{"id":604120,"date":"2025-10-01T09:57:17","date_gmt":"2025-10-01T16:57:17","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/technical-considerations-of-moving-from-on-premises-to-cloud"},"modified":"2025-11-20T17:56:07","modified_gmt":"2025-11-21T01:56:07","slug":"technical-considerations-of-moving-from-on-premises-to-cloud","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/technical-considerations-of-moving-from-on-premises-to-cloud","title":{"rendered":"\uc628\ud504\ub808\ubbf8\uc2a4\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658 \uc2dc \uc8fc\uc694 \uace0\ub824 \uc0ac\ud56d"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span data-contrast=\"auto\">\ubcc0\ud654\ud558\ub294 \uace0\uac1d \uc120\ud638\ub3c4, \uc99d\uac00\ud558\ub294 \ucc44\ub110 \uc218, \uce58\uc5f4\ud55c \uc2dc\uc7a5 \uacbd\uc7c1\uc5d0 \ubc1c\ub9de\ucd94\uae30 \uc704\ud574 \ubaa8\ub4e0 \uc5c5\uc885\uc5d0\uc11c \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\ub4e4\uc774 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub85c \uc804\ud658\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc628\ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc73c\ub85c\uc758 \uc804\ud658\uc740 \uacb0\ucf54 \uc26c\uc6b4 \uc77c\uc740 \uc544\ub2c8\uba70, \ud558\ub8e8\uc544\uce68\uc5d0 \uc774\ub8e8\uc5b4\uc9c0\ub294 \uc77c\ub3c4 \uc544\ub2d9\ub2c8\ub2e4. \uc870\uc9c1\uc740 \ud074\ub77c\uc6b0\ub4dc\ub85c\uc758 \uc804\ud658\uc744 \ub2e8\uc21c\ud788 \ub9ac\ud504\ud2b8 \uc564 \uc2dc\ud504\ud2b8\uac00 \uc544\ub2cc, \uace0\uac1d \uacbd\ud5d8(CX) \ud601\uc2e0\uc744 \uc704\ud55c \uae30\ud68c\ub85c \ubc14\ub77c\ubcfc \ub54c \ub354 \uc131\uacf5\uc801\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\ucee8\ud0dd \uc13c\ud130\ub97c \ud601\uc2e0\ud560 \ub54c \uace0\ub824\ud574\uc57c \ud560 \uba87 \uac00\uc9c0 \uc0ac\ud56d\uacfc \ud568\uaed8, \uc0ac\uc6a9\uc790\uc640 \uace0\uac1d\uc5d0\uac8c \uc6d0\ud65c\ud55c \uc804\ud658\uc744 \ubcf4\uc7a5\ud558\ub294 \ubc29\ubc95\uc744 \uc0b4\ud3b4\ubd05\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 \ud50c\ub7ab\ud3fc\uc73c\ub85c\uc758 \uc804\ud658\uc744 \ud1b5\ud574 \ud61c\ud0dd\uc744 \ub204\ub9ac\ub294 \uae30\uc5c5\uc758 \uc0ac\ub840\ub3c4 \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">AI \ud65c\uc131\ud654 <\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\ud074\ub77c\uc6b0\ub4dc\ub85c\uc758 \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc740 \ub2e8\uc21c\ud55c \uc778\ud504\ub77c \ud604\ub300\ud654\ub97c \ub118\uc5b4, \uc778\uacf5 \uc9c0\ub2a5(AI) \ud234\uc758 \uc7a0\uc7ac\ub825\uc744 \ucd5c\ub300\ud55c \ubc1c\ud718\ud558\uc5ec \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ud601\uc2e0\ud558\ub294 \uc77c\uc785\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c \ud50c\ub7ab\ud3fc\uc740 AI \uae30\uc220\uc774 \uc9c0\ub2a5\uc801\uc778 \uc758\uc0ac \uacb0\uc815\uc744 \ucd94\uc9c4\ud558\ub294 \ub370 \ud544\uc694\ud55c \ud655\uc7a5 \uac00\ub2a5\ud55c \uae30\ubc18, \uc2e4\uc2dc\uac04 \ub370\uc774\ud130 \uc561\uc138\uc2a4, \uc720\uc5f0\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud074\ub77c\uc6b0\ub4dc\uc5d0 \uad6c\ucd95\ub41c \ucee8\ud0dd \uc13c\ud130\uc5d0\uc11c\ub294 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8, \uc608\uce21 \uae30\ubc18 \ub77c\uc6b0\ud305, \uac10\uc131 \ubd84\uc11d, \uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0\uacfc \uac19\uc740 AI \uae30\ub2a5\uc744 \ubc30\ud3ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uae30\ub2a5\uc740 \ub808\uac70\uc2dc \uc628\ud504\ub808\ubbf8\uc2a4 \ud658\uacbd\uc5d0\uc11c\ub294 \ud6a8\uacfc\uc801\uc73c\ub85c \uad6c\ud604\ud558\uae30 \uc5b4\ub835\uac70\ub098 \ubd88\uac00\ub2a5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c AI \uae30\ubc18 \ud234\uc740 \uc77c\uc0c1\uc801\uc778 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc758\uc0ac \uacb0\uc815\uc744 \ud5a5\uc0c1\ud558\uace0, \uc778\ud130\ub799\uc158\uc744 \uac1c\uc778\ud654\ud558\uba70, \uace0\uac1d\uacfc \uc9c1\uc6d0 \ubaa8\ub450\uc5d0\uac8c \ub354 \ub098\uc740 \uacb0\uacfc\ub97c \uac00\uc838\uc635\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">1,000\uba85\uc758 CX \ub9ac\ub354\ub97c \ub300\uc0c1\uc73c\ub85c \uc2e4\uc2dc\ud55c \uc81c\ub124\uc2dc\uc2a4 \uc5f0\uad6c \ubcf4\uace0<\/span>\uc5d0 \ub530\ub974\uba74,<a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/customer-experience-in-the-age-of-ai\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">CX \ub9ac\ub354 \uc911 59%\uac00 \uace0\uac1d \uacbd\ud5d8\uc5d0 AI\ub97c \ub3c4\uc785\ud558\uba74 \uace0\uac1d \ucda9\uc131\ub3c4\uc640 \ud3c9\uc0dd \uac00\uce58\uac00 \uc99d\uac00\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ud588\uc2b5\ub2c8\ub2e4<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI\ub97c \ud074\ub77c\uc6b0\ub4dc \uc804\ub7b5\uc758 \ud575\uc2ec\uc5d0 \ub460\uc73c\ub85c\uc368 \ucee8\ud0dd \uc13c\ud130\ub294 \ubbf8\ub798\uc5d0 \ub300\ud55c \uc900\ube44\ub97c \ub9c8\uce60 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubcc0\ud654\ud558\ub294 \uace0\uac1d\uc758 \ub208\ub192\uc774\uc5d0 \uc2e0\uc18d\ud558\uac8c \ub300\uc751\ud558\uace0 \ub370\uc774\ud130 \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8\ub97c \ud1b5\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\uc74c\uc131 \uc11c\ube44\uc2a4 \ucd5c\uc801\ud654 <\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uc740 \ub514\uc9c0\ud138 \ucc44\ub110, \uc140\ud504 \uc11c\ube44\uc2a4, \ubd07 \uae30\ubc18 \uacbd\ud5d8 \ub4f1\uc758 \uc18d\ub3c4\uc640 \ud3b8\ub9ac\ud568\uc5d0 \uc775\uc219\ud574\uc84c\uc2b5\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uace0 \ud574\uc11c \uc74c\uc131 \ucc44\ub110\uc758 \ud6a8\uc6a9\uc131\uc774 \uc0ac\ub77c\uc9c0\ub294 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4. \uace0\uac1d\uc740 \ub514\uc9c0\ud138\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c \uc74c\uc131 \ucc44\ub110 \ub610\ud55c \ud6a8\uc728\uc801\uc774\uace0 \uc218\uc6d4\ud558\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc744 \uace0\ub824 \uc911\uc778 \ub9ce\uc740 \uae30\uc5c5\uc774 \uc74c\uc131 \ud2b8\ub798\ud53d\uc758 \ud488\uc9c8, \ud2b9\ud788 \uc5ec\ub7ec \ub9ac\uc804\uc744 \uc624\uac08 \ub54c \uc74c\uc131 \ud2b8\ub798\ud53d\uc758 \ud488\uc9c8\uc774 \uc720\uc9c0\ub420 \uc218 \uc788\uc744\uc9c0\ub97c \uc6b0\ub824\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uadf8\ub7ec\ub098 \uc774\ub294 \ud06c\uac8c \uac71\uc815\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub429\ub2c8\ub2e4. \uc2dc\uc7a5\uc5d0\ub294 \uc774\ubbf8 \uc774\ub97c \ud574\uacb0\ud558\ub294 \uc194\ub8e8\uc158\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, <a href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\" target=\"_blank\" rel=\"noopener\">Genesys Cloud\u2122<\/a> Global Media Fabric\uc740 \uace0\uac1d\uc774 \ucee8\ud0dd \uc13c\ud130\ub97c \uad6c\uc131\ud558\uc5ec \uc870\uc9c1 \ub0b4 \ubaa8\ub4e0 \uc0ac\uc6a9\uc790 \uadf8\ub8f9\uacfc \ubaa8\ub4e0 \ud2b8\ub801\ud06c\ub97c \ud2b9\uc815 Genesys Cloud \ub9ac\uc804\uc5d0 \uc5f0\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774\ub294 \ud2b8\ub798\ud53d \uc774\ub3d9 \uac70\ub9ac\ub97c \uc904\uc5ec\uc8fc\uba70, \ud488\uc9c8 \uc800\ud558\ub97c \ucd5c\uc18c\ud654\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc62c\ubc14\ub978 \uc544\ud0a4\ud14d\ucc98\ub97c \uac16\ucd94\uba74 \ub192\uc740 \uc74c\uc131 \ud488\uc9c8\uc744 \uc720\uc9c0\ud558\uba74\uc11c \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc77c\uad00\ub418\uace0 \uc6d0\ud65c\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc74c\uc131 \uc131\ub2a5 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 Genesys Cloud Global Media Fabric\uacfc \uac19\uc740 \uc194\ub8e8\uc158\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc5d0 \ubc29\ud574\uac00 \ub418\uc9c0 \uc54a\ub2e4\ub294 \ud655\uc2e0\uc744 \uac00\uc9c0\uace0 \uc74c\uc131 \uc11c\ube44\uc2a4\ub97c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc774\uc804\ud558\uc138\uc694. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\ubcf5\uc7a1\ud55c \ub77c\uc6b0\ud305 \uc544\ud0a4\ud14d\ucc98\uc758 \uc6d0\ud65c\ud55c \uad6c\ud604 <\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\uc628\ud504\ub808\ubbf8\uc2a4 \ub610\ub294 \ud638\uc2a4\ud305\ub41c \ucee8\ud0dd \uc13c\ud130\ub97c \uc6b4\uc601\ud558\ub294 \ub9ce\uc740 \uc870\uc9c1\uc740 \uace0\uac1d\uacfc \uc0c1\ub2f4\uc0ac\ub97c \uc5f0\uacb0\ud558\uae30 \uc704\ud574 \uace0\ub3c4\ub85c \ub9de\ucda4\ud654\ub418\uace0 \ubcf5\uc7a1\ud55c \ub77c\uc6b0\ud305 \uc2dc\uc2a4\ud15c\uc744 \uac1c\ubc1c\ud574\uc654\uc2b5\ub2c8\ub2e4. CCaaS\ub85c\uc758 \uc804\ud658\uc774 \uc774\ub7ec\ud55c \uc2dc\uc2a4\ud15c\uc744 \ucc98\uc74c\ubd80\ud130 \ub2e4\uc2dc \uad6c\ucd95\ud574\uc57c \ud55c\ub2e4\ub294 \uc758\ubbf8\ub294 \uc544\ub2d9\ub2c8\ub2e4. \uc624\ud788\ub824 \ubb34\uc5c7\uc774 \ud6a8\uacfc\uc801\uc778\uc9c0, \uadf8\ub9ac\uace0 \ubb34\uc5c7\uc774 \uace0\uac1d \uacbd\ud5d8\uc744 \ub354\uc6b1 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub294\uc9c0 \uc7ac\uace0\ud560 \uc644\ubcbd\ud55c \uae30\ud68c\uc785\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud074\ub77c\uc6b0\ub4dc\ub97c \ud1b5\ud574 \uac00\ub2a5\uc131\uc744 \uc7ac\uad6c\uc0c1\ud558\uace0 \uc0c8\ub85c\uc6b4 \uae30\ub2a5, \uc5ed\ub7c9, \ud6a8\uc728\uc131\uc744 \ub3c4\uc785\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud\ub294 \ub77c\uc6b0\ud305 \ud750\ub984\uc744 \uc27d\uac8c \uad6c\uc131\ud560 \uc218 \uc788\ub294 \ub178\ucf54\ub4dc \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud234\uc744 \uc81c\uacf5\ud558\uc5ec, \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud560 \ub54c \uc81c\uc5b4\ub825\uc744 \uac16\ub3c4\ub85d \ud569\ub2c8\ub2e4. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\ubcf4\uc548, \uac1c\uc778 \uc815\ubcf4 \ubcf4\ud638, \uac00\ub3d9 \uc2dc\uac04 \ubcf4\uc7a5 <\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\ubcf4\uc548, \uac1c\uc778 \uc815\ubcf4 \ubcf4\ud638, \uac00\ub3d9 \uc2dc\uac04\uc740 \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uc870\uc9c1\uacfc \ubaa8\ub4e0 \uc0b0\uc5c5 \ubd84\uc57c, \ud2b9\ud788 \uacf5\uacf5 \ubd80\ubb38\uc5d0\uc11c \ud544\uc218 \uc694\uac74\uc785\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc790\uc2e0\uc758 \uac1c\uc778 \uc815\ubcf4\uc640 \ub370\uc774\ud130\uac00 \ubcf4\ud638\ub420 \uac83\uc73c\ub85c \uae30\ub300\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ucee8\ud0dd \uc13c\ud130 \ubcf4\uc548\uc740 \ucd5c\uc6b0\uc120 \ube44\uc988\ub2c8\uc2a4 \uacfc\uc81c \uc911 \ud558\ub098\uc5ec\uc57c \ud558\uba70, <a href=\"https:\/\/www.genesys.com\/ko-kr\/trust-center\" target=\"_blank\" rel=\"noopener\">\ucee8\ud0dd \uc13c\ud130 \ud30c\ud2b8\ub108\uc5d0\uac8c\ub3c4 \ucd5c\uc6b0\uc120 \uacfc\uc81c<\/a>\uc5ec\uc57c \ud569\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \ud658\uacbd\uc5d0\uc11c \ubcf4\uc548\uc740 \uacf5\ub3d9 \ucc45\uc784\uc774\uba70, \uac01 \uc870\uc9c1\uc740 \uc774 \uc911\uc694\ud55c \ube44\uc988\ub2c8\uc2a4 \ud65c\ub3d9\uc5d0\uc11c \uac01\uc790\uc758 \uc5ed\ud560\uc744 \uc218\ud589\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys Cloud\ub294 \ubcf5\uc6d0\ub825\uacfc \ube44\uc988\ub2c8\uc2a4 \uc5f0\uc18d\uc131\uc744 \uc704\ud574 \uace0\uac00\uc6a9\uc131 \uc811\uadfc \ubc29\uc2dd\uc744 \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \uc804 \uc138\uacc4\uc801\uc73c\ub85c \uc5ec\ub7ec \ub3c5\ub9bd\uc801\uc778 \uc544\ub9c8\uc874 \uc6f9 \uc11c\ube44\uc2a4(AWS) \ub9ac\uc804\uc5d0 \uc561\ud2f0\ube0c-\uc561\ud2f0\ube0c-\uc561\ud2f0\ube0c \uc544\ud0a4\ud14d\ucc98\ub85c \uad6c\ucd95\ub418\uba70, \uac01 \ub9ac\uc804\ub2f9 \ucd5c\uc18c 3\uac1c\uc758 AWS \uac00\uc6a9 \uc601\uc5ed\uc5d0 \uac78\uccd0 \ubaa8\ub4e0 \uc11c\ube44\uc2a4\uac00 \ubc30\ud3ec\ub429\ub2c8\ub2e4. \uac00\uc6a9 \uc601\uc5ed\uc740 AWS \ub9ac\uc804 \ub0b4\uc5d0 \uc788\ub294 \uaca9\ub9ac\ub41c \ub370\uc774\ud130 \uc13c\ud130\ub85c, \uc774\uc911\ud654 \ubc0f \ubb3c\ub9ac\uc801 \ubd84\ub9ac\ub97c \uc81c\uacf5\ud558\uace0 \uc7a5\uc560 \uc870\uce58\ub97c \uc704\ud55c \uc778\ud504\ub77c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">CCaaS \uc194\ub8e8\uc158\uacfc\uc758 \ud1b5\ud569 <\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uae30 \uc704\ud574 \uc0ac\uc6a9\ud558\ub294 \ucee8\ud0dd \uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc194\ub8e8\uc158\uacfc\uc758 \ud1b5\ud569\uc744 \uc720\uc9c0\ud558\ub294 \uac83\uc740 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc758 \uc131\uacf5\uc744 \uadf9\ub300\ud654\ud558\ub824\uba74 CCaaS \ud50c\ub7ab\ud3fc\uc774 <a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\" target=\"_blank\" rel=\"noopener\">\uac04\ub2e8\ud55c \ud1b5\ud569 \ubc29\ubc95<\/a>\uc744 \ud1b5\ud574 \uc2dc\uc2a4\ud15c \ubc0f \uc11c\ube44\uc2a4\uc758 \ud1b5\ud569 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \uc0dd\uc131\ud560 \uc218 \uc788\ub3c4\ub85d \ud574\uc57c \ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys Cloud \ud50c\ub7ab\ud3fc\uc5d0\ub294 \ud1b5\ud569\uc744 \uc27d\uac8c \ub9de\ucda4\ud654\ud560 \uc218 \uc788\ub294 \uac1c\ubc29\ud615 API, \uc0b0\uc5c5 \ud45c\uc900 \uac1c\ubc1c\uc790 \ud234 \ubc0f \uad6c\uc131 \uc9c0\uc810\uc774 \ud3ec\ud568\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\uac00 \ubcc0\uacbd\ub418\ub354\ub77c\ub3c4 \uc2dc\uc2a4\ud15c \uc5f0\ub3d9 \ubc29\uc2dd\uc744 \uc720\uc5f0\ud558\uac8c \uacb0\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ud30c\ud2b8\ub108\uac00 \uc81c\uacf5\ud558\ub294 \uc0ac\uc804 \uad6c\ucd95\ub41c \uc571 \ud1b5\ud569\uc73c\ub85c \uad6c\uc131\ub41c \uac15\ub825\ud558\uace0 \ud65c\ubc1c\ud55c \uc571 \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4\ub97c \uac16\ucd98 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uace0\uc720\ud55c \ud504\ub85c\uc138\uc2a4 \ubc0f \uc0ac\uc6a9 \uc0ac\ub840\ub97c \uc2e0\uc18d\ud558\uac8c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\ud074\ub77c\uc6b0\ub4dc\ub97c \ud1b5\ud574 \uc0b0\uc5c5 \uc804\ubc18\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0 <\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\uc81c\ub124\uc2dc\uc2a4\ub294 \uc774\ubbf8 \uc218\ucc9c \uba85\uc758 \uace0\uac1d\uc774 \uc628\ud504\ub808\ubbf8\uc2a4 \ucee8\ud0dd \uc13c\ud130\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc804\ud658\ud558\ub3c4\ub85d \ub3c4\uc654\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \uace0\uac1d\uc758 \uacbd\ud5d8 \ud601\uc2e0 \uc5ec\uc815\uc740 \uace0\uc720\ud558\uc9c0\ub9cc, \uad11\ubc94\uc704\ud55c \uc0b0\uc5c5 \ubd84\uc57c\uc5d0 \uac78\uccd0 \uc7a0\uc7ac\ub825\uc744 \ubcf4\uc5ec\uc8fc\ub294 \uba87 \uac00\uc9c0 \uc608\uc2dc\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><strong>Rabobank: \ubbfc\ucca9\uc131, \ub2e8\uc21c\uc131, \ud601\uc2e0 \ud5a5\uc0c1 <\/strong><\/p>\n<p><span style=\"font-weight: 400;\">\ubc45\ud0b9 \ub514\uc9c0\ud138\ud654\uc758 \uc120\uad6c\uc790\uc778 <a href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/rabobank\" target=\"_blank\" rel=\"noopener\">Rabobank<\/a>\ub294 \u2018\ucee8\ud0dd \uc13c\ud130 \ud604\ub300\ud654 \ubc0f \ud074\ub77c\uc6b0\ub4dc \uc6b0\uc120 \uc804\ub7b5\uc744 \ud1b5\ud55c \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0\u2019\uc744 \ubaa9\ud45c\ub85c \ud588\uc2b5\ub2c8\ub2e4. \ub354 \ubbfc\ucca9\ud558\uace0 \ud6a8\uc728\uc801\uc778 \uc870\uc9c1\uc774 \ub418\uae30 \uc704\ud574 \uae30\uc874 \uc2dc\uc2a4\ucf54 \uc2dc\uc2a4\ud15c\uc5d0\uc11c Genesys Cloud\ub85c \uc804\ud658\ud568\uc73c\ub85c\uc368 \ub354 \ud070 \ud655\uc7a5\uc131, \ub354 \ube60\ub978 \ud601\uc2e0, \uadf8\ub9ac\uace0 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc77c\uad00\ub41c \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uc2e4\ud604\ud588\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc74c\uc131, \ucc44\ud305, \uba54\uc2dc\uc9d5, \ub514\uc9c0\ud138 \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ud1b5\ud569\ud588\uc73c\uba70, \uc774 \ubaa8\ub4e0 \uac83\uc740 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uad00\ub9ac\ub429\ub2c8\ub2e4. Rabobank\ub294 Genesys Cloud\ub97c \ud1b5\ud574 \uaddc\uc815 \uc900\uc218 \ubc0f \ubcf4\uc548\uc744 \ubcf4\uc7a5\ud558\uba74\uc11c \ub354 \ube60\ub974\uace0 \uac1c\uc778\ud654\ub41c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774 \uc194\ub8e8\uc158\uc740 \ub610\ud55c, \uc2e4\uc2dc\uac04 \ub370\uc774\ud130 \uac00\uc2dc\uc131\uacfc \uc740\ud589\uc758 CRM \ubc0f \ubc31\uc624\ud53c\uc2a4 \uc2dc\uc2a4\ud15c\uacfc\uc758 \uac04\uc18c\ud654\ub41c \ud1b5\ud569\uc744 \uac00\ub2a5\ud558\uac8c \ud588\uc2b5\ub2c8\ub2e4. \uc774\ub85c\uc368 \uc0c1\ub2f4\uc0ac\ub294 \ucee8\ud14d\uc2a4\ud2b8\uc5d0 \ub354 \uc27d\uac8c \uc811\uadfc\ud558\uace0 \uc758\ubbf8 \uc788\ub294 \uc778\ud130\ub799\uc158\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Rabobank\uc758 \uc81c\ud488 \uad00\ub9ac\uc790 Dennis van Dijk\ub294 &#8220;\uc6b0\ub9ac\ub294 \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \uc608\uce21\ud558\uace0 \uc2e4\uc2dc\uac04\uc73c\ub85c \ud574\uacb0\ud558\ub294 \uc0ac\uc804 \uc608\ubc29\uc801\uc778 \uc11c\ube44\uc2a4\ub85c \uc804\ud658\ud558\uace0 \uc2f6\uc5c8\uc2b5\ub2c8\ub2e4. Genesys Cloud\ub97c \ud1b5\ud574 \uc77c\uad00\ub418\uace0 \uc6d0\ud65c\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uc720\uc5f0\uc131\uacfc \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \uac16\ucd94\uac8c \ub418\uc5c8\uc73c\uba70, \uae30\uc874 \uae30\uc220\uc5d0 \uc5bd\ub9e4\uc774\uc9c0 \uc54a\uace0 \ud601\uc2e0\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uae4c\uc9c0 \ud655\ubcf4\ud588\uc2b5\ub2c8\ub2e4.\u201d\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Rabobank\uc758 \uc218\uc11d \ubd80\uc0ac\uc7a5 \uacb8 \ub300\ud654\ud615 AI, \ub370\uc774\ud130 \ubc0f CRM \ucc45\uc784\uc790\uc778 Thom Kokhuis\ub294 &#8220;\ud074\ub77c\uc6b0\ub4dc\uc6a9\uc73c\ub85c \ub9ac\ud328\ud0a4\uc9d5\ub41c \uc628\ud504\ub808\ubbf8\uc2a4 \uc81c\ud488\ubcf4\ub2e4\ub294 \uc644\uc804\ud55c \ub124\uc774\ud2f0\ube0c \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc744 \uad6c\ucd95\ud55c \ud30c\ud2b8\ub108\ub97c \uc6d0\ud588\uc2b5\ub2c8\ub2e4. DevOps \uae30\uc220\uacfc \uac1c\ubc29\ud615 \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ud504\ub85c\uadf8\ub798\ubc0d \uc778\ud130\ud398\uc774\uc2a4\uc640 \ub9c8\uc774\ud06c\ub85c\uc11c\ube44\uc2a4 \uc544\ud0a4\ud14d\ucc98\ub97c \ud1b5\ud55c \uc2e0\uc18d\ud55c \ud601\uc2e0\uc5d0 \uc911\uc810\uc744 \ub454 \uc804\ub7b5\uc774 \ud544\uc694\ud588\uc8e0.&#8221;\ub77c\uace0 \uc804\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc628\ud504\ub808\ubbf8\uc2a4 \uae30\uc220\uc5d0\uc11c Genesys Cloud\ub85c \ub9c8\uc774\uadf8\ub808\uc774\uc158\ud568\uc73c\ub85c\uc368 Rabobank\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \uc131\uacfc\ub97c \uac70\ub450\uc5c8\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\ud558\ub4dc\uc6e8\uc5b4 \ubc0f IT \uc9c1\uc6d0 \ube44\uc6a9 220\ub9cc \ub2ec\ub7ec \uc774\uc0c1 \uc808\uac10 <\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\ube44\ub3d9\uae30 \uc6f9 \uba54\uc2dc\uc9d5\uc73c\ub85c \uc0dd\uc0b0\uc131 25% \ud5a5\uc0c1 <\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \uba87 \uc8fc\uac00 \uc544\ub2cc \uc544\ub2cc \uba70\uce60 \ub9cc\uc5d0 \ubc30\ud3ec <\/span><\/li>\n<\/ul>\n<p><strong>Metergy: \ud6a8\uc728\uc131 \ubc0f \uc601\ud5a5\ub825 \ud5a5\uc0c1 <\/strong><\/p>\n<p><span style=\"font-weight: 400;\">\ubbf8\ub798 \uc9c0\ud5a5\uc801\uc778 \uc720\ud2f8\ub9ac\ud2f0 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\uc778 <a href=\"https:\/\/www.genesys.com\/customer-stories\/metergy\" target=\"_blank\" rel=\"noopener\">Metergy<\/a>\ub294 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud574 \ucee8\ud0dd \uc13c\ud130 \uc6b4\uc601\uc744 \ud604\ub300\ud654\ud558\uae30\ub85c \uacb0\uc815\ud588\uc2b5\ub2c8\ub2e4. \uad11\ubc94\uc704\ud55c \ub514\uc9c0\ud138 \uc804\ud658 \uc804\ub7b5\uc758 \uc77c\ud658\uc73c\ub85c \u00a0\ub178\ud6c4\ud654\ub41c \uc628\ud504\ub808\ubbf8\uc2a4 \uc2dc\uc2a4\ud15c\uc5d0\uc11c Genesys Cloud\ub85c \ub9c8\uc774\uadf8\ub808\uc774\uc158\ud588\uc2b5\ub2c8\ub2e4. \uc774 \ud68c\uc0ac\ub294 \uc11c\ube44\uc2a4 \uc548\uc815\uc131\uc744 \uac1c\uc120\ud558\uace0, \ud6a8\uc728\uc131\uc744 \ub192\uc774\uba70, \uc6b4\uc601 \ubcf5\uc7a1\uc131\uc744 \uc904\uc774\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud588\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Metergy\ub294 Genesys Cloud\ub97c \ud1b5\ud574 \uace0\uac1d \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \ud1b5\ud569\ud558\uc5ec \uc74c\uc131, \ucc44\ud305, \uc774\uba54\uc77c \uc804\ubc18\uc5d0\uc11c \uc6d0\ud65c\ud55c \uc9c0\uc6d0\uc774 \uac00\ub2a5\ud558\uac8c \ud588\uc2b5\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uac83\uc740 \uc9c1\uad00\uc801\uc778 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4. \uadf8 \uacb0\uacfc, \ud1b5\ud654 \ub77c\uc6b0\ud305 \ubc0f \uace0\uac1d \uc2dd\ubcc4\uacfc \uac19\uc740 \ud575\uc2ec \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud558\uace0 \uc790\ub3d9\ud654\ud558\uc5ec \ub300\uae30 \uc2dc\uac04\uc744 \ud06c\uac8c \uc904\uc774\uace0 \uccab \uc811\ucd09 \ud574\uacb0\ub960\uc744 \ub192\uc600\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc9c1\uc6d0\ub4e4\uc740 \uc774\uc81c, \uc804\uccb4 \uace0\uac1d \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc81c\uacf5\ud558\ub294 \ub0b4\ubd80 \uc2dc\uc2a4\ud15c\uacfc\uc758 \uc2ec\uce35\uc801\uc778 \ud1b5\ud569\uc744 \ud1b5\ud574 \ub354 \ube60\ub974\uace0 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Metergy Solutions\uc758 \uace0\uac1d \uad00\ub9ac \uc6b4\uc601 \uc774\uc0ac\uc778 Maudrie Smith\ub294 &#8220;\ub290\ub9ac\uace0 \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4dc\ub294 \uc678\ubd80 \uc9c0\uc6d0\uc5d0 \uacc4\uc18d \uc758\uc874\ud558\uae30\ubcf4\ub2e4\ub294 \ub354 \uc9c1\uc811\uc801\uc778 \uc140\ud504 \uc11c\ube44\uc2a4 \ubc29\uc2dd\uc73c\ub85c \uc804\ud658\ud558\uace0 \uc2f6\uc5c8\uc2b5\ub2c8\ub2e4.&#8221;\ub77c\uba70 \uc774\ub807\uac8c \ub367\ubd99\uc785\ub2c8\ub2e4. &#8220;Genesys Cloud\ub294 \ud655\uc2e4\ud788 \ub2e4\ub8e8\uae30 \uac00\uc7a5 \uc26c\uc6e0\uace0 \uc800\ud76c\uac00 \uc6d0\ud588\ub358 \ubaa8\ub4e0 \uc11c\ube44\uc2a4\ub97c \uac16\ucd94\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc81c \ucee4\ub9ac\uc5b4 \uc804\uccb4\ub97c \ud1b5\ud2c0\uc5b4 10\uc8fc \ub9cc\uc5d0 \uc8fc\uc694 \ud504\ub85c\uc81d\ud2b8\ub97c \uad6c\ud604\ud55c \uac83\uc740 \uc774\ubc88\uc774 \ucc98\uc74c\uc774\uc5c8\uc2b5\ub2c8\ub2e4.&#8221; <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc628\ud504\ub808\ubbf8\uc2a4 \uae30\uc220\uc5d0\uc11c Genesys Cloud\ub85c \ub9c8\uc774\uadf8\ub808\uc774\uc158\ud568\uc73c\ub85c\uc368 Metergy\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \uc131\uacfc\ub97c \uac70\ub450\uc5c8\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uc0dd\uc0b0\uc131 30% \uc99d\uac00 <\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uace0\uac1d \ub9cc\uc871\ub3c4(CSAT) \ud5a5\uc0c1 <\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uacb0\uadfc\uc728\uc774 \uc0ac\uc2e4\uc0c1 0\uc73c\ub85c \uac10\uc18c(\uc774\ub85c \uc778\ud574 \ub300\uae30 \uc2dc\uac04 \ub2e8\ucd95, \ub354 \ube60\ub978 \uc11c\ube44\uc2a4, \ub354 \ud070 \uace0\uac1d \ub9cc\uc871 \ub2ec\uc131) <\/span><\/li>\n<\/ul>\n<p><strong>Humm: \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uac1c\uc778\ud654\ub85c \uc11c\ube44\uc2a4 \ud5a5\uc0c1 <\/strong><\/p>\n<p><span style=\"font-weight: 400;\">\uc18c\ube44\uc790 \uae08\uc735 \ubd84\uc57c\uc758 \uc120\ub450 \uc8fc\uc790\uc778 <a href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/humm-group\" target=\"_blank\" rel=\"noopener\">Humm Group<\/a>\uc740 \ub514\uc9c0\ud138 \uc6b0\uc120 \uace0\uac1d\uce35\uc5d0 \ud6a8\uacfc\uc801\uc73c\ub85c \ub300\uc751\ud558\uae30 \uc704\ud574 \ucee8\ud0dd \uc13c\ud130 \uc6b4\uc601\uc744 \uc7ac\uc815\ube44\ud558\uace0\uc790 \ud588\uc2b5\ub2c8\ub2e4. \uae30\uc874 \uc628\ud504\ub808\ubbf8\uc2a4 \uc2dc\uc2a4\ud15c\uc73c\ub85c\ub294 \uc18d\ub3c4, \uc720\uc5f0\uc131, \uac1c\uc778\ud654\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \uae30\ub300\ub97c \ub354 \uc774\uc0c1 \ucda9\uc871\uc2dc\ud0ac \uc218 \uc5c6\ub2e4\ub294 \uac83\uc744 \uae68\ub2ec\uc558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. Humm\uc740 Genesys Cloud\ub85c \uc804\ud658\ud558\uc5ec \uc6b4\uc601\uc744 \uc911\uc559 \uc9d1\uc911\ud654\ud558\uace0, \ucc38\uc5ec \ucc44\ub110\uc744 \ud604\ub300\ud654\ud558\uba70, \uc5ec\ub7ec \ub9ac\uc804\uc5d0\uc11c \ub2e4\uc591\ud55c \ud50c\ub7ab\ud3fc\uc744 \uad00\ub9ac\ud558\ub294 \ubcf5\uc7a1\uc131\uc744 \uc904\uc774\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud588\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc131\uacf5\uc801\uc778 \uc804\ud658\uc744 \ud1b5\ud574 Humm\uc740 \uc74c\uc131, \ucc44\ud305, \uba54\uc2dc\uc9d5, \uc774\uba54\uc77c \uc804\ubc18\uc5d0\uc11c \ube60\ub974\uace0 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub3d9\uc2dc\uc5d0, \ub192\uc740 \uc218\uc900\uc758 \uaddc\uc815 \uc900\uc218\uc640 \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\ub294 \ud1b5\ud569\ub41c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ud50c\ub7ab\ud3fc\uc744 \ud655\ubcf4\ud558\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\uc81c \ud300\uc740 \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\uc640 AI \uae30\ubc18 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \uc694\uad6c\ub97c \uc608\uce21\ud558\uace0 \uccab \uc811\ucd09 \ud574\uacb0\ub960\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc9c1\uc6d0\ub4e4\uc740 \uac04\uc18c\ud654\ub41c \uc6cc\ud06c\ud50c\ub85c, \uc9c1\uad00\uc801\uc778 \ud234, \uae30\uc874 CRM \uc2dc\uc2a4\ud15c\uacfc\uc758 \uc6d0\ud65c\ud55c \ud1b5\ud569 \ub4f1 \uc218\ub9ce\uc740 \uc774\uc810\uc744 \ub204\ub9bd\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Humm Group\uc758 \uace0\uac1d \ucee8\ud0dd \ucc45\uc784\uc790\uc778 Jason Ong\uc740 &#8220;Genesys Cloud\ub294 \uace0\uac1d \uae30\ub300\uce58\uc5d0 \ubc1c\ub9de\ucd9c \uc218 \uc788\ub294 \ubbfc\ucca9\uc131\uc744 \uc81c\uacf5\ud588\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \ud655\uc7a5\ud558\uace0, \uc0c8\ub85c\uc6b4 \ucc44\ub110\uc744 \ub3c4\uc785\ud558\uba70, \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc758 \ud488\uc9c8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub294 \ub2a5\ub825\uc744 \uac16\ucdc4\uc73c\uba70, \ud300\uc5d0 \ub354 \ub098\uc740 \uac00\uc2dc\uc131\uacfc \uc81c\uc5b4\ub825\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\uac83\uc740 \ub2e8\uc21c\ud55c \uae30\uc220\uc801 \ubcc0\ud654\uac00 \uc544\ub2c8\ub77c \uace0\uac1d\uc744 \uc751\ub300\ud558\ub294 \ubc29\uc2dd\uc758 \ubcc0\ud654\uc785\ub2c8\ub2e4.&#8221;\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Humm Group\uc758 \ucd5c\uace0 \uc6b4\uc601 \ucc45\uc784\uc790\uc778 Andrew Murrell\uc740 \uc774\ub807\uac8c \ub9d0\ud569\ub2c8\ub2e4. &#8220;Genesys Cloud\ub97c \ud1b5\ud574 \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ud558\uace0\uc790 \ud558\ub294 \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \ube44\ub85c\uc18c \uc2e4\ud604\ud558\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ud601\uc2e0\uacfc \ub514\uc790\uc778\uc744 \uc704\ud55c \ud50c\ub7ab\ud3fc\uc73c\ub85c, \uac1c\ubc1c\uc744 \uc704\ud574 IT \ud300\uc5d0 \uc758\uc874\ud560 \ud544\uc694\uac00 \uc5c6\ub2e4\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. Genesys Cloud\ub97c \uae30\ubc18\uc73c\ub85c \uacc4\uc18d\ud574\uc11c \ud601\uc2e0\ud558\uba70 \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ubc1c\uc804\uc2dc\ucf1c\ub098\uac08 \uac83\uc785\ub2c8\ub2e4.&#8221; <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc628\ud504\ub808\ubbf8\uc2a4 \uae30\uc220\uc5d0\uc11c Genesys Cloud\ub85c \ub9c8\uc774\uadf8\ub808\uc774\uc158\ud568\uc73c\ub85c\uc368 Humm Group\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \uc131\uacfc\ub97c \uac70\ub450\uc5c8\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uc11c\ube44\uc2a4 \uc218\uc900 40% \ud5a5\uc0c1 <\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uc6b4\uc601 \ube44\uc6a9 32% \uc808\uac10% <\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\ud1b5\ud654 \ud3ec\uae30\uc728 16% \uac10\uc18c <\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\uc9c0\uae08\uc774 CCaaS \ub3c4\uc785\uc758 \uc801\uae30 <\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\ud074\ub77c\uc6b0\ub4dc\ub85c\uc758 \uc804\ud658\uc740 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8 \ud601\uc2e0\uc758 \ucd09\ub9e4\uc81c\uc785\ub2c8\ub2e4. \uacbd\uc7c1\ub825\uc744 \uc720\uc9c0\ud558\uae30 \uc704\ud574\uc11c\ub294 \ub354 \uc774\uc0c1 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 \ud50c\ub7ab\ud3fc\uc758 \ub3c4\uc785 \uc5ec\ubd80\ub97c \uace0\ubbfc\ud574\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \uc9c0\uae08 \uace0\ubbfc\ud574\uc57c \ud560 \uac83\uc740 \u2018\uc5b8\uc81c, \uc5b4\ub5bb\uac8c \ub3c4\uc785\ud560 \uac83\uc778\uac00\u2019\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">CX \ud601\uc2e0\uc5d0\ub294 \uacc4\ud68d\uc774 \ud544\uc694\ud558\uc9c0\ub9cc, \ucc98\uc74c\ubd80\ud130 \ub2e4\uc2dc \uc2dc\uc791\ud574\uc57c \ud55c\ub2e4\ub294 \ubd80\ub2f4\uc744 \uac00\uc9c0 \ub9c8\uc138\uc694. \ud63c\uc790\uc11c \ud560 \ud544\uc694\ub3c4 \uc5c6\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ube60\ub974\uace0 \ud6a8\uacfc\uc801\uc778 \ud601\uc2e0\uc744 \uc704\ud574, \uc5ec\uc815\uc758 \ubaa8\ub4e0 \ub2e8\uacc4\uc5d0\uc11c \uc62c\ubc14\ub978 \ubc29\ud5a5\uc73c\ub85c \uc774\ub04c\uace0 \ubaa9\ud45c \ub2ec\uc131\uc744 \ub3d5\ub294 \uacbd\ud5d8 \ub9ce\uc740 \ud30c\ud2b8\ub108\ub97c \ucc3e\uc73c\uc138\uc694. \uc81c\ub124\uc2dc\uc2a4\uc758 eBook <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/why-companies-choose-genesys-cloud-for-ai-and-automation?ost_tool=blog&amp;ost_campaign=0-0-0-0-0-0-0-blog\" target=\"_blank\" rel=\"noopener\">\ucd5c\uace0\uc758 \ube0c\ub79c\ub4dc\ub4e4\uc774 Genesys Cloud AI\ub97c \uc2e0\ub8b0\ud558\ub294 \uc774\uc720<\/a>\uc5d0\uc11c \ub9ce\uc740 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