{"id":611673,"date":"2025-02-02T07:07:24","date_gmt":"2025-02-02T15:07:24","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/fight-fraud-in-financial-services-with-ai"},"modified":"2026-01-29T17:17:45","modified_gmt":"2026-01-30T01:17:45","slug":"fight-fraud-in-financial-services-with-ai","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/fight-fraud-in-financial-services-with-ai","title":{"rendered":"AI \uae30\ubc18 \uae08\uc735\uc0ac\uae30 \ub9ac\uc2a4\ud06c \uc608\ubc29\uacfc \ub300\uc751 \ubc29\uc548"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span style=\"font-weight: 400;\">\uae08\uc735\uae30\uad00\ub4e4\uc740 \uc810\uc810 \ub354 \uc815\uad50\ud574\uc9c0\ub294 \uc0ac\uae30 \uc218\ubc95\uc5d0 \ub04a\uc784\uc5c6\uc774 \uc2dc\ub2ec\ub9ac\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc0ac\uae30 \uc911 \uc0c1\ub2f9\uc218\uac00 AI\ub97c \uc774\uc6a9\ud569\ub2c8\ub2e4. \uc77c\ud68c\uc6a9 \ube44\ubc00\ubc88\ud638, \uc0dd\uccb4 \uc778\uc2dd, \ud589\ub3d9 \ubd84\uc11d\uacfc \uac19\uc740 \ucd94\uac00\uc801\uc778 \uc778\uc99d \uc808\ucc28\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0, \uc545\uc758\uc801\uc778 \ud589\uc704\uc790\ub4e4\uc740 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \ube60\ub974\uac8c \uc801\uc751\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. OpenAI CEO \uc0d8 \uc54c\ud2b8\ub9cc\uc870\ucc28\ub3c4 <\/span><span style=\"font-weight: 400;\">AI\uac00 \uc131\ubb38(Voiceprint, \ubaa9\uc18c\ub9ac \uc9c0\ubb38)\uacfc \uac19\uc740 \uc0ac\uae30 \ud0d0\uc9c0 \ud234\uc744 \ubb34\ub825\ud654\ud588\ub2e4\uace0 \uacbd\uace0\ud588\uc73c\uba70,<\/span><span style=\"font-weight: 400;\"> \uc774\ub85c \uc778\ud574 \ucee8\ud0dd\uc13c\ud130 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \uc9c4\uc9dc\uc640 \uac00\uc9dc\ub97c \uad6c\ubcc4\ud558\uae30\uac00 \ub354 \uc5b4\ub824\uc6cc\uc84c\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uae08\uc735 \uc11c\ube44\uc2a4 \uc815\ubcf4 \uacf5\uc720 \ubc0f \ubd84\uc11d \uc13c\ud130(FS-ISAC)\ub294 <\/span><a href=\"https:\/\/www.fsisac.com\/newsroom\/deepfake-technology-poses-new-threats-to-financial-institutions-fsisac-provides-guidance\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\ub525\ud398\uc774\ud06c \ubc0f \uae30\ud0c0 AI \uc0dd\uc131 \uc0ac\uae30\ub85c \uc778\ud55c \uc190\uc2e4\uc774 2027\ub144\uae4c\uc9c0 \ubbf8\uad6d\uc5d0\uc11c 400\uc5b5 \ub2ec\ub7ec<\/span><\/a><span style=\"font-weight: 400;\">\uc5d0 \ub2ec\ud560 \uac83\uc73c\ub85c \uc608\uce21\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI\ub294 \uc0ac\uae30 \uc218\ubc95\uc758 \uc815\uad50\ud568\uc740 \ubb3c\ub860, \uc0ac\uc2e4\uc0c1 \uc0ac\uae30\ub97c <\/span><i><span style=\"font-weight: 400;\">\uc0b0\uc5c5\ud654<\/span><\/i><span style=\"font-weight: 400;\">\ud558\uc5ec \uc804\ub840 \uc5c6\ub294 \ub300\uaddc\ubaa8 \ud655\uc0b0\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub9ce\uc740 \uae08\uc735\uae30\uad00\ub4e4\uc740 \uc774 \uac00\uc18d\ud654\ub418\ub294 \uc228\ubc14\uaf2d\uc9c8 \uac8c\uc784\uc744 \ub05d\ub0b4\uae30 \uc704\ud55c \ubc29\uc5b4\ucc45\uc5d0 \ub300\ud55c \ud22c\uc790\ub97c \uc5b4\ub514\uc5d0 \uc9d1\uc911\ud574\uc57c \ud560\uc9c0 \ud655\uc2e0\ud558\uc9c0 \ubabb\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uae00\uc5d0\uc11c \uc99d\uac00\ud558\uace0 \uc788\ub294 AI \uae30\ubc18 \uc0ac\uae30\uc758 \ucd5c\uc2e0 \uc218\ubc95\uc744 \ubd84\uc11d\ud558\uace0, \uc774\ub97c \ub9c9\uae30 \uc704\ud55c \uac00\uc7a5 \ud6a8\uacfc\uc801\uc778 \uc2e4\uc81c \uc804\uc220\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\ucc28\uc138\ub300 \uc0ac\uae30\uc758 \uc720\ud615<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\uc0ac\uae30\ub97c \ud0d0\uc9c0\ud558\uace0 \ucc28\ub2e8\ud558\ub294 \uc77c\uc740 \ub354 \uc774\uc0c1 \ub2e8\uc21c\ud55c \uaddc\uc815 \uc900\uc218 \ud65c\ub3d9\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uc774\ub294<\/span> <span style=\"font-weight: 400;\">\ubcf4\ub2e4 \uad11\ubc94\uc704\ud55c \uc6b4\uc601 \ubcf5\uc6d0\uc131 \uc804\ub7b5<\/span><span style=\"font-weight: 400;\">\uc758 \uc77c\ubd80\uc785\ub2c8\ub2e4. \uc989, \uadf8 \uc5b4\ub5a4 \uc704\uae30 \uc0c1\ud669\uc5d0\uc11c\ub3c4 \uae30\uad00\uacfc \uace0\uac1d \ubaa8\ub450\ub97c \ubcf4\ud638\ud558\uace0 \uae08\uc735\uae30\uad00\uc5d0 \ub300\ud55c \uc2e0\ub8b0\ub97c \uc720\uc9c0\ud558\ub294 \ud575\uc2ec \uc804\ub7b5\uc785\ub2c8\ub2e4. \uadf8\ub807\uae30 \ub54c\ubb38\uc5d0 \uc0ac\uae30 \uc218\ubc95\uc758 \uc9c4\ud654 \ubc29\uc2dd\uc744 \uc774\ud574\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/p>\n<h3 class=\"h4\"><span style=\"font-weight: 400;\">\ub525\ud398\uc774\ud06c \uacc4\uc815 \ud0c8\ucde8 \uc2dc\ub3c4<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\uc0ac\uae30\ubc94\ub4e4\uc740 \uc0dd\uc131\ud615 AI \uc74c\uc131 \ubcf5\uc81c\ubcf8\uc744 \uc0ac\uc6a9\ud558\uc5ec \ub180\ub77c\uc6b4 \uc815\ud655\ub3c4\ub85c \uace0\uac1d\uc744 \uc0ac\uce6d\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span> <a href=\"https:\/\/www.darkreading.com\/cybersecurity-analytics\/researchers-bypass-deepfake-detection-replay-attacks\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\uad6d\uc81c \uc5f0\uad6c\uc9c4\uc740<\/span><\/a><span style=\"font-weight: 400;\"> \ub525\ud398\uc774\ud06c \uc624\ub514\uc624 \ubc30\uacbd\uc5d0 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \uc74c\ud5a5\uc744 \ub123\uc5b4 \uc7ac\ub179\uc74c\ud558\ub294 \uac83\ub9cc\uc73c\ub85c\ub3c4 \uc608\uc0c1\ubcf4\ub2e4 \ub192\uc740 \ud655\ub960\ub85c \ud0d0\uc9c0 \ubaa8\ub378\uc744 \uc6b0\ud68c\ud560 \uc218 \uc788\ub2e4\ub294 \uac83\uc744 \ubc1c\uacac\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uae30\uc874\uc758 \ub525\ud398\uc774\ud06c \ud0d0\uc9c0 \ubc29\uc2dd\uc73c\ub85c\ub294 \ub300\uc751\ud560 \uc218 \uc5c6\ub2e4\ub294 \uc758\ubbf8\uc785\ub2c8\ub2e4. \uc2e4\uc81c \uc218\uce58\uac00 \uc774\ub97c \ub4b7\ubc1b\uce68\ud569\ub2c8\ub2e4. \uc74c\uc131 \uc0ac\uae30\uac00 2022\ub144\ubd80\ud130 2023\ub144\uae4c\uc9c0 \ubd81\ubbf8\uc5d0\uc11c<\/span> <a href=\"https:\/\/www.weforum.org\/stories\/2025\/07\/why-detecting-dangerous-ai-is-key-to-keeping-trust-alive\/?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">1,740% \uc99d\uac00<\/span><\/a><span style=\"font-weight: 400;\">\ud55c \uac83\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub525\ud398\uc774\ud06c \uc74c\uc131\uc740 \uae30\uc874\uc758 \uc9c0\uc2dd \uae30\ubc18 \uc778\uc99d, \uc74c\uc131 \uc778\uc2dd\uc744 \uc6b0\ud68c\ud558\uba70, \uc2ec\uc9c0\uc5b4 \uc0c1\ub2f4\uc0ac\uae4c\uc9c0 \uc18d\uc785\ub2c8\ub2e4. \uc774 \uac19\uc740 \ubc29\uc2dd\uc73c\ub85c \uc0ac\uae30\ubc94\ub4e4\uc740 \ubbfc\uac10\ud55c \uae08\uc735 \uacc4\uc88c\uc5d0 \uc811\uadfc\ud558\uc5ec \ubb34\ub2e8 \uac70\ub798\ub97c \uc2e4\ud589\ud569\ub2c8\ub2e4.<\/span><\/p>\n<h3 class=\"h4\"><span style=\"font-weight: 400;\">\uc74c\uc131 \ucc44\ub110\uc744 \ud1b5\ud55c \ud569\uc131 \uc2e0\uc6d0 \uc0dd\uc131<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\uc0ac\uae30 \uc870\uc9c1\uc740 \uc2e4\uc81c \ub370\uc774\ud130\uc640 \uac00\uc9dc \ub370\uc774\ud130\ub97c \uc870\ud569\ud558\uc5ec \ub9cc\ub4e0 \ud63c\ud569 \ud504\ub85c\ud544\uc778 &#8216;\ud569\uc131 \uc2e0\uc6d0&#8217;\uc744 \uc0ac\uc6a9\ud558\uc5ec \uacc4\uc88c\ub97c \uac1c\uc124\ud558\uace0 \uc77c\uc815 \uae30\uac04 \uad00\ub9ac\ud558\uba70 \ud569\ubc95\uc801\uc778 \uc0ac\uc6a9\uc790\ucc98\ub7fc \ud589\ub3d9\ud569\ub2c8\ub2e4. \uc774 \uac19\uc740 \ubc29\ubc95\uc73c\ub85c \ucd08\uae30 \uc0ac\uae30 \uac80\uc0ac\ub97c \ud1b5\uacfc\ud558\ub294 \uacbd\uc6b0\uac00 \uc810\uc810 \ub354 \ub9ce\uc544\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uacc4\uc815\uc740 \uc2e0\uc6a9 \uc624\ub0a8\uc6a9, \ubcf4\ud5d8 \uc0ac\uae30, \uc790\uae08 \uc138\ud0c1\uacfc \uac19\uc740 \ub300\uaddc\ubaa8 \uc0ac\uae30\uc5d0 \ud65c\uc131\ud654\ub418\uae30 \uc804\uae4c\uc9c0 \uba87 \ub2ec \ub3d9\uc548 \ud734\uba74 \uc0c1\ud0dc\ub85c \uc788\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc545\uc131 \ud589\uc704\uc790\ub4e4\uc740 \uc774\uc81c\ub294 \uc0dd\uc131\ud615 AI \ud234\uc744 \uc0ac\uc6a9\ud558\uc5ec \uac00\uc9dc \ud504\ub85c\ud544\uc5d0 \ub9de\ub294 \ud569\uc131 \uc74c\uc131\uc744 \ub9cc\ub4ed\ub2c8\ub2e4. \uadf8\ub4e4\uc740 \ucee8\ud0dd\uc13c\ud130\uc5d0 \uc804\ud654\ud558\uc5ec \uc0c1\ub2f4\uc0ac\uc640 \uc2e0\ub8b0\ub97c \uc313\uace0, \uacc4\uc815 \uc815\ubcf4\ub97c \ubcc0\uacbd\ud558\uace0, \ucc9c\ucc9c\ud788 \uad8c\ud55c\uc744 \uc5bb\uc2b5\ub2c8\ub2e4. \uc774 \ubc29\ubc95\uc744 \uc0ac\uc6a9\ud560 \ub54c \uadf8\ub4e4\uc740 \uadf8\ub7f4\ub4ef\ud55c \ubc30\uacbd \uc774\uc57c\uae30\uc640 \ucc28\ubd84\ud558\uace0 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ubaa9\uc18c\ub9ac\ub85c \uace0\uac1d\uc744 \uac00\uc7a5\ud569\ub2c8\ub2e4.<\/span><\/p>\n<h3 class=\"h4\"><span style=\"font-weight: 400;\">\uc784\uc6d0 \uc74c\uc131 \uc0ac\uce6d<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\uace0\uc561 \uc0ac\uae30 \uc2dc\ub098\ub9ac\uc624\uc5d0\uc11c \uacf5\uaca9\uc790\ub4e4\uc740 AI\ub97c \uc774\uc6a9\ud574 \ucd5c\uace0 \uc7ac\ubb34 \ucc45\uc784\uc790\ub098 \uc7ac\ubb34 \ub2f4\ub2f9 \ubd80\uc0ac\uc7a5\uacfc \uac19\uc740 C\ub808\ubca8 \uc784\uc6d0\ub4e4\uc758 \ubaa9\uc18c\ub9ac\ub97c \ubaa8\ubc29\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc5f0\uc124, \uc6e8\ube44\ub098, \uc2e4\uc801 \ubc1c\ud45c \ub4f1\uc73c\ub85c \ud6c8\ub828\ub41c \ub525\ub7ec\ub2dd \ubaa8\ub378\uc774 \uc0ac\uc6a9\ub429\ub2c8\ub2e4. \ud64d\ucf69\uc5d0\uc11c\ub294 \ud55c \uae08\uc735\uc0ac \uc9c1\uc6d0\uc774<\/span> <a href=\"https:\/\/edition.cnn.com\/2024\/02\/04\/asia\/deepfake-cfo-scam-hong-kong-intl-hnk\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\uc0ac\uae30\uc5d0 \uc18d\uc544 2,500\ub9cc \ub2ec\ub7ec\ub97c \uc9c0\ubd88<\/span><\/a><span style=\"font-weight: 400;\">\ud558\ub294 \uc0c1\ud669\uc774 \ubc8c\uc5b4\uc84c\uc2b5\ub2c8\ub2e4. \ud654\uc0c1 \ud68c\uc758 \ud1b5\ud654\uc5d0\uc11c \uc0ac\uae30\ubc94\uc744 \uc790\uc2e0\uc758 \ucd5c\uace0 \uc7ac\ubb34 \ucc45\uc784\uc790\ub85c \ucc29\uac01\ud55c \uac83\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc0ac\uae30\ub294 \uad8c\uc704\uc640 \uc2e0\uc18d\uc131\uc744 \uc545\uc6a9\ud558\uba70, \ubaa9\uc18c\ub9ac\uc758 \uc2e0\ub8b0\uc131\uc744 \uc774\uc6a9\ud574 \ub0b4\ubd80 \uac80\uc99d\uc744 \uc6b0\ud68c\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\uc0ac\uae30 \ubc29\uc9c0 \ubaa8\ubc94 \uc0ac\ub840<\/span><\/h2>\n<h3 class=\"h4\"><span style=\"font-weight: 400;\">\ub2e4\ub2e8\uacc4 \uc778\uc99d \ubc29\uc2dd<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\ucee8\ud0dd\uc13c\ud130\ub294 \uacc4\uc815 \ubcf4\uc720\uc790\ub97c \ubcf4\ud638\ud558\uae30 \uc704\ud574 \uc5ec\ub7ec \uac00\uc9c0 \ubc29\ubc95\uc744 \uc0ac\uc6a9\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uadf8 \uc911 \ub2e4\uc218\ub294 \ub2e4\uc74c \ubc94\uc8fc \uc911 \ud558\ub098\uc5d0 \uc18d\ud569\ub2c8\ub2e4.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uacc4\uc815 \ubcf4\uc720\uc790\uac00 \uc54c\uace0 \uc788\ub294 \uac83(\ube44\ubc00\ubc88\ud638, \ubcf4\uc548 \uc9c8\ubb38 \ub4f1)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uacc4\uc815 \ubcf4\uc720\uc790\uac00 \uac00\uc9c0\uace0 \uc788\ub294 \uac83(\uc77c\ud68c\uc131 \ube44\ubc00\ubc88\ud638, \ubaa8\ubc14\uc77c \uae30\uae30 \ub4f1)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uacc4\uc815 \ubcf4\uc720\uc790\uc758 \ud2b9\uc131(\uc0dd\uccb4 \ud45c\uc9c0\uc790 \ub4f1)<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\uc0ac\uae30\ubc94\ub4e4\uc740 \ud55c \uacc4\uce35\uc758 \ubcf4\uc548\uc744 \ub6ab\uc744 \uc218\ub294 \uc788\uc9c0\ub9cc, \uc5ec\ub7ec \uacc4\uce35\uc774 \uc874\uc7ac\ud558\uace0 \uac01 \uacc4\uce35\uc774 \ub3c5\ub9bd\uc801\uc778 \uacbd\uc6b0\uc5d0\ub294 \uce68\ud22c\uac00 \uc5b4\ub824\uc6cc\uc9c0\uace0 \ube44\uc6a9\ub3c4 \ub9ce\uc774 \ub4ed\ub2c8\ub2e4. \uc7a0\uae34 \ubb38 \ud558\ub098\ub9cc \uc788\ub294 \uac83\uacfc \uacbd\ubcf4, \uac10\uc2dc, \uacbd\ube44\uacac\uc774 \ud568\uaed8\uc788\ub294 \uc7a0\uae34 \ubb38 \uac04\uc758 \ucc28\uc774\ub97c \uc0dd\uac01\ud574 \ubcf4\uc138\uc694. \uc545\uc758\uc801\uc778 \ud589\uc704\uc790 \uc785\uc7a5\uc5d0\uc11c \uc7a5\uc560\ubb3c\uc774 \ub9ce\uc744\uc218\ub85d \uacc4\uc815 \ubcf4\uc720\uc790\uc758 \uac70\ub798\ub294 \uc548\uc804\ud574\uc9d1\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub2e4\ub2e8\uacc4 \ubc29\uc5b4 \uc804\ub7b5\uc744 \u2018\uc2ec\uce35 \ubc29\uc5b4\u2019\ub77c\uace0\ub3c4 \ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc804\ud1b5\uc801\uc73c\ub85c \ucee8\ud0dd\uc13c\ud130\ub294 \uccab \ubc88\uc9f8\uc640 \ub450 \ubc88\uc9f8 \uacc4\uce35\uc5d0 \uc9d1\uc911\ud574 \uc654\uc2b5\ub2c8\ub2e4. \ubc14\ub85c, \u2018\uc9c0\uc2dd \uae30\ubc18 \uc778\uc99d\u2019\uacfc SMS \ub610\ub294 \uc571\uc744 \ud1b5\ud574 \uc804\uc1a1\ub418\ub294 \u2018\uc77c\ud68c\uc131 \ube44\ubc00\ubc88\ud638\u2019\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc774\ub7ec\ud55c \ubc29\uc2dd\uc740 \uc2dc\uac04\uc774 \uac08\uc218\ub85d \ucde8\uc57d\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130 \uce68\ud574\ub294 \uac1c\uc778 \uc815\ubcf4\ub97c \ub178\ucd9c\uc2dc\ud0ac \uc218 \uc788\uc73c\uba70, SMS \ucf54\ub4dc\ub294 \uac00\ub85c\ucc44\uc9c8 \uac00\ub2a5\uc131\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub9c8\uc9c0\ub9c9\uc73c\ub85c \uc138 \ubc88\uc9f8 \uacc4\uce35\uc774 \uc788\uc2b5\ub2c8\ub2e4. <\/span><i><span style=\"font-weight: 400;\">\ubc14\ub85c, \uacc4\uc815 \ubcf4\uc720\uc790\uc758 \ud2b9\uc131\uc785\ub2c8\ub2e4.<\/span><\/i><span style=\"font-weight: 400;\"> \uc131\ubb38(Voiceprint)\uacfc \uac19\uc740 \uae30\uc220\uc740 \uc624\ub798 \uc804\ubd80\ud130 \uc874\uc7ac\ud574 \uc654\uc73c\uba70, \ubc1c\uc2e0\uc790\uc758 \uc74c\uc131\uc744 \uc778\uc99d\ud558\ub294 \ubc29\ubc95\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uadf8\ub7ec\ub098 \uc131\ubb38\uc740 \ub4f1\ub85d\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ud569\uc131 \uc74c\uc131\uc758 \ube60\ub978 \ubc1c\uc804\uc73c\ub85c \ud6a8\uc6a9\uc131\uc774 \ud06c\uac8c \uac10\uc18c\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\uac83\uc774 \ubc14\ub85c<\/span> <a href=\"https:\/\/www.voxeq.ai\/news\/what-is-voice-biometrics-and-how-is-it-used-in-the-contact-center\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\uc74c\uc131 \uc0dd\uccb4 \uc778\uc2dd\uc774 \ub4f1\uc7a5<\/span><\/a><span style=\"font-weight: 400;\">\ud55c \uc774\uc720\uc774\uba70, \uc0ac\uae30 \ubc29\uc9c0\uc758 \ubbf8\ub798\uac00 \ud5a5\ud558\ub294 \uc9c0\uc810\uc785\ub2c8\ub2e4.<\/span><\/p>\n<h3 class=\"h4\"><span style=\"font-weight: 400;\">\uc74c\uc131 \uc0dd\uccb4 \uc778\uc2dd<\/span><\/h3>\n<p><a href=\"https:\/\/www.voxeq.ai\/news\/what-is-voice-biometrics-and-how-is-it-used-in-the-contact-center\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\uc74c\uc131 \uc0dd\uccb4 \uc778\uc2dd<\/span><\/a><span style=\"font-weight: 400;\">\uc740 \uc0ac\ub78c\uc758 \ubaa9\uc18c\ub9ac\uc5d0 \uc788\ub294 \uace0\uc720\ud55c \uc2e0\uccb4\uc801 \ud2b9\uc131\uc744 \ubd84\uc11d\ud558\uc5ec \uacc4\uc815 \uc18c\uc720\uc790\uc758 \ub4f1\ub85d\uc744 \uc694\uad6c\ud558\uc9c0 \uc54a\uace0\ub3c4 \ubc1c\uc2e0\uc790\uc640 \uc74c\uc131 \ud504\ub85c\ud544 \uac04\uc758 \ubd88\uc77c\uce58\ub97c \uc2dd\ubcc4\ud569\ub2c8\ub2e4. \uc774\ub294 \uac1c\uc778 \uc2dd\ubcc4 \uc815\ubcf4(PII)\ub098 \ube44\uacf5\uac1c \uc815\ubcf4(NPI)\ub97c \uc218\uc9d1\ud558\uac70\ub098 \ud30c\uc77c\ub85c \ubcf4\uad00\ud560 \ud544\uc694\uac00 \uc5c6\uc74c\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \ub610\ud55c \uaddc\uc815 \uc900\uc218 \uc704\ud5d8\uc744 \uc904\uc774\uace0, \uce68\ud574 \uc0ac\uace0 \ubc1c\uc0dd \uc2dc \ub178\ucd9c\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucd94\uce21 \uac00\ub2a5\ud558\uac70\ub098 \ub3c4\ub09c\ub2f9\ud560 \uc218 \uc788\ub294 \uc9c0\uc2dd \uae30\ubc18 \ubc29\uc2dd\uacfc \ub2ec\ub9ac, \uc74c\uc131 \uc0dd\uccb4 \uc778\uc2dd\uc740 \uac1c\uc778\uc758 \uace0\uc720\ud55c \uc0dd\ubb3c\ud559\uc801 \ud2b9\uc131\uc744 \ubd84\uc11d\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \ub2e8\uc21c\ud55c \uc131\ubb38\uc744 \ub6f0\uc5b4\ub118\ub294 \uc815\ud655\ub3c4\ub85c \ubc1c\uc2e0\uc790\ub97c \uc778\uc99d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc0ac\ub78c\uc758 \ubaa9\uc18c\ub9ac\ub294 \uc2a4\ub9c8\ud2b8\ud3f0\uacfc \uac19\uc740 \uae30\uae30 \uc18c\uc720\uc5d0 \uc758\uc874\ud558\uc9c0 \uc54a\uae30 \ub54c\ubb38\uc5d0 SIM \uc2a4\uc640\ud551\uc774\ub098 \ube44\ubc00\ubc88\ud638 \uac00\ub85c\ucc44\uae30\uc758 \uc704\ud5d8\uc774 \uc5c6\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc74c\uc131 \uc0dd\uccb4 \uc778\uc2dd \uc194\ub8e8\uc158\uc744 \ud3c9\uac00\ud560 \ub54c\ub294 \ub2e4\uc74c \uc0ac\ud56d\uc744 \uace0\ub824\ud558\uc138\uc694.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\ud1b5\ud654 \uacbd\ud5d8\uc744 \ubc29\ud574\ud558\uc9c0 \uc54a\uc73c\uba74\uc11c \uc2e4\uc2dc\uac04 \uc791\ub3d9<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uac1c\uc778 \uc2dd\ubcc4 \uc815\ubcf4(PII) \ub610\ub294 \ube44\uacf5\uac1c \uac1c\uc778 \uc815\ubcf4(NPI) \uc800\uc7a5\uc758 \ubd88\ud544\uc694<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uae30\uc874 \ucee8\ud0dd\uc13c\ud130 \uc2dc\uc2a4\ud15c\uacfc \uc6d0\ud65c\ud55c \ud1b5\ud569<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\uc74c\uc131 \uc0dd\uccb4 \uc778\uc2dd\uc740 \ubcf4\uc548\uc131\uc740 \ub192\uace0 \ub9c8\ucc30\uc740 \uc801\uc740 \ubc29\uc2dd\uc73c\ub85c \uace0\uac1d\uc744 \ubcf4\ud638\ud558\uba70, \uae30\uc874 \ubc29\uc2dd\uc758 \uaca9\ucc28\ub97c \uba54\uc6cc \uc0ac\uae30\ubc94\uc758 \uce68\ud22c\ub97c \uc5b4\ub835\uac8c \ub9cc\ub4ed\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc0ac\uae30\ubc94 \uac10\uc2dc \ubaa9\ub85d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc624\ub298\ub0a0 \uc77c\ubd80 \ubcf4\uc548 \uc194\ub8e8\uc158\uc5d0\ub294<\/span> <a href=\"https:\/\/www.voxeq.ai\/verify\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\uac10\uc2dc \ubaa9\ub85d(Watch List)<\/span><\/a>\uc774 \ud3ec\ud568\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<span style=\"font-weight: 400;\"> \uc774\ub294 \uc815\uc801\uc778 \uc0ac\uae30\ubc94 \ub370\uc774\ud130\ubca0\uc774\uc2a4\ubcf4\ub2e4 \ud6e8\uc52c \ub354 \uc801\uc751\ub825\uc774 \ub6f0\uc5b4\ub09c \ub300\uc548\uc785\ub2c8\ub2e4. \uc624\ud0d0\uc5d0 \ucde8\uc57d\ud55c \uae30\uc874 \ub370\uc774\ud130\ubca0\uc774\uc2a4\uc640 \ub2ec\ub9ac, \uac10\uc2dc \ubaa9\ub85d\uc740 \uc74c\uc131 \uc0dd\uccb4 \uc2e0\ud638\ub97c \uae30\ubc18\uc73c\ub85c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc9c4\ud654\ud569\ub2c8\ub2e4. \ub2e8\uc77c \uc0ac\uac74\uc744 \uae30\ubc18\uc73c\ub85c \ud2b9\uc815\uc778\uc744 \ud50c\ub798\uadf8 \uc9c0\uc815\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c, \uc758\uc2ec\uc2a4\ub7ec\uc6b4 \ud65c\ub3d9\uacfc \ud589\ub3d9\uc744 \ucd94\uc801\ud558\uc5ec \uc704\ud5d8\uc744 \ub354 \uc815\ud655\ud558\uac8c \ud3c9\uac00\ud569\ub2c8\ub2e4.<\/span><\/p>\n<h3 class=\"h4\"><span style=\"font-weight: 400;\">\uc2e4\uc2dc\uac04 \uc0ac\uae30 \uc810\uc218\ud654<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\ubcf4\uc548\uc5d0\uc11c \ud575\uc2ec \uc5ed\ud560\uc744 \ud558\ub294 \uc0ac\uae30 \uc810\uc218\ud654 \ubaa8\ub378\uc740 \ud1b5\ud654 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc704\ud5d8\uc744 \ub3d9\uc801\uc73c\ub85c \ud3c9\uac00\ud569\ub2c8\ub2e4. \uae30\uc874 \uc2dc\uc2a4\ud15c\uc740 \ub9dd\uc124\uc784\uc774\ub098 \uc5b4\uc870 \ubcc0\ud654\uc640 \uac19\uc740 \ud589\ub3d9 \ub2e8\uc11c, \ud1b5\ud654 \ubc1c\uc2e0\uc9c0 \ub610\ub294 \ud1b5\ud654 \uc2dc\uac04 \uc774\uc0c1\uacfc \uac19\uc740 \uae30\uc220\uc801 \uba54\ud0c0\ub370\uc774\ud130, \uc54c\ub824\uc9c4 \uc0ac\uae30 \ud65c\ub3d9\uacfc \uad00\ub828\ub41c \uacfc\uac70 \uc9c0\ud45c \ub4f1 \ub2e4\uc591\ud55c \uc785\ub825\uac12\uc744 \ud3c9\uac00\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ubc18\uba74, \ucd5c\uc2e0 \uc2dc\uc2a4\ud15c\uc740 \uace0\uc815\ub41c \uaddc\uce59\uc5d0 \uc758\uc874\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uba38\uc2e0\ub7ec\ub2dd\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc2e4\uc2dc\uac04\uc73c\ub85c \uc801\uc751\ud569\ub2c8\ub2e4. \ub300\ud654\uac00 \uc9c4\ud589\ub418\ub294 \ub3d9\uc548 \uc720\ub3d9\uc801\uc73c\ub85c \uc704\ud5d8 \uc810\uc218\ub97c \ud560\ub2f9\ud569\ub2c8\ub2e4. \ud2b9\uc815 \uc704\ud5d8 \uc784\uacc4\uac12\uc744 \ucd08\uacfc\ud558\ub294 \ud1b5\ud654\ub294 \uc790\ub3d9\uc73c\ub85c \ub354 \uc5c4\uaca9\ud55c \ud655\uc778 \uc808\ucc28\ub85c \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uce68\ud574\uac00 \ubc1c\uc0dd\ud558\uae30 \uc804\uc5d0 \uc120\uc81c\uc801\uc73c\ub85c \uac1c\uc785\ud558\uace0, \ud569\ubc95\uc801\uc778 \ubc1c\uc2e0\uc790\uc758 \ubd88\ud3b8\uc744 \uc904\uc785\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\uc704\ud5d8 \uc644\ud654\ub97c \uc704\ud55c \ubbf8\ub798 \ub300\ube44<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">AI\uac00 \uc704\ud611 \ud658\uacbd\uc744 \uc0c8\ub86d\uac8c \ubcc0\ud654\uc2dc\ud0a4\uba74\uc11c, \uc0ac\uae30 \ubc29\uc9c0\ub294 \ub354 \uc774\uc0c1 \uc0ac\ud6c4 \ub300\uc751 \ud234\uc774\ub098 \uc2dc\ub300\uc5d0 \ub4a4\ub5a8\uc5b4\uc9c4 \uac80\uc99d \uc804\uc220\uc5d0 \uc758\uc874\ud560 \uc218 \uc5c6\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uae30\uacc4 \uc8fc\ub3c4\ud615 \uacf5\uaca9\uc744 \ub2a5\uac00\ud558\ub3c4\ub85d \uad6c\ucd95\ub41c \uc2e4\uc2dc\uac04 \uc801\uc751\ud615 \uc2dc\uc2a4\ud15c\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc74c\uc131\uc740 \uc774\uc81c, \uc0c8\ub85c\uc6b4 \uc804\uc7a5\uc774 \ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ub2e4\uce35 \ubc29\uc5b4\uac00 \uc5c6\ub2e4\uba74 \ubaa8\ub4e0 \ud1b5\ud654\ub294 \uc7a0\uc7ac\uc801\uc778 \uc704\ud5d8 \uc694\uc18c\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uae08\uc735 \uc11c\ube44\uc2a4 \uae30\uad00\uc5d0\uac8c \uc2e0\ub8b0\ub294 \uace0\uac1d \uad00\uacc4\uc758 \uae30\ubc18\uc785\ub2c8\ub2e4. \ub514\uc9c0\ud138\uacfc <\/span><span style=\"font-weight: 400;\">\uc74c\uc131<\/span><span style=\"font-weight: 400;\"> \uc0c1\ud638\uc791\uc6a9\uc774 \ud63c\ud569\ub41c \uc9c0\uae08\uacfc \uac19\uc740 \ud658\uacbd\uc5d0\uc11c, \uc0ac\uae30 \ubc29\uc9c0\ub97c \uace0\uac1d \uacbd\ud5d8(CX) \uc804\ub7b5\uc5d0 \ud1b5\ud569\ud558\ub294 \uc77c\uc740 \ub354 \uc774\uc0c1 \uc120\ud0dd \uc0ac\ud56d\uc774 \uc544\ub2d9\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">CX \ud50c\ub7ab\ud3fc\uc740 \uc0ac\uae30 \ubc29\uc9c0 \uae30\ub2a5\uc744 \uc5d0\ucf54\uc2dc\uc2a4\ud15c \uc804\ubc18\uc5d0 \ud1b5\ud569\ud558\uc5ec \ubcf4\uc548\uacfc \ud3b8\uc758\uc131 \ubaa8\ub450\ub97c \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9 \ub0b4\uc5d0\uc11c \uc0ac\uae30\ub97c \uc0ac\uc804\uc5d0 \ud0d0\uc9c0\ud558\uace0 \ubc29\uc9c0\ud568\uc73c\ub85c\uc368 \uae08\uc735\uae30\uad00\uc740 \uc790\uc0b0\uc744 \ubcf4\ud638\ud558\uace0, \uba85\uc131\uc744 \uc9c0\ud0a4\uba70, \uaddc\uc81c \uc900\uc218\ub97c \uac15\ud654\ud558\ub294 \ub3d9\uc2dc\uc5d0, \uace0\uac1d\uc774 \uc694\uad6c\ud558\ub294 \uc2e0\ub8b0\uc131 \uc788\ub294 \uacbd\ud5d8\uc744 \uc6d0\ud65c\ud558\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p>AI \uae30\ubc18 \uae30\uc220\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud601\uc2e0\ud560 \uc900\ube44\uac00 \ub418\uc168\uc2b5\ub2c8\uae4c? &#8220;<a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/contact-center-buyers-guide\" target=\"_blank\" rel=\"noopener\">2026\ub144 AI \ubc0f CX \uc194\ub8e8\uc158 \uad6c\ub9e4 \uac00\uc774\ub4dc<\/a>&#8220;\ub97c <span data-contrast=\"auto\">\uc77d\uc5b4 \ubcf4\uc138\uc694. \ubbf8\ub798 \uc9c0\ud5a5\uc801\uc778 CX \ud50c\ub7ab\ud3fc\uc5d0 \ub300\ud55c \uc815\uc758\uc640 \ud568\uaed8, \ub370\uc774\ud130, \uc2dc\uc2a4\ud15c, \uc0ac\ub78c\uc744 \ud1b5\ud569\ud558\uc5ec \ub300\uaddc\ubaa8\ub85c \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\ubc95\uc744 \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\"><strong>VoxEQ\uc758 CEO \uacb8 \uacf5\ub3d9 \uc124\ub9bd\uc790\uc778 \uc81d \ucf00\uc774\ube10(Jack Caven)\uc774 \uc774 \uae30\uc0ac \uc791\uc131\uc5d0 \ub9ce\uc740 \ub3c4\uc6c0\uc744 \uc8fc\uc5c8\uc2b5\ub2c8\ub2e4.<\/strong> <\/span><\/i><\/p>\n<p><em><span style=\"font-weight: 400;\">VoxEQ\ub294 <\/span><span style=\"font-weight: 400;\">\uac01 \ubc1c\uc2e0\uc790\uc758 \uc8fc\uc694 \uc778\uad6c \ud1b5\uacc4 \uc815\ubcf4\ub97c \uba87 \ucd08 \ub9cc\uc5d0 \uc778\uc2dd\ud558\ub294 \uc74c\uc131 \uc778\ud154\ub9ac\uc804\uc2a4 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \uc0ac\ub78c\uc758 \ubaa9\uc18c\ub9ac\uc5d0\uc11c \ubc1c\uacac\ub418\ub294 \uace0\uc720\ud55c \uc0dd\uccb4 \uc2e0\ud638\ub97c \ud65c\uc6a9\ud558\uc5ec, \ucee8\ud0dd\uc13c\ud130\uac00 \uc0ac\uae30 \ud65c\ub3d9\uc744 \ub354 \uc798 \uac10\uc9c0\ud558\uace0, \ud1b5\ud654\ub97c \ub354 \ud6a8\uacfc\uc801\uc73c\ub85c \ub77c\uc6b0\ud305\ud558\uba70, \uccab \ud1b5\ud654 \ub2e8\uacc4\ubd80\ud130 \uace0\uac1d \ub300\ud654\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/span><\/em>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\uae08\uc735\uae30\uad00\ub4e4\uc740 \uc810\uc810 \ub354 \uc815\uad50\ud574\uc9c0\ub294 \uc0ac\uae30 \uc218\ubc95\uc5d0 \ub04a\uc784\uc5c6\uc774 \uc2dc\ub2ec\ub9ac\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc0ac\uae30 \uc911 \uc0c1\ub2f9\uc218\uac00 AI\ub97c \uc774\uc6a9\ud569\ub2c8\ub2e4. \uc77c\ud68c\uc6a9 \ube44\ubc00\ubc88\ud638, \uc0dd\uccb4 \uc778\uc2dd, \ud589\ub3d9 \ubd84\uc11d\uacfc \uac19\uc740 \ucd94\uac00\uc801\uc778 \uc778\uc99d \uc808\ucc28\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0, \uc545\uc758\uc801\uc778 \ud589\uc704\uc790\ub4e4\uc740 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \ube60\ub974\uac8c \uc801\uc751\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. OpenAI CEO \uc0d8 \uc54c\ud2b8\ub9cc\uc870\ucc28\ub3c4 AI\uac00 \uc131\ubb38(Voiceprint, \ubaa9\uc18c\ub9ac \uc9c0\ubb38)\uacfc \uac19\uc740 \uc0ac\uae30 \ud0d0\uc9c0 \ud234\uc744 \ubb34\ub825\ud654\ud588\ub2e4\uace0 \uacbd\uace0\ud588\uc73c\uba70, \uc774\ub85c \uc778\ud574 \ucee8\ud0dd\uc13c\ud130 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \uc9c4\uc9dc\uc640 [&hellip;]<\/p>\n","protected":false},"author":591,"featured_media":606888,"template":"","tax_priority":[54],"tax_blogtype":[17747],"tax_blogcategory":[18486],"tax_contenttheme":[14874],"tax_bundle":[],"tax_contenttheme2":[16134],"tax_capability_sitewide":[16203,16400],"tax_products_programs":[16481,17547],"tax_buying_job":[16669],"tax_buyer_persona":[16914,18601,16895],"tax_sector":[16927],"tax_segment":[17133,17085,17120],"class_list":["post-611673","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-ko-kr","tax_blogcategory-ai---","tax_contenttheme-level-up-your-technology-ko-kr","tax_contenttheme2-improve-customer-experience-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_capability_sitewide-voice-ko-kr","tax_products_programs-genesys-ai-ko-kr","tax_products_programs-genesys-cloud-cx-ko-kr","tax_buying_job-job-2-solution-exploration-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-18601","tax_buyer_persona-business-ko-kr","tax_sector-financial-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/611673","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/591"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/611673\/revisions"}],"predecessor-version":[{"id":613260,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/611673\/revisions\/613260"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/606888"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=611673"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=611673"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=611673"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=611673"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=611673"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=611673"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=611673"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=611673"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=611673"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=611673"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=611673"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=611673"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=611673"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}