{"id":552657,"date":"2025-01-09T23:21:39","date_gmt":"2025-01-10T07:21:39","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=552657"},"modified":"2025-12-23T20:20:34","modified_gmt":"2025-12-24T04:20:34","slug":"virtual-agents-breaking-free-from-the-limits-of-traditional-chatbots","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/virtual-agents-breaking-free-from-the-limits-of-traditional-chatbots","title":{"rendered":"\uac00\uc0c1 \uc0c1\ub2f4\uc0ac: \uae30\uc874 <br>\ucc57\ubd07\uc758 \ud55c\uacc4\ub97c \ub118\uc5b4\uc11c\ub2e4"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-pm-slice=\"1 1 []\">\uace0\uac1d \uc11c\ube44\uc2a4 \uc694\uccad\uc774 \uc99d\uac00\ud558\uace0 \uc0c1\ub2f4\uc0ac \uc774\uc9c1\ub960\uc774 \uc774\ubbf8 40%\uc5d0 \uac00\uae4c\uc6cc\uc9d0\uc5d0 \ub530\ub77c, \uc774\ub7ec\ud55c \ucd94\uc138\ub294 \ucee8\ud0dd\uc13c\ud130\uc5d0 \ub208\ub369\uc774 \ud6a8\uacfc\ub97c \uc77c\uc73c\ucf1c \uace0\uac1d \uacbd\ud5d8\uc5d0 \ubd80\uc815\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce58\uace0 \uc218\uc775\uc744 \uac10\uc18c\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 \uae30\uc5c5\ub4e4\uc740 \ubd07\uc744 \uc0ac\uc6a9\ud558\uc5ec \uacf5\ubc31\uc744 \uba54\uc6b0\uace0\uc790 \ud569\ub2c8\ub2e4.<\/p>\n<p data-pm-slice=\"1 1 []\">\uadf8\ub7ec\ub098 \uae30\uc874 \ucc57\ubd07\uc740 \uc140\ud504 \uc11c\ube44\uc2a4 \uae30\ub2a5\uc744 \uac15\ud654\ud558\uae30 \uc704\ud55c \ud45c\uc900 \uc194\ub8e8\uc158\uc73c\ub85c \uc0ac\uc6a9\ub418\uc5b4 \uc654\uc9c0\ub9cc, \ud2b9\uc815 \uc6a9\ub3c4\ub85c\ub9cc \uc124\uacc4\ub418\uc5c8\uae30\uc5d0 \uc791\uc5c5\uc744 \uc218\ud589\ud558\ub294\ub370 \uc788\uc5b4 \uc720\uc5f0\uc131\uc774 \uc81c\ud55c\uc801\uc785\ub2c8\ub2e4.<\/p>\n<p data-pm-slice=\"1 1 []\">\uc774\ub4e4\uc740 \uc778\uac04 \uc0c1\ub2f4\uc0ac\ucc98\ub7fc \ubaa8\ud638\ud55c \uc0c1\ud669\uc744 \ucc98\ub9ac\ud558\uac70\ub098 \ube0c\ub79c\ub4dc\uac00 \uc6d0\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \uc815\ubcf4\ub97c \ub9de\ucda4\ud654\ud558\uc5ec \uc81c\uacf5\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \ub54c\ubb38\uc5d0 \ubcf5\uc7a1\ud55c \uc9c8\ubb38\uc744 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ub118\uae30\ub294 \uac83\uc740 \uac00\ub2a5\ud558\uc9c0\ub9cc, \ucee8\ud14d\uc2a4\ud2b8\uac00 \ubd80\uc871\ud560 \uacbd\uc6b0 \uace0\uac1d\uc774 \ub611\uac19\uc740 \ub0b4\uc6a9\uc744 \ubc18\ubcf5\ud574\uc57c \ud558\ubbc0\ub85c \ubd80\uc815\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc73c\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/chatbots\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/a>\ub294 \ub300\ud654\ud615 AI\uc758 \ucc28\uc138\ub300 \uae30\uc220\ub85c, \uc870\uc9c1\uc774 \ub9e5\ub77d\uacfc \uc801\uc751\uc131\uc744 \ud1b5\ud574 \ubc94\uc704\ub97c \ud655\uc7a5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ud2b9\uc815 \uc785\ub825\uc5d0\ub9cc \uc751\ub2f5\ud558\ub294 \ub300\uc2e0, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 AI\uc640 \uc790\uc5f0\uc5b4 \uc774\ud574\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \uc694\uad6c\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \ud574\uc11d\ud558\uace0, \ub300\ud654 \ud750\ub984\uc5d0 \ub530\ub77c \ub3d9\uc801\uc73c\ub85c \uc751\ub2f5\uc744 \uc870\uc815\ud558\uba70, \ub9e5\ub77d\uc744 \ucea1\ucc98\ud558\uc5ec \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc804\ub2ec\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub294 \ub8f0\uae30\ubc18\uc758 \ucc57\ubd07\ubcf4\ub2e4 <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-levels-of-experience-orchestration\">\ub354 \uac1c\uc778\ud654\ub418\uace0 \ubcf5\uc7a1\ud55c \uc778\ud130\ub799\uc158<\/a>\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc640\uc758 \ud578\ub4dc\uc624\ud504\ub97c \ub9e4\ub044\ub7fd\uac8c \uc218\ud589\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c, \uace0\uac1d\uc5d0\uac8c \uacf5\uac10\uc744 \ud45c\ud604\ud558\ub3c4\ub85d \ud6c8\ub828 \ub610\ud55c \ubc1b\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<h2>\uac00\uc0c1 \uc0c1\ub2f4\uc0ac: \uae30\uc874 \ubd07\uc758 \ucc28\uc138\ub300 \ud504\ub860\ud2f0\uc5b4<\/h2>\n<p data-pm-slice=\"1 1 []\">\uacfc\uac70\uc5d0 \ubd07 \uad6c\ud604\uc5d0 \ub300\ud55c \ucd08\uae30 \ub17c\uc758\ub294 \uadf8 \uae30\ub2a5\uc5d0\ub9cc \ucd08\uc810\uc744 \ub450\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c, \uc5b4\ub5a4 \uc9c8\uc758\ub97c \ucc98\ub9ac\ud560 \uac83\uc778\uc9c0 \uace0\ubbfc\ud588\uc2b5\ub2c8\ub2e4. \uadf8 \ub2e4\uc74c \ub2e8\uacc4\ub294 \ubd07\uc774 \uc791\uc5c5\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\ub294 \ud750\ub984\uc744 \uacb0\uc815\ud558\uace0, \uadf8\uc5d0 \ub530\ub77c \uadf8 \ud750\ub984\uc744 \uc124\uacc4\ud558\ub294 \uac83\uc774\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub9ce\uc740 \ub178\ub825\uc744 \uae30\uc6b8\uc778 \ud6c4\uc5d0\ub294 \uadf8\ub7f4\ub4ef\ud55c \ubd07\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc9c0\ub9cc, \uc5ec\uc804\ud788 \uc0c1\ub2f9\ud55c \uc81c\ud55c\uc810\uc774 \uc874\uc7ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubd07\uc740 \uc0ac\uc804\uc5d0 \uc815\uc758\ub41c \uc2a4\ud06c\ub9bd\ud2b8 \uc678\uc758 \uc9c8\ubb38\uc744 \ubc1b\uc73c\uba74 \uba48\ucd9c \uc218\ubc16\uc5d0 \uc5c6\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc0c8\ub85c\uc6b4 \ub370\uc774\ud130\ub97c \ud559\uc2b5\ud558\uac70\ub098 \uc2dc\uac04\uc5d0 \ub530\ub77c \uc751\ub2f5\uc744 \uac1c\uc120\ud558\uac70\ub098, \uc694\uccad\uc758 \ub9e5\ub77d\uc744 \uc774\ud574\ud558\uc5ec \ub354 \uc801\uc808\ud55c \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud560 \uc218 \uc5c6\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n<p data-pm-slice=\"1 1 []\">AI \uae30\uc220, \ud2b9\ud788 \ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378(LLM)\uacfc \uc0dd\uc131\ud615 AI\uc758 \ubc1c\uc804 \ub355\ubd84\uc5d0 \uae30\uc5c5\ub4e4\uc740 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc758 \uc7a0\uc7ac\ub825\uc744 \uc27d\uac8c \uc2e4\ud604\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc0ac\uc6a9\uc790 \ud589\ub3d9\uc744 \ud559\uc2b5\ud558\uba74\uc11c \uc751\ub2f5\uc744 \uc870\uc815\ud558\uc5ec \uac1c\uc778\ud654\uc640 \ud6a8\uc728\uc131\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p data-pm-slice=\"1 1 []\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \uae30\uc874 \ubd07\uc744 \ud55c \ub2e8\uacc4 \ub354 \ubc1c\uc804\uc2dc\ud0a4\ub294 \uc5ec\uc12f \uac00\uc9c0 \ubc29\ubc95\uacfc \uc774\ub97c \ud1b5\ud574 \uae30\ub300\ud560 \uc218 \uc788\ub294 \uc774\uc810\uc744 \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<h4><\/h4>\n<h4>1. \uc815\uc801 \uc2a4\ud06c\ub9bd\ud2b8\ub97c \ub118\uc5b4\uc11c\ub294 \uc778\ud150\ud2b8 \uad6c\ucd95<\/h4>\n<p>\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc804\ud1b5\uc801\uc778 \ubd07\uc774 \uc218\ud589\ud560 \uc218 \uc788\ub294 \ubc94\uc704\ub97c \ud06c\uac8c \ud655\uc7a5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c4\ud654\uc758 \uccab \ubc88\uc9f8 \uc0ac\ub840\ub294 \uc778\ud150\ud2b8 \uad6c\ucd95\uc5d0\uc11c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc804\uc5d0\ub294 \uac1c\ubcc4 \ubc1c\ud654\ub97c \uc138\uc2ec\ud558\uac8c \uad00\ub9ac\ud558\uace0, \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \uc9c0\uc18d\uc801\uc73c\ub85c \uc870\uc815\ud574\uc57c \ud588\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378(LLM)\uc740 \uc774\ub97c \ubc14\uafb8\uc5b4 \ub193\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n<p data-pm-slice=\"1 1 []\">\uc774\uc81c\ub294 \uc881\uc740 \ud65c\ub3d9\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd98 \uc77c\ub828\uc758 LLM \uae30\ubc18 \uc791\uc5c5\uc744 \ud1b5\ud574 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ub2e8\uacc4\ub97c \uc815\uc758\ud558\uace0 \uc124\uacc4\ud558\ub294 \uac83\uc774 \ud6e8\uc52c \uac04\ub2e8\ud574\uc84c\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud50c\ub85c\uc6b0 \uae30\ubc18 \uc124\uacc4\ub294 \uc194\ub8e8\uc158\uc774 \ud6c8\ub828\ub41c \ub300\ub85c\ub9cc \uc791\ub3d9\ud558\ub3c4\ub85d \ubcf4\uc7a5\ud558\uba70, \ud6c8\ub828 \uacfc\uc815\uc774 \ub354 \uc27d\uac70\ub098 \uc790\ub3d9\ud654\ub420 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<p data-pm-slice=\"1 1 []\">\uc608\ub97c \ub4e4\uc5b4, &#8220;\uc815\ubcf4 \uc218\uc9d1&#8221;\uc774\ub098 &#8220;\uc544\ud2f0\ud074 \ucc3e\uae30&#8221; \uac19\uc740 \uc791\uc5c5\uc744 \uc124\uba85\ud558\uba74 LLM\uc774 \uc774\ub97c \uc218\ud589\ud569\ub2c8\ub2e4. \uc774\ub7f0 \ubc29\uc2dd\uc73c\ub85c \uc778\ud574 \uc778\ud150\ud2b8 \uc124\uc815, \uacbd\ub85c \ubc0f \ud50c\ub85c\uc6b0\uac00 \uacfc\uac70\ubcf4\ub2e4 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \uc5b8\uc5b4\ub85c \ub354 \uc720\uc5f0\ud558\uac8c \ub9cc\ub4e4\uc5b4\uc9d1\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc720\uc5f0\uc131\uc744 \ud1b5\ud574 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ub354 \ubcf5\uc7a1\ud55c \uc0c1\ud638\uc791\uc6a9\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc744 \ubfd0\ub9cc \uc544\ub2c8\ub77c, &#8220;\uc778\ud150\ud2b8 \uc804\ud658&#8221;\ub3c4 \uc218\ud589\ud560 \uc218 \uc788\uc5b4 \uc0c1\ud638\uc791\uc6a9 \ucc98\ub9ac \ubc29\uc2dd\uc774 \ub354\uc6b1 \uc778\uac04\uacfc \uc720\uc0ac\ud574\uc9d1\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc774 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc81c\ud488 \uae30\ub2a5\uc5d0 \ub300\ud55c \uc9c8\ubb38\uc744 \ud55c\ub2e4\uace0 \uac00\uc815\ud574 \ubd05\uc2dc\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \ud574\ub2f9 \uc9c8\ubb38\uc5d0 \ub2f5\ubcc0\ud55c \ud6c4, \uace0\uac1d\uc740 \uc644\uc804\ud788 \uc0c8\ub85c\uc6b4 \uc9c8\ubb38\uc744 \ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub54c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc6d0\ud65c\ud558\uac8c &#8216;\ubb38\uc758 \ubaa8\ub4dc&#8217;\ub85c \uc804\ud658\ub420 \uc218 \uc788\uc73c\uba70, \uc2ec\uc9c0\uc5b4 \uc6d0\ub798 \uc9c8\ubb38\uc744 \ub2e4\uc2dc \ucc38\uc870\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc740 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc640\uc758 \ub300\ud654\ucc98\ub7fc \uad6c\uccb4\uc801\uc778 \uc9c0\uc2dc \uc5c6\uc774 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc640 \uc0c1\ud638\uc791\uc6a9\ud569\ub2c8\ub2e4. \ub610\ud55c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc815\ud655\ud55c \uc9c8\ubb38\uc5d0 \ub530\ub77c \uc751\ub2f5\uc744 \uac1c\uc778\ud654\ud560 \uc218 \uc788\uc73c\uba70, \uc815\ubcf4\ub97c \uac80\uc99d\ud558\uae30 \uc704\ud574 \ucd9c\ucc98\ub97c \uc778\uc6a9\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<h4>2. \uc0c1\ub2f4\uc0ac \ubc0f CRM \uc2dc\uc2a4\ud15c\uc73c\ub85c\uc758 \ud3ec\uad04\uc801\uc778 \ud578\ub4dc\uc624\ubc84<\/h4>\n<p data-pm-slice=\"1 1 []\">\ucc57\ubd07\uc740 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ucc98\ub7fc \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc758 \ub9e5\ub77d\uc744 \ud30c\uc545\ud558\uac70\ub098 \ub2e4\uc74c \ub2e8\uacc4\ub85c \uc774\uad00\uc744 \uc6d0\ud65c\ud558\uac8c \uc218\ud589\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \ucc57\ubd07\uc758 \uc774\uad00 \uacfc\uc815\uc5d0\uc11c\ub294 \uace0\uac1d\uacfc\uc758 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \uc644\uc804\ud55c \uc694\uc57d\ubcf8\uc774\ub098 \ubc30\uacbd \uc815\ubcf4, \ub9c8\ubb34\ub9ac \ucf54\ub4dc\uac00 \ubd80\uc871\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n<p data-pm-slice=\"1 1 []\">\uc0c1\ud638\uc791\uc6a9\uc774 \ub05d\ub09c \ud6c4, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc801\uc808\ud55c \ub2e4\uc74c \ub2e8\uacc4\ub97c \uc120\ud0dd\ud569\ub2c8\ub2e4. \ub9cc\uc57d \uc778\uac04 \uc0c1\ub2f4\uc0ac\uac00 \uc774 \ubb38\uc758\ub97c \uc774\uc5b4\ubc1b\uc544\uc57c \ud55c\ub2e4\uba74, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ub300\ud654 \uc694\uc57d\ubcf8\uc744 \uc791\uc131\ud558\uc5ec \uc774\uad00 \uc2dc \ud568\uaed8 \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\ub294 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \ub9fa\uc5c8\ub358 \ub300\ud654\uc758 \ub9e5\ub77d\uc744 \uc720\uc9c0\ud55c \ucc44\ub85c \ub300\ud654\ub97c \uc774\uc5b4\ub098\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uacb0\uacfc\uc801\uc73c\ub85c \uace0\uac1d\uc740 \uac19\uc740 \ub0b4\uc6a9\uc744 \ubc18\ubcf5\ud560 \ud544\uc694\uac00 \uc5c6\uc73c\uba70, \uc774\ub294 \uc9c1\uc811\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \uc791\uc5c5\uc774 \uc644\uc804\ud788 \uc644\ub8cc\ub41c \uacbd\uc6b0, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ub300\ud654 \uc694\uc57d\uc744 \uc791\uc131\ud558\uace0 \ubbf8\ub9ac \uc815\uc758\ub41c \ub9c8\ubb34\ub9ac \ucf54\ub4dc\ub97c \ud0dc\uadf8\ud569\ub2c8\ub2e4.<\/p>\n<p data-pm-slice=\"1 1 []\">\uc774\ub294 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc640 \ub3d9\uc77c\ud55c \ud6c4\uc18d \uc791\uc5c5\uc744 \uc218\ud589\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubc29\uc2dd\uc73c\ub85c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc2dc\uac04 \uc18c\ubaa8\uc801\uc778 \ub2e4\uc218\uc758 \uc791\uc5c5\uc744 \ucc98\ub9ac\ud558\uba70, \uc77c\uad00\ub41c \ubc29\uc2dd\uc73c\ub85c \ud1b5\ucc30\uc744 \uc218\uc9d1\ud569\ub2c8\ub2e4. \ub450 \uacbd\uc6b0 \ubaa8\ub450 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 CRM \uc2dc\uc2a4\ud15c\uc5d0 \uc138\ubd80 \uc815\ubcf4\ub97c \uc800\uc7a5\ud558\uc5ec \ub2e4\ub978 \ub3c4\uad6c, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \uad00\ub9ac\uc790 \ubc0f \uc778\uac04 \uc0c1\ub2f4\uc0ac\uac00 \uc774\ub97c \ud65c\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<h4>3. \uace0\uac1d \uc5ec\uc815\uc5d0 \ub300\ud55c \uac00\uc2dc\uc131 \ud655\ubcf4\ub85c \uc0ac\uc804 \ubb38\uc81c \ud574\uacb0<\/h4>\n<p data-pm-slice=\"1 1 []\">\uae30\uc874\uc758 \ucc57\ubd07\uc740 \uace0\uac1d \uc5ec\uc815 \uc804\ubc18\uc5d0 \uac78\uccd0 \ubc1c\uc0dd\ud558\ub294 \uaca9\ucc28\ub97c \ubc1d\ud600\uc8fc\ub294 \ubd84\uc11d\uc5d0 \uc811\uadfc\ud558\uac70\ub098 \uc774\ub97c \ud65c\uc6a9\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uc5b4\ub5a4 \uc815\ubcf4\uac00 \ub204\ub77d\ub418\uc5c8\ub294\uc9c0, \ub610\ub294 \ud544\uc694\ud55c \uc815\ubcf4\uac00 \ubb34\uc5c7\uc778\uc9c0\uc870\ucc28 \uc54c\uc9c0 \ubabb\ud569\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uacfc \uc5ec\ub7ec \uc811\uc810\uc5d0\uc11c \uc774\ub7ec\ud55c \ub204\ub77d\ub41c \ubd80\ubd84\uc744 \uc2dd\ubcc4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p data-pm-slice=\"1 1 []\">\uc81c\uacf5\ub418\ub294 \uc778\uc0ac\uc774\ud2b8\ub294 \uc2e4\ud589 \uac00\ub2a5\ud558\uace0, \uc804\ud1b5\uc801\uc778<a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-definitive-list-of-29-call-center-metrics-and-kpis\"> \uba54\ud2b8\ub9ad \ub300\uc2dc\ubcf4\ub4dc<\/a>\uc640\ub294 \ucc28\ubcc4\ud654\ub429\ub2c8\ub2e4. \uc804\ud1b5\uc801\uc778 \ub300\uc2dc\ubcf4\ub4dc\ub294 \ud574\uc11d\uc5d0 \uc2dc\uac04\uc774 \uac78\ub9ac\uc9c0\ub9cc, AI \uae30\ubc18\uc758 \uc758\ub3c4 \ubc0f \uac10\uc815 \ubd84\uc11d\uc744 \ud65c\uc6a9\ud558\uba74 \uace0\uac1d \uacbd\ud5d8\uc774\ub098 \ucee8\ud0dd \uc13c\ud130\uc758 \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc774 \ud604\uc2e4\ud654\ub429\ub2c8\ub2e4.<\/p>\n<p data-pm-slice=\"1 1 []\">\ub370\uc774\ud130\ub294 \uace0\uac1d\uc774 \uac00\uc7a5 \uc790\uc8fc \uc0ac\uc6a9\ud558\ub294 \uacbd\ub85c, \uc774\ud0c8 \uc9c0\uc810, \uadf8\ub9ac\uace0 \uc5ec\uc815\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud574 \ud574\uacb0\ud574\uc57c \ud560 \ube44\ud6a8\uc728\uc131\uc744 \ubc1d\ud600\ub0c5\ub2c8\ub2e4. CRM \uc2dc\uc2a4\ud15c\uacfc\uc758 \ud1b5\ud569\uc744 \ud1b5\ud574 \uc774\ub7ec\ud55c \uc138\ubd80 \uc0ac\ud56d\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \ub54c \uac1c\uc120\uc774 \ud544\uc694\ud55c \uaca9\ucc28\ub97c \uc0ac\uc804\uc5d0 \uacb0\uc815\ud558\uace0 \uc774\ub97c \ud574\uacb0\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \ucd5c\uc801\ud654\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;553285&#8243; css=&#8221;.vc_custom_1736905484558{margin-top: 1.5em !important;}&#8221; si_alt_text=&#8221;Genesys Cloud \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\uc640 \ucc57\ubd07 \ube44\uad50 AI&#8221;][vc_single_image image=&#8221;552758&#8243; css=&#8221;&#8221; si_alt_text=&#8221;Genesys Cloud \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\uc640 \ucc57\ubd07 \ube44\uad50 AI&#8221;][vc_single_image image=&#8221;552759&#8243; css=&#8221;.vc_custom_1736493661390{border-bottom-width: 1.5em !important;}&#8221; si_alt_text=&#8221;Genesys Cloud \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\uc640 \ucc57\ubd07 \ube44\uad50 AI&#8221;][vc_column_text css=&#8221;.vc_custom_1736408456161{margin-top: 1.0em !important;}&#8221;]<\/p>\n<h4>4. \ubcf5\uc7a1\ud55c \uc791\uc5c5\uc744 \uc81c\uac70\ud558\ub294 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/h4>\n<p data-pm-slice=\"1 1 []\">\uc81c\ud55c\ub41c \uae30\ub2a5\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0 \ucc57\ubd07\uc774 \uc81c\ub300\ub85c \uc791\ub3d9\ud558\uae30 \uc704\ud574\uc11c\ub294 \ub9ce\uc740 \ub178\ub825\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc774 \uacfc\uc815\uc5d0\ub294 \ub370\uc774\ud130 \uacfc\ud559\uc790\ub85c \uad6c\uc131\ub41c \ud300\uc744 \ud3ec\ud568\ud574 \uae30\uc220\uc801\uc778 \uc5ed\ub7c9\uc774 \uc694\uad6c\ub429\ub2c8\ub2e4. \uc774\ub294 \ucc3e\uae30 \ud798\ub4e0 \uc804\ubb38 \uc778\ub825\uc5d0\uac8c\ub3c4 \uc5b4\ub824\uc6b4 \uacfc\uc81c\uc774\uba70, \ubd07\uc758 \ud6c8\ub828 \uc694\uad6c\uc0ac\ud56d\uc740 \uc774\ub97c \ub354\uc6b1 \ubcf5\uc7a1\ud558\uac8c \ub9cc\ub4ed\ub2c8\ub2e4.<\/p>\n<p data-pm-slice=\"1 1 []\">\ubc18\uba74, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ube44\uc804\ubb38\uac00 \uc778\ub825\uc5d0 \uc758\ud574 \uc124\uacc4\ub418\uace0 \ubc30\ud3ec\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uc0dd\uc131\ud615 AI, LLM, \uadf8\ub9ac\uace0 AI \uc9c0\uc6d0 \uc9c0\uc2dd \uac80\uc0c9-\ubcf4\uac15 \uc0dd\uc131 \uc11c\ube44\uc2a4\ub97c \ud65c\uc6a9\ud558\uc5ec \uc2dc\uac01\uc801\uc774\uace0 \ucf54\ub4dc\uac00 \ud544\uc694 \uc5c6\ub294(No-code) \ud50c\ub85c\uc6b0 \ube4c\ub354\ub97c \uc0ac\uc6a9\ud574 \uc778\ud150\ud2b8\ub97c \uc0dd\uc131\ud558\uace0 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \uad6c\ucd95\ud569\ub2c8\ub2e4. \ub4dc\ub798\uadf8 \uc564 \ub4dc\ub86d \ubc29\uc2dd\uc73c\ub85c \ud300\uc740 \uc815\uad50\ud558\uace0 \uc801\uc751\ub825\uc774 \ub192\uc73c\uba70 \ud655\uc7a5 \uac00\ub2a5\ud55c \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc27d\uac8c \uc0dd\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ub9e4\uc6b0 \uad6c\uccb4\uc801\uc774\uace0 \uacbd\uc9c1\ub41c \uc9c0\uce68 \ub300\uc2e0 \uc77c\ubc18 \uc5b8\uc5b4 \ubb38\uc7a5\uc744 \ud50c\ub85c\uc6b0\uc5d0 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h5 style=\"text-align: center;\"><em>Genesys Cloud\uac00 \ubcf5\uc7a1\ud55c \uc791\uc5c5\uc744 \ucc98\ub9ac\ud558\uae30 \ub54c\ubb38\uc5d0, \ud300\uc758 \ub9ac\uc18c\uc2a4 \ubd80\ub2f4\uc744 \ud06c\uac8c \uc904\uc5ec\uc90d\ub2c8\ub2e4.<\/em><\/h5>\n<p data-pm-slice=\"1 1 []\">\uac00\uc7a5 \uc911\uc694\ud55c \uc810\uc740, \ucd5c\uace0\uc758 \uc0c1\ub2f4\uc0ac\uc640\uc758 \ub300\ud654\ub97c \ud65c\uc6a9\ud558\uc5ec AI\uac00 \uc804\uccb4 \ud50c\ub85c\uc6b0\ub97c \uc0dd\uc131\ud560 \uc218 \uc788\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f9\ud55c \uc2dc\uac04\uc744 \uc808\uc57d\ud560 \uc218 \uc788\uc73c\uba70, \uac00\uc7a5 \uc131\uacf5\uc801\uc778 \ub300\ud654\uac00 \ud5a5\ud6c4 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc640 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc640\uc758 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \uc7ac\ud604\ub418\ub3c4\ub85d \ubcf4\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h4>5. \uc7ac\uc0ac\uc6a9 \uac00\ub2a5\ud558\ub3c4\ub85d \uc124\uacc4\ub41c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ud50c\ub85c\uc6b0<\/h4>\n<p data-pm-slice=\"1 1 []\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ubd07 \ud50c\ub85c\uc6b0\ub97c \ucc98\uc74c\ubd80\ud130 \uc0c8\ub85c \uad6c\ucd95\ud574\uc57c \ud560 \ud544\uc694\uc131\uc744 \uc5c6\uc560\uc90d\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc6a9\uc73c\ub85c \uc0dd\uc131\ub41c \ud50c\ub85c\uc6b0\ub294<a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-cloud-agent-copilot-deep-dive\"> Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff<\/a>\uc744 \ud3ec\ud568\ud55c \ubaa8\ub4e0 Genesys Cloud\u2122 AI \uc194\ub8e8\uc158\uc5d0\uc11c \uc7ac\uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uc9c0\uc6d0\uc758 \ub2e4\uc591\ud55c \ubaa9\uc801\uc774\ub098 \uc720\ud615\uc5d0 \ub530\ub77c \ud50c\ub85c\uc6b0\ub97c \ub2e4\uc2dc \ub9cc\ub4e4 \ud544\uc694\uac00 \uc5c6\uc5b4, \uc720\uc9c0 \uad00\ub9ac\uac00 \uac04\ud3b8\ud574\uc9d1\ub2c8\ub2e4. \uc774\ub807\uac8c \ud568\uc73c\ub85c\uc368 \uc801\uc740 \ub9ac\uc18c\uc2a4\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc0c1\ud638\uc791\uc6a9\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \ud655\uc7a5\ud558\uace0 \ucd5c\uc801\ud654\ud558\uc5ec ROI\ub97c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys\ub294 \ub2e4\uc591\ud55c \uc0b0\uc5c5\uc758 \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \ud2b9\uc815 \ubb38\uc81c\ub97c \ud574\uacb0\ud574 \uc628 \uc218\uc2ed \ub144\uac04\uc758 \uacbd\ud5d8\uc744 \ubcf4\uc720\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc804\ubb38 \uc9c0\uc2dd\uc744 \ubc14\ud0d5\uc73c\ub85c \ucd5c\uc2e0 AI \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \ucc28\uc138\ub300 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \uc124\uacc4\ud558\uace0 \uc81c\uacf5\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ucee8\ud0dd\uc13c\ud130\uc5d0 \ud2b9\ud654\ub418\uc9c0 \uc54a\uc740 \ubc94\uc6a9 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \uc81c\uacf5\ud558\ub294 \ub2e4\ub978 \ubca4\ub354\uc640 \ucc28\ubcc4\ud654\ub418\ub294 \uc694\uc18c \uc911 \ud558\ub098\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc7ac\uc0ac\uc6a9 \uac00\ub2a5\uc131\uc740 \uc778\uac04\uc774 \uac1c\uc785\ud558\ub294 \ub8e8\ud504(humans in the loop)\ub97c \uc720\uc9c0\ud558\ub294 Genesys\uc758 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ub355\ubd84\uc5d0 \uc2e4\ud604\ub429\ub2c8\ub2e4. \ubcf5\uc7a1\ud55c \ubb38\uc81c\ub97c \ub9e4\ub044\ub7fd\uac8c \uc778\uac04 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud558\uba70, \ud604\uc7ac \ubc0f \uacfc\uac70 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \uc5bb\uc740 \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub610\ud55c \uc2e4\uc2dc\uac04\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uc5ec AI\uac00 \uc0dd\uc131\ud55c \uc751\ub2f5\uc774 \uc815\ud655\ud558\uace0 \uaddc\uc815\uc744 \uc900\uc218\ud558\ub294\uc9c0 \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \ud56d\uc0c1 \uc778\uac04\uc774 \ub8e8\ud504\uc5d0 \ud3ec\ud568\ub418\uc5b4 \uc788\uae30 \ub54c\ubb38\uc5d0 \ub370\uc774\ud130\uac00 \uc7ac\uc0ac\uc6a9\uc744 \uc704\ud574 \uc548\uc804\ud558\uace0 \uae68\ub057\ud558\uac8c \uc720\uc9c0\ub429\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\uac04\uc774 \uc9c0\ub098\uba74\uc11c, \ud504\ub85c\uc138\uc2a4\uc758 \uc791\ub3d9 \uc5ec\ubd80\ub098 \ub370\uc774\ud130\uc758 \uc815\ud655\uc131, \uadf8\ub9ac\uace0 \uc131\uacfc\uc758 \uc6b0\uc218\uc131\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc810\uac80\ud560 \ud544\uc694 \uc5c6\uc774 ROI\ub97c \uacc4\uc18d\ud574\uc11c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7f0 \uc810\uac80 \uae30\ub2a5\uc740 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ub0b4\ubd80\uc5d0 \ub0b4\uc7a5\ub418\uc5b4 \uc81c\uacf5\ub429\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<h4>6. \ubcf4\uc548 \uac00\ub4dc\ub808\uc77c<\/h4>\n<p data-pm-slice=\"1 1 []\">\uc77c\ubd80 \uae30\uc5c5\uc740 \uc790\uccb4 GPT\ub97c \uad6c\ucd95\ud558\uc5ec \ub0b4\ubd80 AI \ud504\ub85c\uc81d\ud2b8\ub97c \uc2dc\uc791\ud558\uba70, \uc774\ub7ec\ud55c \uc804\ubb38 \uc9c0\uc2dd\uc774 \ube44\uc6a9 \uc808\uac10\uc73c\ub85c \uc774\uc5b4\uc9c8 \uac83\uc774\ub77c\uace0 \uae30\ub300\ud569\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ube44\uc988\ub2c8\uc2a4 \uc6a9\ub3c4\ub85c \ub9de\ucda4\ud615 GPT\ub97c \uad6c\ucd95\ud558\ub294 \uac83\uc740 \uc720\uc5f0\uc131\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc73c\ub098, \uc0c1\ub2f9\ud55c \uc704\ud5d8\uc744 \ucd08\ub798\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130 \ubcf4\uc548\uacfc \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \ubb38\uc81c\ub294 \uc8fc\uc694 \uc6b0\ub824 \uc0ac\ud56d \uc911 \ud558\ub098\uc774\uba70, AI\uac00 \uc801\uc808\ud55c \uc9c0\uce68 \uc5c6\uc774 \uc608\uc0c1\uce58 \ubabb\ud55c \ubc29\uc2dd\uc73c\ub85c \uc791\ub3d9\ud558\ub294 \uc0ac\ub840\uac00 \uc790\uc8fc \ubc1c\uc0dd\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n<p>\ub9e5\ud0a8\uc9c0\uc5d0 \ub530\ub974\uba74, \uc0dd\uc131\ud615 AI\ub294 \uc804\ubc18\uc801\uc778 \uacbd\uc81c\uc5d0\uc11c \ub178\ub3d9 \uc0dd\uc0b0\uc131\uc744 \ud06c\uac8c \ud5a5\uc0c1\uc2dc\ud0ac \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uace0, \uc751\ub2f5\uc758 \ud488\uc9c8\uacfc \ubcf5\uc7a1\uc131\uc744 \ub192\uc774\uba70, \uc9c0\uc18d\uc801\uc778 \uc5c5\ub370\uc774\ud2b8\uc758 \ud544\uc694\uc131\uc744 \uc904\uc784\uc73c\ub85c\uc368 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ucee8\ud0dd\uc13c\ud130\uc758 \uc0dd\uc0b0\uc131\uacfc ROI\ub97c \uc99d\uac00\uc2dc\ud0a4\ub294 \ub370 \uae30\uc5ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc774\ub4e4 \uc5ed\uc2dc \ud55c\uacc4\uac00 \uc874\uc7ac\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4, \ub9de\ucda4\ud615 \ubaa8\ub378\uc740 \ubd80\uc815\ud655\ud558\uac70\ub098 \ud3b8\ud5a5\ub41c \uc751\ub2f5\uc744 \uc0dd\uc131\ud558\uc5ec \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \ub5a8\uc5b4\ub728\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uc758\ub3c4\uce58 \uc54a\uc740 \ubd80\uc801\uc808\ud55c \ucd9c\ub825\uc774\ub098 \ud5c8\uc704 \uc815\ubcf4\ub85c \uc778\ud574 \uc724\ub9ac\uc801 \uc704\ud5d8\uc774 \ubc1c\uc0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys\ub294 \uc804\ud1b5\uc801\uc778 \ub8f0\uae30\ubc18 \ucc57\ubd07\uacfc GPT \ucc57\ubd07\uc758 \uc7a5\uc810\uc744 \uacb0\ud569\ud55c \ud558\uc774\ube0c\ub9ac\ub4dc \uc811\uadfc \ubc29\uc2dd\uc744 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc5d0 \uc801\uc6a9\ud569\ub2c8\ub2e4. \uc0dd\uc131\ud615 AI\ub294 \uac01 \ub2e8\uacc4\uc5d0 \ud1b5\ud569\ub418\uc9c0\ub9cc, \uc791\uc5c5\uc740 \uc5ec\uc804\ud788 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ub0b4\uc5d0\uc11c \uc815\uc758\ub429\ub2c8\ub2e4. \uc774\ub294 \uc704\ud5d8\uc744 \uc904\uc774\uace0 AI\uac00 \uc791\uc5c5\uc5d0 \uc9d1\uc911\ud558\ub3c4\ub85d \uc720\uc9c0\ud558\uba70, \ube44\uc988\ub2c8\uc2a4 \ubc0f \uace0\uac1d \ub370\uc774\ud130\ub97c \uc561\uc138\uc2a4, \ubd84\uc11d, \uacf5\uc720\ud558\ub294 \ub3d9\uc548 \ubcf4\ud638\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \uc911\uc694\ud55c \uc694\uad6c \uc0ac\ud56d\uc740 \uc6b0\ub9ac\uc758 AI \uc724\ub9ac \uc811\uadfc \ubc29\uc2dd\uacfc \ud504\ub85c\ud1a0\ucf5c\uc744 \uc8fc\ub3c4\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud504\ub85c\ud1a0\ucf5c\uc740 \ud2b9\uc815 \uc194\ub8e8\uc158\ub9cc\uc744 \uc704\ud55c \ub370\uc774\ud130 \ubcf4\ud638 \uc124\uacc4\uc640 \ub2ec\ub9ac, \ubaa8\ub4e0 Genesys \uc81c\ud488\uc5d0\uc11c \uc0ac\uc6a9\ud558\ub294 \ub370\uc774\ud130\ub97c \ud3ec\uad04\uc801\uc73c\ub85c \ub2e4\ub8f9\ub2c8\ub2e4.<\/p>\n<p>Genesys\ub294 \ub2e4\uc591\ud55c \uc0b0\uc5c5, \uc5b8\uc5b4, \uc0ac\uc6a9 \uc0ac\ub840, \ucc28\uc6d0\uc744 \uc544\uc6b0\ub974\ub294 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ub370\uc774\ud130\ub85c \ud6c8\ub828\ub41c \ubaa8\ub378\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub610\ud55c \ud504\ub77c\uc774\ubc84\uc2dc \uc124\uacc4 \uc6d0\uce59\uc744 \uac1c\ubc1c \uacfc\uc815\uc5d0\uc11c \ud1b5\ud569\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uac00\ub4dc\ub808\uc77c\uc740 \ucd08\uae30 \ub2e8\uacc4\ubd80\ud130 \uac1c\uc778\uc758 \ud504\ub77c\uc774\ubc84\uc2dc \uad8c\ub9ac\ub97c \ubcf4\ud638\ud558\uba70, \uac1c\ubc1c \ud6c4 \ucd94\uac00\uc801\uc73c\ub85c \uc801\uc6a9\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<h2>\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc640 \ubd07\uc758 \uacb0\ud569, \ucc28\ubcc4\ud654\ub41c \ud601\uc2e0\uc73c\ub85c \uc9c4\ud654\ud558\ub2e4<\/h2>\n<p>\uc804\ud1b5\uc801\uc778 \ucc57\ubd07\uc5d0\uc11c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub85c\uc758 \uc9c4\ud654\ub294 \uac15\ub825\ud558\uace0 \uc720\uc5f0\ud558\uba70 \ube60\ub974\uac8c \uac00\uce58\ub97c \uc2e4\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc874 \ubd07 \ud50c\ub85c\uc6b0\uc640 \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ub418\uace0, \ubcf5\uc7a1\ud55c \uc0c1\ud638\uc791\uc6a9\uc744 \ucc98\ub9ac\ud558\uba70, \uace0\uac1d \uc5ec\uc815\uc5d0 \ub300\ud55c \uae4a\uc740 \uac00\uc2dc\uc131\uc744 \uc81c\uacf5\ud558\ub294 \ub2a5\ub825\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \uac15\ub825\ud55c \ub3c4\uad6c\uac00 \ub429\ub2c8\ub2e4.<\/p>\n<p>Genesys\ub294 \uac15\ub825\ud55c \ub370\uc774\ud130 \ubcf4\uc548 \uc870\uce58\uc640 \uc724\ub9ac\uc801 AI \ud45c\uc900\uc744 \ud1b5\ud574 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \ube60\ub974\uac8c \ud65c\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uba70, \uc774\ubbf8 \uc548\uc804\ud55c \uc2e4\ubb34\ub97c \ubcf4\uc7a5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/chatbots\">Genesys \uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/a>\ub85c \uc5bc\ub9c8\ub098 \ub9ce\uc740 \uc131\uacfc\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\ub294\uc9c0 \uc9c0\uae08 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/p>\n<p>* \ubcf8 \uae30\uc0ac\uc5d0\uc11c \uc5b8\uae09\ub41c \ud2b9\uc815 \uae30\ub2a5\uc740 \uac00\uae4c\uc6b4 \ubbf8\ub798\uc5d0 \ucd9c\uc2dc\ub420 \uc608\uc815\uc785\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;] \uace0\uac1d \uc11c\ube44\uc2a4 \uc694\uccad\uc774 \uc99d\uac00\ud558\uace0 \uc0c1\ub2f4\uc0ac \uc774\uc9c1\ub960\uc774 \uc774\ubbf8 40%\uc5d0 \uac00\uae4c\uc6cc\uc9d0\uc5d0 \ub530\ub77c, \uc774\ub7ec\ud55c \ucd94\uc138\ub294 \ucee8\ud0dd\uc13c\ud130\uc5d0 \ub208\ub369\uc774 \ud6a8\uacfc\ub97c \uc77c\uc73c\ucf1c \uace0\uac1d \uacbd\ud5d8\uc5d0 \ubd80\uc815\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce58\uace0 \uc218\uc775\uc744 \uac10\uc18c\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 \uae30\uc5c5\ub4e4\uc740 \ubd07\uc744 \uc0ac\uc6a9\ud558\uc5ec \uacf5\ubc31\uc744 \uba54\uc6b0\uace0\uc790 \ud569\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uae30\uc874 \ucc57\ubd07\uc740 \uc140\ud504 \uc11c\ube44\uc2a4 \uae30\ub2a5\uc744 \uac15\ud654\ud558\uae30 \uc704\ud55c \ud45c\uc900 \uc194\ub8e8\uc158\uc73c\ub85c \uc0ac\uc6a9\ub418\uc5b4 \uc654\uc9c0\ub9cc, \ud2b9\uc815 \uc6a9\ub3c4\ub85c\ub9cc \uc124\uacc4\ub418\uc5c8\uae30\uc5d0 \uc791\uc5c5\uc744 \uc218\ud589\ud558\ub294\ub370 \uc788\uc5b4 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