{"id":523248,"date":"2024-06-10T23:40:32","date_gmt":"2024-06-11T06:40:32","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/accelerating-the-future-of-experience-as-a-service"},"modified":"2024-06-11T22:51:58","modified_gmt":"2024-06-12T05:51:58","slug":"accelerating-the-future-of-experience-as-a-service","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/accelerating-the-future-of-experience-as-a-service","title":{"rendered":"\uc11c\ube44\uc2a4\ud615 \uacbd\ud5d8\uc758 \ubbf8\ub798 \uac00\uc18d\ud654"},"content":{"rendered":"<p style=\"text-align: left;\">\uc624\ub298\ub0a0 \ube44\uc988\ub2c8\uc2a4\ub294 AI\uc758 \uc18d\ub3c4\ub85c \uc6c0\uc9c1\uc774\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI\ub294 \uc5c5\uacc4\ub97c \ubcc0\ud654\uc2dc\ud0a4\uace0 \uc0c8\ub85c\uc6b4 \uc218\uc900\uc758 \uc0dd\uc0b0\uc131\uc744 \ubc1c\ud718\ud558\uba70, \uadf8 \uacfc\uc815\uc5d0\uc11c \uc138\uacc4 \uacbd\uc81c\ub97c \uae09\uaca9\ud788 \ubcc0\ud654\uc2dc\ud0ac \ube60\ub974\uac8c \uc9c4\ud654\ud558\ub294 \uae30\uc220\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc778\uacf5 \uc9c0\ub2a5(AI)\uc740 \ud68c\uc758\uc2e4\uc5d0\uc11c \uc4f0\uc774\ub294 \uc720\ud589\uc5b4\uc77c \ubfd0\uc774\uace0 \uc9c4\uc9dc \ud798\uc740 \uadf8 \uc548\uc5d0\uc11c, \ub354 \uc815\ud655\ud558\uac8c\ub294 \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \uc77c\uc5b4\ub098\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p style=\"text-align: left;\">AI\uc640 \ud074\ub77c\uc6b0\ub4dc\ub294 \ubc00\uc811\ud55c \uc5f0\uad00\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\uc758 \ub9c9\ub300\ud55c \ucef4\ud4e8\ud305 \ub2a5\ub825, \uc2a4\ud1a0\ub9ac\uc9c0 \uc6a9\ub7c9 \ubc0f \ud655\uc7a5\uc131\uc774 \uc5c6\ub2e4\uba74 AI\uac00 \ucc3d\ucd9c\ud558\ub294 \ubb34\ud55c\ud55c \uae30\ud68c\ub294 \uc624\ud788\ub824 \uc804\ud600 \uac10\ub3d9\uc801\uc774\uc9c0 \uc54a\uc744 \uac83\uc785\ub2c8\ub2e4. AI\uc758 \ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378\uc740 \uc81c\ud55c\ub418\uace0 \ud559\uc2b5 \ub2a5\ub825\uc740 \uc720\ud55c\ud55c \ub370\uc774\ud130 \uc138\ud2b8\uc5d0 \uc81c\ud55c\ub420 \uac83\uc774\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc9c1\uc6d0 \ubc0f \uace0\uac1d\uacfc \ub354\uc6b1 \uae34\ubc00\ud55c \uad00\uacc4\ub97c \uad6c\ucd95\ud558\ub824\ub294 \uc870\uc9c1\uc774 \ud074\ub77c\uc6b0\ub4dc\ub85c \uacbd\uc7c1\ud558\uace0 \uc788\ub294 \uac83\uc740 \ub180\ub77c\uc6b4 \uc77c\uc774 \uc544\ub2d9\ub2c8\ub2e4.<\/p>\n<p style=\"text-align: left;\">\uc791\ub144 <a href=\"https:\/\/www.mckinsey.com\/capabilities\/mckinsey-digital\/our-insights\/the-economic-potential-of-generative-ai-the-next-productivity-frontier#key-insights\" target=\"_blank\" rel=\"noopener\">McKinsey \uc5f0\uad6c<\/a>\uc5d0 \ub530\ub974\uba74 \uc0dd\uc131\ud615 AI\ub97c \uace0\uac1d \uad00\ub9ac \uae30\ub2a5\uc5d0 \uc801\uc6a9\ud558\uba74 \ud604\uc7ac \ube44\uc6a9\uc5d0\uc11c \uc5f0\uac04 \uc0dd\uc0b0\uc131\uc774 30~45% \uc99d\uac00\ud55c\ub2e4\uace0 \ud569\ub2c8\ub2e4. \uacf5\uac10 \uae30\ubc18\uc758 \uac1c\uc778\ud654\ub41c \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uacbd\ud5d8\uacfc \uacb0\ud569\ub41c \uc774\ub7ec\ud55c \uc808\uac10 \ud6a8\uacfc\ub294 \ub2f9\uc0ac\uc5d0\uc11c Experience as a Service<sup>\u00ae<\/sup>(\uc11c\ube44\uc2a4\ud615 \uacbd\ud5d8)\uc774\ub77c\uace0 \ubd80\ub974\ub294 \uacbd\ud5d8 \uacbd\uc81c\uc5d0\uc11c \uc9c1\uc6d0 \ubc0f \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ud655\ubcf4\ud558\ub294 \ub370 \uc911\uc694\ud55c \uc694\uc18c\uc785\ub2c8\ub2e4. AI\uc758 \uc804\ub840 \uc5c6\ub294 \uacfc\ub300 \uad11\uace0\ub294 \uc608\uc0c1\uce58 \ubabb\ud55c \uc77c\uc774 \uc544\ub2c8\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p style=\"text-align: left;\">\uac70\uc758 5\ub144 \uc804\uc774\uc790 Genesys\uc5d0 \uc785\uc0ac\ud55c \ud6c4 \ud55c \ub2ec\ub3c4 \ucc44 \ub418\uae30 \uc804\uc778 2019\ub144\uc5d0 \uc800\ub294 Xperience\ub77c\ub294 \uace0\uac1d \ubc0f \ud30c\ud2b8\ub108 \ub300\uc0c1 \ud589\uc0ac\uc5d0\uc11c AI\uc640 \ud074\ub77c\uc6b0\ub4dc\uc758 \uc0ac\uc6a9\uc774 \uc5b4\ub5bb\uac8c \uc804 \uc138\uacc4\uc5d0 \uc0c8\ub85c\uc6b4 \uc218\uc900\uc758 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc120\uc0ac\ud560 \uac83\uc778\uc9c0\uc5d0 \ub300\ud574 \uac15\uc5f0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><iframe title=\"YouTube \ube44\ub514\uc624 \ud50c\ub808\uc774\uc5b4\" src=\"\/\/www.youtube.com\/embed\/ui3kYEPukNA?si=PGs1EHQqhHxMO6Tg&amp;start=972&amp;end=999\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\">2022\ub144 10\uc6d4, \ubbf8\ub798\uac00 \ub3c4\ub798\ud588\uc74c\uc774 \ubd84\uba85\ud574\uc84c\uc2b5\ub2c8\ub2e4. \ub2f9\uc0ac\uc5d0\uc11c\ub294 \uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc \uc81c\ud488\uc758 \ucd5c\uc885 \ud310\ub9e4, \uc628\ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158 \uc720\uc9c0 \uad00\ub9ac \ubc0f \uc9c0\uc6d0\uc5d0 \uc8fc\ub825\ud558\uae30 \uc704\ud55c Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc5d0 \ub300\ud55c \ud5a5\ud6c4 \ud22c\uc790\uc758 \uc804\ub7b5\uc801 \uc911\uc2ec\uc744 \ub9c8\ub828\ud588\uc2b5\ub2c8\ub2e4. Genesys Cloud\uac00 \ub2f9\uc0ac\uc758 AI \ud601\uc2e0 \uc5d4\uc9c4\uc73c\ub85c \uc131\uc7a5\ud55c \uac83\uc740 \ub180\ub78d\uc2b5\ub2c8\ub2e4. \uc624\ub298\ub0a0 \uac70\uc758 140\ub9cc \uba85\uc758 \uc0c1\ub2f4\uc0ac\uc640 5,700\uba85 \uc774\uc0c1\uc758 \uace0\uac1d\uc774 Genesys \ud50c\ub7ab\ud3fc\uc5d0 \uc0c1\uc8fc\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\ub09c 4\ub144 \ub3d9\uc548 970\uac1c\uc758 \uc870\uc9c1\uc774 \ub2f9\uc0ac \uc628\ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158\uc5d0\uc11c \ubc97\uc5b4\ub0ac\uc73c\uba70, \ucd5c\uadfc \ud68c\uacc4 \ubd84\uae30\ub294 Genesys Cloud\ub85c CX\ub97c \ubc1c\uc804\uc2dc\ud0a8 \uaddc\ubaa8 \ubc0f \uacc4\uc57d \uba74\uc5d0\uc11c \uc5ed\uc0ac\uc0c1 \uac00\uc7a5 \ud070 \ubd84\uae30\uc600\uc2b5\ub2c8\ub2e4.<\/p>\n<p style=\"text-align: left;\">2028\ub144 12\uc6d4 31\uc77c\uc5d0 \uc774\ub7ec\ud55c \ubbf8\ub798\ub97c \ubc1b\uc544\ub4e4\uc774\uace0 Genesys Engage\u2122 \uc628\ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158\uc758 \uc885\ub9d0\uc744 \uacf5\uc2dd\ud654\ud569\ub2c8\ub2e4. \uc774 \uc77c\uc815\uc740 \uc774\uc804\uc5d0 Genesys Engage \uace0\uac1d\uacfc \uacf5\uc720\ud588\ub358 \ub0b4\uc6a9\uacfc \uc77c\uce58\ud558\uba70 Genesys Cloud\ub85c \uc131\uacf5\uc801\uc73c\ub85c \uc804\ud658\ud558\uae30\uae4c\uc9c0 5\ub144\uc774 \uc18c\uc694\ub429\ub2c8\ub2e4.<\/p>\n<p style=\"text-align: left;\">\ub610\ud55c \uc624\ub298 \uc800\ub294 \uace0\uac1d\uc758 \ub2e4\uc591\ud55c \uc694\uad6c\ub97c \uc720\uc5f0\ud558\uace0 \uc6d0\ud65c\ud558\uac8c \ub2e4\ub8f0 \uc218 \uc788\ub3c4\ub85d \uc124\uacc4\ub41c \uac15\ub825\ud55c \uc778\uc13c\ud2f0\ube0c\ub97c \ubc1c\ud45c\ud558\uac8c \ub418\uc5b4 \ub9e4\uc6b0 \uae30\uc058\uac8c \uc0dd\uac01\ud569\ub2c8\ub2e4. Genesys Cloud\ub294 \uc5c5\uacc4\ub97c \uc120\ub3c4\ud558\ub294 AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ube60\ub974\uac8c \ubd80\uc0c1\ud588\uc2b5\ub2c8\ub2e4. Genesys Cloud\ub294 \uc5c5\uacc4 \ucd5c\uace0 \ubd84\uc11d\uac00\ub4e4\ub85c\ubd80\ud130 \uc77c\uad00\ub418\uace0 \uc9c0\uc18d\uc801\uc778 \uc778\uc815\uc744 \ubc1b\uace0 \uc788\uc73c\uba70 \uc8fc\uc694 \uc778\uc815 \ubc1b\ub294 \ubd80\ubd84\uc5d0\ub294 \ub2e4\uc74c \ud56d\ubaa9\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<ul style=\"text-align: left;\">\n<li>Genesys\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-named-gartner-magic-quadrant-for-contact-center-as-a-service-leader\" target=\"_blank\" rel=\"noopener\">2023 Gartner<sup>\u00ae<\/sup> Magic Quadrant\u2122 for Contact Center as a Service<\/a><sup>[i]<\/sup>\uc5d0\uc11c \uac00\uc7a5 \ub192\uc740 \uc2e4\ud589 \ub2a5\ub825\uc744 \uc778\uc815\ubc1b\uc558\uc2b5\ub2c8\ub2e4. \uc774\ub85c\uc368 Genesys\ub294 9\ubc88\uc774\ub098 Magic Quadrant \ub9ac\ub354\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/li>\n<li>IDC\ub294 <a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-named-a-leader-by-the-idc-marketscape-for-general-purpose-conversational-ai-software\" target=\"_blank\" rel=\"noopener\">IDC MarketScape<\/a>\uc758 \ub2e4\uc74c \ud56d\ubaa9\uc5d0\uc11c <a href=\"https:\/\/www.genesys.com\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-software-2023-vendor-assessment\" target=\"_blank\" rel=\"noopener\">Genesys\ub97c \ub9ac\ub354\ub85c \uc120\uc815\ud588\uc2b5\ub2c8\ub2e4. \uc804 \uc138\uacc4 \ubc94\uc6a9 \ub300\ud654\ud615 AI \uc18c\ud504\ud2b8\uc6e8\uc5b4 2023 \uacf5\uae09\uc5c5\uccb4 \ud3c9\uac00<\/a><sup>[ii]<\/sup>.<\/li>\n<li>Genesys\ub294 <a href=\"https:\/\/www.genesys.com\/resources\/the-forrester-wave-contact-center-as-a-service\" target=\"_blank\" rel=\"noopener\">The Forrester Wave\u2122 2023\ub144 1\ubd84\uae30 \ub2e4\uc74c \ud56d\ubaa9\uc5d0\uc11c <\/a><a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3886588-1&amp;h=3901134522&amp;u=https%3A%2F%2Fwww.genesys.com%2Fpress%3Frelease%3D122889&amp;a=named\" target=\"_blank\" rel=\"noopener\">\ub9ac\ub354\ub85c \uc120\uc815\ub418\uc5c8\uc2b5\ub2c8\ub2e4<\/a><a href=\"https:\/\/www.genesys.com\/resources\/the-forrester-wave-contact-center-as-a-service\" target=\"_blank\" rel=\"noopener\">. \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130<\/a>.<sup>[iii]<\/sup><\/li>\n<li>Genesys\ub294 \ud68c\uc0ac\uc758 4\uac1c\uc758 \uc9c0\uc5ed \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ub808\uc774\ub354\uc5d0\uc11c <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3908261-1&amp;h=564538245&amp;u=https%3A%2F%2Fwww.genesys.com%2Fcampaign%2F1-in-cloud-contact-center-growth-globally&amp;a=No.+1+growth+leader+by+Frost+%26+Sullivan\" target=\"_blank\" rel=\"noopener\">Frost &amp; Sullivan\uc774 \uc120\uc815\ud55c \ucd5c\uace0\uc758 \uc131\uc7a5 \ub9ac\ub354<\/a>\ub85c \uc138\uacc4\uc801\uc778 \uc778\uc815\uc744 \ubc1b\uc558\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\">\uac04\ub2e8\ud788 \ub9d0\ud574\uc11c, AI \uc2dc\ub300\uc758 \uc11c\ube44\uc2a4\ud615 \uacbd\ud5d8\uc5d0\ub294 \ud074\ub77c\uc6b0\ub4dc\ub9cc\uc774 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uc744 \ud544\uc694\ub85c \ud569\ub2c8\ub2e4. \uac1c\uc778\ud654\ub41c \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uc9c1\uc6d0 \ubc0f \uace0\uac1d \uacbd\ud5d8\uc744 \uc870\uc728\ud558\uba70 \ucd5c\uc801\ud654\ud558\ub294 Genesys Cloud\uc758 \ud798\uc740 \uadf8 \ub2a5\ub825\uc744 \uc9c0\uc6d0\ud558\ub294 AI\ub9cc\ud07c \ubb34\ud55c\ud569\ub2c8\ub2e4. \ub354 \ub9ce\uc740 \uace0\uac1d\uc5d0\uac8c \uc774\ub7ec\ud55c \uc7a0\uc7ac\ub825\uc744 \uc57d\uc18d\ud560 \uc218 \uc788\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4.<\/p>\n<p style=\"text-align: left;\"><span class=\"text-12\" data-contrast=\"auto\">[i]<\/span><a class=\"text-12\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Gartner Magic Quadrant for Contact Center as a Service<\/span><\/a><span class=\"text-12\" data-contrast=\"auto\">, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 2023\ub144 8\uc6d4 7\uc77c <\/span><i class=\"text-12\"><span data-contrast=\"none\">Genesys\ub294 2016\ub144\uacfc 2015\ub144 \ubcf4\uace0\uc11c &#8216;\ubd81\ubbf8 Magic Quadrant for Contact Center as a Service&#8217;\uc5d0\uc11c &#8216;\uc778\ud130\ub799\ud2f0\ube0c \uc778\ud154\ub9ac\uc804\uc2a4&#8217;\ub85c \uc120\uc815\ub418\uc5c8\uc2b5\ub2c8\ub2e4. Genesys\ub294 2016\ub144 &#8216;\uc778\ud130\ub799\ud2f0\ube0c \uc778\ud154\ub9ac\uc804\uc2a4&#8217;\ub97c \uc778\uc218\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/i><span class=\"text-12\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p class=\"text-12\" style=\"text-align: left;\"><i><span data-contrast=\"none\">Magic Quadrant for Contact Center as a Service\ub294 \uc774\uc804\uc5d0 \ubd81\ubbf8 Magic Quadrant for Contact Center as a Service \ubd80\ubb38\uc73c\ub85c \ubd88\ub838\uc2b5\ub2c8\ub2e4.<\/span><\/i><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p class=\"text-12\" style=\"text-align: left;\"><span data-contrast=\"auto\">Gartner \uba74\ucc45 \uace0\uc9c0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p class=\"text-12\" style=\"text-align: left;\"><span data-contrast=\"auto\">Gartner\ub294 \uc5f0\uad6c \uac04\ud589\ubb3c\uc5d0 \uae30\uc220\ub41c \uc5b4\ub5a0\ud55c \uacf5\uae09\uc5c5\uccb4, \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\ub3c4 \ud64d\ubcf4\ud558\uc9c0 \uc54a\uc73c\uba70, \uae30\uc220 \uc0ac\uc6a9\uc790\uc5d0\uac8c \ucd5c\uace0 \ub4f1\uae09 \ub610\ub294 \uae30\ud0c0 \uc790\uaca9\uc744 \uac16\ucd98 \uacf5\uae09\uc5c5\uccb4\ub4e4\ub9cc \uc120\ud0dd\ud558\ub3c4\ub85d \uad8c\uace0\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. Gartner \uc5f0\uad6c \uac04\ud589\ubb3c\uc740 Gartner\uc758 \uc5f0\uad6c \uc870\uc9c1\uc758 \uc758\uacac\uc73c\ub85c \uad6c\uc131\ub418\uc5b4 \uc788\uc73c\uba70 \uc0ac\uc2e4\uc758 \uc9c4\uc220\ub85c \ud574\uc11d\ub3fc\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. Gartner\ub294 \uc774 \uc5f0\uad6c\uc640 \uad00\ub828\ud558\uc5ec \uc5b4\ub5a4 \uba85\uc2dc\uc801 \ub610\ub294 \ubb35\uc2dc\uc801 \ubcf4\uc99d(\uc0c1\uc5c5\uc131 \ub610\ub294 \ud2b9\uc815 \ubaa9\uc801\uc744 \uc704\ud55c \uc801\ud569\uc131\uc5d0 \ub300\ud55c \ubcf4\uc99d \ud3ec\ud568)\ub3c4 \ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p class=\"text-12\" style=\"text-align: left;\"><span data-contrast=\"auto\">GARTNER\ub294 \ubbf8\uad6d \ubc0f \uae30\ud0c0 \uad6d\uac00\uc5d0\uc11c Gartner, Inc. \ubc0f\/\ub610\ub294 \ud574\ub2f9 \uacc4\uc5f4\uc0ac\ub4e4\uc758 \ub4f1\ub85d \uc0c1\ud45c \ubc0f \uc11c\ube44\uc2a4 \ud45c\uc2dc\uc774\uba70, MAGIC QUADRANT\ub294 Gartner, Inc. \ubc0f\/\ub610\ub294 \ud574\ub2f9 \uacc4\uc5f4\uc0ac\ub4e4\uc758 \ub4f1\ub85d \uc0c1\ud45c\uc774\uba70 \ud5c8\uac00\ub97c \ubc1b\uc544 \ubcf8 \ubb38\uc11c\uc5d0\uc11c \uc0ac\uc6a9\ub418\uc5c8\uc2b5\ub2c8\ub2e4. All rights reserved.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<p class=\"text-12\" style=\"text-align: left;\"><span data-contrast=\"auto\">[ii]<\/span> <a href=\"https:\/\/www.genesys.com\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-software-2023-vendor-assessment\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">IDC, IDC MarketScape: \uc804 \uc138\uacc4 \ubc94\uc6a9 \ub300\ud654\ud615 AI \uc18c\ud504\ud2b8\uc6e8\uc5b4 2023 \uacf5\uae09\uc5c5\uccb4 \ud3c9\uac00, \ubb38\uc11c \ubc88\ud638 US49988023, 2023\ub144 11\uc6d4<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<p class=\"text-12\" style=\"text-align: left;\"><span data-contrast=\"auto\">[iii]<\/span> <span data-contrast=\"none\">The Forrester Wave: \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130, 2023\ub144 1\ubd84\uae30<\/span><span data-contrast=\"none\">, Forrester Research, Inc., Max Ball, <\/span><span data-contrast=\"none\">2023\ub144 3\uc6d4 27\uc77c<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<p class=\"text-12\" style=\"padding-left: 40px; text-align: left;\"><span data-contrast=\"none\">[1]<\/span><a href=\"https:\/\/www.genesys.com\/?post_type=resources&amp;p=457406\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\"> Frost Radar\u2122: \ubd81\ubbf8 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc2dc\uc7a5, 2022\ub144, 2022\ub144 10\uc6d4 28\uc77c \ubc1c\ud589<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p class=\"text-12\" style=\"padding-left: 40px; text-align: left;\"><span data-contrast=\"none\">[2]<\/span><a href=\"https:\/\/www.genesys.com\/en-gb?post_type=resources&amp;p=480864\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\"> Frost Radar\u2122: \uc720\ub7fd \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc2dc\uc7a5, 2023\ub144, 2023\ub144 4\uc6d4 27\uc77c \ubc1c\ud589<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/a><\/p>\n<p class=\"text-12\" style=\"padding-left: 40px; text-align: left;\"><span data-contrast=\"none\">[3]<\/span><a href=\"https:\/\/www.genesys.com\/en-sg?post_type=resources&amp;p=473680\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\"> Frost Radar\u2122: \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591\uc758 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc11c\ube44\uc2a4, 2023\ub144, 2023\ub144 4\uc6d4 6\uc77c \ubc1c\ud589<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/a><\/p>\n<p class=\"text-12\" style=\"padding-left: 40px; text-align: left;\"><span class=\"text-12\" data-contrast=\"none\"><span data-contrast=\"none\">[4]<\/span> <a href=\"https:\/\/www.genesys.com\/es-mx\/resources\/frost-radar-latam-cloud-cc\" target=\"_blank\" rel=\"noopener\">Frost Radar\u2122: \ub77c\ud2f4 \uc544\uba54\ub9ac\uce74 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130, 2023\ub144, 2023\ub144 5\uc6d4 19\uc77c \ubc1c\ud589<\/a><\/span><span class=\"text-12\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc624\ub298\ub0a0 \ube44\uc988\ub2c8\uc2a4\ub294 AI\uc758 \uc18d\ub3c4\ub85c \uc6c0\uc9c1\uc774\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI\ub294 \uc5c5\uacc4\ub97c \ubcc0\ud654\uc2dc\ud0a4\uace0 \uc0c8\ub85c\uc6b4 \uc218\uc900\uc758 \uc0dd\uc0b0\uc131\uc744 \ubc1c\ud718\ud558\uba70, \uadf8 \uacfc\uc815\uc5d0\uc11c \uc138\uacc4 \uacbd\uc81c\ub97c \uae09\uaca9\ud788 \ubcc0\ud654\uc2dc\ud0ac \ube60\ub974\uac8c \uc9c4\ud654\ud558\ub294 \uae30\uc220\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc778\uacf5 \uc9c0\ub2a5(AI)\uc740 \ud68c\uc758\uc2e4\uc5d0\uc11c \uc4f0\uc774\ub294 \uc720\ud589\uc5b4\uc77c \ubfd0\uc774\uace0 \uc9c4\uc9dc \ud798\uc740 \uadf8 \uc548\uc5d0\uc11c, \ub354 \uc815\ud655\ud558\uac8c\ub294 \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \uc77c\uc5b4\ub098\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI\uc640 \ud074\ub77c\uc6b0\ub4dc\ub294 \ubc00\uc811\ud55c \uc5f0\uad00\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\uc758 \ub9c9\ub300\ud55c \ucef4\ud4e8\ud305 \ub2a5\ub825, \uc2a4\ud1a0\ub9ac\uc9c0 \uc6a9\ub7c9 \ubc0f \ud655\uc7a5\uc131\uc774 \uc5c6\ub2e4\uba74 AI\uac00 \ucc3d\ucd9c\ud558\ub294 \ubb34\ud55c\ud55c [&hellip;]<\/p>\n","protected":false},"author":695,"featured_media":509177,"template":"","tax_priority":[54],"tax_blogtype":[17757],"tax_blogcategory":[15953,13126],"tax_contenttheme":[14872,14874,14873],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[18166],"tax_products_programs":[16464],"tax_buying_job":[16669],"tax_buyer_persona":[16914,16895],"tax_sector":[],"tax_segment":[17133,17085,17120],"class_list":["post-523248","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-executives-ko-kr","tax_blogcategory-announcements-ko-kr","tax_blogcategory-cloud-ko-kr","tax_contenttheme-improve-customer-experience-ko-kr","tax_contenttheme-level-up-your-technology-ko-kr","tax_contenttheme-improve-employee-experience-ko-kr","tax_capability_sitewide-cloud-migration-ko-kr","tax_products_programs-cx-evolution-ko-kr","tax_buying_job-job-2-solution-exploration-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-business-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/523248","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/695"}],"version-history":[{"count":9,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/523248\/revisions"}],"predecessor-version":[{"id":572354,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/523248\/revisions\/572354"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/509177"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=523248"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=523248"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=523248"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=523248"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=523248"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=523248"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=523248"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=523248"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=523248"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=523248"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=523248"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=523248"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=523248"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}