{"id":586849,"date":"2025-08-04T17:39:40","date_gmt":"2025-08-05T00:39:40","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/genesys%ec%9d%98-%ec%a7%80%ec%86%8d-%ea%b0%80%eb%8a%a5%ec%84%b1-%ea%b3%b5%ea%b0%90%ec%9d%b4-%ec%9d%b4%eb%81%84%eb%8a%94-%ed%96%89%eb%8f%99"},"modified":"2025-08-04T23:37:15","modified_gmt":"2025-08-05T06:37:15","slug":"sustainability-at-genesys-grounded-in-action-driven-by-empathy","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/sustainability-at-genesys-grounded-in-action-driven-by-empathy","title":{"rendered":"Genesys\uc758 \uc9c0\uc18d \uac00\ub2a5\uc131: \uacf5\uac10\uc744 \ud1b5\ud574 \uc2e4\ucc9c\ud558\ub294 \ucc45\uc784\uac10 \uc788\ub294 \ud589\ub3d9"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]\uc624\ub298\ub0a0\uc758 \uc138\uc0c1\uc740 \uc9c0\uc815\ud559\uc801 \uac08\ub4f1, \uae30\ud6c4 \ubcc0\ud654, \uacbd\uc81c\uc801 \ubcc0\ud654 \ub4f1 \ubd88\ud655\uc2e4\uc131\uc73c\ub85c \uac00\ub4dd\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud658\uacbd\uc5d0\uc11c \uae30\uc5c5\uc758 \ub300\uc751\uc740 \uadf8 \uae30\uc5c5\uc758 \uac00\uce58\uc640 \ube44\uc804\uc744 \uace0\uc2a4\ub780\ud788 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. Genesys\uc5d0\uac8c \uc9c0\uc18d \uac00\ub2a5\uc131\uc740 \ub2e8\uc21c\ud55c \ubaa9\ud45c\uac00 \uc544\ub2cc ‘\ucc45\uc784’\uc785\ub2c8\ub2e4. \uc9c0\uc18d \uac00\ub2a5\uc131\uc744 \ud5a5\ud55c Genesys\uc758 \ub178\ub825\uc740 \uc6b0\ub9ac\uc758 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ubaa8\ub4e0 \uc9c0\uc5ed\uc5d0\uc11c \ud589\ub3d9\uc73c\ub85c \ud45c\ucd9c\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

Genesys\uc5d0\uac8c \uc9c0\uc18d \uac00\ub2a5\uc131\uc740 \uacf5\uac10\uc758 \uc2e4\ucc9c\uc785\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub97c \uc704\ud574 Genesys\ub294 \ud658\uacbd\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc744 \uc904\uc774\uba74\uc11c \uc778\uac04\uc758 \uc7a0\uc7ac\ub825\uc744 \ud55c\uaecf \ub04c\uc5b4\uc62c\ub9b4 \uc218 \uc788\ub294 \uc194\ub8e8\uc158\uc744 \uc124\uacc4\ud569\ub2c8\ub2e4. \ub610\ud55c, \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uc9c0\uc5ed \uc0ac\ud68c\uc640 \uc5f0\uacb0\ud558\uae30 \uc704\ud574 \ub178\ub825\ud569\ub2c8\ub2e4. \uace0\uac1d\uc758 \ud0c4\uc18c \ubc1c\uc790\uad6d \uac10\uc18c \uc9c0\uc6d0, \ud3ec\uc6a9\uc131 \ubd84\uc57c \ucd5c\uace0 \uc810\uc218 \ud68d\ub4dd, \uc790\uc120 \ud560\uc778 \ud504\ub85c\uadf8\ub7a8\uc744 \ud1b5\ud55c \uc811\uadfc\uc131 \ud655\ub300, \uc9c1\uc6d0 \uc8fc\ub3c4\uc758 \uc790\uc6d0\ubd09\uc0ac \uc774\ub2c8\uc154\ud2f0\ube0c \ucd94\uc9c4 \ub4f1\uc744 \uc608\ub85c \ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub7ec\ud55c \uac00\uce58\ub294 \uacb0\ucf54, \ucd94\uc0c1\uc801\uc778 \uc774\uc0c1\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uc0ac\ub78c\uacfc \uc9c0\uad6c\ub97c \uc704\ud55c Genesys \ube44\uc988\ub2c8\uc2a4\uc758 \uc6d0\ub3d9\ub825\uc774\uc790 \uad6c\uccb4\uc801\uc778 \uc2e4\ud589 \uc804\ub7b5\uc785\ub2c8\ub2e4. Genesys\ub294 “\uacf5\uac10\uc744 \ud1b5\ud574 \uc774\ud574\ud558\uae30(Embrace Empathy)”, “\ud568\uaed8 \ub098\uc544\uac00\uae30(Fly in Formation)”, “\ub354 \ud06c\uac8c \ub3c4\uc57d\ud558\uae30(Go Big)”\ub77c\ub294 3\uac00\uc9c0 \ud575\uc2ec \uac00\uce58\ub97c \ud1b5\ud574 \uc5ec\ub7ec \ubd80\uc11c\uc758 \ud300\uc744 \ud1b5\ud569\ud558\uace0, \uc0ac\ud68c\uc801 \uc601\ud5a5\uc744 \uac15\ud654\ud558\uba70, \ub69c\ub837\ud55c \ubaa9\ud45c\ub97c \uac00\uc9c0\uace0 \ud601\uc2e0\uc744 \uc8fc\ub3c4\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc774 \uae00\uc5d0\uc11c\ub294 Genesys\uac00 \uc9c0\uc18d\uc801\uc73c\ub85c \uc758\ubbf8 \uc788\ub294 \ud589\ub3d9\uc5d0 \ub098\uc11c\ub294 \ub2e4\uc591\ud55c \ubc29\ubc95\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4. \uc9c0\uc18d \uac00\ub2a5\ud55c \ubbf8\ub798<\/a> \uad6c\ucd95\uc740 \ub354\uc774\uc0c1 \uc120\ud0dd\uc774 \uc544\ub2cc \ud544\uc218\uc785\ub2c8\ub2e4. Genesys\ub294 \ub9e4\uc77c\uc758 \uc77c\uc0c1\uc5d0\uc11c \uc774\ub97c \uc2e4\ucc9c\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\uacf5\uac10\uc744 \ud1b5\ud574 \uc774\ud574\ud558\uae30: \uc0ac\ub78c\uacfc \uc9c0\uad6c \ubaa8\ub450\ub97c \uc704\ud55c \uacf5\uac10<\/span><\/h2>\n

‘\uacf5\uac10’\uc740 \ub2e8\uc21c\ud55c \uc9c0\uce68\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uc194\ub8e8\uc158\uacfc \ube44\uc988\ub2c8\uc2a4\ub97c \uc124\uacc4\ud558\uace0, \uc8fc\ub3c4\ud558\uace0, \ud658\uc6d0\ud558\ub294 \ubc29\uc2dd\uc758 \ud575\uc2ec\uc785\ub2c8\ub2e4. \uc9c0\uc18d \uac00\ub2a5\uc131\uc5d0 \ub300\ud55c \uc774\ub7ec\ud55c \uc811\uadfc \ubc29\uc2dd\uc740 \ud601\uc2e0\uc774 \uc0ac\ub78c\uacfc \uc9c0\uad6c\uc758 \ubc88\uc601\uc5d0 \ub3c4\uc6c0\uc774 \ub418\uc5b4\uc57c \ud55c\ub2e4\ub294 Genesys\uc758 \uc2e0\ub150\uc744 \ubc14\ud0d5\uc73c\ub85c \ud569\ub2c8\ub2e4. \uc774\uac83\uc774 \ubc14\ub85c, \uc6b0\ub9ac\uac00 \uc778\ub958\uc758 \uc548\ub155\uacfc \ud658\uacbd\uc5d0 \ub300\ud55c \ucc45\uc784\uc744 \ubaa8\ub450 \uace0\ub824\ud558\ub294 \ud589\ub3d9\uc744 \ucde8\ud558\ub294 \uc774\uc720\uc785\ub2c8\ub2e4.<\/span><\/p>\n

Genesys\ub294 2030\ub144\uae4c\uc9c0 \uc790\uc120 \ub2e8\uccb4\uc640 \ub3c4\uc6c0\uc774 \ud544\uc694\ud55c \uc0ac\ub78c \uac04\uc758 \ub300\ud654\ub97c 8,000\ub9cc \uac74 \uc9c0\uc6d0\ud55c\ub2e4\ub294 \ubaa9\ud45c\ub97c \uc138\uc6e0\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 2024 \ubc0f 2025 \ud68c\uacc4\uc5f0\ub3c4 \ub3d9\uc548\uc5d0 1,600\ub9cc \uac74\uc744 \ub2ec\uc131\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub294 \ub2e8\uc21c\ud55c \uc22b\uc790 \uc774\uc0c1\uc758 \uc758\ubbf8\ub97c \uc9c0\ub2d9\ub2c8\ub2e4. Genesys\uc758 \uae30\uc220\ub85c \uc2e4\ud604\ub41c \uc9c0\uc6d0, \uc548\uc815, \uc5f0\uacb0\uc744 \uc2e4\uc81c\ub85c \ubcf4\uc5ec\uc8fc\ub294 \ub300\ud45c\uc801\uc778 \uc0ac\ub840\uc785\ub2c8\ub2e4. The Trevor Project<\/a> \ubc0f Refuge<\/a>\uc640<\/span> \uac19\uc740 \ub2e8\uccb4\ub294<\/span> Genesys Cloud<\/a><\/span>\u2122<\/span> \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\uc5ec \ubcf4\ub2e4 \ube60\ub974\uace0 \ud6a8\uacfc\uc801\uc73c\ub85c \uc0dd\uba85 \uad6c\uc870 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/p>\n

Genesys \uc9c1\uc6d0\ub4e4 \ub610\ud55c \uacf5\uac10\uc744 \uc2e4\ucc9c\ud569\ub2c8\ub2e4. 2025 \ud68c\uacc4\uc5f0\ub3c4\uc5d0 \uc9c1\uc6d0\ub4e4\uc740 1\ub9cc 1,000\uc2dc\uac04 \uc774\uc0c1\uc758 \uc790\uc6d0\ubd09\uc0ac \uc2dc\uac04\uc744 \uae30\ub85d\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc804\ub144 \ub300\ube44 134% \uc99d\uac00\ud55c \uc218\uce58\uc785\ub2c8\ub2e4. \ud1a0\ub860\ud1a0\uc5d0 \ub098\ubb34\ub97c \uc2ec\uace0, \ub178\uc2a4\uce90\ub864\ub77c\uc774\ub098\uc8fc \ub864\ub9ac\uc758 \uacf5\uc6d0 \uc0b0\ucc45\ub85c\ub97c \uad00\ub9ac\ud558\uace0, \uc778\ub3c4 \ubcb5\uac08\ub8e8\ub8e8\uc5d0\uc11c \uc7ac\uc2dd\ub9bc \ud65c\ub3d9\uc744 \uc704\ud55c \uc528\uc557 \uacf5\uc744 \ub9cc\ub4dc\ub294 \ub4f1 \uc804 \uc138\uacc4 \uc5ec\ub7ec \ud300\uc774 \uc9c0\uc5ed \uc0ac\ud68c\ub97c \uc704\ud574 \ud314\uc744 \uac77\uace0 \ub098\uc11c\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\ud3ec\uc6a9\uc131\uc740 Genesys\uac00 \uac15\uc870\ud558\ub294 \uacf5\uac10\uc758 \ub610 \ub2e4\ub978 \ud575\uc2ec\uc785\ub2c8\ub2e4. Genesys\ub294 2025 \ud68c\uacc4\uc5f0\ub3c4\uc5d0 \uc9c1\uc6d0\ub4e4\uc774 \uc790\uc2e0\uc758 \uac00\uce58\ub97c \uc778\uc815\ubc1b\ub294\ub2e4\uace0 \ub290\ub07c\ub294 \uae30\uc220 \uae30\uc5c5 \uc911 \uc0c1\uc704 10%\ub97c \ucc28\uc9c0\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc18c\uc18d\uac10\uacfc \ud3ec\uc6a9\uc131\uc744 \uc911\uc2dc\ud558\ub294 \ubb38\ud654\ub97c \ubc18\uc601\ud558\ub294 \uacb0\uacfc\uc785\ub2c8\ub2e4. \uae00\ub85c\ubc8c \ud3ec\uc6a9\uc131 \uadf8\ub8f9\ubd80\ud130 Genesys Veterans\uc640 \uac19\uc740 \uc0c8\ub85c\uc6b4 \uc774\ub2c8\uc154\ud2f0\ube0c \ucd94\uac00\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0, \ubaa8\ub450\uac00 \uae30\uc5ec\ud558\uace0 \uc131\uc7a5\ud558\ub294 \uc9c1\uc7a5 \ubb38\ud654\ub97c \ub9cc\ub4e4\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

“\uacf5\uac10\uc758 \uc2e4\ud589”\uc740 \uc9c0\uc18d \uac00\ub2a5\uc131\uc744 \ub2e8\uc21c\ud55c \uc9c0\ud45c \uc774\uc0c1\uc73c\ub85c \uc778\uc2dd\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \ud68c\uc0ac \uc548\ud30e\uc5d0\uc11c \uc0ac\ub78c\uc744 \ucd5c\uc6b0\uc120\uc73c\ub85c \ub450\uace0,<\/span>\u00a0\ub354 \ub098\uc740 \ubbf8\ub798\ub97c \ub9cc\ub4e4\uae30 \uc704\ud574 \uc6b0\ub9ac\uc758 \uc5ed\ud560\uc744 \ub2e4\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub294 \ub2e8\uc21c\ud55c \uc5f4\ub9dd\uc774 \uc544\ub2cc, Genesys\uac00 \ub9e4\uc77c \uc2e4\ucc9c\ud558\ub294 \uc77c\uc785\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

“\uacf5\uac10\uc758 \uc2e4\ud589\uc740 \uc9c0\uc18d \uac00\ub2a5\uc131\uc744 \ub2e8\uc21c\ud55c \uc9c0\ud45c \uc774\uc0c1\uc73c\ub85c \uc778\uc2dd\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \ud68c\uc0ac \uc548\ud30e\uc5d0\uc11c \uc0ac\ub78c\uc744 \ucd5c\uc6b0\uc120\uc73c\ub85c \ub450\uace0,<\/span>\u00a0\ub354 \ub098\uc740 \ubbf8\ub798\ub97c \ub9cc\ub4e4\uae30 \uc704\ud574 \uc6b0\ub9ac\uc758 \uc5ed\ud560\uc744 \ub2e4\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.”<\/span><\/em><\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\ud568\uaed8 \ub098\uc544\uac00\uae30: \uac19\uc740 \ubaa9\ud45c\ub97c \uac16\uace0 \ud568\uaed8 \uc804\uc9c4<\/span><\/h2>\n

Genesys\ub294 \ud300\uc774 \uac00\uce58\ub97c \uacf5\uc720\ud558\uace0 \uac19\uc740 \ubaa9\uc801\uc744 \uac00\uc9c0\uace0 \uc131\uc7a5\ud560 \uc218 \uc788\ub3c4\ub85d \ucda9\ubd84\ud55c \uc9c0\uc6d0\uc744 \ubc1b\uc744 \ub54c \ucd5c\ub300\uc758 \uc7a0\uc7ac\ub825\uc744 \ubc1c\ud718\ud55c\ub2e4\uace0 \ubbff\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uc774\uac83\uc744 “\ud568\uaed8 \ub098\uc544\uac00\uae30”\ub77c\uace0 \ubd80\ub985\ub2c8\ub2e4. \uc774\uac83\uc740 \ub2e8\uc21c\ud55c \uce90\uce58\ud504\ub808\uc774\uc988\uac00 \uc544\ub2d9\ub2c8\ub2e4. \uc790\uc2e0\uc758 \uac00\uce58\ub97c \uc778\uc815\ubc1b\uace0, \uc11c\ub85c \uc5f0\uacb0\ub418\uc5b4 \uc788\ub2e4\uace0 \ub290\ub07c\uba70, \ubcc0\ud654\ub97c \ub9cc\ub4e4 \ub3d9\uae30\ub97c \uc5bb\ub294 \uc9c1\uc7a5\uc744 \ub9cc\ub4dc\ub294 \ubc29\ubc95\uc785\ub2c8\ub2e4.<\/p>\n

\ud68c\uc0ac\uc758 \ubb38\ud654\ub294 \uc9c1\uc6d0\ub4e4\ub9cc\uc774 \uc815\uc758\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. 2025 \ud68c\uacc4\uc5f0\ub3c4\uc5d0 Genesys\ub294 14\uac1c \uad6d\uac00\uc5d0\uc11c Great Place to Work\u00ae \uc778\uc99d\uc744 \ubc1b\uc558\uace0, \uc804 \uc138\uacc4 \uc5ec\ub7ec ‘\ucd5c\uace0\uc758 \uc9c1\uc7a5’ \ubaa9\ub85d\uc5d0 \uc62c\ub790\uc2b5\ub2c8\ub2e4. Genesys\uc758 \uc9c1\uc6d0 \ucc38\uc5ec\ub3c4 \uc810\uc218\ub294 8.4\uc810\uc73c\ub85c, 300\uac1c \uc774\uc0c1\uc758 \ub3d9\uc885 \uae30\uc220 \uae30\uc5c5 \uc911 \uc0c1\uc704 25%\uc5d0 \ud574\ub2f9\ud569\ub2c8\ub2e4. \uc774\ub294 Genesys\uac00 \uc5b4\ub5bb\uac8c \ub9ac\ub354\uc2ed\uc744 \ubc1c\ud718\ud558\uace0 \uacbd\uccad\ud558\uba70 \ubc1c\uc804\ud558\ub294\uc9c0\ub97c \uc785\uc99d\ud569\ub2c8\ub2e4.<\/p>\n

Genesys\ub294 \uacbd\ub825 \uac1c\ubc1c\uc5d0\ub3c4 \uc9c4\uc2ec\uc744 \ub2e4\ud569\ub2c8\ub2e4. \uc791\ub144\uc5d0\ub294 \ub300\uba74 “\ud611\uc5c5 \uc138\uc158”\uc5d0 \ub300\ud55c \uc811\uadfc\uc131\uc744 \ud655\uc7a5\ud588\uc73c\uba70, \ub3d9\ub8cc \uba58\ud1a0\uc2ed \ud504\ub85c\uadf8\ub7a8\uc778 Workday Learning\uacfc GROW10\uc744 \ud3ec\ud568\ud55c \uc0c8\ub85c\uc6b4 \uac00\uc0c1 \ub9ac\uc18c\uc2a4\ub97c \ucd9c\uc2dc\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc9c1\uc6d0\ub4e4\uc740 \uac1c\uc778\uc758 \uc131\uc7a5\uacfc \ud559\uc2b5 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\ub294 \ub370 \uc804\ub150\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

Genesys\ub294 \uc720\uc5f0\ud55c \uacbd\ub825 \uacbd\ub85c\ub97c \uad6c\ucd95\ud558\uace0, \ud1f4\uc5ed \uad70\uc778\uacfc \uc18c\uc678\ub41c \ucee4\ubba4\ub2c8\ud2f0\ub97c \uc9c0\uc6d0\ud558\uba70, \uc9c1\uc6d0\uc774 \ub9e4\uc77c \ucd5c\uace0\uc758 \uc131\uacfc\ub97c \uac70\ub458 \uc218 \uc788\ub3c4\ub85d \uad8c\ud55c\uc744 \uc90d\ub2c8\ub2e4. \uc6b0\ub9ac \ubaa8\ub450\uc758 \uc131\uacf5\uc740 \uacf5\uc720\ub41c \ubaa8\uba58\ud140\uc5d0 \ubc14\ud0d5\uc744 \ub450\uace0 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\uc6d0\ub300\ud55c \ubaa9\ud45c \uc124\uc815: \ud601\uc2e0\uc740 \uacfc\uac10\ud558\uac8c, \uac1c\ubc1c\uc740 \ucc45\uc784\uac10 \uc788\uac8c<\/span><\/h2>\n

“\uc6d0\ub300\ud55c \ubaa9\ud45c \uc124\uc815”\uc740 \uc57c\uc2ec \ucc2c \ubaa9\ud45c\ub97c \uc124\uc815\ud558\uac70\ub098 \ucca8\ub2e8 \uae30\uc220\uc744 \uac1c\ubc1c\ud558\ub294 \uac83 \uc774\uc0c1\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d, \ud30c\ud2b8\ub108, \ucee4\ubba4\ub2c8\ud2f0\uc5d0 \ub3c4\uc6c0\uc774 \ub418\ub294 \ubc29\uc2dd\uc73c\ub85c \ud601\uc2e0\uc744 \ud655\uc7a5\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \ud0c4\uc18c \ubc30\ucd9c\uc744 \uc904\uc774\uba74\uc11c \ud68c\ubcf5\ud0c4\ub825\uc131, \ubcf4\uc548 \ubc0f \uac1c\uc778 \uc815\ubcf4 \ubcf4\ud638 \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\ub294 \uae30\uc220\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n

\uc774\uac83\uc774 \ubc14\ub85c, Genesys\uac00 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \ub9cc\uc871\uc2dc\ud0a4\uae30 \uc704\ud574 \uacfc\uac10\ud558\uac8c \ub098\uc544\uac00\ub294 \ubc29\uc2dd\uc785\ub2c8\ub2e4. Genesys\uc758 \ub2f4\ub300\ud55c \uc544\uc774\ub514\uc5b4\uc5d0\ub294 \uc9c0\uad6c\uc5d0 \ub300\ud55c \ucc45\uc784\uac10\uc774 \ud568\uaed8\ud569\ub2c8\ub2e4. \uc194\ub8e8\uc158\uc744 \uac00\ub2a5\ud55c \ud55c \uc9c0\uc18d \uac00\ub2a5\ud558\uace0 \uc601\ud5a5\ub825 \uc788\uac8c \uc124\uacc4\ud558\ub294 \uc774\uc720\uc785\ub2c8\ub2e4.<\/p>\n

\uc9c0\ub09c\ud574\uc5d0\ub294 \uc81c\ud488 \uc11c\ube44\uc2a4 \ubc0f \ud658\uacbd\uc5d0 \ub300\ud55c \ub178\ub825\uc5d0 \ud070 \uc9c4\uc804\uc744 \uc774\ub8e8\uc5c8\uc2b5\ub2c8\ub2e4. Genesys Cloud Virtual Agent, Agent Copilot, Supervisor Copilot, Virtual Supervisor \ub4f1 \uc0c8\ub85c\uc6b4 \uc778\uacf5 \uc9c0\ub2a5(AI) \uae30\ub2a5\uc774 \ud0d1\uc7ac\ub41c \uc81c\ud488\uad70\uc744 \ucd9c\uc2dc\ud588\uc2b5\ub2c8\ub2e4. \uac01 \uc81c\ud488\uc740 \uae30\uc5c5\uc774 \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0, \ub354 \ub6f0\uc5b4\ub09c \uc778\ud154\ub9ac\uc804\uc2a4, \uc18d\ub3c4, \ud655\uc7a5\uc131\uc744 \ud1b5\ud574 \uacbd\ud5d8\uc744 \uc870\uc728\ud560 \uc218 \uc788\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

2025\ub144 6\uc6d4\uc5d0\ub294 Genesys Cloud\u2122 AI Guides \ubc0f \ub9de\ucda4\ud615 \ub300\ud654 \uc694\uc57d \uae30\ub2a5\uc774 \ud3ec\ud568\ub41c Genesys Cloud AI Studio\u2122<\/a>\ub97c \ucd9c\uc2dc\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc791\uc5c5 \uae30\ubc18 \uc2e4\ud589\uc5d0\uc11c \ubc18\uc790\uc728 \ubb38\uc81c \ud574\uacb0\ub85c \uc2dc\uc2a4\ud15c\uc744 \ubc1c\uc804\uc2dc\ud0a4\ub294 \uc5d0\uc774\uc804\ud2f1 AI\uc758 \ud575\uc2ec \ub2e8\uacc4\uc785\ub2c8\ub2e4.<\/p>\n

\uadf8\ub7ec\ub098 \ud601\uc2e0\uc5d0 \ub300\ud55c \uc811\uadfc\uc774 \uc18c\uc218\uc5d0\uac8c\ub9cc \uc81c\ud55c\ub418\uc5b4\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. Genesys\ub294 \uc790\uc120 \ud560\uc778 \ud504\ub85c\uadf8\ub7a8<\/a>\uc744 \ud1b5\ud574 \uc218\uc2ed \uac1c\uc758 \ube44\uc601\ub9ac \ub2e8\uccb4\uac00 \uc774\uc640 \uac19\uc740 \uac15\ub825\ud55c \ud234\uc744 \ubd80\ub2f4\uc5c6\uc774 \uc774\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ud588\uc2b5\ub2c8\ub2e4. \uacf5\uac10\ud560 \uc218 \uc788\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc758 \uacbd\ud5d8\uc744 \uac00\uc7a5 \ud544\uc694\ud55c \uc0ac\ub78c\ub4e4\uc774 \uc774\uc6a9\ud558\ub3c4\ub85d \ud558\uace0\uc790 \ud558\ub294 Genesys\uc758 \uc758\uc9c0\uc785\ub2c8\ub2e4.<\/p>\n

\ub2f4\ub300\ud558\uac8c \ub098\uc544\uac04\ub2e4\ub294 \uac83\uc740 \ud658\uacbd\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc744 \uc904\uc778\ub2e4\ub294 \uc758\ubbf8\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4. 2025 \ud68c\uacc4\uc5f0\ub3c4\uc5d0 Genesys Cloud \uc6b4\uc601\uc5d0\uc11c \uc628\uc2e4\uac00\uc2a4 \ubc30\ucd9c\ub7c9\uc744 \uc720\uae30\uc801\uc73c\ub85c 13% \uc904\uc774\uace0 \ud0c4\uc18c \uc911\ub9bd\uc744 \uc720\uc9c0\ud588\uc2b5\ub2c8\ub2e4. \uc9c0\uc18d \uac00\ub2a5\ud55c \uc124\uacc4\uc5d0 \ub300\ud55c \uc774\ub7ec\ud55c \ub178\ub825\uc740 \ubd80\ub2e4\ud398\uc2a4\ud2b8 R&D \uc13c\ud130\uc758 LEED \ud50c\ub798\ud2f0\ub118 \uc778\uc99d \ubc0f \ub9c8\ub2d0\ub77c \uc0ac\ubb34\uc18c\uc758 \uace8\ub4dc \uc778\uc99d \ucde8\ub4dd\uc73c\ub85c \uc774\uc5b4\uc84c\uc2b5\ub2c8\ub2e4.<\/p>\n

\uae30\uc5c5\uc774 Genesys\ub97c \uc120\ud0dd\ud55c\ub2e4\ub294 \uac83\uc740 Genesys \uc131\uacfc\uc5d0 \ub300\ud55c \ud22c\uc790\ub97c \ub118\uc5b4, \uac00\uce58\ub97c \uacf5\uc720\ud558\ub294 \ud30c\ud2b8\ub108\ub97c \uc120\ud0dd\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. Genesys\ub294 \uae30\uc5c5\uc774 \ud0c4\uc18c \ubc30\ucd9c\ub7c9\uc744 \uc904\uc774\uac70\ub098 \uc0ac\ub78c\uc5d0\uac8c \ud798\uc744 \uc2e4\uc5b4\uc8fc\ub294 \uc81c\ud488\uc744 \uac1c\ubc1c\ud568\uc73c\ub85c\uc368 \ubaa9\uc801, \uc601\ud5a5\ub825, \ubb34\uacb0\uc131 \ub4f1 \ubaa8\ub4e0 \uba74\uc5d0\uc11c \ud070 \uc131\uc7a5\uc744 \uc774\ub8e8\uace0 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\ubbf8\ub798 \uc804\ub9dd: \ubaa8\ub450\uc758 \ubc1c\uc804\uc744 \ub3d5\ub294 \uc88b\uc740 \ube44\uc988\ub2c8\uc2a4<\/span><\/h2>\n

Genesys\ub294 \uc9c0\uc18d \uac00\ub2a5\uc131\uc744 \ubd80\ucc28\uc801\uc778 \ub178\ub825\uc73c\ub85c \ubcf4\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc7a5\uae30\uc801\uc778 \ubc1c\uc804\uc744 \uc704\ud574 \ub9e4\uc77c \uc0dd\uac01\ud558\uace0 \uc124\uacc4\ud558\uace0 \ud589\ub3d9\ud558\ub294 \ubc29\uc2dd\uc758 \ud575\uc2ec \uc694\uc18c\uc785\ub2c8\ub2e4.<\/span><\/p>\n

\uc0ac\ub78c\uacfc \uc9c0\uad6c\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \uc9c0\uc6d0\ud558\uae30 \uc704\ud55c \ub178\ub825\uacfc \ud589\ub3d9\uc744 \ubcf4\uc5ec\uc8fc\ub294 \uac83\ub3c4 \uc911\uc694\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub178\ub825\uc740 Genesys\uc758 \uc81c\ud488\uacfc \ubb38\ud654\uc5d0 \ubc18\uc601\ub418\uc5b4 \uc788\uc73c\uba70, \uc804 \uc138\uacc4 \ud300\uc758 \uc8fc\ubaa9\ud560 \uc131\uacfc\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/span><\/p>\n

Genesys\ub294 \uace0\uac1d, \uc9c1\uc6d0, \uae00\ub85c\ubc8c \ucee4\ubba4\ub2c8\ud2f0\uc5d0 \uc758\ubbf8 \uc788\ub294 \uc601\ud5a5\ub825\uc744 \uc804\ud558\uae30 \uc704\ud574 \uc55e\uc73c\ub85c\ub3c4 \uacc4\uc18d \ub178\ub825\ud560 \uac83\uc785\ub2c8\ub2e4. \uc774\ub294 \uac70\ucc3d\ud55c \uc57d\uc18d\uc774 \uc544\ub2cc, \uc758\ubbf8 \uc788\uace0 \uce21\uc815 \uac00\ub2a5\ud55c \ud589\ub3d9\uc785\ub2c8\ub2e4.<\/span><\/p>\n

Genesys\ub294 \uc774\ub7ec\ud55c \ud65c\ub3d9\uc774 \ud558\ub098\uc758 \uc5ec\uc815\uc774\ub77c\ub294 \uac83\uc744 \uc54c\uace0 \uc788\uc73c\uba70, \uc774\ub97c \uc704\ud55c \uc900\ube44\uac00 \ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uc18d \uac00\ub2a5\uc131\uc774 \uacf5\uac10\uc5d0 \uae30\ubc18\ud558\uace0, \ubaa9\uc801\uc5d0 \ub9de\uac8c \uc870\uc815\ub418\uba70, \uacb0\uacfc\ub85c \ub4b7\ubc1b\uce68\ub41c\ub2e4\uba74, \uc774\ub294 \uadf8\uc800 \uc120\ud55c \ube44\uc988\ub2c8\uc2a4\uac00 \uc544\ub2c8\ub77c \ubaa8\ub4e0 \uc0ac\ub78c\uc758 \ubc1c\uc804\uc744 \ub3d5\ub294 \uc88b\uc740 \ube44\uc988\ub2c8\uc2a4\uac00 \ub429\ub2c8\ub2e4.<\/span><\/p>\n

Genesys\uc758 \uc9c0\uc18d \uac00\ub2a5\uc131<\/a>\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uace0, 2025 \ud68c\uacc4\uc5f0\ub3c4 \uc9c0\uc18d \uac00\ub2a5\uc131 \ubcf4\uace0\uc11c<\/a>\ub97c \uc0b4\ud3b4\ubcf4\uc138\uc694.\u00a0<\/span><\/em>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]\uc624\ub298\ub0a0\uc758 \uc138\uc0c1\uc740 \uc9c0\uc815\ud559\uc801 \uac08\ub4f1, \uae30\ud6c4 \ubcc0\ud654, \uacbd\uc81c\uc801 \ubcc0\ud654 \ub4f1 \ubd88\ud655\uc2e4\uc131\uc73c\ub85c \uac00\ub4dd\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud658\uacbd\uc5d0\uc11c \uae30\uc5c5\uc758 \ub300\uc751\uc740 \uadf8 \uae30\uc5c5\uc758 \uac00\uce58\uc640 \ube44\uc804\uc744 \uace0\uc2a4\ub780\ud788 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. Genesys\uc5d0\uac8c \uc9c0\uc18d \uac00\ub2a5\uc131\uc740 \ub2e8\uc21c\ud55c \ubaa9\ud45c\uac00 \uc544\ub2cc ‘\ucc45\uc784’\uc785\ub2c8\ub2e4. \uc9c0\uc18d \uac00\ub2a5\uc131\uc744 \ud5a5\ud55c Genesys\uc758 \ub178\ub825\uc740 \uc6b0\ub9ac\uc758 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ubaa8\ub4e0 \uc9c0\uc5ed\uc5d0\uc11c \ud589\ub3d9\uc73c\ub85c \ud45c\ucd9c\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys\uc5d0\uac8c \uc9c0\uc18d \uac00\ub2a5\uc131\uc740 \uacf5\uac10\uc758 \uc2e4\ucc9c\uc785\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574 Genesys\ub294 \ud658\uacbd\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc744 […]<\/p>\n","protected":false},"author":816,"featured_media":583872,"template":"","tax_priority":[54],"tax_blogtype":[17747],"tax_blogcategory":[18486,15953,13126],"tax_contenttheme":[14874],"tax_bundle":[],"tax_contenttheme2":[16134],"tax_capability_sitewide":[18166],"tax_products_programs":[17547],"tax_buying_job":[16741],"tax_buyer_persona":[16914,16895],"tax_sector":[],"tax_segment":[17133,17085,17120],"class_list":["post-586849","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-ko-kr","tax_blogcategory-ai---","tax_blogcategory-announcements-ko-kr","tax_blogcategory-cloud-ko-kr","tax_contenttheme-level-up-your-technology-ko-kr","tax_contenttheme2-improve-customer-experience-ko-kr","tax_capability_sitewide-cloud-migration-ko-kr","tax_products_programs-genesys-cloud-cx-ko-kr","tax_buying_job-job-5-validation-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-business-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/586849","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/816"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/586849\/revisions"}],"predecessor-version":[{"id":586917,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/586849\/revisions\/586917"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/583872"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=586849"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=586849"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=586849"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=586849"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=586849"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=586849"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=586849"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=586849"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=586849"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=586849"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=586849"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=586849"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=586849"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}