{"id":599609,"date":"2025-11-15T08:41:30","date_gmt":"2025-11-15T16:41:30","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/built-in-versus-bolt-on-benefits-of-an-ai-powered-cx-platform"},"modified":"2025-12-02T19:50:52","modified_gmt":"2025-12-03T03:50:52","slug":"built-in-versus-bolt-on-benefits-of-an-ai-powered-cx-platform","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/built-in-versus-bolt-on-benefits-of-an-ai-powered-cx-platform","title":{"rendered":"\ube4c\ud2b8\uc778 vs. \ubcfc\ud2b8\uc628: AI \uae30\ubc18 CX \ud50c\ub7ab\ud3fc\uc758 \uc7a5\uc810"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text css=””]\uc6b0\ub9ac\ub294 \uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300\uc5d0 \uc0b4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\ube44\uc790\ub4e4\uc740 \uadc0\uc0ac\uc640 \uc5b8\uc81c \uc18c\ud1b5\ud558\ub4e0 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \uc6d0\ud65c\ud558\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ubc18\ubcf5\ud574\uc11c \ub9d0\ud560 \ud544\uc694 \uc5c6\uc774, \uadf8 \uc0c1\ud638\uc791\uc6a9\uc758 \ub9e5\ub77d\uc774 \ucc44\ub110\ub9c8\ub2e4 \uc774\uc5b4\uc9c0\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4. \uc2e4\uc81c\ub85c “<\/span>\uace0\uac1d \uacbd\ud5d8 \ud604\ud669<\/span><\/a>” \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74, \uc124\ubb38 \uc870\uc0ac\uc5d0 \ucc38\uc5ec\ud55c \uc18c\ube44\uc790\uc758 97%\uac00 \uae30\uc5c5\uacfc \uc18c\ud1b5\ud560 \ub54c \uc774\uc5b4\uc9c0\ub294 \ub9e5\ub77d\uc774 \uc911\uc694\ud55c \uc694\uc18c\ub77c\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub7ec\ud55c \uacbd\ud5d8 \uae30\ub300\ub97c \ucda9\uc871\uc2dc\ud0a4\uc9c0 \ubabb\ud558\uba74 \uae30\uc5c5\uc740 \uc190\uc2e4\uc744 \ubcfc \uc218 \uc788\uc73c\uba70, \uc18c\ube44\uc790\ub4e4\uc740 \ub2e4\ub978 \uacf3\uc73c\ub85c \ubc1c\uae38\uc744 \ub3cc\ub9ac\uac8c \ub429\ub2c8\ub2e4. Genesys\uc758 \uc124\ubb38 \uc870\uc0ac\uc5d0 \ub530\ub974\uba74, \uc18c\ube44\uc790\uc758 53%\ub294\u00a02~5\ubc88\uc758 \ubd80\uc815\uc801\uc778 \uc0c1\ud638\uc791\uc6a9\u00a0\ud6c4\uc5d0\ub294\u00a0\uc120\ud638 \ube0c\ub79c\ub4dc\ub97c \ubcc0\uacbd\ud55c\ub2e4\uace0 \ud569\ub2c8\ub2e4.\u00a0\ub610\ud55c,\u00a0\uc18c\ube44\uc790\uc758 30%\ub294 \uc9c0\ub09c\ud574\u00a0\ubd88\ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uace0\uac1d \uc11c\ube44\uc2a4\u00a0\uacbd\ud5d8 \ub54c\ubb38\uc5d0 \ud574\ub2f9 \uae30\uc5c5\uacfc\uc758 \uac70\ub798\ub97c \uc911\ub2e8\ud588\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uace0\ub3c4\ub85c \uac1c\uc778\ud654\ub418\uace0 \uc6d0\ud65c\ud55c \uc0c1\ud638 \uc791\uc6a9\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574, \uc870\uc9c1\ub4e4\uc740 \uc810\uc810 \ub354 \uc778\uacf5 \uc9c0\ub2a5(AI)\uc5d0 \uc8fc\ubaa9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8 (CX) \ub9ac\ub354\ub4e4\uc740 \uc778\uacf5 \uc9c0\ub2a5 \ub3c4\uad6c\uac00 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc5d0 \ubbf8\uce60 \uc218 \uc788\ub294 \uc5c4\uccad\ub09c \uc601\ud5a5\uc744 \uc778\uc9c0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys\uac00 2024\ub144\uc5d0 \ubc1c\ud45c\ud55c \ubcf4\uace0\uc11c”<\/span>AI \uc2dc\ub300\uc758 \uace0\uac1d \uacbd\ud5d8<\/span><\/a>“\uc5d0 \ub530\ub974\uba74, \uc124\ubb38 \uc870\uc0ac\uc5d0 \ucc38\uc5ec\ud55c 1,000\uba85\uc758 CX \ub9ac\ub354 \uc911 70%\uac00 AI\uac00 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ud544\uc218\uc801\uc774\ub77c\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. 27%\ub294 AI\uac00 \uc774\ubbf8 CX \uc6b4\uc601\uc5d0 \ud544\uc218\uc801\uc774\ub77c\uace0 \ub2f5\ud588\uace0, 43%\ub294 \uc55e\uc73c\ub85c 2~3\ub144 \ub0b4\uc5d0 \uc911\uc694\ud574\uc9c8 \uac83\uc73c\ub85c \uc608\uc0c1\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc608\ub97c \ub4e4\uc5b4, \uace0\uae09 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc640 \uac19\uc740 \ud604\ub300 \uae30\uc220\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0, \uc0c1\ud638 \uc791\uc6a9\uc744 \uac1c\uc778\ud654\ud558\uba70 \ud6a8\uc728\uc131\uc744 \ub192\uc774\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac00\uc0c1 \uc288\ud37c\ubc14\uc774\uc800 \ubc0f \uc288\ud37c\ubc14\uc774\uc800 \ucf54\ud30c\uc77c\ub7ff\uc740 AI\uc640 \uc790\ub3d9\ud654\ub97c \ud65c\uc6a9\ud558\uc5ec \uc9c1\uc6d0 \uc131\uacfc\ub97c \ud5a5\uc0c1\uc2dc\ucf1c \uacbd\ud5d8, \uc6b4\uc601 \ud6a8\uc728\uc131 \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc601\ud5a5\ub825\uc744 \uc99d\ub300\ud569\ub2c8\ub2e4. <\/span><\/p>\n

\uc774\ub7ec\ud55c \ud234\uc758 \uc774\uc810\uc740 \ud601\uc2e0\uc801\uc774\ub77c\ub294 \uac83\uc785\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uace0\uac1d \uacbd\ud5d8 \ubd84\uc57c\uc758 AI\ub294 \ub2e8\uc21c\ud788 \uc2dc\uc2a4\ud15c\uc5d0 “\ubcc4\ub3c4\ub85c \ubd80\uac00(\ubcfc\ud2b8\uc628)”\ub418\uc5b4 \uc0ac\uc6a9\ud574\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \ucd5c\uc2e0 AI \ud234\uc774 CX \ud50c\ub7ab\ud3fc\uc5d0 \ub0b4\uc7a5\ub420 \ub54c\uc5d0\ub9cc \uc9c4\uc815\ud55c \uac00\uce58\ub97c \uc2e4\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI\uac00 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc5d0 \ub0b4\uc7a5\ub420 \ub54c<\/a> \u2014 \ubcc4\ub3c4\ub85c \ubd80\uac00\ub418\ub294 \ubc29\uc2dd \ub300\uc2e0 \u2014 \uae30\uc5c5\uc740 \ub354 \ube60\ub974\uac8c, \ub354 \uc548\uc804\ud558\uac8c, \uadf8\ub9ac\uace0 \ubcf5\uc7a1\ud55c \ud1b5\ud569 \uc5c6\uc774 \ud601\uc2e0\uc744 \uc2e4\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. CX \ud50c\ub7ab\ud3fc\uc758 \uc911\uc2ec\uc5d0 AI\ub97c \ub450\uba74, \uace0\uac1d \uc5ec\uc815 \uc804\ubc18\uc758 \uace0\ub3c4\ud654\ub41c \ub370\uc774\ud130 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uacfc \uc5c5\ubb34 \uc790\ub3d9\ud654, \ucd5c\uc801\uc758 \ub77c\uc6b0\ud305 \ubc0f \uace0\uac1d \ucc38\uc5ec\ub97c \ud1b5\ud574 \uae30\uc5c5\uc758 \uc2e4\ud589 \uc5ed\ub7c9\uc774 \ud06c\uac8c \uac15\ud654\ub429\ub2c8\ub2e4.<\/span><\/p>\n

AI\uac00 \uc2dc\uc2a4\ud15c\uc5d0 “\ubcc4\ub3c4\ub85c \ubd80\uac00” \ub418\ub294 \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uacfc AI\uc758 \ud798\uc744 \uae30\ubc18\uc73c\ub85c \uad6c\ucd95\ub41c \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc758 \uc7a5\uc810 \uac04\uc758 \ucc28\uc774\uc810\uc744 \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=””]<\/p>\n

\uc0ac\uc77c\ub85c\ud654\ub41c \uacbd\ud5d8\uacfc \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc758 \uae30\ud0c0 \uc704\ud5d8<\/span><\/h2>\n

\ub2e8\ud3b8\uc801\uc778 \uacbd\ud5d8. \uae34 \ub300\uae30 \uc2dc\uac04. \uc0c1\ub2f4\uc6d0 \ud53c\ub85c. \uc218\ub3d9 \ud504\ub85c\uc138\uc2a4\uc5d0 \uac07\ud600 \uc9c1\uc6d0 \ud589\ub3d9 \ubc0f \uc131\uacfc\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\uc5d0 \ub300\ud55c \uc815\ubcf4\uac00 \uac70\uc758 \uc5c6\ub294 \uc288\ud37c\ubc14\uc774\uc800. \uc774\ub294 CX \ud50c\ub7ab\ud3fc\uacfc \uae30\ubcf8\uc801\uc73c\ub85c \ud1b5\ud569\ub418\uc9c0 \uc54a\uc740 \ud0c0\uc0ac AI \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud560 \ub54c \ubc1c\uc0dd\ud560 \uc218 \uc788\ub294 \uacb0\uacfc \uc911 \uc77c\ubd80\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\ud1b5\ud569 \uc2dc\uc2a4\ud15c\uacfc \ub2ec\ub9ac \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc740 \uace0\uac1d\uc774 \uacfc\uac70\uc5d0 \uc5b4\ub5bb\uac8c, \uc65c \uc5f0\ub77d\ud588\ub294\uc9c0\uc640 \uac19\uc740 \ub370\uc774\ud130\uc758 \uc5f0\uacb0\uc131\uc744 \ud655\ubcf4\ud558\uae30 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d\uc744 \ub3d5\uae30 \uc704\ud574 \ub2e4\uc591\ud55c \ud654\uba74\uacfc \uc9c0\uc2dd \uc18c\uc2a4\ub97c \uc218\ub3d9\uc73c\ub85c \uc804\ud658\ud574\uc57c \ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\ub2e4\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uadf8\ub4e4\uc740 \uc774\uc804 \ub300\ud654\uc758 \ub9e5\ub77d\uc744 \uc54c\uc9c0 \ubabb\ud558\uba70, \uc774\ub294 \uace0\uac1d\uacfc \uc9c1\uc6d0 \ubaa8\ub450\uc5d0\uac8c \ud53c\ub85c\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4.<\/span><\/p>\n

\u201c\uace0\uac1d \uacbd\ud5d8 \ud604\ud669<\/a>\u201d \ubcf4\uace0\uc11c\uc5d0\uc11c \uc751\ub2f5\ud55c \uc18c\ube44\uc790 \uc911 97%\uc640 CX \ub9ac\ub354 \uc911 86%\ub294 \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc758 \ud544\uc694\uc131\uc774 \uc6d0\ud65c\ud55c \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc704\ud55c \ud575\uc2ec\uc774\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc124\ubb38 \uc870\uc0ac\uc5d0 \uc751\ub2f5\ud55c CX \ub9ac\ub354 \uc911 16%\ub9cc\uc774 \uc644\uc804\ud788 \ud1b5\ud569\ub41c \uae30\uc220\uacfc \uc6d0\ud65c\ud558\uac8c \uc5f0\uacb0\ub41c \ub370\uc774\ud130\ub97c \ud1b5\ud574 \ub2e4\uc591\ud55c \uace0\uac1d \uc778\ud130\ub799\uc158 \ucc44\ub110\uc744 \uc81c\uacf5\ud558\uace0 \uc788\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\ud1b5\ud569\uc5d0 \uad00\ub828\ud55c \ubd80\ub300 \ube44\uc6a9 \ub610\ud55c \uc8fc\uc694 \uc6b0\ub824 \uc0ac\ud56d\uc785\ub2c8\ub2e4. \ud0c0\uc0ac AI \ub3c4\uad6c\ub294 \ub9de\ucda4\ud615 \uac1c\ubc1c\uacfc \uc9c0\uc18d\uc801\uc778 \uc720\uc9c0 \uad00\ub9ac\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \uc774\ub294 AI \uae30\ub2a5 \ubc30\ud3ec \uc2dc\uac04\uc744 \ub298\ub9b4 \uc218 \uc788\uc73c\uba70, \ubb38\uc81c\ub97c \uad00\ub9ac\ud558\uace0 \ud574\uacb0\ud558\ub294 \ub370 \uc804\ubb38 IT \ub9ac\uc18c\uc2a4\uac00 \ud544\uc694\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

AI \uc2dc\ub300\uc5d0\ub294 \ub370\uc774\ud130 \ubcf4\uc548 \ubc0f \uac1c\uc778 \uc815\ubcf4 \ubcf4\ud638\uac00 \ubaa8\ub4e0 \uae30\uc5c5\uacfc \uace0\uac1d\uc758 \uad00\uc2ec\uc0ac\uc785\ub2c8\ub2e4. \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc744 \uc0ac\uc6a9\ud560 \uacbd\uc6b0, \ubbfc\uac10\ud55c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9 \ub370\uc774\ud130\ub97c \uc678\ubd80 \ud074\ub77c\uc6b0\ub4dc\ub85c \ub0b4\ubcf4\ub0b4\ub294 \uac83\uacfc \uad00\ub828\ub41c \ub370\uc774\ud130 \ubcf4\uc548 \ubc0f \uac1c\uc778 \uc815\ubcf4 \ubcf4\ud638 \uc704\ud5d8\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \ub370\uc774\ud130 (\uc608: GDPR, HIPAA) \uc5d0 \ub300\ud55c \uaddc\uc81c \uac10\ub3c5\uc774 \uac15\ud654\ub418\uba74\uc11c, \uc548\uc804\ud55c Genesys \ud658\uacbd \uc678\ubd80\ub85c \ub300\ud654 \uae30\ub85d\uc774\ub098 \uc74c\uc131 \ub370\uc774\ud130\ub97c \uc774\ub3d9\ud558\ub294 \uac83\uc740 \uaddc\uc815 \uc900\uc218 \ubb38\uc81c\ub97c \uc57c\uae30\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=””]<\/p>\n

AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc758 \uc804\ub7b5\uc801 \uc774\uc810<\/span><\/h2>\n

Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc<\/a> \uc758 \uae30\ubcf8 AI \ub3c4\uad6c\ub294 \uc6d0\ud65c\ud55c \ud1b5\ud569, \uc2e4\uc2dc\uac04 \uc131\ub2a5 \ubc0f \uc911\uc559 \uc9d1\uc911\uc2dd \ub370\uc774\ud130 \uc561\uc138\uc2a4\ub97c \uae30\ubc18\uc73c\ub85c \uad6c\ucd95\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\ub2a5\ub4e4\uc774 \ud568\uaed8 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uacfc \uc9c1\uc6d0 \ubaa8\ub450\ub97c \uc704\ud55c \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294 \ub370 \uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\ub294\uc9c0 \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

Genesys Cloud \uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub294<\/a> \ub0b4\uc7a5\ub41c AI \ubaa8\ub378\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uacfc \uc0c1\ub2f4\uc0ac \uc131\uacfc \uc804\ubc18\uc5d0 \uac78\uce5c \uacfc\uac70 \ubc0f \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud569\ub2c8\ub2e4. \uc6f9\uc0ac\uc774\ud2b8\uc5d0\uc11c\uc758 \uace0\uac1d \ud589\ub3d9 \ubc0f \uacfc\uac70 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc640\uc758 \uc790\ub3d9\ud654\ub41c \ub300\ud654\ub97c \uc2dc\uc791\ud558\uc5ec \uace0\uac1d \uc5ec\uc815 \ub610\ub294 \ubaa9\ud45c \uc644\uc131\uc744 \ub3d5\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

Genesys Cloud \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294<\/a> \uace0\uac1d \ub300\ud654\ub97c \uc790\ub3d9\ud654\ud558\uace0 \uace0\uac1d \uc758\ub3c4\uc640 \uc6f9\uc0ac\uc774\ud2b8 \ud589\ub3d9\uc744 \uae30\ubc18\uc73c\ub85c \uc2e4\uc2dc\uac04 \uc815\ubcf4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub294 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c\ub85c\uc758 \uc5d0\uc2a4\uceec\ub808\uc774\uc158\uc744 \uc904\uc774\uace0 \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5 \ubd80\ub2f4\uc744 \uacbd\uac10\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\ub610\ud55c \uc0c1\ub2f4\uc0ac\uc758 \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\uc5d0 \uc9c1\uc811 \uc81c\uacf5\ub418\ub294 \ucd5c\uc801\uc758 \ub2e4\uc74c \uc870\uce58 \uc81c\uc548\uacfc \ud1b5\ud654 \ud6c4 \uc694\uc57d\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub294 \uc0c1\ub2f4\uc6d0\uc774 \ub354 \ube60\ub974\uace0 \uc815\ud655\ud558\uac8c \uc751\ub300\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uba70, \uad81\uadf9\uc801\uc73c\ub85c \uace0\uac1d \ubc0f \uc9c1\uc6d0 \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uc9c0 \ubabb\ud560 \uacbd\uc6b0, Genesys Cloud \uc608\uce21 \uae30\ubc18 \ub77c\uc6b0\ud305\uc774<\/a> \uace0\uac1d \ubb38\uc81c\ub97c \uc2e0\uc18d\ud558\uac8c \ud574\uacb0\ud560 \uc218 \uc788\ub294 \uac00\uc7a5 \uc801\ud569\ud55c \uc0c1\ub2f4\uc0ac\ub97c \ucc3e\uc544 \ucc98\ub9ac \uc2dc\uac04\uc744 \ub2e8\ucd95\ud569\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff <\/a><\/span>\uc9c0\uc2dd \uac80\uc0c9, \uc751\ub2f5 \uc0dd\uc131, \uc2e4\uc2dc\uac04 \uad8c\uc7a5 \uc0ac\ud56d \uc81c\uacf5, \ub9c8\ubb34\ub9ac \uc791\uc5c5 \uc644\ub8cc \ub4f1 \uc804\ud1b5\uc801\uc73c\ub85c \uc218\ub3d9\uc73c\ub85c \uc774\ub8e8\uc5b4\uc84c\ub358 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uc5ec \uc0c1\ub2f4\uc0ac\uc758 \uc131\uacfc\ub97c \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/span><\/p>\n

\ub610\ud55c \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d \ubc0f \ud488\uc9c8 \uad00\ub9ac\uc640 \uac19\uc740 AI \uae30\ubc18 \uc778\ub825 \ucc38\uc5ec \uad00\ub9ac \ub3c4\uad6c\uac00<\/a> \ud070 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. <\/span>\uc288\ud37c\ubc14\uc774\uc800\ub294 \uc9c1\uc6d0\uc758 \uc77c\uc815 \uad00\ub9ac \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uace0 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc9c1\uc6d0\uc758 \uc131\uacfc\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uac8c \ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub0b4\uc7a5\ub41c AI \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud558\uc5ec \uae30\uc5c5\uc740 \ub9ac\uc18c\uc2a4 \ud560\ub2f9\uc744 \ucd5c\uc801\ud654\ud558\uace0, \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uba70, \ubcc0\ud654\ud558\ub294 \uc778\ub825 \uc218\uc694\ub97c \ucda9\uc871\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=””]<\/p>\n

\ucee8\ud0dd\uc13c\ud130\ub97c \ub118\uc5b4\uc120 \ud601\uc2e0\uc744 \uc704\ud55c \ub124\uc774\ud2f0\ube0c AI<\/span>\u00a0<\/b><\/h2>\n

Genesys Cloud AI\ub294 \uae30\uc5c5\uc774 \uac1c\uc778\ud654\ub418\uace0 \uacf5\uac10\uc801\uc778 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \ub2e8\uc21c\ud788 \ud50c\ub7ab\ud3fc\uc5d0 \uc5b9\ub294 \ub300\uc2e0 Genesys Cloud \uae30\ub2a5 \uc804\ubc18\uc5d0 \ub0b4\uc7a5\ub41c AI \uae30\ub2a5\uc744 \ud1b5\ud569\ud558\uc5ec \uc0ac\uc6a9\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uc140\ud504\uc11c\ube44\uc2a4\ub97c \ub354 \uc798 \uac1c\uc778\ud654\uc2dc\ud0a4\uace0, \ub354 \uae4a\uc740 \uace0\uac1d \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud558\uba70, \uc6b4\uc601 \ud6a8\uc728\uc131 \ubc0f \uc131\uacfc\ub97c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

Genesys Cloud\uc758 \ub0b4\uc7a5\ub41c AI \uae30\ub2a5\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \ud604\uc7ac\uc758 \uc694\uad6c\ub97c \ucda9\uc871\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c, \ubcc0\ud654\ud558\ub294 \uace0\uac1d \uae30\ub300\uce58\uc640 \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc5d0 \ubcf4\uc870\ub97c \ub9de\ucd94\uae30 \uc704\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \ubc1c\uc804\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span>“AI \ub808\ubca8\uc5c5” \uc2dc\ub9ac\uc988\uc758 \uc138 \uac1c\uc758 \uc9e7\uc740 \uc601\uc0c1\uc744 \uc2dc\uccad\ud558\uc5ec<\/a> AI \ud1b5\ud569\uc774 \uc5b4\ub5bb\uac8c \uc989\uac01\uc801\uc778 \uacb0\uacfc\ub97c \uac00\uc838\uc62c \uc218 \uc788\ub294\uc9c0 \uc54c\uc544\ubcf4\uc138\uc694. <\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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