{"id":583996,"date":"2025-07-20T22:54:20","date_gmt":"2025-07-21T05:54:20","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/genesys-cloud-ai-studio%ec%99%80-ai-guides%eb%a1%9c-%eb%a7%8c%eb%93%9c%eb%8a%94-%ec%83%88%eb%a1%9c%ec%9a%b4-%ec%b0%a8%ec%9b%90%ec%9d%98-%ea%b2%bd%ed%97%98"},"modified":"2025-08-06T17:59:40","modified_gmt":"2025-08-07T00:59:40","slug":"deliver-the-next-level-of-experience-with-genesys-cloud-ai-studio-and-ai-guides","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/deliver-the-next-level-of-experience-with-genesys-cloud-ai-studio-and-ai-guides","title":{"rendered":"Genesys Cloud AI Studio\uc640 AI Guides\ub85c \ub9cc\ub4dc\ub294 \uc0c8\ub85c\uc6b4 \ucc28\uc6d0\uc758 \uacbd\ud5d8"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\uc5d0\uc774\uc804\ud2f1 AI\uc758 \uc2dc\ub300\uac00 \uc2dc\uc791\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc758 \uc784\uc6d0\uc9c4\ub4e4\uc740 \uc5d0\uc774\uc804\ud2f1 AI\uc758 \uc7a0\uc7ac\ub825\uc5d0 \ub300\ud574 \ub9ce\uc740 \ub17c\uc758\ub97c \ub098\ub204\uace0 \uc788\uc73c\uba70, \uc194\ub8e8\uc158 \uacf5\uae09\uc5c5\uccb4\ub4e4\uc740 \uc55e\ub2e4\ud22c\uc5b4 \uc5d0\uc774\uc804\ud2f1 AI\uc5d0 \ub300\ud55c \uc815\uc758\ub97c \uc81c\uc2dc\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0, \uc0b0\uc5c5 \uc804\ubc18\uc758 \ub2e4\uc591\ud55c \ubd80\uc11c\uc5d0\uc11c\ub294 \uc5d0\uc774\uc804\ud2f1 AI\uac00 \uba3c \ubbf8\ub798\uac00 \uc544\ub2cc \ubc14\ub85c \uc9c0\uae08 \uc2e4\uc81c \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc5b4\ub5a4 \uc758\ubbf8\ub97c \uac00\uc9c0\ub294\uc9c0 \ud30c\uc545\ud558\ub824 \uc560\uc4f0\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc5d0\uc774\uc804\ud2f1 AI\uc758 \ubaa8\uba58\ud140\uc740 \uc810\uc810 \ucee4\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc9c1 \ucd08\uae30 \ub2e8\uacc4\uc774\uae34 \ud558\uc9c0\ub9cc, \uadf8\uc5d0 \ub300\ud55c \uae30\ub300\uac10\uc740 \ubb34\uc2dc\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc5c5\ubb34 \uc218\ud589 \ubc29\uc2dd\uc744 \uc7ac\uc815\uc758\ud560 \uc218 \uc788\ub294 \uac00\ub2a5\uc131\ub3c4 \ub0a0\ub85c \ub69c\ub837\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud558\uc9c0\ub9cc \uc774\ucc98\ub7fc \ud654\uc81c\uac00 \ub418\ub294 \uc0c1\ud669\uc5d0\uc11c \ub2f9\uc5f0\ud788 \uc774\ub7f0 \uc9c8\ubb38\uc774 \uc0dd\uae41\ub2c8\ub2e4. \u2018\uc5d0\uc774\uc804\ud2f1\u2019\uc774\ub780 \uc815\ud655\ud788 \ubb34\uc5c7\uc744 \uc758\ubbf8\ud558\uba70, \uc65c \uace0\uac1d \uacbd\ud5d8(CX) \ub9ac\ub354\ub4e4\uc774 \uad00\uc2ec\uc744 \uac00\uc838\uc57c \ud558\ub294\uac00?<\/p>\n<p>\uac04\ub2e8\ud55c \ub2f5\uc740 \uc774\ub807\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2f1 AI\ub294 \ub2e8\uc21c\ud788 \ubc18\uc751\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c, \uc2a4\uc2a4\ub85c \ud589\ub3d9\ud569\ub2c8\ub2e4. \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0, \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9ac\uba70, \uc9c0\uc18d\uc801\uc778 \uc778\uac04 \uac1c\uc785 \uc5c6\uc774\ub3c4 \ubaa9\ud45c\ub97c \ud5a5\ud574 \ub2e4\uc74c \ub2e8\uacc4\ub97c \uc2e4\ud589\ud569\ub2c8\ub2e4. \uae30\uc5c5\ub4e4\uc774 \uc774\ub7ec\ud55c \ubcc0\ud654\uc5d0 \ub300\uc751\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \uc2e0\ub8b0\ub97c \ubcf4\uc7a5\ud558\uace0 \ub9ac\uc2a4\ud06c\ub97c \uc904\uc774\uba70 \ud1b5\uc81c\uad8c\uc744 \uc720\uc9c0\ud558\uae30 \uc704\ud574 \uac15\ub825\ud55c \uac00\ub4dc\ub808\uc77c\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub294 \ub300\ubd80\ubd84\uc758 \uae30\uc5c5\uc774 \ud604\uc7ac \uc0ac\uc6a9\ud558\ub294 \uc778\uacf5 \uc9c0\ub2a5(AI)\uc640\ub294 \ud06c\uac8c \ub2e4\ub978 \ub9e4\uc6b0 \uc9c4\ud654\ub41c \ud615\ud0dc\uc785\ub2c8\ub2e4. \uae30\uc874 AI\ub294 \uace0\uc815\ub41c \uaddc\uce59\uc774\ub098 \uc815\ud574\uc9c4 \uc2a4\ud06c\ub9bd\ud2b8\ub97c \ub530\ub77c \uc791\ub3d9\ud588\uc9c0\ub9cc, \uc5d0\uc774\uc804\ud2f1 AI\ub294 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc0c1\ud669\uc5d0 \uc801\uc751\ud558\uba70, \ub9e5\ub77d, \ubaa9\ud45c, \uc6d0\ud558\ub294 \uacb0\uacfc\ub97c \ubc14\ud0d5\uc73c\ub85c \ucd5c\uc801\uc758 \ud589\ub3d9\uc744 \uc120\ud0dd\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7f0 \uc608\ub97c \uc0c1\uc0c1\ud574 \ubcf4\uc2ed\uc2dc\uc624. \uc77c\ubc18\uc801\uc778 \ubc94\uc6a9 \ucc57\ubd07\uc5d0\uac8c \ud53c\ud2b8\ub2c8\uc2a4 \ud2b8\ub799\ucee4(\uc6b4\ub3d9\ub7c9 \uce21\uc815\uae30)\ub97c \ucd94\ucc9c\ud574\ub2ec\ub77c\uace0 \uc694\uccad\ud558\uba74 \uacfc\uac70 \uc778\ud130\ub137 \ub370\uc774\ud130\ub97c \ubc14\ud0d5\uc73c\ub85c \ub2f5\ubcc0\ud560 \uac83\uc785\ub2c8\ub2e4. \ubb3c\ub860 \uc774 \uc815\ubcf4\ub3c4 \uc720\uc6a9\ud560 \uc218 \uc788\uc9c0\ub9cc, \ucd5c\uc2e0 \uc815\ubcf4\uac00 \uc544\ub2c8\uac70\ub098 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uaf2d \ub9de\ub294 \ub2f5\uc740 \uc544\ub2d0 \uc218\ub3c4 \uc788\uc8e0. \ubc18\uba74 AI \uc0c1\ub2f4\uc0ac\ub294 \ud55c \ub2e8\uacc4 \ub354 \ub098\uc544\uac00 \ud604\uc7ac \uad6c\uc785\ud560 \uc218 \uc788\ub294 \uc81c\ud488\uc744 \ud655\uc778\ud558\uac70\ub098, \uc0ac\uc6a9\uc790\uac00 \ubc1b\uc744 \uc218 \uc788\ub294 \uba64\ubc84\uc2ed \ud560\uc778\uae4c\uc9c0 \uc801\uc6a9\ud558\uace0, \uc608\uc0b0\uc5d0 \ub9de\ub294 \ucd5c\uc0c1\uc774 \uc635\uc158\uc744 \ucd94\ucc9c\ud558\ub294 \ub4f1 \ub354 \ub9ce\uc740 \uc77c\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \uac83\uc774 \uac00\ub2a5\ud55c \uc774\uc720\ub294 \uc5d0\uc774\uc804\ud2f1 AI\uac00 \ub300\ud615 \uc5b8\uc5b4 \ubaa8\ub378(LLM)\uc744 \uc911\uc559 &#8220;\ub450\ub1cc&#8221;\ub85c \uc0bc\uc544 \ub2e4\uc591\ud55c \ub3c4\uad6c\uc640 \uc0c1\ub2f4\uc0ac\ub97c \uc2dc\uc2a4\ud15c \uc804\ubc18\uc5d0 \uac78\uccd0 \uc870\uc728\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc774\ub294 \ub2e8\uc21c\ud788 \ub611\ub611\ud55c \uc218\uc900\uc744 \ub118\uc5b4 \ubaa9\ud45c \uc9c0\ud5a5\uc801\uc774\uace0 \uc801\uc751 \uac00\ub2a5\ud558\uba70 \uc2e4\ud589\uae4c\uc9c0 \uc5f0\uacb0\ub429\ub2c8\ub2e4.<\/p>\n<p>\ub0b4\ubd80 \uc6b4\uc601\uc744 \ud6a8\uc728\ud654\ud558\ub294 \ub370\uc11c\ubd80\ud130 \uae30\uc5c5\uc774 \uc0ac\ub78c\ub4e4\uacfc \uc18c\ud1b5\ud558\ub294 \ubc29\uc2dd\uc744 \ubcc0\ud654\uc2dc\ud0a4\ub294 \ub370 \uc774\ub974\uae30\uae4c\uc9c0, \uc5d0\uc774\uc804\ud2f1 AI\ub294 \uc9c1\uc6d0 \uacbd\ud5d8\uacfc \uace0\uac1d \uacbd\ud5d8 \ubaa8\ub450\ub97c \uc0c8\ub86d\uac8c \uc7ac\ud3b8\ud560 \uc900\ube44\ub97c \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud558\uc9c0\ub9cc \uac00\ub2a5\uc131\uc774 \ubd84\uba85\ud558\ub2e4\uace0 \ud574\uc11c \uadf8 \uc5ec\uc815\uc774 \ud56d\uc0c1 \uba85\ud655\ud55c \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \ub2e8\uacc4<\/h2>\n<p>Genesys\ub294 \uc870\uc9c1\uc774 \uc774\ub7ec\ud55c \ubcc0\ud654\ub97c \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc73c\ub85c \uad00\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uae30 \uc704\ud574 <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-levels-of-experience-orchestration\" target=\"_blank\" rel=\"noopener\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \ub2e8\uacc4<\/a>\ub77c\ub294 \uac04\ub2e8\ud55c \ud504\ub808\uc784\uc6cc\ud06c\ub97c \uac1c\ubc1c\ud588\uc2b5\ub2c8\ub2e4. \uc774 \ud504\ub808\uc784\uc6cc\ud06c\ub294 \uae30\uc5c5\uc774 AI \uc5ec\uc815\uc744 \ubcf4\ub2e4 \ud3ed\ub113\uac8c \uc774\ud574\ud558\uace0, \uac00\ub2a5\ud55c \uac83\ub4e4\uc744 \ud30c\uc545\ud558\uba70, \uace0\uac1d \uacbd\ud5d8\uc744 \ud604\ub300\ud654\ud558\uace0 \ub354 \ud070 \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\uba70 \ub354\uc6b1 \uc5f0\uacb0\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud55c \ub2e4\uc74c \ub2e8\uacc4\ub97c \ubc1f\uc744 \uc218 \uc788\ub3c4\ub85d \uae38\uc7a1\uc774 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;578688&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"ms-lg-1 mt-1 text-16\">\uadf8\ub9bc 1. \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \ub2e8\uacc4<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]Genesys\ub294 Genesys Cloud\u2122 AI Studio\uc640 Genesys Cloud AI Guides \ucd9c\uc2dc\ub97c \ud1b5\ud574 \ub2f9\uc0ac\uc758 \uccab \ubc88\uc9f8 \uc5d0\uc774\uc804\ud2f1 \uae30\ub2a5\uc744 \ubc1c\ud45c\ud558\uba70 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 4 \ub2e8\uacc4\uc5d0 \uc9c4\uc785\ud588\uc2b5\ub2c8\ub2e4. \uc774\ubc88 \ucd9c\uc2dc\ub294 AI\uac00 \ub2e8\uc21c \uc2e4\ud589\uc5d0\uc11c \uc9c0\ub2a5\uc801 \ubb38\uc81c \ud574\uacb0\ub85c \uc9c4\ud654\ud588\uc74c\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc774 \ub2e8\uacc4\uc5d0\uc11c\ub294 \ubc18(\u534a)\uc790\uc728 \uc2dc\uc2a4\ud15c\uc774 \ud2b9\uc815 \ubaa9\ud45c\ub97c \uc911\uc2ec\uc73c\ub85c \uad6c\uc131\ub418\uba70, \ucd94\ub860, \uacc4\ud68d, \uae30\uc5b5 \ub2a5\ub825\uc744 \ud65c\uc6a9\ud574 \uc5b4\ub5bb\uac8c \ud558\uba74 \ubaa9\ud45c\ub97c \uac00\uc7a5 \ud6a8\uacfc\uc801\uc73c\ub85c \ub2ec\uc131\ud560 \uc218 \uc788\uc744\uc9c0 \uc2a4\uc2a4\ub85c \ud310\ub2e8\ud569\ub2c8\ub2e4. \uadf8\ub7ec\uba74\uc11c\ub3c4 \uc815\ucc45\uacfc \uaddc\uc815 \uc900\uc218 \uc694\uac74\uc744 \ucda9\uc871\ud558\uae30 \uc704\ud55c \uba85\ud655\ud55c \uac00\ub4dc\ub808\uc77c \ub0b4\uc5d0\uc11c \uc791\ub3d9\ud569\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub9ac\uace0 \uc774\uac83\uc740 \uc2dc\uc791\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\ub2a5\uc740 \uc5d0\uc774\uc804\ud2f1 AI\uac00 \uc644\uc804\ud55c \uc790\uc728\uc131\uc744 \uac16\ucd94\uc5b4 \ub3c5\ub9bd\uc801\uc73c\ub85c \uacc4\ud68d, \uacb0\uc815, \ud589\ub3d9\ud558\uc5ec \ub300\uaddc\ubaa8\ub85c \ucd08\uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub2e4\uc12f\ubc88\uc9f8 \ub2e8\uacc4\ub97c \uc704\ud55c \ud1a0\ub300\ub97c \ub9c8\ub828\ud569\ub2c8\ub2e4.<\/p>\n<p>\ubb3c\ub860, \uc774 \ubaa8\ub4e0 \uac83\uc774 \ud070 \ub3c4\uc57d\ucc98\ub7fc \ub4e4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4 \u2014 \uadf8\ub9ac\uace0 \uc2e4\uc81c\ub85c \uadf8\ub807\uc2b5\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 \uc624\ub298\ub0a0 \uae30\uc5c5\uc740 \uc5b4\ub5bb\uac8c \ucc45\uc784\uac10 \uc788\uac8c, \uadf8\ub9ac\uace0 \ube60\ub974\uac8c \uc5d0\uc774\uc804\ud2f1 AI\ub97c \uad6c\ucd95\ud558\uace0, \ud14c\uc2a4\ud2b8\ud558\uace0, \uc6b4\uc601\ud560 \uc218 \uc788\uc744\uae4c\uc694?[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys Cloud AI Studio \ubc0f AI Guides\uc758 \uc5ed\ud560<\/h2>\n<h3 class=\"h5\">Genesys Cloud AI Studio: \uc911\uc559 AI \uc6cc\ud06c\ubca4\uce58<\/h3>\n<p>Genesys Cloud AI Studio\ub294 \uace0\uac1d \uc5ec\uc815\uc5d0 \uc804\ubc18\uc5d0 \uac78\uccd0 AI\ub97c \uc124\uacc4\ud558\uace0, \ud14c\uc2a4\ud2b8\ud558\uace0, \ubc30\ud3ec\ud560 \uc218 \uc788\ub294 \uc911\uc559 \ud5c8\ube0c\uc785\ub2c8\ub2e4. \uae30\uc5c5\uacfc \uae30\uc220 \ud300\uc774 \uc9c0\ub2a5\uc801\uc774\uace0 \uccb4\uacc4\uc801\uc778 \uacbd\ud5d8\uc744 \uad6c\ud604\ud558\ub294 \ub370 \ud544\uc694\ud55c \ubaa8\ub4e0 \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>Genesys Cloud \ud50c\ub7ab\ud3fc \ub0b4\uc5d0\uc11c AI\uc758 \ucee8\ud2b8\ub864 \ud0c0\uc6cc \uc5ed\ud560\uc744 \ud558\ub294 Genesys Cloud AI Studio\ub294 \uc870\uc9c1\uc774 \uc5d0\uc774\uc804\ud2f1 \uc720\uc2a4 \ucf00\uc774\uc2a4\ub97c \ube60\ub974\uace0 \uccb4\uacc4\uc801\uc73c\ub85c \uad6c\ucd95\ud558\uace0, \uc6b4\uc601\ud558\uba70, \ud655\uc7a5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc9c1\uad00\uc801\uc778 \uc778\ud130\ud398\uc774\uc2a4, \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uc218\uc900\uc5d0 \uc801\ud569\ud55c \ub3c4\uad6c, \uadf8\ub9ac\uace0 \ub0b4\uc7a5\ub41c \uac00\ub4dc\ub808\uc77c\ub85c \ud300\uc740 \ub354 \ube60\ub974\uac8c \uc791\uc5c5\uc744 \uc9c4\ud589\ud560 \uc218 \uc788\uc73c\uba70, \uadf8 \uacfc\uc815\uc5d0\uc11c \ub354 \ub611\ub611\ud558\uace0, \ub354 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;578772&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"ms-lg-1 mt-1 text-16\">\uadf8\ub9bc 2. \ud504\ub86c\ud504\ud2b8\uc5d0\uc11c AI Guides \uc0dd\uc131: \uac04\ub2e8\ud788 \ubaa9\ud45c\ub97c \uc124\uba85\ud558\uae30\ub9cc \ud558\uba74 AI\uac00 \uc808\ucc28 \ub2e8\uacc4\ub97c \uc790\ub3d9\uc73c\ub85c \uc0dd\uc131\ud569\ub2c8\ub2e4.<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys Cloud AI Guides: \ub2e8\uc21c\ud55c \uc9c0\uce68\uc5d0\uc11c \uc9c0\ub2a5\uc801\uc778 \uc2e4\ud589\uc73c\ub85c<\/h2>\n<p>AI Guides\ub294 Genesys Cloud AI Studio\uc758 \uccab \ubc88\uc9f8 \uc8fc\uc694 \uae30\ub2a5\uc73c\ub85c, \uc870\uc9c1\uc774 \uc5d0\uc774\uc804\ud2f1 AI\ub85c \uad6c\ub3d9\ub418\ub294 \uace0\uac1d \uacbd\ud5d8(CX)\uc758 \ubbf8\ub798\ub97c \uc2e0\ub8b0\ub97c \uac00\uc9c0\uace0 \ub3c4\uc785\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p>\uac04\ub2e8\ud55c \ub178\ucf54\ub4dc(no-code) \uc778\ud130\ud398\uc774\uc2a4\ub97c \uc0ac\uc6a9\ud574 CX \ud300\uc740 \uc9c0\ub2a5\ud615 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \ube60\ub974\uac8c \uad6c\ucd95\ud558\uace0 \ubc30\ud3ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ube44\uc988\ub2c8\uc2a4\uac00 \uc815\uc758\ud55c \uacbd\uacc4 \uc548\uc5d0\uc11c \uc548\uc804\ud558\uace0 \ube0c\ub79c\ub4dc\uc5d0 \ubd80\ud569\ud558\uba70 \uaddc\uc815\uc744 \uc900\uc218\ud558\ub294 \uc0c1\ud638\uc791\uc6a9\uc744 \uc218\ud589\ud569\ub2c8\ub2e4. \ubcf5\uc7a1\ud558\uace0 \uc5ec\ub7ec \ub2e8\uacc4\uc5d0 \uac78\uce5c \uc2dc\ub098\ub9ac\uc624\uc5d0\uc11c\ub3c4 \uc548\uc815\uc801\uc778 \uc6b4\uc601\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"genesys-image align-center play-button\"><a class=\"video-lightbox no-btn-label\" href=\"https:\/\/www.youtube.com\/embed\/WtSt1hhDOk4\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Studio-Guides-thumbnail.jpg\" alt=\"Ai studio guides thumbnail\" width=\"1280\" height=\"720\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\uc2a4\ud06c\ub9bd\ud2b8\ub3c4 \ub85c\uc9c1 \ud2b8\ub9ac\ub3c4 \ud544\uc694\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ub2e8\uc9c0 \ubaa9\ud45c\ub97c \ud3c9\ubc94\ud55c \uc5b8\uc5b4\ub85c \uc124\uba85\ud558\uac70\ub098, \uae30\uc874\uc758 \ud504\ub85c\uc138\uc2a4 \ubb38\uc11c\ub97c \uc5c5\ub85c\ub4dc\ud558\uae30\ub9cc \ud558\uba74 \ub429\ub2c8\ub2e4. AI Guides\ub294 \uadf8\ub9bc 2\uc5d0 \ub098\uc640 \uc788\ub294 \uac83\ucc98\ub7fc \uc9c0\uce68\uc744 \ub3d9\uc801 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub85c \ubcc0\ud658\ud558\uc5ec \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\uac00 \uc774\ub97c \uc9c0\ub2a5\uc801\uc774\uace0 \uc790\uc728\uc801\uc73c\ub85c \uc774\ud574\ud558\uace0 \uc2e4\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;578773&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"ms-lg-1 mt-1 text-16\">\uadf8\ub9bc 3. \ud50c\ub85c\uc6b0 \ubbf8\ub9ac \ubcf4\uae30 \ubc0f \ud14c\uc2a4\ud2b8: \uc2e4\uc81c \uc6b4\uc601\uc5d0 \ubc18\uc601\ud558\uae30 \uc804\uc5d0 \ud50c\ub85c\uc6b0\ub97c \uc815\uc758\ud558\uace0 \uac80\ud1a0\ud558\uba70, \ub85c\uc9c1\uc744 \ud14c\uc2a4\ud2b8\ud558\uace0 \uace0\uac1d \uacbd\ud5d8\uc744 \ubbf8\ub9ac \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\ucd5c\uace0 \uc131\uacfc\ub97c \ub0b4\ub294 \uc9c1\uc6d0\uc5d0\uac8c \uc81c\uacf5\ud558\ub294 \ub9e4\ub274\uc5bc\uc744 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uadf8\ub300\ub85c \uc804\ub2ec\ud558\uace0, \uadf8 \uc0c1\ub2f4\uc0ac\uac00 \uc77c\uad00\ub418\uace0 \uc9c0\ub2a5\uc801\uc73c\ub85c \uc5c5\ubb34\ub97c \uc218\ud589\ud560 \uc218 \uc788\ub2e4\uba74 \uc5b4\ub5a8\uae4c\uc694? \ubc14\ub85c \uc774\uac83\uc774 AI Guides\uc758 \uac15\ub825\ud55c \ud798\uc785\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ub9de\ucda4\ud615 \ub300\ud654 \uc694\uc57d: \uadc0\uc0ac\uc758 \ube0c\ub79c\ub4dc\uc640 \ud615\uc2dd\uc744 \ubc18\uc601\ud569\ub2c8\ub2e4<\/h2>\n<p>Genesys Cloud AI Studio\uc5d0\uc11c \uc774 \uae30\ub2a5\uc740 AI\uac00 \ub300\ud654 \ub0b4\uc6a9\uc744 \uc694\uc57d\ud558\ub294 \ubc29\uc2dd\uc5d0 \ub300\ud574 \ube0c\ub79c\ub4dc\uc758 \uace0\uc720\ud55c \ud1a4, \ud615\uc2dd \uc120\ud638, \uc900\uc218 \uc694\uac74\uc5d0 \ub9de\uac8c \uc644\uc804\ud788 \uc81c\uc5b4\ud560 \uc218 \uc788\ub3c4\ub85d \ud574\uc90d\ub2c8\ub2e4. \ub9de\ucda4\ud615 \ub300\ud654 \uc694\uc57d\uc740 \ud488\uc9c8\uc774\ub098 \uad00\ub9ac \uae30\uc900\uc744 \ud76c\uc0dd\ud558\uc9c0 \uc54a\uc73c\uba74\uc11c \uc778\uc0ac\uc774\ud2b8\ub97c \ud45c\uc900\ud654\ud558\uace0 \ud6a8\uc728\uc131\uc744 \ub192\uc774\ub294 \uac15\ub825\ud55c \uae30\ub2a5\uc785\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ube60\ub974\uac8c \uad6c\ucd95\ud558\uace0, \uc2a4\ub9c8\ud2b8\ud558\uac8c \ubc30\ud3ec\ud558\uace0, \uc548\uc804\ud558\uac8c \ud655\uc7a5\ud558\ub2e4.<\/h2>\n<p>AI\ub294 \ubaa8\ub4e0 \ub85c\ub4dc\ub9f5\uc5d0 \ud3ec\ud568\ub418\uc5b4 \uc788\uc9c0\ub9cc, \uc5ec\uc804\ud788 \ub9ce\uc740 CX \ub9ac\ub354\ub4e4\uc740 \ud55c\uc815\ub41c \ub9ac\uc18c\uc2a4, \uac70\ubc84\ub10c\uc2a4 \ubb38\uc81c, \uacbd\uc9c1\ub41c \ub3c4\uad6c \ub54c\ubb38\uc5d0 \ub3c4\uc785\uc5d0 \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud AI Studio \ubc0f AI Guides\ub294 \uc774\ub7ec\ud55c \ubc29\ud574 \uc694\uc18c\ub97c \uc81c\uac70\ud558\uae30 \uc704\ud574 \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774 \ub3c4\uad6c\ub4e4\uc740 \ube44\uc988\ub2c8\uc2a4 \uc0ac\uc6a9\uc790\ub3c4 \uac1c\ubc1c\uc790\ub098 IT \ud300\uc5d0 \uc758\uc874\ud558\uc9c0 \uc54a\uace0, \uc548\uc804\ud558\uace0 \uc720\uc5f0\ud558\uac8c AI\ub97c \uad6c\ucd95\ud558\uace0 \ud655\uc7a5\ud560 \uc218 \uc788\ub3c4\ub85d \ub9cc\ub4e4\uc5b4\uc84c\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ube60\ub974\uace0 \ub354 \ud655\uc2e0 \uc788\uac8c \ub098\uc544\uac00\ub294 \ubc29\ubc95<\/h2>\n<h3 class=\"h5\">CX\ud300\uc758 \uc190\uc5d0 AI\ub97c \uc950\uc5b4\uc8fc\ub2e4<\/h3>\n<p>AI Guides\ub97c \ud1b5\ud574 CX \ud300\uc740 \uc774\uc81c \uac1c\ubc1c\uc790 \ub9ac\uc18c\uc2a4\ub97c \uba87 \ub2ec\uc529 \uae30\ub2e4\ub9b4 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uc77c\uc0c1 \uc5b8\uc5b4\ub098 \uae30\uc874 \ud504\ub85c\uc138\uc2a4 \ubb38\uc11c\ub9cc\uc73c\ub85c \uc9c0\ub2a5\ud615 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub97c \ube60\ub974\uac8c \uad6c\ucd95\ud558\uace0 \uc5c5\ub370\uc774\ud2b8\ud560 \uc218 \uc788\uc73c\uba70, \ucf54\ub529\uc740 \uc804\ud600 \ud544\uc694\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li><strong>\ud55c \ubc88\uc758 \uc124\uacc4\ub85c \uc5b4\ub514\uc11c\ub4e0 \ubc30\ud3ec:<\/strong> \ub6f0\uc5b4\ub09c \uacbd\ud5d8\uc744 \ud55c \ubc88\ub9cc \uc0dd\uc131\ud558\uba74 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \ucf54\ud30c\uc77c\ub7ff \ub4f1 \uc5ec\ub7ec \ub2e4\ub978 \ucc44\ub110\uc5d0\uc11c \uc7ac\uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI Guides\ub294 \ubaa8\ub4e0 \ucc44\ub110\uacfc \ubaa8\ub4e0 \uace0\uac1d \uc5ec\uc815\uc758 \ubaa8\ub4e0 \ub2e8\uacc4\uc5d0\uc11c \uc77c\uad00\uc131\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\ud504\ub860\ud2b8\uc624\ud53c\uc2a4\ubd80\ud130 \ubc31\uc624\ud53c\uc2a4\uae4c\uc9c0 \uc5f0\uacb0:<\/strong> AI Guides\ub85c \uad6c\ucd95\ub41c \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub294 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ud2b8\ub9ac\uac70\ud558\uace0, \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\ub97c \ubd88\ub7ec\uc624\uba70, \uc870\uc9c1 \ub0b4 \ub2e4\uc591\ud55c \ubd80\uc11c\ub97c \uc5f0\uacb0\ud558\ub294 \uac15\ub825\ud55c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\ud130\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\uace0\uc815\ub41c \uc2a4\ud06c\ub9bd\ud2b8\ubd80\ud130 \uc644\uc804 \uc801\uc751\ud615\uae4c\uc9c0 \uc81c\uc5b4 \uc720\uc9c0:<\/strong> \uacbd\uc9c1\ub41c \uc2a4\ud06c\ub9bd\ud2b8\uc640 \uac1c\ubc29\ud615 AI \uc0ac\uc774\uc5d0\uc11c \uad73\uc774 \uc120\ud0dd\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. AI Guides\ub97c \uc0ac\uc6a9\ud558\uba74 \uacb0\uc815\uc801 \ub85c\uc9c1\uacfc \uc5d0\uc774\uc804\ud2f1 \uc801\uc751\uc131\uc744 \uacb0\ud569\ud574 \uc815\ubc00\ud568\uc774 \ud544\uc694\ud55c \uacf3\uc5d0\ub294 \uc815\ubc00\ud568\uc744, \uc720\uc5f0\uc131\uc774 \ud544\uc694\ud55c \uacf3\uc5d0\ub294 \uc720\uc5f0\uc131\uc744 \uc801\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\ub0b4\uc7a5 \uac00\ub4dc\ub808\uc77c\ub85c \ubcf4\uc548 \uc720\uc9c0:<\/strong> AI Guides\ub294 \uc2b9\uc778\ub41c \uacbd\uacc4 \ub0b4\uc5d0\uc11c\ub9cc \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\uac00 \ud589\ub3d9\ud558\ub3c4\ub85d \uc81c\uc5b4 \uae30\ub2a5\uc774 \ub0b4\uc7a5\ub418\uc5b4 \uc788\uc5b4, \ube0c\ub79c\ub4dc \ubcf4\ud638, \uaddc\uc815 \uc900\uc218, \uc758\ub3c4\uc5d0 \ubd80\ud569\ud558\ub294 \uc0c1\ud638\uc791\uc6a9\uc744 \uc2e4\ud604\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uacfc\uc7a5 \uc5c6\uc774 \uc2e4\ud589 \uac00\ub2a5\ud55c \ud601\uc2e0<\/h2>\n<p>\uadf8\ub807\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2f1 AI\ub294 \ud68d\uae30\uc801\uc778 \ub3c4\uc57d\uc785\ub2c8\ub2e4. \uc2dc\uc7a5\uc774 \ub5a0\ub4e4\uc369\ud55c \ubc18\uc751\uc744 \ubcf4\uc774\ub294 \uac83\ub3c4 \uc0ac\uc2e4\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 Genesys Cloud AI Studio, AI Guides, \ub9de\ucda4\ud615 \ub300\ud654 \uc694\uc57d \uae30\ub2a5\uc744 \ud1b5\ud574 \uc774\ub7ec\ud55c \ubbf8\ub798\ub97c \ud604\uc2e4\uc801\uc774\uace0, \uc2e4\uc6a9\uc801\uc774\uba70, \ud655\uc7a5 \uac00\ub2a5\ud558\uace0 \uc548\uc804\ud558\uac8c \ub9cc\ub4e4\uc5b4 \uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\uc81c \ub2e4\uc74c \ub2e8\uacc4\ub85c \ub3c4\uc57d\ud560 \ub54c\uc785\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr?post_type=capabilities&amp;p=583992\" target=\"_blank\" rel=\"noopener\">Genesys Cloud AI Studio \ubc0f AI Guides<\/a>\ub97c \ud1b5\ud574 \uace0\uac1d \uacbd\ud5d8\uc744 \ud55c \ucc28\uc6d0 \ub192\uc77c \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uc2ed\uc2dc\uc624.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\uc5d0\uc774\uc804\ud2f1 AI\uc758 \uc2dc\ub300\uac00 \uc2dc\uc791\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc758 \uc784\uc6d0\uc9c4\ub4e4\uc740 \uc5d0\uc774\uc804\ud2f1 AI\uc758 \uc7a0\uc7ac\ub825\uc5d0 \ub300\ud574 \ub9ce\uc740 \ub17c\uc758\ub97c \ub098\ub204\uace0 \uc788\uc73c\uba70, \uc194\ub8e8\uc158 \uacf5\uae09\uc5c5\uccb4\ub4e4\uc740 \uc55e\ub2e4\ud22c\uc5b4 \uc5d0\uc774\uc804\ud2f1 AI\uc5d0 \ub300\ud55c \uc815\uc758\ub97c \uc81c\uc2dc\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0, \uc0b0\uc5c5 \uc804\ubc18\uc758 \ub2e4\uc591\ud55c \ubd80\uc11c\uc5d0\uc11c\ub294 \uc5d0\uc774\uc804\ud2f1 AI\uac00 \uba3c \ubbf8\ub798\uac00 \uc544\ub2cc \ubc14\ub85c \uc9c0\uae08 \uc2e4\uc81c \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc5b4\ub5a4 \uc758\ubbf8\ub97c \uac00\uc9c0\ub294\uc9c0 \ud30c\uc545\ud558\ub824 \uc560\uc4f0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2f1 AI\uc758 \ubaa8\uba58\ud140\uc740 \uc810\uc810 \ucee4\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc9c1 \ucd08\uae30 \ub2e8\uacc4\uc774\uae34 \ud558\uc9c0\ub9cc, \uadf8\uc5d0 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