{"id":550573,"date":"2025-01-05T20:43:09","date_gmt":"2025-01-06T04:43:09","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=550573"},"modified":"2025-02-16T17:33:11","modified_gmt":"2025-02-17T01:33:11","slug":"the-era-of-contact-center-ai-copilots","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-era-of-contact-center-ai-copilots","title":{"rendered":"\ucee8\ud0dd\uc13c\ud130 AI,
‘\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff’\uc758 \uc2dc\ub300"},"content":{"rendered":"

\uc778\uacf5 \uc9c0\ub2a5(AI)\uc774 \uc778\uac04\uacfc \uac19\uc740 \uc9c0\uc2dd\uacfc \ub2a5\ub825\uc744 \uac00\uc9c0\ub3c4\ub85d \uac70\ub4ed \ubc1c\uc804\ud558\ub294 \uac00\uc6b4\ub370, \ud61c\uc131\ucc98\ub7fc \ub4f1\uc7a5\ud55c ChatGPT\ub294 \uac70\uc758 \ubaa8\ub4e0 \uc0b0\uc5c5\uacfc \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\uace0 \uc788\uc2b5\ub2c8\ub2e4. ChatGPT\uc640 \uac19\uc740 \uae30\uc220\uc740 \ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378(LLM)\uacfc \uc0dd\uc131\ud615 AI\uc758 \uac15\ub825\ud55c \ud798\uc5d0 \ub300\ud55c \uc778\uc2dd\uc744 \ud655\uc0b0\uc2dc\ucf30\uc73c\uba70, \ucee8\ud0dd\uc13c\ud130\uc758 \uace0\uac1d \uacbd\ud5d8\uc5d0\ub3c4 \uc601\ud5a5\uc744 \uc8fc\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ubaa8\ub4e0 \ud601\uc2e0\uc801\uc778 \uae30\uc220\uc740 \ucd08\uae30\uc5d0 \uc704\ud5d8\uc744 \uc218\ubc18\ud569\ub2c8\ub2e4. LLM \ubc0f \uc0dd\uc131\ud615 AI \uae30\uc220 \ub3c4\uc785\uc740 \uc624\ud574\uc758 \uc18c\uc9c0\uac00 \uc788\ub294 \uc815\ubcf4, \ub370\uc774\ud130 \uad8c\ub9ac, \uac1c\uc778 \uc815\ubcf4 \ubcf4\ud638 \ub4f1\uc744 \uace0\ub824\ud558\uc5ec \uc2e0\uc911\ud558\uac8c \uc811\uadfc\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774 \uae30\uc220\uc774 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uad11\ubc94\uc704\ud558\uac8c \uc0ac\uc6a9\ud560 \uc900\ube44\uac00 \ub418\uc9c0 \uc54a\uc558\ub2e4\ub294 \uc6b0\ub824\uac00 \ub098\uc624\ub294 \uc774\uc720\uac00 \uc5ec\uae30\uc5d0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud55c\ud3b8, \ucee8\ud0dd\uc13c\ud130\uc758 \ubd07\uc740 LLM \ubc0f \uc0dd\uc131\ud615 AI\ub97c \uae30\ubc18\uc73c\ub85c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ud615\ud0dc\ub85c \uc9c4\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubd07\uc774 \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \ub9ce\uc740 \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud558\uba74\uc11c \uc0c1\ub2f4\uc0ac\ub294 \ubcf4\ub2e4 \ubcf5\uc7a1\ud558\uace0 \uc911\uc694\ud55c \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \uc644\uc804\ud558\uace0 \uc790\uc728\uc801\uc778 \uc0c1\ub2f4\uc0ac\ub85c\uc11c \ub354 \uc2e0\ub8b0\ubc1b\uace0 \ubc1c\uc804\ud558\uae30 \uc704\ud574\uc11c\ub294 \ub9ce\uc740 \uc2dc\uac04\uacfc \uae30\uc220 \uc548\uc804\ub9dd\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n

\ud55c \uac00\uc9c0 \ubc18\uac00\uc6b4 \uc18c\uc2dd\uc740 \u2018AI \ucf54\ud30c\uc77c\ub7ff\u2019\uc73c\ub85c \uc774\ub7ec\ud55c \ud55c\uacc4\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ubbf8 AI \ucf54\ud30c\uc77c\ub7ff\uc740 \ub2e4\uc591\ud55c \uc601\uc5ed\uc5d0\uc11c \uc778\uac04 \uc0c1\ub2f4\uc0ac\ub97c \uc9c0\uc6d0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

 <\/p>\n

\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc758 \uc7a5\uc810<\/h2>\n

\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff<\/a>\uc740 LLM\uc758 \ubaa8\ub4e0 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uc778\uac04 \uc0c1\ub2f4\uc0ac\uac00 \ubcf4\ub2e4 \uc77c\uad00\ub418\uace0, \ud6a8\uacfc\uc801\uc774\uba70, \ud6a8\uc728\uc801\uc73c\ub85c \uc5c5\ubb34\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n

\ucee8\ud0dd\uc13c\ud130 AI \ucf54\ud30c\uc77c\ub7ff\uc740 \uc2a4\ud06c\ub9bd\ud2b8 \uae30\ubc18\uc758 \uae30\uc874 \uc751\ub2f5\uacfc \ub2ec\ub9ac, \uc0dd\uc131\ud615 AI\ub97c \ud65c\uc6a9\ud558\uc5ec \uc815\ubc00\ud558\uac8c \ub9de\ucda4\ud654\ub41c \uc9c0\uc6d0\uc744 \ub3d9\uc801\uc73c\ub85c \uc720\uc5f0\ud558\uac8c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub355\ubd84\uc5d0 \uc0c1\ub2f4\uc0ac\ub294 \ubcf5\uc7a1\ud55c \uc791\uc5c5\uc744 \uc218\uc6d4\ud558\uac8c \ucc98\ub9ac\ud558\uba70, \uc815\ud655\ud558\uace0 \uad00\ub828\uc131\uc774 \ub192\uc740 \ud574\ubc95\uc744 \uace0\uac1d\uc5d0\uac8c \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ucf54\ud30c\uc77c\ub7ff\uc740 \ub610\ud55c \uc5ec\ub7ec \ud50c\ub7ab\ud3fc\uacfc \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc5d0 \ud1b5\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \ucee8\ud0dd\uc13c\ud130 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ub2e4\uc591\ud55c \uae30\ub2a5\uc744 \uc9c0\uc6d0\ud558\ub294 \ud6a8\uacfc\uc801\uc778 \uc194\ub8e8\uc158\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \uace0\uae09 AI \uae30\ub2a5\uacfc \ud1b5\ud569\ub418\uc5b4 \uc2e4\uc2dc\uac04 \ucee8\ud14d\uc2a4\ud2b8 \uc778\uc2dd \uc9c0\uc6d0\ub3c4 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0ac\uc6a9\uc790 \uc6cc\ud06c\ud50c\ub85c\ub97c \uc0ac\uc804\uc5d0 \uc608\uce21\ud558\uace0 \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ud558\uc5ec \uc0c1\ub2f4\uc0ac\uc758 \uc0dd\uc0b0\uc131\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774 \uc678\uc5d0\ub3c4 \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \uc0ac\uc804 \uc9c0\uc2dd \ubc0f \uc870\uce58\ub97c \uc81c\uacf5\ud558\uace0, \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d \uac1c\uac1c\uc778\uc758 \uc120\ud638\ub3c4\uc5d0 \ub530\ub77c \uc751\ub2f5\uc744 \uac1c\uc778\ud654\ud569\ub2c8\ub2e4. \uc751\ub2f5 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud560 \ubfd0 \uc544\ub2c8\ub77c \uace0\uac1d\uc5d0\uac8c \uc77c\uad00\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ucf54\ud30c\uc77c\ub7ff\uc740 \ud575\uc2ec \uc778\ub825\uc5d0\uac8c \uc791\uc5c5\uc744 \uac80\ud1a0\ud558\uace0 \uc2b9\uc778\ud558\ub3c4\ub85d \uc694\uad6c\ud558\uc5ec \uc798\ubabb\ub41c \uc815\ubcf4\ub97c \uc81c\uacf5\ud560 \uc704\ud5d8\uc744 \ud06c\uac8c \uc904\uc785\ub2c8\ub2e4. \uaddc\uc815 \uc900\uc218 \ubd07\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc815\ud655\uc131\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \ubcf4\uc7a5\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc608\ub97c \ub4e4\uc5b4 \uace0\uac1d\uc774 \uc81c\ud488 \uc0ac\uc6a9 \ubc29\ubc95\uc744 \uc804\ud654\ub85c \ubb38\uc758\ud558\ub294 \uacbd\uc6b0, \uc804\ubb38 \uc9c0\uc2dd\uc774 \ubd80\uc871\ud55c \uc2e0\uc785 \uc0c1\ub2f4\uc0ac\ub3c4 \ucf54\ud30c\uc77c\ub7ff\uc744 \uc0ac\uc6a9\ud558\uc5ec \ud6a8\uacfc\uc801\uc73c\ub85c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uc815\ud655\ud558\uac8c \uc774\ud574\ud558\uace0 \uc804\uccb4 \uc9c0\uc2dd \uae30\ubc18\uc758 \ucd5c\uc2e0 \uc815\ubcf4\uc5d0 \uc561\uc138\uc2a4\ud569\ub2c8\ub2e4.<\/p>\n

\ub2e4\uc74c\uc740 \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uacfc \uc778\uac04 \uc0c1\ub2f4\uc0ac\uac00 \ud611\ub825\ud558\ub294 \uba87 \uac00\uc9c0 \uc0ac\ub840\uc785\ub2c8\ub2e4.<\/p>\n

\ud1b5\ud654 \ud6c4\uc18d \uc791\uc5c5 \uac04\uc18c\ud654<\/h3>\n

\uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d\uc758 \uc804\ud654\ub97c \ubc1b\uc73c\uba74 \ub300\ud654 \ub0b4\uc6a9\uc744 \uae30\ub85d\ud558\uba74\uc11c \ubb38\uc758\uc758 \ud2b9\uc131\uc744 \ud30c\uc545\ud558\uace0 \ub2e4\uc74c \ub2e8\uacc4\uc5d0 \ub300\ud55c \uc870\uce58\ub97c \uac04\ub7b5\ud558\uac8c \uc791\uc131\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\ud1b5\ud654 \ud6c4\uc5d0\ub294 \uc815\ud574\uc9c4 \uc6cc\ud06c\ud50c\ub85c\uc5d0 \ub530\ub77c \u2018\ud1b5\ud654 \ud6c4\uc18d \uc791\uc5c5\u2019\uc744 \ud569\ub2c8\ub2e4. \uc774 \ud504\ub85c\uc138\uc2a4\ub294 \uc0c1\ub2f4\uc0ac\uc758 \uae30\uc5b5\uacfc \uac1c\uc778\uc801\uc778 \ud574\uc11d\uc5d0 \uc758\uc874\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc73c\uba70, \uc801\uc9c0 \uc54a\uc740 \uc2dc\uac04\uc774 \uc18c\uc694\ub429\ub2c8\ub2e4.<\/p>\n

\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \ud1b5\ud654\ub97c \uc790\ub3d9\uc73c\ub85c \uc694\uc57d\ud558\uc5ec \uc774\ub7ec\ud55c \uc791\uc5c5\uc744 \uac04\uc18c\ud654\ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \uc77c\uc77c\uc774 \uba54\ubaa8\ud560 \ud544\uc694 \uc5c6\uc774 \ub300\ud654\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucf54\ud30c\uc77c\ub7ff\uc774 \uc6cc\ud06c\ud50c\ub85c\uc640 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uc774\ud574\ud55c \ub2e4\uc74c, \uc774\ub97c \uc694\uc57d\uc5d0 \ubc18\uc601\ud558\uace0 \uc801\uc808\ud55c \uc870\uce58\ub97c \uc2dc\uc791\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 “\uc774 \ucf00\uc774\uc2a4\ub97c \uc5f4 \ub54c\ub294 X, Y, Z \ub2e8\uacc4\ub97c \ub530\ub974\uc2ed\uc2dc\uc624.”\ub77c\uace0 \ucd94\ucc9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub354 \uc911\uc694\ud55c \uc0ac\uc2e4\uc740 \ucf54\ud30c\uc77c\ub7ff\uc774 \uc6cc\ud06c\ud50c\ub85c\uc5d0 \uc9c1\uc811 \ud1b5\ud569\ub418\uc5b4 \ub300\ud654\uc758 \uc8fc\uc694 \uc758\ub3c4\ub97c \uc804\ub2ec\ud558\uace0 \ud504\ub85c\uc138\uc2a4 \uc644\ub8cc\uc5d0 \ud544\uc694\ud55c \ub098\uba38\uc9c0 \uc138\ubd80 \uc0ac\ud56d\uc744 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc870\uc5b8\ud560 \uc218 \uc788\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\uc774 \ud1b5\ud654 \uc911\uc77c \ub54c\ub3c4 \ub9c8\ucc2c\uac00\uc9c0\uc785\ub2c8\ub2e4.<\/p>\n

\ubcf4\ub2e4 \uc77c\uad00\ub418\uace0 \uc815\ud655\ud55c \uc885\ub8cc \ucf54\ub4dc<\/h3>\n

\uc0c1\ub2f4\uc0ac\ub294 \uc778\ud130\ub799\uc158\uc744 \ub9c8\uce58\uba74 \u2018\uc885\ub8cc \ucf54\ub4dc\u2019\ub97c \uc801\uc6a9\ud558\uc5ec \ud1b5\ud654\uc758 \uc131\uaca9\uacfc \uacb0\uacfc\ub97c \ubd84\ub958\ud569\ub2c8\ub2e4. \uc774\ub294 \ube44\uc988\ub2c8\uc2a4 \uad00\ub9ac\uc790\uac00 \ud1b5\ud654 \ud328\ud134\uc744 \ubd84\uc11d\ud558\uace0, \uc0c1\ub2f4\uc0ac \uc131\uacfc<\/a>\ub97c \ud3c9\uac00\ud558\uba70, \uc77c\ubc18\uc801\uc778 \uace0\uac1d \ubb38\uc81c\ub97c \ud30c\uc545\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uc790\uc8fc \uc5f0\ub77d\ud558\ub294 \uc774\uc720, \ud1b5\ud654 \ud574\uacb0\uc758 \ud6a8\uacfc, \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd84\uc57c \ub4f1\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub3c4 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \uc885\ub8cc \ucf54\ub4dc\ub97c \uc8fc\ub85c \uc218\ub3d9\uc73c\ub85c \uc120\ud0dd\ud569\ub2c8\ub2e4.<\/p>\n

\ube44\uc988\ub2c8\uc2a4 \uad00\ub9ac\uc790\ub294 \ubc1c\uc2e0\uc790\ub97c \uc218\ubc31 \uac1c\uc758 \uc138\uadf8\uba3c\ud2b8\ub85c \ubd84\ub958\ud558\ub294 \ub4f1 \ub2e4\uc591\ud55c \uc885\ub8cc \ucf54\ub4dc\ub97c \uc0ac\uc6a9\ud558\uace0\uc790 \ud569\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc218\ubc31 \uac00\uc9c0 \uc635\uc158 \uc911\uc5d0\uc11c \uc120\ud0dd\ud558\ub3c4\ub85d \uc694\uccad\ud558\ub294 \uac83\uc740 \ube44\ud6a8\uc728\uc801\uc785\ub2c8\ub2e4. \ud604\uc2e4\uc801\uc73c\ub85c\ub294 \uac00\uc7a5 \ub9ce\uc774 \uc0ac\uc6a9\ub418\ub294 \ucf54\ub4dc\ub97c \ub354 \uc790\uc8fc \uc120\ud0dd\ud558\uac8c \ub429\ub2c8\ub2e4.<\/p>\n

\ud558\uc9c0\ub9cc \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc744 \uc0ac\uc6a9\ud558\uba74 \ucf54\ud30c\uc77c\ub7ff\uc774 \uc778\ud130\ub799\uc158\uc5d0 \ub300\ud55c \uc774\ud574\ub97c \ubc14\ud0d5\uc73c\ub85c \uc885\ub8cc \ucf54\ub4dc\ub97c \uc790\ub3d9\uc73c\ub85c \uc120\ud0dd\ud558\uac8c \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uba74 \uad00\ub9ac\uc790\ub294 \ud544\uc694\ud55c \ub9cc\ud07c\uc758 \ucf54\ub4dc\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucf54\ud30c\uc77c\ub7ff\uc740 \uac00\uc7a5 \uad00\ub828\uc131\uc774 \ub192\uc740 \ucf54\ub4dc\uc758 \uc9e7\uc740 \ubaa9\ub85d \ub610\ub294 \uc2ec\uc9c0\uc5b4 \ub2e8\uc77c \ucf54\ub4dc\ub97c \uc0dd\uc131\ud558\uba70, \uc0c1\ub2f4\uc0ac\ub294 \uc774\ub97c \uc218\ub77d\ud558\uac70\ub098 \ud544\uc694\uc5d0 \ub530\ub77c \uc870\uc815\ud569\ub2c8\ub2e4.<\/p>\n

\uc774\ub85c\uc368 \uc0c1\ub2f4\uc0ac\uc758 \uc2dc\uac04\uc744 \uc808\uc57d\ud560 \ubfd0 \uc544\ub2c8\ub77c \ubcf4\ub2e4 \uc815\ud655\ud55c \ubcf4\uace0, \uc77c\uad00\uc131 \uc720\uc9c0, \ud3b8\uacac \uc81c\uac70 \ub4f1 \ud070 \uc774\uc810\uc744 \ub204\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ucc28\uc120\uc758 \uc870\uce58 \uc81c\uc548<\/h3>\n

Genesys Cloud\u2122 \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff<\/a>\uc740 \uace0\uae09 AI \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc758\ub3c4\ub97c \uc815\ud655\ud558\uac8c \ud574\uc11d\ud558\uace0 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uac00\uc7a5 \uc801\uc808\ud55c \uc870\uce58\ub97c \uc81c\uc2dc\ud569\ub2c8\ub2e4. \uc774\ub807\uac8c \ud568\uc73c\ub85c\uc368 \ucc28\uc120\uc758 \uc870\uce58\ub97c \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4. \uad00\ub9ac\uc790\ub294 \uc790\uc5f0\uc5b4 \uc774\ud574(NLU) \ubaa8\ub378\uc744 \uc0ac\uc6a9\ud558\uac70\ub098 \uc9c1\uc811 \uc124\uba85\uc744 \uc785\ub825\ud558\uc5ec \uc758\ub3c4\ub97c \uc815\uc758\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub300\ud615 \uc5b8\uc5b4 \ubaa8\ub378\uc740 \uc774\ub807\uac8c \uc785\ub825\ud55c \ub0b4\uc6a9\uc744 \ud574\ub2f9 \uc758\ub3c4\uc5d0 \ub9e4\ud551\ud569\ub2c8\ub2e4.<\/p>\n

\uad00\ub9ac\uc790\ub294 \ub370\uc774\ud130\uc5d0 \uae30\ubc18\ud55c \ud2b9\uc815 \uc791\uc5c5 \uc2e4\ud589, \uc2a4\ud06c\ub9bd\ud2b8 \ub610\ub294 \uc591\uc2dd \uc2dc\uc791, \uc9c0\uc2dd \ubb38\uc11c \uc561\uc138\uc2a4, \uc0c1\ub2f4\uc0ac \ub370\uc2a4\ud06c\ud1b1\uc5d0\uc11c \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub294 \ud0c0\uc0ac \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc\uc758 \ud1b5\ud569 \ub4f1 \ub2e4\uc591\ud55c \uc791\uc5c5\uc744 \uc2e4\ud589\ud558\ub3c4\ub85d \uc758\ub3c4\ub97c \uad6c\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

Genesys \uc5d4\uc9c4\uc758 \uc8fc\uc694 \uc774\uc810 \uc911 \ud558\ub098\ub294 \uac1c\uccb4\ub97c \ucd94\ucd9c\ud558\uc5ec \uad00\ub828 \ub370\uc774\ud130\ub85c \ucc28\uc120\uc758 \uc870\uce58\ub97c \ubbf8\ub9ac \uc124\uc815\ud560 \uc218 \uc788\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. \uace0\uac1d \uc138\ubd80 \uc815\ubcf4, \uc81c\ud488 \uc815\ubcf4 \ub4f1\uc758 \ud48d\ubd80\ud55c \ub370\uc774\ud130\ub294 AI \uae30\ubc18 \uc2dc\uc2a4\ud15c\uc5d0\uc11c \uc0dd\uc131\ub418\ub294 \ucc28\uc120\uc758 \uc870\uce58\uc5d0 \ub300\ud55c \uc815\ud655\uc131\uacfc \ud6a8\uc728\uc131\uc744 \ub192\uc785\ub2c8\ub2e4.<\/p>\n

 <\/p>\n

\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff \ud2b8\ub808\uc774\ub2dd \uc2dc \uace0\ub824 \uc0ac\ud56d<\/h2>\n

\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \ud3ec\uad04\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ub370\uc774\ud130\ub97c \ud559\uc2b5\ud558\ubbc0\ub85c \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc5d0 \ub300\ud55c \uc804\ud1b5\uc801\uc774\uace0 \uad11\ubc94\uc704\ud55c \uad50\uc721\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \ub9ce\uc740 \uc591\uc758 \uc815\ubcf4\ub97c \uc554\uae30\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub429\ub2c8\ub2e4. \ucf54\ud30c\uc77c\ub7ff\uc774 “\uc9c0\uc2dd \uad00\ub9ac\uc790” \uc5ed\ud560\uc744 \ud558\uba70 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc2e4\uc2dc\uac04 \uc548\ub0b4\uc640 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n

\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc758 \ud559\uc2b5 \uacfc\uc815\uc744 \uac04\uc18c\ud654\ud558\uace0 \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc0c1\ub2f4\uc0ac\ub294 \uc790\uc2e0\uc758 \ud544\uc694\uc5d0 \ub530\ub77c \ud559\uc2b5\ud558\uace0, \ud544\uc694\ud55c \uc815\ubcf4\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \uc77c\ubc18\uc801\uc778 \uc778\ud130\ub137 \ub370\uc774\ud130\uac00 \uc544\ub2cc, \uc870\uc9c1\uc758 \uace0\uc720\ud55c \uace0\uac1d \ub370\uc774\ud130\uc5d0 \ub300\ud55c \uad50\uc721\uc744 \ubc1b\uc2b5\ub2c8\ub2e4. \uc774\ub54c, \ud68c\uc0ac\uc640 \uace0\uac1d \uac04\uc758 \uc2e4\uc81c \ub300\ud654\ub85c \ud559\uc2b5\uc774 \uc774\ub904\uc9d1\ub2c8\ub2e4.<\/p>\n

\uc0c1\ub2f4\uc0ac\uac00 \uc81c\ud488, \ud504\ub85c\uc138\uc2a4, \uace0\uac1d \uc6b0\ub824 \uc0ac\ud56d\uc5d0 \ub300\ud55c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uba74 \ucf54\ud30c\uc77c\ub7ff\uc740 \uadf8\uc5d0 \ub300\ud55c \uacfc\uac70 \uc778\ud130\ub799\uc158 \uae30\ub85d\uc744 \ud65c\uc6a9\ud558\uc5ec \ubaa8\ub378\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc870\uc815 \ubc0f \uac1c\uc120\ud558\uc5ec \uad00\ub828\uc131 \uc788\ub294 \uc815\ud655\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n

\uc774\ub7ec\ud55c \uc811\uadfc \ubc29\ubc95\uc740 \uc758\uc2ec\uc2a4\ub7ec\uc6b4 \uc778\ud130\ub137 \uc18c\uc2a4 \ub300\uc2e0 \uac80\uc99d\ub418\uace0 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \ud568\uc73c\ub85c\uc368 \uc624\ud574\uc758 \uc18c\uc9c0\uac00 \uc788\ub294 \uc815\ubcf4 \uc804\ub2ec\uc744 \ucd5c\uc18c\ud654\ud569\ub2c8\ub2e4. \ub9e4\uc77c \uc218\ubc31, \uc218\ucc9c \uac74\uc758 \uace0\uac1d \uc778\ud130\ub799\uc158\uc774 \uc77c\uc5b4\ub098\ub294 \uc0c1\ud669\uc5d0\uc11c \ucf54\ud30c\uc77c\ub7ff\uc740 \uc9c0\uc18d\uc801\uc73c\ub85c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5c5\ub370\uc774\ud2b8\ud558\uace0 \uc870\uc815\ud558\uc5ec \uc0c1\ub2f4\uc0ac\uac00 \ub354\uc6b1 \uc815\ubc00\ud558\uace0 \uc815\ud655\ud55c \uc815\ubcf4\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4.<\/p>\n

\ub9c8\uc9c0\ub9c9\uc73c\ub85c, \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \ube44\uc988\ub2c8\uc2a4 \ubc0f \uc81c\ud488\uc5d0 \ub300\ud55c \ud3ec\uad04\uc801\uc778 \uacf5\uac1c \ubc0f \ube44\uacf5\uac1c \uc815\ubcf4\uac00 \ud3ec\ud568\ub41c \uc870\uc9c1\uc758 \uace0\uc720\ud55c \uc9c0\uc2dd \uae30\ubc18\uc744 \uc0ac\uc6a9\ud558\uc5ec \uad50\uc721\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uc2dd \uae30\ubc18 \ub0b4\uc5d0\uc11c \uc774\ub7ec\ud55c \ubaa8\ub4e0 \uc815\ubcf4\ub97c \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0\uc744 \uac15\ud654\ud558\uace0 \uc0c1\uc138\ud558\uace0 \uc815\ud655\ud55c \uc9c0\uc2dd\uc5d0 \uc989\uc2dc \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub294 \ucee8\ud0dd\uc13c\ud130 \ucf54\ud30c\uc77c\ub7ff\uc73c\ub85c \ubcc0\ud658\ud55c\ub2e4\uba74 \uadf8 \ud30c\uae09\ub825\uc740 \uc2e4\ub85c \uc5c4\uccad\ub0a0 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

 <\/p>\n

\ucee8\ud0dd\uc13c\ud130 \ucf54\ud30c\uc77c\ub7ff \uc2e4\ud589 \uc804\ub7b5<\/h2>\n

\ucf54\ud30c\uc77c\ub7ff\uc740 \uc989\uac01\uc801\uc778 \uacb0\uacfc\ub97c \uc81c\uacf5\ud558\uace0, \ubc30\ud3ec\uac00 \uc6a9\uc774\ud558\uba70, \uc704\ud5d8\uc744 \ucd5c\uc18c\ud654\ud569\ub2c8\ub2e4. \uace0\uac1d \uc751\ub300 \ubc0f \ubb38\uc81c \ud574\uacb0 \uc2dc\uac04\uc774 \ub2e8\ucd95\ub418\ubbc0\ub85c \ub354 \uc801\uc740 \uc218\uc758 \uc0c1\ub2f4\uc0ac\uac00 \ub354 \ub9ce\uc740 \ud1b5\ud654\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \ub9ce\uc740 \uc0c1\ub2f4\uc0ac\uac00 \ucf54\ud30c\uc77c\ub7ff \uc9c0\uc6d0\uc744 \ud1b5\ud55c \uc131\uacfc \ud5a5\uc0c1\uc5d0 \ub9e4\uc6b0 \ub9cc\uc871\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud604\uc7ac \uc0ac\uc6a9 \uc911\uc778 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \uc194\ub8e8\uc158\uc774 \ubd80\uc871\ud558\ub2e4\uace0 \ub290\ub07c\uc2dc\ub098\uc694? \ucf54\ud30c\uc77c\ub7ff\uc774 \ub0b4\uc7a5\ub41c \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc804\ud658\ud574 \ubcf4\uc138\uc694. Genesys Cloud\ub97c \uc0ac\uc6a9\ud558\uba74 \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ub41c \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 AI \uae30\ub2a5\uc744 \uadf9\ub300\ud654\ud558\uc5ec \uc0c1\ub2f4\uc0ac \uc131\uacfc\uc640 \uace0\uac1d \uacbd\ud5d8\uc744 \ubaa8\ub450 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc774 \uc2e4\uc81c \uc791\ub3d9\ud558\ub294 \ubaa8\uc2b5\uc744 \ud655\uc778\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc9c0\uae08 \ubc14\ub85c \ub370\ubaa8\ub97c \uc608\uc57d<\/a>\ud574 \ubcf4\uc138\uc694.<\/p>\n","protected":false},"excerpt":{"rendered":"

\uc778\uacf5 \uc9c0\ub2a5(AI)\uc774 \uc778\uac04\uacfc \uac19\uc740 \uc9c0\uc2dd\uacfc \ub2a5\ub825\uc744 \uac00\uc9c0\ub3c4\ub85d \uac70\ub4ed \ubc1c\uc804\ud558\ub294 \uac00\uc6b4\ub370, \ud61c\uc131\ucc98\ub7fc \ub4f1\uc7a5\ud55c ChatGPT\ub294 \uac70\uc758 \ubaa8\ub4e0 \uc0b0\uc5c5\uacfc \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\uace0 \uc788\uc2b5\ub2c8\ub2e4. ChatGPT\uc640 \uac19\uc740 \uae30\uc220\uc740 \ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378(LLM)\uacfc \uc0dd\uc131\ud615 AI\uc758 \uac15\ub825\ud55c \ud798\uc5d0 \ub300\ud55c \uc778\uc2dd\uc744 \ud655\uc0b0\uc2dc\ucf30\uc73c\uba70, \ucee8\ud0dd\uc13c\ud130\uc758 \uace0\uac1d \uacbd\ud5d8\uc5d0\ub3c4 \uc601\ud5a5\uc744 \uc8fc\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \ud601\uc2e0\uc801\uc778 \uae30\uc220\uc740 \ucd08\uae30\uc5d0 \uc704\ud5d8\uc744 \uc218\ubc18\ud569\ub2c8\ub2e4. LLM \ubc0f \uc0dd\uc131\ud615 AI \uae30\uc220 \ub3c4\uc785\uc740 \uc624\ud574\uc758 \uc18c\uc9c0\uac00 \uc788\ub294 \uc815\ubcf4, […]<\/p>\n","protected":false},"author":688,"featured_media":542044,"template":"","tax_priority":[54],"tax_blogtype":[17747],"tax_blogcategory":[18486],"tax_contenttheme":[14872],"tax_bundle":[],"tax_contenttheme2":[16158],"tax_capability_sitewide":[16203],"tax_products_programs":[16481],"tax_buying_job":[16669],"tax_buyer_persona":[16914,16895],"tax_sector":[],"tax_segment":[17133,17085,17120],"class_list":["post-550573","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-ko-kr","tax_blogcategory-ai---","tax_contenttheme-improve-customer-experience-ko-kr","tax_contenttheme2-improve-employee-experience-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_products_programs-genesys-ai-ko-kr","tax_buying_job-job-2-solution-exploration-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-business-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/550573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/688"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/550573\/revisions"}],"predecessor-version":[{"id":557510,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/550573\/revisions\/557510"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/542044"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=550573"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=550573"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=550573"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=550573"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=550573"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=550573"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=550573"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=550573"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=550573"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=550573"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=550573"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=550573"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=550573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}