI\uac00 CX \ub9ac\ub354\uc5d0\uac8c \ud544\uc218\uc778 \uc774\uc720"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]2026\ub144, \uace0\uac1d \uacbd\ud5d8\uc740 \uc81c\ud488, \uac00\uaca9, \ud3b8\uc758\uc131\ubcf4\ub2e4 \uc911\uc694\ud55c \ube0c\ub79c\ub4dc \uc131\uacf5\uc758 \ud575\uc2ec \uc694\uc18c\uac00 \ub420 \uac83\uc785\ub2c8\ub2e4. \uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300\uc5d0\uc11c\ub294 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc774 \uace0\uac1d \ucda9\uc131\ub3c4\uc640 \ud3c9\uc0dd \uac00\uce58\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce69\ub2c8\ub2e4. \uace0\uac1d\uc740 \ub354 \uc774\uc0c1 \uadc0\uc0ac\uc758 \uc9c1\uc811\uc801\uc778 \uacbd\uc7c1\uc0ac\uc640 \ube44\uad50\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc790\uc2e0\uc774 \uc774\uc804\uc5d0 \uacaa\uc5c8\ub358 \ucd5c\uace0\uc758 \uacbd\ud5d8\uacfc \ube44\uad50\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub7ec\ud55c \uae30\ub300\ub97c \ub300\uaddc\ubaa8\ub85c \ucda9\uc871\ud558\ub824\uba74 \uc0c8\ub85c\uc6b4 \ud615\ud0dc\uc758 \uc9c0\ub2a5, \uc989 \uc778\uacf5\uc9c0\ub2a5(AI)\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. CX \ub9ac\ub354\uc5d0\uac8c AI\ub294 \ub354 \uc774\uc0c1 \uc804\ub7b5 \uac15\ud654\ub97c \uc704\ud55c \uc120\ud0dd \uc218\ub2e8\uc774 \uc544\ub2d9\ub2c8\ub2e4<\/a>. \uace0\uac1d\uc774 \uc694\uad6c\ud558\uace0 \uc9c1\uc6d0\ub4e4\uc774 \uc81c\uacf5\ud574\uc57c \ud558\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ud544\uc218 \uae30\ubc18\uc785\ub2c8\ub2e4.<\/span><\/p>\n

\ucd5c\uadfc 2026\ub144 \uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c AI\uac00 \ud544\uc218\uc778 \uc774\uc720\uc640 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc5d0 AI\ub97c \ub354 \ub9ce\uc774 \ub3c4\uc785\ud558\uae30 \uc704\ud55c \uc870\uc5b8\uc744 \uc5bb\uae30 \uc704\ud574 Genesys \uace0\uac1d\uc5d0\uac8c \uc5ec\ub7ec \uc9c8\ubb38\uc744 \ud588\uc2b5\ub2c8\ub2e4. \uc774\ub4e4\uc758 \ub2f5\ubcc0\uc740 \uacbd\ud5d8 \uc804\ubc18\uc5d0 \uae30\uc220\uc744 \ud1b5\ud569\ud574\uc57c \ud558\ub294 \uc774\uc720\ub97c \uc798 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\ub192\uc544\uc9c4 \uace0\uac1d \uae30\ub300 = \ub192\uc544\uc9c4 \uae30\uc5c5 \ub9ac\uc2a4\ud06c<\/span><\/h2>\n

\uace0\uac1d\uc740 \ube0c\ub79c\ub4dc\uc758 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc774 \uac1c\uc778\ud654\ub418\uace0 \uc608\uce21 \uac00\ub2a5\ud558\uba70 \uc218\uc6d4\ud558\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4. \uc790\uc2e0\uc774 \uc774\uc6a9\ud558\ub294 \ucc44\ub110\uacfc \uc2dc\uac04\uc5d0 \uad00\uacc4\uc5c6\uc774 \ube0c\ub79c\ub4dc\uac00 \uc5b8\uc81c\ub4e0 \uc751\ub300\ud574\uc8fc\uae30\ub97c \ubc14\ub77c\uba70, \uac19\uc740 \ub9d0\uc744 \ubc18\ubcf5\ud558\uc9c0 \uc54a\ub3c4\ub85d \uadf8\ub3d9\uc548\uc758 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc744 \ud30c\uc545\ud558\uace0 \uc788\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n

Communication Cellular SA\uc758 Genesys \uc218\uc11d \uac1c\ubc1c\uc790 Evelio Andres Lopez Rojas\ub294 \uc774\ub807\uac8c \ub9d0\ud569\ub2c8\ub2e4. \u00a0“\uace0\uac1d\uc740 \ube60\ub978 \uc751\ub2f5, \uac1c\uc778\ud654, \ub2e4\uc591\ud55c \ucc44\ub110(\uc74c\uc131 \ucc44\ud305, \ubaa8\ubc14\uc77c, \uc18c\uc15c \ubbf8\ub514\uc5b4<\/a>)\uc744 \uae30\ub300\ud558\uba70, \ud68c\uc0ac\uac00 \uc790\uc2e0\uc774 \ub204\uad6c\uc774\uace0 \ubb34\uc5c7\uc774 \ud544\uc694\ud55c\uc9c0 ‘\uc54c\uc544\uc8fc\uae30’\ub97c \uae30\ub300\ud569\ub2c8\ub2e4. AI\ub294 \uc2e4\uc2dc\uac04 \ubd84\uc11d, \ub3d9\uc801 \uc801\uc751, 24\uc2dc\uac04 \uc5f0\uc911\ubb34\ud734 \ub300\uc751\uc744 \ud1b5\ud574 \uc774\ub7ec\ud55c \uae30\ub300\ub97c \ucda9\uc871\uc2dc\ucf1c \uc8fc\uc8e0.”<\/span><\/p>\n

\uc778\uac04\uc758 \ub178\ub825\ub9cc\uc73c\ub85c\ub294 \uc694\uad6c\ub418\ub294 \uc18d\ub3c4\uc640 \uaddc\ubaa8\uc5d0 \ub9de\ucdb0 \uae30\ub300\ub97c \ucda9\uc871\uc2dc\ud0ac \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. AI\ub294 \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0, \ud544\uc694\ub97c \uc608\uce21\ud558\uba70, \uc2e4\uc2dc\uac04\uc73c\ub85c \ub300\uc751\ud560 \uc218 \uc788\ub294 \ub9e5\ub77d\uc801 \uc9c0\ub2a5\uacfc \uc801\uc751\ub825\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. <\/span><\/p>\n

AI\ub294 \ud6a8\uc728\uc131\uacfc \uacf5\uac10<\/a>\uc758 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370\ub3c4 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \ub610\ud55c \uc218\ub3d9\uc801\uc778 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5d0\uc11c \ubcf4\ub2e4 \uc801\uadf9\uc801\uc778 \ucc38\uc5ec\uc640 \uc18c\ud1b5\uc73c\ub85c \uc804\ud658\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4.<\/span><\/p>\n

Evelio Andres Lopez Rojas\ub294 “\uace0\uac1d \uacbd\ud5d8\uc5d0 AI\ub97c \ud65c\uc6a9\ud558\uc9c0 \ubabb\ud558\ub294 \uae30\uc5c5\uc740 \uacbd\uc7c1\ub825\uc5d0\uc11c \ub4a4\ucc98\uc9c8 \uac83”\uc774\ub77c\uace0 \uac15\uc870\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\uc5ec\uc815\uc758 \uc2dc\uc791\ubd80\ud130 \ub05d\uae4c\uc9c0 \uc870\uc728<\/span><\/h2>\n

CX\ub294 \ub2e8\uc21c\ud55c \uae30\ubcf8 \uc5c5\ubb34\ub9cc\uc744 \ucc98\ub9ac\ud558\ub294 \ucc57\ubd07\uc744 \ub118\uc5b4 \ube60\ub974\uac8c \uc9c4\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2f1 AI, \uc989 \uc815\uc758\ub41c \ubaa9\ud45c\ub97c \ud5a5\ud574 \ucd94\ub860\ud558\uace0 \uacc4\ud68d\ud558\uba70 \ud589\ub3d9\ud560 \uc218 \uc788\ub294 \uc9c0\ub2a5\ud615 \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc804\ud658\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc2a4\ud06c\ub9bd\ud2b8\ub97c \ub530\ub974\uae30\ubcf4\ub2e4\ub294 \ub9e5\ub77d\uacfc \uacfc\uac70 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574 \ucd5c\uc120\uc758 \ub2e4\uc74c \ub2e8\uacc4\ub97c \uacb0\uc815\ud558\uace0, \uc778\uac04\uacfc \ud611\ub825\ud558\uba70, \uc0c8\ub85c\uc6b4 \uc815\ubcf4\uc5d0 \uc801\uc751\ud558\uace0, \ub2e4\ub2e8\uacc4 \uc791\uc5c5\uc744 \uc790\uc728\uc801\uc73c\ub85c \uc644\uc218\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc740 \ub354 \ube60\ub974\uace0, \uc790\uc5f0\uc2a4\ub7fd\uace0, \uacb0\uacfc \uc911\uc2ec\uc801\uc778 \uc0c1\ud638\uc791\uc6a9\uc744 \uacbd\ud5d8\ud558\uac8c \ub429\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \uc218\uc791\uc5c5\uc774 \uc904\uc5b4\ub4e4\uace0 \ub354 \ud48d\ubd80\ud55c \ub9e5\ub77d\uc744 \uc81c\uacf5\ubc1b\uac8c \ub418\ubbc0\ub85c \uacf5\uac10\uacfc \ud310\ub2e8\uc774 \ud544\uc694\ud55c \uc911\uc694\ud55c \uc21c\uac04\uc5d0 \uc9d1\uc911\ud558\uac8c \ub429\ub2c8\ub2e4. AI \uc131\uc219\ub3c4\uac00 \ub192\uc544\uc9d0\uc5d0 \ub530\ub77c, \uc870\uc9c1\uc740 \uc791\uc5c5 \uc790\ub3d9\ud654\uc5d0\uc11c \uacb0\uacfc \uc911\uc2ec\uc758 \uc870\uc815\uc73c\ub85c \uc804\ud658\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \uc131\uacf5\uc740 \uc751\ub2f5 \uc18d\ub3c4\uac00 \uc544\ub2cc, \uc778\uac04\uacfc \uae30\uacc4\uac00 \uc5bc\ub9c8\ub098 \ud6a8\uacfc\uc801\uc73c\ub85c \ud611\uc5c5\ud558\uc5ec \uc62c\ubc14\ub978 \uacb0\uacfc\ub97c \ub3c4\ucd9c\ud558\ub294\uc9c0\ub85c \uce21\uc815\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub7ec\ud55c \uc778\uac04\uacfc AI\uc758 \ud30c\ud2b8\ub108\uc2ed<\/a>\uc740 \ud604\ub300\uc801\uc778 \uacbd\ud5d8\uc744 \uc9c0\ub2a5\uc801\uc774\uba74\uc11c\ub3c4 \uc778\uac04\uc801\uc778 \uacbd\ud5d8\uc73c\ub85c \ub9cc\ub4dc\ub294 \ud575\uc2ec \uc694\uc18c\uc785\ub2c8\ub2e4. AI\ub294 \ud328\ud134, \uac10\uc815, \ub2e4\uc74c \ub2e8\uacc4 \ucd94\ucc9c\uc744 \ub300\uaddc\ubaa8\ub85c \uc81c\uc2dc\ud558\uace0, \uc778\uac04\uc740 \uc2e0\ub8b0\ub97c \uc313\ub294 \ucc3d\uc758\uc131, \uc548\ub3c4\uac10, \uac10\uc815\uc801 \uc774\ud574\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uac83\uc774 \uacb0\ud569\ub418\uba74 \ub354 \uc758\ubbf8 \uc788\ub294 \uc0c1\ud638\uc791\uc6a9\uc774 \uac00\ub2a5\ud574\uc9c0\uace0 \uc9c1\uc6d0\ub4e4\uc758 \uc778\uc9c0 \ubd80\ub2f4\uc774 \uc904\uc5b4\ub4ed\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

“AI\ub294 \ube60\ub974\uac8c \ub2ec\ub9ac\ub294 \uae30\ucc28\uc640 \uac19\uc2b5\ub2c8\ub2e4. \uc870\uc9c1\uc740 \uae30\ucc28\uc5d0 \ud0d1\uc2b9\ud560\uc9c0, \uc544\ub2c8\uba74 \uc9c0\ub098\uac00\ub294 \uac83\uc744 \uc9c0\ucf1c\ubcfc\uc9c0 \uc120\ud0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ube44\uc804\uacfc \ubaa9\uc801\uc744 \uac00\uc9c0\uace0 \ucd9c\ubc1c\ud558\ub294 \uc870\uc9c1\uc740 \uc0ac\ub78c\ub4e4\uacfc \uc18c\ud1b5\ud558\ub294 \ubc29\uc2dd\uc744 \uc0c8\ub86d\uac8c \uc815\uc758\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.”\ub77c\uace0 Emtelco<\/a>\uc758 CEO Juan David Adarve\ub294 \ub9d0\ud569\ub2c8\ub2e4. “AI\ub294 \ud544\uc694\ub97c \uc608\uce21\ud558\uace0, \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uba70, \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uc0c1\ud638\uc791\uc6a9\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc9c4\uc815\ud55c \ud798\uc740 AI\uac00 \uc6b0\ub9ac\ub97c \uc778\uac04\ub2f5\uac8c \ub9cc\ub4dc\ub294 \uacf5\uac10, \ucc3d\uc758\uc131, \uac10\uc815 \uc774\ud574 \ub2a5\ub825\uc744 \uc774\ub044\ub294 \uc548\ub0b4\uc790\ub85c\uc11c \uc5ed\ud560\uc744 \uc218\ud589\ud560 \ub54c \ub4dc\ub7ec\ub0a9\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 AI\uac00 \uc5ec\uc815\uc744 \uac00\uc18d\ud654\ud55c\ub2e4\uace0 \ubbff\uc9c0\ub9cc, \uadf8 \uae30\ucc28\uac00 \uc5b4\ub514\ub85c \ud5a5\ud560\uc9c0 \uacb0\uc815\ud558\uace0 \ubaa8\ub4e0 \uc5ec\uc815\uc744 \uba4b\uc9c4 \uacbd\ud5d8\uc73c\ub85c \ubc14\uafb8\ub294 \uac83\uc740 \uacb0\uad6d \uc0ac\ub78c\uc785\ub2c8\ub2e4.\u201d<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

2026\ub144\uc774 \uc804\ud658\uc810\uc778 \uc774\uc720<\/span><\/h2>\n

\ub9ce\uc740 CX \ub9ac\ub354\ub4e4\uc740 \uadf8\ub3d9\uc548, AI\ub97c \uc2dc\ubc94 \uc0ac\uc5c5\uc774\ub098 \ubbf8\ub798 \uc774\ub2c8\uc154\ud2f0\ube0c\ub85c \uc5ec\uaca8\uc654\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc2dc\uc7a5\uc740 \ubcc0\ud588\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uae30\ub300, \uacbd\uc7c1 \uc555\ub825, AI \uae30\uc220\uc758 \ubc1c\uc804\uc774 \ud55c\ub370 \ubaa8\uc774\uba70 \uac15\ub825\ud55c \ud750\ub984\uc744 \ud615\uc131\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub354 \uc774\uc0c1 \ud53c\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. AI \ub3c4\uc785\uc744 1\ub144 \ub4a4\ub85c \ubbf8\ub8e8\uba74 \ud68c\ubcf5\ud558\uae30 \uc5b4\ub824\uc6b4 \uc190\uc2e4<\/a>\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

“AI \uc2dc\uc2a4\ud15c\uc740 \uc5b4\ub5a4 \ud559\uc2b5 \ubd80\uc11c\ubcf4\ub2e4\ub3c4 \ube60\ub974\uac8c \ud559\uc2b5\ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \ubb38\uc758, \ubaa8\ub4e0 \ud1b5\ud654, \uc2ec\uc9c0\uc5b4 \ud1b5\ud654 \uc911 \uace0\uac1d\uc758 \uce68\ubb35\uae4c\uc9c0\ub3c4 \ud559\uc2b5\ud558\uace0 \uc801\uc751\ud558\ub294 CX \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc744 \uad6c\ucd95\ud55c \ube0c\ub79c\ub4dc\uac00 \uc2b9\uc790\uac00 \ub420 \uac83\uc785\ub2c8\ub2e4.”\ub77c\uace0 Aterian<\/a>\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \uc774\uc0ac Lorena Lovric\uc774 \ub9d0\ud569\ub2c8\ub2e4. “\uacbd\uc7c1\uc0ac\uc758 \ubd07\uc774 \ub9e4\uc77c \ub9e4\uc77c \uc9c4\ud654\ud558\ub294 \ub3d9\uc548, \uc6b0\ub9ac \uc870\uc9c1\uc758 \ud504\ub85c\uc138\uc2a4\uac00 \ubd84\uae30 \ub2e8\uc704\ub85c \uc9c4\ud654\ud55c\ub2e4\uba74 \uc774\ubbf8 \uacbd\uc7c1\uc5d0\uc11c \uc9c4 \uac83\uc785\ub2c8\ub2e4. 2026\ub144\uc5d0\ub294 ‘AI\ub97c \uc0ac\uc6a9\ud574\uc57c \ud558\ub294\uac00?’\ub77c\ub294 \uc9c8\ubb38\uc740 \uc758\ubbf8\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \ud544\uc694\ud55c \uc9c8\ubb38\uc740 ‘AI\uac00 \uc5bc\ub9c8\ub098 \uc778\uac04\uc801\uc73c\ub85c \ub290\uaef4\uc9c0\ub3c4\ub85d \ud560 \uc218 \uc788\uc744\uae4c? \uadf8\ub9ac\uace0 \uc778\uac04\uc774 \uc5bc\ub9c8\ub098 \uc9c0\ub2a5\uc801\uc73c\ub85c \ub9ac\ub4dc\ud560 \uc218 \uc788\ub3c4\ub85d \ud574\uc57c \ud560\uae4c?’\uc785\ub2c8\ub2e4.”<\/span><\/p>\n

\ub2e4\uc74c 3\uac00\uc9c0 \uc5ed\ub3d9\uc801\uc778 \ubcc0\ud654\uac00 2026\ub144 AI\ub97c CX \uc870\uc9c1\uc758 \ud544\uc218 \uc694\uc18c\ub85c \ub9cc\ub4e4 \uac83\uc785\ub2c8\ub2e4. <\/span><\/p>\n

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  1. \ub04a\uc784\uc5c6\uc774 \uc9c4\ud654\ud558\ub294 \uace0\uac1d \uae30\ub300.<\/b> \ud55c\ub54c \uc120\ud638 \uc870\uac74\uc774\uc5c8\ub358 \uacbd\ud5d8\ub4e4\uc774 \uc774\uc81c\ub294 \ud544\uc218 \uc870\uac74\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \ub9e4\ub044\ub7fd\uace0 \uac1c\uc778\ud654\ub41c \uc5ec\uc815\uacfc \uc120\uc81c\uc801\uc778 \ubb38\uc81c \ud574\uacb0\uc744 \uc6d0\ud569\ub2c8\ub2e4. \uc774\ub97c \ucda9\uc871\ud558\ub824\uba74 AI \uae30\ubc18 \uc778\ud154\ub9ac\uc804\uc2a4\uac00 \ud544\uc694\ud569\ub2c8\ub2e4.<\/span><\/li>\n
  2. \uae30\uc220\uc758 \uc131\uc219.<\/b> \ucd5c\uc2e0 AI \uc2dc\uc2a4\ud15c\uc740 \ub9e5\ub77d\uc744 \uc774\ud574\ud558\uace0, \uacb0\uacfc\ub85c\ubd80\ud130 \ud559\uc2b5\ud558\uba70, \uc804\uccb4 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc5d0 \ud1b5\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc124\uba85 \uac00\ub2a5\ud558\uace0, \uc548\uc804\ud558\uba70, \uc801\uc751 \ubc0f \ud655\uc7a5\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/span><\/li>\n
  3. \uc6b4\uc601 \ud0c4\ub825\uc131.<\/b> \uacbd\uc81c\uc801 \ubd88\ud655\uc2e4\uc131\uacfc \uc778\ub825 \uc774\ub3d9\uc774 \uac00\uc18d\ud654\ub418\uba74\uc11c, \ub9ac\ub354\ub294 \uc774\uc81c \ub354 \uc801\uc740 \ub9ac\uc18c\uc2a4\ub85c \ub354 \ub9ce\uc740 \uc77c\uc744 \ucc98\ub9ac\ud574\uc57c \ud569\ub2c8\ub2e4. AI\ub294 \uc774\ud574 \uad00\uacc4\uc790\ub4e4\uc774 \ud488\uc9c8 \uc800\ud558\uc5c6\uc774 \uc218\uc694\ub97c \uad00\ub9ac\ud558\uace0, \ube44\uc6a9\uc744 \uc808\uac10\ud558\uba70, \uc9c1\uc6d0 \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ol>\n

    2026\ub144\uc5d0 AI\ub97c \uc6b4\uc601 \ubaa8\ub378\uc5d0 \ud1b5\ud569\ud558\ub294 CX \ub9ac\ub354\ub294 \ud5a5\ud6c4 10\ub144\uac04\uc758 \uc0c8\ub85c\uc6b4 \uacbd\ud5d8 \ud601\uc2e0 \uae30\uc900\uc744 \uc138\uc6b8 \uac83\uc785\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

    AI \uae30\ubc18 CX \uc804\ub7b5 \ub9f5<\/span><\/h2>\n

    AI\ub97c CX \uc804\ub7b5\uc758 \ud575\uc2ec\uc73c\ub85c \ub9cc\ub4e4\uae30 \uc704\ud574\uc11c\ub294 \ub2ec\uc131\ud558\uace0\uc790 \ud558\ub294 \uacb0\uacfc\uc5d0 \ub300\ud55c \uba85\ud655\ud55c \ube44\uc804\uc744 \uc138\uc6cc\uc57c \ud569\ub2c8\ub2e4. AI\ub294 \uae30\uc874 \uc2dc\uc2a4\ud15c \uc704\uc5d0 \ucd94\uac00\ub418\ub294 \uae30\uc220\uc801 \uacc4\uce35\uc774 \ub418\uc5b4\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \uacbd\ud5d8\uc744 \uc124\uacc4\ud558\uace0 \uc804\ub2ec\ud558\uba70 \uce21\uc815\ud558\ub294 \ubc29\uc2dd\uc758 \uadfc\uac04\uc774 \ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/span><\/p>\n

    “\uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc5d0 AI\ub97c \uc131\uacf5\uc801\uc73c\ub85c \ub3c4\uc785\ud558\ub824\uba74 \uc6b0\uc120 \uc791\uc740 \uc0ac\ub840\ub85c \uc2dc\uc791\ud558\uc138\uc694. \uc774\ub97c \ud1b5\ud574 \uc2e4\uc81c\uc801\uc778 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uba70 \uc131\uacf5 \uacbd\ud5d8\uc744 \uc313\uace0, \uc9c1\uc6d0\uc5d0\uac8c \uc790\uc2e0\uac10\uc744 \uc8fc\uace0, \ucc45\uc784 \uc788\uac8c \uad00\ub9ac\ud558\uba74\uc11c, \uc801\uc6a9 \uc0ac\ub840\ub97c \uc810\uc9c4\uc801\uc73c\ub85c \ud655\uc7a5\ud569\ub2c8\ub2e4.”\ub77c\uace0 Revtec\uc758 \uac1c\ubc1c \uc5d4\uc9c0\ub2c8\uc5b4 Dylan Vargas\ub294 \ub9d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n

    \uadf8\ub807\ub2e4\uba74 2026\ub144\uc5d0 \uc9d1\uc911\ud574\uc57c \ud560 5\uac00\uc9c0 \uc6b0\uc120\uc21c\uc704\ub294 \ubb34\uc5c7\uc77c\uae4c\uc694?<\/span><\/p>\n

      \n
    1. \ud604\uc7ac\uc758 \uc131\uc219\ub3c4 \ud3c9\uac00.<\/b> \uae30\uc5c5 \ub0b4 \uc790\ub3d9\ud654\uac00 \uc874\uc7ac\ud558\ub294 \ubd80\ubd84\uacfc AI\uac00 \ub354 \ub9ce\uc740 \ucee8\ud14d\uc2a4\ud2b8\uc640 \uc9c0\ub2a5\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \ubd80\ubd84\uc744 \ud30c\uc545\ud558\uc138\uc694. \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\ud55c\ud558\ub294 \ub370\uc774\ud130, \ud1b5\ud569, \uac00\uc2dc\uc131\uc758 \uaca9\ucc28\ub3c4 \ucc3e\uc544\ubd05\ub2c8\ub2e4. <\/span>“\ud574\uacb0\ud560 \ubb38\uc81c\ub97c \uc815\uc758\ud558\uace0, \ubb38\uc81c \ud574\uacb0\uc5d0 \uc801\ud569\ud55c AI \ud234\uc744 \uc120\ud0dd\ud558\uace0, \uc9c1\uc6d0\ub4e4\uc774 \uc774\ub97c \uc798 \uc0ac\uc6a9\ud558\ub3c4\ub85d \uad50\uc721\ud574\uc57c \ud569\ub2c8\ub2e4.”\ub77c\uace0 Claro\uc758 \uc634\ub2c8\ucc44\ub110 \uc560\ub110\ub9ac\uc2a4\ud2b8 Lawrence Pinheiro\ub294 \ub9d0\ud569\ub2c8\ub2e4<\/span>.<\/span><\/li>\n
    2. \uc790\ub3d9\ud654\uc5d0\uc11c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc73c\ub85c \uc9c4\ud654.<\/b> AI\uc758 \ud65c\uc6a9 \ubc94\uc704\ub97c \ub2e8\uc21c\ud55c \uac1c\ubcc4 \uc791\uc5c5 \uc218\ud589 \ub108\uba38\ub85c \ud655\uc7a5\ud558\uc138\uc694. \ubaa8\ub4e0 \ucc44\ub110\uacfc \uc811\uc810\uc5d0 \uac78\uccd0 \uc804\uccb4 \uc5ec\uc815\uc744 \uc870\uc728\ud558\ub294 AI \uc2dc\uc2a4\ud15c\uc744 \uc124\uacc4\ud569\ub2c8\ub2e4.<\/span><\/li>\n
    3. \ucc45\uc784 \uc788\ub294 AI\uc5d0 \ud22c\uc790.<\/b> \ud22c\uba85\uc131\uc740 \uc2e0\ub8b0\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \ucc45\uc784\uac10\uc744 \uc911\uc2ec\uc5d0 \ub454 \uc124\uacc4\uc640 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638, \ubcf4\uc548, AI \uac00\ub4dc\ub808\uc77c\uc774 \ub0b4\uc7a5\ub41c AI \uae30\ubc18 \ud50c\ub7ab\ud3fc<\/a>\uc744 \uc120\ud0dd\ud558\uc138\uc694.<\/span>
      \n<\/span><\/li>\n
    4. \uc9c1\uc6d0 \uc5ed\ub7c9 \uac15\ud654.<\/b> \uc0c1\ub2f4\uc0ac\uac00 AI\uc640 \uc6d0\ud65c\ud558\uac8c \ud611\ub825\ud558\ub3c4\ub85d \uad50\uc721\uacfc \ud234\uc744 \uc81c\uacf5\ud558\uc138\uc694. \uc544\uc6b8\ub7ec AI\ub97c \uc778\uac04\uc758 \uc5ed\ud560\uc744 \uc704\ud611\ud558\ub294 \uc694\uc18c\uac00 \uc544\ub2cc, \ub354 \ub098\uc740 \uacbd\ud5d8\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 \ud234\ub85c \uc778\uc2dd\ud558\ub294 \ubb38\ud654\ub97c \ub9cc\ub4ed\ub2c8\ub2e4.<\/span>
      \n<\/span><\/li>\n
    5. \uc9c0\uc18d\uc801\uc778 \uac1c\uc120 \uacc4\ud68d \uc218\ub9bd.<\/b> AI \uad6c\ud604\uc740 \uc2dc\uc791\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4. AI\uc758 \ud6a8\uacfc\ub294 \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4. “\uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud558\uc5ec AI\ub97c \uc138\ubc00\ud558\uac8c \uc870\uc815\ud558\uace0 \uc804\ubc18\uc801\uc778 \uacbd\ud5d8\uc744 \uacc4\uc18d\ud574\uc11c \uac1c\uc120\ud574\uc57c \ud569\ub2c8\ub2e4.”\ub77c\uace0 Pinheiro\ub294 \ub9d0\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ol>\n

      \uc774\ub7ec\ud55c \uc6d0\uce59\uc744 \ub530\ub974\ub294 \uc870\uc9c1\uc740 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc774 \uc9c0\ub2a5\uc801\uc774\uace0, \ud1b5\ud569\ub418\uba70, \uac10\uc815\uc801\uc73c\ub85c \uacf5\uac10\ud558\ub294 \ucc28\uc138\ub300 \uacbd\ud5d8 \uacbd\uc81c\uc758 \uc120\ub3c4\uc801\uc778 \uc704\uce58\uc5d0 \uc124 \uac83\uc785\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

      \uc778\uac04 \uc8fc\ub3c4\ud615 AI \uae30\ubc18\uc758 CX<\/span><\/h2>\n

      \uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798\ub294 \uc778\uac04\uc758 \uacf5\uac10 \ub2a5\ub825\uc744 \uc790\ub3d9\ud654\ub85c \ub300\uccb4\ud558\ub294 \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4. AI\ub97c \ud65c\uc6a9\ud574 \uacf5\uac10\uc744 \ud655\uc7a5\ud558\uc5ec, \uaddc\ubaa8\uc5d0 \uc0c1\uad00\uc5c6\uc774 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc774 \uac1c\uc778\uc801\uc774\uace0 \uc790\uc5f0\uc2a4\ub7fd\uac8c \ub290\uaef4\uc9c0\ub3c4\ub85d \ub9cc\ub4dc\ub294 \uac83\uc785\ub2c8\ub2e4.<\/span><\/p>\n

      “AI \ub3c4\uc785\uc740 \ub2e8\uc21c\ud55c \uae30\uc220 \uad6c\ud604\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uc0ac\ub78c\ub4e4\uc774 \uc0dd\uac01\ud558\uace0, \ub290\ub07c\uace0, \uad00\uacc4\ub97c \ub9fa\ub294 \ubc29\uc2dd\uc744 \ubcc0\ud654\uc2dc\ud0a4\ub294 \uc77c\uc785\ub2c8\ub2e4. \ub530\ub77c\uc11c \ub3c4\uc785\uc758 \uccab\uac78\uc74c\uc740 \ucf54\ub529\uc774 \uc544\ub2cc, \ubb38\ud654\uc5d0 \uc788\uc2b5\ub2c8\ub2e4.”\ub77c\uace0 emtelco\uc758 Adarve\ub294 \ub9d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n

      “\uc6b0\ub9ac \ud68c\uc0ac\ub294 AI\uac00 \uc0ac\ub78c\uc744 \uc9c0\uc6d0\ud560 \ub54c \uac00\uc7a5 \ud6a8\uacfc\uc801\uc774\ub77c\ub294 \uc0ac\uc2e4\uc744 \ubc30\uc6e0\uc2b5\ub2c8\ub2e4. \uc800\ub294 \uae30\uc5c5\uc774 \uacf5\uac10, \uc758\uc0ac\uc18c\ud1b5, \uc801\uc751\ub825 \uac19\uc740 \uc778\uac04\uc801\uc778 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uace0, AI\uc758 \uc724\ub9ac\uc801\uc774\uace0 \uc548\uc804\ud55c \uc0ac\uc6a9\uc744 \ubcf4\uc7a5\ud558\ub294 \uac83\uc758 \uc911\uc694\uc131\uc744 \uac15\uc870\ud569\ub2c8\ub2e4. \uc989, AI\uc640 \uacf5\uc874\ud560 \uc218 \uc788\ub3c4\ub85d \uc900\ube44\ub418\uc5b4\uc57c \ud558\uc8e0. \uc778\uac04\ub9cc\uc774 \uc9c0\ub2cc \uace0\uc720\ud55c \ub2a5\ub825\uacfc \uacb0\ud569\ub420 \ub54c, \uae30\uc220\uc740 \ub2e8\uc21c\ud55c \ud234\uc774 \uc544\ub2c8\ub77c \ub354 \uc778\uac04\uc801\uc774\uace0 \ubbfc\ucca9\ud558\uba70 \uae30\uc5b5\uc5d0 \ub0a8\ub294 \uacbd\ud5d8\uc744 \ub9cc\ub4dc\ub294 \uc9c4\uc815\ud55c \ub3d9\ub9f9\uc774 \ub429\ub2c8\ub2e4.”<\/span><\/p>\n

      2026\ub144 \uc774\ud6c4\uc5d0\ub294 AI\uac00 \ub2e8\uc21c\ud55c \uae30\uc220 \ud504\ub85c\uc81d\ud2b8\uac00 \uc544\ub2c8\ub77c\ub294 \uc810\uc744 \uc774\ud574\ud558\ub294 \ube0c\ub79c\ub4dc<\/a>\uac00 \uc5c5\uacc4\ub97c \uc120\ub3c4\ud560 \uac83\uc785\ub2c8\ub2e4. AI\ub294 \ubaa8\ub4e0 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8, \ubaa8\ub4e0 \uacb0\uc815, \ubaa8\ub4e0 \uad00\uacc4\ub97c \ub4b7\ubc1b\uce68\ud558\ub294 \uc804\ub7b5\uc801 \uc5ed\ub7c9\uc785\ub2c8\ub2e4.<\/span><\/p>\n

      AI\ub294 \ub354 \uc774\uc0c1 \uc120\ud0dd\uc774 \uc544\ub2cc, \uacbd\ud5d8 \uacbd\uc81c\uc758 \ud575\uc2ec \uc694\uc18c\uc785\ub2c8\ub2e4. CX \ub9ac\ub354\uc5d0\uac8c \uc911\uc694\ud55c \uac83\uc740 AI\uc758 \ub3c4\uc785 \uc5ec\ubd80\uac00 \uc544\ub2d9\ub2c8\ub2e4. AI\ub97c \uc5bc\ub9c8\ub098 \ube60\ub974\uac8c \uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5\uc758 \ud575\uc2ec\uc73c\ub85c \ub9cc\ub4e4 \uc218 \uc788\ub290\ub0d0\uac00 \uc911\uc694\ud569\ub2c8\ub2e4. <\/span>2026\ub144 AI \ubc0f CX \uad6c\ub9e4\uc790 \uac00\uc774\ub4dc<\/a>\uc5d0\uc11c AI \uae30\ubc18 \uae30\uc220\uc744 \ud65c\uc6a9\ud574 \uace0\uac1d \uacbd\ud5d8\uc744 \uc5b4\ub5bb\uac8c \ubc1c\uc804\uc2dc\ud0ac \uc218 \uc788\ub294\uc9c0 \ud655\uc778\ud574 \ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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