{"id":604591,"date":"2025-12-03T07:45:09","date_gmt":"2025-12-03T15:45:09","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/unified-experience-for-itsm-is-here-genesys-servicenow-share-why-it-matters"},"modified":"2025-12-11T21:03:24","modified_gmt":"2025-12-12T05:03:24","slug":"unified-experience-for-itsm-is-here-genesys-servicenow-share-why-it-matters","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/unified-experience-for-itsm-is-here-genesys-servicenow-share-why-it-matters","title":{"rendered":"ITSM\uc6a9 Unified Experience \ucd9c\uc2dc \u2014 Genesys\uc640 ServiceNow\uac00 \ubc1d\ud788\ub294 \ud575\uc2ec \uac00\uce58"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]\uc81c\ub124\uc2dc\uc2a4(Genesys)\ub294 \ucd5c\uadfc,<\/span> \uc11c\ube44\uc2a4\ub098\uc6b0(ServiceNow)\uc640\uc758 \ud30c\ud2b8\ub108\uc2ed\uc744 \ud655\uc7a5<\/span><\/a>\ud558\uc5ec, \uc790\uc728 \uc0c1\ub2f4\uc0ac\uac00 \uc0c1\uc2dc \uc6b4\uc601\ub418\ub294 \ube44\uc988\ub2c8\uc2a4\ub97c \uc9c0\uc6d0\ud558\ub294 \ubc94\uc6a9 \uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc73c\ub85c\uc758 \uc804\ud658\uc744 \uac00\uc18d\ud654\ud558\uae30 \uc704\ud55c \uc9c0\ub09c \uc218 \ub144\uac04\uc758 \ud611\ub825\uc744 \ub354\uc6b1 \uac15\ud654\ud588\uc2b5\ub2c8\ub2e4. \uc774 \ubc1c\ud45c\uc5d0\ub294 \uc544\uc8fc \uc911\uc694\ud55c \uc774\uc815\ud45c\uac00 \ud3ec\ud568\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc591\uc0ac\uac00 \uacf5\ub3d9 \uac1c\ubc1c\ud55c \ud1b5\ud569 \uc194\ub8e8\uc158\uc778 \u2018Unified Experience\u2019\ub97c \uc11c\ube44\uc2a4\ub098\uc6b0 ITSM\uc5d0\uc11c \uc0ac\uc6a9\ud560 \uc218 \uc788\uac8c \ub41c \uac83\uc785\ub2c8\ub2e4. \uc774\uc81c IT \ud300\uc740 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc6d0\ud65c\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \ubfd0 \uc544\ub2c8\ub77c \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \ub77c\uc6b0\ud305\ud558\uace0, \uc778\ub825\uc744 \ubc30\uce58\ud558\uace0, \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\ud558\uace0, \ube44\uc6a9\uc744 \ucd5c\uc801\ud654\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uc778\uc0ac\uc774\ud2b8\ub97c \ub354\uc6b1 \uc190\uc27d\uac8c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

9\uc6d4 \ubc1c\ud45c \ub2f9\uc77c, \uc800\ub294 ‘Xperience 2025’\uc5d0\uc11c Genesys-ServiceNow \ube0c\ub808\uc774\ud06c\uc544\uc6c3 \uc138\uc158\uc744 \ubc1c\ud45c\ud588\uc2b5\ub2c8\ub2e4. \uc11c\ube44\uc2a4\ub098\uc6b0 ITSM\ub97c \uc704\ud55c Unified Experience\uc5d0 \ub300\ud574 \ub2e8 \ud55c \uc7a5\uc758 \uc2ac\ub77c\uc774\ub4dc\ub9cc \ud560\uc560\ud588\uc9c0\ub9cc, \uac00\uc7a5 \ub9ce\uc740 \uc9c8\ubb38\uc744 \ubc1b\uc558\uc73c\uba70, \uc774\ud6c4 \uba87\uba87 IT \ub9ac\ub354\ub4e4\uacfc \ubcf8\uaca9\uc801\uc778 \ub17c\uc758\ub97c \ud558\uae30\ub3c4 \ud588\uc2b5\ub2c8\ub2e4. \uc774\ucc98\ub7fc \ub728\uac70\uc6b4 \uad00\uc2ec\uc740 \ud6a8\uc728\uc131 \uac1c\uc120, \uc6cc\ud06c\ud50c\ub85c \uc790\ub3d9\ud654, \ud655\uc7a5\ub418\ub294 \uae30\uc220 \uc2a4\ud0dd \uad00\ub9ac \ub4f1\uc5d0 \ub300\ud55c \uc555\ubc15\uc744 \ubc1b\ub294 IT \ud300\uc5d0\uac8c \uc774 \uc194\ub8e8\uc158\uc774 \uac16\ub294 \uc758\ubbf8\ub97c \uc798 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. <\/span><\/p>\n

\ub354 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30 \uc704\ud574, \uc800\ub294<\/span> \uc81c\ub124\uc2dc\uc2a4 \uc81c\ud488 \uad00\ub9ac \uc218\uc11d \uc774\uc0ac\uc778 \ube0c\ub77c\uc774\uc5b8 \uc2a4\ud39c\uc11c(Brian Spencer)<\/span><\/a>\uc640<\/span> \uc11c\ube44\uc2a4\ub098\uc6b0 \uc218\uc11d \uc81c\ud488 \uad00\ub9ac\uc790\uc778 \ucf00\uce74 \uc774\uce58\ub178\uc138(Keka Ichinose)<\/span><\/a>\uc640 \uc778\ud130\ubdf0\ub97c \uc9c4\ud589\ud588\uc2b5\ub2c8\ub2e4. \uc774 \ub300\ud654\ub294 \uc6d0\ub798\ub294 \ub0b4\ubd80 \uc5f0\uad6c \ubaa9\uc801\uc73c\ub85c \uacc4\ud68d\ub418\uc5c8\uc9c0\ub9cc, \ub9ce\uc740 \uc0ac\ub78c\ub4e4\uacfc \uacf5\uc720\ud560 \uac00\uce58\uac00 \uc788\ub294 \uc18c\uc911\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc5c8\uc2b5\ub2c8\ub2e4. \ub450 \uc0ac\ub78c\uc740 \uc774 \uc0c8\ub85c\uc6b4 \ud638\ud658\uc131\uc774 \uc65c \uc911\uc694\ud55c\uc9c0, \uc774\uac83\uc774 IT \ud300\uc774 \uc790\ub3d9\ud654\uc640 \uacf5\uac10 \uc0ac\uc774\uc5d0 \uade0\ud615\uc744 \uc774\ub8e8\ub294 \ub370 \uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub420\uc9c0, \uadf8\ub9ac\uace0 IT \uc11c\ube44\uc2a4 \uc81c\uacf5\uc758 \ubbf8\ub798\uc5d0 \uc5b4\ub5a4 \uc758\ubbf8\uac00 \uc788\ub294\uc9c0\ub97c \uc790\uc138\ud788 \uc18c\uac1c\ud588\uc2b5\ub2c8\ub2e4.* <\/span><\/p>\n

IT \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ucd5c\uc801\uc758 \ubc29\ubc95\uc744 \ubaa8\uc0c9 \uc911\uc774\uac70\ub098 \uae30\uc874 \ud22c\uc790\uc758 \uac00\uce58\ub97c \uadf9\ub300\ud654\ud558\uace0\uc790 \ud558\ub294 \uae30\uc5c5\uc5d0\ub294 \uc774 \ub300\ud654\uac00 \uc88b\uc740 \uc9c0\uce68\uc774 \ub418\uc5b4\uc904 \uac83\uc785\ub2c8\ub2e4. ITSM\uc744 \uc704\ud55c Unified Experience\uac00 \ub354 \uc2a4\ub9c8\ud2b8\ud558\uac8c \uc77c\ud558\uace0, \ud0c4\ub825\uc131\uc744 \uc720\uc9c0\ud558\uba70, \ud6a8\uc728\uc801\uc774\uba74\uc11c\ub3c4 \uc778\uac04\uc801\uc778 IT \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub418\ub294\uc9c0\ub97c \uba85\ud655\ud558\uac8c \ubcf4\uc5ec\uc8fc\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. <\/span>[\/vc_column_text][vc_column_text css=””]\uba3c\uc800, ITSM\uc5d0 \ub300\ud55c \uac04\ub2e8\ud55c \uac1c\ub150 \uc815\ub9ac\ub85c \uc2dc\uc791\ud574 \ubcf4\uaca0\uc2b5\ub2c8\ub2e4. ITSM\uc774\ub780 \ubb34\uc5c7\uc774\uba70, ITSM\uc774 \uc9c0\uc6d0\ud558\ub294 \ud575\uc2ec \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c? \uadf8\ub9ac\uace0 \uc9c0\uae08 ITSM \ubd84\uc57c\ub97c \uc7ac\ud3b8\ud558\uace0 \uc788\ub294 \uc8fc\uc694 \ud2b8\ub80c\ub4dc\ub294 \ubb34\uc5c7\uc778\uac00\uc694? <\/strong><\/p>\n

\ucf00\uce74 \uc774\uce58\ub178\uc138 :<\/strong> IT \uc11c\ube44\uc2a4 \uad00\ub9ac(IT Service Management, \uc774\ud558 ITSM)\ub294 IT \ud300\uc774 \uc870\uc9c1 \uc804\uccb4\uc5d0 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uc9c0\uc6d0\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud55c \ud50c\ub808\uc774\ubd81\uc785\ub2c8\ub2e4. ITSM\uc740 \ubb34\uc5b8\uac00 \uace0\uc7a5 \ub0ac\uc744 \ub54c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \uc778\uc2dc\ub358\ud2b8 \uad00\ub9ac, \uc0c8 \ub178\ud2b8\ubd81\uc774\ub098 \uc571\uacfc \uac19\uc774 \uc9c1\uc6d0\uc5d0\uac8c \ud544\uc694\ud55c \uac83\uc744 \uc9c0\uc6d0\ud558\ub294 \uc11c\ube44\uc2a4 \uc694\uccad, \ud1b5\uc81c\ub41c \ubc29\uc2dd\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ub97c \ubc30\ud3ec\ud558\ub294 \ubcc0\uacbd \uad00\ub9ac\uc640 \uac19\uc740 \ud504\ub85c\uc138\uc2a4\ub97c \ud45c\uc900\ud654\ud569\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4\uac00 \uacc4\uc18d \uc6d0\ud65c\ud558\uac8c \uc6b4\uc601\ub420 \uc218 \uc788\ub3c4\ub85d \uc77c\uad00\uc131, \uc18d\ub3c4, \uc548\uc815\uc131\uc744 \ud655\ubcf4\ud558\ub294 \uac83\uc774 ITSM\uc758 \ubaa9\ud45c\uc785\ub2c8\ub2e4. <\/span><\/p>\n

\ud558\uc9c0\ub9cc IT \ud5ec\ud504 \ub370\uc2a4\ud06c\ub294 \uc790\ub3d9\ud654, \ud6a8\uc728\uc131, \uc2e0\uc18d\ud55c \ub300\uc751\uc5d0 \ub300\ud55c \ub04a\uc784\uc5c6\ub294 \uc555\ubc15\uc744 \ubc1b\uace0 \uc788\uc73c\uba70, \uc885\uc885 \uc778\ub825\uc774 \ubd80\uc871\ud55c \uc0c1\ud669\uc5d0 \uc9c1\uba74\ud558\uae30\ub3c4 \ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc810\uc5d0\uc11c ITSM\uc758 \ucd5c\uc2e0 \ud2b8\ub80c\ub4dc\uac00 \uc8fc\ubaa9\uc744 \ubc1b\uc2b5\ub2c8\ub2e4. ‘AI’\uc640 ‘\uc790\ub3d9\ud654’\ub294 \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc744 \uc5c6\uc560\uace0, \ubb38\uc81c\uac00 \ucee4\uc9c0\uae30 \uc804\uc5d0 \uc774\ub97c \uc608\uce21 \ubc0f \ud574\uacb0\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. ‘\uc5d0\uc774\uc804\ud2f1 \uc5b4\uc2dc\uc2a4\ud134\uc2a4(\uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0 \uc2dc\uc2a4\ud15c \uc804\ubc18\uc5d0 \uac78\uccd0 \uc870\uce58\ub97c \ucde8\ud560 \uc218 \uc788\ub294 \uc9c0\ub2a5\ud615 \uc5d0\uc774\uc804\ud2f1 AI)’\ub294 \ub354\uc6b1 \ubcf5\uc7a1\ud55c \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ucc98\ub9ac\ud558\uae30 \uc704\ud574 \ub4f1\uc7a5\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 ‘\ud1b5\ud569\ub41c \uacbd\ud5d8’\uc740 \uc0ac\uc77c\ub85c\ub97c \ud5c8\ubb3c\uace0, \uc9c1\uc6d0\ub4e4\uc774 \uc6d0\ud65c\ud558\uac8c \uc6d0\uc2a4\ud1b1\uc73c\ub85c \uc9c0\uc6d0\ubc1b\uc744 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. <\/span><\/p>\n

\uc774\uac83\uc774 \ubc14\ub85c, \uc11c\ube44\uc2a4\ub098\uc6b0\uc640 \uc81c\ub124\uc2dc\uc2a4\uc758 \ud30c\ud2b8\ub108\uc2ed \ubc0f \ud1b5\ud569\uc774 \uae30\ub300\ub418\ub294 \uc774\uc720\uc785\ub2c8\ub2e4. ITSM\uc758 \ud575\uc2ec \ub2c8\uc988\uc640 \ud2b8\ub80c\ub4dc\uac00 \ubc18\uc601\ub41c Unified Experience\ub97c \uc11c\ube44\uc2a4\ub098\uc6b0 ITSM\uc5d0\uc11c \uc0ac\uc6a9\ud560 \uc218 \uc788\uac8c \ub428\uc73c\ub85c\uc368, IT \ud300\uc740 \uc5c5\ubb34\ub97c \ub354 \ubcf4\ub2e4 \uc27d\uace0 \uc6d0\ud65c\ud558\uac8c \ucc98\ub9ac\ud558\uace0 \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span>[\/vc_column_text][vc_column_text css=””]IT \uc11c\ube44\uc2a4\uc758 \uc778\uc801 \uce21\uba74\uc5d0 \ub300\ud574\uc11c\ub3c4 \uc774\uc57c\uae30\ud574 \ubcf4\uc8e0. \uc81c\ub124\uc2dc\uc2a4\uc640 \uc11c\ube44\uc2a4\ub098\uc6b0\uc758 Unified Experience\uac00 \ud300\uc774 \ub2e8\uc21c\ud788 \ud3ed\uc99d\ud558\ub294 \uc5c5\ubb34\uc5d0 \ub300\uc751\ud558\ub294 \uac83\uc744 \ub118\uc5b4, \uc11c\ube44\uc2a4 \uc81c\uacf5 \ubc0f \ud300 \uc0ac\uae30\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ub370 \uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub420\uae4c\uc694? <\/strong><\/p>\n

\ube0c\ub77c\uc774\uc5b8 \uc2a4\ud39c\uc11c:<\/strong> IT \uc804\ubb38\uac00\ub294 \ub54c\ub54c\ub85c \uc790\uc2e0\uc758 \uc77c\uc774 \uc88c\uc808\uc2a4\ub7fd\uace0 \ubcf4\ub78c \uc5c6\ub294 \uc77c\ub85c \uc5ec\uaca8\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\uc591\ud55c \ud234\uc744 \ub2e4\ub8e8\uace0, \uae30\uc220\uacfc \ud504\ub85c\uc138\uc2a4, \uc808\ucc28\ub97c \ud56d\uc0c1 \ucd5c\uc2e0 \uc0c1\ud0dc\ub85c \uc720\uc9c0\ud558\ub294 \uac83\uc740 \ubb3c\ub860, \uae30\uc220\uc744 \uc644\uc804\ud788 \uc774\ud574\ud558\uc9c0 \ubabb\ud558\ub294 \uc9c1\uc6d0\ub4e4\uc744 \uc704\ud574 \ubb38\uc81c\ub97c \ud574\uacb0\ud574 \uc918\uc57c \ud558\uc8e0. \uc124\uc0c1\uac00\uc0c1\uc73c\ub85c, \ub3c4\uc6c0\uc774 \ub418\ub3c4\ub85d \ub9cc\ub4e4\uc5b4\uc9c4 \ubc14\ub85c \uadf8 \ud234\ub4e4\uc774 \ub54c\ub85c\ub294 \uc88c\uc808\uc758 \uc6d0\uc778\uc774 \ub418\uae30\ub3c4 \ud569\ub2c8\ub2e4. <\/span><\/p>\n

\uc5ec\uae30\uc11c Unified Experience\uac00 \uac00\uce58\ub97c \ubc1c\ud718\ud569\ub2c8\ub2e4. Unified Experience\ub294 IT \ud300\uc774 \uc77c\uc815\uc744 \uad00\ub9ac\ud558\uace0, \uc131\uacfc\ub97c \ucd94\uc801\ud558\uace0, \uae30\uc220\uc744 \uac1c\ubc1c\ud558\uace0, \ud544\uc694\ud55c \uc9c0\uc2dd\uc5d0 \uc811\uadfc\ud560 \uc218 \uc788\ub294 \ub2e8\uc77c \uacf5\uac04\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub610\ud55c ITSM\uc758 \uc778\uc2dc\ub358\ud2b8, \uc74c\uc131 \ub300\ud654, \ub0b4\ubd80 \uace0\uac1d \ucc44\ud305 \ub4f1 \ubaa8\ub4e0 \uc720\ud615\uc758 \uc791\uc5c5\uc744 \ucc98\ub9ac\ud558\uae30 \uc704\ud55c \ud1b5\ud569 \ub370\uc2a4\ud06c\ud1b1\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. <\/span>[\/vc_column_text][vc_single_image image=”600738″ css=”.vc_custom_1761835452599{border-bottom-width: 2.5em !important;}”][vc_column_text css=”.vc_custom_1761835479791{margin-top: 2.5em !important;}”]Now Assist\uc640 Genesys Cloud<\/span>\u2122<\/span> Agent \ucf54\ud30c\uc77c\ub7ff\uc744 \ud1b5\ud574 IT \uc9c1\uc6d0\uc740 \uc801\uc808\ud55c \uc2dc\uae30\uc5d0 \uc801\uc808\ud55c \uc815\ubcf4\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ub05d\uc5c6\ub294 \uac80\uc0c9 \uc5c6\uc774\ub3c4 \ubb38\uc81c\ub97c \ub354 \ube68\ub9ac \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub9c8\ubb34\ub9ac \ucf54\ub4dc, \uba54\ubaa8 \uc785\ub825\uacfc \uac19\uc740 \ubc88\uac70\ub85c\uc6b4 \uc791\uc5c5\uc740 \uc790\ub3d9\ud654\ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud234\uc744 \uc0ac\uc6a9\ud568\uc73c\ub85c\uc368 IT \uc804\ubb38\uac00\ub4e4\uc740 \ubcf4\ub2e4 \uc218\uc6d4\ud558\uace0 \uc644\ubcbd\ud558\uac8c \uc5c5\ubb34\ub97c \uc218\ud589\ud558\uace0, \uc77c\uc5d0 \ub300\ud55c \uc790\ubd80\uc2ec\uc744 \uac00\uc9c0\uace0, \ub0b4\ubd80 \uace0\uac1d\uc778 \uc9c1\uc6d0\ub4e4\uc758 \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span>[\/vc_column_text][vc_column_text css=””][\/vc_column_text][vc_column_text css=”.vc_custom_1761835079089{margin-top: 2.5em !important;border-bottom-width: 2.5em !important;}”]<\/p>\n

\"\"<\/strong><\/em><\/p>\n

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\uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \ubc88\uac70\ub85c\uc6b4 \uc5c5\ubb34\ub97c \ube60\ub974\uac8c \ucc98\ub9ac\ud558\uace0, \ud544\uc694\ud55c \ub9e5\ub77d\uc744 \uc190\uc27d\uac8c \ud30c\uc545\ud558\uba70, AI\uac00 \ud544\uc694\ud55c \uac83\uc744 \uc815\ud655\ud558\uac8c \uc81c\uacf5\ud574 \uc90c\uc73c\ub85c\uc368, IT \uc804\ubb38\uac00\ub294 \uac00\uc7a5 \uc911\uc694\ud55c \uc21c\uac04\uc5d0 \uc778\uac04\uc801\uc778 \uad00\uacc4\uc640 \uc18c\ud1b5\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4. <\/strong><\/em><\/p>\n

\u2013 \ube0c\ub77c\uc774\uc5b8 \uc2a4\ud39c\uc11c, Genesys \uc81c\ud488 \uad00\ub9ac \ub2f4\ub2f9 \uc120\uc784 \uc774\uc0ac<\/p>\n

[\/vc_column_text][vc_column_text css=”.vc_custom_1761835133537{margin-top: 2.5em !important;}”]AI\ub97c \uc5b8\uae09\ud558\uc9c0 \uc54a\uace0\uc11c\ub294 \uc774 \ub300\ud654\ub97c \uc774\uc5b4\uac08 \uc218 \uc5c6\uc744 \uac83 \uac19\uc2b5\ub2c8\ub2e4. \uc11c\ube44\uc2a4\ub098\uc6b0\uc640 \uc81c\ub124\uc2dc\uc2a4\uc758 \uac00\uc7a5 \uc778\uc0c1 \uae4a\uc5c8\ub358 AI \uae30\ub2a5\uc744 \ud55c \uac00\uc9c0\ub9cc \uc190\uaf3d\uc73c\ub77c\uba74 \ubb34\uc5c7\uc774 \uc788\uc744\uae4c\uc694? \uadf8\ub9ac\uace0 Unified Experience \uc194\ub8e8\uc158 \ub3c4\uc785\uc73c\ub85c \uace0\uac1d\uc740 \uc5b4\ub5a4 \uc758\ubbf8 \uc788\ub294 \ubcc0\ud654\ub97c \uccb4\uac10\ud558\uac8c \ub420\uae4c\uc694? <\/strong><\/p>\n

\uc2a4\ud39c\uc11c:<\/strong> \uc800\ub294 \uc11c\ube44\uc2a4\ub098\uc6b0\uc758 Now Assist\uc5d0 \uae4a\uc740 \uc778\uc0c1\uc744 \ubc1b\uc558\uc2b5\ub2c8\ub2e4. \ucc44\ud305 \ub300\ud654\ub97c \uc644\uc804\ud788 \uc790\ub3d9\ud654\ud558\uace0, IT \uace0\uac1d\uc5d0\uac8c \uae30\uc220 \uc790\ub8cc\ub97c \uc81c\uacf5\ud558\uba70, \ube44\ubc00\ubc88\ud638 \uc7ac\uc124\uc815\uacfc \uac19\uc740 \uc77c\uc0c1\uc801\uc778 \uc6cc\ud06c\ud50c\ub85c\ub97c \ucc98\ub9ac\ud558\uc5ec IT \uc804\ubb38\uac00\uc758 \ubd80\ub2f4\uc744 \ud06c\uac8c \ub35c\uc5b4\uc90d\ub2c8\ub2e4. <\/span><\/p>\n

\"\"\ud558\uc9c0\ub9cc \uc9c4\uc815\ud55c \uac00\uce58\ub294 \ub370\uc2a4\ud06c\ud1b1 \ud658\uacbd\uc5d0\uc11c \ubc1c\ud718\ub429\ub2c8\ub2e4. Now Assist\ub294 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0 \uc801\uc808\ud55c \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uc6cc\ud06c\ud50c\ub85c\ub97c \uc790\ub3d9\uc73c\ub85c \uc2e4\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2e0\uaddc \uacc4\uc815 \ud504\ub85c\ube44\uc800\ub2dd, \uc0ac\uc6a9\uc790 \uc561\uc138\uc2a4 \uad00\ub9ac, \ubc31\uc624\ud53c\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc2e4\ud589 \ub4f1 \ubb34\uc5c7\uc774\ub4e0 \uac00\ub2a5\ud569\ub2c8\ub2e4. <\/span><\/p>\n

\uc774\ub97c \ud1b5\ud574 IT \uc9c1\uc6d0\uc740 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \uc81c\ub300\ub85c \uc774\ud574\ud558\uace0 \uc778\uac04\uc801\uc778 \uad00\uacc4\ub97c \uad6c\ucd95\ud558\ub294 \ub370 \uc9d1\uc911\ud560 \uc218 \uc788\uc73c\uba70, \ud50c\ub7ab\ud3fc\uc740 \ubc31\uadf8\ub77c\uc6b4\ub4dc\uc5d0\uc11c \ubcf5\uc7a1\ud55c \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud569\ub2c8\ub2e4. <\/span><\/p>\n

\uc774\uce58\ub178\uc138:<\/strong> \uc81c\ub124\uc2dc\uc2a4\uc758 AI \uae30\ub2a5 \uc911 \uc815\ub9d0 \uc778\uc0c1 \uae4a\uc5c8\ub358 \ud55c \uac00\uc9c0\ub294 \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d(Speech and Text Analytics)\uc785\ub2c8\ub2e4. \uc774 \uae30\ub2a5\uc740 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \uc790\ub3d9\uc73c\ub85c \uccad\ucde8\ud558\uace0 \ubd84\uc11d\ud558\uc5ec \ud1b5\ud654 \ubc0f \ucc44\ud305 \uc804\ubc18\uc5d0\uc11c \ud2b8\ub80c\ub4dc\ub97c \ud30c\uc545\ud558\uace0, \uac10\uc815\uc744 \uac10\uc9c0\ud558\uba70, \ud575\uc2ec \uc8fc\uc81c\ub97c \uac15\uc870\ud574\uc11c \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. <\/span><\/p>\n

Unified Experience\uc5d0 \ub3c4\uc785\ub418\uba74 \uc0c1\ub2f4\uc0ac \uad00\ub9ac\uc790\ub294 \ub354\uc774\uc0c1 \ubb34\uc791\uc704 \uc810\uac80\uc774\ub098 \uc9c1\uac10\uc5d0 \uc758\uc874\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

\uc778\ud130\ub799\uc158\uc774 \uc5b4\ub5bb\uac8c \uc9c4\ud589\ub418\ub294\uc9c0, \uc5b4\ub5a4 \uc0c1\ub2f4\uc0ac\uac00 \ucf54\uce6d\uc774\ub098 \ucd94\uac00 \uad50\uc721\uc774 \ud544\uc694\ud55c\uc9c0, \uadf8\ub9ac\uace0 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5c5\uadf8\ub808\uc774\ub4dc\ub098 \ubc18\ubcf5\uc801\uc778 \ubb38\uc81c\ub97c \uc77c\uc73c\ucf1c \uc0ac\uc804 \uc608\ubc29\uc801 \uc870\uce58\uac00 \ud544\uc694\ud55c \ub514\ubc14\uc774\uc2a4\uc640 \uac19\uc740 \uad11\ubc94\uc704\ud55c \ubb38\uc81c \ub4f1\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span>[\/vc_column_text][vc_single_image image=”600748″ css=”.vc_custom_1761768117847{margin-top: 2.5em !important;border-bottom-width: 2.5em !important;}”][vc_column_text css=””][\/vc_column_text][vc_column_text css=”.vc_custom_1761835217470{margin-top: 2.5em !important;}”]\uc774\uc81c \ub9c8\ubb34\ub9ac\ud574 \ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4\uc640 \uc11c\ube44\uc2a4\ub098\uc6b0\uc758 \ud30c\ud2b8\ub108\uc2ed, \uadf8\ub9ac\uace0 \uacf5\ub3d9 \uac1c\ubc1c\ud55c Unified Experience \uc194\ub8e8\uc158\uc774 \uc9c4\uc815\uc73c\ub85c \ud2b9\ubcc4\ud55c \uc810\uc740 \ubb34\uc5c7\uc778\uac00\uc694? \uadf8\ub9ac\uace0 \ub2e4\ub978 CCaaS \ubc0f ITSM \ud1b5\ud569\uc73c\ub85c\ub294 \uc81c\uacf5\ud560 \uc218 \uc5c6\ub294 \uac00\uce58\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c? <\/strong><\/p>\n

\uc2a4\ud39c\uc11c:<\/strong> Unified Experience\uc758 \uac00\uc7a5 \ucc28\ubcc4\ub41c \ud2b9\uc9d5\uc740 \ub450 \uac00\uc9c0 \ucd5c\uace0 \uc694\uc18c\uc758 \uacb0\ud569\uc785\ub2c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4\uc758 AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158(Experience Orchestration)\uacfc \uc11c\ube44\uc2a4\ub098\uc6b0\uc758 AI \uae30\ubc18 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc790\ub3d9\ud654\uac00 \ubc14\ub85c \uadf8\uac83\uc785\ub2c8\ub2e4. <\/span><\/p>\n

\uc81c\ub124\uc2dc\uc2a4\ub294 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \uac1c\uc778\ud654\ud558\ub294 \ub2a5\ub825\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc989, \uc9c1\uc6d0\uc774 \ub204\uad6c\uc778\uc9c0, \ubb34\uc5c7\uc744 \ud544\uc694\ub85c \ud558\ub294\uc9c0, \uadf8\ub4e4\uc5d0\uac8c \uac00\uc7a5 \uc801\ud569\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ubc29\ubc95\uc774 \ubb34\uc5c7\uc778\uc9c0\ub97c \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc11c\ube44\uc2a4\ub098\uc6b0\ub294 \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0, \uc801\uc808\ud55c \uc9c0\uc2dd\uc744 \ucc3e\uc544\uc8fc\uba70, \ud504\ub85c\ube44\uc800\ub2dd, \ud328\uce58, \ube44\ubc00\ubc88\ud638 \uc7ac\uc124\uc815 \ub4f1 \ubc31\uc5d4\ub4dc \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\ub294 AI\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. <\/span><\/p>\n

\uc9c4\uc815\ud55c \ud6a8\uacfc\ub294 \uc774\ub7ec\ud55c \uae30\ub2a5\ub4e4\uc774 \ud1b5\ud569\ub41c \ub370\uc2a4\ud06c\ud1b1\uc5d0\uc11c \uc5b4\ub5bb\uac8c \uacb0\ud569\ub418\ub294\uac00\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. IT \uc804\ubb38\uac00\ub4e4\uc740 \ubc88\uac70\ub85c\uc6b4 \uc791\uc5c5\uc744 \ucc98\ub9ac\ud558\ub294 \uc790\ub3d9\ud654, \uc989\uac01\uc801\uc73c\ub85c \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \ucee8\ud14d\uc2a4\ud2b8, \ud544\uc694\ud55c \uac83\uc744 \uc815\ud655\ud788 \ucc3e\uc544\uc8fc\ub294 AI\ub97c \ud1b5\ud574 \uac00\uc7a5 \uc911\uc694\ud55c \uc21c\uac04\uc5d0 \uc778\uac04\uc801\uc778 \uc5f0\uacb0\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc5d0 \uc815\ud655\ud55c \uc608\uce21, \uc2a4\ub9c8\ud2b8\ud55c \uc77c\uc815 \uad00\ub9ac, \ucf54\uce6d, \uac8c\uc784\ud654\uae4c\uc9c0 \ud3ec\ud568\ud55c \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac\ub97c \ub354\ud558\uba74, \uadf8 \uc5b4\ub5a4 CCaaS \ubc0f ITSM \ud1b5\ud569\uc73c\ub85c\ub3c4 \ub530\ub77c\uc62c \uc218 \uc5c6\ub294 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uc194\ub8e8\uc158\uc744 \uc5bb\uac8c \ub429\ub2c8\ub2e4. <\/span>[\/vc_column_text][vc_column_text css=”.vc_custom_1761768127730{margin-top: 2.5px !important;border-bottom-width: 2.5em !important;}”]<\/p>\n

\"\"<\/strong><\/em><\/p>\n

 <\/p>\n

“\uc5d0\uc774\uc804\ud2f1 AI\uc758 \uc9c4\uc815\ud55c \ub2a5\ub825\uc740 \uc6b4\uc601\ub418\ub294 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4\uc640 \uc11c\ube44\uc2a4\ub098\uc6b0\ub294 \uae30\uc5c5\uc758 \ub300\uaddc\ubaa8 \uc790\ub3d9\ud654 \ubc29\uc2dd\uc5d0 \ub300\ud55c \uc0c8\ub85c\uc6b4 \uae30\uc900\uc744 \uc138\uc6b0\uace0 \uc788\uc2b5\ub2c8\ub2e4.” <\/strong><\/em><\/p>\n

\u2013 \ucf00\uce74 \uc774\uce58\ub178\uc138(Keka Ichinose), ServiceNow \uc218\uc11d \uc81c\ud488 \uad00\ub9ac\uc790<\/span><\/p>\n

[\/vc_column_text][vc_column_text css=”.vc_custom_1761835279975{margin-top: 3.0em !important;}”]<\/p>\n

\ud300\uacfc \ubd80\uc11c \uc804\ubc18\uc758 \uc5c5\ubb34 \ud1b5\ud569<\/span><\/h2>\n

\ud6a8\uc728\uc801\uc774\uace0 \uc778\uac04\uc801\uc778 IT \uc11c\ube44\uc2a4 \uc81c\uacf5\uc740 \ub354 \uc774\uc0c1 \uc120\ud0dd \uc0ac\ud56d\uc774 \uc544\ub2d9\ub2c8\ub2e4. \ub354 \uc801\uc740 \uc790\uc6d0\uc73c\ub85c \ub354 \ub9ce\uc740 \uac83\uc744 \ud574\uc57c \ud558\ub294 \uc870\uc9c1\uc5d0\ub294 \ud544\uc218\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\uc900\uc744 \ucda9\uc871\ud558\ub824\uba74 IT \ubc0f \uace0\uac1d \uc11c\ube44\uc2a4\uac00 \uc735\ud569\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc989, \ub370\uc774\ud130, \uc6cc\ud06c\ud50c\ub85c, \ucc44\ub110\uc744 \ud1b5\ud569\ud558\uc5ec \ud5ec\ud504 \ub370\uc2a4\ud06c\uc5d0\uc11c \ubaa8\ub4e0 \uc5c5\ubb34 \ubd80\uc11c\uae4c\uc9c0 \ucee8\ud14d\uc2a4\ud2b8\uac00 \uc6d0\ud65c\ud558\uac8c \uc774\uc5b4\uc9c0\ub3c4\ub85d \ud574\uc57c \ud569\ub2c8\ub2e4. <\/span><\/p>\n

\uc5c5\uacc4 \uc120\ub450\uae30\uc5c5\uc774 \uacf5\ub3d9 \uac1c\ubc1c\ud55c <\/span>\uc81c\ub124\uc2dc\uc2a4\uc640 \uc11c\ube44\uc2a4\ub098\uc6b0\uc758 Unified Experience <\/span><\/a>\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \ubd80\uc11c \uc804\ubc18\uc758 \uc0ac\ub78c, \ub370\uc774\ud130, \uc6cc\ud06c\ud50c\ub85c, AI\ub97c \ud1b5\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\uc77c\ub85c\ub97c \ud5c8\ubb3c\uace0 \uc801\uc2dc\uc5d0 \uc801\uc808\ud55c \ub9ac\uc18c\uc2a4\ub97c \uc81c\uacf5\ud568\uc73c\ub85c\uc368, \uace0\uac1d \ubc0f IT \uc11c\ube44\uc2a4 \ud300\uc740 \ubb38\uc81c\ub97c \ub354 \ube60\ub974\uac8c \ud574\uacb0\ud558\uace0, \uc9c1\uc6d0\uc758 \uc0ac\uae30\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\uba70, \ub0b4\uc678\ubd80\uc801\uc73c\ub85c \ub354\uc6b1 \uc5f0\uacb0\ub41c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

* \uba85\ud655\ud55c \uc774\ud574\ub97c \ub3d5\uae30 \uc704\ud574 \ub2f5\ubcc0\uc740 \ud3b8\uc9d1\ub418\uc5c8\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

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