{"id":604585,"date":"2025-12-02T15:18:41","date_gmt":"2025-12-02T23:18:41","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/4-cx-leadership-strategies-for-the-ai-era"},"modified":"2026-02-09T17:22:12","modified_gmt":"2026-02-10T01:22:12","slug":"4-cx-leadership-strategies-for-the-ai-era","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/4-cx-leadership-strategies-for-the-ai-era","title":{"rendered":"AI \uc2dc\ub300, CX \ub9ac\ub354\uc2ed\uc758 4\uac00\uc9c0 \uc804\ub7b5"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span data-contrast=\"auto\">\ud6cc\ub96d\ud55c \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \uc81c\uacf5\ud558\ub294 \ubaa8\ub4e0 \uc9c1\uc6d0\uc758 \ub4a4\uc5d0\ub294 \uc9c4\uc815\uc131, \uacf5\uac10\ub825, \uc801\uc751\uc131, \ud68c\ubcf5\ud0c4\ub825\uc131\uc744 \ubcf4\uc720\ud55c \uc704\ub300\ud55c \ub9ac\ub354\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub4e4\uc740 \uadf8 \uc5b4\ub5a4 \ubcc0\ud654\uc5d0\ub3c4 \u2018\uc0ac\ub78c\u2019\uacfc \u2018\ubc1c\uc804\u2019\uc744 \uade0\ud615 \uc788\uac8c \uc544\uc6b0\ub974\uba70 \ud300\uc744 \uc774\ub055\ub2c8\ub2e4. \ud22c\uba85\ud558\uace0 \uc778\uac04 \uc911\uc2ec\uc801\uc778 \uacbd\ud5d8 \ud658\uacbd\uc744 \uc870\uc131\ud558\uc5ec \uace0\uac1d\uacfc \uc9c1\uc6d0 \ubaa8\ub450\uc5d0\uac8c \ud798\uc744 \uc2e4\uc5b4\uc8fc\uba70 \uac15\ub825\ud55c \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uc774\ub904\ub0c5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\ube60\ub974\uac8c \ubcc0\ud654\ud558\ub294 \uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300\uc5d0\uc11c, CX \ub9ac\ub354\ub294 \ub354\uc6b1 \ubbfc\ucca9\ud574\uc57c \ud558\uba70 \uc778\uacf5 \uc9c0\ub2a5(AI)\uacfc \uac19\uc740 \ucc28\uc138\ub300 \ud234\uc744 \uad6c\ud604\ud560 \uc900\ube44\uac00 \ub418\uc5b4 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \ucd5c\uadfc \uac1c\ucd5c\ub41c &#39;Xperience 2025&#39;\uc5d0\uc11c \uc5f4\ub9b0 \ub450 \ubc88\uc758 &#39;<\/span><span data-contrast=\"auto\">\uc5ec\uc131 \ub9ac\ub354\uc2ed&#39;<\/span><span data-contrast=\"auto\"> \ud328\ub110 \ud1a0\ub860\ud68c\uc5d0\uc11c \uc774 \ubaa8\ub4e0 \uc790\uc9c8\uc744 \uac16\ucd98 \uc5ec\ub7ec \uba85\uc758 \ub6f0\uc5b4\ub09c \ub9ac\ub354\ub4e4\uc744 \ub9cc\ub0ac\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">&#39;<\/span> <span data-contrast=\"none\">\uc5ec\uc131 \ub9ac\ub354\uc2ed \u2013 \uc601\ud5a5\ub825 \uc788\ub294 \ubaa9\uc18c\ub9ac: CX\uc758 \ubbf8\ub798\ub97c \uc774\ub044\ub294 \uc5ec\uc131\ub4e4&#39;\uacfc &#39;\uc5ec\uc131 \ub9ac\ub354\uc2ed: CX\ub97c \uc7ac\uc815\uc758\ud558\ub294 \uae00\ub85c\ubc8c \uc5ec\uc131 \ub9ac\ub354\ub4e4&#39; <\/span><span data-contrast=\"auto\">\uc138\uc158\uc5d0\uc11c\ub294 \ub2e4\uc591\ud55c \uc0b0\uc5c5\uacfc \uc9c0\uc5ed\uc758 \uace0\uc704 \uc784\uc6d0\ub4e4\uc774 AI \uc2dc\ub300\uc758 CX \ub9ac\ub354\uc2ed\uc5d0 \ub300\ud55c \uc194\uc9c1\ud55c \uc774\uc57c\uae30\ub97c \ub098\ub234\uc2b5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">\ub9ac\ub354\uc2ed \uc5ec\uc815, \uc0c8\ub85c\uc6b4 \uae30\uc220 \ub3c4\uc785 \ub4f1 \ub2e4\uc591\ud55c \uc8fc\uc81c\ub85c \ud1a0\ub860\uc774 \uc774\ub8e8\uc5b4\uc84c\uc73c\uba70,  \uc774\ub4e4 \uc138\uc158\uc740 \ucc38\uc11d\uc790\ub4e4\uc5d0\uac8c \uc0c8\ub85c\uc6b4 \uc601\uac10\uacfc \uc2e4\uc6a9\uc801\uc778 \uc870\uc5b8\uc744 \uc81c\uacf5\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p>\ucc38\uc5ec\ud55c \uc5f0\uc0ac\ub4e4\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/p>\n<p><b><span data-contrast=\"none\">\uc5ec\uc131 \ub9ac\ub354\uc2ed: \uc601\ud5a5\ub825 \uc788\ub294 \ubaa9\uc18c\ub9ac: CX\uc758 \ubbf8\ub798\ub97c \uc774\ub044\ub294 \uc5ec\uc131\ub4e4<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Kelly Garcia, Presbyterian Healthcare Services \uace0\uac1d \uc11c\ube44\uc2a4 \uc13c\ud130 \ubd80\uc0ac\uc7a5<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Mackenzi Eisman, Global Payments \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud50c\ub7ab\ud3fc \uc11c\ube44\uc2a4 \uc120\uc784 \ub9e4\ub2c8\uc800<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Lori Neisel, American Family Insurance \ub514\uc9c0\ud138 \ubc0f \uae30\uc220 \uc81c\ud488 \uc774\uc0ac<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Lashawn Boyd, Carmax \uae30\uc220 \ub9e4\ub2c8\uc800<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">Holli Bingham, Genesys \uace0\uac1d \uc131\uacf5 \ubc0f \uac31\uc2e0 \uad00\ub9ac \ub2f4\ub2f9 SVP (\uc0ac\ud68c\uc790)<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"none\">\uc5ec\uc131 \ub9ac\ub354\uc2ed: CX\ub97c \uc7ac\uc815\uc758\ud558\ub294 \uae00\ub85c\ubc8c \uc5ec\uc131 \ub9ac\ub354\ub4e4<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Louise Phillips, Virgin Atlantic Airways \uace0\uac1d \uc13c\ud130 \ubd80\uc0ac\uc7a5<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Cristiane Vargas, Banco Bradesco \uae30\uc220 \uacbd\uc601\uc9c4<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Carolin Raezer, IONOS \uc804\ub7b5 \ubc0f \ud601\uc2e0 \uc774\uc0ac<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Emma Noble-Beasley, \ub274\uc9c8\ub79c\ub4dc \ube44\uc988\ub2c8\uc2a4, \uace0\uc6a9 \ubc0f \ud601\uc2e0\ubd80 \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0 \ud504\ub85c\uadf8\ub7a8 \uc774\uc0ac<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true}\">\u00a0<\/span><\/li>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">Amanda Andreone, Genesys \ube0c\ub77c\uc9c8 \ucee8\ud2b8\ub9ac \ub9e4\ub2c8\uc800 (\uc0ac\ud68c\uc790)<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\ub17c\uc758\ub41c \uc8fc\uc694 \uc8fc\uc81c\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>1. \uc9c4\uc815\uc131\uc73c\ub85c \ub2e4\uac00\uac00\uae30<\/h3>\n<p><span data-contrast=\"auto\">\ub450 \uc138\uc158\uc758 \uac00\uc7a5 \ub450\ub4dc\ub7ec\uc9c4 \uacf5\ud1b5\uc810 \uc911 \ud558\ub098\ub294 \u2018\uc9c4\uc815\uc131\u2019\uc5d0 \ub300\ud55c \uac15\uc870\uc785\ub2c8\ub2e4. \ub9ac\ub354\ub4e4\uc740 \ud0c0\uc778\uc758 \uae30\ub300\ub97c \ub530\ub77c\uc7a1\uae30 \uc704\ud574 \uc790\uc2e0\uc744 \uc555\ubc15\ud574\uc11c\ub294 \uc548 \ub41c\ub2e4\uba70 \uc790\uc2e0\uc758 \ubcf8\ubaa8\uc2b5\uc5d0 \ucda9\uc2e4\ud560 \uac83\uc744 \uac15\uc870\ud588\uc2b5\ub2c8\ub2e4.<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\ubb3c\ub860, \uc778\ud50c\ub8e8\uc5b8\uc11c\ub4e4\uc774 \uc5c4\uccad\ub09c \uc601\ud5a5\ub825\uc744 \ubc1c\ud718\ud558\uace0 \ucd5c\uace0\uc758 \uc131\uacfc\ub97c \ub0b4\uc57c \ud55c\ub2e4\ub294 \uc555\ubc15\uc774 \ud070 \uc9c0\uae08\uacfc \uac19\uc740 \ud658\uacbd\uc5d0\uc11c, \ud0c0\uc778\uc744 \uc758\uc2dd\ud558\uc9c0 \uc54a\uae30\ub780 \uc27d\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\ud558\uc9c0\ub9cc American Family Insurance\uc758 \ub514\uc9c0\ud138 \ubc0f \uae30\uc220 \uc81c\ud488 \ub2f4\ub2f9\uc778 \uc774\uc0ac \ub85c\ub9ac \ub098\uc774\uc824(Lori Neisel)\uc740 &quot;\uc778\uac04\uc73c\ub85c\uc11c, \uc5ec\uc131\uc73c\ub85c\uc11c, \uadf8\ub9ac\uace0 \ub9ac\ub354\ub85c\uc11c \uc790\uc2e0\uc774 \ub204\uad6c\uc778\uc9c0 \uc774\ud574\ud558\uace0, \uc790\uc2e0\uc774 \uc815\ub9d0 \uc798\ud558\ub294 \uac83\uc5d0 \uc9d1\uc911\ud558\ub294 \uac83\uc774 \uc131\uacf5\uc801\uc778 \ub9ac\ub354\uac00 \ub418\ub294 \ub370 \uc808\ub300\uc801\uc73c\ub85c \uc911\uc694\ud569\ub2c8\ub2e4.&quot;\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\ub098\uc774\uc824\uc740 \uc790\uc2e0\uc758 \uc9c4\uc815\ud55c \ubaa8\uc2b5\uc5d0 \ucda9\uc2e4\ud558\uae30\ub9cc \ud55c\ub2e4\uba74 \ubcf8\ubc1b\uace0 \uc2f6\uc740 \uc790\uc9c8\ub85c\ubd80\ud130 \ubc30\uc6b0\ub294 \uac83\uc774 \uc720\uc775\ud560 \uc218 \uc788\ub2e4\uace0 \ub367\ubd99\uc785\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Global Payments\uc758 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud50c\ub7ab\ud3fc \uc11c\ube44\uc2a4 \uc120\uc784 \uad00\ub9ac\uc790\uc778 \ub9e5\ucf04\uc9c0 \uc544\uc774\uc2a4\uba3c(Mackenzi Eisman)\uc740 \uc774\ub97c \uc9c1\uc811 \uacbd\ud5d8\ud588\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. \uadf8\ub294 \ucee4\ub9ac\uc5b4 \ucd08\ubc18\uc5d0 \ub2e4\ub978 \ub9ac\ub354\ub4e4\uacfc \uc798 \uc5b4\uc6b8\ub9ac\uace0 \uc2f6\uc5b4\uc11c \uc790\uc2e0\uc758 \ubc1d\uc740 \uc2a4\ud0c0\uc77c\uacfc \uc194\uc9c1\ud55c \uc131\uaca9\uc744 \uc5b5\ub204\ub974\uae30\ub3c4 \ud588\uc9c0\ub9cc, \uc2e4\uc740 \uc790\uc2e0\uc758 \ubaa8\uc2b5 \uadf8\ub300\ub85c\uc77c \ub54c \ub354 \uac15\ud558\ub2e4\ub294 \uc0ac\uc2e4\uc744 \uae68\ub2ec\uc558\uc2b5\ub2c8\ub2e4. &quot;<\/span><span data-contrast=\"none\">\ub9cc\uc57d \uc5b4\ub5a4 \uc790\ub9ac\ub97c \uc6d0\ud55c\ub2e4\uba74 \ub2e4\ub978 \uc0ac\ub78c\ub4e4\uc774 \uadf8 \uc790\ub9ac\uc5d0 \ud544\uc694\ud558\ub2e4\uace0 \uc0dd\uac01\ud558\ub294 \ud37c\uc990 \uc870\uac01\uc774 \ub418\ub824\uace0 \ud558\uae30\ubcf4\ub2e4\ub294 \uc81c \ubaa8\uc2b5\uc744 \uadf8\ub300\ub85c \ubcf4\uc5ec\uc8fc\ub294 \uac83\uc774 \ud6e8\uc52c \ud6a8\uacfc\uc801\uc785\ub2c8\ub2e4.&quot;\ub77c\uace0 \ub367\ubd99\uc785\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\"> <\/span><\/p>\n<p><span data-contrast=\"none\">\ub9c8\ucc2c\uac00\uc9c0\ub85c, \uc9c4\uc815\ud55c \ub098\ub97c \ub4dc\ub7ec\ub0b4\ub294 \uac83\uc740 \uc758\uacac \ucc28\uc774\ub97c \uacf5\uc720\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc790\uc2e0\uac10\uc744 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \uc911\uc694\ud55c \uc8fc\uc81c\uc5d0 \ub300\ud574\uc11c\ub294 \ub354\uc6b1 \uadf8\ub807\uc2b5\ub2c8\ub2e4.  <\/span><span data-contrast=\"auto\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/virgin-atlantic\" target=\"_blank\" rel=\"noopener\">Virgin Atlantic<\/a> Customer Centres VP\uc778 \ub8e8\uc774\uc2a4 \ud544\ub9bd\uc2a4(Louise Phillips)<\/span><span data-contrast=\"none\">\ub294 &quot;&#39;\ub098\ub294 \ub3d9\uc758\ud558\uc9c0 \uc54a\ub294\ub2e4&#39;\uace0 \ub9d0\ud560 \uc218 \uc788\uc73c\ub824\uba74 \uc9c4\uc815\uc131\uc774 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.&quot;\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\"> <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>2. \uc548\uc804\uc9c0\ub300\ub97c \ubc97\uc5b4\ub098 \uc131\uc7a5\ud558\uae30<span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\"> <\/span><\/h3>\n<p><span data-contrast=\"auto\">\ud328\ub110\ub4e4\uc740 &quot;\uc9c0\uc18d\uc801\uc73c\ub85c \uc131\uc7a5\ud558\uace0 \ubc1c\uc804\ud558\uae30 \uc6d0\ud558\ub294 \ub9ac\ub354\ub77c\uba74 \uc790\uc2e0\uc758 \uc804\ubb38\uc131\uc744 \ud655\ubcf4\ud558\uace0 \ubcf8\ub2a5\uc744 \uc2e0\ub8b0\ud574\uc57c \ud55c\ub2e4&quot;\uba70 &quot;\uc548\uc804\uc9c0\ub300\uc5d0\uc11c \ubc97\uc5b4\ub0a0 \uc758\uc9c0 \ub610\ud55c \uac00\uc838\uc57c \ud55c\ub2e4&quot;\uace0 \ub9d0\ud569\ub2c8\ub2e4. \uc774\ub294 \ub3c4\uc804\uc774\ub098 \uc131\uc7a5 \uae30\ud68c\uac00 \ucc3e\uc544\uc624\uba74 \uc801\uadf9\uc801\uc73c\ub85c \uc7a1\uc544\uc57c \ud55c\ub2e4\ub294 \uc758\ubbf8\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\ub274\uc9c8\ub79c\ub4dc \ube44\uc988\ub2c8\uc2a4, \uad50\uc721 \ubc0f \ud601\uc2e0\ubd80 \ud504\ub85c\uadf8\ub7a8 \ub514\ub809\ud130\uc778 \uc5d0\ub9c8 \ub178\ube14-\ube44\uc990\ub9ac(Emma Noble-Beasley)\ub294 \u201c\uc88b\uc740 \uae30\ud68c\ub97c \uc808\ub300 \ud758\ub824\ubcf4\ub0b4\uc9c0 \ub9c8\uc138\uc694. \uc774\ub294 \uc5ec\ub7ec\ubd84\uc758 \ud68c\ubcf5\ud0c4\ub825\uc131\uc744 \uae38\ub7ec\uc904 \ubfd0 \uc544\ub2c8\ub77c, \uc911\uc694\ud55c \uc21c\uac04\uc5d0 \ubbfc\ucca9\ud558\uac8c \ub300\uc751\ud558\uace0 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc0ac\ub78c\uc774\ub77c\ub294 \uac83\uc744 \ub2e4\ub978 \uc0ac\ub78c\ub4e4\uc5d0\uac8c \ubcf4\uc5ec\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u201d\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><a href=\"https:\/\/www.genesys.com\/customer-stories\/presbyterian-healthcare-services\" target=\"_blank\" rel=\"noopener\">Presbyterian Healthcare Services<\/a>\uc758 \ucf08\ub9ac \uac00\ub974\uc2dc\uc544(Kelly Garcia) \ubd80\uc0ac\uc7a5\ub3c4 \uc5ec\uae30\uc5d0 \ub3d9\uc758\ud558\uba70 \ub2e4\uc74c\uacfc \uac19\uc774 \ub367\ubd99\uc785\ub2c8\ub2e4. \u201c\ub9cc\uc57d \uadf8 \uc77c\uc774 \uc5ec\ub7ec\ubd84\uc744 \uc548\uc804\uc9c0\ub300 \ubc16\uc73c\ub85c \ubc00\uc5b4\ub0b8\ub2e4\uace0 \ud558\ub354\ub77c\ub3c4 \ud574\uc57c \ud569\ub2c8\ub2e4. \uadf8\ub807\uac8c \ud568\uc73c\ub85c\uc368 \uc131\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u201d<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\ud328\ub110\ub4e4\uc740 \ub610\ud55c, \ud070 \uc131\ucde8\ub97c \uc774\ub918\uc74c\uc5d0\ub3c4 \uc131\uacf5\uc774 \uc21c\uc804\ud788 \uc6b4\uc73c\ub85c \uc5bb\uc740 \uac83\uc774\ub77c \uc0dd\uac01\ud558\ub294 \uac00\uba74 \uc99d\ud6c4\uad70(Imposter Syndrome)\uc5d0 \ud718\ub458\ub824\uc11c\ub294 \uc548 \ub41c\ub2e4\uace0 \uc870\uc5b8\ud569\ub2c8\ub2e4.  Virgin Atlantic\uc758 \ud544\ub9bd\uc2a4\ub294 \u201c\ub098\ub294 \uc900\ube44\uac00 \ub418\uae30 \uc804\uc5d0 <\/span><i><span data-contrast=\"auto\">\u2018\uc608\u2019<\/span><\/i><span data-contrast=\"auto\">\ub77c\uace0 \ub9d0\ud568\uc73c\ub85c\uc368 \uac00\uba74 \uc99d\ud6c4\uad70\uc744 \ub5a8\uccd0\ub0bc \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.\u201d\ub77c\uba70 \u201c\ub098\uc758 \ub2a5\ub825\uc740 \uacb0\uacfc\uc640 \uc2e4\ud589\uc774 \uc99d\uba85\ud569\ub2c8\ub2e4.\u201d\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">\ubcf5\uc7a1\ud558\uace0 \uc8fc\ubaa9\ubc1b\ub294 \ud504\ub85c\uc81d\ud2b8\ub97c \ucc98\uc74c \uad00\ub9ac\ud574\uc57c \ud558\ub294 \uc21c\uac04\uc774 \ub204\uad6c\uc5d0\uac8c\ub098 \ucc3e\uc544\uc635\ub2c8\ub2e4. \uc790\uc2e0\uac10\uc744 \uc5bb\ub294\ub2e4\ub294 \uac83\uc740 \ube44\ub85d \ub9dd\uc124\uc784\uc774 \uc788\ub354\ub77c\ub3c4 \uadf8 \ub3c4\uc804\uc744 \ubc1b\uc544\ub4e4\uc774\ub294 \uac83\uc744 \ub73b\ud569\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">CarMax\uc758 \uae30\uc220 \uad00\ub9ac\uc790\uc778 \ub77c\uc200 \ubcf4\uc774\ub4dc(Lashawn Boyd)\ub294 \u201c\ucee4\ub9ac\uc5b4 \ucd08\ubc18\uc5d0\ub294 \uc81c\uac00 \ubaa8\ub4e0 \ub2f5\uc744 \uac00\uc9c0\uace0 \uc788\uc5b4\uc57c \ud55c\ub2e4\uace0 \uc0dd\uac01\ud588\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc9c4\ud589\ud558\uba74\uc11c \ubc30\uc6b0\ub294 \uac83\ub3c4 \uc88b\uc2b5\ub2c8\ub2e4. \uc790\uc2e0\uc5d0 \ub300\ud55c \uc790\uc2e0\uac10\ub9cc \ud544\uc694\ud560 \ubfd0\uc774\uc8e0.\u201d\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">American Family Insurance\uc758 \ub098\uc774\uc824\uc740 \uc0c8\ub85c\uc6b4 \ud504\ub85c\uc81d\ud2b8\ub97c \uc2dc\uc791\ud558\uae30 \uc804\uc5d0 \ud5c8\ub77d\uc744 \uad6c\ud558\ub294 \uc2b5\uad00\uc744 \uadf9\ubcf5\ud558\ub294 \uac83\uc5d0 \ub300\ud574 \uc5b8\uae09\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub140\ub294 &quot;\uc774\ub294 \ub9ce\uc740 \uc5ec\uc131\uc774 \ucee4\ub9ac\uc5b4 \ucd08\ubc18\uc5d0 \ube60\uc9c0\uae30 \uc26c\uc6b4 \uc2b5\uad00&quot;\uc774\ub77c\uba70 \ub2e4\uc74c\uacfc \uac19\uc774 \ub9d0\ud569\ub2c8\ub2e4. \u201c\uc5ec\ub7ec\ubd84\uc740 \uc790\uc2e0\uc774 \ud55c \uc77c, \uacbd\ud5d8, \uc131\uacfc\ub97c \ud1b5\ud574 \uadf8 \uc790\ub9ac\uc5d0 \uc788\ub294 \uac83\uc785\ub2c8\ub2e4. \ubb34\uc5b8\uac00\ub97c \uc774\ub8e8\uae30 \uc704\ud574 \ub204\uad70\uac00\uc5d0\uac8c \ud5c8\ub77d\uc744 \uad6c\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4.&quot;<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span data-contrast=\"auto\">3. \uba58\ud1a0\uc2ed\uacfc \uc639\ud638\uc758 \ud798 \uc774\ud574\ud558\uae30<\/span><\/h3>\n<p><span data-contrast=\"auto\">\ub9ce\uc740 \ud328\ub110\ub4e4\uc740 \ucee4\ub9ac\uc5b4\ub97c \ubc1c\uc804\uc2dc\ucf1c \ub098\uac00\ub294 \uacfc\uc815\uc5d0\uc11c \uba58\ud1a0\uc640 \uc639\ud638\uc790 \ubaa8\ub450 \ud544\uc694\ud558\ub2e4\uace0 \uac15\uc870\ud569\ub2c8\ub2e4. \uba58\ud1a0\ub294 \ub098\ub97c \uc774\ub04c\uace0, \uc870\uc5b8\ud558\uba70, \ub3c4\uc804\ud558\uac8c \ud569\ub2c8\ub2e4. \uc639\ud638\uc790\ub294 \ub0b4\uac00 \uc790\ub9ac\uc5d0 \uc5c6\uc744 \ub54c \ub098\ub97c \uc9c0\uc9c0\ud569\ub2c8\ub2e4. \uc131\uc7a5\uc5d0\ub294 \uc774 \ub450 \uac00\uc9c0 \ubaa8\ub450\uac00 \ud544\uc218\uc801\uc785\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Presbyterian Healthcare Services\uc758 \uac00\ub974\uc2dc\uc544\ub294 \uc9c0\uc9c0\ud574 \uc8fc\ub294 \uac83\ub9cc\ud07c\uc774\ub098 \uc194\uc9c1\ud55c \uba58\ud1a0\uc758 \uac00\uce58\ub97c \uac15\uc870\ud588\uc2b5\ub2c8\ub2e4. &quot;\uc2ec\uc9c0\uc5b4 \ub4e3\uace0 \uc2f6\uc9c0 \uc54a\uc740 \ud53c\ub4dc\ubc31\uc77c\uc9c0\ub77c\ub3c4 \uc9c1\uc7a5\uc5d0\uc11c \uc815\ub9d0 \uc194\uc9c1\ud558\uac8c \ub9d0\ud574\uc8fc\ub294 \uc0ac\ub78c\uc774 \uc788\ub2e4\ub294 \uac83\uc740 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uadf8\uac83\uc740 \uc120\ubb3c\uacfc\ub3c4 \uac19\uc8e0.&quot;\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\ubcf4\uc774\ub4dc\ub294 \uc790\uc2e0\uc5d0\uac8c \uac00\uc7a5 \ub3c4\uc6c0\uc774 \ub410\ub358 \uba58\ud1a0\ub294 \ucc98\uc74c\uc5d0 \uae30\ub300\ud588\ub358 \uc0ac\ub78c\uc774 \uc544\ub2c8\uc5c8\ub2e4\uace0 \ubc1d\ud788\uba70, \uba58\ud1a0\ub97c \ucc3e\uc744 \ub54c \uc5b4\ub5a4 \uc81c\ud55c\uc744 \ub450\uc9c0 \ub9d0\ub77c\uace0 \uc870\uc5b8\ud569\ub2c8\ub2e4. &quot;\uc800\ub294 \ucd08\uae30\uc5d0\ub294 \uacf5\uac10\ud560 \uc218 \uc788\ub294 \uacbd\ud5d8\uc744 \uac00\uc9c4 \uc5ec\uc131 \uba58\ud1a0\ub97c \ucc3e\ub294 \ub370 \uc9d1\uc911\ud588\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc2dc\uac04\uc774 \uc9c0\ub098\uba74\uc11c \uc81c\uac8c \uc801\ud569\ud55c \ucd5c\uace0\uc758 \uba58\ud1a0\ub294 \uc800\uc640 \ub2e4\ub978 \ubc30\uacbd\uc744 \uac00\uc9c4 \uc0ac\ub78c\uc774\ub77c\ub294 \uac83\uc744 \uc54c\uc558\uc8e0. \uadf8\ub294 \uc815\uc9c1\ud558\uace0 \ud22c\uba85\ud588\uc73c\uba70, \uc81c \uac15\uc810\uacfc \uc131\uc7a5\uc774 \ud544\uc694\ud55c \uc601\uc5ed\uc744 \ubaa8\ub450 \uc778\uc2dd\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\uc92c\uc2b5\ub2c8\ub2e4.&quot;<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc639\ud638\uc790\ub294 \ub098\uc758 \uc601\ud5a5\ub825\uc744 \ud655\uc7a5\uc2dc\ucf1c \uc8fc\ub294 \uc0ac\ub78c\uc785\ub2c8\ub2e4. \ub098\uc774\uc824\uc740 &quot;\uc5ec\ub7ec\ubd84\uc774 \uc5b4\ub514\uc5d0 \uc788\ub4e0 \uc5ec\ub7ec\ubd84\uc744 \uc9c0\uc9c0\ud574\uc904 \uc639\ud638\uc790\uac00 \ud544\uc694\ud569\ub2c8\ub2e4.&quot;\ub77c\uace0 \ub9d0\ud569\uc2b5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\ud55c\ud3b8, \uc639\ud638\uc790\uc640 \uba58\ud1a0\ub97c \uac16\ub294 \uac83\ub3c4 \uc911\uc694\ud558\uc9c0\ub9cc, \ubc18\ub300\ub85c \ub0b4\uac00 \ub204\uad70\uac00\uc758 \uc639\ud638\uc790\uc640 \uba58\ud1a0\uac00 \ub418\ub294 \uac83 \ub610\ud55c \uc911\uc694\ud569\ub2c8\ub2e4.  <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\ub178\ube14-\ube44\uc990\ub9ac\ub294 &quot;\uc6b0\ub9ac\ub294 \uba58\ud1a0\uc774\uc790 \ub9ac\ub354\uac00 \ub418\uc5b4 \ub2e4\ub978 \uc0ac\ub78c\ub4e4\uc744 \uc774\ub04c \ucc45\uc784\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\ub78c\ub4e4\uc740 AI\ub098 \uc6f9\uc744 \ud1b5\ud574 \ubaa8\ub4e0 \ud1b5\ucc30\ub825\uacfc \uba58\ud1a0\ub9c1, \uc9c0\ub3c4\ub97c \uc5bb\uc744 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uc778\uac04\uc73c\ub85c\uc11c \uc778\uac04\ub2f5\uac8c \ud589\ub3d9\ud558\uace0 \uc720\ub300\uac10\uc744 \uc720\uc9c0\ud560 \ucc45\uc784\uc774 \uc788\uc2b5\ub2c8\ub2e4.\u201d\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span data-contrast=\"auto\">4. \ucc45\uc784\uac10\uacfc \ud638\uae30\uc2ec\uc73c\ub85c AI \ub3c4\uc785\ud558\uae30<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">\uba58\ud1a0\ub9c1\uc740 AI\uc5d0\ub3c4 \uc801\uc6a9\ub429\ub2c8\ub2e4. \ud328\ub110\ub4e4\uc740 AI\ub97c \ub3c4\uc785\ud558\ub294 \uac83\ubfd0\ub9cc \uc544\ub2c8\ub77c, \ub2e4\ub978 \uc0ac\ub78c\ub4e4\uc774 \uac01\uc790\uc758 \uc5ed\ud560\uc5d0\uc11c AI\ub97c \ud65c\uc6a9\ud558\ub3c4\ub85d \ub3d5\ub294 \uc77c\uc758 \uc911\uc694\uc131\uc744 \uac15\uc870\ud588\uc2b5\ub2c8\ub2e4. \ub728\uac70\uc6b4 \uc5f4\uae30\ub9cc\ud07c, \ucc45\uc784\uac10, \ud3ec\uc6a9\uc131, \uadf8\ub9ac\uace0 \uc778\uac04 \uc911\uc2ec\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc5d0 \ub300\ud55c \uc694\uad6c \ub610\ud55c \ub192\uc558\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><a href=\"https:\/\/www.genesys.com\/customer-stories\/next\" target=\"_blank\" rel=\"noopener\">Banco Bradesco<\/a>\uc758 \uae30\uc220 \uc784\uc6d0\uc778 \ud06c\ub9ac\uc2a4\ud2f0\uc548 \ubc14\ub974\uac00\uc2a4(Cristiane Vargas)\ub294 &quot;AI\ub294 \uae30\uc220 \ud601\uba85\uc774 \uc544\ub2c8\ub77c \ubb38\ud654 \ud601\uba85&quot;\uc774\ub77c\uba70 \ub2e4\uc74c\uacfc \uac19\uc774 \ub9d0\ud569\ub2c8\ub2e4. &quot;\ubaa8\ub4e0 \uc0ac\ub78c\uc774 \uc18c\uc18d\uac10\uc744 \ub290\ub084 \uc218 \uc788\ub294 AI \ubb38\ud654\ub97c \ub9cc\ub4e4\uae30 \uc704\ud574\uc11c\ub294 \uc5ec\uc131\ub4e4\uc774 \uc774\ub7ec\ud55c \ub17c\uc758\ub97c \uc8fc\ub3c4\ud574\uc57c \ud569\ub2c8\ub2e4.&quot;<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\ud544\ub9bd\uc2a4\ub294 \uade0\ud615 \uc7a1\ud78c \uc811\uadfc \ubc29\uc2dd\uc744 \uac15\uc870\ud569\ub2c8\ub2e4. \u201cAI\uac00 \ubaa8\ub4e0 \uac83\uc744 \ud574\uacb0\ud558\uc9c0\ub294 \ubabb\ud560 \uac83\uc785\ub2c8\ub2e4.  \uc778\uac04\ub9cc\uc774 \ud560 \uc218 \uc788\ub294 \uc601\uc5ed\ub4e4\uc774 \uc788\uc8e0. <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/responsible-cx-solving-the-speed-and-safety-equation-for-ai\" target=\"_blank\" rel=\"noopener\">AI\ub97c \uc9c4\uc815\uc131 \uc788\uace0 \ucc45\uc784\uac10 \uc788\uac8c \uc81c\uacf5\ud558\ub294 \uac83<\/a>\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.&quot;<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc774\ub97c \uc704\ud55c \ud55c \uac00\uc9c0 \ubc29\ubc95\uc740 \uc5f4\ub9b0 \uc18c\ud1b5\uacfc \ud22c\uba85\uc131\uc744 \ud1b5\ud574 \uc9c0\uc9c0\ub97c \uc5bb\ub294 \uac83\uc785\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\ub098\uc774\uc824\uc740 \u201c\uc6b0\ub9ac\ub294 AI\ub97c \uc99d\uac15 \uc218\ub2e8\uc73c\ub85c \ud65c\uc6a9\ud558\ub294 \ubc29\ubc95\uc744 \uc9d1\uc911\uc801\uc73c\ub85c \uc124\uba85\ud588\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc911\uc2ec\uc131\uc744 \uc720\uc9c0\ud558\uba74\uc11c AI\uac00 \uc5b4\ub5bb\uac8c \uc0ac\ub78c\ub4e4\uc744 \ub354 \ub6f0\uc5b4\ub098\uace0 \ub354 \ud6a8\uc728\uc801\uc73c\ub85c \ub9cc\ub4e4\uace0 \ub354 \ub098\uc740 \uacbd\ud5d8\uc744 \uc774\ub04c\uc5b4\ub0bc \uc218 \uc788\ub294\uc9c0\ub97c \uc18c\uac1c\ud588\uc8e0.  \uadf8\ub54c\ubd80\ud130 \uc0ac\ub78c\ub4e4\uc774 AI\ub97c \ubc1b\uc544\ub4e4\uc774\uae30 \uc2dc\uc791\ud588\uc2b5\ub2c8\ub2e4.\u201d\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">American Family Insurance\ub294 AI \ub3c4\uc785\uc744 \ucd09\uc9c4\ud558\uae30 \uc704\ud574 \uac8c\uc784\ud654\ub97c \ud65c\uc6a9\ud588\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uad00\ub9ac\uc790\ub4e4\uc740 \uc9c1\uc6d0\ub4e4\uc5d0\uac8c \ub0b4\ubd80 AI \ud234\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc2a4\ud1a0\ub9ac\ub97c \ub9cc\ub4e4\ub3c4\ub85d \uc7a5\ub824\ud588\uace0, \uac00\uc7a5 \ucc3d\uc758\uc801\uc778 \uc791\ud488\uc5d0 \uc0c1\uc744 \uc218\uc5ec\ud588\uc2b5\ub2c8\ub2e4. <\/span><span data-contrast=\"none\"> \ub098\uc774\uc824\uc740 &quot;\uc9c1\uc6d0\ub4e4\uc774 AI \ud234\uc744 \uc0ac\uc6a9\ud558\uc5ec \ub9cc\ub4e0 \uc2a4\ud1a0\ub9ac\ub97c \uc54c\uc544\uac00\uace0 \ub4e3\ub294 \uac83\ub9cc\uc73c\ub85c\ub3c4 \uc990\uac70\uc6cc\ud588\uc2b5\ub2c8\ub2e4.&quot;\ub77c\uace0 \uc804\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">\ubcf4\uc774\ub4dc\uc758 \uc811\uadfc \ubc29\uc2dd\uc740 \uc194\uc120\uc218\ubc94\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uc9c1\uc811 AI \ud234\uc744 \uc5f0\uad6c\ud558\uace0 \ubc30\uc6b0\uace0 \ud14c\uc2a4\ud2b8\ud588\uc2b5\ub2c8\ub2e4.  \uadf8\ub9ac\uace0 \ud234\uacfc \ud0c0\uc774\ubc0d\uc774 \uc801\uc808\ud558\ub2e4\uace0 \ud310\ub2e8\ub418\uc5c8\uc744 \ub54c, \uc790\uc2e0\uc758 \uc5f0\uad6c\uc640 \uc5f4\uc815\uc744 \ud300\uacfc \uacf5\uc720\ud588\uc2b5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201c\uc800\ub294 &#39;\uc774\uac83\uc774 \uc6b0\ub9ac\uc5d0\uac8c \uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc744\uae4c?  \uc5b4\ub5bb\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc744\uae4c?\u2019\ub97c \uace0\ubbfc\ud55c \ub2e4\uc74c, \ud300\uc5d0 \uc81c\uc548\ud558\uc5ec \ud568\uaed8 \ub17c\uc758\ud558\uace0 \uc2dc\ub3c4\ud574 \ubd05\ub2c8\ub2e4.\u201d\ub77c\uace0 \uadf8\ub140\ub294 \ub9d0\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\ud544\ub9bd\uc2a4 \ub610\ud55c, AI\uc640 \uad00\ub828\ud558\uc5ec \uc790\uc2e0\uc774 \uc9c1\uc6d0\ub4e4\uc5d0\uac8c \uae30\ub300\ud558\ub294 \ud589\ub3d9\ub4e4\uc744 \ubcf4\uc5ec\uc8fc\ub294 \ubc29\uc2dd\uc744 \ud0dd\ud588\uc2b5\ub2c8\ub2e4. \u201c\uc800\ub294 \ud638\uae30\uc2ec\uc744 \uac00\uc9c0\ub294 \uac83\uc774 \uc911\uc694\ud558\ub2e4\uace0 \uc0dd\uac01\ud569\ub2c8\ub2e4. AI\uc5d0 \ub300\ud55c \ud638\uae30\uc2ec\uc744 \uac00\uc9c0\ub3c4\ub85d \uaca9\ub824\ud558\uace0, \uc6b0\ub9ac \uc0ac\uc5c5\uc5d0 \uc801\ud569\ud55c \uac83\uc774 \ubb34\uc5c7\uc778\uc9c0, \uc5b4\ub5a4 \uacb0\uacfc\ub97c \uc774\ub04c\uc5b4\ub0b4\uace0 \uc2f6\uc740\uc9c0\ub97c \uc774\ud574\ud558\ub3c4\ub85d \ub3c5\ub824\ud558\uc8e0. AI\ub97c \ub450\ub824\uc6cc\ud574\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \uc6d0\ud558\ub4e0 \uc6d0\ud558\uc9c0 \uc54a\ub4e0, AI\ub294 \ud53c\ud560 \uc218 \uc5c6\ub294 \ud604\uc2e4\uc774\ub2c8\uae4c\uc694.\u201d<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:80,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\ub178\ube14-\ube44\uc990\ub9ac\ub294 \uac89\ub9cc \ud654\ub824\ud55c \ud234\uc744 \ucad3\uae30\ubcf4\ub2e4\ub294 <\/span><span data-contrast=\"auto\">\uc62c\ubc14\ub978<\/span><span data-contrast=\"auto\"> \uc0ac\uc6a9 \uc0ac\ub840\uc5d0 \uc9d1\uc911\ud558\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. <\/span><span data-contrast=\"none\">\u201cAI\ub97c \uc0ac\uc6a9\ud560 \uc801\uc808\ud55c \uae30\ud68c\ub97c \uc2e0\uc911\ud558\uac8c \uc120\ud0dd\ud558\uc138\uc694.  \ub2e4\ub978 \uc0ac\ub78c\uc774 \uc5b4\ub5a4 \uac83\uc744 \ud588\ub2e4\uace0 \ud574\uc11c \uadf8\uac83\uc774 \ubaa8\ub4e0 \uc0ac\ub78c, \ubaa8\ub4e0 \uae30\uc5c5\uc5d0 \ub9de\ub294 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4. \uace0\uac1d\uce35, \uadf8\ub9ac\uace0 \uc790\uc2e0\uc774 \ucc3d\uc870\ud558\uace0\uc790 \ud558\ub294 \uacbd\ud5d8\uc744 \uc774\ud574\ud574\uc57c \ud569\ub2c8\ub2e4.\u201d<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\"> <\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ubbf8\ub798\uc758 CX \ub9ac\ub354\uc2ed<\/h2>\n<p><span data-contrast=\"auto\">\ud328\ub110\ub4e4\uc740 \ub9ac\ub354\uc2ed\uc758 \uc5b4\ub824\uc6c0\uc744 \ubbf8\ud654\ud558\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4. \uadf8\ub4e4\uc740 \uc9c4\uc815\uc131, \uc6a9\uae30, \uba58\ud1a0\uc2ed, \ucc45\uc784\uac10 \uc788\ub294 \ud601\uc2e0\uc774 \uc55e\uc73c\ub85c \ub098\uc544\uac08 \uae38\uc744 \uc5f4\uc5b4\uc904 \uc218 \uc788\uc74c\uc744 \ubcf4\uc5ec\uc8fc\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uace0\uac1d \uacbd\ud5d8 \ud300\uc744 \uc774\ub044\ub294 \ub9ac\ub354\ub4e4\uc5d0\uac8c \uc774\ub4e4\uc774 \uc8fc\ub294 \uad50\ud6c8\uc740 \uba85\ud655\ud569\ub2c8\ub2e4. \uc778\uac04\uc801\uc778 \ub9ac\ub354\uc2ed\uc744 \ubc1c\ud718\ud558\uace0, \uc0c1\ub300\ubc29\uc5d0\uac8c \uc6d0\ud558\ub294 \ud589\ub3d9\uc744 \uc9c1\uc811 \ubcf4\uc5ec\uc8fc\uace0, \uc9c4\uc815\ud55c \uc790\uc2e0\uc744 \ubcf4\uc5ec\uc8fc\ub294 \uac83. 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