{"id":599055,"date":"2025-10-30T08:00:56","date_gmt":"2025-10-30T15:00:56","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/ai-for-the-experience-economy-how-to-deliver-the-next-level-of-experience"},"modified":"2025-11-07T21:23:17","modified_gmt":"2025-11-08T05:23:17","slug":"ai-for-the-experience-economy-how-to-deliver-the-next-level-of-experience","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/ai-for-the-experience-economy-how-to-deliver-the-next-level-of-experience","title":{"rendered":"\uacbd\ud5d8 \uacbd\uc81c\ub97c \uc704\ud55c AI: \ucc28\uc138\ub300 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\ubc95"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text css=””]\uc11c\ube44\uc2a4 \uacbd\uc81c \uc2dc\ub300\ub294 \ub9c9\uc744 \ub0b4\ub838\uc2b5\ub2c8\ub2e4. \uacb0\uacfc\ub294 \uc5ec\uc804\ud788 \uc911\uc694\ud558\uc9c0\ub9cc, \ube0c\ub79c\ub4dc\uc640 \uc0c1\ud638\uc791\uc6a9\ud560 \ub54c \uc0ac\ub78c\ub4e4\uc774 <\/span>\ub290\ub07c\ub294 \uac10\uc815<\/span><\/i>\uc774 \ub354 \uc911\uc694\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uc774\uc81c \uacbd\ud5d8 \uacbd\uc81c\uc758 \uc2dc\ub300 \ub4e4\uc5b4\uc130\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uacbd\ud5d8 \uacbd\uc81c\uc5d0\uc11c \uace0\uac1d\uc774 \ud3c9\uac00\ud558\ub294 \uae30\uc900\uc740 \ub354 \uc774\uc0c1 \ub2e8\uc21c\ud788 \uacbd\uc7c1\uc0ac\uc640\uc758 \ube44\uad50\uc5d0 \uba38\ubb3c\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \ub9e4\ubc88\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \uc790\uc2e0\uc774 \uacbd\ud5d8\ud55c \ucd5c\uace0\uc758 \uc21c\uac04\uacfc \ube44\uad50\ud569\ub2c8\ub2e4. \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc740 \uc0c1\ud669 \uc778\uc9c0\ub97c \ubc14\ud0d5\uc73c\ub85c \ub9e4\ub044\ub7fd\uac8c \uc774\uc5b4\uc9c0\uba70, \uac10\uc815 \uc9c0\ub2a5\uc744 \uac16\ucd98\ub2e4\ub294 \uc810\uc5d0\uc11c \uac15\uc810\uc73c\ub85c \uc791\uc6a9\ud569\ub2c8\ub2e4. \uc644\ubcbd\ud558\uac8c \uc791\ub3d9\ud558\ub294 \uc571, \uc758\ub3c4\ub97c \uc608\uce21\ud558\ub294 \uba54\uc2dc\uc9c0, \uadf8\ub9ac\uace0 \uc778\uac04 \uc0c1\ub2f4\uc0ac\ub4e0 \uc5d0\uc774\uc804\ud2f1 AI\ub4e0 \uae4a\uc740 \uacf5\uac10\uc73c\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ubc29\uc2dd\uc774 \uc5ec\uae30\uc5d0 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n

\uae30\uc5c5\uc774 \uacbd\uc7c1\ub825\uc744 \uc720\uc9c0\ud558\ub824\uba74 \uae30\ubcf8\uc801\uc778 \uace0\uac1d \uc694\uad6c\ub97c \ucda9\uc871\ud558\ub294 \uac83\ub9cc\uc73c\ub85c\ub294 \ub354 \uc774\uc0c1 \ucda9\ubd84\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uacbd\ud5d8 \uacbd\uc81c\uc5d0\uc11c \uc131\uacf5\ud558\ub294 \uae30\uc5c5\ub4e4\uc740 \uc18c\ube44\uc790 \uacbd\ud5d8\uc774 \uadf8\ub4e4\uc774 \uc81c\uacf5\ud558\ub294 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub9cc\ud07c \uc911\uc694\ud558\ub2e4\ub294 \uac83\uc744 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub7ec\ud55c \uc804\ud658\uc73c\ub85c \uc778\ud574 \uace0\uac1d \uacbd\ud5d8\uc740 \uc784\uc6d0\ub4e4\uc758 \uad00\uc2ec\uc0ac\ub85c \ubd80\uc0c1\ud588\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8(CX)\uc740 \ucda9\uc131\ub3c4, \ud3c9\ud310, \uc218\uc775\uc744 \uacac\uc778\ud558\ub294 \uc6d0\ub3d9\ub825\uc774\uba70, \uc758\ubbf8 \uc788\ub294 \ucc28\ubcc4\ud654\ub97c \uc5ec\uc804\ud788 \ub9cc\ub4e4\uc5b4 \ub0b4\ub294 \uba87 \uc548 \ub418\ub294 \uc601\uc5ed \uc911 \ud558\ub098\uc785\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc778\uacf5\uc9c0\ub2a5(AI)\uc740 \uc774\ub97c \uac00\ub2a5\ud558\uac8c \ud558\ub294 \uc0c8\ub85c\uc6b4 \ubc29\uc2dd\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \uc788\uc5b4 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4 .<\/span>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=””]<\/p>\n

AI\ub294 \uc0c8\ub85c\uc6b4 \ud544\uc218 \uc694\uc18c\uc785\ub2c8\ub2e4<\/span><\/h2>\n

\uc18c\ube44\uc790 \uae30\ub300\uac10\uc758 \uc774\ub7ec\ud55c \ubcc0\ud654\ub294 \uae30\uc220 \uc5ed\ub7c9\uc758 \uac11\uc791\uc2a4\ub7ec\uc6b4 \ub3c4\uc57d\uacfc \ucda9\ub3cc\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc218\ub144\uac04 AI\ub294 \uace0\uac1d \uacbd\ud5d8\uc758 \ubb34\ub300 \ub4a4\uc5d0\uc11c \uc791\ub3d9\ud558\uba70, \ucd94\ucc9c\uc744 \uc81c\uacf5\ud558\uace0 \uc758\uc0ac \uacb0\uc815\uc744 \uc548\ub0b4\ud558\uba70 \ubc31\uc5d4\ub4dc \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uc774\uc81c AI\ub294 \ucd5c\uc804\uc120\uc5d0 \ub098\uc124 \uac83\uc73c\ub85c \uae30\ub300\ub429\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uc608\uce21\ud615 AI<\/a>\ub294 \uace0\uac1d\uc758 \uc694\uad6c\uac00 \ubc1c\uc0dd\ud558\uae30 \uc804\uc5d0 \uc774\ub97c \uc608\uce21\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0dd\uc131\ud615 AI<\/a>\ub294\u00a0\uc2e4\uc2dc\uac04\uc73c\ub85c \uba54\uc2dc\uc9c0\ub97c \ub3d9\uc801\uc73c\ub85c \uad6c\uc131\ud558\uace0, \ub300\ud654\ub97c \uc694\uc57d\ud558\uba70, \ub9de\ucda4 \ucd94\ucc9c\uc744 \uc81c\uc2dc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc5d0\uc774\uc804\ud2f1 AI<\/a>, \uc989 \uc0ac\uc6a9\uc790\ub97c \ub300\uc2e0\ud574 \uc790\uc728\uc801\uc73c\ub85c \ud589\ub3d9\ud560 \uc218 \uc788\ub294 \uc2dc\uc2a4\ud15c\uc740 \ub2e8\uc21c\ud788 \uc9c0\ub2a5\uc801\uc77c \ubfd0\ub9cc \uc544\ub2c8\ub77c, \uc801\uc751\uc801\uc774\uace0 \ub2a5\ub3d9\uc801\uc778 \uacbd\ud5d8\uc758 \ubb38\uc744 \uc5f4\uc5b4\uc90d\ub2c8\ub2e4.<\/span><\/p>\n

\uc5d0\uc774\uc804\ud2f1 AI\ub294 \ud604\uc7ac \ud754\ud788 \ubcfc \uc218 \uc788\ub294 AI \uae30\ubc18 \uc790\ub3d9\ud654\uc758 \uc218\uc900\uc744 \uc6d4\ub4f1\ud788 \ub6f0\uc5b4\ub118\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc790\uc728 \uc2dc\uc2a4\ud15c\uc740 \ud15c\ud50c\ub9bf\ud654\ub41c \uc751\ub2f5\uc73c\ub85c \ubbf8\ub9ac \uc815\uc758\ub41c \uc5c5\ubb34\ub97c \uc218\ud589\ud558\ub294 \uac83\uc744 \ub118\uc5b4, \uc2a4\uc2a4\ub85c \ubaa9\ud45c\ub97c \uc815\uc758\ud558\uace0 \uc2e4\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u314d\uc5d0\uc774\uc804\ud2f1 AI\ub294 \uace0\uac1d\uc744 \uc9c0\uc6d0\ud558\ub4e0 \uc0c1\ub2f4\uc0ac\ub97c \ucf54\uce6d\ud558\ub4e0, \uc8fc\ubcc0 \ud658\uacbd\uacfc \ub9e5\ub77d\uc744 \uc774\ud574\ud558\uace0 \ucd94\ub860\ud558\uc5ec \uacb0\uacfc\ub97c \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub7ec\ud55c AI \uc5ed\ub7c9\ub4e4\uc774 \ud568\uaed8 \uc5b4\uc6b0\ub7ec\uc838 \uc0c8\ub85c\uc6b4 \uc791\uc5c5 \ubc29\uc2dd\uc758 \uae30\ubc18\uc744 \ub9c8\ub828\ud569\ub2c8\ub2e4. \uc774\ub294 \ub2e8\uc21c\ud788 \uacbd\ud5d8\uc744 ‘\uc81c\uacf5’\ud558\ub294 \uac83\uc744 \ub118\uc5b4, ‘\uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158’\ud558\ub294 \ubc29\uc2dd\uc785\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=””]<\/p>\n

\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc73c\ub85c \uc2e4\ud604\ub418\ub294 AI\uc758 \uac00\uce58<\/span><\/h2>\n

\ub108\ubb34 \ub9ce\uc740 \uae30\uc5c5\ub4e4\uc774 AI\ub97c \ub367\ub300\uc5b4\uc9c4 \ucd94\uac00 \uae30\ub2a5\uc73c\ub85c \uc5ec\uae41\ub2c8\ub2e4. \uc989, \uc2dc\ub300\uc5d0 \ub4a4\ub5a8\uc5b4\uc9c4 \uc544\ud0a4\ud14d\ucc98\ub97c \ubcf4\uac15\ud558\uac70\ub098 \uc11c\ub85c \uc5f0\uacb0\ub418\uc9c0 \uc54a\uc740 \ub3c4\uad6c\ub4e4\uc744 \ub54c\uc6cc \ub9de\ucd98 \uac83\uc5d0 \ubd88\uacfc\ud558\ub2e4\uace0 \uc0dd\uac01\ud569\ub2c8\ub2e4. \ud55c \ub3c4\uad6c\ub294 \ucc44\ud305\uc744 \ucc98\ub9ac\ud558\uace0, \ub2e4\ub978 \ub3c4\uad6c\ub294 \ud1b5\ud654\ub97c \ucc98\ub9ac\ud558\uba70, \ub610 \ub2e4\ub978 \ub3c4\uad6c\ub294 \uc77c\uc815\uc744 \uad00\ub9ac\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774 \ub3c4\uad6c\ub4e4\uc5d0\ub294 \uacf5\ud1b5 \uc5b8\uc5b4\uac00 \ubd80\uc7ac\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub807\uac8c \ubd84\ub9ac\ub41c \uc811\uadfc \ubc29\uc2dd\uc740 \ubd84\ub9ac\ub41c \uacbd\ud5d8\uc744 \uc0dd\uc131\ud558\uba70, \ub370\uc774\ud130 \uac04\uadf9\uc5d0\uc11c \ucee8\ud14d\uc2a4\ud2b8\uac00 \uc18c\uc2e4\ub418\uc5b4 AI\ub294 \uadf8 \ubcf8\uc5f0\uc758 \uac00\uce58\ub97c \ubc1c\ud718\ud558\uc9c0 \ubabb\ud558\uac8c \ub429\ub2c8\ub2e4. \uadf8 \uacb0\uacfc, \uc774\ub294 \uacb0\uad6d \ube60\ub974\uac8c \uc815\uccb4\ub418\ub294 \ub2e8\uae30\uc801 \uc131\uacfc\uc640, \uc5ec\uc804\ud788 \uadf8\ub300\ub85c\uc778 \ud30c\ud3b8\ud654\ub41c \uacbd\ud5d8\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/span><\/p>\n

AI\uc758 \uc644\uc804\ud55c \uc7a0\uc7ac\ub825\uc744 \ub04c\uc5b4\ub0b4\ub824\uba74 \uae30\uc5c5\uc740 \uace0\uac1d \uad00\uacc4 \uc804\uccb4\ub97c \uc870\ud654\ub86d\uac8c \uad6c\uc131\ud558\ub294 \ud3ec\uad04\uc801 \uc804\ub7b5\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc774\ub294 \ubaa8\ub4e0 \uad50\ub958 \uc218\uc900\uc5d0 \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \uc801\uc6a9\ud574 \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\ub97c \uc870\uc728\ud558\uace0, \ubaa9\ud45c \ud589\ub3d9\uc73c\ub85c \uc804\ud658\ud558\ub294 \uae30\uc220\ub85c \uad6c\ub3d9\ub429\ub2c8\ub2e4.<\/span><\/p>\n

AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/span><\/a>\uc740 \uae30\uc220, \uc0c1\ud638\uc791\uc6a9 \ubc0f \uc811\uc810\uc744 \uc6d0\ud65c\ud558\uac8c \uc870\uc815\ud558\uc5ec \ud6a8\uc728\uc801\uc774\uace0 \ud6a8\uacfc\uc801\uc774\uba70 \uacf5\uac10\uc801\uc778 \uacbd\ud5d8\uc744 \ub3d9\uc801\uc73c\ub85c \ucc3d\ucd9c\ud558\ub294 \ub2a5\ub825\uc785\ub2c8\ub2e4.<\/span><\/p>\n

\uace0\uac1d\uacfc \ube44\uc988\ub2c8\uc2a4 \uc0ac\uc6a9\uc790\ub97c \uc704\ud574 \uc774 \uc815\ub3c4 \uc218\uc900\uc758 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uae30\uc220\uc740 \uadf9\uc18c\uc218\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \ucc44\ub110\uacfc \uc811\uc810 \uc804\ubc18\uc744 \ud3ec\uad04\ud558\ub294 \uc804\ub7b5\uc801 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc73c\ub85c, \uc0ac\ub78c\uacfc \uc2dc\uc2a4\ud15c, \ub370\uc774\ud130\ub97c \ud558\ub098\uc758 \ud750\ub984\uc73c\ub85c \ud1b5\ud569\ud574\uc57c \ud569\ub2c8\ub2e4. AI\ub97c \uc801\uc6a9\ud574 \ub2e4\uc591\ud55c \uc774\ud574\uad00\uacc4\uc790\uc640 \ub2e4\uc911 \ucc44\ub110 \uac04\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \ub3d9\uc801\uc73c\ub85c \uc790\ub3d9\ud654\u00b7\uc99d\uac15\ud558\uace0, \uac1c\uc778\ud654\ud558\uba70, \uc9c0\uc18d\uc801\uc73c\ub85c \ucd5c\uc801\ud654\ud558\ub294 \uae30\uc220\uc774 \ud575\uc2ec\uc785\ub2c8\ub2e4.<\/p>\n

\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \uc7a0\uc7ac\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub294 \uce21\uc815 \uac00\ub2a5\ud558\uace0 \uba85\ud655\ud569\ub2c8\ub2e4. \uae30\uc5c5\ub4e4\uc740 \ub354 \ube60\ub978 \ud574\uacb0 \uc2dc\uac04\uacfc \ub0ae\uc544\uc9c4 \ube44\uc6a9\uc744 \ud1b5\ud574 \ud5a5\uc0c1\ub41c \ud6a8\uc728\uc131 \ub2ec\uc131\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \uacbd\ud5d8 \uacbd\uc81c\uc758 \uc0c8\ub85c\uc6b4 \uace0\uac1d \uae30\ub300\ub97c \ucda9\uc871\uc2dc\ud0a4\ub294 \uac83\ubfd0 \uc544\ub2c8\ub77c, \ub354 \ub192\uc740 \ucda9\uc131\ub3c4\ub85c\uc758 \uc804\ud658\uc744 \uc8fc\ub3c4\ud558\uace0, \ub9cc\uc871\ub3c4, \uc720\uc9c0\uc728, \uace0\uac1d \uc0dd\uc560 \uac00\uce58\uc758 \ud5a5\uc0c1\uc5d0 \uae30\uc5ec\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=””]<\/p>\n

\uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \ub2e4\uc74c \ub2e8\uacc4\ub85c\uc758 \ub3c4\uc57d\ud558\uae30<\/span><\/h2>\n

\uacbd\ud5d8 \uacbd\uc81c\uc5d0\uc11c \uc55e\uc11c \ub098\uac00\ub824\uba74, \uae30\uc5c5\ub4e4\uc740 \ud604\uc7ac\uc758 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ubc0f AI \uc5ed\ub7c9\uc744 \ud3c9\uac00\ud558\uace0, \ub192\uc740 \ud6a8\uacfc\ub97c \uac70\ub458 \uc218 \uc788\ub294 \uae30\ud68c\ub97c \ubc1c\uacac\ud558\uba70, \ube44\uc988\ub2c8\uc2a4 \ubcc0\ud601\uc744 \uc704\ud55c \uba85\ud655\ud55c \ub85c\ub4dc\ub9f5\uc744 \uc218\ub9bd\ud558\ub294 \uccb4\uacc4\uc801\uc778 \ubc29\ubc95\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \ub2e8\uacc4<\/span><\/a>\ub294 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc131\uc219\ub3c4 \uace1\uc120 \uc804\uccb4\ub97c \uc544\uc6b0\ub974\ub294 \ud504\ub808\uc784\uc6cc\ud06c\uc785\ub2c8\ub2e4. \uc989, \ubc18\uc751\uc801\uc774\uace0 \uc218\ub3d9\uc73c\ub85c \uc0dd\uc131\ub41c \uc0c1\ud638\uc791\uc6a9\ubd80\ud130 \uc644\uc804\ud788 \uc790\uc728\uc801\uc774\uba70 \ucd08\uac1c\uc778\ud654\ub418\uace0 \uc790\uae30 \uc801\uc751\ud615\uc778 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0\uc758 \uc804\uccb4 \uacfc\uc815\uc744 \ub2e4\ub8f9\ub2c8\ub2e4. \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \uac01 \ub2e8\uacc4\uc5d0\uc11c\uc758 \ubc1c\uc804\uc740 \uc55e\uc120 AI \uc5ed\ub7c9\uc744 \ud1a0\ub300\ub85c, \uc810\ucc28 \ub354 \uc0ac\ub78c \uc911\uc2ec\uc801\uc774\uace0 \uc9c8 \ub192\uc740 \uacbd\ud5d8\uc73c\ub85c \uc774\ub044\ub294 \uac00\ub2a5\uc131\uc744 \uc5f4\uc5b4\uc90d\ub2c8\ub2e4.<\/span><\/p>\n

\uc870\uc9c1\uc774 \uc131\uc7a5\ud568\uc5d0 \ub530\ub77c \ub354 \uc815\uad50\ud55c \uc790\ub3d9\ud654, \uc99d\uac15, \uac1c\uc778\ud654 \ubc0f \ucd5c\uc801\ud654\ub97c \ud1b5\ud574 \ub354 \ud070 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \uc2e4\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=”578688″ alignment=”center” css=””][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=””]<\/p>\n

\uacbd\ud5d8\uc758 \uc0c8\ub85c\uc6b4 \ucc28\uc6d0\uc744 \uc5ec\uc138\uc694.<\/span><\/h2>\n

\uacbd\ud5d8 \uacbd\uc81c\uc758 \uc2dc\ub300\uac00 \ub3c4\ub798\ud588\uc2b5\ub2c8\ub2e4. \uc9c0\uae08 \ubc14\ub85c \ud589\ub3d9\ud560 \ub54c\uc785\ub2c8\ub2e4. \uace0\uac1d\uacfc \uc9c1\uc6d0\uc740 \ub354 \uc774\uc0c1 \ubd84\uc808\uc801\uc774\uace0 \ube44\uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc6a9\uc778\ud558\uc9c0 \uc54a\uc73c\uba70, \uc774\ub294 \ube0c\ub79c\ub4dc \uc2e0\ub8b0\ub3c4 \ud5a5\uc0c1\uc758 \ud575\uc2ec \uc694\uac74\uc785\ub2c8\ub2e4. \ucda9\uc131\ub3c4\ub294 \ucde8\uc57d\ud574\uc9c0\uace0, \uae30\ub300\uce58\ub294 \ub192\uc544\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc0dd\uc131\ud615 AI\uc640 \uc5d0\uc774\uc804\ud2f1 AI\ub294 \uac8c\uc784\uc758 \ud310\ub3c4\ub97c \uc644\uc804\ud788 \ubc14\uafc0 \uc7a0\uc7ac\ub825\uc744 \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uc774\ub294 \ub2e8\uc21c\ud55c \uae30\ud68c\uac00 \uc544\ub2c8\ub77c, \ubc18\ub4dc\uc2dc \ud544\uc694\ud55c \ud544\uc218 \uacfc\uc81c\uc785\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774\ub97c \ub9c8\ub0e5 \uae30\ub2e4\ub9ac\uae30\uc5d0\ub294 \ub193\uce58\ub294 \uac00\uce58\uac00 \ub9e4\uc6b0 \ub9ce\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

Genesy Cloud\u2122 AI Studio\uc640 Genesys Cloud\u2122 AI Guides\uc758 \ub3c4\uc785\uacfc \ud568\uaed8<\/span> \uae30\uc5c5\ub4e4\uc740 \uadf8 \ub2e4\uc74c \ub2e8\uacc4\ub85c \ub098\uc544\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud AI Studio\uc640 AI Guides\ub294<\/a> \uae30\uc5c5\uc774 \uc5d0\uc774\uc804\ud2f1 AI\ub97c \ucc45\uc784\uac10 \uc788\uac8c \ube60\ub974\uac8c \uad6c\ucd95, \ud14c\uc2a4\ud2b8 \ubc0f \uad00\ub9ac\ud560 \uc218 \uc788\ub294 \uc5ed\ub7c9\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\ube60\ub974\uac8c \ubcc0\ud654\ud558\ub294 AI \uc2dc\ub300\uc5d0\ub294 \ubb3c\ub7ec\uc124 \uc790\ub9ac\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \uae30\uc5c5\uc740 \uc9c4\ud654\ud558\ub4e0\uc9c0, \uc544\ub2c8\uba74 \uacbd\uc7c1\uc5d0 \ub4a4\ucc98\uc9c0\uac8c \ub429\ub2c8\ub2e4. \uc774\uc81c \ub2e4\uc74c \ub2e8\uacc4\ub85c \ub098\uc544\uac08 \ub54c\uc785\ub2c8\ub2e4. \uadc0\uc0ac\ub294 \uacbd\ud5d8 \uacbd\uc81c\uc5d0\uc11c \uc5b4\ub5bb\uac8c \ucc28\ubcc4\ud654\ud558\uc2dc\uaca0\uc2b5\ub2c8\uae4c?<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_video link=”https:\/\/youtu.be\/f_EhjrLLdiU?si=0Qw3bCxR-FeQBVTO” css=””][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_column_text css=””]\uc11c\ube44\uc2a4 \uacbd\uc81c \uc2dc\ub300\ub294 \ub9c9\uc744 \ub0b4\ub838\uc2b5\ub2c8\ub2e4. \uacb0\uacfc\ub294 \uc5ec\uc804\ud788 \uc911\uc694\ud558\uc9c0\ub9cc, \ube0c\ub79c\ub4dc\uc640 \uc0c1\ud638\uc791\uc6a9\ud560 \ub54c \uc0ac\ub78c\ub4e4\uc774 \ub290\ub07c\ub294 \uac10\uc815\uc774 \ub354 \uc911\uc694\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uc774\uc81c \uacbd\ud5d8 \uacbd\uc81c\uc758 \uc2dc\ub300 \ub4e4\uc5b4\uc130\uc2b5\ub2c8\ub2e4. \uacbd\ud5d8 \uacbd\uc81c\uc5d0\uc11c \uace0\uac1d\uc774 \ud3c9\uac00\ud558\ub294 \uae30\uc900\uc740 \ub354 \uc774\uc0c1 \ub2e8\uc21c\ud788 \uacbd\uc7c1\uc0ac\uc640\uc758 \ube44\uad50\uc5d0 \uba38\ubb3c\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \ub9e4\ubc88\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \uc790\uc2e0\uc774 \uacbd\ud5d8\ud55c \ucd5c\uace0\uc758 \uc21c\uac04\uacfc \ube44\uad50\ud569\ub2c8\ub2e4. \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc740 \uc0c1\ud669 \uc778\uc9c0\ub97c \ubc14\ud0d5\uc73c\ub85c \ub9e4\ub044\ub7fd\uac8c \uc774\uc5b4\uc9c0\uba70, \uac10\uc815 \uc9c0\ub2a5\uc744 \uac16\ucd98\ub2e4\ub294 \uc810\uc5d0\uc11c […]<\/p>\n","protected":false},"author":185,"featured_media":579805,"template":"","tax_priority":[54],"tax_blogtype":[17747],"tax_blogcategory":[18486,18467,13126],"tax_contenttheme":[14874],"tax_bundle":[],"tax_contenttheme2":[16134,16158],"tax_capability_sitewide":[16203],"tax_products_programs":[16481,17547],"tax_buying_job":[16669],"tax_buyer_persona":[16914,18601,16895],"tax_sector":[],"tax_segment":[17133,17085,17120],"class_list":["post-599055","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-ko-kr","tax_blogcategory-ai---","tax_blogcategory-experience-orchestration-ko-kr","tax_blogcategory-cloud-ko-kr","tax_contenttheme-level-up-your-technology-ko-kr","tax_contenttheme2-improve-customer-experience-ko-kr","tax_contenttheme2-improve-employee-experience-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_products_programs-genesys-ai-ko-kr","tax_products_programs-genesys-cloud-cx-ko-kr","tax_buying_job-job-2-solution-exploration-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-18601","tax_buyer_persona-business-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/599055","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/185"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/599055\/revisions"}],"predecessor-version":[{"id":602505,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/599055\/revisions\/602505"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/579805"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=599055"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=599055"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=599055"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=599055"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=599055"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=599055"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=599055"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=599055"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=599055"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=599055"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=599055"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=599055"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=599055"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}