{"id":595199,"date":"2025-09-24T17:19:42","date_gmt":"2025-09-25T00:19:42","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/%ec%97%90%ec%9d%b4%ec%a0%84%ed%8b%b1-ai-%ec%b0%a8%ec%84%b8%eb%8c%80-%ea%b2%bd%ed%97%98-%ea%b0%9c%ec%9d%b8%ed%99%94%ec%9d%98-%ec%8b%9c%ec%9e%91"},"modified":"2025-10-17T03:36:09","modified_gmt":"2025-10-17T10:36:09","slug":"how-agentic-ai-can-improve-experiences-and-transform-personalization","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/how-agentic-ai-can-improve-experiences-and-transform-personalization","title":{"rendered":"\uc5d0\uc774\uc804\ud2f1 AI: \ucc28\uc138\ub300 \uacbd\ud5d8 \uac1c\uc778\ud654\uc758 \uc2dc\uc791"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;d-none&#8221;]\uc77c\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc740 \uc885\uc885 \ub208\uc5d0 \ub744\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \ube0c\ub79c\ub4dc\uac00 \u2018\uace0\uac1d \uacbd\ud5d8\u2019\uc744 \uac15\uc870\ud558\ub294 \uc774 \uc2dc\uc810\uc5d0, \uc5b4\ub5bb\uac8c \ub208\uc5d0 \ub744\uac8c \ucc28\ubcc4\ud654\ud560 \uc218 \uc788\uc744\uae4c\uc694? \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc740 \uad00\ub828\uc131\uc744 \uccb4\uac10\ud558\uac8c \ub9cc\ub4e4\uc5b4 \ucc28\ubcc4\ud654\ub97c \ub354\uc6b1 \ub69c\ub837\ud558\uac8c \ub9cc\ub4ed\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uc9c0\ub09c\ub2ec \ub7ec\ub2dd\ud654\ub97c \uad6c\ub9e4\ud55c \uace0\uac1d\uc740 \ube44\uc988\ub2c8\uc2a4 \uc815\uc7a5 \uad00\ub828 \uad11\uace0\ubcf4\ub2e4\ub294 \uc2a4\ud3ec\uce20 \uc6a9\ud488 \ud560\uc778 \uc815\ubcf4\ub97c \uc6d0\ud560 \uac83\uc785\ub2c8\ub2e4. \uc774\ub825\uacfc \uc120\ud638\ub97c \uc54c\uace0 \uc788\uc74c\uc744 \ubcf4\uc5ec\uc8fc\uba74, \uace0\uac1d\uc740 \uadf8 \uad00\ub828\uc131\uc73c\ub85c \uafb8\uc900\ud788 \uac70\ub798\ud560 \uac00\ub2a5\uc131\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><span style=\"font-weight: 400;\">\uc5d0\uc774\uc804\ud2f1 AI\ub294 \uac1c\uc778\ud654\ub97c \ud601\uc2e0\ud560 \uc900\ube44\uac00 \ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4 \u2014 <a href=\"https:\/\/www.genesys.com\/ko-kr?post_type=blog&#038;p=599055\" target=\"_blank\" rel=\"noopener\">\uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \uc0c8\ub85c\uc6b4 \uc218\uc900\uc73c\ub85c \ub04c\uc5b4\uc62c\ub9ac\ub294 \uac83<\/a>\uc774 \ub2e4\uc591\ud55c \uc0b0\uc5c5 \uc804\ubc18\uc5d0 \uac78\uccd0 \uac00\ub2a5\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ube14\ub85c\uadf8\ub294 \uac1c\uc778\ud654\uc758 \ubaa9\ud45c\ub97c \uc0b4\ud3b4\ubcf4\uace0, \uc5b4\ub5bb\uac8c <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/agentic-ai-the-difference-between-leading-and-lagging-in-cx\" target=\"_blank\" rel=\"noopener\">\uc5d0\uc774\uc804\ud2f1 AI\uac00 CX\uc5d0\uc11c \uac1c\uc778\ud654\ub97c \ubcc0\ud654\uc2dc\ud0ac \uc218 \uc788\ub294\uc9c0<\/a>\uc5d0 \ub300\ud574 \ub2e4\ub8e8\uba70, \uc5ec\ub7ec \uc0ac\uc6a9 \uc0ac\ub840\uc5d0\uc11c \uc5d0\uc774\uc804\ud2f1 AI\uac00 \uac1c\uc778\ud654\ub97c \uc5b4\ub5bb\uac8c \uac1c\uc120\ud560 \uc218 \uc788\ub294\uc9c0\uc5d0 \ub300\ud55c \uc608\uc2dc\ub97c \uc81c\uc2dc\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<strong><em>\uc774 \uae00\uc740 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uae30\uc220\uacfc AI \uc804\ubb38\uac00\uc778 Global Tech\uc758 \ub3c5\ub9bd \ucee8\uc124\ud134\ud2b8 \uba5c\ub9ac\uc0ac \uc2a4\uc6cc\uce20(Melissa Swartz), \ubca0\uc2a4 \uc789\uae00\ub9ac\uc2dc(Beth English), \ud06c\ub9ac\uc2a4 \ud0c8\ub77c\uc2dc\ub178\uc2a4(Chris Thalassinos)\uac00 \uc791\uc131\ud588\uc2b5\ub2c8\ub2e4.<\/em><\/strong><\/p>\n<p>\uc77c\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc740 \uc885\uc885 \ub208\uc5d0 \ub744\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \ube0c\ub79c\ub4dc\uac00 \u2018\uace0\uac1d \uacbd\ud5d8\u2019\uc744 \uac15\uc870\ud558\ub294 \uc774 \uc2dc\uc810\uc5d0, \uc5b4\ub5bb\uac8c \ub208\uc5d0 \ub744\uac8c \ucc28\ubcc4\ud654\ud560 \uc218 \uc788\uc744\uae4c\uc694? \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc740 \uad00\ub828\uc131\uc744 \uccb4\uac10\ud558\uac8c \ub9cc\ub4e4\uc5b4 \ucc28\ubcc4\ud654\ub97c \ub354\uc6b1 \ub69c\ub837\ud558\uac8c \ub9cc\ub4ed\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uc9c0\ub09c\ub2ec \ub7ec\ub2dd\ud654\ub97c \uad6c\ub9e4\ud55c \uace0\uac1d\uc740 \ube44\uc988\ub2c8\uc2a4 \uc815\uc7a5 \uad00\ub828 \uad11\uace0\ubcf4\ub2e4\ub294 \uc2a4\ud3ec\uce20 \uc6a9\ud488 \ud560\uc778 \uc815\ubcf4\ub97c \uc6d0\ud560 \uac83\uc785\ub2c8\ub2e4. \uc774\ub825\uacfc \uc120\ud638\ub97c \uc54c\uace0 \uc788\uc74c\uc744 \ubcf4\uc5ec\uc8fc\uba74, \uace0\uac1d\uc740 \uadf8 \uad00\ub828\uc131\uc73c\ub85c \uafb8\uc900\ud788 \uac70\ub798\ud560 \uac00\ub2a5\uc131\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><span style=\"font-weight: 400;\">\uc5d0\uc774\uc804\ud2f1 AI\ub294 \uac1c\uc778\ud654\ub97c \ud601\uc2e0\ud560 \uc900\ube44\uac00 \ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4 \u2014 <a href=\"https:\/\/www.genesys.com\/ko-kr?post_type=blog&#038;p=599055\" target=\"_blank\" rel=\"noopener\">\uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \uc0c8\ub85c\uc6b4 \uc218\uc900\uc73c\ub85c \ub04c\uc5b4\uc62c\ub9ac\ub294 \uac83<\/a>\uc774 \ub2e4\uc591\ud55c \uc0b0\uc5c5 \uc804\ubc18\uc5d0 \uac78\uccd0 \uac00\ub2a5\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ube14\ub85c\uadf8\ub294 \uac1c\uc778\ud654\uc758 \ubaa9\ud45c\ub97c \uc0b4\ud3b4\ubcf4\uace0, \uc5b4\ub5bb\uac8c <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/agentic-ai-the-difference-between-leading-and-lagging-in-cx\" target=\"_blank\" rel=\"noopener\">\uc5d0\uc774\uc804\ud2f1 AI\uac00 CX\uc5d0\uc11c \uac1c\uc778\ud654\ub97c \ubcc0\ud654\uc2dc\ud0ac \uc218 \uc788\ub294\uc9c0<\/a>\uc5d0 \ub300\ud574 \ub2e4\ub8e8\uba70, \uc5ec\ub7ec \uc0ac\uc6a9 \uc0ac\ub840\uc5d0\uc11c \uc5d0\uc774\uc804\ud2f1 AI\uac00 \uac1c\uc778\ud654\ub97c \uc5b4\ub5bb\uac8c \uac1c\uc120\ud560 \uc218 \uc788\ub294\uc9c0\uc5d0 \ub300\ud55c \uc608\uc2dc\ub97c \uc81c\uc2dc\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\uac1c\uc778\ud654\uc758 \ubaa9\ud45c<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\uac1c\uc778\ud654\ub294 \uc77c\uad04\uc801 \uc811\uadfc\uc774 \uc544\ub2cc, \uac1c\ubcc4 \uc0c1\ud638\uc791\uc6a9\uc5d0 \ub9de\ucd98 \uc751\ub2f5\uacfc \uc870\uce58\ub97c \ud1b5\ud574 \uc0c1\ud638\uc791\uc6a9\uc758 \uc9c8\uc744 \ub192\uc785\ub2c8\ub2e4. <\/span><span style=\"font-weight: 400;\">\uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc740 \uace0\uac1d\uc774 \uc790\uc2e0\uc774 \uc8fc\ubaa9\ubc1b\uace0 \uc774\ud574\ubc1b\uace0 \uc788\ub2e4\uace0 \ub290\ub07c\uac8c \ud558\uc5ec \uc2e0\ub8b0\ub97c \ub192\uc774\uace0 \uc7ac\ubc29\ubb38 \ubc0f \uae0d\uc815\uc801\uc778 \ucd94\ucc9c\uc73c\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\n<\/span><br \/>\n<span style=\"font-weight: 400;\">\uac1c\uc778\ud654\uac00 \uc5c6\uc73c\uba74 \uc0c1\ud638\uc791\uc6a9\uc740 \ud544\uc5f0\uc801\uc73c\ub85c \uc77c\ubc18\uc801\uc774\uace0 \ud45c\uc900\ud654\ub41c \uc751\ub2f5\uc5d0 \ud55c\uc815\ub418\uba70, \uc0c1\ud669\uc5d0 \ub9de\uc9c0 \uc54a\uc744 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\uc5d0\uc774\uc804\ud2f1 AI\uac00 \uac1c\uc778\ud654\ub97c \uac1c\uc120\ud558\ub294 \ubc29\ubc95<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\uc804\ud1b5\uc801\uc774\uace0 \uc2a4\ud06c\ub9bd\ud2b8 \uae30\ubc18\uc758 AI \ubaa8\ub378\uc740 \uc0ac\uc6a9\uc790\uc758 \uba85\ub839\uc744 \uc218\ub3d9\uc73c\ub85c \uae30\ub2e4\ub9ac\uc9c0\ub9cc,<\/span> <a href=\"https:\/\/www.genesys.com\/blog\/post\/the-rise-benefits-and-concerns-around-agentic-ai\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\uc5d0\uc774\uc804\ud2f1 AI<\/span><\/a><span style=\"font-weight: 400;\">\uc740 \ucd5c\uc18c\ud55c\uc758 \uc778\uac04 \uac1c\uc785\uc73c\ub85c \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9ac\uace0 \ubcf5\uc7a1\ud55c \uc791\uc5c5\uc744 \uc2e4\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc804\ub840 \uc5c6\ub294 \uc18d\ub3c4\uc640 \uaddc\ubaa8\ub85c \uac1c\uc778\ud654\ub97c \uac00\ub2a5\ud558\uac8c \ud558\uba70, \ud56d\uc0c1 \uc791\ub3d9\ud558\ub294 \uace0\uac1d \uad00\uacc4 \uc804\ub7b5\uac00 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4.<br \/>\n<\/span><br \/>\n<span style=\"font-weight: 400;\">AI\ub294 \uac01 \uace0\uac1d\uc5d0 \ub300\ud574 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc5bb\uae30 \uc704\ud55c \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc29\ubb38 \uae30\ub85d, \uacc4\uc815 \uc815\ubcf4, \uad6c\ub9e4 \ud328\ud134, \uc704\uce58 \uc815\ubcf4 \ub4f1\uc758 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uace0 \ud1b5\ud569\ud574 \uace0\uac1d \ud504\ub85c\ud544\uc744 \uad6c\ucd95\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub354 \uac15\ub825\ud55c \uc810\uc740 \uacfc\uac70\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \uae30\uc5b5\ud558\uace0 \uc774\ub97c \uae30\ubc18\uc73c\ub85c \ubc1c\uc804\uc2dc\ud0ac \uc218 \uc788\ub294 \uc5d0\uc774\uc804\ud2f1 AI\uc758 \ub2a5\ub825\uc785\ub2c8\ub2e4<\/span><span style=\"font-weight: 400;\">. <\/span><span style=\"font-weight: 400;\">\uc774 \uc870\ud569\uc740 AI \uc0c1\ub2f4\uc0ac\uc640\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \ud2b9\uc815 \ub9e5\ub77d\uc744 \uc774\ud574\ud558\ub294 \uc0ac\ub78c\uacfc\uc758 \ub300\ud654\ucc98\ub7fc \ub290\ub07c\uac8c \ud558\uc5ec \uace0\uac1d\uc774 \u201c\uadf8\ub4e4\uc740 \ub098\ub97c \uc548\ub2e4\u201d\ub77c\uace0 \uc0dd\uac01\ud558\uac8c \ub9cc\ub4ed\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-levels-of-experience-orchestration\" target=\"_blank\" rel=\"noopener\">\uac1c\uc778\ud654\ub41c \uc811\uadfc \ubc29\uc2dd\uc740 \ub2e8\uc21c\ud55c \uc0c1\ud638\uc791\uc6a9\uc744 \ub118\uc5b4\uc12d\ub2c8\ub2e4<\/a>, \uc608\ub97c \ub4e4\uba74, \u201c\uc6b0\ub9ac\uc758 \uc8fc\uc18c\uc640 \uc601\uc5c5\uc2dc\uac04\uc740\u2026\u201d \uac19\uc740 \ub2e8\uc21c\ud55c \uc0c1\ud638\uc791\uc6a9\uc744 \ub118\uc5b4 \ud544\uc694\ub97c \uc608\uce21\ud558\uace0 \ud574\uacb0\ucc45\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc608\uc2dc\ub85c\ub294 \u201c\ub2e4\uc74c \uc218\uc694\uc77c \uc815\uc624\uc5d0 \uad6c\uac15\uc678\uacfc \uc218\uc220\uc774 \uc608\uc815\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc77c\uc815 \uc870\uc815\ud558\uc2dc\uaca0\uc5b4\uc694? \ub2e4\uc74c \ud654\uc694\uc77c \uc624\uc804 9\uc2dc\uc5d0 \uc5ec\uc720\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uadf8 \uc2dc\uac04\uc774 \uad1c\ucc2e\uc73c\uc2e0\uac00\uc694? \uc218\uc220 \uc804 \uc2dd\uc0ac\ub294 \uc0bc\uac00\ud574 \uc8fc\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.\u201d\uc640 \uac19\uc774 \uac1c\uc778\ud654\ub97c \ubc14\ud0d5\uc73c\ub85c \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ub300\ud654\uc758 \ub9e5\ub77d\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\uc5d0\uc774\uc804\ud2f1 AI\ub97c \ud65c\uc6a9\ud55c \uac1c\uc778\ud654\uc758 \uacf5\ud1b5 \uc0ac\ub840<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\uc5d0\uc774\uc804\ud2f1 AI\uc758 \ud65c\uc6a9 \ubc94\uc704\ub294 \uc7a0\uc7ac\uc801\uc73c\ub85c \ubb34\ud55c\ud558\uc9c0\ub9cc, \uc870\uc9c1\uc774 \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub294 \ubc29\ubc95\uacfc \uc2e4\ud604 \uac00\ub2a5\ud55c \uc774\uc810\uc5d0 \ub300\ud55c \uba87 \uac00\uc9c0 \uc608\ub97c \uc544\ub798\uc5d0 \uc81c\uc2dc\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">\ud56d\uacf5\uc0ac<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\uc5d0\uc774\uc804\ud2f1 AI\ub294 \uc9c0\uc5f0\ub41c \ube44\ud589\ud3b8\uc5d0\uc11c \uc2b9\uac1d\uc774 \uc5f0\uacb0\ud3b8\uc744 \ub193\uce60 \uc704\ud5d8\uc774 \uc788\ub294\uc9c0 \ud310\ub2e8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc704\ud5d8\ud558\ub2e4\uace0 \ud310\ub2e8\ub418\uba74 \uc2b9\uac1d\uc758 \ubaa9\uc801\uc9c0\uc640 \ud56d\uacf5\uc0ac \ub4f1\uae09 \uc815\ubcf4\ub97c \uc870\ud68c\ud558\uace0, \uc62c\ubc14\ub978 \uc88c\uc11d \ub4f1\uae09\uacfc \uc88c\uc11d \uc120\ud638\ub3c4\ub97c \ubc18\uc601\ud55c \ub300\uccb4 \ube44\ud589\ud3b8\uc744 \uc790\ub3d9\uc73c\ub85c \uc608\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub3c4\ucc29 \uc2dc\uc5d0\ub294 \uc571\uc774 \uc0c8\ub85c\uc6b4 \ube44\ud589\ud3b8 \uc815\ubcf4\uc640 \uc0c8 \uac8c\uc774\ud2b8\uae4c\uc9c0\uc758 \uc548\ub0b4 \uacbd\ub85c\ub97c \uc2b9\uac1d\uc5d0\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><strong>\uac00\ub2a5\ud55c \uc774\uc810:<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\uc790\uc5f0\uc7ac\ud574 \ubc0f \uae30\ud0c0 \uad11\ubc94\uc704\ud55c \uc0c1\ud669\uc5d0\uc11c \uc218\uc694 \uae09\uc99d\uc744 \ucc98\ub9ac\ud558\ub294 \ub2a5\ub825<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uc2b9\uac1d\uc758 \uacbd\ud5d8\uc744 \ub354 \uc6d0\ud65c\ud558\uace0 \uc2a4\ud2b8\ub808\uc2a4\ub97c \ub35c \uc8fc\ub294 \ubc29\uc2dd\uc73c\ub85c \uac1c\uc120<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uc9c1\uc6d0\uc758 \uc218\ub3d9 \uc791\uc5c5 \ubd80\ub2f4 \uac10\uc18c<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\ud6a8\uc728\uc131 \ud5a5\uc0c1<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\ubcf5\uc7a1\uc131 \uac10\uc18c<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\ub354 \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uc2b9\uac1d<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uc778\ub825 \uc694\uad6c \uac10\uc18c<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uc9c1\uc6d0\uacfc \uacf5\ud56d \uc804\ubc18\uc758 \uc2a4\ud2b8\ub808\uc2a4 \uac10\uc18c<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">\ubcf4\ud5d8<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\uc5d0\uc774\uc804\ud2f1 AI\ub294 \uc9c0\uc5ed \uaddc\ubaa8\uc758 \ud5c8\ub9ac\ucf00\uc778 \uc774\ud6c4 \uc77c\ubd80 \ubcf4\ud5d8\uc0ac\uac00 FNOL(First Notice of Loss) \uacbd\ud5d8\uc744 \ubaa8\ubc14\uc77c \uc571\uc5d0 \ud1b5\ud569\ud574, \ubcf4\ud5d8 \uacc4\uc57d\uc790\uac00 \uc190\uc0c1\uc744 \uc2e0\uace0\ud558\uace0 \uc0ac\uc9c4\uc744 \uacf5\uc720\ud558\uba70 AI \uc0c1\ub2f4\uc0ac\ub85c\ubd80\ud130 \uac1c\uc778\ud654\ub41c \uc5c5\ub370\uc774\ud2b8\uc640 \uc218\ub9ac \uc9c0\uce68\uc744 \ubc1b\ub3c4\ub85d \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><strong>\uac00\ub2a5\ud55c \uc774\uc810:<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\ubcf4\ud5d8 \uacc4\uc57d\uc790\ub294 \uc778\uac04 \uc870\uc815\uc0ac\ub97c \uae30\ub2e4\ub9ac\uc9c0 \uc54a\uace0\ub3c4 \uccad\uad6c \uc808\ucc28\ub97c \uc2dc\uc791\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\ubcf4\ud5d8 \uacc4\uc57d\uc790\ub294 \ub9de\ucda4\ud615 \uc5c5\ub370\uc774\ud2b8\uc640 \uc9c0\uce68\uc744 \ubc1b\uc544 \uc808\ucc28\ub97c \uac04\uc18c\ud654\ud569\ub2c8\ub2e4<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uc790\uc5f0\uc7ac\ud574 \ubc0f \uae30\ud0c0 \uad11\ubc94\uc704\ud55c \uc0c1\ud669\uc5d0\uc11c \uc218\uc694 \uae09\uc99d\uc744 \ucc98\ub9ac\ud558\ub294 \ub2a5\ub825<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uc9c1\uc6d0 \uc5c5\ubb34 \ubd80\ub2f4 \uac10\uc18c<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\ud6a8\uc728\uc131 \ud5a5\uc0c1<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\ubcf5\uc7a1\uc131 \uac10\uc18c<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\ubcf4\ud5d8 \uacc4\uc57d\uc790 \ub9cc\uc871\ub3c4 \uc0c1\uc2b9<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">\uc720\ud2f8\ub9ac\ud2f0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\uc911\ub2e8 \uc0c1\ud669\uc5d0\uc11c \ucf5c\ub7c9\uc740 \uae09\uc99d\ud558\uace0 \ub300\uae30 \uc2dc\uac04\uc740 \uae09\uaca9\ud788 \uc99d\uac00\ud569\ub2c8\ub2e4. \uc5b8\uc81c \uc911\ub2e8\uc774 \ubc1c\uc0dd\ud560\uc9c0 \uc608\uce21\ud560 \uc218 \uc5c6\uace0 \uc9c1\uc6d0\uc740 \uacfc\ubd80\ud558\uc5d0 \uc2dc\ub2ec\ub9ac\uac8c \ub429\ub2c8\ub2e4. \uadf8\ub7ec\ub098,<\/span> <span style=\"font-weight: 400;\">\uc5d0\uc774\uc804\ud2f1 AI\ub294 \uc911\ub2e8 \uc9c0\uc5ed \ub0b4 \ubaa8\ub4e0 \uac00\uc815\uacfc \uae30\uc5c5\uc744 \uc2dd\ubcc4\ud558\uace0 \uc804\ub825 \uacf5\uae09 \uc911\ub2e8\uc774 \ubc1c\uc0dd\ud558\uace0 \uc788\uc74c\uc744 \uc120\uc81c\uc801\uc73c\ub85c \uc54c\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc804\ub825 \uacf5\uae09 \uc911\ub2e8\uc744 \uc2e0\uace0\ud558\uae30 \uc704\ud574 \uc804\ud654\ud558\ub294 \uc774\ub4e4\uc5d0\uac8c\ub294, \uc5d0\uc774\uc804\ud2f1 AI\uac00(\uc804\ud1b5\uc801\uc778 \uc2a4\ud06c\ub9bd\ud2b8 \uae30\ubc18 \uc0c1\ub2f4\uc0ac\uc640 \ub2ec\ub9ac) \ubc1c\uc2e0 \ubc88\ud638\uc640 \uc5f0\uacb0\ub41c \uc8fc\uc18c\ub97c \uc2dd\ubcc4\ud558\uace0, GIS \ub9f5\uc5d0\uc11c \uc911\ub2e8 \uc5ec\ubd80\ub97c \ud655\uc778\ud55c \ub4a4, \ub4f1\ub85d\ub41c \uc8fc\uc18c\uac00 \uc911\ub2e8 \uc0c1\ud0dc\uc5d0 \uc788\ub294\uc9c0 \uc815\ubcf4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc608\uce21\ub41c \ud574\uacb0 \uc2dc\uac04\ub3c4 \uc81c\uacf5\ud560 \uc218 \uc788\uc73c\uba70, \uc911\ub2e8\uc774 \ud574\uacb0\ub418\uba74 \uc774\ub97c \uc54c\ub9ac\ub294 \uc54c\ub9bc\ub3c4 \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><strong>\uac00\ub2a5\ud55c \uc774\uc810:<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\uc0ac\uc804 \uc54c\ub9bc\uc73c\ub85c \uc774\ubbf8 \ud655\uc778\ub41c \uc911\ub2e8\uc5d0 \ub300\ud55c \ucf5c\uc13c\ud130 \ubb38\uc758\ub97c \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uc911\ub2e8 \uc774\ubca4\ud2b8 \ub3d9\uc548 \ud2b8\ub798\ud53d \uae09\uc99d\uc744 \uad00\ub9ac\ud558\uace0, \uc54c\ub824\uc9c4 \uc911\ub2e8 \uc9c0\uc5ed\uc758 \ubc1c\uc2e0\uc790\ub97c \ubd84\uc0b0\uc2dc\ucf1c \uc804\ud654\ub7c9\uc744 \uc904\uc785\ub2c8\ub2e4<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\ucf5c\uc13c\ud130 \uc9c1\uc6d0\uc758 \uc2a4\ud2b8\ub808\uc2a4 \uac10\uc18c<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\ud6a8\uc728\uc131 \ud5a5\uc0c1<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc99d\uac00<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">\ud5ec\uc2a4\ucf00\uc5b4<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\uc5d0\uc774\uc804\ud2f1 AI\ub294 \uc608\uc57d \uc77c\uc815 \uad00\ub9ac \ubc0f \uac80\uc9c4 \ud655\uc778\uc744 \uc704\ud55c \uc6a9\ub3c4\ub85c \uc0ac\uc6a9\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\uac80\uc9c4 \uc54c\ub9bc<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uac80\uc0ac \uacb0\uacfc<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uc7ac\uc608\uc57d<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\ud6c4\uc18d \uc870\uce58\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uc608\uc815\ub41c \uc2dc\uc220\uc5d0 \ub300\ud55c \ud655\uc778 \ubc0f \uc548\ub0b4<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\ucc98\ubc29\uc804 \uc7ac\ubc1c\uae09<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uac74\uac15 \uad00\ub9ac \ud301<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\ub610\ud55c \uc5d0\uc774\uc804\ud2f1 AI\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\uc9c0\ub2a5\ud615 \ucc57\ubd07\uacfc \uac00\uc0c1 \ube44\uc11c\ub97c \ud1b5\ud574 24\/7 \uc815\ubcf4 \ubc0f \uc9c0\uc6d0 \uc774\uc6a9<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\ud658\uc790 \ub370\uc774\ud130 \ubd84\uc11d\uc744 \ud1b5\ud55c \uac1c\uc778\ud654\ub41c \uac74\uac15 \uc778\uc0ac\uc774\ud2b8 \uc81c\uacf5<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uc9c8\ubcd1 \uc9c4\ub2e8<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uc81c2\uc758 \uc9c4\ub8cc \uc758\uacac<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uc9c8\ubcd1 \uc870\uae30 \ubc1c\uacac \ubc0f \uc704\ud5d8 \uc2dd\ubcc4<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uc7ac\uc785\uc6d0 \uc704\ud5d8 \ud3c9\uac00<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uad8c\uc7a5\ud558\ub294 \uc120\uc81c\uc801 \uc911\uc7ac<\/span><\/li>\n<\/ul>\n<p><b>\uac00\ub2a5\ud55c \uc774\uc810:<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\ud658\uc790\uac00 \ucda9\ubd84\ud55c \uc815\ubcf4\ub97c \uc5bb\uace0 \uad00\ub9ac \uacc4\ud68d\uc744 \uc900\uc218\ud558\ub3c4\ub85d \ub3d5\ub294 \ubc29\uc2dd\uc73c\ub85c \uce58\ub8cc \ube44\uc6a9 \uac10\uc18c<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uac74\uac15 \uacb0\uacfc \uac1c\uc120<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uc6d0\ud65c\ud55c \ud658\uc790 \uacbd\ud5d8 \ubc0f \uc2a4\ud2b8\ub808\uc2a4 \uac10\uc18c<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\ud6a8\uc728\uc131 \ud5a5\uc0c1<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uc9c1\uc6d0\uacfc \ud658\uc790\uc758 \uc2a4\ud2b8\ub808\uc2a4 \uac10\uc18c<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\uc694\uc57d\ud558\uba74, \uc5d0\uc774\uc804\ud2f1 AI\ub294 \uac1c\uc778\ud654\ub97c \uaddc\uce59 \uae30\ubc18\uc758 \ubc18\uc751\uc801 \ud504\ub85c\uc138\uc2a4\uc5d0\uc11c \ub9e4\ub044\ub7fd\uace0 \uc790\uc728\uc801\uc778 \uc5d4\uc9c4\uc73c\ub85c \uc804\ud658\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc870\uc9c1\uc740 \uc218\ubc31\ub9cc \uac74\uc758 \uace0\uac1d \uc811\uc810\uc5d0\uc11c \uc9c4\uc815\uc73c\ub85c \uac1c\ubcc4\ud654\ub41c \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\uc5d0\uc774\uc804\ud2f1 AI\ub97c \ud65c\uc6a9\ud55c \uac1c\uc778\ud654\uc758 \ubbf8\ub798<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\ucd5c\uadfc \ucd9c\uc7a5\uc5d0\uc11c \ub3cc\uc544\uc628 \ub4a4 \ub80c\ud2b8\uce74 \uc601\uc218\uc99d\uc5d0 \uc608\uae30\uce58 \uc54a\uc740 \uc5f0\ub8cc \uc694\uae08\uc774 \ucd94\uac00\ub85c \uccad\uad6c\ub41c \uac83\uc744 \ud655\uc778\ud588\uc2b5\ub2c8\ub2e4. \ub80c\ud130\uce74 \ud68c\uc0ac\uc758 \uc628\ub77c\uc778 \ud3ec\ud138\uc5d0 \ub85c\uadf8\uc778\ud558\uace0 \ucc44\ud305\uc744 \uc2dc\uc791\ud588\uc73c\uba70, \uadf8 \uc790\ub9ac\uc5d0\uc11c \uc5d0\uc774\uc804\ud2f1 AI\uac00 \uc751\ub2f5\ud588\uc2b5\ub2c8\ub2e4.<br \/>\n<\/span><br \/>\n<span style=\"font-weight: 400;\">\ub80c\ud130\uce74 \uacc4\uc57d \ubc88\ud638\ub97c \uc81c\uacf5\ud558\uace0 \uc5f0\ub8cc \uc694\uae08\uc5d0 \uc774\uc758\ub97c \uc81c\uae30\ud558\uaca0\ub2e4\ub294 \uc758\uc0ac\ub97c \ubc1d\ud614\uc2b5\ub2c8\ub2e4. AI\ub294 \ucc44\ud305 \ucc3d \uc548\uc5d0 \ubaa8\ub4e0 \ub80c\ud130\uce74 \ube44\uc6a9 \ub0b4\uc5ed\uc744 \uc989\uc2dc \uc81c\uc2dc\ud588\uace0, \ucca8\ubd80 \ud30c\uc77c \ud615\ud0dc\uac00 \uc544\ub2c8\ub77c \ud654\uba74\uc5d0 \ubc14\ub85c \uba85\ud655\ud558\uac8c \ud45c\uc2dc\ud588\uc2b5\ub2c8\ub2e4. \uc804\uccb4 \ub0b4\uc5ed \uc678\uc5d0\ub3c4 \uc5f0\ub8cc \uc694\uae08 \ud56d\ubaa9\uc744 \uad6c\uccb4\uc801\uc73c\ub85c \ubd84\ub9ac\ud574 \ubcf4\uc5ec\uc8fc\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uadf8\ub2e4\uc74c \uc5f0\ub8cc \uc694\uae08\uc774 \uc5c6\uc5b4\uc57c \ud55c\ub2e4\uace0 \uba85\uc2dc\ud588\uace0, \ucc28\ub7c9\uc744 \uac00\ub4dd \ucc44\uc6b4 \uc0c1\ud0dc\ub85c \ubc18\ub0a9\ud588\uace0 \ud578\ub4dc\uc624\ubc84 \uc2dc\uc810\uc758 \ub300\uc2dc\ubcf4\ub4dc\uc5d0 \uc8fc\ud589 \uac70\ub9ac\uc640 \uc5f0\ub8cc \uac00\ub4dd\uc744 \ubcf4\uc5ec\uc8fc\ub294 \uc0ac\uc9c4\uc774 \uc788\ub2e4\ub294 \uc810\ub3c4 \uc99d\uba85\ud588\uc2b5\ub2c8\ub2e4. \uc694\uae08\uc5d0 \ub300\ud55c \uc774\uc758\ub97c \ub2e4\uc2dc \ud55c \ubc88 \uc81c\uae30\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI\ub294 \ub9e4\ub044\ub7fd\uac8c \uc800\ub97c \uc2e4\uc2dc\uac04 \ucc44\ud305 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc774\uad00\ud588\uace0, \uc774 \uc0c1\ub2f4\uc6d0\uc740 \uc804\uccb4 \ub300\ud654 \uae30\ub85d\uc5d0 \uc811\uadfc\ud560 \uc218 \uc788\uc5b4 \uc0c1\ud669\uc744 \ub2e4\uc2dc \uc124\uba85\ud560 \ud544\uc694\uac00 \uc5c6\uc5c8\uc2b5\ub2c8\ub2e4. \uc800\ub294 \ub2e4\uc2dc \uc5f0\ub8cc \uc694\uae08\uc5d0 \ub300\ud55c \uc774\uc758\ub97c \uc81c\uae30\ud588\uace0, \uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc6d0\uc740 \ud06c\ub808\ub527\uc774 \ubc1c\ud589\ub420 \uac83\uc774\ub77c\uace0 \ud655\uc778\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p>\uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc6d0\uacfc\uc758 \uad50\ud658 \uc0ac\uc774\uc5d0 \uc57d 5\ubd84\uc758 \uc9c0\uc5f0\uc774 \uc788\uc5c8\uc9c0\ub9cc, \uc804\ubc18\uc801\uc73c\ub85c \uacbd\ud5d8\uc740 \ube44\uad50\uc801 \uc6d0\ud65c\ud588\uace0, \ud06c\ub808\ub527\uc740 \uc2e4\uc81c\ub85c \uc81c \uc2e0\uc6a9\uce74\ub4dc \uba85\uc138\uc11c\uc5d0 \ubc18\uc601\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p><span style=\"font-weight: 400;\">\uac1c\uc778\ud654 \ub355\ubd84\uc5d0 AI \uc0c1\ub2f4\uc0ac\uac00 \uc81c \uacc4\uc815 \uc815\ubcf4\uc640 \uc81c\uac00 \uc694\uccad\ud55c \ub0b4\uc6a9\uc5d0 \ub530\ub77c \uad6c\uccb4\uc801\uc73c\ub85c \uc751\ub2f5\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc2dc\uc791\uc740 \ub098\uc058\uc9c0 \uc54a\uc558\uc9c0\ub9cc, \uadf8\ub4e4\uc774 \ub098\ub97c \uc644\uc804\ud788 \uc774\ud574\ud588\ub2e4\uace0 \ub290\uaef4\uc9c0\uc9c0\ub294 \uc54a\uc558\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>\uc5d0\uc774\uc804\ud2f1 AI\uac00 \uac1c\uc778\ud654\uc758 \ubbf8\ub798\uc5d0 \uc5b4\ub5a4 \ubc29\uc2dd\uc73c\ub85c \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc744\uae4c\uc694?<\/h4>\n<p><b>\ucd08\uac1c\uc778\ud654: \uc0ac\uc6a9\uc790\uc758 \ud544\uc694\ub97c \ubbf8\ub9ac \uc608\uce21\ud558\uae30<br \/>\n<\/b><br \/>\n<span style=\"font-weight: 400;\">\ub80c\ud130\uce74 \uc571\uc758 \uae30\uc874 \uc0ac\uc6a9\uc790\uc774\uae30\uc5d0, AI \uc0c1\ub2f4\uc0ac\uac00 \ub0a0\uc9dc\uc640 \uc704\uce58 \uac19\uc740 \uc774\uc6a9 \uac00\ub2a5\ud55c \uc815\ubcf4\ub97c \ubc14\ud0d5\uc73c\ub85c \uace0\uac1d\uc774 \uac00\uc7a5 \ucd5c\uadfc\uc5d0 \uc774\uc6a9\ud55c \ub80c\ud0c8\uc744 \uc120\uc81c\uc801\uc73c\ub85c \uc2dd\ubcc4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \ub418\uba74 \ub80c\ud130\uce74 \uacc4\uc57d \ubc88\ud638\ub97c \uc218\ub3d9\uc73c\ub85c \uc785\ub825\ud560 \ud544\uc694\uac00 \uc5c6\uc5b4 \ucd08\uae30 \uc0c1\ud638\uc791\uc6a9\uc774 \ub354 \uac04\ub2e8\ud574\uc9d1\ub2c8\ub2e4. \uc774\ucc98\ub7fc \uac04\ub2e8\ud55c \uc608\uce21\uc740 \uc774\ubbf8 \uc81c\uacf5\ub41c \uc815\ubcf4\uac00 \uc788\ub2e4\uba74 \uc27d\uac8c \uad6c\ud604\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>\ub2e4\uc911 \uc811\uc810 \uac04\uc758 \uc6d0\ud65c\ud55c \ud1b5\ud569<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc774 \ub300\ud654\ub97c \uc804\ubd80 AI \uc0c1\ub2f4\uc0ac\uac00 \uad00\ub9ac\ud558\uace0, \uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc0ac\ub85c \uc774\uad00\ud558\ub294 \ub300\uc2e0 \ucc44\ud305 \ub0b4\uc5d0\uc11c \ud574\uacb0\ud558\ub294 \ubaa8\uc2b5\uc744 \uc27d\uac8c \uc0c1\uc0c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5c5\ub85c\ub4dc\ud55c \ub300\uc2dc\ubcf4\ub4dc \uc774\ubbf8\uc9c0\ub97c \ud655\uc778\ud558\uace0 \uac80\uc99d\uc744 \ub9c8\uce5c \ub4a4, \ud06c\ub808\ub527 \uc9c0\uae09\uc744 \ucc98\ub9ac\ud558\uace0 \uae30\ub85d\uc6a9 \ud655\uc778 \uba54\uc77c\uc744 \ubcf4\ub0b4\ub294 \uac83\ub3c4 \uac00\ub2a5\ud574\uc9c8 \uac83\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><b>\uc815\uad50\ud568\uacfc \ud559\uc2b5 \ub2a5\ub825\uc758 \ud5a5\uc0c1\uc73c\ub85c \uc120\uc81c\uc801 \ubb38\uc81c \ud574\uacb0 \ub2a5\ub825 \uac15\ud654<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ub354 \ub098\uc544\uac00 \ucc28\ud6c4\uc5d0\ub294 \uc790\ub3d9\ucc28 \uc790\uccb4\uc640 \uc5f0\ub3d9\ub41c \uc2dc\uc2a4\ud15c\uc774 \ud0f1\ud06c\uac00 \uc774\ubbf8 \uac00\ub4dd \ucc28 \uc788\uc74c\uc744 \uc778\uc9c0\ud574 \ucc98\uc74c\ubd80\ud130 \uc5f0\ub8cc \uc694\uae08\uc774 \uccad\uad6c\ub418\uc9c0 \uc54a\ub3c4\ub85d \ucc98\ub9ac\ud558\ub294 \uc2dc\ub098\ub9ac\uc624\ub3c4 \uc0dd\uac01\ud574 \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac00\ub2a5\uc131\uc744 \uafc8\uafd4\ubcf4\ub294 \uac83\uc774\uc8e0\u2026<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\ub7ec\ud55c \uafc8\uc740 \uc9c4\uc815\uc73c\ub85c \ud1b5\ud569\ub41c \uc5d0\uc774\uc804\ud2f1 AI \uc2dc\uc2a4\ud15c\uc758 \uac00\ub2a5\uc131\uc744 \uac15\uc870\ud569\ub2c8\ub2e4. \uc55e\uc73c\ub85c\uc758 \uc790\ub3d9\ucc28\ub294 \ub2e8\uc9c0 \uc11c\ub85c \ub5a8\uc5b4\uc838 \uc788\ub294 \uae30\ub2a5\ub4e4\uc758 \uc9d1\ud569\uc774 \uc544\ub2c8\ub77c, \uc790\uc2e0\uc758 \uc0c1\ud0dc\uc640 \uc0ac\uc6a9\uc790\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \uc2a4\uc2a4\ub85c \uc778\uc2dd\ud558\ub294 \ud558\ub098\uc758 \uc751\uc9d1\uccb4\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\uc0c1\uc801 \uc2dc\ub098\ub9ac\uc624\uc5d0\uc11c\ub294 \uc790\ub3d9\ucc28\uc758 \ud1b5\ud569 \uc2dc\uc2a4\ud15c\uc774 \uc5f0\ub8cc \uc794\ub7c9\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ud30c\uc545\ud569\ub2c8\ub2e4. \ud0f1\ud06c\uac00 \uc774\ubbf8 \uac00\ub4dd \ucc28 \uc788\uc74c\uc744 \uc778\uc2dd\ud558\uba74 \uc5f0\ub8cc \uc694\uae08 \uccad\uad6c\ub97c \uc9c0\ub2a5\uc801\uc73c\ub85c \uac74\ub108\ub6f0\uc5b4, \uc694\uae08 \uc774\uc758 \uc81c\uae30\ub97c \ud544\uc694 \uc5c6\uac8c \ub9cc\ub4e4\uace0, \uc9dc\uc99d\uc2a4\ub7ec\uc6b4 \uc0c1\ud638\uc791\uc6a9\uacfc \ubd80\uc815\uc801 \uace0\uac1d \uacbd\ud5d8\uc744 \uc904\uc5ec\uc904 \uac83\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\ub7f0 \uc2dc\uc2a4\ud15c\uc740 \ub2e8\uc21c\ud788 \uba85\ub839\uc5d0 \ubc18\uc751\ud558\ub294 \ub370 \uadf8\uce58\uc9c0 \uc54a\uace0, \ud544\uc694\ub97c \uc608\uce21\ud558\uace0 \ubb38\uc81c\uac00 \uc0dd\uae30\uae30 \uc804\uc5d0 \ud574\uacb0\ud569\ub2c8\ub2e4. \uc774 \uc815\ub3c4\uc758 \uc608\uc9c0\ub825\uacfc \uc790\uae30 \uc778\uc2dd\uc740 \uac1c\uc778\ud654\ub41c \uc5d0\uc774\uc804\ud2f1 AI\uc758 \ud2b9\uc9d5\uc73c\ub85c, \uc2a4\uc2a4\ub85c \uc791\ub3d9\uc744 \ucd5c\uc801\ud654\ud558\uace0 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uae4c\uc9c0 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \uc790\uc728\uc801\uc774\uace0 \uc9c0\ub2a5\uc801\uc778 \uc2dc\uc2a4\ud15c\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uacb0\uacfc\uc801\uc73c\ub85c \ub9e4\ub044\ub7ec\uc6b4 \uc0c1\ud638\uc791\uc6a9\uc774 \uc774\ub8e8\uc5b4\uc9c0\uba70, \ubd84\uc808\ub41c \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc778\ud574 \ubc1c\uc0dd\ud558\ub294 \uc0ac\uc18c\ud55c \ubd88\ud3b8\ud568\uc774\ub098 \uae08\uc804\uc801 \ucc28\uc774\ub3c4 \uc904\uc5b4\ub4ed\ub2c8\ub2e4. \uc774\ub294 \uad81\uadf9\uc801\uc778 \ud3b8\uc758\uc131\uacfc \ud6a8\uc728\uc131\uc758 \ube44\uc804\uc73c\ub85c, \uae30\uc220\uc774 \ubc30\uacbd\uc5d0\uc11c \uc644\ubcbd\ud788 \uc791\ub3d9\ud574 \uc77c\uc0c1\uc744 \ub354\uc6b1 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ubaa8\uc2b5\uc785\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\uc5d0\uc774\uc804\ud2f1 \uac1c\uc778\ud654\ub97c \ud1b5\ud55c \uc644\ubcbd\ud55c \uacbd\ud5d8 \ud1b5\ud569<\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/deliver-the-next-level-of-experience-with-genesys-cloud-ai-studio-and-ai-guides\" target=\"_blank\" rel=\"noopener\">\uac1c\uc778\ud654\ub41c \uc5d0\uc774\uc804\ud2f1 AI\ub294 \uad81\uadf9\uc801\uc778 \ud3b8\uc758\uc131\uacfc \ud6a8\uc728\uc131\uc744 \uc81c\uc2dc\ud558\ub294 \ube44\uc804\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/a> \ub610\ud55c \uae30\uc220\uc740 \uc790\uc5f0\uc2a4\ub7fd\uac8c \ub179\uc544\ub4e4\uc5b4 \uc77c\uc0c1 \uc0dd\ud65c\uc758 \uc9c8\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<br \/>\n<\/span><br \/>\n<span style=\"font-weight: 400;\">\ud558\uc9c0\ub9cc \uad6c\ud604\uc774 \ubbf8\ud761\ud558\uac70\ub098 \ubcf4\uc548\uc774 \ub290\uc2a8\ud558\uba74 \ub300\uc2e4\ud328\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc870\uc9c1\uc774 AI \uc5ed\ub7c9\uc744 \uad6c\ucd95\ud558\uae30 \uc704\ud55c \uacac\uace0\ud55c \uae30\ubc18\uc744 \uac16\ucd94\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><a href=\"https:\/\/globaltech.net\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">GlobalTech<\/span><\/a><span style=\"font-weight: 400;\">\uc740<\/span> <a href=\"https:\/\/globaltech.net\/ai-readiness-quiz\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\uc628\ub77c\uc778 \ud034\uc988<\/span><\/a><span style=\"font-weight: 400;\">\ub97c \ud1b5\ud574 \uc870\uc9c1\uc758 AI \uc900\ube44\ub3c4\uc5d0 \ub300\ud55c \uc810\uc218\ub97c \ub9e4\uaca8\ubcf4\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c AI \uc0ac\uc6a9 \uc0ac\ub840\uc758 \uc2e4\ud589 \uac00\ub2a5\uc131\uc744 \uc2dd\ubcc4\ud558\uace0 \ud3c9\uac00\ud558\uba70 AI \ub3c4\uc785\uc744 \uc704\ud55c \uc804\ub7b5\uc801 \ub85c\ub4dc\ub9f5 \uc218\ub9bd\ub3c4 \ud568\uaed8 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/span><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-levels-of-experience-orchestration\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Genesys\uc758 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \ub2e8\uacc4<\/span><\/a><span style=\"font-weight: 400;\">\ub294 \uc870\uc9c1\uc774 \uc644\uc804 \uc218\ub3d9\uc5d0\uc11c \uc644\uc804 \uc790\uc728\ub85c \uc774\ub974\ub294 \ubcc0\ud654 \uc5ec\uc815\uc744 \ud5e4\uccd0\ub098\uac08 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294 \uccb4\uacc4\ud654\ub41c \uc131\uc219\ub3c4 \ubaa8\ub378\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><em>GlobalTech\ub294 AI \uc5ec\uc815\uc744 \ud568\uaed8\ud558\uba70, AI \uae30\ud68c\ub97c \ud0d0\uc0c9\ud558\ub294 \uc6cc\ud06c\uc20d\ubd80\ud130 \uc804\ub7b5\uc801 \ub85c\ub4dc\ub9f5 \uac1c\ubc1c\uae4c\uc9c0 \uc870\uc9c1\uc758 AI \ub3c4\uc785\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ub610\ud55c \ub370\uc774\ud130, \uc778\ud504\ub77c, AI \ub300\ube44\ub97c \uc704\ud55c \uc870\uc9c1 \uc900\ube44 \uc0c1\ud0dc\ub97c \ud3c9\uac00\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \ub4dc\ub9bd\ub2c8\ub2e4.\u00a0<\/em>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text 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