{"id":537013,"date":"2024-10-07T20:40:22","date_gmt":"2024-10-08T03:40:22","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=537013"},"modified":"2024-12-10T17:36:07","modified_gmt":"2024-12-11T01:36:07","slug":"genesys-cloud-agent-copilot-deep-dive","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-cloud-agent-copilot-deep-dive","title":{"rendered":"Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff \uc2ec\uce35 \ubd84\uc11d"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]\uc140\ud504 \uc11c\ube44\uc2a4 \ub3c4\uad6c\uc758 \ubc1c\uc804\uc73c\ub85c \u2018\uac04\ub2e8\ud55c\u2019 \uc9c8\ubb38 \ub300\ubd80\ubd84\uc774 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc804\ub2ec\ub418\uc9c0 \uc54a\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub300\uc2e0 \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc740 \uc804\ud654, \ubb38\uc790, \uc774\uba54\uc77c, \uae30\ud0c0 \ucc44\ub110\uc744 \ud1b5\ud574 \uc9c1\uc811 \uc9c0\uc6d0\uc744 \uc694\uccad\ud558\ub294 \uace0\uac1d\uc758 \ub354 \ubcf5\uc7a1\ud558\uace0 \uac1c\uc778\ud654\ub41c \uc9c8\ubb38\uc5d0 \ub2f5\ud574\uc57c \ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac \uc785\uc7a5\uc5d0\uc11c\ub294 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \ud070 \ubd80\ub2f4\uc774 \ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/span>\u00a0<\/span><\/p>\n

\uc2e0\uc785 \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ud558\ub294 \ub2f5\ubcc0\uc744 \uc0ac\ub0b4 \uc9c0\uc2dd \uae30\ubc18\uc5d0\uc11c \ucc3e\uace0 \uc788\uc73c\uba70 \uc774\uc5d0 \ub300\ud55c \uc758\uc874\ub3c4\uac00 \ub192\uc2b5\ub2c8\ub2e4. \ubca0\ud14c\ub791 \uc0c1\ub2f4\uc0ac \ub610\ud55c \uc9c0\uc2dd \ubb38\uc11c\uc758 \ub3c4\uc6c0\uc774 \ud544\uc694\ud560 \ub54c\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uc774\ub54c \uc218\ub3d9 \uac80\uc0c9 \uc635\uc158\uc744 \uc0ac\uc6a9\ud558\uba74 \uc0c1\ub2f4\uc0ac\uac00 \uc758\ub3c4\ud558\ub294 \uc815\ubcf4\ub97c \ube44\uad50\uc801 \uc815\ud655\ud558\uace0 \ub9cc\uc871\uc2a4\ub7fd\uac8c \ucc3e\uc744 \uc218 \uc788\uc9c0\ub9cc \uc2dc\uac04\uc774 \ub9ce\uc774 \uc18c\uc694\ub429\ub2c8\ub2e4.\u00a0<\/span>\u00a0<\/span><\/p>\n

\uc774\uc81c \uc774\ub7ec\ud55c \uc0c1\ud669\uc740 \uacfc\uac70\uc758 \uc77c\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc758 \uc77c\ubd80\uc778 ‘Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff’\uc740 \uac00\uc7a5 \uc9c4\ubcf4\ub41c \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \uae30\uc220\uc744 \ud1b5\ud574 <\/span>AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/span><\/a>\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.\u00a0<\/span>\u00a0<\/span><\/p>\n

Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \ucc98\uc74c\ubd80\ud130 \ub05d\uae4c\uc9c0 \uc6d0\ud65c\ud558\uac8c \uc9c4\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \uc0c1\ub2f4\uc0ac\uac00 \uac80\uc0c9\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub300\ud654 \ub0b4\uc6a9\uc744 \uae30\ubc18\uc73c\ub85c \uc815\ubcf4\ub97c \ud45c\uc2dc\ud569\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d\uacfc\uc758 \uc778\ud130\ub799\uc158\uc744 \uc790\ub3d9\uc73c\ub85c \uae30\ub85d\ud558\uc5ec \uc0c1\ub2f4\uc0ac\uac00 \uac80\ud1a0\ud560 \uc218 \uc788\uac8c \uc81c\uacf5\ud558\ubbc0\ub85c, \ud1b5\ud654 \ud6c4\uc18d \uc791\uc5c5\uc5d0 \uac78\ub9ac\ub294 \uc2dc\uac04\ub3c4 \ud06c\uac8c \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uc0dd\uc131\ud615, \ub300\ud654\ud615, \uc608\uce21\ud615 AI\ub97c \uc0ac\uc6a9\ud558\ub294 <\/span>\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff<\/span><\/a>\uc740 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uacfc \uc778\ud130\ub799\uc158\ud558\ub294 \ub3d9\uc548\uc740 \ubb3c\ub860 \uadf8 \uc774\ud6c4\uc5d0\ub3c4 \ub2e4\uc74c\uacfc \uac19\uc740 \ubc29\ubc95\uc73c\ub85c \uc0c1\ub2f4\uc0ac\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.\u00a0<\/span>\u00a0<\/span><\/p>\n

    \n
  1. \uc9c0\uc2dd \uc815\ubcf4 \uc81c\uacf5<\/span>\u00a0<\/span><\/li>\n
  2. \uc9c0\uc2dd \uc815\ubcf4 \uac1c\uc120\uc5d0 \ub300\ud55c \uc0c1\ub2f4\uc0ac \uc81c\uc548 \ud30c\uc545\u00a0<\/span>\u00a0<\/span><\/li>\n
  3. \ub300\ud654 \ub0b4\uc6a9 \uae30\ub85d<\/span>\u00a0<\/span><\/li>\n
  4. \ub9de\ucda4\ud615 \uc2a4\ud06c\ub9bd\ud305 \uc81c\uacf5<\/span>\u00a0<\/span><\/li>\n
  5. \uc62c\ubc14\ub978 \uc591\uc2dd \ub610\ub294 \uc6cc\ud06c\ud50c\ub85c \ud504\ub85c\uc138\uc2a4 \ubb38\uc11c \uc81c\uc2dc<\/span>\u00a0<\/span><\/li>\n
  6. \uc885\ub8cc \ucf54\ub4dc \uc81c\uc548<\/span>\u00a0<\/span><\/li>\n
  7. \uc778\ud130\ub799\uc158 \uc694\uc57d \uc791\uc131<\/span><\/li>\n<\/ol>\n

     <\/p>\n

    1. \uc778\ud130\ub799\uc158 \uc911 \uad00\ub828 \uc9c0\uc2dd \uc815\ubcf4 \uc790\ub3d9 \uc81c\uc548<\/h2>\n

    Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc744 \uc0ac\uc6a9\ud558\uba74 \uc219\ub828\ub3c4\uc5d0 \uad00\uacc4\uc5c6\uc774 \ubaa8\ub4e0 \uc0c1\ub2f4\uc0ac\ub294 \ub354 \uc774\uc0c1 \uc9c0\uc2dd \uc815\ubcf4\ub97c \uac80\uc0c9\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub429\ub2c8\ub2e4. \uc9c0\uc2dd \uc815\ubcf4\uac00 \ud544\uc694\ud560 \ub54c \uc791\uc5c5 \uc601\uc5ed\uc5d0 \uc790\ub3d9\uc73c\ub85c \uc81c\uc2dc\ub429\ub2c8\ub2e4.\u00a0<\/span>\u00a0<\/span>[\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text css=””]<\/p>\n

    \ucf54\ud30c\uc77c\ub7ff\uc744 <\/span>\uc0ac\uc6a9\ud558\uc9c0 \uc54a\ub294
    \n\uacbd\uc6b0<\/span><\/span><\/h3>\n

    \uc0c1\ub2f4\uc0ac\ub294<\/span> \uace0\uac1d\uc758<\/span> \uc758\ub3c4\ub97c <\/span>\uc774\ud574\ud558\uace0 <\/span>\uace0\uac1d\uc744 <\/span>\uc9c0\uc6d0\ud558\ub294 \ub370 <\/span>\ub3c4\uc6c0\uc774 \ub418\ub294 \uc9c0\uc2dd\uc744 \ud30c\uc545\ud574\uc57c \ud569\ub2c8\ub2e4. \uac80\uc0c9\uc5b4\ub97c \uc9c1\uc811 \uc785\ub825\ud558\uace0 \uad00\ub828\uc131\uc774 \uc788\ub294 \ubb38\uc11c\ub97c \uc815\ud655\ud558\uac8c \ucc3e\uc544\uc57c \ud569\ub2c8\ub2e4.<\/span> \uac8c\ub2e4\uac00 \uc774\ub7ec\ud55c \uc77c\uc744 <\/span>\uace0\uac1d\uacfc \ub300\ud654 <\/span>\ub610\ub294 <\/span> \ucc44\ud305\uc744 \ud558\uba74\uc11c<\/span>, \ud639\uc740 \uace0\uac1d\uc774<\/span> \uae30\ub2e4\ub824\uc904 \uac83\uc744 \uc694\uccad\ud558\uace0 \uc9c4\ud589\ud574\uc57c \ud569\ub2c8\ub2e4<\/span>.\u00a0<\/span><\/span>\u00a0<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text css=””]<\/p>\n

    Genesys Cloud \uc0c1\ub2f4\uc0ac
    \n\ucf54\ud30c\uc77c\ub7ff\uc744 \uc0ac\uc6a9\ud558\ub294 \uacbd\uc6b0<\/span><\/span><\/h3>\n

    Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc774 <\/span>\uace0\uac1d\uacfc <\/span>\uc0c1\ub2f4\uc0ac\uc758 \ub300\ud654 \ub9e5\ub77d\uc5d0 \ub530\ub77c<\/span> \uad00\ub828 \uc9c0\uc2dd \uc815\ubcf4\uac00 \uc9c0\uc18d\uc801\uc73c\ub85c <\/span>\uc5c5\ub370\uc774\ud2b8\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc0c1\ub2f4\uc0ac\ub294 <\/span>Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff <\/span>\ud328\ub110\uc744 \ucc38\uc870\ud558\uba70 <\/span>\uace0\uac1d\uacfc \ub300\ud654 \ub610\ub294 \ucc44\ud305\uc744 \uc8fc\uace0\ubc1b\uc2b5\ub2c8\ub2e4<\/span>.<\/span>\u00a0<\/span><\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]\ub54c\ub85c\ub294 \ub9ce\uc740 \ubd84\ub7c9\uc758 \uc9c0\uc2dd \ubb38\uc11c\uac00 \uc81c\uacf5\ub418\uae30\ub3c4 \ud569\ub2c8\ub2e4. Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \uc218\ub9ce\uc740 \ubd84\ub7c9\uc758 \ubb38\uc11c\uc5d0\uc11c \uc0c1\ub2f4\uc0ac\uc640 \uad00\ub828\uc774 \uc788\ub294 \uad6c\uc808\uc744 \ud30c\uc545\ud558\uace0 \ud574\ub2f9 \uc139\uc158\uc744 \uac15\uc870 \ud45c\uc2dc\ud569\ub2c8\ub2e4. \uc2dc\uac04 \uc808\uc57d\uc740 \ub2f9\uc5f0\ud558\uba70 \ubb34\uc5c7\ubcf4\ub2e4 \uc6d0\ubcf8 \ubb38\uc11c\uac00 \uadf8\ub300\ub85c \uc720\uc9c0\ub418\uc5b4 \uc815\ud655\uc131\uc774 \ubcf4\uc7a5\ub429\ub2c8\ub2e4.[\/vc_column_text][vc_single_image image=”530947″ css=”.vc_custom_1721934719171{margin-top: 1.5em !important;border-bottom-width: 1.5em !important;}”][vc_row_inner][vc_column_inner][vc_column_text css=””]<\/p>\n

    2. \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0 \ub300\ud55c \ucc28\uc120\ucc45 \uc81c\uc2dc<\/h2>\n

    \uace0\uac1d\uacfc\uc758 \uc778\ud130\ub799\uc158\uc740 \uace0\uac1d\uc758 \ub2c8\uc988\uc640 \ud2b9\uc131\uc5d0 \ub530\ub77c \ub2e4\ub974\uac8c \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4. \ubc18\uba74, \uc0c1\ub2f4\uc0ac\uac00 \uc0ac\uc6a9\ud558\ub294 \ud50c\ub808\uc774\ubd81\uacfc \uc2a4\ud06c\ub9bd\ud2b8\ub294 \ud68d\uc77c\uc801\uc785\ub2c8\ub2e4. Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \uace0\uac1d\uc774 \ub9d0\ud55c \ub0b4\uc6a9\uc744 \ubc14\ud0d5\uc73c\ub85c \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \ud30c\uc545\ud558\uace0 \uc591\uc2dd, \uc2a4\ud06c\ub9bd\ud2b8, \uace0\uac1d\uc5d0\uac8c \uc77d\uc5b4\uc904 \uace0\uc9c0 \uc0ac\ud56d, \uc8fc\ubb38 \uc0c1\ud0dc \ud655\uc778 \ub3c4\uad6c \ub4f1 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \uc790\ub3d9\uc73c\ub85c \uc81c\uc2dc\ud558\uc5ec \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uacb0\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text css=””]<\/p>\n

    \ucf54\ud30c\uc77c\ub7ff\uc744 \uc0ac\uc6a9\ud558\uc9c0 \uc54a\ub294
    \n\uacbd\uc6b0<\/h3>\n

    \uc0c1\ub2f4\uc0ac\ub294 \uc790\uc2e0\uc758 \uc804\ubb38 \uc9c0\uc2dd\uc744 \ubc14\ud0d5\uc73c\ub85c \uc801\uc808\ud55c \uc591\uc2dd\uc744 \ucc3e\uac70\ub098 \uc9c8\ubb38\uc744 \ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc0c1\ub2f4\uc0ac\ub9c8\ub2e4 \uc9c0\uc2dd\uacfc \uacbd\ud5d8, \uc2a4\ud0ac\uc774 \ub2e4\ub985\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 \ucd5c\ucd08 \ubb38\uc758 \ud574\uacb0\ub960\uc774 \ub0ae\uc544\uc9c8 \uc218 \uc788\uc73c\uba70, \ub300\uae30 \uc2dc\uac04\uc774 \uae38\uc5b4\uc9c0\uace0, \uc77c\uad00\uc131 \uc5c6\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub4f1 \uc5ec\ub7ec \ubb38\uc81c\ub97c \uc57c\uae30\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d\uc758 \uc694\uccad\uc744 \ud574\uacb0\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc790\ub8cc\ub97c \ucc3e\ub294 \ub370 \uc2dc\uac04\uc744 \ud560\uc560\ud574\uc57c \ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text css=””]<\/p>\n

    Genesys Cloud \uc0c1\ub2f4\uc0ac
    \n\ucf54\ud30c\uc77c\ub7ff\uc744 \uc0ac\uc6a9\ud558\ub294 \uacbd\uc6b0<\/h3>\n

    \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d\uacfc \ub300\ud654\ud558\ub294 \ub3d9\uc548 Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \uc0c1\ub2f4\uc0ac\uc758 \uc791\uc5c5 \uc601\uc5ed\uc5d0\uc11c \ubc14\ub85c \uc2a4\ud06c\ub9bd\ud2b8 \ud504\ub86c\ud504\ud2b8\uc640 \uc591\uc2dd\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=”530829″ css=”.vc_custom_1721913550605{margin-top: 1.5em !important;border-bottom-width: 1.5em !important;}”][vc_row_inner][vc_column_inner][vc_column_text css=””]Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc5c5\ubb34\ub97c \uc218\ud589\ud558\ub294 \uc0c1\ub2f4\uc0ac\ub294 AI \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uc9c0 \ubabb\ud558\ub294 \uc0c1\ub2f4\uc0ac\ubcf4\ub2e4 \uc77c\uc0c1\uc801\uc774\uace0 \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc744 \ub354 \ube68\ub9ac \uc644\uc218\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2dc\uac04\uc774 \uc808\uc57d\ub41c \ub9cc\ud07c \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d\uc5d0 \uacf5\uac10\ud558\ub294 \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \ub354 \ub9ce\uc740 \ub178\ub825\uc744 \uc3df\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

    3. \uc790\ub3d9 \uc694\uc57d\uc73c\ub85c \uc2dc\uac04 \uc808\uc57d<\/h2>\n

    \uace0\uac1d\uacfc\uc758 \uc778\ud130\ub799\uc158 \uc911\uc5d0 \uc77c\uc5b4\ub098\ub294 \ubaa8\ub4e0 \uc77c\uc744 \ube60\uc9d0\uc5c6\uc774 \uae30\ub85d\ud558\uae30\ub294 \uc27d\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ub300\ubd80\ubd84\uc758 \uc0c1\ub2f4\uc0ac\ub294 \uc8fc\uc694 \ub0b4\uc6a9\ub9cc \uc801\ub294 \ubc29\uc2dd\uc73c\ub85c \u2018\ud1b5\ud654 \ud6c4\u2019 \uba54\ubaa8\ub97c \uc791\uc131\ud569\ub2c8\ub2e4. \u2018\uc0ac\ud6c4\u2019 \uc778\ud130\ub799\uc158 \uc791\uc5c5\uc774\ub77c\uace0 \ud574\ub3c4 \uace0\uac1d\uacfc \uc778\ud130\ub799\uc158\ud558\ub294 \uc911\uc5d0 \uba54\ubaa8\ub97c \uc791\uc131\ud574\uc57c \ud558\uae30 \ub54c\ubb38\uc5d0 \uc0c1\ub2f4\uc0ac\ub294 \ub9ce\uc740 \uc8fc\uc758\ub97c \uae30\uc6b8\uc5ec\uc57c \ud569\ub2c8\ub2e4.[\/vc_column_text][vc_single_image image=”530830″ css=”.vc_custom_1721913177621{margin-top: 1.5em !important;margin-bottom: 1.5em !important;border-bottom-width: 1.5em !important;}”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

    \ucf54\ud30c\uc77c\ub7ff\uc744 \uc0ac\uc6a9\ud558\uc9c0 \uc54a\ub294
    \n\uacbd\uc6b0<\/h3>\n

    \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d\uacfc \ub300\ud654\ub97c \ub098\ub204\ub294 \ub3d9\uc548 \uba54\ubaa8\ub97c \ud558\ub294 \ub4f1 \ub3d9\uc2dc\uc5d0 \uc5ec\ub7ec \uc791\uc5c5\uc744 \ud569\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc0c1\ub2f4\uc0ac\uac00 \u201c\uc74c<\/span>, <\/span>\uc544, \ub124.<\/span>\u201d\uc640 \uac19\uc740 \uc8fc\uc758\uac00 \uc0b0\ub9cc\ud558\uace0 \uc815\uc2e0\uc5c6\uc5b4 \ubcf4\uc774\ub294 \ucd94\uc784\uc0c8\ub97c \uc0ac\uc6a9\ud560 \ub54c \uc0c1\ub2f4\uc0ac\uc758 \uc0c1\ud0dc\ub97c \uc54c\uc544\ucc28\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \uc778\ud130\ub799\uc158\uc774 \ub05d\ub098\uba74 \ub2e4\uc74c \uace0\uac1d\uc744 \uc751\ub300\ud560 \uc218 \uc788\ub3c4\ub85d \ucd5c\ub300\ud55c \ube68\ub9ac \uba54\ubaa8\ub97c \uc791\uc131\ud574\uc57c \ud558\ub294\ub370 \uc774\ub54c \ub300\ud654 \uc911\uc5d0 \uc791\uc131\ud55c \uba54\ubaa8\ub97c \ucc38\uace0\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4.<\/span> \uc774\ub807\uac8c \ud558\uba74 \ud2b9\ud788 \ud1b5\ud654\uac00 \uae38\uc5b4\uc9c0\ub294 \uacbd\uc6b0\uc5d0\ub294 \uc911\uc694\ud55c \uc138\ubd80 \uc815\ubcf4\ub97c \ube60\ud2b8\ub9b4 \ud655\ub960\uc774 \ub192\uc2b5\ub2c8\ub2e4. <\/span><\/span>\u00a0<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

    Genesys Cloud \uc0c1\ub2f4\uc0ac
    \n\ucf54\ud30c\uc77c\ub7ff\uc744 \uc0ac\uc6a9\ud558\ub294 \uacbd\uc6b0<\/h3>\n

    \uc0c1\ub2f4\uc0ac\ub294 \ubaa8\ub4e0 \uace0\uac1d\uacfc\uc758 \uc778\ud130\ub799\uc158 \ub0b4\ub0b4 \ucf54\ud30c\uc77c\ub7ff\uc774 \uc0c1\ud669\uc744 \ud30c\uc545\ud558\uace0 \uc788\ub2e4\ub294 \uc0ac\uc2e4\uc744 \uc544\ub294 \uc0c1\ud0dc\ub85c \ub300\ud654\ub97c \ub098\ub204\uac8c \ub429\ub2c8\ub2e4. \ub530\ub77c\uc11c \uba54\ubaa8\ub97c \uc791\uc131\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub418\uba70 \uadf8\ub9cc\ud07c \ub300\ud654\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc778\ud130\ub799\uc158\uc744 \ub9c8\uce5c \uc0c1\ub2f4\uc0ac\ub294 \uc790\ub3d9\uc73c\ub85c \ud45c\uc2dc\ub418\ub294 \uba54\ubaa8\ub97c \uc77d\uace0, \ud544\uc694\ud55c \uacbd\uc6b0 \ud3b8\uc9d1\ud558\uace0, \uc800\uc7a5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \uc0dd\uc131\ud615 AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \ucc44\ub110\uc758 \uc778\ud130\ub799\uc158\uc744 \uc694\uc57d\ud569\ub2c8\ub2e4. \uc774 \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\ub294 \uc0c1\ub2f4\uc0ac\ub294 \uc9c1\uc811 \uba54\ubaa8\ub97c \uc791\uc131\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \ucf54\ud30c\uc77c\ub7ff\uc774 \uc791\uc131\ud55c \ub0b4\uc6a9\uc744 \uac80\ud1a0\ud558\uace0, \uc6d0\ud558\ub294 \uacbd\uc6b0 \ud3b8\uc9d1\ud55c \ud6c4 \uae30\ub85d \uc2dc\uc2a4\ud15c\uc5d0 \uc800\uc7a5\ud558\uae30\ub9cc \ud558\uba74 \ub429\ub2c8\ub2e4.[\/vc_column_text][vc_single_image image=”530830″ css=”.vc_custom_1721934954907{margin-top: 1.5em !important;border-bottom-width: 1.5em !important;}”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]’\uc2dc\uac04 \uc808\uc57d’\uc740 \uc790\ub3d9 \uc694\uc57d\uc758 \uc5ec\ub7ec \uc7a5\uc810 \uc911 \ud558\ub098\uc77c \ubfd0\uc785\ub2c8\ub2e4. \ub610 \ub2e4\ub978 \uc7a5\uc810\uc740’ \uba54\ubaa8 \ud488\uc9c8 \uac1c\uc120’\uc785\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uac00 \ubaa9\ud45c\uc5d0 \ub9de\ucdb0 \uc131\uacfc \uc9c0\ud45c\ub97c \uc720\uc9c0\ud574\uc57c \ud55c\ub2e4\ub294 \uc555\ubc15\uac10\uc744 \ub290\ub07c\uba74 \uae00\uc790\ub97c \uc798\ubabb \uc785\ub825\ud558\uac70\ub098 \uc8fc\uc694 \uc138\ubd80 \uc815\ubcf4\ub97c \ube60\ud2b8\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc758\ub3c4\uc801\uc73c\ub85c \uc774\ud574\ud558\uae30 \uc5b4\ub824\uc6b4 \uba54\ubaa8\ub97c \uc791\uc131\ud560 \ub54c\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \ud68c\uc0ac\uc640 \ub450 \ubc88\uc9f8 \ub610\ub294 \uc138 \ubc88\uc9f8\ub85c \uc5f0\ub77d\ud558\uac70\ub098 \uc778\ud130\ub799\uc158\uc774 \uc774\uad00\ub418\uac70\ub098 \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ub418\ub294 \uacbd\uc6b0, \ud574\ub2f9 \uc778\ud130\ub799\uc158\uc744 \ucc98\ub9ac\ud558\ub294 \uc0c1\ub2f4\uc0ac\ub294 \uba54\ubaa8\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uacfc \ud574\ub2f9 \uc0ac\ub840\uc758 \uc9c4\ud589 \uc0c1\ud669\uc744 \ud30c\uc545\ud569\ub2c8\ub2e4. \uadf8\ub7f0\ub370 \uba54\ubaa8\uc5d0 \uc624\ub958\uac00 \uac00\ub4dd\ud558\ub2e4\uba74 \uc804\ud600 \ub3c4\uc6c0\uc774 \ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. AI\ub294 \uc77c\uad00\uc131 \uc788\uac8c \uba54\ubaa8\ub97c \uc791\uc131\ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \uc774 \uba54\ubaa8\ub97c \uac80\ud1a0\ud558\uba70 \ud544\uc694\uc5d0 \ub530\ub77c \ud3b8\uc9d1\ud560 \uc218 \uc788\uc5b4 \uc804\ubc18\uc801\uc778 \ud488\uc9c8\uc774 \ud5a5\uc0c1\ub429\ub2c8\ub2e4. \uc790\ub3d9 \uc694\uc57d\uacfc AI \uc0dd\uc131 \uba54\ubaa8\ub294 \ubd84\uc11d\uc6a9 \ub370\uc774\ud130\ub85c\uc11c\uc758 \ud488\uc9c8\ub3c4 \ubcf4\uc7a5\ud569\ub2c8\ub2e4. AI\ub294 \uacb0\ucf54 \ub9de\ucda4\ubc95\uc5d0 \uc624\ub958\uac00 \uc5c6\uc73c\uba70, \uc0ac\uc6a9\uc790\uc758 \ud6c8\ub828\uc5d0 \ub530\ub77c \uc77c\uad00\ub418\uac8c \ucca0\uc790\ub97c \uc4f0\uac70\ub098 \uc57d\uc5b4\uc640 \uc22b\uc790\ub97c \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc0ac\ub78c\uc774 \uc791\uc131\ud55c \uc694\uc57d\ubcf4\ub2e4 \ud6e8\uc52c \uae54\ub054\ud558\uace0 \ubd84\uc11d\uc5d0 \uc0ac\uc6a9\ud558\uae30 \uc27d\uc2b5\ub2c8\ub2e4.<\/p>\n

    4. AI\ub85c \uc885\ub8cc \ucf54\ub4dc \uc791\uc5c5 \uc2dc\uac04 \ub2e8\ucd95<\/h2>\n

    \ubaa8\ub4e0 \ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac\uc790\uc5d0\uac8c \uc911\uc694\ud55c \ub370\uc774\ud130 \ud3ec\uc778\ud2b8\ub294 ‘\uc885\ub8cc \ucf54\ub4dc’\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc0ac\uc2e4 \uc885\ub8cc \ucf54\ub4dc\ub97c \uc120\ud0dd\ud558\ub294 \uc791\uc5c5\uc740 \ubaa8\ub4e0 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ubc88\uac70\ub85c\uc6b4 \uc77c\uc785\ub2c8\ub2e4. Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \uace0\uac1d \uc778\ud130\ub799\uc158\uc774 \ub05d\ub0a0 \ub54c\ub9c8\ub2e4 \uc0c1\ub2f4\uc0ac\uac00 \uc120\ud0dd\ud560 \uc218 \uc788\ub294 \uc6b0\uc120\uc21c\uc704\uac00 \uc9c0\uc815\ub41c \uc9e7\uc740 \uc885\ub8cc \ucf54\ub4dc \uad8c\uc7a5 \ubaa9\ub85d\uc744 \ub9cc\ub4ed\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\uac00 \uc885\ub8cc \ucf54\ub4dc\ub97c \uac80\uc0c9\ud558\uace0 \uc120\ud0dd\ud558\ub294 \ub370 \uac78\ub9ac\ub294 \uc2dc\uac04\uc774 \uc904\uc5b4\ub4e4\uace0, \ucf54\ub4dc\uc758 \uc77c\uad00\uc131\uacfc \ub370\uc774\ud130 \ud488\uc9c8\uc774 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.[\/vc_column_text][vc_single_image image=”530834″ css=”.vc_custom_1721913645672{margin-top: 1.5em !important;border-bottom-width: 1.5em !important;}”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

    \ucf54\ud30c\uc77c\ub7ff\uc744 \uc0ac\uc6a9\ud558\uc9c0 \uc54a\ub294
    \n\uacbd\uc6b0: \uc0c1\ub2f4\uc0ac<\/h3>\n

     <\/p>\n

    \uc0c1\ub2f4\uc0ac\ub294 \uc778\ud130\ub799\uc158\uc744 \ub9c8\uce58\uace0 \uba54\ubaa8\ub97c \uc791\uc131\ud55c \ub2e4\uc74c \uc2a4\ud06c\ub864\uc744 \ub04a\uc784\uc5c6\uc774 \ub0b4\ub824 \uc62c\ubc14\ub978 \uc885\ub8cc \ucf54\ub4dc\ub97c \uc120\ud0dd\ud569\ub2c8\ub2e4. \uc801\uc6a9\ud560 \uc218 \uc788\ub294 \ucf54\ub4dc\uac00 \ub450 \uac1c \uc774\uc0c1\uc778 \uacbd\uc6b0\uac00 \ub9ce\uc73c\ubbc0\ub85c, \uc8fc\uad00\uc801\uc778 \ud310\ub2e8\uc5d0 \ub530\ub77c \ucf54\ub4dc\ub97c \uc120\ud0dd\ud569\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uc791\uc5c5\uc740 \ud1b5\ud569\ub418\uc9c0 \uc54a\uc740 \uc0c1\ud0dc\uc5d0\uc11c \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

    Genesys Cloud \uc0c1\ub2f4\uc0ac
    \n\ucf54\ud30c\uc77c\ub7ff\uc744 \uc0ac\uc6a9\ud558\ub294 \uacbd\uc6b0
    \n: \uc0c1\ub2f4\uc0ac<\/h3>\n

    \uc0c1\ub2f4\uc0ac\ub294 \uc778\ud130\ub799\uc158\uc744 \ub9c8\uce58\uace0 \ud074\ub9ad \ud55c \ubc88\uc73c\ub85c \uc81c\uc548\ub41c \uc885\ub8cc \ucf54\ub4dc\ub97c \uc120\ud0dd\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

    \ucf54\ud30c\uc77c\ub7ff\uc744 \uc0ac\uc6a9\ud558\uc9c0 \uc54a\ub294
    \n\uacbd\uc6b0: \uad00\ub9ac\uc790<\/h3>\n

     <\/p>\n

    \uc815\ud655\ud55c \ub370\uc774\ud130\ub97c \ube44\uc988\ub2c8\uc2a4 \uc758\uc0ac \uacb0\uc815\uc5d0 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ubaa8\ub4e0 \uc0c1\ub2f4\uc0ac\uac00 \uc77c\uad00\uc131 \uc788\uac8c \uc885\ub8cc \ucf54\ub4dc\ub97c \uc120\ud0dd\ud558\ub3c4\ub85d \uad50\uc721\ud569\ub2c8\ub2e4. \ub370\uc774\ud130\ub97c \ubcf4\uba74, \ub9ce\uc740 \uc0c1\ub2f4\uc0ac\uac00 \ub354 \ub098\uc740 \uc635\uc158\uc774 \uc5c6\ub2e4\ub294 \uc774\uc720\ub85c \uae30\ubcf8 \uc885\ub8cc \ucf54\ub4dc\ub97c \uc120\ud0dd\ud558\uace4 <\/span>\ud569\ub2c8\ub2e4<\/span>.\u00a0<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

    Genesys Cloud \uc0c1\ub2f4\uc0ac
    \n\ucf54\ud30c\uc77c\ub7ff\uc744 \uc0ac\uc6a9\ud558\ub294 \uacbd\uc6b0
    \n: \uad00\ub9ac\uc790<\/h3>\n

    \uc885\ub8cc \ucf54\ub4dc\uac00 \uc77c\uad00\ub418\uac8c \uc801\uc6a9\ub418\ubbc0\ub85c \ub370\uc774\ud130\ub97c \ub354\uc6b1 \uc2e0\ub8b0\ud560 \uc218 \uc788\uc73c\uba70, \ubd84\uc11d \ubc0f \uacc4\ud68d\uc5d0\ub3c4 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]\uc885\ub8cc \ucf54\ub4dc \uc81c\uc548\uc740 \uc0c1\ub2f4\uc0ac\uc640 AI\uac00 \ud611\ub825\ud558\uc5ec \ub354 \ub098\uc740 \uacb0\uacfc\ub97c \ub0b3\ub294 \uc644\ubcbd\ud55c \uc608\uc785\ub2c8\ub2e4. AI\uac00 \uc885\ub8cc \ucf54\ub4dc \uc120\ud0dd\uc758 \uccab \ubc88\uc9f8 \ub2e8\uacc4\uc778 \uc218\uc2ed \uac1c\uc758 \uc635\uc158 \ubaa9\ub85d\uc744 \ub450\uc138 \uac1c\ub85c \uc555\ucd95\ud558\ub294 \uc791\uc5c5\uc744 \uc218\ud589\ud558\uba74 \uc9c1\uc6d0\ub4e4\uc740 \ubcf8\uc778\uc5d0\uac8c \ub354 \uc801\ud569\ud55c \uac00\uce58 \ub192\uc740 \uc791\uc5c5\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

    \ubca0\ud14c\ub791 \uc0c1\ub2f4\uc0ac\ub294 \uc81c\uc548\ub418\ub294 \uc885\ub8cc \ucf54\ub4dc \uc0ac\uc6a9\uc744 \uc120\ud638\ud569\ub2c8\ub2e4. \ud1b5\ud654 \ud6c4 \uc791\uc5c5\uc5d0 \uc3df\ub294 \uc2dc\uac04\uacfc \ub178\ub825\uc744 \uc904\uc77c \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \ucd08\ubcf4 \uc0c1\ub2f4\uc0ac\ub294 \uc5c5\ubb34\ub97c \ubcf4\uc870\ud558\ub294 \ucf54\ud30c\uc77c\ub7ff\uc758 \ub3c4\uc6c0\uc744 \ubc1b\uae30 \ub54c\ubb38\uc5d0 \uc885\ub8cc \ucf54\ub4dc\uc5d0 \ub300\ud55c \uad50\uc721\uc5d0 \ub9ce\uc740 \uc2dc\uac04\uc744 \uc3df\uc9c0 \uc54a\uc544\ub3c4 \ub429\ub2c8\ub2e4.<\/p>\n

    \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1\uc744 \uc704\ud55c \uc0c1\ub2f4\uc0ac \uc778\ud130\ub799\uc158 \uac1c\uc120<\/h2>\n

    Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \uc0c1\ub2f4\uc0ac\uc758 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0 \uad81\uadf9\uc801\uc73c\ub85c \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. \u00a0\uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc801\uc2dc\uc5d0 \uc62c\ubc14\ub978 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uace0, \ub2e4\uc74c\uc5d0 \ucde8\ud574\uc57c \ud560 \uc870\uce58\ub97c \uc81c\uc548\ud558\uba70, \uc778\ud130\ub799\uc158 \ud6c4\uc758 \uae4c\ub2e4\ub85c\uc6b4 \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud569\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d\uc774 \uae30\ub2e4\ub9ac\ub294 \uc2dc\uac04\uc744 \uc904\uc774\uace0, \uc0c1\ub2f4\uc0ac\uac00 \uc81c\uacf5\ud558\ub294 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uac1c\uc120\ud558\uba70, \uc0c1\ub2f4\uc0ac\uc758 \uc77c\uc0c1\uc744 \ubcf4\ub2e4 \uc5ec\uc720\ub86d\uac8c \ud574\uc90d\ub2c8\ub2e4.<\/p>\n

    Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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