{"id":577651,"date":"2025-06-01T02:29:19","date_gmt":"2025-06-01T09:29:19","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/%ec%bb%a8%ed%83%9d%ec%84%bc%ed%84%b0%ec%97%90%ec%84%9c-%ec%86%8c%ec%85%9c-%eb%af%b8%eb%94%94%ec%96%b4-%ea%b3%a0%ea%b0%9d-%ea%b4%80%eb%a6%ac"},"modified":"2025-06-19T18:54:02","modified_gmt":"2025-06-20T01:54:02","slug":"elevating-social-media-customer-care-in-the-contact-center","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/elevating-social-media-customer-care-in-the-contact-center","title":{"rendered":"\uc18c\uc15c \ubbf8\ub514\uc5b4 \ud1b5\ud569\uc73c\ub85c \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8 \uc81c\uacf5\ud558\uae30"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span style=\"font-weight: 400;\">\uc18c\uc15c \ubbf8\ub514\uc5b4\ub294 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc704\ud55c \uc911\uc694\ud55c \ucc44\ub110\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 Facebook, X \ucc44\ub110\uc744 \ube44\ub86f\ud574 \uc790\uc2e0\uc774 \ub9e4\uc77c \uc0ac\uc6a9\ud558\ub294 \ub2e4\uc591\ud55c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \ube60\ub974\uace0 \ub9de\ucda4\ud654\ub41c \uc751\ub2f5\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. \uc2e4\uc81c\ub85c<\/span> <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx?ost_tool=blog&#038;ost_campaign=0-0-0-0-0-0-0-blog\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Genesys\uac00 2024\ub144\uc5d0 \uc2e4\uc2dc\ud55c \uc124\ubb38 \uc870\uc0ac<\/span><\/a><span style=\"font-weight: 400;\">\uc5d0 \ub530\ub974\uba74, \uc18c\ube44\uc790\uc758 52%\uac00 \ube0c\ub79c\ub4dc\uc758 \uc9c1\uc811\uc801\uc778 \uad00\uc2ec\uc744 \ub04c\uc5b4 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub824\ub294 \ubaa9\uc801\uc73c\ub85c \uc790\uc2e0\uc758 \ubd80\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0\uc11c \uacf5\uc720\ud55c \uc801\uc774 \uc788\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud55c\ud3b8, \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uc218\uc900\uc73c\ub85c \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc778\ud130\ub799\uc158\uc744 \uad00\ub9ac\ud558\ub824\uba74 \uc801\uc808\ud55c \ud234\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uadf8\ub807\uc9c0 \uc54a\ub2e4\uba74 \uae30\uc874 \uace0\uac1d \uc11c\ube44\uc2a4 \ucc44\ub110\uacfc \ub3d9\ub5a8\uc5b4\uc9c4 \ub290\ub08c\uc744 \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ud63c\ub780\uc2a4\ub7fd\uace0 \ubd88\ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ucd08\ub798\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys Cloud Social\uc740 \uc624\ud508\ub41c \uc18c\uc15c \ubbf8\ub514\uc5b4 \uad00\ub9ac\ub97c<a href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\" target=\"_blank\" rel=\"noopener\">Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc<\/a>\uc73c\ub85c \uac00\uc838\uc635\ub2c8\ub2e4. \ube0c\ub79c\ub4dc\ub294 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ub9ac\uc2a4\ub2dd \ubc0f \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ucee8\ud0dd\uc13c\ud130\uc5d0 \uc9c1\uc811 \ud1b5\ud569\ud558\uc5ec \ub9c8\ucf00\ud305 \ubc0f \uace0\uac1d \uc9c0\uc6d0 \ud300\uc758 \uc0ac\uc77c\ub85c\ub97c \ud5c8\ubb3c\uace0, \uc6d0\ud65c\ud55c \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc778\ud130\ub799\uc158 \uc804\ub7b5\uc744 \uc138\uc6b0\uace0, \uc9c4\uc815\ud55c \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5\uc5d0 \ud3ec\ud568\ud574\uc57c \ud558\ub294 \uc774\uc720<\/h2>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/social-media-customer-service\" target=\"_blank\" rel=\"noopener\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \uace0\uac1d \uad00\ub9ac<\/a>\ub294 \uc778\ud130\ub799\uc158\uc744 \ucc98\ub9ac\ud558\ub294 \ub370 \ud2b9\ud654\ub41c \ucee8\ud0dd\uc13c\ud130\uc640 \ubcc4\ub3c4\ub85c \uad00\ub9ac\ub418\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \ub54c\ubb38\uc5d0 \ub300\ud654\uac00 \ud30c\ud3b8\ud654\ub418\uace0, \uc751\ub2f5\uc774 \uc9c0\uc5f0\ub418\uba70, \uace0\uac1d \ub9cc\uc871\ub3c4\uac00 \ub5a8\uc5b4\uc9d1\ub2c8\ub2e4. \ub9ce\uc740 \ub9c8\ucf00\ud305 \ud300\uc774 \ube0c\ub79c\ub4dc \ud64d\ubcf4\uc5d0 \uc8fc\ub825\ud558\uba74\uc11c \uc18c\uc15c \ud50c\ub7ab\ud3fc\uae4c\uc9c0 \uad00\ub9ac\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ub9c8\ucf00\ud305 \ud300\uc774 \uc18c\uc15c \uc778\ud130\ub799\uc158\uc744 \uc8fc\ub3c4\ud558\uba74 \uace0\uac1d \uc815\ubcf4\uac00 \ub2e8\uc808\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uadf8\ub807\uac8c \ub418\uba74 \uace0\uac1d\uc740 \uc804\uccb4\uc801\uc778 \ub9e5\ub77d \uc5c6\uc774 \uc9c0\uc6d0\uc744 \ubc1b\uac8c \ub418\uace0 \ubb38\uc81c\ub97c \ubc18\ubcf5 \uc124\uba85\ud558\uac70\ub098 \uc5ec\ub7ec \ud300\uc73c\ub85c \uc774\uad00\ub418\ub294 \uc0c1\ud669\uc744 \uacaa\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc591\uc2dd\uc744 \ud1b5\ud574 \ud68c\uc0ac \uc6f9 \uc0ac\uc774\ud2b8\uc5d0 \ubb38\uc81c\ub97c \ub2e4\uc2dc \uc81c\ucd9c\ud574\uc57c \ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ubc18\ub300\ub85c, \ucee8\ud0dd\uc13c\ud130 \ub0b4\uc5d0\uc11c \uc774\ub97c \uad00\ub9ac\ud558\uba74 \ubcf4\ub2e4 \uc218\uc6d4\ud558\uac8c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uc218 \uc788\uc73c\uba70, \uc2ec\uc9c0\uc5b4 \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \uc5c6\uc774 \uccab \ubc88\uc9f8 \ucee8\ud0dd\uc5d0\uc11c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \ud06c\uac8c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110\uc744 \ucee8\ud0dd\uc13c\ud130 CX \uc804\ub7b5\uc5d0 \ud1b5\ud569\ud558\ub294 \uac83\uc774 \uc911\uc694\ud55c \uc774\uc720\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li><b>\uc120\uc81c\uc801 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/b><b> <\/b><span style=\"font-weight: 400;\">\uc18c\uc15c \ub9ac\uc2a4\ub2dd\uc744 \ubc14\ud0d5\uc73c\ub85c \ube0c\ub79c\ub4dc\ub294 \uae30\uc874 \uc9c0\uc6d0 \ucc44\ub110\uc744 \ud1b5\ud574 \ubb38\uc81c\ub97c \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud558\uae30 \uc804\uc5d0 \uace0\uac1d\uc744 \ud30c\uc545\ud558\uace0 \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc778\ubc14\uc6b4\ub4dc \ubb38\uc758\ub7c9\uc744 \uc904\uc774\uace0, \uc74c\uc131\uacfc \uac19\uc774 \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4dc\ub294 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub85c\ubd80\ud130 \ub2e4\ub978 \uacf3\uc73c\ub85c \ud2b8\ub798\ud53d\uc744 \uc720\ub3c4\ud558\uc5ec \ube44\uc6a9\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<li><b>\ud1b5\ud569\ub41c \uc0c1\ub2f4\uc0ac \uacbd\ud5d8<\/b><b> <\/b><span style=\"font-weight: 400;\">\uc778\uacf5 \uc9c0\ub2a5(AI) \uae30\ubc18\uc758 <a href=\"https:\/\/www.genesys.com\/ko-kr?post_type=definitions&amp;p=463335\" target=\"_blank\" rel=\"noopener\">\uac10\uc815 \ubd84\uc11d<\/a>\uc744 \ud1b5\ud574 \uace0\uac1d \uac8c\uc2dc\ubb3c\uc774 \uae0d\uc815, \ubd80\uc815, \uc911\ub9bd\uc73c\ub85c \ubd84\ub958\ub418\ubbc0\ub85c, \ud300\uc740 \uc751\ub2f5\uc758 \uc6b0\uc120\uc21c\uc704\ub97c \ud6a8\uc728\uc801\uc73c\ub85c \uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\uba74 \uc0c1\ub2f4\uc0ac\ub294 \ub2e4\ub978 \uc778\ud130\ub799\uc158\uacfc \ub3d9\uc77c\ud55c \ub77c\uc6b0\ud305 \ubc0f \ub300\uae30\uc5f4 \uc2dc\uc2a4\ud15c\uc744 \uc0ac\uc6a9\ud558\uc5ec \ubaa8\ub4e0 \uace0\uac1d \uc811\uc810\uc5d0\uc11c \uc77c\uad00\uc131\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<li><b>\uc885\ud569\uc801\uc778 \uace0\uac1d \ubdf0<\/b><b> <\/b><span style=\"font-weight: 400;\">\ube0c\ub79c\ub4dc\ub294 \ud0a4\uc6cc\ub4dc, \uacc4\uc815, \ud574\uc2dc\ud0dc\uadf8\ub85c \uc18c\uc15c \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uc5ec \uace0\uac1d \uc5ec\uc815\uc744 \ud3ec\uad04\uc801\uc73c\ub85c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ubcf4\ub2e4 \uac1c\uc778\ud654\ub418\uace0 \ud6a8\uacfc\uc801\uc778 \uc778\ud130\ub799\uc158\uc744 \uc774\ub04c\uc5b4\ub0b4\uace0, \ud588\ub358 \uc774\uc57c\uae30\ub97c \ubc18\ubcf5\ud558\uba74\uc11c \uc0dd\uae30\ub294 \uace0\uac1d \ubd88\ub9cc\uc744 \ubc29\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1742840746859{margin-top: 1.0em !important;margin-bottom: 1.0em !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h4\" style=\"text-align: center;\"><em>&#8220;\ubaa8\ub4e0 \uc18c\uc15c \uac8c\uc2dc\ubb3c\uc5d0 \uc751\ub2f5\ud560 \ud544\uc694\ub294 \uc5c6\uc9c0\ub9cc, \uc989\uc2dc \ub300\uc751\ud574\uc57c \ud558\ub294 \uac8c\uc2dc\ubb3c\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.&#8221;<\/em><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\ucee8\ud0dd\uc13c\ud130\uc758 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uad00\ub9ac \ubaa8\ubc94 \uc0ac\ub840<\/h2>\n<p>\uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \ubd80\uc801\uc808\ud558\uac8c \uad00\ub9ac\ud558\uba74 \uc911\uc694\ud55c \uace0\uac1d \ubb38\uc758\ub97c \ub193\uce58\uac8c \ub418\uac70\ub098 \ube0c\ub79c\ub4dc \ud3c9\ud310\uc774 \ud6fc\uc190\ub418\ub294 \ub4f1 \ub9ce\uc740 \ubb38\uc81c\uac00 \uc0dd\uae38 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubb38\uc81c\ub97c \ubc29\uc5b4\ud558\ub294 \uac83\ub3c4 \uc911\uc694\ud558\uc9c0\ub9cc, \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0 \ud6a8\uc728\uc131\uc744 \ub192\uc77c \uc218 \uc788\ub294 \uba87 \uac00\uc9c0 \ubaa8\ubc94 \uc0ac\ub840\ub97c \uc0b4\ud3b4\ubd05\ub2c8\ub2e4.<\/p>\n<h3 class=\"h5\">1. \ubcf4\ub2e4 \uc2a4\ub9c8\ud2b8\ud55c \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc704\ud55c AI \ubc0f \uc790\ub3d9\ud654 \ud65c\uc6a9<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-cloud-agent-copilot-deep-dive\" target=\"_blank\" rel=\"noopener\">Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff<\/a>\uacfc \uac19\uc740 AI \uae30\ubc18 \ud234\uc740 \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\uc640 \ucd94\ucc9c \uc751\ub2f5\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uac8c\uc2dc\ubb3c\uc5d0 \ubcf4\ub2e4 \ube60\ub974\uace0 \uad00\ub828\uc131 \uc788\ub294 \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub098\uc544\uac00 \uc790\ub3d9\ud654\ub41c \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \uaddc\uce59\uc744 \uc0ac\uc6a9\ud558\uba74 \uc911\uc694\ud55c \uac8c\uc2dc\ubb3c\uc744 \uc62c\ubc14\ub978 \ubd80\uc11c\ub85c \ub77c\uc6b0\ud305\ud560 \uc218 \uc788\uc73c\uba70, AI \uae30\ubc18 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automated-routing\" target=\"_blank\" rel=\"noopener\">\uc608\uce21 \uae30\ubc18 \ub77c\uc6b0\ud305<\/a>\uc740 \ub300\uae30 \uc911\uc778 \uc801\uc808\ud55c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ub300\ud654\ub97c \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uba74 \uc774\uad00\uc774 \uc904\uc5b4\ub4e4\uace0 \ucd5c\ucd08 \ubb38\uc758 \uc2dc \ud574\uacb0\ub960\uc774 \ub192\uc544\uc9d1\ub2c8\ub2e4.<\/p>\n<h3 class=\"h5\">2. \uac10\uc815 \ubd84\uc11d\uc744 \ud1b5\ud574 \uac8c\uc2dc\ubb3c\uc758 \uc6b0\uc120\uc21c\uc704 \uc9c0\uc815<\/h3>\n<p>\ubaa8\ub4e0 \uc18c\uc15c \uac8c\uc2dc\ubb3c\uc5d0 \uc751\ub2f5\ud560 \ud544\uc694\ub294 \uc5c6\uc9c0\ub9cc, \uc989\uc2dc \ub300\uc751\ud574\uc57c \ud558\ub294 \uac8c\uc2dc\ubb3c\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. AI \uae30\ubc18 \uac10\uc815 \ubd84\uc11d\uc740 \uace0\uac1d\uc758 \uae34\uae09\ud55c \ubb38\uc81c\ub97c \ud30c\uc545\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\uba70, \uae30\uc5c5\uc740 \ubd88\ub9cc\uc774 \uace0\uc870\ub418\uae30 \uc804\uc5d0 \uc120\uc81c\uc801\uc73c\ub85c \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 class=\"h5\">3. \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc778\ud130\ub799\uc158\uc5d0 \ub300\ud55c \ub2e8\uc77c \ubdf0 \uc81c\uacf5<\/h3>\n<p>\uc0c1\ub2f4\uc0ac\ub294 \uc5ec\ub7ec \ud50c\ub7ab\ud3fc\uc744 \uc624\uac00\uc9c0 \uc54a\uc544\ub3c4 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud Social\uc744 \uc0ac\uc6a9\ud558\uba74 \uc74c\uc131, SMS, WhatsApp, \uc774\uba54\uc77c\uc5d0 \uc0ac\uc6a9\ub418\ub294 \uac83\uacfc \ub3d9\uc77c\ud55c \uc778\ud130\ud398\uc774\uc2a4\uc5d0\uc11c \uc18c\uc15c \ubbf8\ub514\uc5b4 \ubb38\uc758\uc5d0 \uc751\ub2f5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uba74 \ube44\ud6a8\uc728\uc131\uc774 \uc0ac\ub77c\uc9c0\uace0, \ubcf4\ub2e4 \uc77c\uad00\uc801\uc778 \ub9de\ucda4\ud615 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 class=\"h5\">4. \uba85\ud655\ud55c \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \uaddc\uce59 \uc218\ub9bd<\/h3>\n<p>\uc18c\uc15c \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \uaddc\uce59\uc744 \uc815\uc758\ud558\uba74 \uc62c\ubc14\ub978 \uac8c\uc2dc\ubb3c\uc774 \uc801\uc808\ud55c \uc0ac\ub78c\uc5d0\uac8c \uc804\ub2ec\ub418\ub3c4\ub85d \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \ube0c\ub79c\ub4dc\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \uc870\uac74\uc744 \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uac8c\uc2dc\ubb3c\uc5d0 \ud2b9\uc815 \ud0a4\uc6cc\ub4dc\uac00 \ud3ec\ud568\ub41c \uacbd\uc6b0\uc5d0 \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud55c\ub2e4.<\/li>\n<li>\uac8c\uc2dc\ubb3c\uc5d0 \ud55c \ud0a4\uc6cc\ub4dc\ub294 \ud3ec\ud568\ub418\uace0 \ub2e4\ub978 \ud0a4\uc6cc\ub4dc\ub294 \uc81c\uc678\ub41c \uacbd\uc6b0 \uc0c1\ub2f4\uc0ac\uc758 \uac80\ud1a0\ub97c \uc9c4\ud589\ud55c\ub2e4.<\/li>\n<\/ul>\n<p>\uc774 \uc790\ub3d9\ud654\ub41c \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 \uc6b0\uc120\uc21c\uc704\uac00 \ub192\uc740 \uac8c\uc2dc\ubb3c\uc744 \uc2e0\uc18d\ud558\uac8c \ucc98\ub9ac\ud558\uba74\uc11c \ub178\uc774\uc988\ub97c \ud544\ud130\ub9c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \ube0c\ub79c\ub4dc\ub294 \ud50c\ub7ab\ud3fc\uc744 \uae30\ubc18\uc73c\ub85c \uaddc\uce59\uc744 \ub9de\ucda4\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \ud2b9\uc815 \ud50c\ub7ab\ud3fc\uc758 \uac8c\uc2dc\ubb3c\uc5d0\ub294 \ub35c \uc5c4\uaca9\ud55c \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \uaddc\uce59\uc744 \uc124\uc815\ud560 \uc218 \uc788\uc73c\uba70, \ube0c\ub79c\ub4dc\uc5d0 \uc804\ub7b5\uc801\uc73c\ub85c \ub354 \uc911\uc694\ud558\ub2e4\uace0 \uc778\uc2dd\ub418\ub294 \uac8c\uc2dc\ubb3c\uc740 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ub354 \ub9ce\uc774 \uc790\ub3d9 \ub77c\uc6b0\ud305\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 class=\"h5\">5. \uacf5\uac1c \ubc0f \ub2e4\uc774\ub809\ud2b8 \uba54\uc2dc\uc9c0\ub97c \ud1b5\ud55c \uc18c\uc15c \uc778\ud130\ub799\uc158 \uad00\ub9ac<\/h3>\n<p>\uacf5\uac1c \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc778\ud130\ub799\uc158\uc5d0 \ucc38\uc5ec\ud560 \ub54c\ub294 \ub204\uad6c\ub098 \ubcfc \uc218 \uc788\ub294 \uacf5\uac1c\uc801\uc778 \uacf5\uac04\uc5d0\uc11c \ub300\ud654\ud558\uace0 \uc788\uc74c\uc744 \uc78a\uc9c0 \uc54a\uc544\uc57c \ud569\ub2c8\ub2e4. \ud55c\ud3b8, \ub300\ud654 \ub0b4\uc6a9\uc744 100% \uacf5\uac1c\ud560 \ud544\uc694\ub294 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc5d0\uac8c \uc751\ub2f5\ud55c\ub2e4\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \uace0\uac1d\uc758 \ubd88\ub9cc\uc774\ub098 \ubb38\uc81c\ub97c \ud130\ub193\uace0 \uc778\uc815\ud558\uace0, \uc7a0\uc7ac\uc801\uc778 \ud574\uacb0\ucc45\uc744 \uac04\ub7b5\ud558\uac8c \uc548\ub0b4\ud55c \ub2e4\uc74c, \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 \uac1c\uc778\uc801\uc73c\ub85c \uc5f0\ub77d\ud558\uc5ec \ub17c\uc758\ud558\uaca0\ub2e4\uace0 \ub9d0\ud558\ub294 \uac83\uc774 \uac00\uc7a5 \uc88b\uc2b5\ub2c8\ub2e4. \uc774 \uac19\uc740 \ubc29\uc2dd\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\ub294 \ub2e4\uc774\ub809\ud2b8 \uba54\uc2dc\uc9c0(DM)\ub85c \ub300\ud654\ub97c \uacc4\uc18d\ud558\uace0 \ud6a8\uacfc\uc801\uc73c\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 class=\"h5\">6. \uc18c\uc15c \ub370\uc774\ud130\ub85c \uc9c0\uc18d\uc801\uc778 CX \uac1c\uc120<\/h3>\n<p>\uae30\uc5c5\uc740 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uacfc\uc758 \ub300\ud654\ub97c \ubd84\uc11d\ud558\uc5ec \ucd94\uc138\ub97c \uc0b4\ud3b4\ubcf4\uace0, \uacf5\ud1b5\uc801\uc778 \ubb38\uc81c\uc810\uc744 \ud30c\uc545\ud558\uba70, \uace0\uac1d \uc11c\ube44\uc2a4 \uc811\uadfc \ubc29\uc2dd\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub9c8\ucf00\ud305 \ud300\uacfc \uace0\uac1d \uc9c0\uc6d0 \ud300 \uac04\uc758 \uac15\ub825\ud55c \ud53c\ub4dc\ubc31 \ub8e8\ud504\ub294 \uc18c\uc15c \uc778\ud130\ub799\uc158\uc5d0\uc11c \uc778\uc0ac\uc774\ud2b8\ub97c \uc0dd\uc131\ud558\uace0, \uc774\ub7ec\ud55c \uc778\uc0ac\uc774\ud2b8\ub294 \uc81c\ud488, \uc11c\ube44\uc2a4 \ubc0f \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc804\ub7b5 \uac1c\uc120\uc5d0 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc790\ub3d9\ud654\ub41c \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \uaddc\uce59\ub3c4 \uc27d\uac8c \uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac00\ub839 \uc8fc\uc81c, \uc5b8\uc5b4, \ucf58\ud150\uce20 \uc720\ud615(\ud14d\uc2a4\ud2b8, \uc774\ubbf8\uc9c0, \ub3d9\uc601\uc0c1), \ud50c\ub7ab\ud3fc, \uad6d\uac00\uc640 \uac19\uc740 \ud544\ud130\ub97c \ud1b5\ud574 \uc131\uacfc \uc9c0\ud45c\ub97c \uac80\ud1a0\ud558\uc5ec, \ub4e4\uc5b4\uc624\ub294 \uac8c\uc2dc\ubb3c\uc744 \ub300\uae30 \uc911\uc778 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc790\ub3d9\uc73c\ub85c \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud560 \uc218 \uc788\ub294 \uae30\uc900\uc744 \ucc3e\uc744 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uc0c1\ub2f4\uc0ac\uc758 \uc5c5\ubb34 \ubd80\ub2f4 \uc5c6\uc774 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc9c0\uc6d0 \ud655\uc7a5<\/h2>\n<p><span style=\"font-weight: 400;\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \uace0\uac1d \uad00\ub9ac\uc758 \uac00\uc7a5 \ud070 \uacfc\uc81c \uc911 \ud558\ub098\ub294 \ud300\uc5d0 \uacfc\ubd80\ud558\ub97c \uc8fc\uc9c0 \uc54a\uace0 \ud655\uc7a5\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. Genesys Cloud Social\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \ubc29\ubc95\uc73c\ub85c \uc774\ub97c \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ubcf4\ub2e4 \ube60\ub974\uace0 \uc815\ud655\ud55c \uc751\ub2f5\uc744 \uc704\ud55c AI \uc9c0\uc6d0 \uad8c\uc7a5 \uc0ac\ud56d\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \uc778\ud130\ub799\uc158\uc774 \uc74c\uc131, \uc774\uba54\uc77c \ub4f1\uc758 \ucc44\ub110\uacfc \ub3d9\uc77c\ud55c \ub77c\uc6b0\ud305 \ubc0f \ub300\uae30\uc5f4 \uaddc\uce59\uc744 \ub530\ub974\ub3c4\ub85d \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uac04\uc18c\ud654\ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\ud1b5\ud569 \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\uac00 \uc791\uc5c5\ud574\uc57c \ud558\ub294 \uc6f9 \uc0ac\uc774\ud2b8 \uc218\ub97c \uc904\uc785\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 Genesys Cloud, Salesforce \ub610\ub294 \uc784\ubca0\ub514\ub4dc \ud504\ub808\uc784\uc6cc\ud06c\ub97c \ud1b5\ud55c \uae30\ud0c0 \uc2dc\uc2a4\ud15c \ub4f1 \uc5ec\ub7ec \ud50c\ub7ab\ud3fc\uc744 \uc624\uac08 \ud544\uc694 \uc5c6\uc774 \uace0\uac1d\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\ub2e4\uc2dc \ub9d0\ud574, \uc0c1\ub2f4\uc0ac\ub294 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc0ac\uc774\ud2b8\uc5d0\uc11c \uacf5\uac1c\uc801\uc73c\ub85c \uc751\ub2f5\ud55c \ud6c4 \ub3d9\uc77c\ud55c \uc0ac\uc6a9\uc790\uc5d0\uac8c \uac1c\uc778\uc801\uc778 DM\uc744 \ubcf4\ub0b4 \uc989\uc2dc \ud6c4\uc18d \uc870\uce58\ub97c \ucde8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uc74c\uc131 \ub610\ub294 \uc774\uba54\uc77c\ub85c \ucc44\ub110\uc744 \ubcc0\uacbd\ud560 \uc218 \uc788\uc73c\uba70, \ucc44\ub110\uc744 \ubcc0\uacbd\ud558\ub354\ub77c\ub3c4 \ub3d9\uc77c\ud55c \uace0\uac1d \ud504\ub85c\ud544\uacfc \uc778\ud130\ub799\uc158\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \uc778\ud130\ub799\uc158 \uad00\ub9ac \uc678\uc5d0\ub3c4, \ube0c\ub79c\ub4dc\uc640 \uace0\uac1d\uc758 \ucd5c\uadfc \uc778\ud130\ub799\uc158\uc5d0 \ub300\ud55c \uc815\ubcf4\ub3c4 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub124\uc774\ud2f0\ube0c AI \uc194\ub8e8\uc158, \uc0ac\uc6a9 \ud3b8\uc758\uc131\uc5d0 \uc911\uc810\uc744 \ub454 \uc124\uacc4 \ub4f1\uc744 \ud1b5\ud574 \uc870\uc9c1\uc740 \uc18c\uc15c \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ud6a8\uc728\uc801\uc73c\ub85c \ud655\uc7a5\ud558\ub294 \ub3d9\uc2dc\uc5d0, \uc0c1\ub2f4\uc0ac\uc758 \ubc88\uc544\uc6c3\uc744 \uc904\uc5ec \ubaa8\ub4e0 \ub514\uc9c0\ud138 \uc811\uc810\uc5d0\uc11c \uace0\ud488\uc9c8 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubaa8\ub2c8\ud130\ub9c1\uc744 \ub118\uc5b4\uc11c<\/h2>\n<p><span style=\"font-weight: 400;\">\ub514\uc9c0\ud138 \ud37c\uc2a4\ud2b8 \uc138\uc0c1\uc5d0\uc11c \uace0\uac1d\uc740 \uc5b4\ub5a4 \ucc44\ub110\ub85c \uc5f0\ub77d\ud558\ub4e0 \uc720\uc5f0\ud558\uace0 \uc2e0\uc18d\ud55c \uc9c0\uc6d0\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. \uc18c\uc15c \ubbf8\ub514\uc5b4 \uad00\ub9ac\ub97c \ucee8\ud0dd\uc13c\ud130\uc5d0 \ud1b5\ud569\ud558\uba74 \ucda9\uc131\ub3c4\uc640 \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\ub294 \uc120\uc81c\uc801\uc774\uace0 \uac1c\uc778\ud654\ub41c \uc778\ud130\ub799\uc158\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys Cloud Social\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uc18c\uc15c \ub300\ud654\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud558\ub294 \uac83\ubfd0\ub9cc \uc544\ub2c8\ub77c \uc758\ubbf8 \uc788\uace0 \uc5f0\uacb0\ub41c \uace0\uac1d \uacbd\ud5d8\uc73c\ub85c \uc804\ud658\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uc778\ud130\ub799\uc158\uc744 AI \uae30\ubc18 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud1b5\ud569\ud558\uc5ec \ud6a8\uc728\uc744 \ucd5c\uc801\ud654\ud558\uace0, \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uac1c\uc120\ud558\uba70, \ubbf8\ub798\uc5d0 \ub300\ube44\ud55c \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc804\ub7b5\uc744 \uc900\ube44\ud558\uc138\uc694.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \uace0\uac1d \uad00\ub9ac\ub97c \uac1c\uc120\ud560 \uc900\ube44\uac00 \ub418\uc168\ub098\uc694?<\/span> <span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/contact-us\" target=\"_blank\" rel=\"noopener\">Genesys Cloud Social 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