{"id":537004,"date":"2024-11-21T17:00:48","date_gmt":"2024-11-22T01:00:48","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=537004"},"modified":"2024-11-21T17:00:48","modified_gmt":"2024-11-22T01:00:48","slug":"meeting-multigenerational-experience-needs-in-asia-pacific","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/meeting-multigenerational-experience-needs-in-asia-pacific","title":{"rendered":"\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed\uc5d0\uc11c \uacbd\ud5d8 \ub9ac\ub354\uc2ed\uc744 \ud655\ubcf4\ud558\ub294 \ubc29\ubc95"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed \uc18c\ube44\uc790\uc758 3\ubd84\uc758 2\ub294 \uad6c\ub9e4 \uc2dc \u2018\uc11c\ube44\uc2a4 \ubc0f \uc9c0\uc6d0\uacfc \uad00\ub828\ud55c \ube0c\ub79c\ub4dc \ud3c9\ud310\u2019\uc744 \ucd5c\uc6b0\uc120 \uace0\ub824 \uc0ac\ud56d\uc73c\ub85c \uc190\uaf3d\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys\uc758 \uc0c8\ub85c\uc6b4 \uae00\ub85c\ubc8c \ubcf4\uace0\uc11c\uc778 “\uc138\ub300\ubcc4 \uc2dc\uc120\uc73c\ub85c \uc54c\uc544\ubcf4\ub294 \uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300\uc758 \ube45 \ud78c\ud2b8<\/a>“\uc5d0 \ub530\ub974\uba74 \uc18c\ube44\uc790\ub294 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud588\uc744 \ub54c \uc2e0\uc18d\ud558\uace0 \uc644\uc804\ud55c \ud574\uacb0\ucc45\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed \uc9c1\uc6d0\uc758 \uc57d 3\ubd84\uc758 2\ub294 \ud611\uc870\uc801\uc778 \ud658\uacbd\uacfc \ubb38\ud654\ub97c \uac00\uc9c4 \uc870\uc9c1\uc5d0\uc11c \uc77c\ud558\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4.<\/p>\n

\uc774\uc640 \uac19\uc740 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \uae30\ub300\ub85c \uc778\ud574, \ube0c\ub79c\ub4dc\uac00 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \ucda9\uc131\ub3c4\ub97c \uc5bb\ub294 \uc77c\uc740 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \ud798\ub4e4\uc5b4\uc9c4 \ubc18\uba74, \uc783\uae30\ub294 \ub108\ubb34\ub3c4 \uc26c\uc6cc\uc84c\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc2dc\uc7a5\uc744 \uc55e\uc11c\ub294 \uc120\ub3c4\uc801\uc778 \uc870\uc9c1\uc740 \u2018\uacbd\ud5d8\u2019\uc744 \ud1b5\ud574 \uc774\ub7ec\ud55c \uae30\ub300\uc5d0 \ubd80\uc751\ud569\ub2c8\ub2e4. \uace0\uac1d\uacfc \uc9c1\uc6d0\uc5d0\uac8c \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc5ec \ubaa8\ub450\uc758 \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0, \uc9c1\uc6d0\uc758 \uc5ed\ub7c9 \ub610\ud55c \uac15\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d \ubc0f \uc9c1\uc6d0\uc758 \ucda9\uc131\ub3c4\uc640 \uc720\uc9c0\uc728\uc744 \ub192\uc774\ub294 \ub3d9\uc2dc\uc5d0, \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc \ud5a5\uc0c1\uc73c\ub85c\ub3c4 \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n

\uacbd\ud5d8 \ub9ac\ub354\uc2ed\uc744 \ud1b5\ud574 \uacbd\uc7c1 \uc6b0\uc704\ub97c \ud655\ubcf4\ud558\uace0 \uc720\uc9c0\ud558\ub294 \uc77c\uc740 \uacb0\ucf54 \uac04\ub2e8\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ubaa8\ub450 \uace0\ub824\ud574\uc57c \ud558\uba70, Z\uc138\ub300, \ubc00\ub808\ub2c8\uc5bc \uc138\ub300, X\uc138\ub300, \ubca0\uc774\ube44\ubd90 \uc138\ub300 \ub4f1 \uc138\ub300 \uac04\uc758 \ucc28\uc774\uc810\ub3c4 \uc0b4\ud3b4\uc57c \ud569\ub2c8\ub2e4. \uc18c\ube44\uc790\ub85c\uc11c \ub610 \uc9c1\uc6d0\uc73c\ub85c\uc11c \ube0c\ub79c\ub4dc \ubc0f \uace0\uc6a9\uc8fc\uc640\uc758 \uc0c1\ud638\uc791\uc6a9\uc5d0 \ub300\ud574 \uac01 \uc138\ub300\ubcc4\ub85c \uace0\uc720\ud55c \uad00\uc810, \uc120\ud638\ub3c4, \uae30\ub300\uce58\ub97c \uac16\uace0 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n

\ube0c\ub79c\ub4dc\uac00 \uc131\uacf5\ud558\ub824\uba74 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc744 \ubcf4\ub2e4 \uae4a\uc774 \uc774\ud574\ud558\uace0 \uc138\ub300\ubcc4 \uae30\ub300\ub97c \ucda9\uc871\ud558\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uc774\ub4e4 \uac01\uc790\uc758 \uae30\ub300\uc5d0 \ubd80\ud569\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0 \uc81c\uacf5\ud558\ub294 \uae30\uc5c5\uc740 \ubaa8\ub4e0 \uc138\ub300\uc758 \uace0\uac1d\uacfc \uc778\uc7ac\ub97c \ub354\uc6b1 \uc798 \ud655\ubcf4\ud558\uace0, \ucc38\uc5ec\uc2dc\ud0a4\uace0, \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub2e4\uc74c\uc740 \ud604\uc7ac, \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed\uc5d0\uc11c \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \uae30\ub300\uce58\uc5d0 \ub300\ud55c \uc8fc\uc694 \uc870\uc0ac \uacb0\uacfc\uc785\ub2c8\ub2e4. \ub9e4\ub825\uc801\uc778 \uac1c\uc778 \ub9de\ucda4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0\uc790 \ud558\ub294 \ube0c\ub79c\ub4dc\ub97c \uc704\ud55c \ud575\uc2ec \uc778\uc0ac\uc774\ud2b8\ub3c4 \ud3ec\ud568\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\"\"<\/p>\n

\uc7a5\uae30\uc801\uc774\uace0 \uc9c0\uc18d \uac00\ub2a5\ud55c \uacbd\uc7c1\ub825\uc758 \ud574\ubc95 <\/strong><\/p>\n

\ube0c\ub79c\ub4dc\ub294 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc5d0\uac8c \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \uadf8 \uacbd\ud5d8\uc740 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc73c\ub85c\uc11c \uac01 \uc138\ub300\uc758 \uace0\uc720\ud55c \uae30\ub300\ub97c \ucda9\uc871\ud574\uc57c \ud569\ub2c8\ub2e4. \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed \uc18c\ube44\uc790 \uc911 \uc57d 80%\ub294 \uc790\uc2e0\uc774 \uad6c\ub9e4\ud558\ub294 \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4 \ube0c\ub79c\ub4dc\uac00 \uc6b0\uc218\ud55c \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc81c\uacf5\ud558\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.\uadf8\ub4e4 \uc911 4\ubd84\uc758 3\uc740 \ube0c\ub79c\ub4dc\uac00 \uc790\uc2e0\uc758 \uc694\uad6c\uc5d0 \uacf5\uac10\uacfc \uc774\ud574\ub97c \ubcf4\uc5ec\uc8fc\uae38 \uae30\ub300\ud569\ub2c8\ub2e4.<\/p>\n

\uc5f0\uad6c \uacb0\uacfc\uc5d0 \ub530\ub974\uba74 \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed \uc9c1\uc6d0\uc758 68%\ub294 \uace0\uc6a9\uc8fc\uac00 \uc720\uc5f0\uc131\uacfc \uc77c\uacfc \uc0b6\uc758 \uade0\ud615\uc744 \uc81c\uacf5\ud558\uae30\ub97c \uae30\ub300\ud558\uba70, \uc808\ubc18 \uac00\uae4c\uc6b4 \uc751\ub2f5\uc790\uac00 \uc804\ubb38\uc801\uc778 \ucee4\ub9ac\uc5b4 \uc131\uc7a5\uc5d0 \ucda9\ubd84\ud55c \uae30\ud68c\ub97c \uc81c\uacf5\ud558\ub294 \uae30\uc5c5 \ubb38\ud654\ub97c \uae30\ub300\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc9c0\uc6d0 \uc635\uc158\uacfc \uc140\ud504 \uc11c\ube44\uc2a4 \uc635\uc158 \ubaa8\ub450\uc5d0 \uc27d\uace0 \uc6d0\ud65c\ud558\uac8c \uc811\uadfc\ud560 \uc218 \uc788\ub294 \uac1c\uc778\ud654\ub41c \uc634\ub2c8\ucc44\ub110 \uc778\ud130\ub799\uc158\uc740 \uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798\uc785\ub2c8\ub2e4. \ub610\ud55c \uacf5\uac10 \uae30\ubc18\uc758 \ub2a5\ub3d9\uc801\uc778 \uc9c1\uc6d0 \uacbd\ud5d8 \uc989, \uc5c5\ubb34 \uc720\uc5f0\uc131\uc744 \uc81c\uacf5\ud558\uace0 \ud604\uc7ac\uc758 \uc131\uacf5\uacfc \uc7a5\uae30\uc801\uc778 \uacbd\ub825 \uac1c\ubc1c\uc744 \uc9c0\uc6d0\ud558\ub294 \uc77c\uc740 \uc0dd\uc0b0\uc801\uc778 \uc5c5\ubb34 \ud658\uacbd\uc744 \uc870\uc131\ud558\ub294 \ub370 \ud544\uc218\uc785\ub2c8\ub2e4.<\/p>\n

\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed \uc18c\ube44\uc790\uc758 3\ubd84\uc758 1\uc740 \ubd80\uc815\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uacaa\uc73c\uba74 \ud574\ub2f9 \ube0c\ub79c\ub4dc\ub97c \ub354 \uc774\uc0c1 \ucc3e\uc9c0 \uc54a\uc744 \uac83\uc774\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. \uc9c1\uc6d0\uc758 60%\ub294 \uc5f4\uc545\ud55c \uadfc\ubb34 \ud658\uacbd\uacfc \ubb38\ud654\ub97c \uc774\uc720\ub85c \uc9c1\uc7a5\uc744 \ub5a0\ub0a0 \uc758\ud5a5\uc774 \uc788\uc73c\uba70, 57%\ub294 \uc778\uc815, \ubcf4\uc0c1, \ud61c\ud0dd\uc774 \ucda9\ubd84\ud558\uc9c0 \uc54a\uc744 \uacbd\uc6b0 \uc774\uc9c1\ud560 \uc0dd\uac01\uc774 \uc788\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \ucda9\uc131\ub3c4\uc640 \uc9c1\uc6d0 \uc720\uc9c0\uc728\uc744 \uc7a5\uae30\uc801\uc73c\ub85c \uac00\uc838\uac00\ub824\uba74 ‘\uacbd\ud5d8’\uc740 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \uc694\uad6c\ub97c \ud574\uacb0\ud558\ub294 \uac83 \uadf8 \uc774\uc0c1\uc758 \uc5ed\ud560\uc744 \ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uae30\uc5c5\uc740 \uc774\ub97c \uae30\ud68c\ub85c \ud65c\uc6a9\ud558\uc5ec \uacbd\uc7c1\uc5c5\uccb4\uc640 \uba85\ud655\ud558\uac8c \ucc28\ubcc4\ub418\ub294 \ubc29\uc2dd\uc73c\ub85c \uace0\uac1d\uacfc \uc9c1\uc6d0\uc5d0\uac8c \uacf5\uac10\uc744 \ubcf4\uc5ec\uc8fc\uace0, \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uace0, \uac00\uce58\ub97c \uacf5\uc720\ud558\uace0, \ub04a\uc784\uc5c6\uc774 \uc18c\ud1b5\ud558\uba70 \uc9c0\uc18d\uc801\uc778 \uad00\uacc4\ub97c \ub9cc\ub4e4\uc5b4\uac00\uc57c \ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc811\uadfc \ubc29\uc2dd\uc740 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\ub294 \uacbd\ud5d8\uc744 \ub118\uc5b4, \uc7a5\uae30\uc801\uc774\uace0 \uc9c0\uc18d \uac00\ub2a5\ud55c \uacbd\uc7c1 \uc6b0\uc704\ub85c \uc774\uc5b4\uc9c8 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

“\uc138\ub300\ubcc4 \uc2dc\uc120\uc73c\ub85c \uc54c\uc544\ubcf4\ub294 \uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300\uc758 \ube45 \ud78c\ud2b8<\/a>“\uc5d0\uc11c \uac01 \uc138\ub300\uc758 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc774 \ube0c\ub79c\ub4dc\uc640 \uace0\uc6a9\uc8fc\uc5d0\uac8c \ubb34\uc5c7\uc744 \uae30\ub300\ud558\ub294\uc9c0 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed \uc18c\ube44\uc790\uc758 3\ubd84\uc758 2\ub294 \uad6c\ub9e4 \uc2dc \u2018\uc11c\ube44\uc2a4 \ubc0f \uc9c0\uc6d0\uacfc \uad00\ub828\ud55c \ube0c\ub79c\ub4dc \ud3c9\ud310\u2019\uc744 \ucd5c\uc6b0\uc120 \uace0\ub824 \uc0ac\ud56d\uc73c\ub85c \uc190\uaf3d\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys\uc758 \uc0c8\ub85c\uc6b4 \uae00\ub85c\ubc8c \ubcf4\uace0\uc11c\uc778 “\uc138\ub300\ubcc4 \uc2dc\uc120\uc73c\ub85c \uc54c\uc544\ubcf4\ub294 \uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300\uc758 \ube45 \ud78c\ud2b8“\uc5d0 \ub530\ub974\uba74 \uc18c\ube44\uc790\ub294 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud588\uc744 \ub54c \uc2e0\uc18d\ud558\uace0 \uc644\uc804\ud55c \ud574\uacb0\ucc45\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed \uc9c1\uc6d0\uc758 \uc57d 3\ubd84\uc758 2\ub294 \ud611\uc870\uc801\uc778 \ud658\uacbd\uacfc \ubb38\ud654\ub97c \uac00\uc9c4 \uc870\uc9c1\uc5d0\uc11c […]<\/p>\n","protected":false},"author":1076,"featured_media":520144,"template":"","tax_priority":[54],"tax_blogtype":[],"tax_blogcategory":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-537004","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/537004","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/1076"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/537004\/revisions"}],"predecessor-version":[{"id":549173,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/537004\/revisions\/549173"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/520144"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=537004"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=537004"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=537004"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=537004"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=537004"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=537004"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=537004"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=537004"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=537004"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=537004"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=537004"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=537004"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=537004"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}