{"id":523236,"date":"2024-06-10T23:16:25","date_gmt":"2024-06-11T06:16:25","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/genesys-and-servicenow-the-power-of-a-unified-experience"},"modified":"2024-06-13T23:03:12","modified_gmt":"2024-06-14T06:03:12","slug":"genesys-and-servicenow-the-power-of-a-unified-experience","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-and-servicenow-the-power-of-a-unified-experience","title":{"rendered":"Genesys\uc640 ServiceNow, \ud1b5\ud569\ub41c \uacbd\ud5d8\uc758 \ud798"},"content":{"rendered":"<p>\ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc774 \uc804 \uc138\uacc4 \ubaa8\ub4e0 \uae30\uc5c5\uc758 \uc131\uacf5 \uae30\ubc18\uc774\ub77c\ub294 \uc0ac\uc2e4\uc740 \ub354 \uc774\uc0c1 \uc0c8\ub86d\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ub9ce\uc740 \uae30\uc5c5\uacfc \uc870\uc9c1\uc774 \uc0ac\uc77c\ub85c\ud654\ub41c \uc6b4\uc601\uc73c\ub85c \ud0c1\uc6d4\ud55c \uacbd\ud5d8 \uc81c\uacf5\uc5d0 \uadfc\ubcf8\uc801\uc778 \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud504\ub860\ud2b8 \uc624\ud53c\uc2a4\uc640 \ubc31\uc624\ud53c\uc2a4 \uc6b4\uc601\uc758 \ub2e8\uc808, \ubd80\uc11c\ubcc4 \uac01\uae30 \ub2e4\ub978 \uace0\uac1d \uc11c\ube44\uc2a4 \uc194\ub8e8\uc158, \uc77c\uad00\uc131 \uc5c6\ub294 \ub370\uc774\ud130 \ub4f1\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8\uc774 \ud30c\ud3b8\ud654\ub418\uace0, \uc778\ub825\uc774 \uc774\ud0c8\ud558\uace0, \ube44\uc6a9\uc774 \uc99d\uac00\ud569\ub2c8\ub2e4. \uc774 \uc911\uc694\ud55c \uacfc\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 \uc81c\ub124\uc2dc\uc2a4(Genesys)\uc640 \uc11c\ube44\uc2a4\ub098\uc6b0(ServiceNow)\ub294 \u2018<a href=\"https:\/\/knowledge.servicenow.com\/flow\/servicenow\/k24\/event\/page\/home?campid=154269&amp;cid=p:nobu:aware:b:prsp:exa:GOOG_AMS_NOBU_PRSP_Brand_EXA_Knowledge2024:ams:all&amp;s_kwcid=AL!11692!3!688919053574!e!!g!!servicenow%20knowledge%202024&amp;ds_c=GOOG_AMS_All_EN_AWARENESS_NOBU_PRSP_Brand_EXA_Knowledge2024&amp;cmcid=71700000115990963&amp;ds_ag=Brand+Year_EXA&amp;cmpid=58700008606516930&amp;ds_kids=p78588653896&amp;gad_source=1&amp;gclid=EAIaIQobChMIlPXc7dPshQMVh0xHAR1Rjw9SEAAYASAAEgIvtPD_BwE&amp;gclsrc=aw.ds\" target=\"_blank\" rel=\"noopener\">\uc11c\ube44\uc2a4\ub098\uc6b0 \uc9c0\uc2dd 24(ServiceNow Knowledge 24)<\/a>\u2019\uc5d0\uc11c <a href=\"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/servicenow-and-genesys-announce-strategic-partnership-to-elevate-customer-and-employee-experiences\" target=\"_blank\" rel=\"noopener\">\uc804\ub7b5\uc801 \ud30c\ud2b8\ub108\uc2ed\uc744 \ubc1c\ud45c\ud588\uc2b5\ub2c8\ub2e4<\/a>. \uc774\ub97c \ud1b5\ud574 \uc591\uc0ac\ub294 \uae30\uc5c5\uacfc \uc870\uc9c1\uc774 \ud0c1\uc6d4\ud55c \ub9de\ucda4\ud615 \uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc801\uadf9 \uc9c0\uc6d0\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uacfc ServiceNow \uace0\uac1d \uc11c\ube44\uc2a4 \uad00\ub9ac \ud50c\ub7ab\ud3fc\uc744 \uae30\ubcf8\uc73c\ub85c \ud1b5\ud569\ud55c, \uc81c\ub124\uc2dc\uc2a4 \ubc0f \uc11c\ube44\uc2a4\ub098\uc6b0\uc758 \ud1b5\ud569 \uc194\ub8e8\uc158\uc778 \u2018\ud1b5\ud569 \uacbd\ud5d8(Unified Experience)\u2019\uc73c\ub85c \uae30\uc5c5\uacfc \uc870\uc9c1\uc740 \ub2e8\uc77c \ub370\uc2a4\ud06c\ud1b1\uc744 \ud1b5\ud574 \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc744 \ud1b5\ud569\ud558\uace0, \ubd80\uc11c \ubc0f \ucc44\ub110 \uac04\uc758 \ub77c\uc6b0\ud305\uc744 \uc911\uc559 \uc9d1\uc911\ud654\ud558\uace0, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ucd5c\uc801\ud654\ud558\uc5ec \ub354\uc6b1 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uacfc \uac04\uc18c\ud654\ub41c \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc11c\ube44\uc2a4\ub098\uc6b0\ub294 \ube44\uc988\ub2c8\uc2a4 \ud601\uc2e0\uc744 \uc704\ud55c AI \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4. \ubb38\uc81c\ub97c \uc0ac\uc804\uc5d0 \uc2dd\ubcc4\ud558\uace0, \ubd80\uc11c \uac04 \uc6cc\ud06c\ud50c\ub85c\ub97c \uc790\ub3d9\ud654\ud558\uba70, \uae30\ubcf8 \uc0c1\ub2f4\uc0ac \uacbd\ud5d8 \ubc0f \uc140\ud504 \uc11c\ube44\uc2a4 \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ubd84\uc57c\uc758 \uc120\ub450 \uc8fc\uc790\uc785\ub2c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4\uc758 \ub300\ud654\ud615, \uc0dd\uc131\ud615, \uc608\uce21\ud615 AI\ub294 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ucc44\ub110, \uc5ec\uc815 \uad00\ub9ac, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uae30\ub2a5\uc744 \ube44\ub86f\ud55c \uc804\uccb4 \uae30\ub2a5 \uc138\ud2b8\ub97c \ud1b5\ud574 \uac1c\uc778\ud654\ub41c \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uacbd\ud5d8\uc744 \ub300\uaddc\ubaa8\ub85c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774 \uac19\uc740 \ud2b9\uc9d5\uc744 \uc9c0\ub2cc \ub450 \ud68c\uc0ac\uc758 \ud50c\ub7ab\ud3fc \ud1b5\ud569\uc73c\ub85c, \uc81c\ub124\uc2dc\uc2a4 \uace0\uac1d\uc0ac\ub294 \uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8 \ud5a5\uc0c1\uc744 \uc704\ud55c \ubcf4\ub2e4 \ud3ed\ub113\uc740 \uc120\ud0dd\uad8c\uacfc \uc720\uc5f0\uc131\uc744 \uac00\uc9c0\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \ud56d\uc0c1, \ub2e8\uc21c\ud55c \u201c\uac70\ub798\u201d \uadf8 \uc774\uc0c1\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. \uace0\uac1d \uac1c\uac1c\uc778\uc758 \uc120\ud638\ub3c4, \uc695\uad6c, \uace0\uc720\ud55c \ud504\ub85c\ud544\uc5d0 \ubd80\ud569\ud558\ub294 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574\uc57c \ud558\ub294 \uc774\uc720\uc785\ub2c8\ub2e4. \uace0\uac1d\uc758 \ud589\ub3d9\uacfc \uc120\ud638\ub3c4\uc5d0 \ub300\ud55c \ubcf4\ub2e4 \uc2ec\uce35\uc801\uc778 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uae30 \uc704\ud574\uc11c\ub294 \ub370\uc774\ud130, \ubd84\uc11d, AI \ucd94\ucc9c\uc744 \ubaa8\ub450 \ud65c\uc6a9\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\uc640 \uc11c\ube44\uc2a4\ub098\uc6b0\uc758 \u2018\ud1b5\ud569 \uacbd\ud5d8\u2019 \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uc870\uc9c1\uc740 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \ubfd0 \uc544\ub2c8\ub77c \uace0\uac1d\uc758 \ub2c8\uc988\ub97c \uc608\uce21\ud558\uace0, \ubb38\uc81c\ub97c \uc120\uc81c\uc801\uc73c\ub85c \ud574\uacb0\ud558\uace0, \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \uac1c\uc778\ud654\ub41c \ucd94\ucc9c\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\uc640 \uc11c\ube44\uc2a4\ub098\uc6b0\uc758 \ud1b5\ud569\uc740 \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1\uc744 \ub118\uc5b4, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ucd5c\uc801\ud654\uc5d0\ub3c4 \ub9e4\uc6b0 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uace0\uac1d \uc778\ud130\ub799\uc158, \uc778\uc0ac\uc774\ud2b8, \ub370\uc774\ud130\uc5d0 \ub300\ud55c \uba85\ud655\ud55c \uc911\uc559 \uc9d1\uc911\uc2dd \ubdf0(View)\ub97c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \ud300\uc774 \uace0\uac1d\uc774 \uae30\ub300\ud558\ub294 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc9c1\uc6d0 \ub9cc\uc871\ub3c4 \ud5a5\uc0c1\uacfc \uc774\ud0c8 \uac10\uc18c, \uadf8\ub9ac\uace0 \uad81\uadf9\uc801\uc73c\ub85c\ub294 \uace0\uac1d\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd98 \ucc45\uc784 \ubc0f \ud611\uc5c5\uc758 \uae30\uc5c5 \ubb38\ud654\ub85c \uc774\uc5b4\uc9c8 \uac83\uc785\ub2c8\ub2e4. \uc591\uc0ac\uc758 \ud611\uc5c5\uc744 \uae30\ubc18\uc73c\ub85c, \uc81c\ub124\uc2dc\uc2a4\ub294 \uae30\ubcf8 \ud1b5\ud569 \uc194\ub8e8\uc158 \ubc0f \ubcf4\ub2e4 \uae34\ubc00\ud55c \uc2dc\uc7a5 \ucd9c\uc2dc \uc804\ub7b5\uc744 \ud1b5\ud574 \uacf5\ub3d9 \uace0\uac1d\uc744 \uc704\ud55c \uac00\uce58\ub97c \uac00\uc18d\ud654\ud560 \uac83\uc785\ub2c8\ub2e4. \ud1b5\ud569 \uae30\ub2a5\uc740 2024\ub144 4\ubd84\uae30\ubd80\ud130 \ucd9c\uc2dc\ub420 \uc608\uc815\uc774\uba70, \ud604\uc7ac, <a href=\"https:\/\/store.servicenow.com\/sn_appstore_store.do#!\/store\/application\/668a993387f579104e68a86e0ebb35a9\/1.0.6?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%25253Btemplate%25253Bgenerative_ai%25253Bsnow_solution%26q%3Dgenesys&amp;sl=sh\" target=\"_blank\" rel=\"noopener\">ServiceNow Store<\/a> \ubc0f <a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/e01344f0-c3a8-42c7-9ed0-94409c870f3a\" target=\"_blank\" rel=\"noopener\">Genesys AppFoundry<sup>\u00ae<\/sup> Marketplace<\/a>\uc5d0\uc11c \uc81c\uacf5\ud558\ub294 Genesys Cloud ServiceNow Connector\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc774 \uc804 \uc138\uacc4 \ubaa8\ub4e0 \uae30\uc5c5\uc758 \uc131\uacf5 \uae30\ubc18\uc774\ub77c\ub294 \uc0ac\uc2e4\uc740 \ub354 \uc774\uc0c1 \uc0c8\ub86d\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ub9ce\uc740 \uae30\uc5c5\uacfc \uc870\uc9c1\uc774 \uc0ac\uc77c\ub85c\ud654\ub41c \uc6b4\uc601\uc73c\ub85c \ud0c1\uc6d4\ud55c \uacbd\ud5d8 \uc81c\uacf5\uc5d0 \uadfc\ubcf8\uc801\uc778 \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud504\ub860\ud2b8 \uc624\ud53c\uc2a4\uc640 \ubc31\uc624\ud53c\uc2a4 \uc6b4\uc601\uc758 \ub2e8\uc808, \ubd80\uc11c\ubcc4 \uac01\uae30 \ub2e4\ub978 \uace0\uac1d \uc11c\ube44\uc2a4 \uc194\ub8e8\uc158, \uc77c\uad00\uc131 \uc5c6\ub294 \ub370\uc774\ud130 \ub4f1\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8\uc774 \ud30c\ud3b8\ud654\ub418\uace0, \uc778\ub825\uc774 \uc774\ud0c8\ud558\uace0, \ube44\uc6a9\uc774 \uc99d\uac00\ud569\ub2c8\ub2e4. \uc774 \uc911\uc694\ud55c \uacfc\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 [&hellip;]<\/p>\n","protected":false},"author":287,"featured_media":518367,"template":"","tax_priority":[54],"tax_blogtype":[17757],"tax_blogcategory":[18486,18264,15953],"tax_contenttheme":[14872,14874],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16203,18485],"tax_products_programs":[17547],"tax_buying_job":[16669],"tax_buyer_persona":[16914,16895],"tax_sector":[],"tax_segment":[17133,17085,17120],"class_list":["post-523236","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-executives-ko-kr","tax_blogcategory-ai---","tax_blogcategory-18264","tax_blogcategory-announcements-ko-kr","tax_contenttheme-improve-customer-experience-ko-kr","tax_contenttheme-level-up-your-technology-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_capability_sitewide-18485","tax_products_programs-genesys-cloud-cx-ko-kr","tax_buying_job-job-2-solution-exploration-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-business-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/523236","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/287"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/523236\/revisions"}],"predecessor-version":[{"id":523950,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/523236\/revisions\/523950"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/518367"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=523236"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=523236"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=523236"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=523236"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=523236"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=523236"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=523236"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=523236"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=523236"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=523236"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=523236"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=523236"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=523236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}