{"id":611280,"date":"2026-01-12T18:27:55","date_gmt":"2026-01-13T02:27:55","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/top-4-factors-for-evaluating-a-ccaas-platform"},"modified":"2026-01-12T19:09:45","modified_gmt":"2026-01-13T03:09:45","slug":"top-4-factors-for-evaluating-a-ccaas-platform","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/top-4-factors-for-evaluating-a-ccaas-platform","title":{"rendered":"CCaaS(\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130) \ud50c\ub7ab\ud3fc\uc744 \ud3c9\uac00\ud560 \ub54c \uace0\ub824\ud574\uc57c \ud560 4\uac00\uc9c0 \ud575\uc2ec \uc694\uc18c"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text css=””]\uace0\uac1d \uacbd\ud5d8(CX) \ud601\uc2e0\uc5d0\uc11c \ucd5c\ub300\uc758 \uac00\uce58\ub97c \uc5bb\uae30 \uc704\ud574, \ub9ce\uc740 \uae30\uc5c5\ub4e4\uc774 \ub178\ud6c4\ud55c \uc628\ud504\ub808\ubbf8\uc2a4 \ucee8\ud0dd\uc13c\ud130 \uc2dc\uc2a4\ud15c\uc5d0\uc11c \uc720\uc5f0\ud55c CCaaS(\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130) \uc194\ub8e8\uc158\uc73c\ub85c \uc804\ud658\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud558\uc9c0\ub9cc \uc8fc\uc694 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc \uac04\uc758 \uad6c\uc870\uc801 \ucc28\uc774\ub294 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc5d0 \uc9c1\uc811\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce58\uba70, \uc774\ub85c \uc778\ud574 \uc758\uc0ac\uacb0\uc815 \uacfc\uc815\uc774 \ubcf5\uc7a1\ud574\uc9c0\uae30 \uc27d\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub2e4\uc74c\uc740 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc744 \ube44\uad50\u00b7\ud3c9\uac00\ud560 \ub54c \uaf2d \uc0b4\ud3b4\ubd10\uc57c \ud560 4\uac00\uc9c0 \ud575\uc2ec \uae30\uc900\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc120\ud0dd\uc758 \ubc29\ud5a5\uc744 \uba85\ud655\ud788 \ud558\uace0, \uae30\uc220 \ubd80\ucc44\uc640 \uace0\uac1d \ub9cc\uc871 \uae30\ud68c \uc190\uc2e4\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

1. \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c vs. \ub2e8\uc21c \uacb0\ud569\ud615<\/h2>\n

\ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c(Born in the cloud) \ud50c\ub7ab\ud3fc\uc740 \ubaa8\ub4e0 \uad6c\uc131 \uc694\uc18c\uac00 \ub3d9\uc77c\ud55c \uc6d0\uce59 \uc544\ub798 \ud604\ub300\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc \ud658\uacbd\uc5d0\uc11c \ucc98\uc74c\ubd80\ud130 \uc124\uacc4\u00b7\uac1c\ubc1c\ub41c \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. Facebook\uacfc \uac19\uc740 B2C \uae30\uc5c5\ub4e4\uc774 \ub300\ud45c\uc801\uc778 \uc608\ub85c, \ucc98\uc74c\ubd80\ud130 \ud074\ub77c\uc6b0\ub4dc\ub97c \uc804\uc81c\ub85c \ud50c\ub7ab\ud3fc\uc744 \uad6c\ucd95\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\uc81c \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c\ub294 AI \uc2dc\ub300\uc758 B2B \ud658\uacbd\uc5d0\uc11c\ub3c4 \ud544\uc218 \uc694\uac74\uc774 \ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c \ud50c\ub7ab\ud3fc\uc740 \uc2dc\uc7a5 \ubcc0\ud654\uc5d0 \ube60\ub974\uac8c \ub300\uc751\ud560 \uc218 \uc788\ub294 \ubbfc\ucca9\uc131\uc744 \uc81c\uacf5\ud558\uba70, \uace0\uac1d \uc218\uc694\uc640 \uc9c1\uc6d0 \uc5c5\ubb34 \uc694\uad6c\ub97c \ub3d9\uc2dc\uc5d0 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n

\uc624\ud508 \ud45c\uc900\uacfc \uae30\uc220\uc744 \uae30\ubc18\uc73c\ub85c \ud55c \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c \ud50c\ub7ab\ud3fc\uc740 \ub2e4\ub978 \uc2dc\uc2a4\ud15c\uacfc\uc758 \uc5f0\ub3d9\uc774 \uc27d\uace0, \uc720\uc5f0\uc131\uacfc \ud655\uc7a5\uc131\uc774 \ub6f0\uc5b4\ub0a9\ub2c8\ub2e4. \ub610\ud55c \ucf54\ub4dc, \ubcf4\uc548, \uac1c\ubc1c \ud504\ub85c\uc138\uc2a4 \uce21\uba74\uc5d0\uc11c\ub3c4 \ud22c\uba85\uc131\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\ub97c \ud1b5\ud574 \uc0ac\uc6a9\uc790\uc640 \uac1c\ubc1c\uc790\ub294 \ub2e4\uc591\ud55c \ub3c4\uad6c\uc640 \uae30\uc220\uc744 \ud65c\uc6a9\ud574 \uc0c8\ub85c\uc6b4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \uc11c\ube44\uc2a4\ub97c \ube60\ub974\uac8c \uac1c\ubc1c\u00b7\ud14c\uc2a4\ud2b8\u00b7\ubc30\ud3ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uacf5\ud1b5 \ucf54\ub4dc \ubca0\uc774\uc2a4 \uc5c6\uc774 \uacb0\ud569\ub41c \ud50c\ub7ab\ud3fc<\/h3>\n

\ub9ce\uc740 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc \uc81c\uacf5\uc5c5\uccb4\ub4e4\uc740 \uc5ec\ub7ec \uae30\uc220\uc744 \uc778\uc218\ud574 \ub2e8\uc21c\ud788 \uc5f0\uacb0\ud558\ub294 \ubc29\uc2dd\uc744 \uc120\ud0dd\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uae30\uc874 \uc628\ud504\ub808\ubbf8\uc2a4 \ud50c\ub7ab\ud3fc\uc758 \uc77c\ubd80\ub97c \uc7ac\uad6c\uc131\ud574 \ud074\ub77c\uc6b0\ub4dc \ud658\uacbd\uc744 \uc9c0\uc6d0\ud558\ub294 \ud615\ud0dc\uc785\ub2c8\ub2e4.<\/p>\n

\uc774\ucc98\ub7fc \uc804\uccb4 \uc778\ud504\ub77c \uad00\uc810\uc5d0\uc11c \uc124\uacc4\ub418\uc9c0 \uc54a\uc740 \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc740 \ud655\ubcf4\ud560 \uc218 \uc788\ub294 \uac00\uce58\uc640 \uadf8 \uc18d\ub3c4\ub97c \uc81c\ud55c\ud569\ub2c8\ub2e4. \uad6c\ud604\uacfc \uc6b4\uc601\uc5d0 \ub354 \ub9ce\uc740 \uc2dc\uac04\uacfc \ub9ac\uc18c\uc2a4\uac00 \ud544\uc694\ud558\uace0, \ubcf5\uc7a1\uc131\uc774 \ucee4\uc838 \uac00\uce58 \uc2e4\ud604\uae4c\uc9c0 \uc2dc\uac04\uc774 \ub354 \uac78\ub9bd\ub2c8\ub2e4.<\/p>\n

\uc774\ub7ec\ud55c \ubcf5\uc7a1\uc131\uc740 \ube44\uc6a9 \uc99d\uac00\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \ube44\ud6a8\uc728\uc801\uc778 \uc544\ud0a4\ud14d\ucc98\uc640 \uacfc\ub3c4\ud55c \ub9ac\uc18c\uc2a4 \ud560\ub2f9\uc73c\ub85c \uc778\ud574 \uace0\uac1d \uc720\uc9c0 \ube44\uc6a9\uacfc \uc131\uc7a5 \uc9c0\uc6d0 \ube44\uc6a9\uc774 \ub192\uc544\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ubc18\uba74, \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c \ud50c\ub7ab\ud3fc\uc740 \uacf5\ud1b5 \ucf54\ub4dc \ubca0\uc774\uc2a4\ub97c \uae30\ubc18\uc73c\ub85c \ub514\uc9c0\ud138, AI, \uc778\ub825 \uc6b4\uc601 \uad00\ub9ac<\/a> \uc804\ubc18\uc5d0 \uac78\uce5c \uc9c0\uc18d\uc801\uc778 \ud601\uc2e0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n

\uc774\ub97c \ud1b5\ud574 \uc2dc\uc7a5 \ubcc0\ud654, \ubcf4\uc548 \uc774\uc288, \uace0\uac1d \uc694\uad6c, \ube44\uc6a9 \uc555\ubc15\uc5d0 \ub354 \ube60\ub974\uac8c \ub300\uc751\ud558\uba70 \ucc28\ubcc4\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

2. \uc62c\uc778\uc6d0 \ud50c\ub7ab\ud3fc vs. \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158 \ud1b5\ud569<\/h2>\n

\uc74c\uc131, \ub514\uc9c0\ud138 \ucc44\ub110, \uc778\ub825 \uc6b4\uc601 \uad00\ub9ac\ub97c \ud558\ub098\ub85c \ud1b5\ud569\ud55c \uc62c\uc778\uc6d0 \ud50c\ub7ab\ud3fc\uc740 \uc0ac\uc6a9\uc774 \uac04\ud3b8\ud558\uace0 \uc6b4\uc601 \ud6a8\uc728\uc774 \ub192\uc544 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\uac00 \ud07d\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uc5d0 \ub530\ub77c \uae30\ub2a5\ubcc4\ub85c \ucd94\uac00 \ube44\uc6a9\uc774 \ubc1c\uc0dd\ud558\uc9c0 \uc54a\uc544 \ubcf5\uc7a1\ud558\uace0 \uc228\uc740 \ube44\uc6a9\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc5ec\ub7ec \uc2dc\uc2a4\ud15c \ud1b5\ud569 \ud504\ub85c\uc81d\ud2b8\uac00 \ud544\uc694 \uc5c6\uae30 \ub54c\ubb38\uc5d0 IT \ub9ac\uc18c\uc2a4\ub97c \uc720\uc9c0\ubcf4\uc218 \ub300\uc2e0 \uc804\ub7b5\uc801\uc778 \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uace0, \uc778\uc801 \uc624\ub958\uc758 \uc704\ud5d8\ub3c4 \uc904\uc5b4\ub4ed\ub2c8\ub2e4.<\/p>\n

\ub610\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \uc6b4\uc601 \uc804\ubc18\uc744 \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uad00\ub9ac\ud560 \uc218 \uc788\uc5b4, \ubaa8\ub4e0 \ub370\uc774\ud130\uc5d0 \uae30\ubc18\ud55c \uc77c\uad00\ub41c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \uc124\uacc4\ud558\uace0 \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc0c1\ub2f4\uc0ac\uc758 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ub192\uc774\uace0, \uad00\ub9ac\uc790\uac00 \uc0c1\ub2f4\uc0ac \uc131\uacfc\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uad00\ub9ac\u00b7\uac1c\uc120\ud558\ub294 \ub370\ub3c4 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n

\uc62c\uc778\uc6d0 \ud50c\ub7ab\ud3fc\uc740 \ub2e4\uc591\ud55c API\ub97c \ud1b5\ud574 \ud655\uc7a5 \uac00\ub2a5\ud574\uc57c \ud569\ub2c8\ub2e4. GDPR \uc900\uc218, \uc74c\uc131 \uc2dc\uc2a4\ud15c, \uacfc\uae08 \uc2dc\uc2a4\ud15c\uc744 \uc9c0\uc6d0\ud558\ub294 \ud575\uc2ec API\ub294 \ud544\uc218 \uc694\uc18c\uc774\uba70, \uc774\ub7ec\ud55c \ud655\uc7a5\uc131\uc740 \ud50c\ub7ab\ud3fc\uc758 \uc7a5\uae30\uc801\uc778 \ud601\uc2e0 \uac00\uce58\ub97c \uadf9\ub300\ud654\ud569\ub2c8\ub2e4.<\/p>\n

\uac1c\ubcc4 \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158 \ud1b5\ud569\uc758 \ud55c\uacc4<\/h3>\n

\ud50c\ub7ab\ud3fc\uc5d0 \ud544\uc694\ud55c \uae30\ub2a5\uc774 \ud3ec\ud568\ub418\uc5b4 \uc788\uc9c0 \uc54a\uc740 \uacbd\uc6b0, \uae30\uc5c5\uc740 \ubcc4\ub3c4\uc758 \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc744 \ucd94\uac00\ub85c \uc5f0\ub3d9\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub294 \ud574\ub2f9 \ud50c\ub7ab\ud3fc\uc774 \uc804\ubc18\uc801\uc73c\ub85c \uc720\uc5f0\uc131\uacfc \ubbfc\ucca9\uc131\uc774 \ubd80\uc871\ud558\ub2e4\ub294 \uc2e0\ud638\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.
\n
\n\ubcf5\uc7a1\uc131:<\/strong> \ub124\uc774\ud2f0\ube0c\uac00 \uc544\ub2cc \uc194\ub8e8\uc158\uc740 \uac01\uac01 \ub2e4\ub978 \uc720\uc9c0\uad00\ub9ac \uc694\uad6c\uc0ac\ud56d\uc744 \uac00\uc9c0\uba70, \uae30\uc220\uc801 \ubcf5\uc7a1\uc131\uacfc \ub9ac\uc18c\uc2a4 \ubd80\ub2f4\uc744 \uc99d\uac00\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n

\uc608\uce21 \ubd88\uac00\ub2a5\ud55c \ube44\uc6a9:<\/strong> \uc5ec\ub7ec \ud1b5\ud569\uc740 \uc11c\ub85c \ub2e4\ub978 \uacfc\uae08 \uccb4\uacc4\ub97c \ub3d9\ubc18\ud569\ub2c8\ub2e4. \ud2b9\ud788 \ub300\uaddc\ubaa8 \ud2b8\ub798\ud53d \ud658\uacbd\uc5d0\uc11c \uc74c\uc131 \uad00\ub828 \ube44\uc6a9\uc740 \uc6d4\ubcc4\u00b7\uc2dc\uc98c\ubcc4\ub85c \ud06c\uac8c \ub2ec\ub77c\uc9c8 \uc218 \uc788\uc5b4 \uc608\uc0b0 \uad00\ub9ac\uc5d0 \uc5b4\ub824\uc6c0\uc744 \uc90d\ub2c8\ub2e4.<\/p>\n

\uc5f0\uacb0\uc131\uacfc \uc548\uc815\uc131:<\/strong> \uc0c8\ub85c\uc6b4 \ud1b5\ud569\uc740 \uac80\uc99d\ub418\uc9c0 \uc54a\uc740 \uc548\uc815\uc131, \uae30\ub2a5 \ucc98\ub9ac \ubc29\uc2dd\uc758 \ucc28\uc774\ub85c \uc778\ud55c \uae30\ub300 \ubd88\uc77c\uce58, \uadf8\ub9ac\uace0 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc5d0 \ubbf8\uce58\ub294 \ubd88\ud655\uc2e4\ud55c \uc601\ud5a5\uc744 \ub3d9\ubc18\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud575\uc2ec \ube44\uc988\ub2c8\uc2a4 \uc2dc\uc2a4\ud15c\uc744 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud1b5\ud569\ud558\uba74 \uc6b4\uc601\uc774 \ub2e8\uc21c\ud574\uc9c0\uace0 \uae30\uc220 \ubd80\ucc44\uc640 \uc804\uccb4 \ube44\uc6a9\uc744 \uc904\uc774\uba74\uc11c\ub3c4, \uc9c1\uc6d0 \ubc0f \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \ub9ac\uc2a4\ud06c\ub97c \ucd5c\uc18c\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

3. \ub124\uc774\ud2f0\ube0c AI \ud1b5\ud569 vs. \ud50c\ub7ec\uadf8\uc778 \ubc29\uc2dd<\/h2>\n

AI\ub294 \uace0\uae09 \uae30\ub2a5\uc744 \ub354 \ube60\ub974\uac8c \uad6c\ud604\ud560 \uc218 \uc788\uac8c \ud574 \ud601\uc2e0\uc744 \uac00\uc18d\ud558\uace0 \uacbd\uc7c1 \uc6b0\uc704\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub124\uc774\ud2f0\ube0c AI\uac00 \ub0b4\uc7a5\ub41c \ud50c\ub7ab\ud3fc\uc5d0\uc11c\ub294 \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8, \uc790\ub3d9\ud654, \uac1c\uc778\ud654\ub41c \uacbd\ud5d8 \ub4f1 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \uc989\uc2dc \uc801\uc6a9 \uac00\ub2a5\ud55c \ud65c\uc6a9 \uc0ac\ub840\ub97c \ud1b5\ud574 \ube60\ub978 \uc131\uacfc\ub97c \uae30\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

AI\uc758 \uac00\uce58\ub97c \uadf9\ub300\ud654<\/a>\ud558\ub824\uba74, \ucc44\ub110\uc774\ub098 \ub370\uc774\ud130 \ud615\uc2dd\uc5d0 \uad00\uacc4\uc5c6\uc774 \ubaa8\ub4e0 \ub370\uc774\ud130 \uc18c\uc2a4\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 \uc811\uadfc\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574\uc11c\ub294 \uc5ec\ub7ec \ucc44\ub110\uacfc \uc194\ub8e8\uc158\uc774 \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud1b5\ud569\ub418\uc5b4\uc57c \ud558\uba70, \ucc44\ub110\ubcc4\ub85c \ubd84\ub9ac\ub41c \ud50c\ub7ec\uadf8\uc778 \ubc29\uc2dd\uc740 \uace0\uac1d \uacbd\ud5d8\uc758 \ub2e8\uc808\uc774\ub098 \uc9c0\uc5f0\uc744 \ucd08\ub798\ud574 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc5d0 \uc601\ud5a5\uc744 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub124\uc774\ud2f0\ube0c AI \ud1b5\ud569\uc740 \ub370\uc774\ud130\ub97c \uc989\uc2dc \ud65c\uc6a9 \uac00\ub2a5\ud55c \uc790\uc0b0\uc73c\ub85c \ub9cc\ub4e4\uc5b4 \uc90d\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \ub370\uc774\ud130 \uae30\ubc18 \uc758\uc0ac\uacb0\uc815\uc744 \ud1b5\ud574 \uace0\uac1d\uc774 \uc5b4\ub5a4 \ucc44\ub110\ub85c \uc811\uc18d\ud558\ub4e0 \ub354 \ube60\ub974\uace0 \uc815\ud655\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc73c\uba70, \uc774\ub294 \ucc44\ub110 \uad6c\ubd84 \uc5c6\ub294 \uc77c\uad00\ub41c \uacbd\ud5d8\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n

\ub610\ud55c \uc774 \ub370\uc774\ud130\ub294 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud544\uc694\ud55c \ub9e5\ub77d\uc744 \uc81c\uacf5\ud574 \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4. \uc774\ub294 AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \ud575\uc2ec\uc73c\ub85c, \ucee8\ud0dd\uc13c\ud130 \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d \uc5ec\uc815\uc758 \ubaa8\ub4e0 \ub2e8\uacc4\ub97c \uc774\ud574\ud558\uace0 \uce21\uc815\ud558\uba70 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ucda9\ubd84\ud55c \uace0\uac1d \uc815\ubcf4\uac00 \uc81c\uacf5\ub418\uba74 \ub300\uae30 \uc2dc\uac04\uc740 \uc904\uace0, \uc804\ubc18\uc801\uc778 \ub9cc\uc871\ub3c4\ub294 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n

\ubc18\uba74, \ubc94\uc6a9 AI \ud50c\ub7ec\uadf8\uc778\uc5d0 \uc758\uc874\ud558\ub294 \ubc29\uc2dd\uc740 \ube44\uc6a9 \ud6a8\uc728\uc801\uc774\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ucd94\uac00\uc801\uc778 \ud22c\uc790\ubfd0 \uc544\ub2c8\ub77c, \ub2e4\ub978 \ubca4\ub354\uc640 \uc194\ub8e8\uc158\uc744 \ud3c9\uac00\u00b7\uad00\ub9ac\ud558\ub294 \ub370 \ub4dc\ub294 \uc2dc\uac04, \uadf8\ub9ac\uace0 \ub370\uc774\ud130 \ubcf4\uc548 \ub9ac\uc2a4\ud06c\uae4c\uc9c0 \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4. \ub124\uc774\ud2f0\ube0c AI \ud1b5\ud569\uc740 \uc774\ub7ec\ud55c \ube44\uc6a9\uacfc \uc704\ud5d8\uc744 \uadfc\ubcf8\uc801\uc73c\ub85c \uc904\uc5ec \ud300\uc758 \ubd80\ub2f4\uc744 \ud06c\uac8c \uc644\ud654\ud569\ub2c8\ub2e4.<\/p>\n

\uacb0\uacfc\uc801\uc73c\ub85c \ub124\uc774\ud2f0\ube0c AI \ud1b5\ud569\uc740 \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc744 \ub354\uc6b1 \ubbfc\ucca9\ud558\uace0 \uc9c0\ub2a5\uc801\uc778 \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc9c4\ud654\uc2dc\ucf1c, \uac1c\uc778\ud654\ub418\uace0 \uc608\uce21 \uae30\ubc18\uc758 \uc11c\ube44\uc2a4\ub97c \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4. \uc774\ub294 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0 \ubd80\ud569\ud558\ub294 \uace0\uac1d \uc5ec\uc815\uc744 \uc124\uacc4\ud558\ub294 \ub370 \ud575\uc2ec\uc801\uc778 \uc694\uc18c\uc785\ub2c8\ub2e4.<\/p>\n

\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \ub354 \uc27d\uac8c<\/h3>\n

\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/a>\uc740 \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uace0 \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc5ec \uc7a5\uae30\uc801\uc778 \uc131\uc7a5\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ub294 \ud6a8\uc728\uc801\uc774\uace0 \ud6a8\uacfc\uc801\uc774\uba70 \uacf5\uac10 \uac00\ub2a5\ud55c \uace0\uac1d\u00b7\uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc124\uacc4\ud568\uc73c\ub85c\uc368 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n

\ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c \ud50c\ub7ab\ud3fc\uc744 \uae30\ubc18\uc73c\ub85c \ud55c \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \ub300\ud654\ud615\u00b7\uc608\uce21\ud615\u00b7\uc0dd\uc131\ud615 AI\ub85c \uad6c\ub3d9\ub429\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc874\uc758 \uc815\uc801\uc774\uace0 \ube44\ud6a8\uc728\uc801\uc778 \uacbd\ud5d8\uc744 \uc790\ub3d9\ud654\ud558\uace0, \ubcf4\uc644\ud558\uba70, \uc9c0\uc18d\uc801\uc73c\ub85c \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ud638\uc791\uc6a9\uacfc \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc720\uc5f0\ud558\uac8c \uc124\uacc4\ud558\uace0 \uc5ec\uc815\uc744 \ucd5c\uc801\ud654\ud568\uc73c\ub85c\uc368, \uac01 \uc811\uc810\uc740 \ube0c\ub79c\ub4dc \uc544\uc774\ub374\ud2f0\ud2f0\uc640 \uace0\uac1d \uae30\ub300\uc5d0 \uc815\ubc00\ud558\uac8c \ubd80\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc2e4\uc81c \ube44\uc988\ub2c8\uc2a4 \uacfc\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud55c \uace0\ub3c4\ud654\ub41c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc785\ub2c8\ub2e4.<\/p>\n

4. \ud50c\ub7ab\ud3fc\uacfc \uc81c\uacf5\uc5c5\uccb4\uc5d0 \ub300\ud55c \uc2e0\ub8b0<\/h2>\n

\ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uae30\uc900\uc73c\ub85c \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc \uc81c\uacf5\uc5c5\uccb4\ub97c \uc120\ud0dd\ud560 \ub54c\ub294 \u2018\uc2e0\ub8b0\u2019 \uc5ed\uc2dc \ud575\uc2ec \uc694\uc18c\uc785\ub2c8\ub2e4.<\/p>\n

\ud50c\ub7ab\ud3fc\uc740 \ub2e4\uc591\ud55c \uc18c\uc2a4\uc758 \ubbfc\uac10\ud55c \ub370\uc774\ud130\ub97c \uc548\uc804\ud558\uac8c \uad00\ub9ac\u00b7\uc800\uc7a5\ud558\uace0, \ub192\uc740 \uac00\uc6a9\uc131\uacfc \uc548\uc815\uc801\uc778 \uc6b4\uc601\uc744 \ubcf4\uc7a5\ud558\uba70, \uc0ac\uc774\ubc84 \uc704\ud611\uc73c\ub85c\ubd80\ud130 \ubcf4\ud638\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub294 \ub370\uc774\ud130 \ubb34\uacb0\uc131, \uaddc\uc81c \uc900\uc218, \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc131\ub2a5\uc744 \ud655\ubcf4\ud574 \ube44\uc988\ub2c8\uc2a4 \uc5f0\uc18d\uc131\uacfc \uace0\uac1d \uc2e0\ub8b0\ub97c \uc720\uc9c0\ud558\ub294 \ub370 \ud544\uc218\uc801\uc785\ub2c8\ub2e4.<\/p>\n

\uc2e0\ub8b0\ub294 \uae30\uc220\uc5d0\ub9cc \uad6d\ud55c\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ubca4\ub354\uc758 \uc804\ubb38\uc131, \uadf8\ub9ac\uace0 \ubca4\ub354\uc640 \ud30c\ud2b8\ub108\uac00 \uace0\uac1d \ud300\uacfc \uc5bc\ub9c8\ub098 \ud6a8\uacfc\uc801\uc73c\ub85c \ud611\uc5c5\ud574 \ud544\uc694\ud55c \uc5ed\ub7c9 \uaca9\ucc28\ub97c \ud574\uc18c\ud574 \uc8fc\ub294\uc9c0\ub3c4 \uc911\uc694\ud569\ub2c8\ub2e4. \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ucee8\ud0dd\uc13c\ud130 \ubca4\ub354\ub294 \ub3c4\uc785 \uc804 \uacfc\uc815\uc5d0\uc11c \ub9ac\uc2a4\ud06c\ub97c \uc904\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n

\uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ubca4\ub354\uc758 \ud575\uc2ec \uc694\uc18c\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n

\uacf5\uac1c\ub41c \uac80\uc99d:<\/strong> \uc2dc\uc7a5\uacfc \uace0\uac1d\uc758 \ud3c9\uac00\ub294 \uc5b4\ub5a0\ud55c\uac00? \uc5c5\uacc4 \uc778\uc99d\uacfc \ud45c\uc900 \uc900\uc218 \uc5ec\ubd80, \uc2e4\uc81c \uace0\uac1d \ub9ac\ubdf0\uc640 \uc9c0\uc6d0 \uacbd\ud5d8\uc740 \uc911\uc694\ud55c \ud310\ub2e8 \uae30\uc900\uc785\ub2c8\ub2e4. \ube60\ub978 \uac00\uce58 \uc2e4\ud604 \uc0ac\ub840\ub294 \uace0\uac1d \uc131\uacf5\uc5d0 \uc9d1\uc911\ud558\uace0 \uc788\uc74c\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n

\uac80\uc99d\ub41c \uc804\ubb38\uc131:<\/strong> \uc804\ubb38 \uc11c\ube44\uc2a4 \uc870\uc9c1\uc740 \ubcf5\uc7a1\ud55c \uad6c\ucd95 \uacfc\uc815\uc5d0\uc11c \ud070 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uc628\ubcf4\ub529, \uad6c\ucd95, \ucd5c\uc801\ud654 \uc804 \uacfc\uc815\uc5d0\uc11c \uae30\uc220\uc801\u00b7\uc804\ub7b5\uc801 \ucee8\uc124\ud305\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\ud22c\uba85\ud558\uace0 \uc720\uc5f0\ud55c \uac00\uaca9 \uc815\ucc45:<\/strong> \uc9c0\ub098\uce58\uac8c \ubcf5\uc7a1\ud55c \uacfc\uae08 \uad6c\uc870\ub294 \uacbd\uace0 \uc2e0\ud638\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uc778\ubc14\uc6b4\ub4dc\u00b7\uc544\uc6c3\ubc14\uc6b4\ub4dc \ud1b5\ud654, IVR, \uc624\ub514\uc624\u00b7\uc6f9 \uc778\ud130\ub799\uc158\ubcc4\ub85c \uc74c\uc131 \uc0ac\uc6a9 \uc694\uae08\uc774 \ud06c\uac8c \ub2ec\ub77c\uc9c0\uace0, \ud1b5\uc2e0 \uc11c\ube44\uc2a4 \ube44\uc6a9\uc774 \ubcc4\ub3c4\ub85c \uccad\uad6c\ub418\ub294 \uad6c\uc870\ub294 \ubd80\ub2f4\uc744 \ud0a4\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc9c0\uc18d\uac00\ub2a5\uc131:<\/strong> \ud658\uacbd\uc5d0 \ub300\ud55c \ucc45\uc784\uc740 \uc810\uc810 \ub354 \uc911\uc694\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. CDP Management Sustainability \uc2a4\ucf54\uc5b4\uce74\ub4dc\uc640 \uac19\uc740 \uc5c5\uacc4 \ud45c\uc900 \uc9c0\ud45c\ub97c \ud1b5\ud574 \ud658\uacbd\uc801 \ucc45\uc784\uacfc \uae30\uc5c5 \uac00\uce58 \uc815\ub82c \uc5ec\ubd80\ub97c \ud655\uc778\ud558\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4.<\/p>\n

AI \uc724\ub9ac:<\/strong> \uc2e0\ub8b0\uc758 \ud575\uc2ec \uc694\uc18c\ub85c, \ud50c\ub7ab\ud3fc \uc81c\uacf5\uc5c5\uccb4\ub294 AI \uc801\uc6a9 \uc2dc \ub370\uc774\ud130 \ud45c\uc900 \uc900\uc218\uc640 \ud3b8\ud5a5 \ucd5c\uc18c\ud654 \ub4f1 \uc5c4\uaca9\ud55c \uac00\uc774\ub4dc\ub77c\uc778\uc744 \ub530\ub77c\uc57c \ud569\ub2c8\ub2e4. \uc54c\uace0\ub9ac\uc998 \uc801\uc6a9 \ubc29\uc2dd\uc758 \ud22c\uba85\uc131\uc740 \uc6b4\uc601 \uc601\ud5a5\uc5d0 \ub300\ud55c \uc774\ud574\ub97c \ub192\uc774\uace0, \uacb0\uacfc\uc5d0 \ub300\ud55c \ud1b5\uc81c\ub825\uc744 \uc720\uc9c0\ud558\uac8c \ud569\ub2c8\ub2e4.<\/p>\n

\ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc \ub3c4\uc785\uc5d0\ub294 \uc804 \uacfc\uc815\uc5d0\uc11c \uc2e0\ub8b0\ud558\uace0 \uc758\uc9c0\ud560 \uc218 \uc788\ub294 \ud30c\ud2b8\ub108\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \ucda9\ubd84\ud55c \uc2dc\uac04\uc744 \ub4e4\uc5ec \ud30c\ud2b8\ub108\uc758 \uc2e0\ub8b0 \uc694\uc18c\ub97c \uaf3c\uaf3c\ud788 \ud3c9\uac00\ud558\uc138\uc694.<\/p>\n

\ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0 \ub9de\ub294 CCaaS \ud50c\ub7ab\ud3fc \ucc3e\uae30<\/h2>\n

\ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc5d0\ub294 \ub354 \ub9ce\uc740 \uac83\uc744 \uc694\uad6c\ud574\ub3c4 \ub429\ub2c8\ub2e4. \uacbd\uc7c1 \uc6b0\uc704\ub97c \ub9cc\ub4e4\uc5b4 \uc904 \uc774\ub2c8\uc154\ud2f0\ube0c\uc640 \ubaa9\ud45c\ub97c \ucda9\ubd84\ud788 \uc9c0\uc6d0\ud574\uc57c \ud569\ub2c8\ub2e4. \uc704\uc758 \ud575\uc2ec \uae30\uc900\uc73c\ub85c \ud6c4\ubcf4\ub97c \ucd94\ub9b0 \ub4a4, \uc138\ubd80 \uae30\ub2a5\uc744 \uae4a\uc774 \uc788\uac8c \ube44\uad50\ud574 \uc870\uc9c1\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc120\ud0dd\ud558\uc138\uc694.<\/p>\n

Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc<\/a>\uc774 \uc5b4\ub5bb\uac8c \uc6b4\uc601\uc744 \ub2e8\uc21c\ud654\ud558\uace0, \uae30\uc220 \ud658\uacbd\uc744 \ucd5c\uc18c\ud654\ud558\uba70, \ube60\ub974\uac8c \ubcc0\ud654\ud558\ub294 \uc2dc\uc7a5\uacfc \uacbd\uc7c1 \ud658\uacbd\uc5d0\uc11c \ud300\uc774 \ud55c\ubc1c \uc55e\uc11c \ub098\uac08 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294\uc9c0 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/p>\n

\ub610\ud55c \uc774 \uc790\ub8cc\ub97c \ud1b5\ud574 \uc120\ub3c4 \uae30\uc5c5\ub4e4\uc774 CX \ud601\uc2e0\uc744 \uc704\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c Genesys\ub97c \uc120\ud0dd\ud558\ub294 \uc774\uc720<\/a>\ub97c \ud655\uc778\ud574 \ubcf4\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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