{"id":550298,"date":"2025-03-10T23:08:10","date_gmt":"2025-03-11T06:08:10","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=550298"},"modified":"2025-03-12T00:50:43","modified_gmt":"2025-03-12T07:50:43","slug":"unlock-the-value-of-contact-center-speech-and-text-analytics-software","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/unlock-the-value-of-contact-center-speech-and-text-analytics-software","title":{"rendered":"\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d<br>\uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 \uac00\uce58 \uadf9\ub300\ud654"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\uae30\uc5c5\uc740 \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc744 \ud1b5\ud574 \uace0\uac1d \uc778\ud130\ub799\uc158\uacfc \uc0c1\ub2f4\uc0ac \uc131\uacfc\ub97c \ud30c\uc545\ud574 \uc624\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\ub2a5\uc740 \uc774\uc81c, \ubd07\uc744 \ube44\ub86f\ud55c \ubaa8\ub4e0 \ucc38\uc5ec \ucc44\ub110\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \uac1c\uc120\ud558\ub824\ub294 \uc870\uc9c1\uc5d0 \uc5c6\uc5b4\uc11c\ub294 \uc548 \ub420 \ud544\uc218\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc778\uacf5 \uc9c0\ub2a5(AI)\uc758 \uae09\uc18d\ud55c \ubc1c\uc804\uc73c\ub85c \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc758 \uac00\uce58\ub294 \ud55c\uce35 \ub192\uc544\uc84c\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys\uc758 \uc5f0\uad6c &#8216;<a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/customer-experience-in-the-age-of-ai?ost_tool=blog&amp;ost_campaign=ft-blog\" target=\"_blank\" rel=\"noopener\">AI \uc2dc\ub300\uc758 \uace0\uac1d \uacbd\ud5d8<\/a>&#8216;\uc5d0 \ub530\ub974\uba74, \uc870\uc0ac\uc5d0 \ucc38\uc5ec\ud55c CX \ub9ac\ub354\uc758 70%\uac00 AI\ub97c \ud5a5\ud6c4 2~3\ub144 \ub0b4 \uae30\uc5c5 \uc6b4\uc601\uc5d0\uc11c \ube7c\ub193\uc744 \uc218 \uc5c6\ub294 \uc694\uc18c\ub85c \uaf3d\uc558\uc2b5\ub2c8\ub2e4. AI \ubc1c\uc804\uc5d0 \ud798\uc785\uc5b4 \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc740 \uc5c5\ubb34 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0, \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \ucd09\uc9c4\ud558\uace0, \uc2e4\uc2dc\uac04 \uc758\uc0ac \uacb0\uc815\uc744 \uc9c0\uc6d0\ud558\ub294 \ud544\uc218 \ub3c4\uad6c\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc5d0\uc11c AI\uc758 \uc5ed\ud560<\/h2>\n<p>\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \ub300\uc6a9\ub7c9 \ub370\uc774\ud130 \uc138\ud2b8\ub97c \ucc98\ub9ac \ubc0f \ubd84\uc11d\ud558\uc5ec \ub179\uc74c\ub41c \ud1b5\ud654, \ubd07 \uc778\ud130\ub799\uc158, \uc774\uba54\uc77c\/\ucc44\ud305 \uae30\ub85d \ub4f1 \uace0\uac1d \uc778\ud130\ub799\uc158\uc5d0\uc11c \uadc0\uc911\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ucd94\ucd9c\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub3c4\uad6c\ub294 AI\ub97c \ud65c\uc6a9\ud558\uc5ec \uc0c1\ub2f4\uc0ac\uc758 \uacf5\uac10 \ub2a5\ub825\uacfc \uace0\uac1d \uac10\uc815\uc744 \ubd84\uc11d\ud558\uace0, \ucd94\uc138\ub97c \ud30c\uc545\ud558\uace0, \uac1c\uc120\uc774 \ud544\uc694\ud55c \uc601\uc5ed\uc744 \ucc3e\uc544\ub0b4 \ub354 \ub098\uc740 \uc758\uc0ac \uacb0\uc815\uc774 \uac00\ub2a5\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uace0\uac1d \ub9cc\uc871\ub3c4, \ubd88\ub9cc \uc0ac\ud56d, \uc11c\ube44\uc2a4 \uc774\uc6a9 \uacfc\uc815\uc5d0\uc11c \uacaa\uc740 \uc7a5\uc560 \uc694\uc18c \ub4f1\uc744 \uba85\ud655\ud558\uac8c \uc774\ud574\ud560 \uc218 \uc788\ub294 \ub370\uc774\ud130\ub97c \uc81c\uacf5\ud558\uc5ec \uc870\uc9c1\uc758 \uc5ed\ub7c9\uc5d0 \ud798\uc744 \uc2e4\uc5b4 \uc90d\ub2c8\ub2e4. \uc774\uac83\uc774 \ubc14\ub85c, \ub300\ud654 \uc778\ud154\ub9ac\uc804\uc2a4\uc758 \ud1a0\ub300\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c0\uc2dd\uc744 \uac16\ucd98 \uae30\uc5c5\uc740 \ubaa9\ud45c \uc9c0\ud5a5\uc801\uc778 \uac1c\uc120\uc744 \ucd94\uc9c4\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ub300\ub300\uc801\uc73c\ub85c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc758 \uc8fc\uc694 \uad6c\uc131 \uc694\uc18c<\/h2>\n<p>\ucd5c\uc2e0 \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \uc778\ud130\ub799\uc158\uc744 \ubaa8\ub450 \ucc98\ub9ac\ud558\uace0 \uc2e4\uc2dc\uac04\uc73c\ub85c \ud2b8\ub79c\uc2a4\ud06c\ub9bd\uc158\uc744 \uc81c\uacf5\ud558\ub294 AI \uae30\ubc18 \uc54c\uace0\ub9ac\uc998\uc744 \uc0ac\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n<p><strong>\uc8fc\uc694 \uad6c\uc131 \uc694\uc18c\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/strong><\/p>\n<ul>\n<li>\uc74c\uc131 \uc778\uc2dd \uae30\uc220: \ubd84\uc11d\uc744 \uc704\ud574 \uc74c\uc131 \uc5b8\uc5b4\ub97c \ud14d\uc2a4\ud2b8\ub85c \ubcc0\ud658\ud569\ub2c8\ub2e4.<\/li>\n<li><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-natural-language-processing\" target=\"_blank\" rel=\"noopener\">\uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)<\/a>: \uace0\uac1d \ub300\ud654\uc758 \ub9e5\ub77d\uacfc \uc758\ubbf8\ub97c \uc774\ud574\ud569\ub2c8\ub2e4.<\/li>\n<li>\uac10\uc815 \ubc0f \uacf5\uac10 \ubd84\uc11d: \uc778\ud130\ub799\uc158\ud558\ub294 \ub3d9\uc548 \uc0c1\ub2f4\uc0ac\uc640 \uace0\uac1d\uc774 \ub290\ub07c\ub294 \uac10\uc815\uc744 \ud30c\uc545\ud569\ub2c8\ub2e4.<\/li>\n<li>\uc561\uc154\ub108\ube14 \uc778\uc0ac\uc774\ud2b8: \uace0\uac1d \uc778\ud130\ub799\uc158 \uc911\uc5d0 \uc81c\uc2dc\ud558\ub294 \uad8c\uc7a5 \uc0ac\ud56d\uc758 \uc9c0\uc2dd\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc774\ub7ec\ud55c \uae30\ub2a5\uc740 \uc6d0\ud65c\ud558\uace0 \ud6a8\uc728\uc801\uc774\uba70 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc5d0 \ud544\uc218\uc801\uc785\ub2c8\ub2e4.<\/p>\n<h2>\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d \uad6c\ud604\uc758 \uc8fc\uc694 \uc774\uc810<\/h2>\n<p>\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc740 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc5d0 \ub300\ud55c \uadc0\uc911\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud2b9\uc815 \uc9c1\uc6d0 \ubc0f \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\uc5ec \uc131\uacfc\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 class=\"h4\">\uace0\uac1d \uc11c\ube44\uc2a4 \ubc0f \ub9cc\uc871\ub3c4 \ud5a5\uc0c1<\/h3>\n<p>\uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\uc5d0\uc11c \ubb38\uc81c\uac00 \ub418\ub294 \ud2b9\uc815 \uc601\uc5ed\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc218\ub9ce\uc740 \uc778\ud130\ub799\uc158\uc744 \uac70\uccd0\ub3c4 \uace0\uac1d\uc774 \ucd5c\uadfc\uc758 \uac00\uaca9 \ubcc0\uacbd \uc0ac\ud56d\uc744 \uc774\ud574\ud558\uc9c0 \ubabb\ud55c\ub2e4\uba74 \uc0c8\ub85c\uc6b4 \uc9c0\uc2dd \ubb38\uc11c\ub97c \uc791\uc131\ud558\uc5ec \uc801\uadf9\uc801\uc73c\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c0\uc2dd \ubb38\uc11c\ub294 \uc6f9\uc0ac\uc774\ud2b8 \uc140\ud504 \uc11c\ube44\uc2a4, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ub300\ud654, \uc0c1\ub2f4\uc0ac \uad50\uc721, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/agent-copilot\">\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff<\/a>\uc744 \ud1b5\ud55c \uc2e4\uc2dc\uac04 \uc9c0\uc6d0 \ub4f1 \ub2e4\uc591\ud55c \uc0ac\uc6a9 \uc0ac\ub840\uc5d0 \ud798\uc744 \uc2e4\uc5b4 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/help.genesys.cloud\/articles\/topic-miner-overview\/\" target=\"_blank\" rel=\"noopener\">\ud1a0\ud53d \ub9c8\uc774\ub108<\/a> \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud06c\ub9bd\uc158\uc744 \ubd84\uc11d\ud558\uace0, \uc0c8\ub85c\uc6b4 \uc8fc\uc81c\ub098 \ubc18\ubcf5\ub418\ub294 \ubb38\uad6c\ub97c \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc791\uc5c5\uc740 \ud1b5\ud569\uc801\uc778 \uc218\uc900\uc5d0\uc11c \uc218\ud589\ub418\ubbc0\ub85c, \uc804\uccb4 \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \uc911\uc694\ud55c \uc8fc\uc81c\ub97c \ube60\ub974\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uba74 \ud574\uacb0\ud574\uc57c \ud560 \ubb38\uc81c\uc640 \uaca9\ucc28\ub97c \ub354 \uc798 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_row_inner css=&#8221;.vc_custom_1730841873873{margin-top: 2.0em !important;border-bottom-width: 2.0em !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;547931&#8243; css=&#8221;.vc_custom_1741765528737{margin-right: 1.5em !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 class=\"h5\">\uc120\ub3c4 \uae30\uc5c5\uc774 Genesys Cloud\ub97c \uc120\ud0dd\ud558\ub294 \uc774\uc720<\/h4>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/why-companies-choose-genesys-cloud-for-ai-and-automation?ost_tool=blog&amp;ost_campaign=ft-blog\" target=\"_blank\" rel=\"\">eBook \uc77d\uae30<\/a><\/div>[\/vc_column_inner][\/vc_row_inner][vc_column_text css=&#8221;.vc_custom_1741765749097{margin-top: 2.5em !important;}&#8221;]<\/p>\n<h3 class=\"h4\">\ucee8\ud0dd\uc13c\ud130 \ud6a8\uc728\uc131 \ud5a5\uc0c1<\/h3>\n<p>\uace0\uac1d \uc778\ud130\ub799\uc158\uc758 \ud328\ud134\uacfc \ucd94\uc138\ub97c \ud30c\uc545\ud558\uc5ec \uc6cc\ud06c\ud50c\ub85c\ub97c \uac04\uc18c\ud654\ud558\uace0, \ud1b5\ud654 \ucc98\ub9ac \uc2dc\uac04\uc744 \uc904\uc774\uba70, \ucd5c\ucd08 \ubb38\uc758 \uc2dc \ud574\uacb0\ub960\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub098\uc544\uac00 \uc774\ub7ec\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud558\uc5ec \uc0c1\ub2f4\uc0ac \uad50\uc721 \ud504\ub85c\uadf8\ub7a8\uc744 \ub9cc\ub4e4\uc5b4 \uc77c\ubc18\uc801\uc778 \ubb38\uc81c\ub97c \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc73c\ub85c \ucc98\ub9ac\ud558\ub3c4\ub85d \uc900\ube44\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc2e4\uc2dc\uac04 \ub370\uc774\ud130\uc640 \uacfc\uac70 \ub370\uc774\ud130\ub97c \ubaa8\ub450 \ubd84\uc11d\ud558\uba74 \ubcf4\ub2e4 \uc815\ud655\ud55c \uc815\ubcf4\ub97c \ubc14\ud0d5\uc73c\ub85c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9ac\uace0 \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, &#8216;AI \uae30\ubc18 \uad8c\uc7a5 \uc0ac\ud56d&#8217;\uc740 \uc2e4\uc2dc\uac04 \uc778\ud130\ub799\uc158 \uc911\uc5d0 \uc0c1\ub2f4\uc0ac\ub97c \uc548\ub0b4\ud558\uc5ec \uc0c1\ub2f4\uc0ac\uac00 \uc131\uacfc\ub97c \ub192\uc774\uace0 \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uc758 \uae30\uc220 \uaca9\ucc28\ub97c \uc774\ud574\ud558\uba74 \uad50\uc721 \ubc0f \ucf54\uce6d\uc744 \uc2e4\uc2dc\ud558\uc5ec \uc11c\ube44\uc2a4 \ubc0f AI \ub77c\uc6b0\ud305 \uc758\uc0ac \uacb0\uc815\uc744 \uac1c\uc120\ud558\uace0 \uc131\uacfc\uc5d0\ub3c4 \uc88b\uc740 \uc601\ud5a5\uc744 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 class=\"h4\">\ucee8\ud0dd\uc13c\ud130 \uc678\ubd80\ub85c \uace0\uac1d \uc778\uc0ac\uc774\ud2b8 \ud655\ub300<\/h3>\n<p>\ubc31\uc624\ud53c\uc2a4 \ub370\uc774\ud130 \ubd84\uc11d\uac00, \ube44\uc988\ub2c8\uc2a4 \ubd84\uc11d\uac00, \uc288\ud37c\ubc14\uc774\uc800, \uad00\ub9ac\uc790\ub294 \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc744 \uc0ac\uc6a9\ud558\uc5ec \ud488\uc9c8 \uad00\ub9ac \ubc0f \ubcf4\uc99d\uc744 \uc704\ud55c \uc870\uce58\ub97c \ucde8\ud558\uace0 \uc6b4\uc601\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d\uc774 \ud2b9\uc815 \uc81c\ud488 \uae30\ub2a5\uc5d0 \ub300\ud574 \uc790\uc8fc \ud63c\ub780\uc2a4\ub7ec\uc6cc\ud558\ub294 \ucd94\uc138\uac00 \ubcf4\uc774\uba74 \ub9c8\ucf00\ud305 \ucea0\ud398\uc778\uc744 \uac1c\uc120\ud558\uac70\ub098 \uc81c\ud488 \ub514\uc790\uc778\uc5d0 \ubcc0\ud654\ub97c \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub85c \uacb0\uacfc \ub3c4\ucd9c<\/h2>\n<p>\ucee8\ud0dd\uc13c\ud130 \uc74c\uc131 \ubd84\uc11d \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc120\ud0dd\ud560 \ub54c\ub294 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc5d0 \ubcc0\ud654\ub97c \uc904 \uc218 \uc788\ub294 \uace0\uae09 \uae30\ub2a5\uc744 \uc9c0\uc6d0\ud558\ub294 \uc194\ub8e8\uc158\uc744 \uc120\ud0dd\ud558\uc138\uc694.<\/p>\n<h3 class=\"h4\">\uc0c1\ub2f4\uc0ac \uacf5\uac10<\/h3>\n<p>\ub300\ud654 \ubd84\uc11d\uc740 \ub2e8\uc21c\ud788 \uace0\uac1d\uc758 \uac10\uc815\uc744 \ub118\uc5b4 \uc778\ud130\ub799\uc158 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc0c1\ub2f4\uc0ac\uc758 \uacf5\uac10 \uc218\uc900\uc744 \uc774\ud574\ud558\uace0, \uac10\uc9c0\ud558\uace0, \uce21\uc815\ud558\uace0, \uc810\uc218\ub97c \ub9e4\uae38 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uacf5\uac10 \ubaa8\ub378\uc740 \ub300\ud654\uc758 \uc591\ucabd \ubaa8\ub450\ub97c \uace0\ub824\ud558\uace0, \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d\uacfc \ub098\ub208 \ub300\ud654\uc758 \ub9e5\ub77d\uc744 \ud30c\uc545\ud558\uace0, \uace0\uac1d\uc758 \uc6b0\ub824 \uc0ac\ud56d\uc774\ub098 \uc9c8\ubb38\uc5d0 \ub300\ud55c \uc774\ud574\ub97c \uc804\ub2ec\ud558\ub294 \ub2f5\ubcc0\uc744 \uad6c\uc131\ud560 \uc218 \uc788\ub3c4\ub85d \ud559\uc2b5\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ub610\ud55c, \ubaa8\ub378\uc740 \uc9c0\uc18d\uc801\uc778 \ub370\uc774\ud130 \uc720\uc785\uc5d0 \ubc1c\ub9de\ucdb0 \uafb8\uc900\ud788 \ud559\uc2b5\ud558\uace0 \uac1c\uc120\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \uac10\uc815\uacfc \uc0c1\ub2f4\uc0ac \uacf5\uac10\uc744 \ubaa8\ub450 \ud30c\uc545\ud558\uba74 \ucee8\ud0dd\uc13c\ud130 \uc804\uccb4\uc5d0\uc11c \ub192\uc740 \uc218\uc900\uc758 \uacf5\uac10\uacfc \uac10\uc131 \uc9c0\ub2a5\uc73c\ub85c \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 class=\"h4\">\uc900\uc2e4\uc2dc\uac04 \ubd84\uc11d<\/h3>\n<p>\uc2e4\uc2dc\uac04\uc5d0 \uadfc\uc811\ud55c \ubd84\uc11d\uc744 \ud1b5\ud574 \ubb38\uc81c\uac00 \uc2ec\ud654\ub418\uae30 \uc804\uc5d0 \uc778\uc0ac\uc774\ud2b8\ub97c \ubc1c\uacac\ud558\uace0 \uc804\ub7b5\uc744 \uc2e0\uc18d\ud558\uac8c \uc870\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc288\ud37c\ubc14\uc774\uc800\ub294 \uc2ec\ub3c4 \uae4a\uc740 \ub300\uc751 \ub2a5\ub825\uc744 \uc5bb\uac8c \ub429\ub2c8\ub2e4. \uac00\ub839 \uaddc\uc815 \uc900\uc218 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud55c \uacbd\uc6b0, \uc774\ub97c \uc2dc\uc815\ud558\uace0 \uc778\uac04 \uc0c1\ub2f4\uc0ac, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc774 \uc0ac\uc6a9\ud558\ub294 \ub370\uc774\ud130\ub97c \uc2e0\uc18d\ud558\uac8c \uc5c5\ub370\uc774\ud2b8\ud558\uc5ec \uc774\ud6c4\uc758 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc774 \uaddc\uce59\uacfc \uaddc\uc815\uc744 \uc900\uc218\ud558\ub3c4\ub85d \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uacfc \uc778\uc0ac\uc774\ud2b8\uac00 \uc81c\uacf5\ub418\uba74 \uc9c0\uc18d\uc801\uc73c\ub85c \uc790\ub3d9 \ucd5c\uc801\ud654\ub418\ubbc0\ub85c, \uace0\uac1d\uc744 \uc751\ub300\ud558\ub294 \ubaa8\ub4e0 \uc0c1\ub2f4\uc0ac\ub294 \uc0ac\ub78c\uc774\ub4e0 \ub514\uc9c0\ud138\uc774\ub4e0 \uad00\uacc4\uc5c6\uc774 \uc5c5\ubb34\ub97c \ub354 \ud6a8\uacfc\uc801\uc73c\ub85c \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 class=\"h4\">\uc138\ubd84\ud654 \ubc0f \ucd94\uc138 \uc218\uc900 \ubcf4\uace0<\/h3>\n<p>\uc138\ubd84\ud654\ub41c \ubcf4\uace0\uc11c\ub294 \uaddc\uc815 \uc900\uc218, \uac10\uc815\uacfc \uac19\uc740 \uac1c\ubcc4 \uc0c1\ub2f4\uc0ac\uc758 \uc131\uacfc\uc5d0 \ub300\ud55c \uc0c1\uc138\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc0c1\ub2f4\uc0ac\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \uac10\uc815, \uc778\ud130\ub799\uc158 \uc911 \uc0c1\ub2f4\uc0ac\uc758 \ub300\uc751\uacfc \ud589\ub3d9, \ubb38\uc81c \ud574\uacb0 \uc5ec\ubd80\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc138\ubd80 \uc815\ubcf4\ub97c \uc0ac\uc6a9\ud558\uba74 \uc2e0\uaddc \uc0c1\ub2f4\uc0ac\ub97c \ud3c9\uac00\ud560 \uc218 \uc788\uc744 \ubfd0 \uc544\ub2c8\ub77c, \uc219\ub828\ub41c \uc0c1\ub2f4\uc0ac\uac00 \uae4c\ub2e4\ub85c\uc6b4 \uace0\uac1d \ud1b5\ud654\ub97c \ucc98\ub9ac\ud558\ub294 \ubc29\ubc95\uc744 \ud30c\uc545\ud558\uace0 \uc774\ub97c \ubaa8\ubc94 \uc0ac\ub840\ub85c \ub9cc\ub4e4\uc5b4 \uc2e0\uaddc \uc0c1\ub2f4\uc0ac\uac00 \ub530\ub77c \ud558\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud2b9\uc815 \uc8fc\uc81c\uc5d0 \ub300\ud55c \ud589\ub3d9\uc744 \uc815\ud655\ud788 \ud30c\uc545\ud558\uace0 \uc2dc\uac04\uc774 \uc9c0\ub098\uba74\uc11c \ubc1c\uc0dd\ud558\ub294 \uac1c\uc120 \uc0ac\ud56d\uc744 \ucd94\uc801\ud558\uc5ec \ub204\uac00 \ud574\ub2f9 \uc8fc\uc81c\uc5d0 \ub300\ud55c \uc804\ud658\uc744 \uc8fc\ub3c4\ud558\ub294\uc9c0, \ud2b9\uc815 \uc0c1\ub2f4\uc0ac\uac00 \ubb34\uc5c7\uc744 \ud558\uace0 \uc788\ub294\uc9c0 \ub4f1\uc744 \ud655\uc778\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uac00 \uacc4\uc18d\ud574\uc11c \ub098\uc544\uc9c0\uace0 \uc788\ub294\uc9c0\ub3c4 \uc54c \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uadf8\ub7ec\ub824\uba74 \ucee8\ud0dd\uc13c\ud130\ub098 \ub300\uae30\uc5f4 \uc804\ubc18\uc5d0\uc11c, \uc131\uacfc \uad00\uc810\uc5d0\uc11c \ud574\ub2f9 \ub370\uc774\ud130\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \ucd94\uc801\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\ud070 \uadf8\ub9bc\uc744 \ubcf4\ub294 \uac83\ub3c4 \uc911\uc694\ud569\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \uc694\uc728\uc758 \uacc4\uc0b0 \ubc29\uc2dd\uc744 \uc774\ud574\ud558\uc9c0 \ubabb\ud558\ub294 \uace0\uac1d\uc774 \ub9ce\ub2e4\uace0 \uac00\uc815\ud574 \ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac \ud55c \uba85\uc774 \uc218\ud589\ud558\ub294 \uc778\ud130\ub799\uc158\uacfc \uc774 \uc0c1\ub2f4\uc0ac\uac00 \ucc98\ub9ac \uc911\uc778 \uc8fc\uc81c\ub9cc\uc73c\ub85c\ub294 \ubb38\uc81c\ub97c \ud5e4\uc544\ub9ac\uae30 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \uc288\ud37c\ubc14\uc774\uc800\uc640 \uad00\ub9ac\uc790\ub294 \ubaa8\ub4e0 \uc0c1\ub2f4\uc0ac\ub97c \ub4e4\uc5ec\ub2e4\ubd10\uc57c \ud574\ub2f9 \ubb38\uc81c\uc758 \ucd94\uc138\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ucd94\uc138 \uc218\uc900 \ub370\uc774\ud130\uc5d0\uc11c\ub294 \uaddc\uc815 \uc900\uc218 \uc704\ubc18\uacfc \uac19\uc740 \uc774\uc0c1 \uc9d5\ud6c4\ub97c \ubc1c\uacac\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ucd94\uc138 \uc8fc\uc81c\ub294 \uc0c1\ub2f4\uc0ac \ud55c \uba85, \ubaa8\ub4e0 \uc0c1\ub2f4\uc0ac, \ud2b9\uc815 \ub300\uae30\uc5f4 \ub610\ub294 \ubaa8\ub4e0 \ub300\uae30\uc5f4\uc5d0\uc11c \ubcf4\uace0\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub370\uc774\ud130\ub294 \uc0c8\ub85c\uc6b4 \uc131\uc7a5 \uae30\ud68c\ub97c \ud3ec\ud568\ud55c \uad11\ubc94\uc704\ud55c \ud328\ud134\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<h3 class=\"h4\">\ud544\uc218 \ub3c4\uad6c\uc640 \uae30\ubcf8 \ud1b5\ud569<\/h3>\n<p>\ucee8\ud0dd\uc13c\ud130 \uc74c\uc131 \ubd84\uc11d \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 \uac00\uce58\ub97c \uadf9\ub300\ud654\ud558\ub824\uba74 \uc9c1\uc6d0 \uc131\uacfc \ubc0f \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \ub3c4\uad6c\ub97c \ube44\ub86f\ud55c \ub2e4\ub978 \uc2dc\uc2a4\ud15c\uacfc \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \uc778\ud130\ub799\uc158\uc5d0\uc11c \uc5bb\uc740 \uc778\uc0ac\uc774\ud2b8\ub97c \uc804\uc0ac\uc801\uc73c\ub85c \uacf5\uc720\ud558\uc5ec \uc815\ubcf4\uc5d0 \uc785\uac01\ud55c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub124\uc774\ud2f0\ube0c \ud1b5\ud569\uc740 \ub370\uc774\ud130 \uc804\uc1a1 \uc624\ub958\uc640 \uc774\uc885 \ud50c\ub7ab\ud3fc \uac04\uc758 \ubd88\uc77c\uce58\ub97c \uc5c6\uc560 \uc704\ud5d8\uc744 \uc904\uc785\ub2c8\ub2e4.<\/p>\n<p>\uac01 \uace0\uac1d\uc758 \uc778\ud130\ub799\uc158 \uc5ec\uc815\uc5d0 \ub300\ud55c \ud1b5\ud569 \ubdf0\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uc77c\uad00\ub418\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \ubcf4\ub2e4 \uc27d\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ubd84\uc11d \uacb0\uacfc\ub97c \ud559\uc2b5\ud574 \uac00\uba74\uc11c \uace0\uac1d\uc774 \uc0ac\uc6a9\ud558\uace0 \uac80\uc0c9\ud558\ub294 \ub2e8\uc5b4\uc640 \uad6c\ubb38\uc5d0 \ub300\ud574 \ubc30\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 class=\"h4\">\ubcf4\ub2e4 \uc2a4\ub9c8\ud2b8\ud55c \uc778\ud130\ub799\uc158\uc744 \uc704\ud55c \ub300\ud654 \uc778\ud154\ub9ac\uc804\uc2a4<\/h3>\n<p>\ub300\ud654 \uc778\ud154\ub9ac\uc804\uc2a4\ub294 \ub300\ud654\uc5d0\uc11c \uc77c\uc5b4\ub098\ub294 \uc77c\ub4e4\uc758 \ub9e5\ub77d\uc744 \uc774\ud574\ud558\uace0 \uc774\ub97c \ud1b5\ud574 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc751\ub2f5\ud569\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \ubc0f \uc0ac\ud6c4 \uc778\ud130\ub799\uc158 \ubd84\uc11d\uc744 \uacb0\ud569\ud558\uc5ec \uc2e4\uc2dc\uac04 \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \ud65c\uc131\ud654\ud558\uba74 \ub3c4\uad6c\ub97c \ub354\uc6b1 \uc720\uc6a9\ud558\uac8c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubc31\uc5d4\ub4dc\uc758 \ubd84\uc11d\uc740 AI\uac00 \ub9e5\ub77d\uc744 \ud30c\uc545\ud558\uace0 \ucd5c\uc0c1\uc758 \uc751\ub2f5\uc744 \uc774\ud574\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4. \ubd07, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-cloud-agent-copilot-deep-dive\" target=\"_blank\" rel=\"noopener\">\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff<\/a> \ub4f1\uc758 \ubcf4\uc870 \ub3c4\uad6c\ub97c \ud1b5\ud574 \uacb0\uacfc\uac00 \uc81c\uacf5\ub418\ubbc0\ub85c, \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294 \ub370 \ub9e4\uc6b0 \ud6a8\uacfc\uc801\uc778 \ubc29\ubc95\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub3c4\uad6c\ub294 \uc218\uc9d1 \ubc0f \ubd84\uc11d\ub41c \ub370\uc774\ud130\ub85c \ud559\uc2b5\ub41c \ubaa8\ub378\uc744 \ud544\uc694\ub85c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uac04\ub2e8\ud558\uace0 \uc77c\ubc18\uc801\uc778 \uc0ac\uc6a9 \uc0ac\ub840\ub97c \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \uc9c4\ub8cc \uc608\uc57d\uc774 \uc7a1\ud78c \uace0\uac1d\uc774 \ubc29\ubb38 \uc2dc \uc5b4\ub5a4 \ubb38\uc11c\ub97c \uac00\uc838\uac00\uc57c \ud558\ub294\uc9c0 \ubb3c\uc5b4\ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc9c4\ub8cc\ub97c \ubc1b\uc740 \uc801\uc774 \uc5c6\uc5c8\uace0 \uad00\ub828 \uc815\ubcf4\ub97c \uc218\uc9d1\ud558\uc5ec \ubaa8\ub378\uc5d0 \uc81c\uacf5\ud55c \uc801\uc774 \uc5c6\ub2e4\uba74, \uc2dc\uc2a4\ud15c\uc740 \uc9c0\ucc38\ud574\uc57c \ud558\ub294 \ubb38\uc11c \ubaa9\ub85d\uc744 \uc548\ub0b4\ud558\uc9c0 \ubabb\ud569\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc758 \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud558\uba74 \ub2e4\ub978 \uace0\uac1d\uc774 \uac19\uc740 \uc9c8\ubb38\uc744 \ud588\ub2e4\ub294 \uc0ac\uc2e4\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud574\ub2f9 \uc815\ubcf4\uac00 \uc2dd\ubcc4\ub418\uba74 \uc774\ub97c \ud559\uc2b5 \ubaa8\ub378\uc5d0 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \ub2e4\uc74c\uc5d0 \uace0\uac1d\uc774 \uc5b4\ub5a4 \ubb38\uc11c\ub97c \uac00\uc838\uc640\uc57c \ud558\ub294\uc9c0 \ubb3c\uc5b4\ubcfc \ub54c \ubaa8\ub378\uc740 \uad00\ub828 \uc815\ubcf4\ub97c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud45c\uc2dc\ud574 \uc90d\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc120\uc81c\uc801 \uc811\uadfc \ubc29\uc2dd\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0 \uc778\ubc14\uc6b4\ub4dc \uc778\ud130\ub799\uc158\uc758 \uc591\uc744 \uc904\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<h2>\ub124\uc774\ud2f0\ube0c \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc758 \uac00\uce58<\/h2>\n<p>\ud50c\ub7ab\ud3fc\uc5d0 \uae30\ubcf8\uc73c\ub85c \uad6c\ucd95\ub41c \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d \uc194\ub8e8\uc158\uc744 \uc120\ud0dd\ud558\uba74 \uc5ec\ub7ec \uac00\uc9c0 \uc7a5\uc810\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc8fc\uc694 \uc774\uc810\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\uc6d0\ud65c\ud55c \ud1b5\ud569:<\/strong> \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ub4f1\uc758 \ub2e4\ub978 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \uc6d0\ud65c\ud558\uac8c \uc791\ub3d9\ud558\ub3c4\ub85d \ucc98\uc74c\ubd80\ud130 \uc124\uacc4\ub418\uc5c8\uc73c\ubbc0\ub85c \ubcc4\ub3c4\uc758 \uc0ac\uc6a9\uc790 \uc9c0\uc815\uc774 \ud544\uc694\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\ub370\uc774\ud130 \uc815\ub9ac:<\/strong> \ud1b5\ud569 \ub370\uc774\ud130 \uacc4\uce35\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uc778\ud130\ub799\uc158 \uc74c\uc131 \ud1b5\ud654 \ub179\uc74c\uacfc \uac19\uc740 \uc815\ubcf4\ub97c \uc2dc\uc2a4\ud15c \uac04\uc5d0 \uc804\uc1a1 \uc2dc \uc790\uc8fc \ubc1c\uc0dd\ud558\ub294 \ub370\uc774\ud130 \ubd88\uc77c\uce58\uc758 \uc704\ud5d8\uc744 \uc0ac\uc804\uc5d0 \ucc28\ub2e8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubd84\uc11d\uc5d0 \uc0ac\uc6a9\ub418\ub294 \ub370\uc774\ud130\ub294 \uc815\ud655\ud558\uace0 \uc2e0\ub8b0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\uc720\uc9c0 \ubcf4\uc218 \ube44\uc6a9 \uc808\uac10:<\/strong> \ub2e8\uc77c \ud1b5\ud569 \uc194\ub8e8\uc158\uc740 \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc744 \uc720\uc9c0 \ubcf4\uc218\ud558\ub294 \ub370 \ub4dc\ub294 \ube44\uc6a9\uc744 \uc904\uc785\ub2c8\ub2e4. \ub2e4\uc591\ud55c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uc5ec\ub7ec \ubc84\uc804\uc744 \uad00\ub9ac\ud560 \ud544\uc694\uac00 \uc5c6\uc73c\ubbc0\ub85c, \ubd84\uc11d \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 \ucd5c\uc801\ud654 \ubc0f \uc5c5\ub370\uc774\ud2b8 \ud504\ub85c\uc138\uc2a4\uac00 \uac04\uc18c\ud654\ub429\ub2c8\ub2e4.<\/p>\n<h3 class=\"h5\" style=\"text-align: center;\"><em><strong>\ub370\uc774\ud130 \ubcf4\ud638\ub97c \uc5fc\ub450\uc5d0 \ub450\uace0 \ud22c\uba85\ud558\uac8c \uc124\uacc4\ub41c AI \uc194\ub8e8\uc158\uc744 \uc120\ud0dd\ud558\uc138\uc694. \u00a0<\/strong><\/em><\/h3>\n<p>&nbsp;<\/p>\n<h2>\uace0\uac1d \ub370\uc774\ud130 \ubcf4\ud638<\/h2>\n<p>\uace0\uac1d \ub370\uc774\ud130 \ubcf4\ud638\ub294 \uc5ec\uc804\ud788 \ucd5c\uc6b0\uc120 \uacfc\uc81c\uc785\ub2c8\ub2e4. Genesys\ub294 \ubd84\uc11d \uc911\uc778 \ube44\uc988\ub2c8\uc2a4 \ubc0f \uace0\uac1d \ub370\uc774\ud130\ub97c \ubcf4\ud638\ud558\uae30 \uc704\ud55c \ub9e4\uac1c \ubcc0\uc218\ub97c \uac16\ucd94\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \ubd84\uc11d \ud504\ub85c\uc138\uc2a4 \uc911\uc5d0 \uc2e0\uc6a9\uce74\ub4dc \ubc88\ud638, \uc0dd\ub144\uc6d4\uc77c \ub4f1 \uc911\uc694\ud55c \uc815\ubcf4\uc758 \ub370\uc774\ud130 \ub9c8\uc2a4\ud0b9\uacfc \uac19\uc740 \ubc29\ubc95\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub7ec\ub098 \ub370\uc774\ud130\ub294 \ub9ce\uc740 \ube44\uc988\ub2c8\uc2a4 \uc2dc\uc2a4\ud15c\uc744 \uc624\uac00\ubbc0\ub85c, \ubaa8\ub4e0 \ub2e8\uacc4\uc5d0\uc11c \ubcf4\ud638\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. Genesys\uc758 AI \uc724\ub9ac \uc811\uadfc \ubc29\uc2dd\uacfc \ud504\ub85c\ud1a0\ucf5c\uc774 \ud0c4\uc0dd\ud55c \uc774\uc720\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc811\uadfc \ubc29\uc2dd\uacfc \ud504\ub85c\ud1a0\ucf5c\uc740 \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub9cc\uc744 \uc704\ud574 \uc124\uacc4\ub41c \ub370\uc774\ud130 \ubcf4\ud638\uc640 \ub2ec\ub9ac, \ubaa8\ub4e0 \uc81c\ud488\uc5d0\uc11c \uc0ac\uc6a9\ub418\ub294 \ub370\uc774\ud130\ub97c \uc790\ub3d9\uc73c\ub85c \ubcf4\ud638\ud569\ub2c8\ub2e4.<\/p>\n<p>Genesys\ub294 \uc5ec\ub7ec \uc0b0\uc5c5, \uc5b8\uc5b4, \uc0ac\uc6a9 \uc0ac\ub840 \ub4f1\uc5d0 \uac78\uccd0 \uc120\ubcc4\ub418\uace0 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ub370\uc774\ud130\ub85c \uc784\ubca0\ub514\ub4dc \ubaa8\ub378\uc744 \ud559\uc2b5\ud569\ub2c8\ub2e4. \uc5c4\uaca9\ud55c AI \uc724\ub9ac \uac00\uc774\ub4dc\ub77c\uc778\uc744 \ubc14\ud0d5\uc73c\ub85c, \ubaa8\ub4e0 \uc194\ub8e8\uc158\uc758 \uac1c\ubc1c \uacfc\uc815\uc5d0 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \uc124\uacc4 \uc6d0\uce59\uc744 \ud1b5\ud569\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uac00\ub4dc\ub808\uc77c\uc744 \ud1b5\ud574 \uac1c\ubc1c \ucd08\uae30\ubd80\ud130 \uac1c\uc778\uc758 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \uad8c\ub9ac\ub97c \ubcf4\ud638\ud558\uba70, \uac1c\ubc1c \ud6c4\uc5d0\ub294 \uac1c\uc778\uc815\ubcf4\ub97c \uce68\ud574\ud560 \uc218 \uc788\ub294 \uadf8 \uc5b4\ub5a4 \ucd94\uac00 \uae30\ub2a5\ub3c4 \uc81c\uacf5\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc758 \uc778\uc0ac\uc774\ud2b8 \ud65c\uc6a9<\/h2>\n<p>\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc740 \uc774\uc81c \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601\uc758 \ud575\uc2ec \uc694\uc18c\ub85c \ubc1c\uc804\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc870\uc9c1\uc774 \uc131\uacfc\ub97c \ucd5c\uc801\ud654\ud558\uace0, \uace0\uac1d \uc9c0\uc6d0\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uba70, \uc131\uc7a5\uc744 \ucd09\uc9c4\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac \uc131\uacfc \ud5a5\uc0c1, \uc608\uce21 \ubd84\uc11d \ucd09\uc9c4, \uc120\uc81c\uc801 \uace0\uac1d \uc11c\ube44\uc2a4 \uc9c0\uc6d0 \ub4f1 \uc218\ub9ce\uc740 \uc774\uc810\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h3 class=\"h5\" style=\"text-align: center;\"><em><strong>\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc740 \uc774\uc81c \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601\uc758 \uc911\uc2ec \uc5ed\ud560\uc744 \ub2f4\ub2f9\ud558\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.\u00a0\u00a0<\/strong><\/em><\/h3>\n<p>\uae30\uc5c5 \ube44\uc988\ub2c8\uc2a4\uc758 \ubaa8\ub4e0 \uc601\uc5ed\uc73c\ub85c \ub370\uc774\ud130 \uae30\ubc18 \uc758\uc0ac \uacb0\uc815\uc774 \ud655\ub300\ub418\uace0 \uc788\ub294 \ub9cc\ud07c, \ub124\uc774\ud2f0\ube0c AI \uae30\ubc18 \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d \uc194\ub8e8\uc158\uc758 \uc911\uc694\uc131\uc740 \ub354\uc6b1 \ucee4\uc9c8 \uac83\uc785\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc774\ub7ec\ud55c \ub3c4\uad6c\uc5d0 \ud22c\uc790\ud568\uc73c\ub85c\uc368 \ub04a\uc784\uc5c6\uc774 \ubcc0\ud558\ub294 \uace0\uac1d\uc758 \ub2c8\uc988\uc5d0 \ubd80\uc751\ud558\uace0 \uce58\uc5f4\ud55c \uacbd\uc7c1 \ud658\uacbd\uc5d0\uc11c \uc55e\uc11c \ub098\uac08 \ucc44\ube44\ub97c \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d \ub3c4\uad6c\ub294 \uace0\uac1d\uc774 \ub9d0\ud558\ub294 \ub0b4\uc6a9\uc744 \uc774\ud574\ud558\ub294 \uac83\uc5d0\uc11c \uadf8\uce58\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc9c0\uc2dd\uacfc \uc778\uc0ac\uc774\ud2b8\ub97c \ud1b5\ud574 \ube44\uc988\ub2c8\uc2a4 \uc218\ud589 \ubc29\uc2dd\uc744 \ud68d\uae30\uc801\uc73c\ub85c \ubcc0\ud654\uc2dc\ucf1c \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc774 \uac00\ub2a5\ud55c \ud55c \ud6a8\uacfc\uc801\uc774\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9c0\ub3c4\ub85d \ud558\uc138\uc694.<\/p>\n<p>eBook &#8216;<a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/why-companies-choose-genesys-cloud-for-ai-and-automation?ost_tool=blog&amp;ost_campaign=ft-blog\" target=\"_blank\" rel=\"noopener\">\uae30\uc5c5\uc774 AI \ubc0f \uc790\ub3d9\ud654\ub97c \uc704\ud574 Genesys Cloud\ub97c \uc120\ud0dd\ud558\ub294 \uc774\uc720<\/a>&#8216;\ub97c \uc0b4\ud3b4\ubcf4\uba70 \uc11c\ube44\uc2a4\uc758 \ud6a8\uc728\uc131\uacfc \uac1c\uc778\ud654\ub97c \uac1c\uc120\ud558\ub294 \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\uae30\uc5c5\uc740 \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc744 \ud1b5\ud574 \uace0\uac1d \uc778\ud130\ub799\uc158\uacfc \uc0c1\ub2f4\uc0ac \uc131\uacfc\ub97c \ud30c\uc545\ud574 \uc624\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\ub2a5\uc740 \uc774\uc81c, \ubd07\uc744 \ube44\ub86f\ud55c \ubaa8\ub4e0 \ucc38\uc5ec \ucc44\ub110\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \uac1c\uc120\ud558\ub824\ub294 \uc870\uc9c1\uc5d0 \uc5c6\uc5b4\uc11c\ub294 \uc548 \ub420 \ud544\uc218\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc778\uacf5 \uc9c0\ub2a5(AI)\uc758 \uae09\uc18d\ud55c \ubc1c\uc804\uc73c\ub85c \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc758 \uac00\uce58\ub294 \ud55c\uce35 \ub192\uc544\uc84c\uc2b5\ub2c8\ub2e4. Genesys\uc758 \uc5f0\uad6c &#8216;AI \uc2dc\ub300\uc758 \uace0\uac1d \uacbd\ud5d8&#8216;\uc5d0 \ub530\ub974\uba74, \uc870\uc0ac\uc5d0 \ucc38\uc5ec\ud55c CX \ub9ac\ub354\uc758 70%\uac00 AI\ub97c [&hellip;]<\/p>\n","protected":false},"author":1130,"featured_media":546381,"template":"","tax_priority":[54],"tax_blogtype":[17747],"tax_blogcategory":[18486],"tax_contenttheme":[14872],"tax_bundle":[],"tax_contenttheme2":[16194],"tax_capability_sitewide":[16203,18512],"tax_products_programs":[16481,17547],"tax_buying_job":[16643],"tax_buyer_persona":[16914,16895],"tax_sector":[],"tax_segment":[17133,17085,17120],"class_list":["post-550298","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-ko-kr","tax_blogcategory-ai---","tax_contenttheme-improve-customer-experience-ko-kr","tax_contenttheme2-level-up-your-technology-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_capability_sitewide-analytics-and-reporting-ko-kr","tax_products_programs-genesys-ai-ko-kr","tax_products_programs-genesys-cloud-cx-ko-kr","tax_buying_job-job-1-problem-identification-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-business-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/550298","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/1130"}],"version-history":[{"count":16,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/550298\/revisions"}],"predecessor-version":[{"id":560905,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/550298\/revisions\/560905"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/546381"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=550298"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=550298"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=550298"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=550298"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=550298"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=550298"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=550298"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=550298"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=550298"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=550298"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=550298"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=550298"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=550298"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}