{"id":562799,"date":"2025-02-28T18:26:22","date_gmt":"2025-03-01T02:26:22","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=562799"},"modified":"2025-03-31T18:35:10","modified_gmt":"2025-04-01T01:35:10","slug":"proactive-service-using-ai-to-anticipate-customer-needs","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/proactive-service-using-ai-to-anticipate-customer-needs","title":{"rendered":"\uc120\uc81c\uc801 \uace0\uac1d \uc11c\ube44\uc2a4: AI\ub97c \ud1b5\ud55c \uace0\uac1d\uc758 \uc694\uad6c \uc608\uce21"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\uace0\uac1d\uc758 \uae30\ub300\uce58\uac00 \uacc4\uc18d \ub192\uc544\uc9d0\uc5d0 \ub530\ub77c, \uc810\uc810 \ub354 \ub9ce\uc740 \uc870\uc9c1\uc774 \uc778\uacf5 \uc9c0\ub2a5(AI) \uae30\ubc18\uc758 \uc120\uc81c\uc801 \uc11c\ube44\uc2a4\ub85c \uc804\ud658\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc874\uc758 \uace0\uac1d \uacbd\ud5d8(CX) \ubaa8\ub378\uc740 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud55c \ud6c4\uc5d0 \uc774\ub97c \ud574\uacb0\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc9c0\ub9cc, AI\ub97c \uc774\uc6a9\ud558\uba74 \uace0\uac1d\uc774 \ubb38\uc81c\ub97c \uae68\ub2eb\uae30 \uc804\uc5d0 \ud574\uacb0\ud558\uace0, \uace0\uac1d\uc758 \uc694\uad6c\ub97c \uc608\uce21\ud558\uace0, \uc801\uc808\ud55c \ud574\ubc95\uc744 \uc801\uc808\ud55c \ud0c0\uc774\ubc0d\uc5d0 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \uc120\uc81c\uc801 \uc804\ub7b5\uc740 \uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uac15\ud654\ud558\uace0 \uc120\uc81c\uc801 \uace0\uac1d \ub300\uc751\uc744 \ud1b5\ud574 CX\ub97c \ubcc0\ud654\uc2dc\ud0b5\ub2c8\ub2e4. AI\ub294 \ubbf8\ub798 \uc9c0\ud5a5\uc801\uc778 \ube44\uc988\ub2c8\uc2a4\uc758 \ud575\uc2ec \ub3c4\uad6c\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\uc120\uc81c\uc801 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0\uc11c AI\uc758 \uc5ed\ud560<\/h2>\n<p>\uae30\uc874\uc758 CX \uc811\uadfc \ubc29\uc2dd\uc740 \uc77c\ubc18\uc801\uc73c\ub85c \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud588\uc744 \ub54c \uace0\uac1d\uc774 \uc5f0\ub77d\ud558\ub294 \uc0ac\ud6c4 \ub300\uc751 \uc11c\ube44\uc2a4 \ubaa8\ub378\uc5d0 \uc758\uc874\ud569\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\uc5d0\uac8c \uc2e4\ub9dd\uac10\uc744 \uc8fc\uace0 \uc874\uc911\ubc1b\uc9c0 \ubabb\ud55c\ub2e4\ub294 \ub290\ub08c\uc744 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI \uae30\ubc18\uc758 \uc120\uc81c\uc801 CX\ub294 \uc644\uc804\ud788 \ub2e4\ub978 \ubc29\uc2dd\uc785\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \uc608\uce21\ud558\uace0 \uace0\uac1d\uc5d0\uac8c \uba3c\uc800 \ub2e4\uac00\uac11\ub2c8\ub2e4. \ub610\ud55c \ubb38\uc81c\ub97c \uc0ac\uc804\uc5d0 \ud30c\uc545\ud558\uace0 \uace0\uac1d\uc5d0\uac8c \uc54c\ub9b4 \ud544\uc694 \uc5c6\uc774 \ud574\uacb0\ud569\ub2c8\ub2e4.<\/p>\n<p>Genesys \ubcf4\uace0\uc11c &#8220;<a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/customer-experience-in-the-age-of-ai?ost_tool=blog&#038;ost_campaign=cp0005332_tofu_cl-lp&#038;ost_content=customer_experience_in_the_age_of_ai\" target=\"_blank\" rel=\"noopener\">AI \uc2dc\ub300\uc758 \uace0\uac1d \uacbd\ud5d8<\/a>&#8220;\uc5d0 \ub530\ub974\uba74, \uc124\ubb38 \uc870\uc0ac\uc5d0 \ucc38\uc5ec\ud55c CX \ub9ac\ub354 \uc911 72%\ub294 \ud5a5\ud6c4 \uc778\uacf5 \uc9c0\ub2a5\uc774 \ubaa8\ub4e0 \uc120\uc81c\uc801 \uc11c\ube44\uc2a4 \ud65c\ub3d9\uc744 \ucd09\uc9c4\ud560 \uac83\uc73c\ub85c \ubcf4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc751\ub2f5\uc740 CX \ud601\uc2e0\uc5d0\uc11c AI\uac00 \uc5bc\ub9c8\ub098 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud560 \uac83\uc778\uc9c0\ub97c \uc798 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<p>\uc120\uc81c\uc801 \uc11c\ube44\uc2a4\ub85c\uc758 \uc804\ud658\uc740 \uace0\uac1d\uc758 \ub2c8\uc988 \ucda9\uc871 \uadf8 \uc774\uc0c1\uc758 \uc758\ubbf8\ub97c \uac16\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\uc758 \uc2e0\ub8b0\uc640 \ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \uc77c\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4. \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74 \uc124\ubb38 \uc870\uc0ac\uc5d0 \ucc38\uc5ec\ud55c CX \ub9ac\ub354\uc758 59%\ub294 \uace0\uac1d \uacbd\ud5d8\uc5d0 AI\ub97c \ub3c4\uc785\ud558\uc5ec \uace0\uac1d \ucda9\uc131\ub3c4\uc640 \ud3c9\uc0dd \uac00\uce58\ub97c \ub192\uc77c \uc218 \uc788\uc744 \uac83\uc73c\ub85c \uae30\ub300\ud569\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/predictive-web-engagement\" target=\"_blank\" rel=\"noopener\">AI\uc758 \uc608\uce21 \uae30\ubc18 \uae30\ub2a5\uc744 \ud65c\uc6a9<\/a>\ud558\uba74 \uae30\uc5c5\uc740 \uac04\uc12d\uc774\ub098 \ubc29\ud574\uac00 \uc544\ub2cc, \uc138\uc2ec\ud55c \ubc30\ub824\ub97c \ubc1b\ub294 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uacfc \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI\ub294 \uace0\uac1d\uc774 \uc190 \ud558\ub098 \uae4c\ub531\ud558\uc9c0 \uc54a\uc544\ub3c4 \uace0\uac1d\uc758 \ud589\ub3d9 \ud328\ud134\uc744 \uac10\uc9c0\ud558\uace0, \uc7a0\uc7ac\uc801\uc778 \ubb38\uc81c\ub97c \uc2dd\ubcc4\ud558\uba70, \uc801\uc2dc\uc5d0 \ud574\uacb0 \ubc29\uc548\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc694\uad6c\ub97c \uc0ac\uc804\uc5d0 \uc608\uce21\ud558\uace0 \uc774\ub97c \ub9cc\uc871\uc2dc\ud0a4\ub294 AI\uc758 \ub2a5\ub825\uc740 CX \uac1c\uc120\uc5d0\uc11c \ud55c \ubc1c \ub354 \ub098\uc544\uac00, \uc7a5\uae30\uc801\uc778 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad6c\ucd95\uc5d0\ub3c4 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<h2>AI\ub97c \ud1b5\ud55c \uacbd\uc7c1\ub825 \ud655\ubcf4<\/h2>\n<p>\uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc640 \uc120\uc81c\uc801 \uc544\uc6c3\ub9ac\uce58\ub294 AI \uae30\ubc18 \uc11c\ube44\uc2a4\uc758 \ud575\uc2ec\uc785\ub2c8\ub2e4. \ud2b9\ud788 \uc774 \ub458\uc740 \uc2dc\uae30 \uc801\uc808\ud558\uace0 \ud6a8\uc728\uc801\uc778 \uc11c\ube44\uc2a4\uac00 \uace0\uac1d \ucda9\uc131\ub3c4\uc5d0 \ud070 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uc5c5\uacc4\uc5d0\uc11c\ub294 \uc544\uc8fc \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc5d0\uc11c AI\ub294 \ubc29\ub300\ud55c \uc591\uc758 \uace0\uac1d \ub370\uc774\ud130\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \ubd84\uc11d\ud558\uc5ec \uc7a0\uc7ac\uc801\uc778 \ubb38\uc81c\uc810, \uc120\ud638\ub3c4, \ud5a5\ud6c4 \uc694\uad6c \ub4f1\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc73c\uba70, \uae30\uc5c5\uc740 \uc774\ub97c \ubc14\ud0d5\uc73c\ub85c \uace0\uac1d \ucc38\uc5ec\ub97c \ubbf8\ub9ac \uc720\ub3c4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc778\uacf5 \uc9c0\ub2a5 \ub3c4\uad6c\ub294 \uace0\uac1d\uc758 \uad6c\ub9e4 \ud328\ud134\uacfc \uc0ac\uc774\ud2b8 \ud589\ub3d9\uc744 \ud1b5\ud574 \uc5b8\uc81c \uc5b4\ub5a4 \uc9c0\uc6d0\uc744 \ud574\uc57c \ud558\ub294\uc9c0 \uac10\uc9c0\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uace0\uac1d\uc774 \uc5f0\ub77d\ud560 \ub54c\uae4c\uc9c0 \uae30\ub2e4\ub9ac\uc9c0 \uc54a\uace0 \ub9ac\uc18c\uc2a4, \ud301, \ubb38\uc81c \ud574\uacb0\uc744 \uc704\ud55c \uc9c0\uc6d0\uc744 \uc0ac\uc804\uc5d0 \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;547931&#8243; css=&#8221;.vc_custom_1743471127527{margin-top: 1.5em !important;margin-right: 1.5em !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1743471139814{margin-top: 1.0em !important;}&#8221;]<\/p>\n<h4>\uc120\ub3c4 \uae30\uc5c5\uc774 Genesys Cloud\ub97c \uc120\ud0dd\ud558\ub294 \uc774\uc720<\/h4>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/why-companies-choose-genesys-cloud-for-ai-and-automation?ost_tool=blog&amp;ost_campaign=ft-blog\" target=\"_blank\" rel=\"\">eBook \uc77d\uae30<\/a><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]\uc120\uc81c\uc801 \uc544\uc6c3\ub9ac\uce58\ub294 \uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc640 \uc5f0\uacc4\ud558\uc5ec \ubb38\uc81c\uac00 \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ub418\uae30 \uc804\uc5d0 \ud574\uacb0\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uc758 \uc218\uace0\ub97c \ub35c\uc5b4\uc90d\ub2c8\ub2e4. \uace0\uac1d\uc740 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 \uc11c\ube44\uc2a4 \ucc44\ub110\uc744 \ud0d0\uc0c9\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub429\ub2c8\ub2e4. AI \uae30\ubc18 \uac1c\uc785 \uae30\ub2a5\uc774 \uac00\uc7a5 \uc54c\ub9de\ub294 \ucc44\ub110\uc744 \ud1b5\ud574 \uc801\uc2dc\uc5d0 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4, AI\uac00 \uace0\uac1d\uc5d0\uac8c \ubc1c\uc0dd\ud55c \ubc18\ubcf5\uc801\uc778 \uae30\uc220 \ubb38\uc81c\ub97c \uc2dd\ubcc4\ud558\uba74 \uc790\ub3d9\uc73c\ub85c \uac1c\uc778\ud654\ub41c \uba54\uc2dc\uc9c0\ub97c \ubcf4\ub0b4 \ud574\uacb0\ucc45\uc744 \uc81c\uc2dc\ud558\uac70\ub098, \uc9c0\uc2dd\uc774 \ud48d\ubd80\ud55c \uc0c1\ub2f4\uc0ac\uc640 \uc5f0\uacb0\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \uc5ec\uc815\uc744 \uac04\uc18c\ud654\ud558\uace0, \ubd88\ub9cc\uc744 \uc904\uc774\uace0, \uace0\uac1d\uacfc \uc11c\ube44\uc2a4 \ud300 \ubaa8\ub450 \uadc0\uc911\ud55c \uc2dc\uac04\uc744 \uc808\uc57d\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc124\ubb38 \uc870\uc0ac\uc5d0 \ucc38\uc5ec\ud55c CX \ub9ac\ub354 \uc911 66%\uac00 AI\ub97c \ud1b5\ud574 CX \ud300\uc758 \ucc38\uc5ec\ub3c4\uac00 \ub192\uc544\uc9c8 \uac83\uc73c\ub85c \uc608\uc0c1\ud569\ub2c8\ub2e4. \uc774\ub294 \ub2f9\uc5f0\ud55c \uacb0\uacfc\uc785\ub2c8\ub2e4. \uc120\uc81c\uc801 \uac1c\uc785\uc744 \ud1b5\ud574 AI\uac00 \uc77c\uc0c1\uc801\uc778 \ubb38\uc81c\ub97c \ucc98\ub9ac\ud558\ub294 \ub3d9\uc548, \uc9c1\uc6d0\ub4e4\uc740 \ubcf4\ub2e4 \ubcf5\uc7a1\ud558\uace0 \uc911\uc694\ud55c \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud560 \uc2dc\uac04\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc120\uc81c\uc801 \uac1c\uc785\uc740 \ubb38\uc81c \ud574\uacb0\uc744 \ub118\uc5b4 \uac1c\uc778\ud654\ub41c \uc81c\uc548\uacfc \uad8c\uc7a5 \uc0ac\ud56d\uae4c\uc9c0 \uc81c\uacf5\ud569\ub2c8\ub2e4. AI \uae30\ubc18 \uc2dc\uc2a4\ud15c\uc740 \uad6c\ub9e4 \uc774\ub825\uacfc \ud589\ub3d9 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uc5ec, \uc140\ud504 \uc11c\ube44\uc2a4\ub098 \uc0c1\ub2f4\uc0ac\uac00 \uc8fc\ub3c4\ud558\ub294 \uc0c1\ud638 \uc791\uc6a9 \uc911\uc5d0 \uac01 \uace0\uac1d\uc758 \uc120\ud638\ub3c4\uc5d0 \ub9de\ucdb0 \uc801\uc808\ud55c \ucd94\ucc9c\uc744 \uc801\uc2dc\uc5d0 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c &#8220;\ucc28\uc120\ucc45&#8221; \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uace0\uac1d \uac1c\uac1c\uc778\uc744 \uae4a\uc774 \uc774\ud574\ud558\uace0 \uc874\uc911\ud558\uace0 \uc788\uc74c\uc744 \uc785\uc99d\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uc758 \ucc38\uc5ec\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>CX \ud601\uc2e0\uc744 \uc704\ud55c \uc608\uce21 \ubd84\uc11d \ud65c\uc6a9<\/h2>\n<p>\uc608\uce21 \ubd84\uc11d\uc740 \uc120\uc81c\uc801 \uc11c\ube44\uc2a4\uc758 \uae30\ucd08\uc785\ub2c8\ub2e4. AI \uae30\ubc18\uc758 \uc608\uce21 \ubd84\uc11d\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uace0\uac1d \uc778\ud130\ub799\uc158, \ud589\ub3d9 \ubc0f \uc120\ud638\ub3c4\uc5d0\uc11c \uc778\uc0ac\uc774\ud2b8\ub97c \uc218\uc9d1\ud558\uc5ec \ud5a5\ud6c4 \uc694\uad6c \ubc0f \uc7a0\uc7ac\uc801 \ubb38\uc81c\ub97c \uc608\uce21\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ubc14\ud0d5\uc73c\ub85c <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/customer-journey-management\" target=\"_blank\" rel=\"noopener\">\uc870\uc9c1\uc740 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \uc608\uce21<\/a>\ud558\uace0 \uace0\uac1d\uc758 \uae30\ub300\ub97c \ub6f0\uc5b4\ub118\ub294 \ub9de\ucda4\ud615 \uc751\ub2f5\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\nAI \uae30\ubc18 \uc608\uce21 \ubd84\uc11d\uc740 \ub2e4\uc74c 3\uac00\uc9c0 \uc601\uc5ed\uc5d0\uc11c \ud2b9\ud788 \uc720\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li><strong>\uc5ec\uc815 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158:<\/strong> \uc870\uc9c1\uc740 \uac01 \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \ub9de\ucd98 \uac1c\uc778\ud654\ub41c \uc5ec\uc815\uc744 \uc124\uacc4\ud574, \uace0\uac1d\uc5d0\uac8c \uac00\uc7a5 \ub3c4\uc6c0\uc774 \ud544\uc694\ud55c \uc21c\uac04\uc5d0 \uc801\uc808\ud558\uac8c \ub300\uc751\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\uc5ec\uc815 \ubd84\uc11d:<\/strong> \uc5ec\uc815\uacfc \uc694\uad6c\uac00 \ube44\uc2b7\ud55c \ubaa8\ub4e0 \uace0\uac1d\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\ub294 \uae30\ud68c\ub97c \ubc1c\uacac\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ube0c\ub79c\ub4dc\ub294 \ucc44\ub110 \ubc0f \uc778\ud130\ub799\uc158 \uc9c0\uc810 \uc804\ubc18\uc5d0\uc11c \ub354 \ub098\uc740 \uacbd\ud5d8\uc744 \uc124\uacc4\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\uc5ec\uc815 \ucd5c\uc801\ud654:<\/strong> \uc0c8\ub85c\uc6b4 \uacbd\ud5d8, \ud2b9\ud788 \ud2b9\uc815 \uace0\uac1d\uc5d0\uac8c \ub9de\ucda4\ud654\ub41c \uacbd\ud5d8\uc774 \uacc4\ud68d\ub300\ub85c \uc791\ub3d9\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 CX \ub9ac\ub354\ub4e4\uc740 \uc6d0\uce58 \uc54a\ub294 \uacb0\uacfc\ub97c \ud53c\ud558\uba74\uc11c \uc790\uc2e0 \uc788\uac8c \ubcc0\ud654\ub97c \uc774\ub04c\uc5b4 \ub098\uac11\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\ubcf4\uace0\uc11c\uc758 \uc870\uc0ac \uacb0\uacfc\ub294 AI\uc758 \uc7a0\uc7ac\uc801\uc778 \uc601\ud5a5\uc744 \uac15\uc870\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc124\ubb38 \uc870\uc0ac\uc5d0 \uc751\ub2f5\ud55c CX \ub9ac\ub354 \uc911 76%\uac00 AI\ub97c \ud65c\uc6a9\ud558\uac70\ub098 \uc2dc\ubc94 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc778\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. CX \ub9ac\ub354 \uc911 72%\ub294 \uace0\uac1d \uc5ec\uc815\uc758 \ubb38\uc81c\uc810\uc744 \ud30c\uc545\ud558\ub294 \ub370 AI\ub97c \uc0ac\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc608\uce21 \ubd84\uc11d\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uace0\uac1d \ud589\ub3d9\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ud30c\uc545\ud558\uc5ec \uc5ec\uc815\uc758 \ubaa8\ub4e0 \ub9c8\ucc30 \uc9c0\uc810\uc744 \uc0ac\uc804\uc5d0 \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\uce21 \ubd84\uc11d\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \ubaa8\ub378\uc758 \ucd08\uc810\uc744 &#8220;\uc5b4\ub5bb\uac8c \ud574\uacb0\ud560 \uc218 \uc788\uc744\uae4c?&#8221;\uc5d0\uc11c &#8220;\uc5b4\ub5bb\uac8c \uc608\ubc29\ud560 \uc218 \uc788\uc744\uae4c?&#8221;\ub85c \uc804\ud658\ud569\ub2c8\ub2e4.<\/p>\n<h2>\uc120\uc81c\uc801 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0\uc11c AI \uae30\ubc18 \uacf5\uac10\uc758 \uc5ed\ud560<\/h2>\n<p>\uc120\uc81c\uc801 \uace0\uac1d \uc11c\ube44\uc2a4\ub294 \ud6a8\uc728\uc131\uacfc \uad00\ub828\uc774 \uc788\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc9c0\ub9cc, \uacbd\ud5d8 \uc804\ubc18\uc5d0 \uacf5\uac10\uc744 \uc804\ud558\ub294 \ubc29\ubc95\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 AI \uae30\ubc18 \uc815\uc11c \ubc0f \uacf5\uac10 \ubd84\uc11d\uc744 \ud1b5\ud574 \uc5b8\uc5b4\uc801 \ub2e8\uc11c, \ud589\ub3d9,\uc774\uc804\uc758 \uc778\ud130\ub799\uc158\uc744 \uae30\ubc18\uc73c\ub85c \uc2e4\ub9dd \ub610\ub294 \ubd88\ub9cc\uc744 \ub290\ub07c\ub294 \uace0\uac1d\uc744 \uc2dd\ubcc4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ubc14\ud0d5\uc73c\ub85c \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d\uc744 \uc774\ud574\ud558\uace0 \uace0\ucda9\uc744 \uacf5\uac10\ud558\uba70 \uace0\uac1d \ubb38\uc81c\uc5d0 \ub300\ud55c \uc9c4\uc815\ud55c \ud574\uacb0\ucc45\uc744 \uc81c\uc2dc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. CX \ub9ac\ub354\ub4e4 \uc0ac\uc774\uc5d0\uc11c\ub3c4 \uacf5\uac10 \ubd84\uc11d\uc5d0 \ub300\ud55c \uad00\uc2ec\uc774 \uae09\uc99d\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc124\ubb38 \uc870\uc0ac \uc751\ub2f5\uc790\uc758 20%\uac00 \uc774\ubbf8 AI \uae30\ubc18 \uacf5\uac10 \ub3c4\uad6c\ub97c \ub3c4\uc785\ud558\uc5ec \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uac1c\uc120\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubb3c\ub860 AI \uae30\ubc18 \uc811\uadfc \ubc29\uc2dd\uc774 \uc0ac\ub78c\uc758 \uacf5\uac10\uc744 \uc644\uc804\ud788 \ub300\uccb4\ud560 \uc218\ub294 \uc5c6\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ub354 \uac1c\uc778\uc801\uc778 \uc218\uc900\uc5d0\uc11c \uace0\uac1d\uacfc \uc18c\ud1b5\ud560 \uc218 \uc788\ub294 \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uacf5\uac10 \ub2a5\ub825\uc744 \uac15\ud654\ud569\ub2c8\ub2e4. AI \uae30\ubc18 \uacf5\uac10 \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud558\uba74 \uace0\uac1d\uc758 \ubd88\ub9cc\uc744 \uc778\uc2dd\ud558\uac70\ub098 \uc644\ubcbd\ud55c \uc21c\uac04\uc5d0 \ucd5c\uc801\uc758 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\ub294 \ub4f1 \uac10\uc131\uc801\uc774\uace0 \uc9c0\ub2a5\uc801\uc778 \uc120\uc81c\uc801 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5d0 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<h2>\uc120\uc81c\uc801 AI \uad6c\ud604\uc758 \uacfc\uc81c\uc640 \uae30\ud68c<\/h2>\n<p>\uc120\uc81c\uc801 \uc11c\ube44\uc2a4\ub97c \uc704\ud55c AI \uad6c\ud604\uc5d0 \uc5b4\ub824\uc6c0\uc774 \uc5c6\ub294 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4. \ub370\uc774\ud130 \ud488\uc9c8\uacfc \ubcf4\uc548\uc740 \ub9ce\uc740 CX \ub9ac\ub354\uc758 \uac00\uc7a5 \ud070 \uad00\uc2ec\uc0ac\uc774\uba70, \uc124\ubb38 \uc870\uc0ac \uc751\ub2f5\uc790\uc758 64%\uac00 \ub370\uc774\ud130 \uac1c\uc778 \uc815\ubcf4 \ubcf4\ud638\ub97c AI \ub3c4\uc785\uc758 \ud575\uc2ec \uc7a5\uc560\ubb3c\ub85c \uaf3d\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc120\uc81c\uc801 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub824\uba74 AI \uae30\ubc18 \uc2dc\uc2a4\ud15c\uc5d0\uc11c \ub300\ub7c9\uc758 \uace0\ud488\uc9c8 \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uadf8\ub7ec\ub824\uba74 \uac15\ub825\ud55c \ub370\uc774\ud130 \uad00\ub9ac \uc804\ub7b5\uacfc \uc5c4\uaca9\ud55c \ubcf4\uc548 \ud504\ub85c\ud1a0\ucf5c\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \uc870\uc9c1\uc740 AI\ub97c \ub3c4\uc785\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \ub0b4\ubd80 \uc800\ud56d\uc5d0 \uc9c1\uba74\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc124\ubb38 \uc870\uc0ac\uc5d0 \ucc38\uc5ec\ud55c CX \ub9ac\ub354 \uc911 66%\uac00 \uba85\ud655\ud55c AI \ub85c\ub4dc\ub9f5\uc744 \uac00\uc9c0\uace0 \uc788\ub2e4\uace0 \ub2f5\ud55c \ubc18\uba74, 49%\ub294 \uae30\uc220\uc5d0 \ub300\ud55c \uc9c1\uc6d0\uc758 \uc6b0\ub824\ub97c \ud45c\uba85\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc77c\uc790\ub9ac \uc0c1\uc2e4\uc5d0 \ub300\ud55c \ub450\ub824\uc6c0\uacfc \uad00\ub828\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \uc7a5\ubcbd\uc744 \uadf9\ubcf5\ud558\ub824\uba74, \uc870\uc9c1\uc740 AI\uac00 \uc778\uac04\uc758 \uc5ed\ub7c9\uc744 \ub300\uccb4\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ub3c4\uad6c\uc784\uc744 \uac15\uc870\ud558\uba70 \uc9c1\uc6d0 \uc911\uc2ec \ubb38\ud654\ub97c \uc870\uc131\ud574\uc57c \ud569\ub2c8\ub2e4. \uc9c0\uc18d\uc801\uc73c\ub85c \uad50\uc721\uc744 \uc81c\uacf5\ud558\uace0 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\ud558\ub294 AI\uc758 \uac00\uce58\ub97c \uac15\uc870\ud558\uba74 AI\ub97c \uae0d\uc815\uc801\uc73c\ub85c \ubc1b\uc544\ub4e4\uc774\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>AI \uae30\ubc18 \uc120\uc81c\uc801 \uc11c\ube44\uc2a4 \uad6c\ud604\uc5d0\ub294 \ub9ce\uc740 \ub09c\uad00\uc774 \uc788\uc9c0\ub9cc \uc7a0\uc7ac\uc801 \uc774\uc810\uc740 \ud6e8\uc52c \ub354 \ub9ce\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \uac1c\uc778\ud654\ub418\uace0 \ud6a8\uc728\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uc694\uad6c\ud558\uace0 \uc788\ub294 \ub9cc\ud07c, CX\uc5d0\uc11c AI\uc758 \uc5ed\ud560\uc740 \ub354\uc6b1 \ud655\ub300\ub420 \uac83\uc785\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \uc124\ubb38 \uc870\uc0ac\uc5d0 \ucc38\uc5ec\ud55c CX \ub9ac\ub354 \uc911 83%\ub294 AI \uae30\uc220\uc774 \ubbf8\ub798\uc5d0 \uc911\uc694\ud55c \ucc28\ubcc4\ud654 \uc694\uc18c\uac00 \ub420 \uac83\uc774\ub77c\uace0 \ubcf4\uace0 \uc788\uc73c\uba70, 57%\ub294 \uc7ac\ubb34 \uc131\uacfc \uac1c\uc120\uc73c\ub85c \uc774\uc5b4\uc9c8 \uac83\uc73c\ub85c \uc608\uc0c1\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\uc120\uc81c\uc801 CX\uc758 \ubbf8\ub798\ub97c \ud604\uc2e4\ub85c!<\/h2>\n<p>AI \uae30\ubc18\uc758 \uc120\uc81c\uc801 \uc11c\ube44\uc2a4\ub85c\uc758 \uc804\ud658\uc740 \uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5\uc758 \ud328\ub7ec\ub2e4\uc784 \uc804\ud658\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. AI\ub294 \uc694\uad6c \uc0ac\ud56d\uc744 \uc608\uce21\ud558\uace0, \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud558\uae30 \uc804\uc5d0 \ud574\uacb0\ud558\uace0, \uc778\ud130\ub799\uc158\uc744 \uac1c\uc778\ud654\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc774 CX\ub97c \ud5a5\uc0c1\ud558\uace0, \uc6d0\ud65c\ud558\uace0 \uc138\uc2ec\ud558\uace0 \uacf5\uac10\ud558\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774 \uae30\uc220\uc744 CX \uc804\ub7b5\uc5d0 \uc131\uacf5\uc801\uc73c\ub85c \ud1b5\ud569\ud55c \uc870\uc9c1\uc740 \ub2e8\uc21c\ud55c \uc11c\ube44\uc2a4 \ud5a5\uc0c1\uc744 \ub118\uc5b4, \ube60\ub974\uac8c \uc9c4\ud654\ud558\ub294 \uace0\uac1d \uc911\uc2ec \ud658\uacbd\uc758 \ub9ac\ub354\ub85c \uc790\ub9ac\ub9e4\uae40\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc120\uc81c\uc801 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0\uc11c AI\uc758 \uc7a0\uc7ac\ub825\uc744 \ucd5c\ub300\ud55c \ud65c\uc6a9\ud558\ub824\uba74 CX \ub9ac\ub354\ub4e4\uc740 \ub370\uc774\ud130 \ud488\uc9c8\uc744 \uc6b0\uc120\uc2dc\ud558\uace0, \uc608\uce21 \ubd84\uc11d, \uacf5\uac10 \ubd84\uc11d, \uc815\uc11c \ubd84\uc11d\uacfc \uac19\uc740 \ub3c4\uad6c\uc5d0 \ud22c\uc790\ud558\uba70, \uc9c0\uc18d\uc801\uc778 \ud559\uc2b5\uacfc \ud601\uc2e0\uc744 \uc9c0\uc6d0\ud558\ub294 \ubb38\ud654\ub97c \uc870\uc131\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc811\uadfc \ubc29\uc2dd\uc740 \uacbd\uc7c1 \uc2dc\uc7a5\uc5d0\uc11c \uae30\uc5c5\uc744 \ucc28\ubcc4\ud654\ud560 \ubfd0 \uc544\ub2c8\ub77c, \uc7a5\uae30\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc744 \uc774\ub044\ub294 \uace0\uac1d \ucda9\uc131\ub3c4\uc640 \uc2e0\ub8b0\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\uc744 \uc704\ud55c CX \ub9ac\ub354\ub4e4\uc758 AI \uae30\uc220 \uc0ac\uc6a9 \uacc4\ud68d \ubc0f \ubc29\ubc95\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc744 &#8220;<a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/customer-experience-in-the-age-of-ai?ost_tool=blog&#038;ost_campaign=cp0005332_tofu_cl-lp&#038;ost_content=customer_experience_in_the_age_of_ai\" target=\"_blank\" rel=\"noopener\">AI \uc2dc\ub300\uc758 \uace0\uac1d \uacbd\ud5d8<\/a>&#8221; \ubcf4\uace0\uc11c \uc804\ubb38\uc5d0\uc11c \ud655\uc778\ud574 \ubcf4\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\uace0\uac1d\uc758 \uae30\ub300\uce58\uac00 \uacc4\uc18d \ub192\uc544\uc9d0\uc5d0 \ub530\ub77c, \uc810\uc810 \ub354 \ub9ce\uc740 \uc870\uc9c1\uc774 \uc778\uacf5 \uc9c0\ub2a5(AI) \uae30\ubc18\uc758 \uc120\uc81c\uc801 \uc11c\ube44\uc2a4\ub85c \uc804\ud658\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc874\uc758 \uace0\uac1d \uacbd\ud5d8(CX) \ubaa8\ub378\uc740 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud55c 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