{"id":560309,"date":"2025-02-20T00:17:14","date_gmt":"2025-02-20T08:17:14","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=560309"},"modified":"2025-03-12T00:32:37","modified_gmt":"2025-03-12T07:32:37","slug":"contact-center-software-costs-and-implementation-strategies","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/contact-center-software-costs-and-implementation-strategies","title":{"rendered":"\ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<br>\ube44\uc6a9 \ubc0f \uad6c\ud604 \uc804\ub7b5"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\ud074\ub77c\uc6b0\ub4dc \uae30\uc220\ub85c\uc758 \uae00\ub85c\ubc8c \uc804\ud658\uc744 \uc8fc\ub3c4\ud558\ub294 C\ub808\ubca8 \uc784\uc6d0\ub4e4\uc740 \ud074\ub77c\uc6b0\ub4dc \uae30\uc220\uc758 \uc774\uc810\uc744 \uc218\uce58\ud654\ud558\ub294 \ub370 \uc5b4\ub824\uc6c0\uc744 \ud638\uc18c\ud569\ub2c8\ub2e4. \uc804\ud658\uc73c\ub85c \uc778\ud55c \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub294 \uc5b4\ub5bb\uac8c \uce21\uc815\ud574\uc57c \ud560\uae4c\uc694? \uc774 \uc9c8\ubb38\uc740 \ucf5c\uc13c\ud130 \uae30\uc220\uc744 \ud604\ub300\ud654\ud560 \ub54c\ub3c4 \uc720\ud6a8\ud569\ub2c8\ub2e4.<\/p>\n<p>\uadf8 \ub2f5\uc740 \uc77c\ubc18\uc801\uc73c\ub85c \uae30\uc5c5\uc758 \uc9c1\uc811 \ube44\uc6a9\uacfc \uac04\uc811 \ube44\uc6a9\uc744 \ubaa8\ub450 \ud30c\uc545\ud558\ub294 \ub370\uc11c \ub098\uc635\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\uc758 \uc7a5\uae30\uc801\uc778 \uac00\uce58\ub294 \ubbfc\ucca9\uc131, \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc758 \ube60\ub978 \uad6c\ud604, \uc6b4\uc601 \uc218\uc775\uc5d0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uce21\uc815\ud558\uae30 \uc5b4\ub835\uae30\uc5d0 \ud601\uc2e0\uc774\ub77c \ubd88\ub9bd\ub2c8\ub2e4. \ud55c \uac00\uc9c0 \ubd84\uba85\ud55c \uc0ac\uc2e4\uc740 \ud601\uc2e0\uc740 \ub354 \ub9ce\uc740 \uc774\uc775\uc744 \uc57d\uc18d\ud55c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<h2>\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc758 \uc774\uc810<\/h2>\n<p>\uc11c\ube44\uc2a4\ud615 \uc18c\ud504\ud2b8\uc6e8\uc5b4(SaaS)\uac00 \ub4f1\uc7a5\ud558\uba74\uc11c <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-prescriptive-migration-simplfies-migration-to-the-cloud\" target=\"_blank\" rel=\"noopener\">\uae30\uc874\uc758 \uc628\ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc194\ub8e8\uc158\uc73c\ub85c\uc758 \uc804\ud658<\/a>\uc744 \uac00\uc18d\ud654\ud558\ub294 \uae30\uc5c5\uc774 \ub298\uc5b4\ub098\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubcc0\ud654\ub294 \uc628\ud504\ub808\ubbf8\uc2a4 \uae30\ubc18\uc758 \uc790\ubcf8 \uc9c0\ucd9c \ubaa8\ub378\uacfc\ub294 \ub2e4\ub978 &#8216;\ud074\ub77c\uc6b0\ub4dc \uc6b4\uc601 \ube44\uc6a9&#8217;\uc5d0 \uc8fc\ubaa9\ud558\ub294 \uc5c5\uacc4 \uc804\ubb38\uac00\ub4e4\uc758 \uad00\uc810\uacfc \uc77c\uce58\ud569\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\ub294 \ub0ae\uc740 \ucd08\uae30 \ube44\uc6a9\uc744 \uc81c\uacf5\ud558\uba70 \uc9c0\uc18d\uc801\uc778 \uc720\uc5f0\uc131\uacfc \ub300\uaddc\ubaa8 \ud655\uc7a5\uc131\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ub610\ud55c \uc77c\ubd80 \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc740 \uadf8 \uc774\uc0c1\uc758 \ud61c\ud0dd\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c \ud50c\ub7ab\ud3fc\uc740 \uae30\uc220 \uc2a4\ud0dd\uc744 \ub2e8\uc21c\ud654\ud558\uc5ec \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ub192\uc774\ub294 \ubc29\uc2dd\uc73c\ub85c \ube44\uc988\ub2c8\uc2a4\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\" target=\"_blank\" rel=\"noopener\">Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc<\/a>\uc758 \ud3ec\uad04\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc740 \uc11c\ub85c \ub2e4\ub978 \uc2dc\uc2a4\ud15c\uc744 \uacb0\ud569\ud558\uc5ec \uc0ac\uc6a9\ud558\ub294 \uc194\ub8e8\uc158\uacfc\ub294 \ucc28\ubcc4\ud654\ub429\ub2c8\ub2e4. Genesys Cloud\ub294 \ub2e8\uc77c \ucf54\ub4dc \uae30\ubc18\uc5d0\uc11c \uc791\ub3d9\ud569\ub2c8\ub2e4. \uc774\ucc98\ub7fc \uac04\uc18c\ud55c \uad6c\uc870\ub294 \uc5c5\ub370\uc774\ud2b8 \ubc0f \ud1b5\ud569\uc744 \ub2e8\uc21c\ud654\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c, \ubaa8\ub4e0 \uad6c\uc131 \uc694\uc18c\uac00 \ud638\ud658\uc131 \ubb38\uc81c\uc5c6\uc774 \uc791\ub3d9\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5b4 \ud50c\ub7ab\ud3fc\uc758 \uc804\ubc18\uc801\uc778 \uc548\uc815\uc131\uc744 \ub192\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \uc9c0\uc6d0 \ubc0f \ucc38\uc5ec\ubd80\ud130 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/wem-workforce-engagement-management\" target=\"_blank\" rel=\"noopener\">\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac<\/a>\uc5d0 \uc774\ub974\ub294 \ubaa8\ub4e0 \uae30\ub2a5\uc774 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uc2e4\ud589\ub429\ub2c8\ub2e4. \ub530\ub77c\uc11c \uace0\ub3c4\ub85c \uc219\ub828\ub41c \ub9ac\uc18c\uc2a4\uc5d0 \uc758\uc874\ud558\ub294 \ubcf5\uc7a1\ud55c \ud1b5\ud569\uc5d0 \ub530\ub978 \uc2dc\uc2a4\ud15c \uc7a5\uc560, \ub2e4\uc6b4\ud0c0\uc784\uc758 \uc704\ud5d8\uc774 \uc801\uc2b5\ub2c8\ub2e4. \ud50c\ub7ab\ud3fc \ub0b4 \ubaa8\ub4e0 \uad6c\uc131 \uc694\uc18c\ub294 \uc6d0\ud65c\ud558\uac8c \uc0c1\ud638\uc791\uc6a9\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc73c\ubbc0\ub85c, \ubcfc\ud2b8\uc628 \uc194\ub8e8\uc158\uc774\ub098 \ub2e8\ud3b8\ud654\ub41c \uc194\ub8e8\uc158\uc73c\ub85c\ub294 \uc81c\uacf5\ud560 \uc218 \uc5c6\ub294 \uc77c\uad00\ub41c <a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-customer-experience\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uacbd\ud5d8<\/a>\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\uc6b4\uc601 \ube44\uc6a9 \uc808\uac10<\/h2>\n<p>1990\ub144\ub300 \uc2dc\uc2a4\ud15c\uc5d0\uc11c\ub294 \uc628\ud504\ub808\ubbf8\uc2a4 \uc544\ud0a4\ud14d\ucc98\uac00 \uc81c\ud55c\uc801\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc744 \uc5f0\uacb0\ud558\ub294 \uc544\ud0a4\ud14d\ucc98\ub294 \ubcf4\ud1b5 IT \ubd80\uc11c\uc758 \uc190\uc744 \uac70\uccd0\uc57c \ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc720\uc9c0 \ubcf4\uc218\ub97c \uc704\ud574 \ud2b9\ubcc4\ud55c \uc9c0\uc2dd\uc774 \ud544\uc694\ud558\ub2e4\ub294 \uac83\uc744 \ub73b\ud558\uba70, \uc774\ub7ec\ud55c \uae30\uc220\uc740 \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4e4\uace0 \ud754\ud558\uc9c0 \uc54a\uc544 \uae30\uc220 \ubd80\ucc44\ub97c \uac00\uc911\uc2dc\ud0a4\uace0 \uc608\uc0c1\uce58 \ubabb\ud55c \ubb38\uc81c\ub3c4 \uc885\uc885 \ubc1c\uc0dd\ud569\ub2c8\ub2e4.<\/p>\n<p>\ud074\ub77c\uc6b0\ub4dc \uc2dc\uc2a4\ud15c\uc740 IT \ubd80\uc11c\uac00 \uc218\ud589\ud55c \uc791\uc5c5\uc744 \ud074\ub77c\uc6b0\ub4dc\ub85c \uc62e\uaca8\uc640 \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud569\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c \uc720\uc9c0\ub97c \uc704\ud55c \ud2b9\ubcc4\ud55c \uc9c0\uc2dd\uc774\ub098 \uae30\uc220 \ubd80\ucc44\uc5d0\uc11c\ub3c4 \uc790\uc720\ub85c\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\ud074\ub77c\uc6b0\ub4dc \uc2dc\ub300\uc5d0 IT\uc758 \uc804\ub7b5\uc801 \uc5ed\ud560<\/h2>\n<p>IT\ub97c \uc804\ub7b5\uc801 \ube44\uc988\ub2c8\uc2a4 \uc790\uc0b0\uc73c\ub85c \uc778\uc2dd\ud55c\ub2e4\uba74 \ucf5c\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uad6c\ud604 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc804\ud658\ud558\uba74 IT \uc2a4\ud0ac\uc744 \uc7ac\uc815\ube44\ud558\uace0 \uadf8 \ucd08\uc810\uc744 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc804\ubb38\uc131\uacfc DevOps \uc5ed\ub7c9\uc73c\ub85c \uc62e\uaca8\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uc0ac\ub0b4 \uae30\uc220\uc744 \uc313\uace0 \uc9c1\uc6d0\uc5d0\uac8c \uc131\uc7a5 \uae30\ud68c\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud55c\ud3b8 \ud074\ub77c\uc6b0\ub4dc \ubaa8\ub378\uc740 \ubc30\ud3ec\uc5d0 \uc18d\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc0c8\ub85c\uc6b4 \uae30\ub2a5 \ub610\ub294 \uc5c5\ub370\uc774\ud2b8\ub97c \uc2e0\uc18d\ud558\uac8c \uc804\ub2ec\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. IT \ud300\uc740 \ubcf4\ub2e4 \ud5a5\uc0c1\ub41c \ubbfc\ucca9\uc131\uc73c\ub85c \ub354 \ub9ce\uc740 \uc791\uc5c5\uc744 \ube60\ub974\uac8c \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>DevOps \ub610\ub294 \ud074\ub77c\uc6b0\ub4dc \ud658\uacbd\uc73c\ub85c \uc804\ud658\ud558\ub294 \uae30\uc5c5\uc740 \uae30\uc220\ubfd0\ub9cc \uc544\ub2c8\ub77c \uc5c5\ubb34 \uc131\uacfc \uce21\uba74\uc5d0\uc11c\ub3c4 \ud611\uc5c5, \uc720\uc5f0\uc131, \ud655\uc7a5\uc131\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. DevOps \uc911\uc2ec\uc758 IT \ud300\uc740 \uc608\uae30\uce58 \uc54a\uc740 \ubb38\uc81c\uc5d0 \ub354 \ube60\ub974\uac8c \ub300\uc751\ud560 \uc218 \uc788\uc73c\uba70, \ubb3c\ub9ac\uc801 \uc778\ud504\ub77c\uc5d0 \ub300\ud55c \uc758\uc874\ub3c4\ub97c \uc904\uc774\uace0 \ud655\uc7a5\uc131\uc744 \ud655\ubcf4\ud558\uc5ec IT \uc6b4\uc601 \ube44\uc6a9\uc744 \ub354\uc6b1 \ud6a8\uc728\uc801\uc73c\ub85c \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4<\/p>\n<p>\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ucf5c\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc0ac\uc6a9\ud558\uba74 \uadf8 \uc5b4\ub5a4 \ubcc0\ud654\uc5d0\ub3c4 \uc2e0\uc18d\ud55c \ub300\uc751\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uac11\uc791\uc2a4\ub7fd\uac8c \uc218\uc694\uac00 \uc99d\uac00\ud558\uac70\ub098 \uc0c8\ub85c\uc6b4 \uc601\uc5c5 \uae30\ud68c\uac00 \uc654\uc744 \ub54c \ud544\uc694\ud55c \ub9cc\ud07c\ub9cc \ud074\ub77c\uc6b0\ub4dc \uc6b4\uc601\uc744 \ud655\uc7a5 \ubc0f \uc870\uc815\ud558\uba74 \ub429\ub2c8\ub2e4. IT\uc5d0 \ub300\ud55c \uc774\ub7ec\ud55c \uc804\ub7b5\uc801 \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uc6b4\uc601\uc744 \ucd5c\uc801\ud654\ud558\uace0 \uacbd\uc7c1\ub825\uc744 \uc774\uc5b4\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\ucd08\uae30 \uc124\uc815 \ube44\uc6a9 vs. \ubc18\ubcf5 \ube44\uc6a9<\/h2>\n<p>\ud074\ub77c\uc6b0\ub4dc\uc758 \uc7ac\ubb34 \ubaa8\ub378\uc740 \uae30\ubcf8\uc801\uc73c\ub85c \uc6b4\uc601 \ube44\uc6a9(Opex)\uc785\ub2c8\ub2e4. \uc790\ubcf8 \uc9c0\ucd9c\uc774 \uc788\uc744 \uc218 \uc788\uc9c0\ub9cc, \uc77c\ubc18\uc801\uc73c\ub85c \uad6c\ucd95\/\uad6c\ud604\uacfc \uac19\uc740 \uc77c\ud68c\uc131 \ube44\uc6a9\uc5d0 \uc9d1\uc911\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130 \uc13c\ud130\uc758 \ud558\ub4dc\uc6e8\uc5b4 \ubc0f IT \uc778\ud504\ub77c\uc640 \uac19\uc740 \uc790\ubcf8 \uc9c0\ucd9c(Capex) \ubaa8\ub378\uc5d0\uc11c \ubcfc \uc218 \uc788\ub294 \uacfc\uc911\ud55c \ucd08\uae30 \ud22c\uc790\uac00 \ubc1c\uc0dd\ud558\uc9c0 \uc54a\uae30 \ub54c\ubb38\uc5d0, \uc774\ub7ec\ud55c \uc7ac\ubb34 \ubcc0\ud654\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \uc774\uc810\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>Opex \ubaa8\ub378\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uc0ac\uc6a9\ud558\ub294 \ub9cc\ud07c\ub9cc \uc694\uae08\uc744 \uc9c0\ubd88\ud558\ub294 \uc720\uc5f0\uc131\uc744 \uac16\uac8c \ub429\ub2c8\ub2e4. \ub610\ud55c, \uc790\uae08\uc744 \uacfc\ub3c4\ud558\uac8c \ud22c\uc785\ud558\uc9c0 \uc54a\uace0\ub3c4 \uc218\uc694 \ubcc0\ud654\uc5d0 \ub530\ub77c \ub9ac\uc18c\uc2a4\ub97c \uc870\uc815\ud560 \uc218 \uc788\ub294 \uc2e0\uc18d\ud55c \ud655\uc7a5\uc131\uc744 \ub204\ub9ac\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<p>Opex \ubaa8\ub378\uc740 \uc608\uce21 \uac00\ub2a5\ud558\uace0 \uad00\ub9ac\uac00 \uc26c\uc6cc \ud604\uae08 \ud750\ub984\uc744 \uc798 \uc81c\uc5b4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ud1b5\ud574 \uacf5\uae09\uc5c5\uccb4\ub294 \uc720\uc9c0 \ubcf4\uc218 \ubc0f \uc5c5\uadf8\ub808\uc774\ub4dc \ube44\uc6a9 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud074\ub77c\uc6b0\ub4dc \ud658\uacbd\uc5d0\uc11c\ub294 \ub354 \uc774\uc0c1 \ub370\uc774\ud130 \uc13c\ud130 \uc778\ud504\ub77c\uc758 \uc720\uc9c0 \ubcf4\uc218\uc5d0 \ube44\uc6a9\uc744 \ub4e4\uc77c \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc801\uc740 \uc218\uc758 \uc9c1\uc6d0\uc73c\ub85c \ud074\ub77c\uc6b0\ub4dc \uae30\uc220\uc744 \uad00\ub9ac\ud558\uae30 \ub54c\ubb38\uc5d0 \ub0a8\uc740 \ud300\uc6d0\uc740 \uc0ac\uc5c5\ubd80\uc640 \ud611\ub825\ud558\uc5ec \uc218\uc775\uc131 \ucc3d\ucd9c\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubbfc\ucca9\uc131\uc774 \ud5a5\uc0c1\ub418\ubbc0\ub85c \uae30\uc5c5\uc740 \uc7a5\uae30\uc801\uc778 \ud558\ub4dc\uc6e8\uc5b4 \ud22c\uc790\uc5d0 \uc5bd\ub9e4\uc774\uc9c0 \uc54a\uace0 \uc2dc\uc7a5 \ubcc0\ud654\uc5d0 \uc2e0\uc18d\ud558\uac8c \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\uad6c\uc131 \uc694\uc18c \uac10\uc18c\ub85c TCO \uc808\uac10<\/h2>\n<p>\uae30\uc220 \uc2a4\ud0dd \ud1b5\ud569\uc740 \ucf5c\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 \ucd1d \uc18c\uc720 \ube44\uc6a9(TCO)\uc744 \uacb0\uc815\ud558\ub294 \ub370 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \uc11c\ub85c \ubd84\ub9ac\ub41c \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ubc14\uafb8\uba74 \ube44\ub85d \uc804\ud658\uc774 \uc810\uc9c4\uc801\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9c0\ub354\ub77c\ub3c4 \ucf5c\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ube44\uc6a9\uc744 \uc0c1\ub2f9\ud788 \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud1b5\ud569\uc744 \ud1b5\ud574 \uc911\ubcf5\ub418\ub294 \ub3c4\uad6c\uac00 \uc81c\uac70\ub418\ubbc0\ub85c \uc720\uc0ac\ud55c \ub3c4\uad6c\ub85c \ub300\uccb4\ud558\ub294 \ub4f1\uc758 \uc791\uc5c5\uc774 \uc0ac\ub77c\uc9d1\ub2c8\ub2e4. \uc774\ub294 \ube44\uc6a9 \ud6a8\uc728\uc131 \ubc0f \uc0c1\ub2f4\uc0ac \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \ubaa9\ud45c\uc640 \uc77c\ub9e5\uc0c1\ud1b5\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \ubcf4\ub2e4 \uc27d\uac8c \uc774\uc6a9\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c \uc6b4\uc601 \uac00\uce58\uac00 \ud5a5\uc0c1\ub418\uace0, \uc778\uc801 \uc624\ub958\ub97c \ube44\ub86f\ud55c \uc5ec\ub7ec \uc2dc\uc2a4\ud15c \uad00\ub9ac\uc640 \uad00\ub828\ub41c \uc704\ud5d8\uc774 \uc904\uc5b4\ub4ed\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \ud1b5\ud574 \ub9e4\ucd9c \ubaa9\ud45c\ub97c \uc9c0\uc6d0\ud558\uba70, \uc774\ub294 \ube0c\ub79c\ub4dc \ucda9\uc131\ub3c4\uc640 \uc9c0\uc9c0\ub3c4 \ud5a5\uc0c1\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \uc548\uc815\uc131\uacfc \uacbd\uc7c1\ub825\uc5d0 \ub300\ud55c \uc704\ud611\uc774 \ucd5c\uc18c\ud654\ub418\uba74\uc11c <a href=\"https:\/\/www.investopedia.com\/terms\/o\/opportunitycost.asp\" target=\"_blank\" rel=\"noopener\">\uae30\ud68c\ube44\uc6a9<\/a>\ub3c4 \uac10\uc18c\ud569\ub2c8\ub2e4.<\/p>\n<h2>\ucf5c\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ube44\uc6a9\uc758 \uc608\uc0b0\uc744 \ucc45\uc815\ud558\ub294 \ubc29\ubc95<\/h2>\n<p>\uc774\ud574\uad00\uacc4\uc790\uc758 \uc2b9\uc778\uc744 \ubc1b\uc73c\ub824\uba74 ROI\ub97c \uadf9\ub300\ud654\ud558\uace0 \uc608\uc0c1\uce58 \ubabb\ud55c \ube44\uc6a9\uc744 \ubc29\uc9c0\ud558\uae30 \uc704\ud574 \uc2e0\uc911\ud558\uac8c \uc608\uc0b0\uc744 \uacc4\ud68d\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub294 \uc720\uc0ac\ud55c \ub300\uccb4 \uc194\ub8e8\uc158\uc744 \ubaa9\ud45c\ub85c \ud558\ub294\uc9c0, \ud601\uc2e0\uc801\uc778 \uc5c5\uadf8\ub808\uc774\ub4dc\ub97c \ubaa9\ud45c\ub85c \ud558\ub294\uc9c0\ub97c \ud3c9\uac00\ud558\ub294 \uac83\uc5d0\uc11c \uc2dc\uc791\ub429\ub2c8\ub2e4. \ubaa9\ud45c\uc5d0 \ub530\ub77c \uc608\uc0b0 \ucc45\uc815\uacfc \uc7a0\uc7ac\uc801\uc778 ROI\uac00 \ub2ec\ub77c\uc9d1\ub2c8\ub2e4. \ub610\ud55c, \uc790\ub3d9\ud654\uc758 \uc5ed\ud560\uacfc \ube44\uc6a9 \uc808\uac10\uc744 \uc704\ud574 \uc790\ub3d9\ud654\ub97c \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud560 \uac83\uc778\uc9c0\ub3c4 \uc774\ud574\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\ubcc0\ud654\ub97c \uc704\ud55c \uc900\ube44\ub294 \uae30\uc220\uc801\uc778 \uce21\uba74\ub9cc \uace0\ub824\ud574\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \uc0ac\ub78c\uacfc \ud504\ub85c\uc138\uc2a4\uac00 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud558\uba70, \uc774 \ubd80\ubd84\uc5d0\uc11c \ub9ce\uc740 \ubcc0\ud654\uac00 \uc77c\uc5b4\ub0a0 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc900\ube44 \ub2e8\uacc4\uc5d0\uc11c\ub294 \ubcf4\ub958 \uc911\uc778 \ubcc0\uacbd \uc0ac\ud56d, \uc774\ud574\uad00\uacc4\uc790 \uc870\uc815, \uc9c1\uc6d0 \uc900\ube44 \uc0c1\ud0dc \ub4f1\uc5d0 \ub300\ud55c \uba85\ud655\ud55c \uc18c\ud1b5\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc804\ud658\uc774 \uc2dc\uc791\ub418\uae30 \uc804\uc5d0 \ubaa8\ub4e0 \uad6c\uc131\uc6d0\uc774 \uc774\uc810\uacfc \uc601\ud5a5\uc744 \uc774\ud574\ud560 \uc218 \uc788\ub3c4\ub85d \uad50\uc721\ud558\ub294 \uac83\ub3c4 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n<p>\ucf5c\uc13c\ud130\ub97c \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc13c\ud130\ub85c \uc7ac\uc815\ub9bd\ud558\uc5ec, \uace0\uac1d \uc778\uc2dd\uc744 \ud615\uc131\ud558\ub294 \uc804\ub7b5\uc801 \ube0c\ub79c\ub4dc\uc758 \ud655\uc7a5\ud310\uc73c\ub85c \ubcf4\uc544\uc57c \ud569\ub2c8\ub2e4. \uacf5\uae09\uc5c5\uccb4\uc640 \ud611\uc0c1\ud560 \ub54c\ub294 \uc720\uc5f0\uc131, \ud655\uc7a5\uc131, \ud074\ub77c\uc6b0\ub4dc <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/call-center-software\" target=\"_blank\" rel=\"noopener\">\ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/a>\uc758 \uac00\uaca9 \ud22c\uba85\uc131\uc5d0 \uc6b0\uc120\uc21c\uc704\ub97c \ub450\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ube0c\ub79c\ub4dc\uc640 \uc7a5\uae30\uc801\uc778 \ubaa9\ud45c\uc5d0 \ubd80\ud569\ud558\ub294 \ubd80\uac00 \uac00\uce58 \uae30\ub2a5\ub3c4 \uba74\ubc00\ud788 \uac80\ud1a0\ud558\uc138\uc694.<\/p>\n<h2>\ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac00\uaca9 \ubaa8\ub378 \ud0d0\uc0c9<\/h2>\n<p>\uc77c\ubc18\uc801\uc73c\ub85c \ub450 \uac00\uc9c0 \uccad\uad6c \ubc29\uc2dd\uc778 &#8216;\uc0ac\uc6a9\uc790 \uae30\uc900 \uccad\uad6c&#8217;\uc640 &#8216;\uc2dc\uac04 \uae30\uc900 \uccad\uad6c&#8217; \ubc29\uc2dd\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\uc6a9\uc790 \uae30\uc900 \uccad\uad6c\ub294 \ucf5c\uc13c\ud130 \uc0c1\ub2f4\uc0ac \ub610\ub294 \uc0ac\uc6a9\uc790 \uc218\uc5d0 \ub530\ub77c \uace0\uc815 \uc694\uae08\uc744 \ubd80\uacfc\ud569\ub2c8\ub2e4. \ud1b5\ud654\ub7c9\uc744 \uc608\uce21\ud560 \uc218 \uc788\uace0 \ud300 \uaddc\ubaa8\uc5d0 \ud070 \ubcc0\ud654\uac00 \uc5c6\ub294 \ucf5c\uc13c\ud130\uc5d0 \uc801\ud569\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\uac04 \uae30\uc900 \uccad\uad6c \uc694\uae08\uc740 \uc0ac\uc6a9\ub7c9\uc744 \uae30\uc900\uc73c\ub85c \uacc4\uc0b0\ub429\ub2c8\ub2e4. \ud1b5\ud654\ub7c9\uc774 \ubcc0\ub3d9\ud558\ub294 \ucf5c\uc13c\ud130\uc5d0 \uc720\ub9ac\ud560 \uc218 \uc788\uc9c0\ub9cc, \ud1b5\ud654 \ud2b8\ub798\ud53d\uc774 \uae09\uc99d\ud558\uba74 \uc608\uc0c1\uce58 \ubabb\ud55c \ube44\uc6a9\uc774 \ubc1c\uc0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uad6c\ub3c5 \ubaa8\ub378\uacfc \uc885\ub7c9\uc81c \ubaa8\ub378 \uc911 \ubb34\uc5c7\uc744 \uc0ac\uc6a9\ud560\uc9c0\ub3c4 \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4. \ub9e4\uc6d4 \ub610\ub294 \ub9e4\ub144 \uc694\uae08\uc744 \uc9c0\ubd88\ud558\ub294 \uad6c\ub3c5 \ud50c\ub79c\uc740 \ube44\uc6a9\uc744 \uc608\uce21\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud3ec\uad04\uc801\uc778 \uc9c0\uc6d0\uacfc \ucd94\uac00 \uae30\ub2a5\uc744 \uc81c\uacf5\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc7a5\uae30\uc801\uc778 \uc548\uc815\uc131\uacfc \uc7a5\uae30\uc801\uc778 \uc0ac\uc6a9\uc744 \uc6d0\ud55c\ub2e4\uba74 \uc774 \ubaa8\ub378\uc774 \uc801\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc885\ub7c9\uc81c \ubaa8\ub378\uc740 \uc0ac\uc6a9\ud55c \ub9cc\ud07c\ub9cc \uc9c0\ubd88\ud558\ubbc0\ub85c \uc720\uc5f0\ud558\uace0 \uc57d\uc815 \uae30\uac04\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ub9ce\uc740 \uc0ac\uc6a9\ub7c9\uc744 \uafb8\uc900\ud788 \uc18c\ube44\ud558\ub294 \uae30\uc5c5\uc774\ub77c\uba74 \ube44\uc6a9\uc774 \ub354 \ub9ce\uc774 \ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ucf5c\uc13c\ud130\uc758 \uc694\uad6c \uc0ac\ud56d\uacfc \ud1b5\ud654 \ud328\ud134\uc744 \uc2e0\uc911\ud558\uac8c \ud3c9\uac00\ud558\uc5ec \ube44\uc988\ub2c8\uc2a4\uc5d0 \uac00\uc7a5 \ube44\uc6a9 \ud6a8\uc728\uc801\uc778 \uc635\uc158\uc744 \uc120\ud0dd\ud558\uc138\uc694.<\/p>\n<h2>\ucee8\ud0dd\uc13c\ud130 ROI \uc2e4\ud604\uc744 \uc704\ud55c \ubaa8\ubc94 \uc0ac\ub840<\/h2>\n<h3 class=\"h4\">\ucd08\uae30 \ube44\uc6a9 \uc808\uac10 \ud6c4 \uac00\uc7a5 \uc911\uc694\ud55c \uc694\uc18c \ud30c\uc545<\/h3>\n<p>\uc2e4\uc9c8\uc801\uc778 \ube44\uc6a9 \uc808\uac10 \uadf8\ub7ec\ub098 \ubcc0\ud654\uc758 \uacb0\uacfc\ub85c\uc11c \uae30\ub300\ud558\ub294 \uac00\uce58 \ub610\ud55c \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4. TCO\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \ube44\uad50\uc5d0 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CcaaS) \ud50c\ub7ab\ud3fc\uc740 \ube44\uc6a9 \uad6c\uc870\ub97c \uc904\uc5ec\uc904 \uc218 \uc788\uc73c\uba70, \ud2b9\ud788 \ub2e4\uc74c\uacfc \uac19\uc740 \uac04\uc811 \ube44\uc6a9\uc5d0\uc11c \ud6a8\uacfc\uc801\uc785\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\ud604\uc7ac \ubc0f \ubbf8\ub798 \uc790\ubcf8 \ube44\uc6a9<\/li>\n<li>\uc2e4\uc2dc\uac04 \uc6b4\uc601 \ube44\uc6a9<\/li>\n<li>\uac00\uc6a9\uc131\uacfc \ub2e4\uc6b4\ud0c0\uc784 \ub4f1 \uc704\ud5d8 \uac10\uc18c\ub85c \uc778\ud55c \uae30\ud68c<\/li>\n<li>\ub2e4\uc6b4\ud0c0\uc784 \uac10\uc18c\ub85c \uc0ac\uc6a9\uc790 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1<\/li>\n<li>\uad50\uc721<\/li>\n<li>\uc2dc\uc2a4\ud15c \uc720\uc9c0 \ubcf4\uc218<\/li>\n<\/ul>\n<h3 class=\"h4\">\ucf5c\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uad6c\ud604\uc5d0 \ub530\ub978 \uc228\uc740 \ube44\uc6a9 \ud30c\uc545<\/h3>\n<p>\uc804\ud658\uc5d0 \uc218\ubc18\ub418\ub294 \uc228\uc740 \ube44\uc6a9\ub3c4 \uc0dd\uac01\ud574\uc57c \ud569\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \uae30\uc220\uc744 \ub3c4\uc785\ud558\ub294 \uac83\uacfc \uc774\ub97c \uc6b4\uc601\uc5d0 \ud1b5\ud569\ud558\ub294 \uac83 \uc0ac\uc774\uc5d0\ub294 \u2018\ubcc0\ud654\uc758 \ud2c8\uc0c8\u2019\uac00 \uc874\uc7ac\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc5ec\uae30\uc5d0\ub294 \uc9c1\uc6d0 \uc7ac\uad50\uc721, \uc6cc\ud06c\ud50c\ub85c \uc870\uc815, \uc0c8\ub85c\uc6b4 \ud504\ub85c\uc138\uc2a4\uc5d0 \ub9de\ucd98 \uad6c\uc870 \uc870\uc815 \ube44\uc6a9\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \ubcc0\ud654\ub294 \ub610\ud55c \uc870\uc9c1\uc758 \uc900\ube44\uc131\ub3c4 \uc694\uad6c\ud569\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \uae30\uc220\uc5d0 \uc801\uc751\ud558\uae30 \uc704\ud55c \uba85\ud655\ud55c \uc804\ub7b5\uc774\ub098 \uc801\uc808\ud55c \uc778\ud504\ub77c\uac00 \ud544\uc694\ud558\uba70 \uc0dd\uac01 \uc774\uc0c1\uc73c\ub85c \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 class=\"h6\" style=\"text-align: center;\"><em><strong>\ud68c\uc0ac\uc5d0\uc11c \ucf5c\uc13c\ud130\ub97c \uc804\ub7b5\uc801 \ud544\uc218 \uc870\uc9c1 \ub610\ub294 \ube0c\ub79c\ub4dc \uc815\uccb4\uc131\uc758 \uc77c\ubd80\ub85c \uc778\uc2dd\ud558\uc9c0 \uc54a\ub294\ub2e4\uba74 \ucd94\uc9c4\ub825\uc744 \uc5bb\uc9c0 \ubabb\ud574 \uc2e4\ud589\ub825\uc774 \ub5a8\uc5b4\uc9c0\uac70\ub098 \uc7a0\uc815\uc801\uc778 \uc911\ub2e8\uc73c\ub85c \uc778\ud574 \uc624\ud788\ub824 \ube44\uc6a9\uc774 \uc99d\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/strong><\/em><\/h3>\n<p>\ucd5c\uc2e0 \uae30\uc220\uc774 \ubcc0\ud654\uc5d0 \ud798\uc744 \uc2e4\uc5b4\uc904 \uc218 \uc788\uc9c0\ub9cc, \uc6cc\ud06c\ud3ec\uc2a4 \uac04\uc5d0 \uc694\uad6c \uc0ac\ud56d\uc774 \uc5b4\ub5bb\uac8c \ub2ec\ub77c\uc9c0\ub294\uc9c0\ub97c \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4. IT \ud300, \uc0c1\ub2f4\uc0ac, \uc288\ud37c\ubc14\uc774\uc800, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac\uc790, \ubcf4\uace0 \ubd84\uc11d\uac00\ub294 \uac01\uac01 \ub2e4\ub978 \uc5ed\ud560\uacfc \ucc45\uc784\uc744 \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\uc591\ud55c \uc694\uad6c\uc5d0 \ub9de\uac8c \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc870\uc815\ud558\ub824\uba74 \ucd94\uac00\uc801\uc778 \uc0ac\uc6a9\uc790 \uc9c0\uc815, \uad50\uc721 \ubc0f \uc9c0\uc6d0\uc774 \ud544\uc694\ud560 \uc218 \uc788\uc73c\uba70, \uc774 \ubaa8\ub4e0 \uc791\uc5c5\uc5d0\ub294 \ube44\uc6a9\uc774 \ub4ed\ub2c8\ub2e4.<\/p>\n<p>\ub9c8\uc9c0\ub9c9\uc73c\ub85c, \ucf5c\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/customer-service-primer-contact-center-crm-systems\" target=\"_blank\" rel=\"noopener\">CRM \ud50c\ub7ab\ud3fc<\/a> \ubc0f \uc6cc\ud06c\ud50c\ub85c \ud504\ub85c\uc138\uc2a4\uc640 \uac19\uc740 \uae30\uc874 \uc2dc\uc2a4\ud15c\uacfc \ud1b5\ud569\ud558\ub824\uba74 \ucd94\uac00\uc801\uc778 \uc2dc\uac04\uacfc \uc7ac\uc815\uc801 \ud22c\uc790\uac00 \ud544\uc694\ud55c \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uc6d0\ud65c\ud55c \ud638\ud658\uc131\uc744 \ubcf4\uc7a5\ud558\ub824\uba74 \ub370\uc774\ud130 \uc0ac\uc77c\ub85c\ub97c \ubc29\uc9c0\ud558\uace0 \ub9e4\ub044\ub7ec\uc6b4 \uc6b4\uc601\uc744 \uc704\ud55c \uae30\uc220 \uc9c0\uc6d0, \ub9de\ucda4\ud615 \uac1c\ubc1c \ub610\ub294 \uc0c8\ub85c\uc6b4 \uc778\ud504\ub77c \uc5c5\uadf8\ub808\uc774\ub4dc\uac00 \ud544\uc694\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud1b5\ud569 \uc694\uad6c \uc0ac\ud56d\uc744 \uc0ac\uc804\uc5d0 \uacc4\ud68d\ud558\uba74 \uc608\uc0c1\uce58 \ubabb\ud55c \ube44\uc6a9\uc774 \ubc1c\uc0dd\ud558\uac70\ub098 \ube44\uc6a9 \uc99d\uac00\ub85c \uc774\uc5b4\uc9c0\ub294 \ube44\ud6a8\uc728\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\ucf5c\uc13c\ud130 \uad6c\ud604\uc758 \uc608\uc0c1 ROI \uc815\uc758<\/h2>\n<p>\uc608\uc0c1 ROI\ub97c \uc815\uc758\ud558\ub294 \uc791\uc5c5\uc740 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \uc774 \uacfc\uc815\uc5d0\uc11c\ub294 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uac00\uc7a5 \uc911\uc694\ud55c \uac83\uc774 \ubb34\uc5c7\uc778\uc9c0 \uba85\ud655\ud788 \uc774\ud574\ud574\uc57c \ud569\ub2c8\ub2e4. \uc6b0\uc120, \ud604\uc7ac\uc758 \uacc4\uc57d\uc744 \ud3c9\uac00\ud558\uc138\uc694. \uc0c8\ub85c\uc6b4 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub85c \uae30\uc874 \uc194\ub8e8\uc158\uc744 \ud1b5\ud569\ud558\uac70\ub098 \uad50\uccb4\ud558\uc5ec \uc911\ubcf5\uc131\uc744 \uc904\uc774\uace0 \uc7a0\uc7ac\uc801\uc73c\ub85c \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\ub294\uc9c0 \uac80\ud1a0\ud558\uc138\uc694.<\/p>\n<p>\ud3ec\uad04\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc740 \uae30\uc220 \uc2a4\ud0dd\uc744 \ucd95\uc18c\ud558\uc5ec \uc6b4\uc601\uc744 \ub2e8\uc21c\ud654\ud558\uace0, \ud1b5\ud569\uc744 \uac04\uc18c\ud654\ud558\uba70 \ube44\uc6a9\uc744 \uc808\uac10\ud569\ub2c8\ub2e4. \uc774\ub807\uac8c \ud6a8\uc728\uc131\uc744 \uac15\ud654\ud568\uc73c\ub85c\uc368 ROI\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub7f0 \ub2e4\uc74c, \ubc30\ud3ec \ubaa9\ud45c\uc5d0 \ub9de\ub294 \uc0ac\uc6a9 \uc0ac\ub840\ub97c \uace0\ub824\ud558\uc138\uc694. \uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1\uc5d0 \uc911\uc810\uc744 \ub454\ub2e4\uba74 \ud1b5\ud654 \uc2dc\uac04 \ub2e8\ucd95, \ucd5c\ucd08 \ubb38\uc758 \ud574\uacb0\ub960 \uac1c\uc120\uacfc \uac19\uc740 \uc9c0\ud45c\ub97c \uc0b4\ud3b4\ubd05\ub2c8\ub2e4. \ub2e8\uae30 \ub85c\ub4dc\ub9f5\uacfc \uc7a5\uae30 \ub85c\ub4dc\ub9f5\uc744 \ubaa8\ub450 \uc815\uc758\ud558\uc5ec \uac01 \ub2e8\uacc4\uc5d0\uc11c \ub2ec\uc131\ud558\ub9ac\ub77c \uae30\ub300\ub418\ub294 \uac00\uce58\ub97c \uc774\ud574\ud558\uace0, \uc2dc\uac04 \uacbd\uacfc\uc5d0 \ub530\ub978 ROI \uc99d\uac00\uc5d0 \ub300\ud55c \ud604\uc2e4\uc801\uc778 \uae30\ub300\uce58\ub97c \uc124\uc815\ud569\ub2c8\ub2e4.<\/p>\n<p>\ube44\uc6a9 \uc808\uac10\uacfc \uac19\uc740 &#8216;\ud655\uc2e4\ud55c \uc9c0\ud45c&#8217;\uc640 \uc6cc\ud06c\ud3ec\uc2a4 \ubc30\uce58\uc640 \uac19\uc740 &#8216;\uc720\uc5f0\uc131 \ud5a5\uc0c1&#8217; \uac04\uc758 \uade0\ud615\uc744 \uc720\uc9c0\ud558\uba74\uc11c, \ud569\ub9ac\uc801\uc778 \uae30\uac04 \ub0b4\uc5d0 \ub2ec\uc131\ud560 \uc218 \uc788\ub294 \uac00\uce58\ub97c \ud604\uc2e4\uc801\uc73c\ub85c \ud30c\uc545\ud569\ub2c8\ub2e4. \uace0\ub824\ud574\uc57c \ud560 \ubb34\ud615\uc758 \uc774\uc810\ub3c4 \ub9ce\uc2b5\ub2c8\ub2e4.<\/p>\n<p>CCaaS \ud50c\ub7ab\ud3fc\uc740 \uc2e4\ud5d8\ud558\uae30 \uc88b\uc740 \uc800\uc704\ud5d8 \ud658\uacbd\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub300\uaddc\ubaa8 \uc120\ud589 \ud22c\uc790 \uc5c6\uc774 \uc0c8\ub85c\uc6b4 \uc811\uadfc \ubc29\uc2dd\uc774\ub098 \uae30\ub2a5\uc744 \ud14c\uc2a4\ud2b8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub807\ub4ef \ub2e4\uc591\ud55c \uc694\uc778\uc744 \ud3c9\uac00\ud558\uc5ec \uace0\uc720\ud55c \uc694\uad6c \uc0ac\ud56d\uacfc \uc131\uc7a5 \ubaa9\ud45c\uc5d0 \ubd80\ud569\ud558\ub294 \ud3ec\uad04\uc801\uc778 ROI \uc804\ub7b5\uc744 \uc218\ub9bd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys Cloud\ub294 \uace0\uac1d \uacbd\ud5d8, \uc9c1\uc6d0 \uacbd\ud5d8, \ub514\uc9c0\ud138 \ucc44\ub110, AI, \ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158, \ud611\uc5c5\uc744 \ud3ec\uad04\uc801\uc73c\ub85c \ud1b5\ud569\ud558\uc5ec \uc6b4\uc601\uc744 \ub2e8\uc21c\ud654\ud558\uace0 \uace0\uac1d \uc5ec\uc815\uc744 \uac04\uc18c\ud654\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/why-companies-choose-genesys-cloud?ost_tool=blog&#038;ost_campaign=ft-blog\" target=\"_blank\" rel=\"noopener\">\uc120\ub3c4\uc801\uc778 \ube0c\ub79c\ub4dc\ub4e4\uc774 CX \ud601\uc2e0\uc744 \uc704\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c Genesys Cloud\ub97c \uc120\ud0dd\ud558\ub294 \uc774\uc720<\/a>\ub97c \uc54c\uc544\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\ud074\ub77c\uc6b0\ub4dc \uae30\uc220\ub85c\uc758 \uae00\ub85c\ubc8c \uc804\ud658\uc744 \uc8fc\ub3c4\ud558\ub294 C\ub808\ubca8 \uc784\uc6d0\ub4e4\uc740 \ud074\ub77c\uc6b0\ub4dc \uae30\uc220\uc758 \uc774\uc810\uc744 \uc218\uce58\ud654\ud558\ub294 \ub370 \uc5b4\ub824\uc6c0\uc744 \ud638\uc18c\ud569\ub2c8\ub2e4. \uc804\ud658\uc73c\ub85c \uc778\ud55c \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub294 \uc5b4\ub5bb\uac8c \uce21\uc815\ud574\uc57c \ud560\uae4c\uc694? \uc774 \uc9c8\ubb38\uc740 \ucf5c\uc13c\ud130 \uae30\uc220\uc744 \ud604\ub300\ud654\ud560 \ub54c\ub3c4 \uc720\ud6a8\ud569\ub2c8\ub2e4. \uadf8 \ub2f5\uc740 \uc77c\ubc18\uc801\uc73c\ub85c \uae30\uc5c5\uc758 \uc9c1\uc811 \ube44\uc6a9\uacfc \uac04\uc811 \ube44\uc6a9\uc744 \ubaa8\ub450 \ud30c\uc545\ud558\ub294 \ub370\uc11c \ub098\uc635\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\uc758 \uc7a5\uae30\uc801\uc778 \uac00\uce58\ub294 \ubbfc\ucca9\uc131, \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc758 \ube60\ub978 \uad6c\ud604, \uc6b4\uc601 \uc218\uc775\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uce21\uc815\ud558\uae30 \uc5b4\ub835\uae30\uc5d0 \ud601\uc2e0\uc774\ub77c [&hellip;]<\/p>\n","protected":false},"author":837,"featured_media":548907,"template":"","tax_priority":[54],"tax_blogtype":[17747],"tax_blogcategory":[18486,13126],"tax_contenttheme":[14872],"tax_bundle":[],"tax_contenttheme2":[16194],"tax_capability_sitewide":[16203,18166,16263],"tax_products_programs":[17547],"tax_buying_job":[16643],"tax_buyer_persona":[16895],"tax_sector":[],"tax_segment":[17133,17085,17120],"class_list":["post-560309","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-ko-kr","tax_blogcategory-ai---","tax_blogcategory-cloud-ko-kr","tax_contenttheme-improve-customer-experience-ko-kr","tax_contenttheme2-level-up-your-technology-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_capability_sitewide-cloud-migration-ko-kr","tax_capability_sitewide-digital-ko-kr","tax_products_programs-genesys-cloud-cx-ko-kr","tax_buying_job-job-1-problem-identification-ko-kr","tax_buyer_persona-business-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/560309","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/837"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/560309\/revisions"}],"predecessor-version":[{"id":560893,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/560309\/revisions\/560893"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/548907"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=560309"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=560309"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=560309"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=560309"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=560309"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=560309"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=560309"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=560309"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=560309"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=560309"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=560309"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=560309"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=560309"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}