{"id":503467,"date":"2024-02-02T12:05:37","date_gmt":"2024-02-02T20:05:37","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/%ec%bb%a8%ed%83%9d%ec%84%bc%ed%84%b0-%ec%a0%84%ed%99%94-%ec%b1%84%eb%84%90%ec%9d%84-%ec%9d%b4%ec%9a%a9%ed%95%9c-%ec%82%ac%ea%b8%b0-%eb%b0%a9%ec%a7%80"},"modified":"2024-02-01T19:20:04","modified_gmt":"2024-02-02T03:20:04","slug":"combating-contact-center-fraud-on-the-phone-channel","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/combating-contact-center-fraud-on-the-phone-channel","title":{"rendered":"\ucee8\ud0dd\uc13c\ud130 \uc804\ud654 \ucc44\ub110\uc744 \uc774\uc6a9\ud55c \uc0ac\uae30 \ubc29\uc9c0"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]<strong><em>\uc774 \uae00\uc740 Genesys AppFoundry \ud30c\ud2b8\ub108\uc778 SmartNumbers\uc758 \ucd5c\uace0 \ub9e4\ucd9c \ucc45\uc784\uc790 Matthew Addison\uc774 \uc791\uc131\ud588\uc2b5\ub2c8\ub2e4.<\/em><\/strong> \uace0\uac1d \uacbd\ud5d8\uc758 \uc911\uc2ec \uc13c\ud130\uc778 \ucee8\ud0dd\uc13c\ud130\uac00 \uc0ac\uae30\ubc94\uc758 \uc8fc\uc694 \ud45c\uc801\uc774 \ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130 \ub9ac\ub354\ub294 \uc228\uc5b4 \uc788\ub294 \ubcf4\uc548 \uc704\ud5d8\uc744 \uc798 \ud30c\uc545\ud558\uace0 \uc788\uc5b4\uc57c \ud558\uba70, \uc704\ud611\uc744 \ubc29\uc5b4\ud558\uba74\uc11c \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ucd5c\uc120\uc758 \ubc29\ubc95\uc744 \ucc3e\uc544\uc57c \ud569\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130\uc5d0 \uac78\ub824\uc628 \uc218\ub9ce\uc740 \uc804\ud654 \ud1b5\ud654\ub97c \ubd84\uc11d\ud55c \uacb0\uacfc\ub97c \uae30\ubc18\uc73c\ub85c \uc8fc\uc694 \uc778\uc0ac\uc774\ud2b8\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n<h2>\ubcf4\uc774\uc9c0 \uc54a\ub294 \uc704\ud5d8, \uc804\ud654 \uc0ac\uae30<\/h2>\n<p>\uc0ac\uae30\ubc94\uc740 \uc6b0\ub9ac\uc758 \uc0dd\uac01\ubcf4\ub2e4 \ud6e8\uc52c \ub354 \ub9ce\uc774 \uc804\ud654 \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub2f9\uc0ac \ub370\uc774\ud130\uc5d0 \ub530\ub974\uba74 \ucee8\ud0dd\uc13c\ud130\uc640 \ucf5c\uc13c\ud130\ub85c \uac78\ub824\uc624\ub294 \uc804\ud654 500\ud1b5 \uc911 1\ud1b5\uc774 \uc0ac\uae30\u200d\ubc94\uc758 \uc804\ud654\ub85c \ucd94\uc815\ub429\ub2c8\ub2e4. \uc774\ub4e4\uc740 \ubcf8\uaca9\uc801\uc778 \uacf5\uaca9\uc744 \uc2e4\ud589\ud558\uae30 \uc804\uc5d0 \ud3c9\uade0 26\ubc88\uc758 \uc804\ud654\ub97c \uac74\ub2e4\uace0 \ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \ud1b5\ud654\uac00 \uc9c1\uc811\uc801\uc778 \uc0ac\uae30\ub85c \uc774\uc5b4\uc9c0\ub294 \uac83\uc740 \uc544\ub2c8\uc9c0\ub9cc, \uadf8\ub4e4\uc740 \ud1b5\ud654\ub97c \ud1b5\ud574 \ucee8\ud0dd\uc13c\ud130\uc758 \ubc29\uc5b4 \uc804\ub7b5\uacfc <a href=\"https:\/\/www.genesys.com\/ko-kr\/company\/trust\" target=\"_blank\" rel=\"noopener\">\ubcf4\uc548 \ud504\ub85c\ud1a0\ucf5c<\/a>\uc744 \ud574\ub3c5\ud569\ub2c8\ub2e4. \uadf8\ub807\uc9c0\ub9cc \ubaa8\ub4e0 \ud1b5\ud654\ub294 \uc545\uc758\uc801\uc778 \uc758\ub3c4\ub97c \uc800\uc9c0\ud560 \uc218 \uc788\ub294 \uc7a0\uc7ac\uc801\uc778 \uae30\ud68c\ub97c \uc81c\uacf5\ud558\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n<h5>\uc0ac\uae30\ubc94\uc740 \uc804\ud654 \ucc44\ub110\uc744 \ud1b5\ud574 \ub2e4\uc74c 2\uac00\uc9c0 \uc911\uc694\ud55c \uc791\uc5c5\uc744 \ud569\ub2c8\ub2e4.<\/h5>\n<p><em>\uc5fc\ud0d0:<\/em> \uc804\ud654\ub97c \uac78\uc5b4 \uace0\uac1d \uc815\ubcf4\ub97c \uc218\uc9d1\ud558\uace0 \uac80\uc99d\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc11c \uc5bb\uc740 \uc815\ubcf4\ub97c \ud1b5\ud574 \ub2e4\ub978 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uc744 \uc0ac\uce6d\ud558\uac70\ub098 \ubcf4\uc548\uc774 \uc190\uc0c1\ub41c \uacc4\uc815\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud558\uc5ec \uacf5\uaca9\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \uc2dc\uac04\uc744 \uacb0\uc815\ud569\ub2c8\ub2e4. IVR\uc5d0\uc11c \uac1c\uc778 \ub370\uc774\ud130\ub97c \ucd94\ucd9c\ud558\uac70\ub098, \uc0ac\ud68c\uacf5\ud559\uc801(Social Engineering) \uae30\ubc95\uc744 \uc774\uc6a9\ud558\uc5ec \ucee8\ud0dd\uc13c\ud130 \uc0c1\ub2f4\uc0ac\uc758 \ucde8\uc57d\uc810\uc744 \uad50\ubb18\ud558\uac8c \ud30c\uace0\ub4e4\uc5b4 \uc2dc\uc2a4\ud15c\uc744 \ud574\ud0b9\ud558\ub294 \ud589\uc704\ub3c4 \uc5ec\uae30\uc5d0 \ud574\ub2f9\ud569\ub2c8\ub2e4. <em>\uc900\ube44:<\/em> \uc804\ud654\ub97c \uac78\uc5b4 \uacf5\uacf5\uc694\uae08 \uccad\uad6c\uc11c\uc5d0 \uac1c\uc778\uc758 \uc774\ub984\uc744 \ucd94\uac00\ud558\uc5ec \uc7a0\uc7ac\uc801\uc778 \uc2e0\uc6d0 \ub3c4\uc6a9\uc758 \ub2e8\uacc4\ub97c \uc124\uc815\ud558\uac70\ub098, \uc0ac\uae30 \ubb38\uc790 \uba54\uc2dc\uc9c0\ub97c \ubcf4\ub0b4\uae30 \uc704\ud574 \uace0\uac1d\uc758 \uc0c1\ud0dc\ub97c \ud655\uc778\ud558\ub294 \ub4f1 \ub2e4\ub978 \uacf3\uc5d0\uc11c \uc0ac\uae30\ub97c \uc870\uc7a5\ud558\ub294 \ub3c4\uad6c\ub85c \uc0ac\uc6a9\ud558\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n<h2>\ucee8\ud0dd\uc13c\ud130\uc758 \uae30\ud68c\uc640 \uc704\ud5d8<\/h2>\n<p><a href=\"https:\/\/smartnumbers.com\/\" target=\"_blank\" rel=\"noopener\">SmartNumbers \ud50c\ub7ab\ud3fc \ub370\uc774\ud130<\/a>\uc5d0 \ub530\ub974\uba74 \uc9c0\ub09c 12\uac1c\uc6d4 \uac04\uc758 \uace0\uac1d \ud1b5\ud654\ub97c \ubd84\uc11d\ud55c \uacb0\uacfc, \ucee8\ud0dd\uc13c\ud130\ub85c \ub4e4\uc5b4\uc624\ub294 \ud1b5\ud654 \uc720\ud615\uacfc \ud589\ub3d9 \ud328\ud134\uc774 \ub2e4\uc591\ud574\uc84c\uc2b5\ub2c8\ub2e4. \uc0ac\uae30\ubc94\ub4e4\uc740 \ubc1c\uc2e0\uc81c\ud55c \ubc88\ud638 \ub4a4\uc5d0 \uc228\uac70\ub098, \uace0\uac1d \ubc88\ud638\ub97c \uc2a4\ud478\ud551\ud558\uac70\ub098, \uae30\uc874\uc758 \uaddc\uce59 \uae30\ubc18 \ud1b5\uc81c \uc218\ub2e8\uc744 \ud1b5\ud574 \ud0d0\uc9c0\ud560 \uc218 \uc5c6\uc744 \ub9cc\ud07c \ube60\ub974\uac8c \uc6c0\uc9c1\uc774\uba70 \uce68\ud22c\ub97c \uc2dc\ub3c4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc778\ubc14\uc6b4\ub4dc \ud1b5\ud654\uc758 2.8%\uc5d0 \ubd88\uacfc\ud55c \ubc1c\uc2e0\uc81c\ud55c \ubc88\ud638\uac00 \ubaa8\ub4e0 \uc758\uc2ec\uc2a4\ub7ec\uc6b4 \ud1b5\ud654\uc758 58%\ub098 \ucc28\uc9c0\ud569\ub2c8\ub2e4. \ub2f9\uc0ac \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 \uc99d\uac00\ud558\ub294 \uc0ac\uae30 \uc704\ud611\uc5d0 \ub300\uc751\ud558\uae30 \uc704\ud574\uc120 \ubd80\ubb38 \uac04 \ud611\uc5c5\uc744 \ud1b5\ud55c \uc811\uadfc \ubc29\uc2dd\uc774 \uc2dc\uae09\ud569\ub2c8\ub2e4. \uc0ac\uae30\ubc94\uc758 52%\uac00 \uc801\uadf9\uc801\uc73c\ub85c \uc5ec\ub7ec \ucee8\ud0dd\uc13c\ud130\ub97c \ud45c\uc801\uc73c\ub85c \uc0bc\uc740 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ucee8\ud0dd\uc13c\ud130\uc5d0 \ub3c4\ub2ec\ud558\ub294 \uc758\uc2ec\uc2a4\ub7ec\uc6b4 \ud1b5\ud654\uc758 \uc57d 35%\ub294 \uba38\uc2e0 \ub7ec\ub2dd \uae30\uc220\ub85c\ub9cc \uc2dd\ubcc4\ub420 \uc218 \uc788\ub294 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. \uc0ac\uae30\ubc94\uc774 \ud589\ub3d9\uc744 \ube60\ub974\uac8c \ubc14\uafb8\ub294 \ud0d3\uc5d0 \uc815\uc801 \uae30\ubc18 \uaddc\uce59\uc740 \ubb34\uc758\ubbf8\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uae09\ubcc0\ud558\ub294 \ub514\uc9c0\ud138 \ud658\uacbd\uc5d0\uc11c \uc774\ucc98\ub7fc \uae09\uc99d\ud558\ub294 \uc0ac\uae30 \ud589\uc704\ub294 \ud070 \uc704\ud611\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub7ec\ub098 \ubc1c\uc804\ub41c \ucee8\ud0dd\uc13c\ud130 \uae30\uc220\uacfc \uc9c4\ud654\ub41c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc2b5\uad00\uc73c\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 \ubbf8\uad6d \uc131\uc778\uc758 \ub300\ub2e4\uc218\ub294 <a href=\"https:\/\/www.washingtonpost.com\/business\/2023\/06\/23\/landline-telephone-holdouts\/\" target=\"_blank\" rel=\"noopener\">\uc720\uc120 \uc804\ud654\ubcf4\ub2e4 \ud734\ub300\uc804\ud654<\/a>\ub97c \uc120\ud638\ud569\ub2c8\ub2e4. \ud734\ub300\uc804\ud654 \ubc88\ud638\ub97c \uace0\uac1d \uacc4\uc815\uacfc \uc5f0\uacb0\ub41c \uace0\uc720 \uc2dd\ubcc4\uc790\ub85c \uc0ac\uc6a9\ud558\uba74 \ubcf4\uc548 \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud558\uace0 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ubc88\ud638 \uc2a4\ud478\ud551\uc758 \uc704\ud611\uc774 \uc99d\uac00\ud558\uace0 \uc788\ub294 \ub9cc\ud07c, \uc774\ub7ec\ud55c \ubaa8\ubc14\uc77c \ubc88\ud638\uac00 \uc9c4\uc9dc\uc784\uc744 \ubcf4\uc7a5\ud558\ub294 \uac15\ub825\ud55c \uac80\uc99d \uba54\ucee4\ub2c8\uc998\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc804\ubc18\uc801\uc73c\ub85c \ubc1c\uc2e0 \ubc88\ud638\ub294 \uace0\uac1d \uc2dd\ubcc4 \ud504\ub85c\uc138\uc2a4\ub97c \ud601\uc2e0\ud558\uace0, \ubcf4\ub2e4 \uc6d0\ud65c\ud558\uace0 \uac1c\uc778\uc801\uc778 \uc778\ud130\ub799\uc158\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 \ub3d9\uc2dc\uc5d0, \uc0ac\uae30\uc5d0 \ub300\ucc98\ud560 \uc218 \uc788\ub294 \uc7a0\uc7ac\ub825\uae4c\uc9c0 \uc9c0\ub2c8\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\ucee8\ud0dd\uc13c\ud130 \uc0ac\uae30\ubc94 \uc2dd\ubcc4 \ubc0f \ud1f4\uce58 \ubc29\ubc95<\/h2>\n<ol>\n<li><strong>\ub3d9\uc77c\ud55c \ubc88\ud638\uac00 \uc5ec\ub7ec \uacc4\uc815\uc5d0 \uc5f0\uacb0\ub418\uc5b4 \uc788\ub294\uc9c0 \ud655\uc778\ud558\uc138\uc694<\/strong><\/li>\n<\/ol>\n<p>\ubaa8\ub4e0 \uc0ac\uae30\ubc94\uc758 \ub450\ub1cc\uac00 \ub6f0\uc5b4\ub098\uc9c0\ub294 \uc54a\uc2b5\ub2c8\ub2e4. \ubc94\uc8c4\ub97c \ubc18\ubcf5\ud558\ub294 \uc77c\ubd80 \ubc94\uc8c4\uc790\ub294 \uc790\uc2e0\uc758 \uc815\uccb4\ub97c \uc228\uae30\ub824\ub294 \ub178\ub825\uc744 \uac70\uc758 \ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ub2f9\uc0ac \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 \uc774\ub7ec\ud55c \uc0ac\uae30\ubc94\uc758 \uc804\ud654\ub294 4\uac74\uc758 \uc758\uc2ec\uc2a4\ub7ec\uc6b4 \ud1b5\ud654 \uc911 1\uac74\uc744 \ucc28\uc9c0\ud569\ub2c8\ub2e4.<\/p>\n<p><strong>\uc704\ud5d8 \ub300\uc751 \ubc29\ubc95<\/strong><\/p>\n<ul>\n<li>\uc774\uc804 \uc0ac\uae30 \uc0ac\ub840\uc5d0\uc11c \uc758\uc2ec\uc2a4\ub7ec\uc6b4 \ubc88\ud638\ub97c \uc2dd\ubcc4\ud569\ub2c8\ub2e4.<\/li>\n<li>\uae30\ub85d\uc744 \ud655\uc778\ud558\uc5ec \ub3d9\uc77c\ud55c \ubc88\ud638\uac00 \uc5ec\ub7ec \uacc4\uc815\uc5d0 \uc5f0\uacb0\ub418\uc5b4 \uc788\uc9c0\ub294 \uc54a\uc740\uc9c0 \ud655\uc778\ud569\ub2c8\ub2e4. \ub9cc\uc77c \uadf8\ub807\ub2e4\uba74 \uacc4\uc815 \ud0c8\ucde8\uc758 \uc9d5\ud6c4\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uace0\uac1d \uc9c0\uc6d0 \uc804\ud654 \uc2dc\uc2a4\ud15c\uc5d0\uc11c \uc774\ub7ec\ud55c \ud1b5\ud654\ub97c \ucc28\ub2e8\ud558\uac70\ub098, \uc774\ub7ec\ud55c \ubc88\ud638\uc5d0\uc11c \uc804\ud654\uac00 \uac78\ub824\uc624\uba74 \uc774\ub97c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc54c\ub9ac\ub294 \uaddc\uce59\uc744 \uc124\uc815\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<ol start=\"2\">\n<li><strong>\ubc1c\uc2e0\uc81c\ud55c \ubc88\ud638 \uc0ac\uc6a9\uc790\uc5d0 \uc8fc\uc758\ud558\uc138\uc694<\/strong><\/li>\n<\/ol>\n<p>\uc0ac\uae30\ubc94\uc774 \ubc1c\uc2e0\uc81c\ud55c \ubc88\ud638\ub97c \uc0ac\uc6a9\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ubc1c\uc2e0\uc81c\ud55c \ubc88\ud638\ub97c \uc0ac\uc6a9\ud558\ub294 \ubaa8\ub4e0 \ubc1c\uc2e0\uc790\ub97c \uc0ac\uae30\ubc94\uc73c\ub85c \uc624\uc778\ud574\uc11c\ub294 \uace4\ub780\ud569\ub2c8\ub2e4. \ub2f9\uc0ac \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 \uc758\uc2ec\uc2a4\ub7ec\uc6b4 \uc804\ud654\uc758 58% \uc774\uc0c1\uc774 \ubc1c\uc2e0\uc81c\ud55c \ubc88\ud638\uc5d0\uc11c \ube44\ub86f\ub418\uba70, \uc774\ub294 \uc2ec\uac01\ud55c \uc704\ud5d8\uc744 \ucd08\ub798\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc720\ud615\uc758 \uc804\ud654\ub294 \uc758\uc2ec\uc2a4\ub7ec\uc6b4 \uc218\uc2e0 \ud1b5\ud654 4\uac74 \uc911 1\uac74\uc744 \ucc28\uc9c0\ud558\ubbc0\ub85c \uac01\ubcc4\ud55c \uc8fc\uc758\ub97c \uae30\uc6b8\uc5ec\uc57c \ud569\ub2c8\ub2e4.<br \/>\n<strong><br \/>\n\uc704\ud5d8 \ub300\uc751 \ubc29\ubc95<\/strong><\/p>\n<ul>\n<li>\ud1b5\uc2e0 \uc0ac\uc5c5\uc790\uc640 \ud611\ub825\ud558\uc5ec \uc774\uc804\uc5d0 \uc0ac\uae30 \ud589\uc704\uc5d0 \uc0ac\uc6a9\ub41c \ubc1c\uc2e0\uc81c\ud55c \ubc88\ud638\ub85c \ubc1c\uc2e0\ub41c \ud1b5\ud654\ub97c \ucc28\ub2e8\ud558\uac70\ub098 \ud50c\ub798\uadf8 \uc9c0\uc815\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<ol start=\"3\">\n<li><strong>\uc0ac\uae30 \ud1f4\uce58\ub97c \uc704\ud574 \ud611\ub825\ud558\uc138\uc694<\/strong><\/li>\n<\/ol>\n<p>\uc0ac\uae30\ubc94\uc740 \ubc1c\uacac\ud55c \ucde8\uc57d\uc810\uc744 \uc545\uc6a9\ud558\uc5ec \uc5ec\ub7ec \uae30\uad00\uc744 \ud55c\uaebc\ubc88\uc5d0 \uacf5\uaca9\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uc870\uc0ac\uc5d0 \ub530\ub974\uba74 \uc758\uc2ec\uc2a4\ub7ec\uc6b4 \ud1b5\ud654\uc758 \uc57d 20%\ub294 \ud574\ub2f9 \ucee8\ud0dd\uc13c\ud130\uac00 \uc544\ub2cc \ub2e4\ub978 \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \uc2dd\ubcc4\ud55c \uc0ac\uae30\ubc94\uc5d0 \uc758\ud55c \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\uc704\ud5d8 \ub300\uc751 \ubc29\ubc95<\/strong><\/p>\n<ul>\n<li>\uc5c5\uacc4 \uad00\uacc4\uc790 \ubc0f \uc0ac\ubc95 \ub2f9\uad6d\uacfc \ud611\ub825\ud558\uc5ec \ud655\uc778\ub41c \uc0ac\uae30\ubc94\uc758 \uc138\ubd80 \uc815\ubcf4\ub97c \uacf5\uc720\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc678\ubd80 \uc778\uc0ac\uc774\ud2b8\ub97c \ub0b4\ubd80 \ub370\uc774\ud130\uc640 \ub3d9\uc77c\ud55c \uac00\uc911\uce58\ub85c \ucc98\ub9ac\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<ol start=\"4\">\n<li><strong>\ub04a\uc784\uc5c6\uc774 \ubcc0\ud654\ud558\ub294 \uc0ac\uae30 \uc218\ubc95\uc744 \ud30c\uc545\ud558\uc138\uc694<\/strong><\/li>\n<\/ol>\n<p>\uc0ac\uae30\ubc94\uc740 \ubbfc\ucca9\ud558\uba70 \ub04a\uc784\uc5c6\uc774 \uc218\ubc95\uc744 \ubcc0\uacbd\ud569\ub2c8\ub2e4. \uc778\uacf5 \uc9c0\ub2a5, \ud2b9\ud788 \uba38\uc2e0 \ub7ec\ub2dd\uc740 \uc758\uc2ec\uc2a4\ub7ec\uc6b4 \ud1b5\ud654\uc758 3\ubd84\uc758 1\uc744 \uc2dd\ubcc4\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc5d0 \uc774\ub97c \ud53c\ud558\uae30 \uc704\ud574 \uadf8\ub4e4\uc740 \uc0c8\ub85c\uc6b4 \uc218\ubc95\uc744 \uc2dc\ub3c4\ud569\ub2c8\ub2e4. \uc0ac\uae30\ubc94\uc740 \ucee8\ud0dd\uc13c\ud130\uc758 \uc81c\uc5b4 \uae30\ub2a5\uc744 \ud559\uc2b5\ud558\uace0 \uc774\ub97c \uc6b0\ud68c\ud558\ub294 \ubc29\ubc95\uc744 \uc54c\uc544\ub0c5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc8fc\uc18c \ubcc0\uacbd \uc774\ud2c0 \ud6c4\uc5d0 \uac70\ub798\ub97c \ucc28\ub2e8\ud558\uba74 \uc0ac\uae30\ubc94\uc740 \uc0ac\ud758 \ud6c4\uc5d0 \uc804\ud654\ub97c \uac81\ub2c8\ub2e4. \uc774\ub54c \uba38\uc2e0 \ub7ec\ub2dd\uc740 \uc77c\ubc18\uc801\uc778 \ubc1c\uc2e0\uc790 \ud589\ub3d9\uc758 \ubcc0\ud654\ub97c \uc54c\uc544\ucc28\ub9bd\ub2c8\ub2e4.<br \/>\n<strong><br \/>\n\uc704\ud5d8 \ub300\uc751 \ubc29\ubc95<\/strong><\/p>\n<ul>\n<li>\uba38\uc2e0 \ub7ec\ub2dd\uc744 \ub3c4\uc785\ud558\uc5ec IVR \ub610\ub294 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uac78\ub824\uc624\ub294 \uc218\ucc9c \uac74\uc758 \ud1b5\ud654\uc640 \uac19\uc740 \ubcf5\uc7a1\ud55c \ub370\uc774\ud130\uc138\ud2b8\uc5d0\uc11c \ubcc0\ud654\ud558\ub294 \uc0ac\uae30\ubc94\uc758 \ud589\ub3d9\uc744 \ud3ec\ucc29\ud569\ub2c8\ub2e4.<\/li>\n<li>\uae30\uc874\uc758 \uaddc\uce59 \uae30\ubc18 \uc2dc\uc2a4\ud15c\uc5d0 \uc758\uc874\ud558\uc9c0 \ub9c8\uc138\uc694. \uc774\ub7ec\ud55c \uc2dc\uc2a4\ud15c\uc740 \ubcc0\ud654\ud558\ub294 \uc0ac\uae30\ubc94\uc758 \ud65c\ub3d9\uc5d0 \ube60\ub974\uac8c \ub300\uc751\ud558\uc9c0 \ubabb\ud558\uba70, \ubc29\uc5b4 \uccb4\uacc4\ub97c \uc870\uc0ac\ud558\ub294 \uc0ac\uae30\ubc94\uc5d0\uac8c \ubc1c\uacac\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc704\ud5d8\uc740 \uae30\ud68c\uc758 \ub610\ub2e4\ub978 \uc774\ub984\uc785\ub2c8\ub2e4. \uc0ac\uae30\uc5d0 \ub9de\uc11c\ub294 \ub178\ub825\uc744 \ud1b5\ud574 \ucee8\ud0dd\uc13c\ud130\uc758 \uc2e0\ub8b0\uc640 \ubcf4\uc548\uc744 \ub354\uc6b1 \uac15\ud654\ud558\uace0 \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130 \ubc0f 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