{"id":562793,"date":"2025-03-31T18:10:57","date_gmt":"2025-04-01T01:10:57","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=562793"},"modified":"2025-03-31T18:10:57","modified_gmt":"2025-04-01T01:10:57","slug":"how-digital-workforce-management-improves-plans-and-forecasts","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/how-digital-workforce-management-improves-plans-and-forecasts","title":{"rendered":"\ucd5c\uc2e0 \ucee8\ud0dd\uc13c\ud130 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 4\uac00\uc9c0 \uc774\uc810"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column elemental_order=”order-2″][vc_column_text css=””]\ub514\uc9c0\ud138 \uc2dc\ub300\uc5d0\uc11c \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac(WFM)\ub294 \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc744 \uc704\ud55c \ucee8\ud0dd\uc13c\ud130\uc758 \ud575\uc2ec \uc694\uc18c\uc785\ub2c8\ub2e4. \ubd88\uacfc \uc5bc\ub9c8 \uc804\ub9cc \ud574\ub3c4 WFM\uc740 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud22c\uc785\ud574\uc57c \ud558\ub294 \uc218\ub3d9 \ud504\ub85c\uc138\uc2a4\uc640 \ube44\ud6a8\uc728\uc801\uc778 \ub3c4\uad6c\uc5d0 \uc758\uc874\ud588\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\uc81c\ub294 \uc778\uacf5 \uc9c0\ub2a5(AI) \uae30\ubc18 \uae30\uc220\uacfc\uc758 \ud1b5\ud569\uc744 \ud1b5\ud574 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \ubc29\uc2dd\uc744 \ud601\uc2e0\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ubcf4\ub2e4 \uc804\ub7b5\uc801\uc778 \uc758\uc0ac \uacb0\uc815\uacfc \ud6a8\uc728\uc801\uc778 \uc77c\uc815 \uc218\ub9bd\uc740 \ubb3c\ub860, \uc9c1\uc6d0\uc758 \ucc38\uc5ec\ub3c4\uae4c\uc9c0 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ubb3c\ub860, \ub192\uc740 \uc131\uacfc\ub97c \ub0b4\ub294 \uc6cc\ud06c\ud3ec\uc2a4\ub97c \uad6c\ucd95\ud558\uace0 \uad00\ub9ac<\/a>\ud558\ub294 \uc77c\uc740 \uc27d\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc774\ub294 \ubd88\uac00\ub2a5\ud55c \ubbf8\uc158\ub3c4 \uc544\ub2d9\ub2c8\ub2e4. \uadf8 \uc2dc\uc791\uc810\uc774\uc790 \uc131\uacf5 \uae30\ubc18\uc740 \ubc14\ub85c ‘\ud544\uc694\ud55c \ub3c4\uad6c\uc640 \uae30\ub2a5\uc758 \uc6d0\ud65c\ud55c \uc5f0\uacb0’\uc785\ub2c8\ub2e4. \uadf8\ub807\uac8c\ub9cc \ub41c\ub2e4\uba74 \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc73c\ub85c \uc6cc\ud06c\ud3ec\uc2a4 \uacc4\ud68d<\/a>\uc744 \uc2e4\ud589\ud558\uace0, \ube44\uc6a9\uc744 \uad00\ub9ac\ud558\uace0, \uc9c1\uc6d0\uacfc \uace0\uac1d\uc758 \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \ub3c4\uad6c\ub85c \ubaa8\ub450\uc758 \uae30\ub300 \ucda9\uc871<\/h2>\n

\uae30\uc5c5\uc740 \uace0\uac1d \uacbd\ud5d8<\/a>\uc744 \uc801\uc2dc\uc5d0 \uc804\ub2ec\ud558\uace0, \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\uace0, \ube44\uc988\ub2c8\uc2a4\ub97c \uc131\uc7a5\uc2dc\ud0a4\uae30 \uc704\ud574 \uace0\uac1d\uc774 \uc5b8\uc81c \uc5b4\ub514\uc11c\ub4e0 \uc6d0\ud558\ub294 \ucc44\ub110\uc744 \ud1b5\ud574 \uae30\uc5c5\uacfc \uc5f0\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uc634\ub2c8\ucc44\ub110 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc774 \uc99d\uac00\ud568\uc5d0 \ub530\ub77c, \ucee8\ud0dd\uc13c\ud130<\/a>\ub294 \uac1c\uc778 \uc815\ubcf4\ub97c \uc548\uc804\ud558\uac8c \ubcf4\ud638\ud558\uace0 \ubaa8\ub4e0 \ud1b5\ud569\uc744 \ub192\uc740 \uc218\uc900\uc73c\ub85c \uad00\ub9ac\ud574\uc57c \ud558\ub294 \uacfc\uc81c\uc5d0 \uc9c1\uba74\ud588\uc2b5\ub2c8\ub2e4. \uc6b4\uc601 \ube44\uc6a9\uc744 \ub298\ub9ac\uc9c0 \uc54a\uc73c\uba74\uc11c \ubc95\uacfc \uaddc\uc815\ub3c4 \uc900\uc218\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\ucee8\ud0dd\uc13c\ud130\ub294 \uacb0\uadfc, \ub192\uc740 \uc774\uc9c1\ub960, \ube44\ud6a8\uc728\uc801\uc778 \uc808\ucc28, \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5, \ubcf5\uc7a1\ud55c \ub3c4\uad6c\uc640 \ud504\ub85c\uc138\uc2a4\uac00 \ud2b9\uc9d5\uc778 \uae4c\ub2e4\ub85c\uc6b4 \uc5c5\ubb34 \ud658\uacbd\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac\uc790\ub294 \uc11c\ube44\uc2a4 \ud504\ub85c\ube44\uc800\ub2dd\uc744 \ubcf4\uc7a5\ud574\uc57c \ud558\uba70, \uace0\ub3c4\ub85c \ud6c8\ub828\ub418\uace0 \ub2e4\uc7ac\ub2e4\ub2a5\ud55c \ub514\uc9c0\ud138 \uc778\ub825\uc744 \ud655\ubcf4\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uc5ec\uae30\uc5d0 \ub354\ud574 \uc9c1\uc6d0\uc758 \uae30\ub300\uce58\ub3c4 \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5c5\ubb34 \uc77c\uc815\uc5d0 \ub354 \ub9ce\uc740 \uc720\uc5f0\uc131\uc744 \uc6d0\ud558\uba70 \uc2a4\ud0ac \uac1c\ubc1c\uacfc \uc804\ubb38\uc801\uc778 \ucee4\ub9ac\uc5b4 \uc131\uc7a5\uc744 \uae30\ub300\ud569\ub2c8\ub2e4.<\/p>\n

Genesys \ubcf4\uace0\uc11c “Human Values: \uace0\uc131\uacfc \ucee8\ud0dd\uc13c\ud130\ub97c \uc704\ud55c \uc6b4\uc601 \uccb4\uc81c<\/a>“\uc5d0 \ub530\ub974\uba74 \ub192\uc740 \uc131\uacfc\ub97c \uc62c\ub9ac\ub294 \uc0c1\ub2f4\uc0ac\ub4e4\uc740 \ucee8\ud0dd\uc13c\ud130 \uadfc\ubb34\uc5d0\uc11c \uac00\uc7a5 \uc990\uac70\uc6b4 \ubd80\ubd84\uc73c\ub85c \u2018\uc0c8\ub85c\uc6b4 \uc2a4\ud0ac(38%) \ubc0f \uc0c8\ub85c\uc6b4 \uae30\uc220(23%) \uc2b5\ub4dd’\uc744 \uc190\uaf3d\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\ub7ec\ud55c \uc0c8\ub85c\uc6b4 \uc6cc\ud06c\ud3ec\uc2a4 \ud328\ub7ec\ub2e4\uc784 \uc18d\uc5d0\uc11c \uae30\uc874\uc758 \ucf5c\uc13c\ud130 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \ub354 \uc774\uc0c1 \uc720\ud6a8\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n

\uae30\uc5c5\uc740 \uc801\uc808\ud55c \uae30\uc220\uc744 \uac16\ucd98 \uc778\ub825\uc744 \ud655\ubcf4\ud558\uace0, \uc720\uc9c0\ud558\uace0, \ubc88\uc544\uc6c3\uc744 \uc904\uc774\uace0, \ud544\uc694\uc5d0 \ub530\ub77c \ud655\uc7a5\ud560 \uc218 \uc788\ub294 \uc194\ub8e8\uc158\uc744 \uac16\ucdb0\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc758 \uae30\ub300\ub97c \ud6a8\uc728\uc801\uc73c\ub85c \ucda9\uc871\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac\ub97c \uc704\ud55c AI \uae30\ubc18 \uc194\ub8e8\uc158<\/h2>\n

Genesys Cloud\u2122 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM)<\/a>\uc5d0\uc11c \uc81c\uacf5\ud558\ub294 \uc194\ub8e8\uc158\uacfc \uac19\uc740, AI \uae30\ubc18 \uc194\ub8e8\uc158\uc740 \ucf5c\uc13c\ud130\uc758 \uae30\uc874 WFM \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ubcf4\ub2e4 \uac04\uc18c\ud654\ub41c \ub370\uc774\ud130 \uae30\ubc18 \ud504\ub85c\uc138\uc2a4\ub85c \uc804\ud658\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub3c4\uad6c\ub294 \uc608\uce21 \ubc0f \uc77c\uc815 \uad00\ub9ac<\/a>\uc640 \uad00\ub828\ub41c \ub9ce\uc740 \uc218\ub3d9 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\ub294 \ub4f1 \ubcc0\ud654\ud558\ub294 \uc6cc\ud06c\ud3ec\uc2a4\uc758 \ub2c8\uc988\uc5d0 \ubbfc\ucca9\ud558\uac8c \ub300\uc751\ud560 \uc218 \uc788\ub294 \uc720\uc5f0\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n

\uc608\ub97c \ub4e4\uc5b4, Genesys Cloud WEM\uc740 AI\ub97c \ud1b5\ud569\ud558\uc5ec \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uace0 \ubbf8\ub798\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \uc608\uce21\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \uc608\uce21 \ubc0f \uc77c\uc815 \uad00\ub9ac\ub97c \uac1c\uc120\ud569\ub2c8\ub2e4. \uacc4\ud68d \ub2f4\ub2f9\uc790\uc640 \uc77c\uc815 \uad00\ub9ac \ub2f4\ub2f9\uc790\ub294 \ub354 \uc815\ud655\ud558\uace0 \ud6a8\uc728\uc801\uc778 \uc778\ub825 \ubc30\uce58 \ubaa8\ub378\uc744 \uc218\ub9bd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

AI\ub294 \uc608\uc815\uc5d0 \uc5c6\ub358 \uacb0\uadfc, \uace0\uac1d \uc778\ud130\ub799\uc158 \uae09\uc99d \ub4f1 \uc2e4\uc2dc\uac04\uc73c\ub85c \ubcc0\ud654\ud558\ub294 \uc0c1\ud669\uc744 \ubc18\uc601\ud558\uc5ec \uc790\ub3d9\uc73c\ub85c \uc870\uc815\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \uae30\uc5c5\uc740 \ub9ce\uc740 \ub178\ub825 \uc5c6\uc774\ub3c4 \uc11c\ube44\uc2a4 \uc218\uc900 \uacc4\uc57d(SLA)\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ucd5c\uc2e0 \uc634\ub2c8\ucc44\ub110 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac(WFM) \uacc4\ud68d \uc804\ub7b5 \uac1c\ubc1c\uc740 \ud300\uacfc \ucee8\ud0dd\uc13c\ud130\uc5d0 \ub2e4\uc74c\uacfc \uac19\uc740 4\uac00\uc9c0 \uc774\uc810\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column elemental_order=”order-2″][vc_column_text css=””]<\/p>\n

1. \uace0\uac1d \uacbd\ud5d8 \uac1c\uc120<\/h2>\n

\uace0\uac1d \uacbd\ud5d8(CX) \uac1c\uc120\uc740 \ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4 \uc804\ub7b5\uc5d0\uc11c \uc544\uc8fc \uc911\uc694\ud569\ub2c8\ub2e4. \uc804\ub7b5\uc801 \uad00\uc810\uc5d0\uc11c \ubcfc \ub54c, \uace0\uac1d \uacbd\ud5d8\uc740 \uc811\uc810 \ubc0f \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c SLA \ubc0f \uc131\uacfc KPI<\/a>\ub97c \ucda9\uc871\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574\uc120 \uc801\ud569\ud55c \uc2a4\ud0ac\uc744 \uc9c0\ub2cc \uc801\ud569\ud55c \uc778\ub825\uc774 \uc801\uc808\ud55c \uc2dc\uae30\uc5d0 \uc778\ud130\ub799\uc158\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \ubc0f \uc0c1\ub2f4\uc0ac\uc758 \uc6d0\ud65c\ud55c \uc5f0\uacb0<\/h3>\n

\ucd5c\uc2e0 \ucee8\ud0dd\uc13c\ud130\ub294 \uc218\ub3d9\uc73c\ub85c \uad6c\ucd95\ub41c \uae30\uc220 \ubc0f \ub300\uae30\uc5f4 \uae30\ubc18 \ub77c\uc6b0\ud305\uc5d0\uc11c \ubc97\uc5b4\ub098\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc798\ubabb\ub41c \uc778\ud130\ub799\uc158\uc740 \uc608\uae30\uce58 \ubabb\ud55c \ucd08\uacfc \uc791\uc5c5 \ube44\uc6a9, \ud1b5\ud654 \uc804\ud658 \ud69f\uc218, \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04\uc744 \uc99d\uac00\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n

\ub530\ub77c\uc11c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc5d0 \ud1b5\ud569\ub41c \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc194\ub8e8\uc158\uc744 \uac16\ucd94\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uad00\ub9ac\uc790\uac00 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc0c1\ub2f4\uc0ac \uc77c\uc815\uc744 \ud655\uc778\ud558\uace0 \uac00\uc6a9\uc131, \uc2a4\ud0ac, \ucc44\ub110\uc5d0 \ub530\ub77c \uc870\uc815\ud560 \uc218 \uc788\ub294 \ub77c\uc6b0\ud305 \uc5d4\uc9c4\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n

\uc774\ub807\uac8c \ud558\uba74 \uc77c\uc815\uc744 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc77c\uc815\uc774 \uc815\ud574\uc9c0\uc9c0 \uc54a\uc558\uac70\ub098 \uc815\ud574\uc9c4 \ucc44\ub110\uc744 \ud1b5\ud574 \ud2b9\uc815 \ubb38\uc758\ub97c \ucc98\ub9ac\ud560 \uc900\ube44\uac00 \ub418\uc5b4 \uc788\uc9c0 \uc54a\uc740 \uc9c1\uc6d0\uc5d0\uac8c\ub294 \uc778\ud130\ub799\uc158\uc774 \uc804\ub2ec\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub530\ub77c\uc11c \uc608\uc815\uc5d0 \uc5c6\ub358 \ucd08\uacfc \uadfc\ubb34\uc640 \uc778\uac74\ube44\ub97c \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc801\uc808\ud55c \uc2a4\ud0ac\uacfc \uc801\uc808\ud55c \uad50\uc721\uc744 \ud1b5\ud574 \uc9c1\uc6d0\uc740 \uc815\ud574\uc9c4 \uc2dc\uac04\uc5d0 \uc791\uc5c5\uc744 \ub9c8\uce60 \uc218 \uc788\ub294 \ucda9\ubd84\ud55c \uc2dc\uac04\uc744 \uac16\uac8c \ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]<\/p>\n

2. \ubd84\uc11d \ubc0f \ubcf4\uace0 \uae30\ubc18\uc758 \uad00\ub9ac \uac15\ud654<\/h2>\n

\uace0\uae09 \ubd84\uc11d \ubc0f \ubcf4\uace0 \uae30\ub2a5\uc740 \ud6a8\uacfc\uc801\uc778 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac\uc758 \ub610 \ub2e4\ub978 \ud575\uc2ec \uc694\uc18c\uc785\ub2c8\ub2e4. AI \uae30\ubc18 \uc194\ub8e8\uc158\uc740 \uc0c1\ub2f4\uc0ac \uc131\uacfc, \uc9c1\uc6d0 \uc694\uad6c \uc0ac\ud56d, \uace0\uac1d \uc778\ud130\ub799\uc158 \ud328\ud134 \ub4f1\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\ub97c \uad00\ub9ac\uc790\uc5d0\uac8c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n

\ud6a8\uc728\uc131 \ud5a5\uc0c1 \ubc0f \uc218\uc775 \uc99d\ub300<\/h3>\n

AI \uae30\ubc18 \ud504\ub85c\uc138\uc2a4\ub97c \uc0ac\uc6a9\ud574 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc790\ub3d9\ud654\ud558\uba74 \uc9c1\uc6d0 \uacbd\ud5d8(EX) \ubc0f \ub77c\uc6b0\ud305 \uc804\ub7b5\uc744 \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc73c\ub85c \uacc4\ud68d\ud558\uace0 \uc2e4\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uae30\ub85d\uacfc \uc694\uad6c \uc0ac\ud56d\uc744 \uc2e4\uc2dc\uac04 \ubc0f \uacfc\uac70 \uc778\ud130\ub799\uc158 \ub370\uc774\ud130\uc640 \uc5f0\uacb0\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uae30\uc5c5\uc740 AI\ub97c \ud65c\uc6a9\ud558\uc5ec \uacfc\uac70 \ubc0f \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uc5ec \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc608\uce21 \ubd84\uc11d\uc744 \uc774\uc6a9\ud574 \uc778\ud130\ub799\uc158 \ud53c\ud06c \uc2dc\uac04\ub300\ub97c \uc608\uce21\ud558\uace0 \uc774\uc5d0 \ub530\ub77c \uc778\ub825 \ubc30\uce58\ub97c \uc870\uc815\ud558\uace0 \ubd88\ud544\uc694\ud55c \ucd08\uacfc \uadfc\ubb34\ub97c \uc608\ubc29\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uad00\ub9ac\uc790\ub294 \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04, \uace0\uac1d \ub9cc\uc871\ub3c4 \uc810\uc218, \ucda9\uc2e4\ub3c4\uc640 \uac19\uc740 KPI\ub97c \ubd84\uc11d\ud558\uc5ec \uac1c\uc120\uc774 \ud544\uc694\ud55c \uc601\uc5ed\uc744 \ud30c\uc545<\/a>\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ubc14\ud0d5\uc73c\ub85c \uc0dd\uc0b0\uc131 \ud5a5\uc0c1\uacfc \ube44\uc6a9 \uc808\uac10 \uc804\ub7b5\uc744 \uad6c\ud604\ud569\ub2c8\ub2e4.<\/p>\n

\ub610\ud55c AI \uae30\ubc18 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc194\ub8e8\uc158\uc740 \uc2e4\ud589 \uac00\ub2a5\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uc5ec \uad00\ub9ac\uc790\uac00 \uc815\ubcf4\uc5d0 \uae30\ubc18\ud55c \uacb0\uc815\uc744 \uc2e0\uc18d\ud558\uac8c \ub0b4\ub9ac\ub3c4\ub85d \uc9c0\uc6d0\ud558\ubbc0\ub85c \ucee8\ud0dd\uc13c\ud130\ub294 \ud56d\uc0c1 \ucd5c\uace0\uc758 \ud6a8\uc728\uc131\uc73c\ub85c \uc6b4\uc601\ub429\ub2c8\ub2e4.<\/p>\n

\uc774\ub7ec\ud55c \ub3c4\uad6c\ub294 \uc9c4\uc815\ud55c \uc720\uc5f0\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc870\uc9c1\uc740 \uc6cc\ud06c\ud3ec\uc2a4 \uc694\uad6c\uc5d0 \ubbfc\ucca9\ud558\uac8c \ub300\uc751\ud558\uace0 \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \uc0c1\ub2f4\uc0ac\uc758 \uc2dc\uac04\uc744 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uacb0\uacfc\uc801\uc73c\ub85c \uc9c1\uc6d0\uc740 \uace0\uac1d \ubb38\uc758\uc5d0 \ud6a8\uc728\uc801\uc73c\ub85c \ub300\uc751\ud558\uace0 \uc77c\uc0c1\uc801\uc778 \ubcc0\ub3d9\uc131\uc744 \ubcf4\ub2e4 \uc27d\uac8c \ucc98\ub9ac\ud558\uac8c \ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]<\/p>\n

3. \ubc88\uc544\uc6c3 \ubc0f \uc774\uc9c1\ub960 \uac10\uc18c<\/h2>\n

\uae30\uc5c5\uc740 \uc9c1\uc6d0\uc758 \ucc38\uc5ec\ub3c4\uc640 \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0 \uc774\uc9c1\ub960\uc744 \uc904\uc774\ub294 \ub370 \uc9c4\uc2ec\uc744 \ub2e4\ud574\uc57c \ud569\ub2c8\ub2e4. \uc9c1\uc6d0\uc5d0\uac8c \uc801\uc808\ud55c \uad50\uc721\uc744 \uc81c\uacf5\ud558\uace0, \uc790\uc2e0\uc774 \ubcf4\uc720\ud55c \uc2a4\ud0ac\uacfc \uc9c0\uc2dd\uc73c\ub85c \uc751\ub300\ud560 \uc218 \uc788\ub294 \uace0\uac1d\uacfc \uc5f0\uacb0\ub418\ub3c4\ub85d \ud558\uba74 \uc5c5\ubb34 \uc2a4\ud2b8\ub808\uc2a4\uac00 \uc904\uc5b4\ub4e4 \uac83\uc785\ub2c8\ub2e4. \uc2a4\ud0ac\uacfc \uc0dd\uc0b0\uc131\uc744 \uac15\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \ucda9\ubd84\ud55c \uae30\ud68c\ub97c \uc81c\uacf5\ud558\uc138\uc694. \uc5c5\ubb34\uc5d0 \ub300\ud55c \ub3d9\uae30\ub97c \uac16\uac8c \ub418\uba70 \ucc38\uc5ec\ub3c4\uac00 \ub192\uc544\uc9d1\ub2c8\ub2e4.<\/p>\n

\uc9c1\uc6d0\uc758 \ubc88\uc544\uc6c3\uacfc \ubd88\ub9cc\uc744 \uc608\ubc29\ud558\uba74 \uc774\uc9c1\uc73c\ub85c \ubc1c\uc0dd\ud558\ub294 \uac01\uc885 \ube44\uc6a9\uc774 \uac10\uc18c\ub418\uace0 \uace0\uac1d\uc758 \ubd88\ud3b8\ub3c4 \uc904\uc5b4\ub4ed\ub2c8\ub2e4. \uc801\ud569\ud55c \ub3c4\uad6c\ub97c \ud1b5\ud574 \uace0\uac1d \uc9c0\uc6d0 \ubaa9\ud45c\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\uc9c0 \uc54a\uc73c\uba74\uc11c \uc9c1\uc6d0\uc774 \uc6d0\ud558\ub294 \uc720\uc5f0\uc131\uacfc \uc131\uc7a5 \uae30\ud68c\ub97c \uc81c\uacf5\ud558\uc138\uc694.<\/p>\n

\uc9c1\uc6d0\uc758 \ucc38\uc5ec\ub3c4 \ubc0f \uc5c5\ubb34 \ud3b8\uc758 \ud5a5\uc0c1<\/h3>\n

\uae30\uc220\uc5d0 \ub300\ud55c \uc9c1\uc6d0\uc758 \ud53c\ub85c\uac10\uc744 \uc904\uc774\ub824\uba74 \uc778\ud130\ub799\uc158, \uc77c\uc815, \uac1c\ubc1c \ub4f1\uc744 \uc190\uc27d\uac8c \uad00\ub9ac\ud560 \uc218 \uc788\ub294 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac \uc911\uc2ec\uc758 \ud1b5\ud569 \uc194\ub8e8\uc158\uc73c\ub85c \uc774\ub7ec\ud55c \uc791\uc5c5\uc744 \uc218\ud589\ud558\uba74 \uc2dc\uac04\uc744 \ud06c\uac8c \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ubaa8\ub4e0 \uc778\ud130\ub799\uc158 \uc720\ud615\uc744 \uc27d\uac8c \uad00\ub9ac\ud560 \uc218 \uc788\ub294 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud558\uace0 \uc5c5\ubb34\ub97c \uc9c0\uc6d0\ud558\ub294 \ucf54\uce6d \uae30\ub2a5\uc744 \ucd94\uac00\ud558\uc138\uc694. \uc9c1\uc6d0\uc740 \uc77c\uc0c1\uc801\uc778 \uc5c5\ubb34\uc5d0 \ub354\uc6b1 \ubab0\uc785\ud558\uac8c \ub429\ub2c8\ub2e4. \uc774\uc640 \ud568\uaed8 \uae30\uc5c5\uc740 \uc77c\uad00\uc131\uc744 \uc720\uc9c0\ud558\uace0, \uc6b0\uc218 \uc9c1\uc6d0\uc744 \uc720\uc9c0\ud558\uace0, \uc870\uc9c1\uc758 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud560\ub2f9\ub41c \ub2e4\uc591\ud55c \ud65c\ub3d9\uc5d0 \ub300\ud574 \uba85\ud655\uc131\uc744 \uc81c\uacf5\ud558\uba74 \uc9c1\uc6d0\ub4e4\uc740 \uc5c5\ubb34\uc640 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c \uac04\uc5d0 \uc801\uc808\ud55c \uade0\ud615\uc744 \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc9c1\uc6d0\uc774 \uc6d0\ud558\ub294 \uc720\uc5f0\uc131\uc73c\ub85c\ub3c4 \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \uc9c1\uc6d0\uc774 \uc9c1\uc811 \uc790\uc2e0\uc758 \uc77c\uc815\uc744 \uad00\ub9ac\ud558\uace0 \ud734\uac00 \uc694\uccad\uc744 \uc81c\ucd9c\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/p>\n

\uc774\ub7ec\ud55c \uae30\ub2a5\uc774 \uc9c1\uc6d0 \uac1c\ubc1c\uc744 \uc704\ud55c \uac01\uc885 \ub3c4\uad6c\uc640 \uacb0\ud569\ub418\uba74 \uc9c1\uc6d0\uc740 \uc7a0\uc7ac\ub825\uc744 \ud55c\uaecf \ubc1c\ud718\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub610\ud55c \uc9c1\uc6d0\ub4e4\uc740 \ubaa8\ubc14\uc77c \uae30\uae30\uc5d0\uc11c \uc77c\uc815\uc744 \ud655\uc778\ud558\uace0 \uc774\ub3d9 \uc911\uc5d0\ub3c4 \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc288\ud37c\ubc14\uc774\uc800\ub294 \uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc5d0 \uc601\ud5a5\uc744 \uc8fc\uc9c0 \uc54a\uc73c\uba74\uc11c \ubcc0\ud654\uc5d0 \uc81c\ub54c \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc634\ub2c8\ucc44\ub110 \ub514\uc9c0\ud138 \uc804\ub7b5 \uad6c\ucd95<\/h3>\n

\ub0a0\ub85c \uc99d\uac00\ud558\ub294 \uace0\uac1d\uc758 \uc694\uad6c\uc640 \uae30\ub300\uce58\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \ucda9\uc871\ud558\ub824\uba74 \ucf5c\uc13c\ud130 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc804\ub7b5\uc744 \ud604\ub300\ud654\ud558\uc138\uc694. \uace0\uac1d\ub9c8\ub2e4 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc774 \ub2e4\ub985\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \uc6d0\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \uc18c\ud1b5\ud558\uae30 \uc704\ud574\uc11c\ub294 \uac01\uac01\uc758 \ucc44\ub110\ub9c8\ub2e4 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc801\ud569\ud55c \uacbd\ud5d8\uc744 \uad6c\ucd95\ud574\uc57c \ud569\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ucf5c\uc13c\ud130 \uc608\uce21 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc0ac\uc6a9\ud558\uba74 \uc778\ub825 \ubc30\uce58\ub97c \ubcf4\ub2e4 \uc27d\uac8c \uad00\ub9ac\ud558\uc5ec \ubd88\ud544\uc694\ud55c \ucd08\uacfc \uadfc\ubb34\ub97c \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc9c1\uc6d0\uc740 \uc791\uc5c5\uc744 \uc644\ub8cc\ud560 \uc2dc\uac04\uc774 \uc788\ub294 \uacbd\uc6b0\uc5d0\ub9cc \uc791\uc5c5\uc744 \ubc1b\uac8c \ub429\ub2c8\ub2e4. \ub610\ud55c \uc798\ubabb \uc804\ub2ec\ub41c \uc778\ud130\ub799\uc158\uacfc \uc791\uc5c5 \ud56d\ubaa9\uc744 \uc904\uc5ec \uc9c1\uc6d0\uc758 \uc2a4\ud2b8\ub808\uc2a4\ub97c \uc904\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n

\uc5ec\uae30\uc5d0 \ub354\ud574 \uae30\uc5c5\uc740 \uc9c1\uc6d0\uc758 \uc704\uce58 \ubc0f \uc138\ub300\ubcc4 \uc5c5\ubb34 \uc2a4\ud0c0\uc77c\uc744 \ubd88\ubb38\ud558\uace0 \uc0c8\ub85c\uc6b4 \uc5c5\ubb34 \ud328\ub7ec\ub2e4\uc784\uacfc \uc778\ub825\uc758 \ub2e4\uc591\uc131\uc744 \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4. \uc6d0\uaca9 \ubc0f \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34\ub294 \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uc870\uc9c1\uc5d0\uc11c \uc0c8\ub85c\uc6b4 \ud45c\uc900\uc73c\ub85c \ube60\ub974\uac8c \uc790\ub9ac \uc7a1\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uac15\ub825\ud55c WEM \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uba74 \uc288\ud37c\ubc14\uc774\uc800\ub294 \ub3c4\uc2dc, \uad6d\uac00, \ub610\ub294 \uc804 \uc138\uacc4\uc5d0 \ubd84\uc0b0\ub41c \ud300\uc744 \uc218\uc6d4\ud558\uac8c \uc774\ub04c \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=””]<\/p>\n

4. \ube44\uc6a9 \uc808\uac10<\/h2>\n

\uc6b4\uc601 \ud6a8\uc728\uc131 \ud5a5\uc0c1\uc740 \ucee8\ud0dd\uc13c\ud130\uc758 \uc77c\uad00\ub41c \ubaa9\ud45c\uc785\ub2c8\ub2e4. \ud1b5\ud569 \ubc0f \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uc81c\uc5b4 \uae30\ub2a5\uc744 \uc911\uc559 \uc9d1\uc911\ud654\ud558\uace0, \ube44\uc6a9\uc744 \uc808\uac10\ud558\uba70, \ud504\ub85c\uc138\uc2a4\uc640 \uc9c1\uc6d0\uc758 \ud6a8\uc728\uc131\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uac04\uacb0\uc131, \uc815\ud655\uc131, \uc77c\uad00\uc131<\/h3>\n

\uae30\uc220 \ubc0f \uc77c\uc815\uc744 \ud55c\uacf3\uc5d0\uc11c \uc5c5\ub370\uc774\ud2b8\ud558\uace0 \uad00\ub9ac\ud558\uba74 \uc77c\uc0c1\uc801\uc778 \ubcc0\uacbd \uc0ac\ud56d\uc744 \uc218\ub3d9\uc73c\ub85c \ucc98\ub9ac\ud558\ub294 \uc2dc\uac04\uacfc \ube44\uc6a9\uc744 \ud06c\uac8c \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ucc44\ub110, WEM \uc2dc\uc2a4\ud15c, \ub77c\uc6b0\ud305 \uc5d4\uc9c4\uc774 \ud568\uaed8 \uc791\ub3d9\ud558\ub3c4\ub85d \ud558\uba74 \uc870\uc9c1\uc740 \uc561\uc138\uc2a4 \uac00\ub2a5\ud55c \ud48d\ubd80\ud55c \ub370\uc774\ud130\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uae30\uc220\uc801\uc778 \uad00\uc810\uc5d0\uc11c \ubcf4\uba74, \uc62c\uc778\uc6d0 \uc194\ub8e8\uc158\uc740 \uc0ac\uc6a9\uc790 \ubc0f \uae30\uc220 \uad00\ub9ac\ub97c \ud1b5\ud569\ud560 \ubfd0 \uc544\ub2c8\ub77c, \uc778\ub825 \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc \uc9c0\ud45c\uc5d0 \ub300\ud55c \ucc44\ub110 \uac04 \uc778\uc0ac\uc774\ud2b8\uc758 \ub2e8\uc77c \uc18c\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uae30\ub85d \ub370\uc774\ud130 \uc0ac\uc6a9\uc744 \uc790\ub3d9\ud654\ud558\uba74 \uc634\ub2c8\ucc44\ub110 \uc608\uce21\uc758 \uc815\ud655\uc131\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\ub97c \ud1b5\ud574 \uc6cc\ud06c\ud3ec\uc2a4 \uacc4\ud68d\uc774 \ubaa8\ub4e0 \ucc44\ub110\uacfc \uc2dc\uac04\uc5d0\uc11c \uc62c\ubc14\ub978 \uc218\uc900\uc73c\ub85c \uc218\ub9bd\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uad00\ub9ac\uc790\ub294 \ube44\uc988\ub2c8\uc2a4 \uaddc\uce59\uc5d0 \ub530\ub77c \uc11c\ube44\uc2a4 \uc218\uc900\uc744 \uc815\uc758\ud558\uace0 \ud544\uc694\ud55c \ud1b5\uacc4\ub97c \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc790\ub3d9\uc73c\ub85c \uc218\uc9d1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc804\uccb4 \ucc44\ub110 \ubc0f \uc5c5\ubb34\uc5d0\uc11c \uaddc\uc815 \uc900\uc218 \ubcf4\uc7a5<\/h3>\n

\uc288\ud37c\ubc14\uc774\uc800\ub294 \uc9c1\uc6d0\ub4e4\uc774 \ud574\uc57c \ud560 \uc77c\uc744 \uc81c\ub54c \ud558\uace0 \uc788\ub294\uc9c0 \ud655\uc778\ud574\uc57c \ud569\ub2c8\ub2e4. \ud1b5\ud569 \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)<\/a>\ub97c \uc774\uc6a9\ud558\uba74 \ub77c\uc6b0\ud305 \ubc0f WEM \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uc9c1\uc6d0\uc758 \ud589\ub3d9\uc744 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0 \ub9de\uac8c “\uc720\ub3c4”\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc62c\uc778\uc6d0 \uc194\ub8e8\uc158\uc740 \uc77c\uc815 \uae30\ubc18 \ub77c\uc6b0\ud305\uc744 \uc81c\uacf5\ud558\ubbc0\ub85c \uc791\uc5c5 \uc804\ud658\uc774 \uc790\ub3d9\uc73c\ub85c \uad00\ub9ac\ub429\ub2c8\ub2e4. \uad00\ub9ac \ud300\uc740 \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \ucc98\ub9ac\ud558\ub294 \ud50c\ub7ab\ud3fc\uacfc \ub3d9\uc77c\ud55c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uc791\uc5c5 \ubd84\ubc30 \ub85c\uc9c1\uc744 \uc81c\uc5b4\ud569\ub2c8\ub2e4.<\/p>\n

\ub610\ud55c \uc77c\uc815, \uc778\ud130\ub799\uc158, \uac8c\uc784\ud615 \uc131\uacfc \uc815\ubcf4\ub97c \uc5f0\uacb0\ud558\uc5ec \uc9c0\uc18d\uc801\uc778 \uc591\ubc29\ud5a5 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc2e4\ud589\ud558\uace0 \uac04\uc18c\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc288\ud37c\ubc14\uc774\uc800\uc640 \uc9c1\uc6d0\uc740 \uc5c5\ubb34 \uc900\uc218, \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04, \uc804\uc1a1 \ube44\uc728 \ub4f1\uc758 \uc2e4\uc2dc\uac04 \uc561\uc138\uc2a4 \uc9c0\ud45c\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ucee8\ud0dd\uc13c\ud130 \uc6cc\ud06c\ud3ec\uc2a4 \ucd5c\uc801\ud654 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ud1b5\ud574 \uc9c1\uc6d0\ub4e4\uc740 \uc9c1\ubb34 \uc804\ubc18\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uace0, \ud574\uc57c \ud560 \uc77c\uc5d0 \ub300\ud55c \uac00\uc2dc\uc131\uc744 \uc5bb\uace0, \uc5c5\ubb34\uc5d0 \ub300\ud55c \ud1b5\uc81c\uad8c\uacfc \ucc45\uc784\uac10\uc744 \uac00\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc131\uacfc\uc5d0 \ub300\ud55c \ud1b5\ud569 \uc778\uc0ac\uc774\ud2b8\uc640 \uc2e4\ud589 \uac00\ub2a5\ud55c \uad8c\uc7a5 \uc0ac\ud56d\uc744 \ud1b5\ud574 \uc644\ubcbd\ud558\uac8c \uc5c5\ubb34\ub97c \ud574\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uc81c\ud488\uc73c\ub85c \uc2a4\ub9c8\ud2b8\ud55c \ube44\uc988\ub2c8\uc2a4 \uad6c\ucd95<\/h2>\n

\ub514\uc9c0\ud138 \uc138\uc0c1\uc5d0\ub294 \ub9ce\uc740 \ub3c4\uc804 \uacfc\uc81c\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc774\ub294 \uae30\ud68c\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n

AI \uae30\ubc18 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uace0\uac1d \uc778\ud130\ub799\uc158, \uc778\ub825 \uc218\uc694, \uc0c1\ub2f4\uc0ac \uc131\uacfc\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc77c\uc815, \uc778\ud130\ub799\uc158 \ub77c\uc6b0\ud305, \uc778\ub825 \ubc30\uce58\ub97c \uc989\uac01\uc801\uc73c\ub85c \uc870\uc815\ud558\uc5ec \uace0\uac1d\uc774 \ud56d\uc0c1 \uc2e0\uc18d\ud558\uace0 \ud6a8\uc728\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \ubc1b\ub3c4\ub85d \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ucee8\ud0dd\uc13c\ud130\ub294 \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \ub300\uae30 \uc2dc\uac04\uc744 \uc904\uc774\uace0 \uace0\uac1d \ubb38\uc758\ub97c \ub354 \ube60\ub974\uac8c \ud574\uacb0\ud558\uba70 \uc804\ubc18\uc801\uc778 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub354\ubd88\uc5b4 \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\ub294 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uace0\uac1d \uc120\ud638\ub3c4\uc5d0 \ub300\ud55c \ucd5c\uc2e0 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc5ec \uc5c5\ubb34 \uc131\uacfc\ub97c \uac1c\uc120\ud558\uace0, \ub354 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4.<\/p>\n

AI \uae30\ubc18 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0, \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\ud558\uba70, \ube44\uc988\ub2c8\uc2a4\ub97c \uc131\uc7a5\uc2dc\ucf1c \ubcf4\uc138\uc694. “\ucd5c\uc2e0 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uc2e4\ubb34 \uac00\uc774\ub4dc<\/a>“\uc5d0\uc11c \ucee8\ud0dd\uc13c\ud130 \uc9c1\uc6d0\uc5d0\uac8c \uc131\uacf5\uc5d0 \ud544\uc694\ud55c \ub3c4\uad6c\uc640 \uae30\uc220\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column elemental_order=”order-2″][vc_column_text css=””]\ub514\uc9c0\ud138 \uc2dc\ub300\uc5d0\uc11c \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac(WFM)\ub294 \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc744 \uc704\ud55c \ucee8\ud0dd\uc13c\ud130\uc758 \ud575\uc2ec \uc694\uc18c\uc785\ub2c8\ub2e4. \ubd88\uacfc \uc5bc\ub9c8 \uc804\ub9cc \ud574\ub3c4 WFM\uc740 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud22c\uc785\ud574\uc57c \ud558\ub294 \uc218\ub3d9 \ud504\ub85c\uc138\uc2a4\uc640 \ube44\ud6a8\uc728\uc801\uc778 \ub3c4\uad6c\uc5d0 \uc758\uc874\ud588\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\uc81c\ub294 \uc778\uacf5 \uc9c0\ub2a5(AI) \uae30\ubc18 \uae30\uc220\uacfc\uc758 \ud1b5\ud569\uc744 \ud1b5\ud574 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \ubc29\uc2dd\uc744 \ud601\uc2e0\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ubcf4\ub2e4 \uc804\ub7b5\uc801\uc778 \uc758\uc0ac \uacb0\uc815\uacfc \ud6a8\uc728\uc801\uc778 \uc77c\uc815 \uc218\ub9bd\uc740 \ubb3c\ub860, \uc9c1\uc6d0\uc758 \ucc38\uc5ec\ub3c4\uae4c\uc9c0 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. […]<\/p>\n","protected":false},"author":755,"featured_media":314824,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[17562],"tax_contenttheme":[14873],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16428],"tax_products_programs":[],"tax_buying_job":[16643],"tax_buyer_persona":[16895],"tax_sector":[],"tax_segment":[17133,17085,17120],"class_list":["post-562793","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr","tax_blogcategory-workforce-engagement-ko-kr","tax_contenttheme-improve-employee-experience-ko-kr","tax_capability_sitewide-wem-ko-kr","tax_buying_job-job-1-problem-identification-ko-kr","tax_buyer_persona-business-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/562793","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/755"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/562793\/revisions"}],"predecessor-version":[{"id":564837,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/562793\/revisions\/564837"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/314824"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=562793"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=562793"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=562793"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=562793"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=562793"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=562793"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=562793"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=562793"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=562793"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=562793"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=562793"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=562793"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=562793"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}