{"id":529891,"date":"2025-07-04T19:52:04","date_gmt":"2025-07-05T02:52:04","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/the-levels-of-experience-orchestration"},"modified":"2025-07-15T16:54:14","modified_gmt":"2025-07-15T23:54:14","slug":"the-levels-of-experience-orchestration","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-levels-of-experience-orchestration","title":{"rendered":"\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \ub2e8\uacc4"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span style=\"font-weight: 400;\">\uc6b0\ub9ac\ub294 \ube44\uc988\ub2c8\uc2a4 \uc5ed\uc0ac\uc0c1 \uac00\uc7a5 \ud68d\uae30\uc801\uc778 \ubcc0\ud601\uc758 \uc2dc\uc791\uc810\uc5d0 \uc11c \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc0dd\uc131\ud615 \ubc0f \uc5d0\uc774\uc804\ud2f1 AI\uc758 \uc0c8\ub85c\uc6b4 \uc138\ub300\uc5d0 \uc758\ud574 \uc8fc\ub3c4\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\uc220\uc740 \uc790\ub3d9\ud654, \uc99d\uac15, \uac1c\uc778\ud654 \ubc0f \ucd5c\uc801\ud654\uc758 \uc0c8\ub85c\uc6b4 \uc218\uc900\uc744 \uc5f4\uc5b4 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8 \uc81c\uacf5 \ubc29\uc2dd\uc744 \uc7ac\ud3b8\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \ud55c\ub54c \uc2dc\uc2a4\ud15c\uacfc \ucc44\ub110 \uc804\ubc18\uc758 \uacbd\ud5d8\uc744 AI\ub85c \uc870\uc815\ud558\ub824\ub294 \ube44\uc804\uc5d0\uc11c \ub354 \ub098\uc544\uac00, \uc774\uc81c \ud604\uc2e4\uc774 \ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uae00\uc5d0\uc11c\ub294 \uc774\ub7ec\ud55c \ubcc0\ud601\uc774 \uc5b4\ub5bb\uac8c \uc9c4\ud589\ub418\uace0 \uc788\uc73c\uba70 \ubbf8\ub798\uc758 \uc7a0\uc7ac\uc131\uc5d0 \ub300\ud574 \uc0b4\ud3b4\ubcf4\uace0, \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \uc5ec\uc12f \ub2e8\uacc4\ub97c \uc815\uc758\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc131\uc219 \ubaa8\ub378\uc740 \uc870\uc9c1\uc774 \ud604\uc7ac \uc704\uce58\ub97c \ud3c9\uac00\ud558\uace0, \uac00\ub2a5\uc131\uc744 \uad6c\uc0c1\ud558\uba70, AI \uae30\ubc18 \uc131\uc7a5\uc744 \uc704\ud55c \uc804\ub7b5\uc744 \uc218\ub9bd\ud558\ub294 \ub370 \ubc11\ubc14\ud0d5\uc774 \ub420 \uac83\uc785\ub2c8\ub2e4.<sup>1<\/sup> <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">\uc18c\uac1c<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \ubaa9\uc801\uc740 \ub2e4\uc74c \ub450 \uac00\uc9c0 \ubaa9\ud45c\ub97c \ub3d9\uc2dc\uc5d0 \ub2ec\uc131\ud558\ub294 \uac83\uc785\ub2c8\ub2e4:<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">\uc6b4\uc601 \ube44\uc6a9 \uc808\uac10.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc5ec \uc7a5\uae30\uc801\uc778 \uc131\uc7a5 \uc720\ub3c4.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\uc870\uc9c1\uc740 \uc6b4\uc601 \ud6a8\uc728\uc131\uacfc \uc0ac\ub78c \uc911\uc2ec\uc758 \uacbd\ud5d8 \uc81c\uacf5\uc744 \uade0\ud615 \uc788\uac8c \uc870\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc62c\ubc14\ub978 AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc804\ub7b5\uc740 \uc774\ub97c \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub370\uc774\ud130, \uc2dc\uc2a4\ud15c, \ucc44\ub110 \ubc0f \uc5ed\ud560\uc744 \uc870\uc815\ud568\uc73c\ub85c\uc368 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \uace0\uac1d\uacfc \uc9c1\uc6d0 \uad00\uc810\uc5d0\uc11c \ub354\uc6b1 \ud6a8\uacfc\uc801\uc774\uace0 \ud6a8\uc728\uc801\uc774\uba70 \uac10\uc131\uc801 \uc9c0\ub2a5\uc744 \uac16\ucd98 \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud569\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \ud601\uc2e0\uc774 \ub4f1\uc7a5\ud568\uc5d0 \ub530\ub77c, \uc6b0\ub9ac\ub294 \ud504\ub860\ud2b8 \ubc0f \ubc31\uc624\ud53c\uc2a4\ub97c \uc544\uc6b0\ub974\ub294 \uace0\uac1d \ub300\uba74 \ud65c\ub3d9\uc744 \ucd08\uc6d4\ud558\uc5ec, \uc870\uc9c1\uc774 \ucee8\ud0dd\uc13c\ud130, \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8, \uadf8\ub9ac\uace0 \uc804\uccb4 \ube44\uc988\ub2c8\uc2a4\ub97c \uc0c8\ub86d\uac8c \uad6c\uc0c1\ud560 \uc218 \uc788\ub294 \ubcf4\ud3b8\uc801 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc73c\ub85c \ub098\uc544\uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub2e4\uc74c\uc758 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ub2e8\uacc4\ub294 \uc644\uc804\ud788 \uc218\ub3d9\uc801\uc778 \uac83\uc5d0\uc11c \uc644\uc804\ud788 \uc790\uc728\uc801\uc778 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc73c\ub85c \ubc1c\uc804\ud558\ub294 \uc131\uc219 \uace1\uc120\uc744 \uc815\uc758\ud569\ub2c8\ub2e4. \uac01 \ub2e8\uacc4\ub294 \uc790\ub3d9\ud654, \uc99d\uac15, \uac1c\uc778\ud654 \ubc0f \ucd5c\uc801\ud654\ub97c \uc801\uc6a9\ud558\ub294 \ub370 \uc788\uc5b4 \uc720\uc758\ubbf8\ud55c \uc9c4\uc804\uc744 \ub098\ud0c0\ub0b4\uba70, \uc6b4\uc601 \ud6a8\uc728\uc131 \uc99d\ub300, \uae4a\uc740 \uace0\uac1d \ucda9\uc131\ub3c4 \uac15\ud654, \uac15\ub825\ud55c \uc9c1\uc6d0 \ucc38\uc5ec \ub4f1 \uc0c8\ub85c\uc6b4 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \uc5f4\uc5b4\uc90d\ub2c8\ub2e4.<\/span>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_single_image image=&#8221;578688&#8243; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">\ub2e8\uacc4 0 \u2013 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \ubd80\uc7ac<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \uc778\ud130\ub799\uc158\uc740 \uae30\ubcf8 \uc804\ud654 \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud574 \uc804\uc801\uc73c\ub85c \uc218\ub3d9\uc73c\ub85c \ucc98\ub9ac\ub418\uba70, \ud1b5\ud569 \ub3c4\uad6c\ub098 \uc9c0\ub2a5\uc774 \uc5c6\uc2b5\ub2c8\ub2e4. \uc778\uac04 \uc0c1\ub2f4\uc0ac\ub294 \uad50\uc721\uacfc \uc815\uc801 \ubb38\uc11c\uc5d0 \uc758\uc874\ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc740 \ubc18\uc751\uc801\uc774\uace0 \uc77c\uad00\uc131\uc774 \uc5c6\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uc5d0 \ub300\ud55c \ud1b5\ud569\ub41c \ubdf0\uac00 \uc5c6\uc73c\uba70, \uc2dc\uc2a4\ud15c \uac04 \uacfc\uc81c\ub098 \uc778\uc0ac\uc774\ud2b8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc774 \uc5c6\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc11c\ube44\uc2a4\ub294 \uc804\ub7b5\uc801 \uae30\ub2a5\uc774 \uc544\ub2cc \uc6b4\uc601 \ud544\uc218 \uc694\uc18c\ub85c \ucde8\uae09\ub418\uc5b4 \ub192\uc740 \ub178\ub825, \ub192\uc740 \uc774\ud0c8 \ubc0f \ubd80\uc815\uc801 \uacb0\uacfc\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc790\ub3d9\ud654:<\/b><span style=\"font-weight: 400;\"> \uc790\ub3d9\ud654\uac00 \uc5c6\uc73c\uba70, \ubaa8\ub4e0 \uc791\uc5c5\uc5d0 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc758 \uc804\uc801\uc778 \ucc38\uc5ec\uac00 \ud544\uc694\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc99d\uac15:<\/b><span style=\"font-weight: 400;\"> \uc2dc\uc2a4\ud15c \uc9c0\uc6d0 \uc5c6\uc774 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uac00 \uc791\uc5c5\ud569\ub2c8\ub2e4. \ub370\uc774\ud130\ub098 \uc791\uc5c5\ubcc4 \uc9c0\uc6d0\uc758 \ub9e5\ub77d\uc801 \ud45c\ucd9c\uc774 \uc5c6\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uac1c\uc778\ud654:<\/b><span style=\"font-weight: 400;\"> \uace0\uac1d \ud504\ub85c\ud544\uc774\ub098 \uae30\ub85d\uc744 \uae30\ubc18\uc73c\ub85c \ud55c \uc2dc\uc2a4\ud15c \uc9c0\uc6d0 \uac1c\uc778\ud654\uac00 \uc5c6\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ucd5c\uc801\ud654:<\/b><span style=\"font-weight: 400;\"> \uc218\ub3d9 \uad50\uc721\uacfc \uc815\uc801 \uc2a4\ucf00\uc904\ub9c1\uc774 \uc8fc\ub97c \uc774\ub8f9\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8, \ud488\uc9c8 \uad00\ub9ac, \ub610\ub294 \uc778\ub825 \uacc4\ud68d \uc790\ub3d9\ud654\ub3c4 \ubd80\uc7ac\ud55c \uc0c1\ud0dc\uc785\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">\ub2e8\uacc4 1 \u2013 \uba54\ub274 \uae30\ubc18 \ud0d0\uc0c9<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\ub300\ud654\uc2dd \uc74c\uc131 \uc751\ub2f5(IVR) \uc2dc\uc2a4\ud15c\uc740 \uace0\uc815\ub41c \ub77c\uc6b0\ud305 \ub17c\ub9ac\uc640 \uc81c\ud55c\ub41c \uc74c\uc131 \uc778\uc2dd \uae30\ub2a5\uc744 \uac00\uc9c4 \uae30\ubcf8 \uc790\ub3d9\ud654\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uace0\uac1d\uc740 \ud0a4\ud328\ub4dc\ub098 \uc74c\uc131 \uba54\ub274\ub97c \ud1b5\ud574 \uc0c1\ud638\uc791\uc6a9\ud558\uba70, \uc8fc\ub85c \uc0c1\ud0dc \ud655\uc778\uc774\ub098 \ubd80\uc11c \uc5f0\uacb0\uc744 \uc704\ud574 \uc0ac\uc6a9\ub429\ub2c8\ub2e4. \uc774\ub294 \ud1b5\ud654\ub7c9\uc744 \uc57d\uac04 \uc904\uc77c \uc218 \uc788\uc9c0\ub9cc, \uacbd\ud5d8\uc740 \uc5ec\uc804\ud788 \ube44\uac1c\uc778\uc801\uc774\uace0 \uc74c\uc131\uc5d0 \uc758\uc874\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub300\ubd80\ubd84\uc758 \uc791\uc5c5\uc5d0 \uc5ec\uc804\ud788 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uac00 \ud544\uc694\ud558\uba70 \uc81c\ud55c\ub41c CRM \ub9e5\ub77d\uc5d0 \uc758\uc874\ud569\ub2c8\ub2e4. \ud488\uc9c8 \uad00\ub9ac\ub294 \uc218\ub3d9\uc801\uc774\uace0 \uc18c\uae09\uc801\uc785\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c\uc740 \uc791\ub3d9\ud558\uc9c0\ub9cc, \uc720\uc5f0\ud558\uc9c0\ub294 \uc54a\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc790\ub3d9\ud654:<\/b><span style=\"font-weight: 400;\"> IVR\uc740 \ud0a4\ud328\ub4dc \uc785\ub825 \ub610\ub294 \ud0a4\uc6cc\ub4dc \uc778\uc2dd\uc744 \uae30\ubc18\uc73c\ub85c \uacc4\uc88c \uc794\uc561 \uc870\ud68c\ub098 \uc8fc\ubb38 \uc0c1\ud0dc \ud655\uc778 \uac19\uc740 \uac04\ub2e8\ud55c \uc815\ubcf4 \uc694\uccad\uc744 \ucc98\ub9ac\ud569\ub2c8\ub2e4. \ub85c\uc9c1\uc740 \uace0\uc815\ub418\uc5b4 \uc788\uc73c\uba70 \uc720\uc5f0\uc131\uc774 \uc5c6\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc99d\uac15:<\/b> <span style=\"font-weight: 400;\">\uc778\uac04 \uc0c1\ub2f4\uc0ac\ub294 \uc0c1\ud638\uc791\uc6a9 \uc911\uc5d0 \uc815\uc801\uc778 \uace0\uac1d \uae30\ub85d\uc744 \ubcfc \uc218 \uc788\uc9c0\ub9cc, \uad00\ub828 \uc778\uc0ac\uc774\ud2b8\ub97c \uc218\ub3d9\uc73c\ub85c \uac80\uc0c9\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uac1c\uc778\ud654:<\/b><span style=\"font-weight: 400;\"> \uae30\uc220 \uae30\ubc18 \ub77c\uc6b0\ud305\uacfc \uc5b8\uc5b4 \uc120\ud638\ub294 \uac00\ub2a5\ud558\uc9c0\ub9cc, \uacbd\ud5d8\uc740 \ub300\ubd80\ubd84 \ub3d9\uc77c\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ucd5c\uc801\ud654:<\/b><span style=\"font-weight: 400;\"> \ud488\uc9c8 \ubcf4\uc99d\uc740 \uc0d8\ud50c\ub9c1\ub41c \ub179\uc74c\uc744 \uae30\ubc18\uc73c\ub85c \ud558\uba70, \uc0c1\ub2f4\uc0ac \uc2a4\ucf00\uc904\ub9c1\uc740 \uc2dc\uac04\uc774 \ub9ce\uc774 \uac78\ub9ac\uace0 \uc218\ub3d9\uc801\uc785\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">\ub2e8\uacc4 2 \u2013 \uc0ac\uc804 \uc815\uc758\ub41c \ub300\ud654 \uc790\ub3d9\ud654<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\ub300\ud654\ud615 AI\ub294 \uc790\ub3d9 \uc74c\uc131 \uc778\uc2dd(ASR), \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP) \ubc0f \uc790\uc5f0\uc5b4 \uc774\ud574(NLU)\ub97c \uacb0\ud569\ud558\uc5ec \uc5ec\ub7ec \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc5d0\uc11c \uc0c1\ud638\uc791\uc6a9\ud569\ub2c8\ub2e4. \uc778\ud130\ub799\uc158\uc740 \uc0ac\uc804 \uc815\uc758\ub41c \uaddc\uce59\uacfc \uc2a4\ud06c\ub9bd\ud2b8 \ub300\ud654\uc5d0 \uc758\ud574 \uad00\ub9ac\ub429\ub2c8\ub2e4. \uc608\uce21 AI \ubaa8\ub378\uc740 \ub77c\uc6b0\ud305\uc774\ub098 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uac19\uc740 \ud2b9\uc815 \uc0ac\uc6a9 \uc0ac\ub840\uc5d0 \uc801\uc6a9\ub418\uc9c0\ub9cc, \uc77c\ubc18\uc801\uc778 \uacbd\ud5d8\uc5d0\uc11c \ucd5c\uc801\uc758 \ub2e4\uc74c \ub2e8\uacc4\ub97c \uacb0\uc815\ud558\ub294 \ub370\uc5d0\ub294 \uc544\uc9c1 \ub110\ub9ac \uc0ac\uc6a9\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc790\ub3d9\ud654:<\/b><span style=\"font-weight: 400;\"> \ub300\ud654\ud615 AI\ub294 \uc8fc\ubb38 \ucd94\uc801, \ube44\ubc00\ubc88\ud638 \uc7ac\uc124\uc815 \ub610\ub294 \uc2e0\uc6d0 \ud655\uc778 \uac19\uc740 \uc77c\uc0c1\uc801\uc778 \ub300\ud654\ub97c \ub514\uc9c0\ud138 \ubc0f \uc74c\uc131 \ucc44\ub110(\uc634\ub2c8\ucc44\ub110)\uc5d0\uc11c \uc790\ub3d9\ud654\ud560 \uc218 \uc788\ub294 \ubd07\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ubd07\uc740 \uc2a4\ud06c\ub9bd\ud2b8 \ub85c\uc9c1\uacfc \uace0\uc815\ub41c \uc758\uc0ac\uacb0\uc815 \ud2b8\ub9ac\ub97c \uc911\uc2ec\uc73c\ub85c \uad6c\uc131\ub41c \uc0ac\uc804 \uc815\uc758\ub41c \ud750\ub984\uc744 \ub530\ub985\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc99d\uac15:<\/b><span style=\"font-weight: 400;\"> \uc778\uac04 \uc0c1\ub2f4\uc0ac\ub294 \uc9c0\uc2dd \ud45c\ucd9c \ub3c4\uad6c\ub97c \ud1b5\ud574 \ub9e5\ub77d\uc801 \uc9c0\uc6d0\uc744 \ubc1b\uae30 \uc2dc\uc791\ud558\uba70, CRM \ub9e5\ub77d\uc774\ub098 \ud0a4\uc6cc\ub4dc \ud2b8\ub9ac\uac70\uc5d0 \uae30\ubc18\ud574 \ub2e4\uc74c \ub2e8\uacc4\uac00 \uc81c\uc548\ub429\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uac1c\uc778\ud654:<\/b><span style=\"font-weight: 400;\"> \uace0\uac1d \uacbd\ud5d8\uc740 \ud45c\uc900\ud654\ub418\uc5b4 \uc788\uc73c\uba70, \uc815\uc801 \uc785\ub825 \uc774\uc0c1\uc758 \uc720\uc5f0\uc131\uc774\ub098 \uac1c\uc778\ud654\uac00 \ubd80\uc871\ud569\ub2c8\ub2e4. \uae30\ubcf8\uc801\uc778 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uae30\ub2a5\uc774 \ub3c4\uc785\ub418\uc5b4 \uc791\uc5c5\uc744 \uc9c1\uc6d0\uc758 \uae30\uc220 \ubc0f \uac00\uc6a9\uc131\uc5d0 \ub9de\ucd9c \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ucd5c\uc801\ud654:<\/b><span style=\"font-weight: 400;\"> \uacbd\ud5d8\uc740 \ub77c\uc6b0\ud305, \ucc38\uc5ec \ubc0f \uc608\uce21\uc744 \uc704\ud55c \uc804\ubb38 \uc608\uce21 AI \ubaa8\ub378\uc744 \uc0ac\uc6a9\ud574 \ucd5c\uc801\ud654\ub429\ub2c8\ub2e4. \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc774 \ud488\uc9c8 \ubcf4\uc99d \ud504\ub85c\uc138\uc2a4\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">\ub2e8\uacc4 3 \u2013 \uc2dc\uc2a4\ud15c \uc0dd\uc131 \ub300\ud654<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\uc0dd\uc131\ud615 AI\ub294 \ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378(LLM)\uacfc \ubcc0\ud658\uae30 \uae30\ubc18 \uc544\ud0a4\ud14d\ucc98\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc124\uc815\ub41c \ubc94\uc704 \ub0b4\uc5d0\uc11c \ucf58\ud150\uce20\ub97c \uc0dd\uc131\ud569\ub2c8\ub2e4. AI\ub294 \uc124\uacc4\ub418\uac70\ub098 \ud6c8\ub828\ub41c \uc791\uc5c5\ub9cc\uc744 \uc218\ud589\ud558\uba70 \uadf8 \uc774\uc0c1\ub3c4 \uc774\ud558\ub3c4 \uc544\ub2d9\ub2c8\ub2e4. \uc790\ub3d9\ud654, \uc99d\uac15, \uac1c\uc778\ud654, \ucd5c\uc801\ud654\ub97c \ud1b5\ud574 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uba74\uc11c\ub3c4 \uc5ec\uc804\ud788 \uc0ac\uc804 \uc815\uc758\ub41c \ub17c\ub9ac\uc640 \uc6cc\ud06c\ud50c\ub85c \ub0b4\uc5d0\uc11c \uc791\ub3d9\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774 \uc218\uc900\uc758 AI\ub294 \uc9c0\uc2dc\ubc1b\uc740 \uac83 \uc678\uc758 \uc0ac\uace0\ub098 \uacb0\uc815\uc744 \ud558\uc9c0 \uc54a\uc73c\uba70, \uc790\uc2e0\uc758 \ud504\ub85c\uadf8\ub798\ubc0d\uc744 \ub354\uc6b1 \uc815\uad50\ud558\uac8c \uc2e4\ud589\ud560 \ubfd0\uc785\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc790\ub3d9\ud654:<\/b><span style=\"font-weight: 400;\"> AI \uae30\ubc18 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ubb38\uc81c \ud574\uacb0, \uc8fc\ubb38 \uc0c1\ud0dc, \uc81c\ud488 \ubb38\uc758 \ub4f1 \ub354 \uad11\ubc94\uc704\ud558\uace0 \ubcf5\uc7a1\ud55c \uc778\ud130\ub799\uc158\uc744 \uc790\ub3d9\ud654\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc790\uc728\uc801\uc73c\ub85c \ubcf4\uc774\uc9c0\ub9cc, \uad6c\uc131\ub41c \uc6cc\ud06c\ud50c\ub85c\uc640 \uaddc\uce59 \ub0b4\uc5d0\uc11c\ub9cc \uc791\ub3d9\ud569\ub2c8\ub2e4. \uc758\ub3c4 \uc778\uc2dd\uc774\ub098 FAQ \ucc98\ub9ac\uc640 \uac19\uc740 \uae30\ub2a5\uc73c\ub85c \ubcf4\ub2e4 \ubbf8\uc138\ud55c \uc2dc\ub098\ub9ac\uc624\ub97c \uad00\ub9ac\ud560 \uc218 \uc788\uc9c0\ub9cc \ud6c8\ub828\uacfc \uad6c\uc131 \ubc94\uc704 \ub0b4\uc5d0\uc11c\ub9cc \uac00\ub2a5\ud569\ub2c8\ub2e4. \uac00\uc0c1 \uac10\ub3c5\uc790 \uae30\ub2a5\uc740 \uc6b4\uc601 \ubaa8\ub2c8\ud130\ub9c1\uc744 \uc790\ub3d9\ud654\ud558\uace0, \uc0ac\uc804 \uc124\uc815\ub41c \uc784\uacc4\uac12\uc774\ub098 \ud589\ub3d9 \uc2e0\ud638\ub97c \uae30\ubc18\uc73c\ub85c \uc774\ud574\uad00\uacc4\uc790\uc5d0\uac8c \uc54c\ub9bc\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc99d\uac15:<\/b><span style=\"font-weight: 400;\"> \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \ucd5c\uc801\uc758 \ub2e4\uc74c \ud589\ub3d9 \uc81c\uc548, \uc694\uc57d \uc0dd\uc131, \uc9c0\uc2dd \ubb38\uc11c \uac80\uc0c9 \ub4f1\uc758 \uad00\ub828 \uc778\uc0ac\uc774\ud2b8\ub97c \ud45c\ucd9c\ud568\uc73c\ub85c\uc368 \uc0ac\ub78c\uc758 \uc131\uacfc\ub97c \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\ub294 \uc0ac\uc804 \uc815\uc758\ub41c \uaddc\uce59 \ubc0f \ubaa8\ub378 \ub0b4\uc5d0\uc11c\ub9cc \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \uc778\uc2dd\ub41c \uc2e0\ud638\uc5d0 \ubc18\uc751\ud558\uc9c0\ub9cc \uadf8 \uc774\uc0c1\uc758 \uc801\uc751\uc774\ub098 \uacc4\ud68d\uc740 \ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uad00\ub9ac\uc790 \ubc0f \uad00\ub9ac\uc790 \ucf54\ud30c\uc77c\ub7ff\uc740 \uc815\uc758\ub41c \uae30\uc900\uc5d0 \ub530\ub77c \uac00\uc774\ub358\uc2a4\uc640 \ucd94\ucc9c\uc744 \uc81c\uacf5\ud558\uc5ec \uc9c0\uc2dd \ud655\uc7a5\uc744 \ub3d5\uc9c0\ub9cc, \uc758\uc0ac \uacb0\uc815\uc758 \uacbd\uacc4\ub97c \ub118\uc9c0\ub294 \uc54a\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uac1c\uc778\ud654:<\/b><span style=\"font-weight: 400;\"> \uc0dd\uc131\ud615 AI\ub294 \uad6c\uc870\ud654\ub41c \uc138\ubd84\ud654, \uc758\ub3c4 \ubd84\ub958, \ube44\uc988\ub2c8\uc2a4 \uc815\uc758 \uc18d\uc131\uc744 \uc0ac\uc6a9\ud574 \ubc18\uc751\uc744 \ub9de\ucda4\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. CRM \ub370\uc774\ud130, \uc54c\ub824\uc9c4 \uc120\ud638\ub3c4 \ub610\ub294 \uc774\uc804 \uc778\ud130\ub799\uc158\uc744 \ubc14\ud0d5\uc73c\ub85c \ud2b9\uc815 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\ub098 \uc138\uadf8\uba3c\ud2b8\uc5d0 \ub9de\ub294 \ucd9c\ub825\uc744 \uc0dd\uc131\ud569\ub2c8\ub2e4. \ucf58\ud150\uce20\ub294 \ub9de\ucda4\ud654\ub41c \uac83\ucc98\ub7fc \ubcf4\uc774\uc9c0\ub9cc, \uc0ac\uc804 \uc815\uc758\ub41c \ub17c\ub9ac\uc640 \uad6c\uc131\ub41c \ud589\ub3d9 \ubc94\uc704 \ub0b4\uc5d0\uc11c \uc0dd\uc131\ub429\ub2c8\ub2e4. \uc774 \uc218\uc900\uc5d0\uc11c\uc758 \uac1c\uc778\ud654\ub294 \uac15\ub825\ud558\uc9c0\ub9cc \uc5ec\uc804\ud788 \uad6c\uc870\ud654\ub41c \ud2c0 \ub0b4\uc5d0 \ubb36\uc5ec \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ucd5c\uc801\ud654:<\/b><span style=\"font-weight: 400;\"> AI\ub294 \uc0ac\uc804 \uacc4\ud68d\ub41c \ucd5c\uc801\ud654 \uc804\ub7b5\uc744 \uc2e4\ud589\ud558\ub294 \ub2a5\ub825\uc73c\ub85c \uc5ec\uc815 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uacfc \uacbd\ud5d8 \uad00\ub9ac\uac00 \ud5a5\uc0c1\ub429\ub2c8\ub2e4. \uc608\uce21 \ubaa8\ub378\uc744 \ud1b5\ud574 \uc608\uce21, \uc77c\uc815 \uad00\ub9ac \ubc0f \uc791\uc5c5 \ubd80\ud558 \uade0\ud615\uc774 \uac1c\uc120\ub418\uc5b4, \uacfc\uac70 \ub370\uc774\ud130\ub97c \ubc14\ud0d5\uc73c\ub85c \uc9c0\uc18d\uc801\uc73c\ub85c \ucd94\ucc9c\uc744 \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc774 \ub2e8\uacc4\uc5d0\uc11c\ub3c4 AI\ub294 \uc801\uc751\uc801\uc774\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. AI\ub294 \ud6c8\ub828\ub41c \ud589\ub3d9\uc744 \uc2e4\ud589\ud558\uba70, \uc801\uc2dc\uc758 \uc778\uac04\uc5d0 \uc758\ud574 \uc7ac\ud6c8\ub828\ub429\ub2c8\ub2e4. \ud504\ub860\ud2b8 \ubc0f \ubc31\uc624\ud53c\uc2a4 \uc804\ubc18\uc758 \uc791\uc5c5, \uacbd\uace0 \ubc0f \uc6cc\ud06c\ud50c\ub85c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \uc815\uc758\ub41c \uc870\uac74\uc5d0 \ubc18\uc751\ud560 \ubfd0\uc774\uba70, \ub2a5\ub3d9\uc801\uc778 \ucd94\ub860\uc740 \uc544\ub2d9\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">\ub2e8\uacc4 4 \u2013 \uc5d0\uc774\uc804\ud2f1 \uacbd\ud5d8 \uc0dd\uc131<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">AI\uac00 \ub2e8\uc21c \uc2e4\ud589\uc5d0\uc11c \uc9c0\ub2a5\uc801\uc778 \ubb38\uc81c \ud574\uacb0\ub85c \ubc1c\uc804\ud569\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c\uc740 \ud2b9\uc815 \ubaa9\ud45c\uc5d0 \ub9de\ucdb0 \uc124\uc815\ub418\uba70, \uba85\ud655\ud558\uac8c \uc815\uc758\ub41c \ud55c\uacc4 \ub0b4\uc5d0\uc11c \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 \ucd94\ub860, \uacc4\ud68d, \uae30\uc5b5\uc744 \uc0ac\uc6a9\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774 \uc218\uc900\uc5d0\uc11c\ub294 \uc5d0\uc774\uc804\ud2f1 AI\uac00 \ub9e5\ub77d\uc744 \ud574\uc11d\ud558\uace0, \ub2e8\uacc4\ubcc4 \uacc4\ud68d\uc744 \uc138\uc6b0\uba70, \ub3d9\uc801\uc778 \uc785\ub825\uc5d0 \ub530\ub77c \ud589\ub3d9\uc744 \uc870\uc815\ud569\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ubaa8\ub4e0 \uc2e4\ud589\uc740 \uc5ec\uc804\ud788 \ubc18\uc790\ub3d9\uc785\ub2c8\ub2e4. \uc778\uac04\uc758 \uc785\ub825, \uc2b9\uc778 \ubc0f \uac10\ub3c5\uc774 \ud544\uc694\ud574 \uc758\ub3c4\ub97c \uc77c\uce58\uc2dc\ud0a4\uace0 \uacfc\ub3c4\ud55c \uc2e4\ud589\uc744 \ubc29\uc9c0\ud569\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc790\ub3d9\ud654:<\/b><span style=\"font-weight: 400;\"> \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \uac10\ub3c5\uc790 \ubc0f \uad00\ub9ac\uc790\ub294 \uc774\uc81c \ub354 \ubcf5\uc7a1\ud55c \uac70\ub798 \uc791\uc5c5\uacfc \uc758\uc0ac \uacb0\uc815 \uc21c\uc11c\ub97c \uc218\ud589\ud569\ub2c8\ub2e4. \uc774\ub4e4\uc740 \uc815\uc758\ub41c \uac00\uc774\ub4dc\ub77c\uc778\uacfc \uc2b9\uc778 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub530\ub77c \ucd5c\uc801\uc758 \ub2e8\uacc4\ub97c \uacb0\uc815\ud569\ub2c8\ub2e4. \ud45c\uc900 \uc6b4\uc601 \uc808\ucc28(SOP)\uc640 \uac19\uc740 \uad6c\uc870\ud654\ub41c \ucf58\ud150\uce20\ub97c \ucc38\uc870\ud558\uc5ec \uc791\uc5c5\uc744 \uc815\ud655\ud558\uac8c \uc218\ud589\ud569\ub2c8\ub2e4. \ube44\ub3d9\uae30 \uc2e4\ud589\uc774 \uc77c\ubc18\ud654\ub418\uc5b4, \uace0\uac1d\uc774\ub098 \uc9c1\uc6d0\uc774 \ub2e4\ub978 \uc791\uc5c5\uc5d0 \uc9d1\uc911\ud558\ub294 \ub3d9\uc548 \uc791\uc5c5\uc774 \ubc31\uadf8\ub77c\uc6b4\ub4dc\uc5d0\uc11c \uc9c4\ud589\ub429\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc791\uc5c5\uc774 \uc644\ub8cc\ub418\uac70\ub098 \uc785\ub825\uc774 \ud544\uc694\ud560 \ub54c \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc54c\ub9bd\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc99d\uac15:<\/b><span style=\"font-weight: 400;\"> \ucf54\ud30c\uc77c\ub7ff\uc740 \uc810\uc810 \ub354 \uc801\uadf9\uc801\uc73c\ub85c \uc0c1\ub2f4\uc0ac, \uac10\ub3c5\uc790 \ubc0f \uad00\ub9ac\uc790\uc5d0\uac8c \uc9c0\ub2a5\uc801\uc778 \uc81c\uc548\uc744 \ud558\uace0, \uc2b9\uc778\ub418\uba74 \uc774\ub97c \uc2e4\ud589\ud569\ub2c8\ub2e4. \uc774\ub294 \uae30\ub85d \uc5c5\ub370\uc774\ud2b8, \uc704\ud5d8 \uc2dd\ubcc4, \ud504\ub85c\uc138\uc2a4 \uac04\uc18c\ud654, \uc2e4\uc2dc\uac04 \ubc88\uc5ed \ub4f1\uc744 \ud3ec\ud568\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ucf54\ud30c\uc77c\ub7ff\uc740 \uc2e4\uc2dc\uac04 \uc2e0\ud638\ub97c \uc81c\uacf5\ud558\uc5ec \uc778\uac04 \uc0ac\uc6a9\uc790\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \ub193\uce5c \ub2e8\uacc4\ub97c \uac15\uc870\ud558\uac70\ub098 \uc900\uc218 \ud301\uc744 \uc81c\uc548\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c, \ubcf4\ub2e4 \ub098\uc740 \uc131\uacfc\ub97c \ub0bc \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc778\uac04\uc758 \uacb0\uc815 \uad8c\ud55c\uc744 \ubcf4\ud638\ud558\uba74\uc11c \uc0ac\ub78c\ub4e4\uc758 \uc131\uacfc\ub97c \uac1c\uc120\ud558\uac8c \ub3d5\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uac1c\uc778\ud654:<\/b><span style=\"font-weight: 400;\"> \uac1c\uc778\ud654\ub294 \ub354\uc6b1 \uc804\ub7b5\uc801\uc774\uace0 \ub370\uc774\ud130 \uae30\ubc18\uc774 \ub429\ub2c8\ub2e4. AI \uc2dc\uc2a4\ud15c\uc740 \ub0b4\ubd80 \uae30\uc5b5, \uace0\uac1d \ud504\ub85c\ud544, \uc774\uc804 \uc0c1\ud638\uc791\uc6a9 \ubc0f \ub9e5\ub77d \uc2e0\ud638\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d\uc758 \ud504\ub85c\ud544\uacfc \uac00\uc7a5 \uc798 \ub9de\ub294 \uc751\ub2f5\uc774\ub098 \uc6cc\ud06c\ud50c\ub85c\ub97c \uacb0\uc815\ud569\ub2c8\ub2e4. \uc774\ub294 \ube44\uc988\ub2c8\uc2a4 \uc815\uc758 \uc138\uadf8\uba3c\ud2b8, \uac70\ub798 \uae30\ub85d \ubc0f \uc124\uc815\ub41c \uaddc\uce59\uc744 \ubc14\ud0d5\uc73c\ub85c \uc9c4\ud589\ub429\ub2c8\ub2e4. \ubaa8\ub4e0 \uac1c\uc778\ud654\ub294 \ube44\uc988\ub2c8\uc2a4 \uc124\uc815\uc758 \ubc94\uc704 \ub0b4\uc5d0\uc11c \uc6b4\uc601\ub429\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ucd5c\uc801\ud654:<\/b><span style=\"font-weight: 400;\"> \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \uc774\uc81c \ub3d9\uc801 \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud574 \uc2dc\uc2a4\ud15c \ub0b4 \uacbd\ud5d8\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. AI\ub294 \uc815\ud574\uc9c4 \ubc94\uc704 \ub0b4\uc5d0\uc11c \ub354 \ub098\uc740 \uacbd\ub85c\uc640 \ud6a8\uc728\uc801\uc778 \ud574\uacb0\ucc45\uc744 \ucc3e\uc2b5\ub2c8\ub2e4. \uc774\uc0c1 \ud0d0\uc9c0\uc640 \ud328\ud134 \uc778\uc2dd \uae30\ub2a5\uc73c\ub85c \ubb38\uc81c\ub97c \uc2dd\ubcc4\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc8fc\uc9c0\ub9cc, \ucd5c\uc885 \uacb0\uc815\uc740 \uc5ec\uc804\ud788 \uc778\uac04\uc774 \ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">\ub2e8\uacc4 5 \u2013 \ubc94\uc6a9 \uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">AI\uac00 \ubaa9\ud45c \uae30\ubc18\uc758 \uc790\uc728\uc131\uc744 \ub2ec\uc131\ud558\uc5ec, \uc778\uac04\uc774 \uc815\uc758\ud55c \ubaa9\ud45c\uc5d0 \ub530\ub77c \ub3c5\ub9bd\uc801\uc73c\ub85c \uacc4\ud68d\ud558\uace0, \uacb0\uc815\ud558\uace0, \uc2e4\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \uac10\ub3c5\uc790, \uad00\ub9ac\uc790\ub294 \uace0\uc815\ub41c \uc6cc\ud06c\ud50c\ub85c\uc5d0 \uad6c\uc18d\ub418\uc9c0 \uc54a\uace0, \ubaa9\ud45c\ub97c \uc911\uc2ec\uc73c\ub85c \ub3d9\uc801\uc73c\ub85c \uc0c8\ub85c\uc6b4 \uc804\ub7b5\uc744 \uc0dd\uc131\ud558\uace0 \uc870\uc815\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774 \ub2e8\uacc4\ub294 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc131\uc219\ub3c4\uc758 \uc808\uc815\uc785\ub2c8\ub2e4\u2014AI\uac00 \ubc18\uc751\uc801 \uc790\ub3d9\ud654\uc5d0\uc11c \uc790\uc728\uc801\uc774\uace0 \ud611\ub825\uc801\uc778 \uacbd\ud5d8 \uad00\ub9ac\ub85c \uc804\ud658\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI \uc2dc\uc2a4\ud15c\uc740 \uba54\ubaa8\ub9ac, \uacc4\ud68d, \ucd94\ub860\uc744 LLM\uacfc \uacb0\ud569\ud558\uace0, \uc9c0\uc18d\uc801\uc778 \ud53c\ub4dc\ubc31 \ub8e8\ud504\ub97c \ud1b5\ud574 \uac15\ud654\ub429\ub2c8\ub2e4. \uacbd\ud5d8\uc740 \ub354 \uc774\uc0c1 \ubd84\ub9ac\ub418\uac70\ub098 \ub2e8\ud3b8\uc801\uc778 \uac83\uc774 \uc544\ub2c8\ub77c, \uc804\uccb4 \uc0dd\ud0dc\uacc4\uc5d0\uc11c \uc720\uc5f0\ud558\uace0 \uc801\uc751\uc801\uc774\uba70 \uc9c0\ub2a5\uc801\uc73c\ub85c \ubcc0\ud654\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI \uc5d4\ud2f0\ud2f0\ub4e4\uc740 \uc11c\ub85c \uc9c1\uc811 \uc0c1\ud638\uc791\uc6a9\ud558\uba70 \ubaa9\ud45c\ub97c \uacf5\uc720\ud558\uace0, \ub9e5\ub77d\uc744 \uad50\ud658\ud558\uba70, \ucc45\uc784\uc744 \ubd84\uc0b0\uc2dc\ucf1c \ub0b4\ubd80 \uc2dc\uc2a4\ud15c\uacfc \uc678\ubd80 \ud30c\ud2b8\ub108\uc5d0 \uac78\uccd0 \ubd84\uc0b0 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4. \uc778\uac04\uc758 \ucc38\uc5ec\ub294 \uc804\ub7b5\uc801\uc774\uace0 \uc758\ub3c4\uc801\uc774\uba70, \uac10\uc815, \ucc3d\uc758\uc131 \ub610\ub294 \ud310\ub2e8\uc774 \ud544\uc694\ud55c \ubcf5\uc7a1\ud55c \uacb0\uc815\uc744 \uac10\ub3c5\ud558\uace0 \uad00\ub9ac\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc790\ub3d9\ud654:<\/b><span style=\"font-weight: 400;\"> \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \uac10\ub3c5\uc790, \uad00\ub9ac\uc790\ub4e4\uc740 \uc2a4\uc2a4\ub85c \uc791\uc5c5\uc744 \uc2dc\uc791\ud558\uace0 \uc644\ub8cc\ud569\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c\uc740 \ubaa9\ud45c\uc5d0 \ub9de\ucdb0 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud574 \ucd5c\uc801\uc758 \ubc29\ubc95\uc744 \ucc3e\uc73c\uba70, \uc815\ud574\uc9c4 \uc2a4\ud06c\ub9bd\ud2b8\ub098 \uc218\ub3d9 \uc870\uc791\uc5d0 \uc758\uc874\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc791\uc5c5\uc740 \uc9c0\ub2a5\ud615 \uc5d0\uc774\uc804\ud2b8 \uac04\uc5d0 \uc720\uc5f0\ud558\uac8c \uc870\uc815\ub418\uba70, \uc758\uc0ac \uacb0\uc815\uc740 \ub2e4\uc591\ud55c \uc5ed\ud560\uacfc \ubd84\uc57c\uc5d0\uc11c \ud611\ub825\uc801\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4. \ub300\ubd80\ubd84\uc758 \uc6b4\uc601\uc740 \uc790\ub3d9\ud654\ub41c \ud611\uc5c5\uc73c\ub85c \ucc98\ub9ac\ub429\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc99d\uac15:<\/b><span style=\"font-weight: 400;\"> AI\uac00 \ub300\ubd80\ubd84\uc758 \uc791\uc5c5\uc744 \ub3c5\ub9bd\uc801\uc73c\ub85c \ucc98\ub9ac\ud558\uc9c0\ub9cc, \uc778\uac04\uc740 \uac10\ub3c5, \uc815\ucc45 \ubc0f \uc804\ub7b5\uc801 \ud310\ub2e8\uc5d0 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \ucf54\ud30c\uc77c\ub7ff\uc740 \uacb0\uacfc\ub97c \uc694\uc57d\ud558\uace0, \uac10\uc0ac\ub098 \uac1c\uc785\uc744 \uc704\ud574 \uc81c\uc2dc\ud569\ub2c8\ub2e4. \ub2e4\ub978 \uc2dc\ub098\ub9ac\uc624\uc5d0\uc11c\ub294 \ucf54\ud30c\uc77c\ub7ff\uc774 \ud544\uc694\ub97c \uc608\uce21\ud558\uace0 \uc791\uc5c5 \uc644\ub8cc\ub97c \uc81c\uc548\ud558\uba70, \uc2b9\uc778 \ud328\ud134\uc744 \ud559\uc2b5\ud558\uc5ec \uc9c0\uc6d0 \ubc94\uc704\ub97c \ud655\uc7a5\ud569\ub2c8\ub2e4. \ucf54\ud30c\uc77c\ub7ff\uacfc \uc790\uc728 \uc5d0\uc774\uc804\ud2b8\ub294 \ud568\uaed8 \uc791\ub3d9\ud558\uba70, \uc778\uc0ac\uc774\ud2b8\uc640 \uc911\uac04 \uacb0\uc815\uc744 \uc6d0\ud65c\ud558\uac8c \uad50\ud658\ud558\uc5ec \uc778\uac04\uc758 \ud6a8\uc728\uc131\uc744 \uadf9\ub300\ud654\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uac1c\uc778\ud654:<\/b><span style=\"font-weight: 400;\"> \uacbd\ud5d8\uc740 \uac00\uc0c1 \uad00\ub9ac\uc790, \uac10\ub3c5\uc790, \uc0c1\ub2f4\uc0ac\uac00 \uc870\uc728\ud558\uba70, \uac01\uac01 \uace0\uc720\ud55c \uad00\uc810\uacfc \ub9e5\ub77d\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c0\ub2a5\ud615 \uc2dc\uc2a4\ud15c\uc740 \uc774\uc804 \uc0c1\ud638\uc791\uc6a9, \uae30\uc5c5 \uc9c0\uc2dd \ubc0f \ud589\ub3d9 \uc2e0\ud638\ub97c \ud65c\uc6a9\ud574 \uc2e4\uc2dc\uac04\uc73c\ub85c \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub294 \ud558\ub098\uc758 \uc2dc\uc2a4\ud15c\uc774 \uc544\ub2cc AI \uae30\ubc18 \ud589\uc704\uc790\ub4e4\uc774 \uace0\uac1d\uc758 \ubaa9\ud45c, \uc120\ud638\ub3c4 \ubc0f \uc5ec\uc815 \uc0c1\ud0dc\ub97c \uc774\ud574\ud558\uace0 \uc870\uc815\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ucd5c\uc801\ud654:<\/b><span style=\"font-weight: 400;\"> \ucd5c\uc801\ud654\ub294 \uc790\uc728\uc801\uc774\uace0 \ubd84\uc0b0\ub418\uba70 \ubaa9\ud45c \uc911\uc2ec\uc774 \ub429\ub2c8\ub2e4. \uac01 AI \uc2dc\uc2a4\ud15c\uc740 \ub3c5\ub9bd\uc801\uc73c\ub85c\uac00 \uc544\ub2c8\ub77c \ud611\ub825\uc801 \ud559\uc2b5 \ub124\ud2b8\uc6cc\ud06c\uc758 \uc77c\ubd80\ub85c \uc131\ub2a5\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. \ud53c\ub4dc\ubc31 \ub8e8\ud504, \uc131\ub2a5 \ub370\uc774\ud130, \ubaa9\ud45c \ub2ec\uc131 \uc9c0\ud45c\ub97c \ud1b5\ud574 \uc6cc\ud06c\ud50c\ub85c\uc640 \uc758\uc0ac \uacb0\uc815 \ubaa8\ub378\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ub17c\ub9ac\ub294 \ubcc0\ud654\ud558\ub294 \uc870\uc9c1 \uc6b0\uc120\uc21c\uc704\uc5d0 \uc720\uc5f0\ud558\uac8c \uc801\uc751\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span style=\"font-weight: 400;\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc131\uc219\ub3c4 \ubaa8\ub378\uc740 \ube44\uc988\ub2c8\uc2a4\uac00 \uc644\uc804\ud788 \uc218\ub3d9\uc801\uc778 \uc6b4\uc601\uc5d0\uc11c\ubd80\ud130 \uc9c0\ub2a5\ud615 AI \uc2dc\uc2a4\ud15c\uc73c\ub85c \ubc1c\uc804\ud574 \uace0\uac1d\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ub3c5\ub9bd\uc801\uc73c\ub85c \uad00\ub9ac\ud558\uace0 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \uacfc\uc815\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \uac01 \ub2e8\uacc4\ub294 AI\uc758 \uae30\ub2a5\uacfc \uc7a0\uc7ac\uc801 \uac00\uce58\uc758 \uc911\ub300\ud55c \ubc1c\uc804\uc744 \ubc18\uc601\ud569\ub2c8\ub2e4. \ucd08\uae30\uc758 \uac1c\ubcc4 \uc791\uc5c5 \uc790\ub3d9\ud654\uc5d0\uc11c \uc2dc\uc791\ud574, \ucd5c\uc885\uc801\uc73c\ub85c\ub294 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\ub97c \uc704\ud574 \uacc4\ud68d\ud558\uace0, \ucd94\ub860\ud558\uace0, \ud589\ub3d9\ud560 \uc218 \uc788\ub294 \uc2dc\uc2a4\ud15c\uc73c\ub85c \ubc1c\uc804\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc870\uc9c1\uc774 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \ubc1c\uc804\uc2dc\ud0a4\uba74\uc11c, \ube44\uc988\ub2c8\uc2a4 \uc6b0\uc120\uc21c\uc704, \uace0\uac1d \uc138\uadf8\uba3c\ud2b8, \uc6b4\uc601 \uc81c\uc57d \ubc0f \uc704\ud5d8 \uace0\ub824 \uc0ac\ud56d\uc5d0 \ub530\ub77c \uc5ec\ub7ec \ub2e8\uacc4\ub97c \ub3d9\uc2dc\uc5d0 \uc6b4\uc601\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc77c\ubd80 \uacbd\ud5d8\uc740 \uc5ec\uc804\ud788 \uad6c\uc870\ud654\ub418\uace0 \uc778\uac04\uc758 \uac10\ub3c5 \ud558\uc5d0 \uc720\uc9c0\ub420 \uac83\uc774\uc9c0\ub9cc, \ub2e4\ub978 \uacbd\ud5d8\uc740 \uc790\uc728\uc131\uacfc \uc790\uae30 \uc9c0\ud5a5\uc131\uc744 \uc99d\uac00\uc2dc\ud0b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc911\uc694\ud55c \uc810\uc740 \uc131\uc219\ub3c4\ub85c \uac00\ub294 \uae38\uc5d0\uc11c \uc9c0\ub2a5\ud615 \uc2dc\uc2a4\ud15c \uac04\uc758 \ud611\ub825\uc774 \uc99d\uac00\ud558\ub294 \uc810\uc785\ub2c8\ub2e4. AI \uad6c\ub3d9 \uc5d0\uc774\uc804\ud2b8\ub4e4\uc774 \uc11c\ub85c \uc870\uc815\ud558\uc5ec \ubcf5\uc7a1\ud55c \uc791\uc5c5\uc744 \ud574\uacb0\ud558\uace0, \ub9e5\ub77d\uc744 \uacf5\uc720\ud558\uba70, \uc5ec\uc815\uc5d0 \ub530\ub77c \ub3d9\uc801\uc73c\ub85c \uc801\uc751\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc5f0\uacb0\ub41c \uc5d0\uc774\uc804\ud2b8\ub4e4\uc740 \uace0\uac1d, \uac10\ub3c5\uc790 \ub610\ub294 \uad00\ub9ac\uc790\ub97c \uc9c0\uc6d0\ud558\uba70, \ud655\uc7a5 \uac00\ub2a5\ud558\uace0 \uc801\uc751\uc801\uc778 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \uae30\ucd08\ub97c \ud615\uc131\ud569\ub2c8\ub2e4. \uc774 \ubaa8\ub378\uc5d0\uc11c \uc9c0\ub2a5\uc740 \ub354 \uc774\uc0c1 \ub2e8\uc77c \uc2dc\uc2a4\ud15c\uc774\ub098 \uc0c1\ud638\uc791\uc6a9\uc5d0 \uad6d\ud55c\ub418\uc9c0 \uc54a\uc73c\uba70, \uc804\uccb4 \uacbd\ud5d8 \ud658\uacbd\uc5d0\uc11c \uc9c0\uc18d\uc801\uc73c\ub85c \ud559\uc2b5\ud558\uace0, \uacf5\uc720\ud558\uba70, \uc804\uccb4\uc801\uc778 \uc5ed\ub7c9\uc774 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">\uacb0\ub860<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \uac01 \ub2e8\uacc4\ub294 \uc870\uc9c1\uc774 \ubcc0\ud654\ub97c \uc704\ud55c \uc5ec\uc815\uc744 \ud0d0\uc0c9\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uccb4\uacc4\uc801\uc778 \uc131\uc219\ub3c4 \ubaa8\ub378\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ud604\uc7ac \ub300\ubd80\ubd84\uc758 \uae30\uc5c5\uc740 \ub2e8\uacc4 1 \ub610\ub294 2\uc5d0\uc11c \uc6b4\uc601\ub418\uace0 \uc788\ub2e4\uace0 \ubbff\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc55e\uc73c\ub85c\uc758 \uae38\uc740 \uba85\ud655\ud558\uba70 \uac00\uc18d\ud654\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc5d0 \ud22c\uc790\ud558\ub294 \uc870\uc9c1\uc740 \ub354 \ub192\uc740 \uc790\ub3d9\ud654\uc640 \ud655\uc7a5\uc131, \uc9c1\uc6d0 \uc5ed\ub7c9 \uac15\ud654, \uadf8\ub9ac\uace0 \uae4a\uc740 \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ud1b5\ud574 \uae30\ud558\uae09\uc218\uc801\uc73c\ub85c \uac00\uce58\ub97c \ucc3d\ucd9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uadc0\uc0ac\uc758 \uc870\uc9c1\uc740 \ud604\uc7ac \uc5b4\ub290 \uc218\uc900\uc5d0 \uc788\uc2b5\ub2c8\uae4c? \ub2e4\uc74c \ub2e8\uacc4\ub85c \uc774\ub3d9\ud558\ub824\uba74 \ubb34\uc5c7\uc774 \ud544\uc694\ud560\uae4c\uc694?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys\ub294 \uadc0\uc0ac\uac00 \uadf8 \uacbd\ub85c\ub97c \uc815\uc758\ud558\uace0, \uaddc\ubaa8\uc5d0 \ub9de\ub294 \uac10\uc131 \uc9c0\ub2a5 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \ub2e4\uc74c \ub2e8\uacc4\ub85c \ub098\uc544\uac00\ub294 \uac83\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><sup>1<\/sup> \uc774 \ubb38\uc11c\ub294 \ub17c\uc758\uc6a9\uc774\uba70 \uc81c\ud488 \ub85c\ub4dc\ub9f5\uc774 \uc544\ub2d9\ub2c8\ub2e4. Genesys\ub294 \uc774 \ubb38\uc11c\uc5d0\uc11c \uc124\uba85\ub41c \uae30\ub2a5 \uc81c\uacf5\uc744 \uc57d\uc18d\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">* \uc774 \uae30\uc0ac\ub294 2024\ub144 5\uc6d4 14\uc77c\uc5d0 \ucc98\uc74c \ubc1c\ud589\ub418\uc5c8\uc73c\uba70 \uadf8 \ud6c4 \uc5c5\ub370\uc774\ud2b8\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><\/i>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>\uc791\uc131\uc790:<\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1752623426074{border-bottom-width: 1.0em !important;}&#8221;]<strong><img decoding=\"async\" class=\"alignleft wp-image-383992\" src=\"https:\/\/www.genesys.com\/media\/Tony-Bates-Thumbnail-258x300.png\" alt=\"\" width=\"190\" height=\"221\" srcset=\"https:\/\/www.genesys.com\/media\/Tony-Bates-Thumbnail-258x300.png 258w, https:\/\/www.genesys.com\/media\/Tony-Bates-Thumbnail-124x144.png 124w, https:\/\/www.genesys.com\/media\/Tony-Bates-Thumbnail.png 270w\" sizes=\"(max-width: 190px) 100vw, 190px\" \/><a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/author?auth=695\" target=\"_blank\" rel=\"noopener\">Tony Bates<\/a>\ub294 Genesys\uc758 \ud68c\uc7a5 \uacb8 CEO\uc785\ub2c8\ub2e4.<\/strong><\/p>\n<p>\ud604\uc7ac 100\uac1c \uc774\uc0c1\uc758 \uad6d\uac00\uc5d0\uc11c \ud68c\uc0ac\uc758 \uc804\ub7b5, \ubc29\ud5a5 \ubc0f \uc6b4\uc601\uc744 \uc774\ub04c\uace0 \uc788\uc73c\uba70, 6,000\uba85 \uc774\uc0c1\uc758 \uae00\ub85c\ubc8c \ud300\uc744 \ub9e1\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Tony\ub294 \uc218\uc2ed \ub144 \ub3d9\uc548 B2B \ubc0f B2C \ud68c\uc0ac\ub4e4\uc744 \uc8fc\uc694 \uc2dc\uc7a5 \uc804\ud658\uacfc \ube60\ub978 \ud655\uc7a5\uc744 \ud1b5\ud574 \uc774\ub04c\uc5b4 \uc628 \uacbd\ud5d8\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc5f4\uc815\uc801\uc778 \uae30\uc220 \uc560\ud638\uac00\uc778 Tony\ub294 \ub124\ud2b8\uc6cc\ud06c \uc6b4\uc601 \ubc0f \uc778\ud130\ub137 \uc778\ud504\ub77c\uc5d0\uc11c \uacbd\ub825\uc744 \uc2dc\uc791\ud588\uace0, \uae30\ucc28 \ud1b5\uadfc \uc911\uc5d0 \ucf54\ub529\uc744 \ub3c5\ud559\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub294 \ube60\ub974\uac8c \uc0ac\uc5c5 \uac10\uac01\uc744 \ud0a4\uc6cc \uc138\uacc4\uc801\uc73c\ub85c \uc874\uacbd\ubc1b\ub294 SaaS \uae30\uc5c5\uc5d0\uc11c \uc2e0\ub8b0\ubc1b\ub294 \uc784\uc6d0\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uacbd\ub825\uc758 \uc8fc\uc694 \uc5c5\uc801\uc73c\ub85c\ub294 Cisco\uc758 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4 \uc0ac\uc5c5\uc744 \uc774\ub04c\uace0, \uc5d4\ud130\ud504\ub77c\uc774\uc988 \ubc0f \uc0c1\uc5c5 \ubd80\ubb38\uc744 \uc5f0\uac04 200\uc5b5 \ub2ec\ub7ec \uc774\uc0c1\uc758 \ub9e4\ucd9c\ub85c \uc131\uc7a5\uc2dc\ucf30\uc73c\uba70, Skype\uc758 CEO\ub85c\uc11c 1\uc5b5 7\ucc9c\ub9cc \uba85 \uc774\uc0c1\uc758 \uc0ac\uc6a9\uc790\ub97c \ud655\ubcf4\ud55c \uac83\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Skype\uac00 Microsoft\uc5d0 \uc778\uc218\ub41c \ud6c4, Tony\ub294 \ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ucc45\uc784\uc9c0\ub294 \uc0ac\uc7a5\uc744 \uac70\uccd0 \uc0ac\uc5c5 \uac1c\ubc1c \ubc0f \uac1c\ubc1c\uc790\ub97c \ucc45\uc784\uc9c0\ub294 \ubd80\uc0ac\uc7a5\uc73c\ub85c \uadfc\ubb34\ud588\uc2b5\ub2c8\ub2e4. Genesys\uc5d0\uc11c\uc758 \uc5ed\ud560 \uc678\uc5d0\ub3c4, VMWare\uc758 \uc774\uc0ac\ud68c\uc5d0 \uc18d\ud574 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1715699589068{margin-top: 1.0em !important;}&#8221;]<strong><img decoding=\"async\" class=\"alignleft wp-image-376651\" src=\"https:\/\/www.genesys.com\/media\/petergraf_01_headshot_2020-272x300.jpg\" alt=\"\" width=\"190\" height=\"209\" srcset=\"https:\/\/www.genesys.com\/media\/petergraf_01_headshot_2020-272x300.jpg 272w, https:\/\/www.genesys.com\/media\/petergraf_01_headshot_2020-131x144.jpg 131w, https:\/\/www.genesys.com\/media\/petergraf_01_headshot_2020-514x566.jpg 514w, https:\/\/www.genesys.com\/media\/petergraf_01_headshot_2020.jpg 1604w\" sizes=\"(max-width: 190px) 100vw, 190px\" \/><br \/>\n<a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/author?auth=290\" target=\"_blank\" rel=\"noopener\">Dr. Peter Graf<\/a>\ub294 Genesys\uc758 \uc804\ub7b5 \ubd80\ubb38 \uc218\uc11d \ubd80\uc0ac\uc7a5(SVP)\uc785\ub2c8\ub2e4.<\/strong> \uadf8\uc758 \uc5ed\ud560\uc740 Genesys\uc758 \uc804\ub7b5\uc744 \uac1c\ubc1c, \uc18c\ud1b5 \ubc0f \uc720\uc9c0\ud558\ub294 \ucc45\uc784\uc744 \ub9e1\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p class=\"p2\">2017\ub144 Genesys\uc5d0 \ud569\ub958\ud558\uae30 \uc804, Peter\ub294 \uc804\ub7b5, \uac1c\ubc1c, \ub9c8\ucf00\ud305 \ubd84\uc57c\uc5d0\uc11c \ub2e4\uc591\ud55c \uc784\uc6d0\uc9c1\uc744 \uc5ed\uc784\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub294 \ud2b9\ud788 \ub2e4\uad6d\uc801 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uae30\uc5c5 SAP\uc5d0\uc11c \ubd80\uc0ac\uc7a5\uc73c\ub85c \uadfc\ubb34\ud588\uc2b5\ub2c8\ub2e4. Peter\ub294 \ub3c5\uc77c \uc790\ub97c\ub780\ud2b8 \ub300\ud559\uad50\uc5d0\uc11c \uc778\uacf5\uc9c0\ub2a5 \ubc15\uc0ac \ud559\uc704\ub97c, \uce74\uc774\uc800\uc2ac\ub77c\uc6b0\ud134 \uacf5\uacfc\ub300\ud559\uad50\uc5d0\uc11c \ucef4\ud4e8\ud130\uacfc\ud559 \ubc0f \uacbd\uc81c\ud559 \uc11d\uc0ac \ud559\uc704\ub97c \ubc1b\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\uc6b0\ub9ac\ub294 \ube44\uc988\ub2c8\uc2a4 \uc5ed\uc0ac\uc0c1 \uac00\uc7a5 \ud68d\uae30\uc801\uc778 \ubcc0\ud601\uc758 \uc2dc\uc791\uc810\uc5d0 \uc11c \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc0dd\uc131\ud615 \ubc0f \uc5d0\uc774\uc804\ud2f1 AI\uc758 \uc0c8\ub85c\uc6b4 \uc138\ub300\uc5d0 \uc758\ud574 \uc8fc\ub3c4\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\uc220\uc740 \uc790\ub3d9\ud654, \uc99d\uac15, \uac1c\uc778\ud654 \ubc0f \ucd5c\uc801\ud654\uc758 \uc0c8\ub85c\uc6b4 \uc218\uc900\uc744 \uc5f4\uc5b4 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8 \uc81c\uacf5 \ubc29\uc2dd\uc744 \uc7ac\ud3b8\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \ud55c\ub54c \uc2dc\uc2a4\ud15c\uacfc \ucc44\ub110 \uc804\ubc18\uc758 \uacbd\ud5d8\uc744 AI\ub85c \uc870\uc815\ud558\ub824\ub294 \ube44\uc804\uc5d0\uc11c \ub354 \ub098\uc544\uac00, \uc774\uc81c \ud604\uc2e4\uc774 [&hellip;]<\/p>\n","protected":false},"author":1074,"featured_media":552833,"template":"","tax_priority":[54],"tax_blogtype":[17757],"tax_blogcategory":[18467],"tax_contenttheme":[14872,14874,14873],"tax_bundle":[15275],"tax_contenttheme2":[],"tax_capability_sitewide":[16203,18304,16263],"tax_products_programs":[16481],"tax_buying_job":[16741],"tax_buyer_persona":[16914,16895],"tax_sector":[],"tax_segment":[17133,17085,17120],"class_list":["post-529891","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-executives-ko-kr","tax_blogcategory-experience-orchestration-ko-kr","tax_contenttheme-improve-customer-experience-ko-kr","tax_contenttheme-level-up-your-technology-ko-kr","tax_contenttheme-improve-employee-experience-ko-kr","tax_bundle-genesys-ai-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_capability_sitewide-journey-management-ko-kr","tax_capability_sitewide-digital-ko-kr","tax_products_programs-genesys-ai-ko-kr","tax_buying_job-job-5-validation-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-business-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/529891","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/1074"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/529891\/revisions"}],"predecessor-version":[{"id":583005,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/529891\/revisions\/583005"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/552833"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=529891"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=529891"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=529891"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=529891"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=529891"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=529891"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=529891"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=529891"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=529891"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=529891"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=529891"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=529891"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=529891"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}