{"id":523251,"date":"2024-05-10T23:40:41","date_gmt":"2024-05-11T06:40:41","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/combine-social-media-and-cx-to-listen-and-respond-to-customers"},"modified":"2024-06-11T23:17:45","modified_gmt":"2024-06-12T06:17:45","slug":"combine-social-media-and-cx-to-listen-and-respond-to-customers","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/combine-social-media-and-cx-to-listen-and-respond-to-customers","title":{"rendered":"\uc18c\uc15c \ubbf8\ub514\uc5b4\uc640 CX\ub97c \uacb0\ud569\ud558\uc5ec \uace0\uac1d\uc758 \uc18c\ub9ac\uc5d0 \uadc0 \uae30\uc6b8\uc774\uc138\uc694"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\uc18c\uc15c \ubbf8\ub514\uc5b4\ub294 \uc804 \uc138\uacc4 \ubaa8\ub4e0 \uc0ac\ub78c\ub4e4\uc744 \uc5f0\uacb0\ud558\ub294 \uac15\ub825\ud55c \ub3c4\uad6c\uc785\ub2c8\ub2e4. \uc624\ub298\ub0a0 \uc18c\ube44\uc790\ub4e4\uc740 \uc804\ud654, \ubb38\uc790, \uc6f9 \ucc44\ud305\uacfc \uac19\uc740 \uc804\ud1b5\uc801\uc778 \uc11c\ube44\uc2a4 \ucc44\ub110\uc774 \uc544\ub2cc, \uacf5\uac1c\ub41c SNS\ub97c \ud1b5\ud574 \uae30\uc5c5\uacfc \uc18c\ud1b5\ud558\uace0\uc790 \ud569\ub2c8\ub2e4. \uc911\ub3d9\uacfc \uc544\uc2dc\uc544\uc5d0\uc11c \ub354\uc6b1 \uadf8\ub807\uc2b5\ub2c8\ub2e4.<\/span> <span style=\"font-weight: 400;\">\ud558\uc9c0\ub9cc \ub9ce\uc740 \uae30\uc5c5\uc758 \uace0\uac1d \uacbd\ud5d8(CX) \ubd80\uc11c\ub294 \uc774\ub7ec\ud55c \uc720\ud615\uc758 \uace0\uac1d \ucc38\uc5ec\uc5d0 \ubbfc\ucca9\ud558\uac8c \ub300\uc751\ud560 \uc900\ube44\uac00 \ub418\uc5b4 \uc788\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uadf8\ub85c \uc778\ud574 \uace0\uac1d \ubc0f \uc7a0\uc7ac \uace0\uac1d\uacfc \uad00\uacc4\ub97c \ub9cc\ub4e4\uace0<\/span> <span style=\"font-weight: 400;\">\ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \ub370\uc774\ud130\ub97c \uc5f0\uacb0<\/span><span style=\"font-weight: 400;\">\ud560 \uae30\ud68c\ub97c \ub193\uce58\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc18c\ube44\uc790,<\/span> <span style=\"font-weight: 400;\">\ud2b9\ud788 \ub514\uc9c0\ud138 \ud658\uacbd\uc5d0\uc11c \uc131\uc7a5\ud55c \ub514\uc9c0\ud138 \ub124\uc774\ud2f0\ube0c<\/span><span style=\"font-weight: 400;\">\uc138\ub300\ub294 \uacc4\uc18d\ud574\uc11c \uc0c8\ub85c\uc6b4 \ubc29\uc2dd\uc73c\ub85c \uae30\uc5c5\uacfc \uc18c\ud1b5\ud558\uace0\uc790 \ud569\ub2c8\ub2e4. \uace0\uac1d \uc11c\ube44\uc2a4 \uc13c\ud130\uc5d0 \uc9c1\uc811 \uc804\ud654\ud558\ub294 \ub300\uc2e0, X \ub610\ub294 \uc653\uce20\uc571\uacfc \uac19\uc740 \uacf5\uac1c \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110\uc744 \ud1b5\ud574 \uae30\uc5c5\uc5d0 \uc5f0\ub77d\ud558\uace0, \ub2f5\ubcc0 \ub610\ud55c \uc774\ub7ec\ud55c \ucc44\ub110\uc5d0\uc11c \uc5bb\uae30 \ubc14\ub78d\ub2c8\ub2e4. \ub610\ud55c \ubd88\ub9cc \uc0ac\ud56d\uc744 \ud1a0\ub85c\ud558\uac70\ub098, \ub3c4\uc6c0\uc744 \uc694\uccad\ud558\uac70\ub098, \uc81c\ud488\uc5d0 \ub300\ud55c \uc815\ubcf4\ub97c \uac80\uc0c9\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \ube0c\ub79c\ub4dc\uc5d0 \ub300\ud55c \uc790\uc2e0\uc758 \ud3c9\uac00\ub098 \uc758\uacac\uc774 \uacf5\uac1c\ub418\ub294 \uac83\uc5d0 \uc2e0\uacbd \uc4f0\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub9ce\uc740 \uae30\uc5c5\uc774 \uacf5\uac1c \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110\uc744 \ucee8\ud0dd\uc13c\ud130\uac00 \uc544\ub2cc \ub2e4\ub978 \ubd80\uc11c\uc5d0\uc11c \uad00\ub9ac\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc624\ub108\uc2ed\uc740 \ub300\ubd80\ubd84 \ud68c\uc0ac \ub9c8\ucf00\ud305 \ubd80\uc11c\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ucc44\ub110\uc744 \uc6b4\uc601\ud558\ub294 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc804\ub7b5\uac00\ub4e4\uc740 \ud68c\uc0ac \uc18c\uc2dd\uc744 \uc804\ud558\uace0, \ub300\ud654\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0, \ube0c\ub79c\ub4dc\uc758 \uc778\uc9c0\ub3c4\uc640 \uc131\uacfc\ub97c \ubd84\uc11d\ud569\ub2c8\ub2e4. \uc774\ub4e4\uc758 \ubaa9\ud45c\ub294 \ud6cc\ub96d\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5d0 \uc788\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc0ac\ub0b4 \ub2e4\ub978 \ud300\uacfc\ub3c4 \ub2e8\uc808\ub41c \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4.<\/span> <span style=\"font-weight: 400;\">\ubb38\uc81c\ub97c \ub354\uc6b1 \ubcf5\uc7a1\ud558\uac8c \ub9cc\ub4dc\ub294 \uac83\uc740, \ub300\ubd80\ubd84\uc758 \uc870\uc9c1\uc774 \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc5d0 \uc758\uc874\ud558\uc5ec SNS\ub97c \uad00\ub9ac\ud558\uace0, \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc2dc\uc2a4\ud15c \ubc0f \ubd80\uc11c\uc640 \ud1b5\ud569\ub418\uc5b4 \uc788\uc9c0 \uc54a\ub2e4\ub294 \uc0ac\uc2e4\uc785\ub2c8\ub2e4. \uc774\ub7f0 \uae30\uc5c5\uc5d0\ub294<\/span> <span style=\"font-weight: 400;\">\uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \ud6a8\uacfc\uc801\uc778 \uc11c\ube44\uc2a4 \ucc44\ub110\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294<\/span><span style=\"font-weight: 400;\"> \uace0\uac1d \uacbd\ud5d8 \uc778\ud504\ub77c\uac00 \uc5c6\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc870\uc9c1\uc774 \ub354\uc6b1 \uc55e\uc11c \ub098\uac00\uace0, \uace0\uac1d\uc774 \uc788\ub294 \ubc14\ub85c \uadf8\uacf3\uc5d0\uc11c \ub9cc\ub098\uae30 \uc704\ud574\uc11c\ub294 \ubcc0\ud654\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110\uc744 \ud1b5\ud574 \uc120\uc81c\uc801\uc774\uace0 \uc5f0\uacb0\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span> <span style=\"font-weight: 400;\">\ub514\uc9c0\ud138 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uad00\uc810\uc5d0\uc11c \uc911\ub3d9 \uc9c0\uc5ed\uc758 \uc18c\ube44\uc790\uc758 \uacf5\uac1c \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110 \ucc44\ud0dd\uc740 \uc720\ub7fd, \ubd81\ubbf8\ub97c \ube44\ub86f\ud55c \uc804 \uc138\uacc4 \ub2e4\ub978 \uc9c0\uc5ed\ubcf4\ub2e4 \uc57d\uac04 \uc55e\uc11c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\ub978 \uc2dc\uc7a5\uc5d0\uc11c\ub3c4 \uac00\uae4c\uc6b4 \ubbf8\ub798\uc5d0 \uacf5\uac1c \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110 \uc0ac\uc6a9\uc774 \uac00\uc18d\ud654\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>\uc911\uc694\ud55c \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uacfc \uc0c1\ud638 \uc791\uc6a9<\/h2>\n<p><span style=\"font-weight: 400;\">\uae30\uc5c5\uc740 \uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \ub9c8\ucf00\ud305\uc758 \ub3c4\uad6c\ub85c\ub9cc \ubcf4\uc544\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \uc2dc\uc57c\ub97c \ub113\ud600 \uace0\uac1d \ubc0f \uc7a0\uc7ac \uace0\uac1d\uacfc \uad50\ub958\ud558\uace0 \uc5f0\uacb0\ud558\uae30 \uc704\ud55c \uc911\uc694\ud55c \ucc44\ub110\ub85c \ubc1b\uc544\ub4e4\uc5ec\uc57c \ud569\ub2c8\ub2e4. \ub610\ud55c \uc911\uc694\ud55c \uace0\uac1d \ub370\uc774\ud130\uc640 \ube44\uc988\ub2c8\uc2a4 \ud1b5\ucc30\ub825\uc744 \uc5bb\uc744 \uc218 \uc788\ub294, \ub9e4\uc6b0 \uc911\uc694\ud558\uba74\uc11c\ub3c4 \uc544\uc9c1 \uac1c\ubc1c \uac00\ub2a5\uc131\uc774 \ub9ce\uc740 \uc0c8\ub85c\uc6b4 \uae30\ud68c\ub85c \uc778\uc2dd\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span> <span style=\"font-weight: 400;\">\uaddc\ubaa8\uc640 \uc9c0\uc5ed\uc5d0 \uad00\uacc4\uc5c6\uc774, \ubaa8\ub4e0 \uae30\uc5c5\uc740 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110\uc744 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5\uc5d0 \ud1b5\ud569\ud558\ub294 \ubc29\ubc95\uc744 \ubcf8\uaca9\uc801\uc73c\ub85c \uace0\ubbfc\ud574\uc57c \ud569\ub2c8\ub2e4. \ub2e4\uc74c\uacfc \uac19\uc774 \uc2dc\uc791\ud574 \ubcf4\uc138\uc694.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uae30\uc874 \uace0\uac1d\uacfc \uc7a0\uc7ac \uace0\uac1d\uc758 \ud604\uc7ac \uc704\uce58\ub97c \ud3c9\uac00\ud558\uace0, \uc77c\ubc29\uc801\uc778 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uac00 \uc544\ub2cc \uc120\uc81c\uc801\uc778 \ub300\ud654\ub85c \uace0\uac1d\uacfc \ub9cc\ub0a0 \uc900\ube44\ub97c \ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ub3c4\uad6c\uc640 \ub9ac\uc18c\uc2a4\ub85c \uc11c\ube44\uc2a4 \ud300\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110\uc5d0\uc11c \uc5bb\uc740 \ud48d\ubd80\ud55c \ub370\uc774\ud130\uc640 \ud1b5\ucc30\ub825\uc744 \ub2e4\ub978 \uc11c\ube44\uc2a4 \ucc44\ub110\uacfc \uc5f0\uacb0\ud558\uc5ec \uace0\uac1d\uc774 \uc5b4\ub514\uc5d0 \uc788\ub4e0 \uc0c1\ud669\uc5d0 \ub9de\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uc120\uc81c\uc801\uc73c\ub85c \uba3c\uc800 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\ucc28\ubcc4\ud654\ub97c \uc704\ud574 \uc870\uc9c1\uc740<\/span> <span style=\"font-weight: 400;\">\ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc6d0\ud65c\ud55c \uacbd\ud5d8\uc744 \uc870\uc728<\/span><span style=\"font-weight: 400;\">\ud558\uace0, \ube0c\ub79c\ub4dc\uc640 \uc0c1\ud638 \uc791\uc6a9\ud558\ub294 \ubc29\uc2dd\uc5d0 \uad00\uacc4\uc5c6\uc774 \uace0\uac1d\uc758 \uc0c1\ud669\uc5d0 \ub9de\ub294 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \uc77c\uceec\uc5b4 \ucc44\ub110\uc758 \uc601\ud5a5\uc744 \ubc1b\uc9c0 \uc54a\ub294 \u2018\ucc44\ub110\ub9ac\uc2a4 \uacbd\ud5d8\u2019\uc774\ub77c\uace0 \ud569\ub2c8\ub2e4. \uc18c\ube44\uc790\uac00 \uc5b4\ub5a4 \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\ub4e0 \ub3d9\uc77c\ud55c \uacbd\ud5d8\uc744 \ud574\uc57c \ud55c\ub2e4\ub294 \uac1c\ub150\uc785\ub2c8\ub2e4.<\/span> \uc18c\ube44\uc790\uac00 \uc628\ub77c\uc778, \uc624\ud504\ub77c\uc778, \ubaa8\ubc14\uc77c \ub4f1 \ub2e4\uc591\ud55c \uacbd\ub85c\uc640 \ub514\ubc14\uc774\uc2a4\ub97c \ub118\ub098\ub4e4\uba70 \uc0c1\ud488\uc744 \uac80\uc0c9\ud558\uace0 \uad6c\ub9e4\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/omnichannel\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\uc634\ub2c8\ucc44\ub110<\/span><\/a><span style=\"font-weight: 400;\">\uc740 \ub54c\ub85c \ub2e8\uc808\ub41c \uacbd\uc6b0\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7f0 \uc0c1\ud669\uc5d0\uc11c\ub294 \uc18c\ube44\uc790\ub4e4\uc5d0\uac8c \ubaa8\ub4e0 \ucc44\ub110\uc744 \uc81c\uacf5\ud558\uc9c0\ub9cc \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc9c0\ub294 \ubabb\ud569\ub2c8\ub2e4. \ucc44\ub110\uc5d0 \uc601\ud5a5\uc744 \ubc1b\uc9c0 \uc54a\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uba74 \uce74\uce74\uc624\ud1a1\uc5d0\uc11c \uc2dc\uc791\ud55c \ub300\ud654\ub97c \uc804\ud654\uc5d0\uc11c \ub05d\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d \ucee8\ud14d\uc2a4\ud2b8\ub294 \uc0ac\ub78c\uc774\ub098 \ubd07\uc758 \uc9c0\uc6d0 \uc5ec\ubd80\uc640 \uc0c1\uad00\uc5c6\uc774, \ud55c \ub300\ud654 \ubc0f \ucc44\ub110\uc5d0\uc11c \ub2e4\ub978 \ub300\ud654 \ubc0f \ucc44\ub110\ub85c \uc804\ub2ec\ub429\ub2c8\ub2e4.<\/span> <span style=\"font-weight: 400;\">\ucc44\ub110\ub9ac\uc2a4 \uacbd\ud5d8\uc758 \ubbf8\ub798\ub85c \ub098\uc544\uac00\ub294 \uae38\uc5d0\ub294 \ubc18\ub4dc\uc2dc \uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \ud3ec\ud568\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>\uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \ud1b5\ud55c \uace0\uac1d\uc5d0 \ub300\ud55c \uae4a\uc740 \uc774\ud574<\/h2>\n<p><span style=\"font-weight: 400;\">\ub514\uc9c0\ud138 \uacbd\uc81c\uc5d0\uc11c \uae30\uc5c5\uc740 \ub04a\uc784\uc5c6\uc774 \ubcc0\ud654\ud558\ub294 \uace0\uac1d \uae30\ubc18\uacfc \uc5f0\uacb0\ud558\uae30 \uc704\ud574 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110 \uc0ac\uc6a9\uc744 \ud655\ub300\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \uc9c0\uc6d0\ud558\uae30 \uc704\ud574<\/span> <a href=\"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/genesys-to-acquire-radarr-technologies-unifying-the-customer-experience-like-never-before\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\uc81c\ub124\uc2dc\uc2a4\ub294 Radarr Technologies\ub97c \uc778\uc218\ud588\uc2b5\ub2c8\ub2e4<\/span><\/a><span style=\"font-weight: 400;\">. \uc774 \ud68c\uc0ac\ub294 \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \uc2e4\ud589\ub418\ub294 AI \uae30\ubc18\uc758 \uc18c\uc15c \ubc0f \ub514\uc9c0\ud138 \ub9ac\uc2a4\ub2dd, \ubd84\uc11d \ubc0f \uc18c\ube44\uc790 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uae30\uc5c5\uc785\ub2c8\ub2e4. \ub9ce\uc740 \uae30\uc5c5\uc774 Radarr \ud50c\ub7ab\ud3fc \uc744 \ud1b5\ud574 \uc18c\uc15c\ubbf8\ub514\uc5b4 \ubc0f \ub514\uc9c0\ud138 \ub300\ud654\uc5d0\uc11c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc5bb\uc740 \ub370\uc774\ud130 \uc2dc\uac01\ud654, \ub300\uc2dc\ubcf4\ub4dc, \uc778\uc0ac\uc774\ud2b8 \ud1b5\uacc4 \uae30\ub2a5\uc744 \uc774\uc6a9\ud574 \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9ac\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys\ub294 \uae30\uc5c5\uacfc \uc870\uc9c1\uc774 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uace0\uac1d \uc5ec\uc815\uc744 \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc73c\ub85c \uc5f0\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d Radarr\uc758 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uae30\ub2a5\uc744 \ub2f9\uc0ac AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc5d0 \ub3c4\uc785\ud560 \uc608\uc815\uc785\ub2c8\ub2e4. \uae30\uc874\uc758 \uac1c\uc778 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/social-media-customer-service\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \uba54\uc2dc\uc9d5 \uc194\ub8e8\uc158<\/span><\/a>\uc744 \ube44\ub86f\ud55c Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc758<\/span> <span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/voice-services\" target=\"_blank\" rel=\"noopener\">\uc74c\uc131<\/a><\/span><span style=\"font-weight: 400;\"> \ubc0f<\/span> <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\ub514\uc9c0\ud138<\/span><\/a><span style=\"font-weight: 400;\"> \uc81c\ud488\uacfc \uacb0\ud569\ud558\uba74<\/span> <span style=\"font-weight: 400;\">\uc870\uc9c1\uc740 \uc774\ub7ec\ud55c \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uc758 \uc758\uacac\uc744 \uacbd\uccad\ud558\uace0, \uace0\uac1d\uc758 \ubb38\uc758\ub97c \ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \ub300\ud654\ub85c \uc804\ud658\ud560 \uc218 \uc788\ub294 \ucc28\ubcc4\ud654\ub41c \uc5ed\ub7c9\uc744 \uac16\ucd94\uac8c \ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Radarr Technologies\uc758 \uc5ed\ub7c9\uacfc Genesys Cloud\uc758 \ud1b5\ud569\uc73c\ub85c \uae30\uc5c5\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \uc774\uc810\uc744 \uc5bb\uac8c \ub429\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0\uc11c \uc5bb\uc740 \uc778\uc0ac\uc774\ud2b8\ub97c \uace0\uac1d\uc5d0 \ub300\ud55c 360\ub3c4 \ubdf0\ub97c \uc704\ud55c \uc911\uc694\ud55c \uc18c\uc2a4\ub85c \ud1b5\ud569\ud558\uace0 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Genesys AI<\/span><\/a><span style=\"font-weight: 400;\">\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \ud0dc\ub3c4, \uac10\uc815, \uc778\ud130\ub799\uc158 \ub370\uc774\ud130\ub97c CX \uc804\ubc18\uc5d0 \ub354\uc6b1 \ud6a8\uc728\uc801\uc73c\ub85c \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4<\/span><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Apple App Store, Facebook, Instagram, X, YouTube, Google Play, Google My Business \ub4f1 \uc5ec\ub7ec \ud50c\ub7ab\ud3fc\uc758 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uac8c\uc2dc\ubb3c\uc758 \uc0c8\ub85c\uc6b4 \ub300\ud654\uc5d0 \ubc14\ub85c \uc811\uadfc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Radarr\uc758 AI \uae30\ubc18 \ub2e4\uad6d\uc5b4 \uac10\uc815 \ubaa8\ub378\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc790\uccb4 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP) \uae30\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ucf1c \uace0\uac1d\uc744 \ub354 \uc798 \uc774\ud574\ud558\uace0 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Radarr\ub294 100\uac1c \uc774\uc0c1\uc758 \uc5b8\uc5b4\uc640 \ubc29\uc5b8\uc5d0 \ub300\ud55c \ucd94\uac00 NLP\ub97c Genesys\uc5d0 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774 \uae30\ub2a5\uc744 Genesys \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc5d0 \ub3c4\uc785\ud558\uba74 \uc5b8\uc5b4\uc640 \ubc29\uc5b8\uc744 \uc544\uc6b0\ub974\ub294 \uace0\uac1d\uc758 \uc9c0\uc5ed\uc801 \uc18d\uc5b4\uc640 \uad6c\uc5b4\uc801 \ud45c\ud604\uc744 \ud0d0\uc9c0\ud558\ub294 \ub2a5\ub825\uc744 \ud5a5\uc0c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\n<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\uae30\uc5c5\uc740 Radarr\uc758 \uae30\ub2a5\uc744 Genesys Cloud\uc640 \uacb0\ud569\ud568\uc73c\ub85c\uc368 \uace0\uac1d \uacbd\ud5d8\uc744 \ud1b5\ud569\ud558\uace0 \uac1c\uc778\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys\ub294 \uae30\uc5c5\uc774 \uae30\uc874 \uc11c\ube44\uc2a4 \ucc44\ub110\uacfc \uacf5\uac1c \uc18c\uc15c \ubbf8\ub514\uc5b4 \ud53c\ub4dc\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5f0\uacb0\ud558\uc5ec \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uac15\ud654\ud558\uace0, <\/span> <span style=\"font-weight: 400;\">\uace0\uac1d \ucda9\uc131\ub3c4<\/span><span style=\"font-weight: 400;\">\uc640 \ucc28\ubcc4\ud654\ub97c \uc774\ub044\ub294 \ud48d\ubd80\ud55c \ucee8\ud14d\uc2a4\ud2b8 \uae30\ubc18\uc758 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uac83\uc785\ub2c8\ub2e4.<\/span> <span style=\"font-weight: 400;\">Genesys Cloud\ub97c \uc704\ud55c \uae30\ubcf8 \ud1b5\ud569\uc5d0 \uc55e\uc11c, \uae30\uc5c5\uacfc \uc870\uc9c1\uc5d0\uc11c\ub294 2024\ub144 1\ubd84\uae30 \uc911\uc5d0 \uc81c\uacf5 \uc608\uc815\uc778 Radarr\uc758 \uae30\ub2a5\uc744 Genesys AppFoundry<\/span><sup><span style=\"font-weight: 400;\">\u00ae<\/span><\/sup><span style=\"font-weight: 400;\"> Marketplace\uc5d0\uc11c \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\ub9cc \uc77c\ubd80 \uc9c0\uc5ed\uc5d0\uc11c\ub294 \uc774 \uae30\ub2a5\uc774 \uc81c\ud55c\uc801\uc73c\ub85c \uc81c\uacf5\ub429\ub2c8\ub2e4.<\/span><\/p>\n<p>\uace0\uac1d \uc11c\ube44\uc2a4\uc6a9 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc18c\ud504\ud2b8\uc6e8\uc5b4 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/social-media-customer-service\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc18c\uc15c \ubbf8\ub514\uc5b4\ub294 \uc804 \uc138\uacc4 \ubaa8\ub4e0 \uc0ac\ub78c\ub4e4\uc744 \uc5f0\uacb0\ud558\ub294 \uac15\ub825\ud55c \ub3c4\uad6c\uc785\ub2c8\ub2e4. \uc624\ub298\ub0a0 \uc18c\ube44\uc790\ub4e4\uc740 \uc804\ud654, \ubb38\uc790, \uc6f9 \ucc44\ud305\uacfc \uac19\uc740 \uc804\ud1b5\uc801\uc778 \uc11c\ube44\uc2a4 \ucc44\ub110\uc774 \uc544\ub2cc, \uacf5\uac1c\ub41c SNS\ub97c \ud1b5\ud574 \uae30\uc5c5\uacfc \uc18c\ud1b5\ud558\uace0\uc790 \ud569\ub2c8\ub2e4. \uc911\ub3d9\uacfc \uc544\uc2dc\uc544\uc5d0\uc11c \ub354\uc6b1 \uadf8\ub807\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ub9ce\uc740 \uae30\uc5c5\uc758 \uace0\uac1d \uacbd\ud5d8(CX) \ubd80\uc11c\ub294 \uc774\ub7ec\ud55c \uc720\ud615\uc758 \uace0\uac1d \ucc38\uc5ec\uc5d0 \ubbfc\ucca9\ud558\uac8c \ub300\uc751\ud560 \uc900\ube44\uac00 \ub418\uc5b4 \uc788\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uadf8\ub85c \uc778\ud574 \uace0\uac1d \ubc0f \uc7a0\uc7ac \uace0\uac1d\uacfc \uad00\uacc4\ub97c \ub9cc\ub4e4\uace0 \ubaa8\ub4e0 [&hellip;]<\/p>\n","protected":false},"author":287,"featured_media":507919,"template":"","tax_priority":[54],"tax_blogtype":[17757],"tax_blogcategory":[15953,13216,13126],"tax_contenttheme":[14872,14874],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16263],"tax_products_programs":[],"tax_buying_job":[16643],"tax_buyer_persona":[16895],"tax_sector":[],"tax_segment":[17133,17085,17120],"class_list":["post-523251","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-executives-ko-kr","tax_blogcategory-announcements-ko-kr","tax_blogcategory-digital-ko-kr","tax_blogcategory-cloud-ko-kr","tax_contenttheme-improve-customer-experience-ko-kr","tax_contenttheme-level-up-your-technology-ko-kr","tax_capability_sitewide-digital-ko-kr","tax_buying_job-job-1-problem-identification-ko-kr","tax_buyer_persona-business-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/523251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/287"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/523251\/revisions"}],"predecessor-version":[{"id":523481,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/523251\/revisions\/523481"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/507919"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=523251"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=523251"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=523251"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=523251"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=523251"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=523251"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=523251"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=523251"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=523251"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=523251"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=523251"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=523251"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=523251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}