{"id":497490,"date":"2023-11-03T14:51:59","date_gmt":"2023-11-03T21:51:59","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/%ec%84%b1%ea%b3%b5%ec%a0%81%ec%9d%b8-ccaas-%ec%a0%84%ed%99%98%ec%9d%84-%ec%9c%84%ed%95%9c-it-%ed%8c%80%ec%9d%98-%ed%8f%ac%ec%a7%80%ec%85%94%eb%8b%9d-%ec%a0%84%eb%9e%b5"},"modified":"2023-11-06T23:22:57","modified_gmt":"2023-11-07T07:22:57","slug":"positioning-it-teams-for-success-in-the-shift-to-ccaas","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/positioning-it-teams-for-success-in-the-shift-to-ccaas","title":{"rendered":"\uc131\uacf5\uc801\uc778 CCaaS \uc804\ud658\uc744 \uc704\ud55c IT \ud300\uc758 \ud3ec\uc9c0\uc154\ub2dd \uc804\ub7b5"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\ud074\ub77c\uc6b0\ub4dc\ub294 \uace0\uac1d\uc5d0\uac8c \uac00\uce58\ub97c \uc81c\uacf5\ud558\ub294 \ubc29\uc2dd\uc744 \uadfc\ubcf8\uc801\uc73c\ub85c \ubcc0\ud654\uc2dc\ud0b5\ub2c8\ub2e4. \ub610\ud55c \ud68c\uc0ac\uc758 \uc6b4\uc601 \ubc29\uc2dd\ub3c4 \ud601\uc2e0\ud558\ub294 \uae30\ud68c\uac00 \ub429\ub2c8\ub2e4. Future Business Insights<\/a>\uc5d0 \ub530\ub974\uba74 \uae00\ub85c\ubc8c CCaaS(\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130) \uc2dc\uc7a5 \uaddc\ubaa8\ub294 2022\ub144 44\uc5b5 2000\ub9cc \ub2ec\ub7ec\uc5d0 \ub2ec\ud588\uc73c\uba70, 2030\ub144\uc5d0\ub294 164\uc5b5 3000\ub9cc \ub2ec\ub7ec\uc5d0 \uc774\ub97c \uac83\uc73c\ub85c \uc608\uc0c1\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uba74 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uace0 \ud6a8\uc728\uc131\uacfc \ubbfc\ucca9\uc131\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc628\ud504\ub808\ubbf8\uc2a4\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc774 \ud544\uc218\uc778 \uc774\uc720\uc785\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\ub85c\uc758 \uc9c4\ud654\ub294 IT \ubb38\ud654\uc5d0\ub3c4 \ud070 \uc601\ud5a5\uc744 \uc90d\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uae30\uc220\uc740 \ubcf4\ub2e4 \ube44\uc6a9 \ud6a8\uc728\uc801\uc774\uace0 \ud6a8\uacfc\uc801\uc778 \ucef4\ud4e8\ud305 \ud615\ud0dc\ub85c, IT \uc9c1\uc6d0\uc758 \uc194\ub8e8\uc158 \uad00\ub9ac \ubc0f \uc720\uc9c0 \ubcf4\uc218 \uc5c6\uc774\ub3c4 \uc11c\ube44\uc2a4\uc5d0 \uc561\uc138\uc2a4\ud558\uac8c \ud569\ub2c8\ub2e4. \uc774\ub97c \uc81c\ub300\ub85c \ud65c\uc6a9\ud558\uba74 \uc9c1\uc6d0\uc758 \ubbfc\ucca9\uc131\uc740 \ubb3c\ub860, \ud589\ub3d9\uacfc \uc778\uc2dd\uae4c\uc9c0 \ubcc0\ud654\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\ub294 \uc870\uc9c1\uc774 \ud601\uc2e0\ud560 \uc218 \uc788\ub294 \ub354 \ub098\uc740 \ud3ec\uc9c0\uc158<\/a>\uc744 \uc81c\uacf5\ud558\uba70 \uc774\ub294 \uacb0\uacfc\uc801\uc73c\ub85c \uae30\uc5c5 \uc804\uccb4\uc5d0\uac8c \uae0d\uc815\uc801\uc778 \uc601\ud5a5\uc744 \ub07c\uce58\uac8c\ub429\ub2c8\ub2e4.<\/p>\n

\ub808\uac70\uc2dc \ubaa8\ub378\uc5d0\uc11c\ub294 IT\uac00 \ud601\uc2e0\uc744 \uac00\ub85c\ub9c9\ub294 \uc7a5\uc560\ubb3c\ub85c \uc778\uc2dd\ub418\uae30\ub3c4 \ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uadf8\ub7f4 \ub9cc\ud55c \uc774\uc720\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uc628\ud504\ub808\ubbf8\uc2a4 \uc544\ud0a4\ud14d\ucc98\ub97c \uc0ac\uc6a9\ud558\uba74 \uae30\uc220 \ubd80\ucc44\uac00 \ud574\ub97c \uac70\ub4ed\ud560\uc218\ub85d \uad00\ub9ac\ud558\uae30 \uc5b4\ub824\uc6b4 \uc218\uc900\uc73c\ub85c \ucee4\uc9c8 \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \ub610\ud55c IT \uc5c5\ubb34\uc640 \ub178\ub825\uc758 \uad00\uc810\uc5d0\uc11c \ubcf4\uba74 \uc608\uae30\uce58 \uc54a\uc740 \ucf54\ub4dc \ubc84\uadf8, \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5c5\ub370\uc774\ud2b8 \ubc0f \ud328\uce58\uc758 \ud544\uc694\uc131 \ub4f1 \ub9ce\uc740 \uc791\uc5c5\uc774 \uc218\ubc18\ub429\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uac83\uc774 \uc81c\ub300\ub85c \uc774\ub904\uc9c0\uc9c0 \uc54a\uc73c\uba74 \uc5f4\uc545\ud55c \uacbd\ud5d8\uc73c\ub85c \uc774\uc5b4\uc9c0\uba70, \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \ub9cc\uc871\ub3c4\ub97c \ub5a8\uc5b4\ub728\ub9ac\uac8c \ub429\ub2c8\ub2e4. \ub610\ud55c, \uae30\uc5c5\uc774 \uae30\uc874 \uc628\ud504\ub808\ubbf8\uc2a4 \ud658\uacbd \uad00\ub9ac\uc5d0 \uc9c0\uc18d\uc801\uc73c\ub85c \ud22c\uc790\ud558\ub2e4 \ubcf4\uba74 IT \ub9ac\ub354\ub294 \uc9c1\uc6d0 \uad50\uc721 \ubc0f \uc2e0\uc81c\ud488 \ucd9c\uc2dc\ub97c \uc704\ud55c \ube44\uc988\ub2c8\uc2a4 \ubd80\uc11c\uc640\uc758 \ud611\uc5c5 \ub4f1\uc5d0 \uc608\uc0b0\uacfc \uc2dc\uac04\uc744 \ud22c\uc790\ud560 \uc5ec\ub825\uc774 \uc5c6\uc5b4\uc9d1\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”465811″ css=”.vc_custom_1699258067901{margin-top: 1.5em !important;margin-right: 1.5em !important;margin-bottom: 1.5em !important;}”][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Genesys\uac00 \uc81c\uc548\ud558\ub294 \ub9c8\uc774\uadf8\ub808\uc774\uc158 \ubc29\ubc95<\/h3>\n

\ub530\ub77c\uc11c \ubd88\ud655\uc2e4\ud55c \ud604\uc7ac \uc0ac\uc6a9 \uc911\uc778 \uc2dc\uc2a4\ud15c\uc774 \uc9c0\uc18d\uc801\uc73c\ub85c \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ub2ec\uc131\ud558\uc9c0 \ubabb\ud558\ub3c4\ub85d \ubc29\uce58\ud574\uc11c\ub294 \uc548\ub429\ub2c8\ub2e4. Genesys\ub294 \uadc0\ud558\uc758 \uc608\uc0b0\uacfc \uc18d\ub3c4\uc5d0 \ub9de\ucd98 \ub9c8\uc774\uadf8\ub808\uc774\uc158 \ub85c\ub4dc\ub9f5\uc744 \uc81c\uacf5\ud574 \ub4dc\ub9bd\ub2c8\ub2e4.<\/p>\n

[\/vc_column_text]

eBook \uc77d\uc5b4\ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc73c\ub85c\uc758 \uc804\ud658\uc740 \ub9ce\uc740 \uae30\uc5c5\uc774 \uc9c1\uba74\ud55c \uac00\uc7a5 \ud070 \uacfc\uc81c \uc911 \ud558\ub098\uc785\ub2c8\ub2e4. IT \uc11c\ube44\uc2a4\ub294 \uc5ec\ub7ec \uc0ac\uc5c5\ubd80\uc5d0\uc11c \uacf5\uc720\ub418\ub294 \ub9cc\ud07c IT \ub9ac\ub354\ub4e4\uc740 \ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc774 IT \uc9c1\uc6d0\uc5d0\uac8c \uc758\ubbf8\ud558\ub294 \ubc14\ub97c \uc774\ud574\ud574\uc57c \ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uba74 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4. IT \uc9c1\uc6d0\uc758 \ud604\uc7ac \uc2a4\ud0ac\uc740 \uc5b4\ub290 \uc815\ub3c4\uc774\uba70, \ubb34\uc5c7\uc774 \ubd80\uc871\ud55c\uac00\uc694? \ubcc0\ud654\ub97c \ud1b5\ud574 \uc9c1\uc6d0\uc758 \ud604\uc7ac \ub2a5\ub825\uc744 \uc0c8\ub86d\uac8c \uc815\ube44\ud560 \uc218 \uc788\uc744\uae4c\uc694? \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud558\uba74 \uc9c1\uc6d0\ub4e4\uc774 \uad8c\ud55c\uc744 \ubd80\uc5ec\ubc1b\uc740 \ub290\ub08c\uc744 \ubc1b\uc744 \uc218 \uc788\uc744\uae4c\uc694? \uc804\ud658\uc744 \ub9c8\uce58\uba74 IT \uc870\uc9c1\uc740 \ub354 \ud070 \uc5ed\ub7c9\uc744 \uac16\ucd94\uac8c \ub420\uae4c\uc694? CFO\uc640 \uac19\uc740 \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\ub4e4\uc740 \ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc73c\ub85c \uc5bb\ub294 \uac00\uce58\ub97c \ucda9\ubd84\ud788 \ub204\ub9b4 \uc218 \uc788\ub294\uc9c0 \ud655\uc778\ud558\uace0 \uc2f6\uc744 \uac83\uc785\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774\ub807\uac8c \ud568\uc73c\ub85c\uc368 \uac00\uc7a5 \uc18c\uc911\ud55c \ub9ac\uc18c\uc2a4\uc778 \uc9c1\uc6d0\uc744 \uc9c0\ub81b\ub300 \uc0bc\uc544 IT \ud300\uc758 \ubbfc\ucca9\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \ubb38\ud654\ub97c \ub3c4\uc785\ud558\uba74 \uc2e4\uc81c\ub85c \ud070 \uc131\uacfc\ub97c \uac70\ub458 \uc218 \uc788\uc2b5\ub2c8\ub2e4. IT \uc9c1\uc6d0\uc774 \uc5bb\uc744 \uc218 \uc788\ub294 \uc774\uc810\ub3c4 \ub9e4\uc6b0 \ub9ce\uc2b5\ub2c8\ub2e4.\u00a0\uc608\ub97c \ub4e4\uba74 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n

IT \ud300\uc774 \ud074\ub77c\uc6b0\ub4dc\ub97c \ud1b5\ud574 \uc5bb\ub294 \uc774\uc810<\/h2>\n

\ub354 \ub098\uc740 \uc804\ub7b5\uc801 \uc5f0\uacc4.<\/strong><\/p>\n

\ud074\ub77c\uc6b0\ub4dc\ub294 \ube44\uc988\ub2c8\uc2a4 \ubd80\uc11c\uc640 IT \ubd80\uc11c\uc758 \uc5f0\uacc4\ub97c \uac15\ud654\ud569\ub2c8\ub2e4. IT \ubd80\uc11c\ub294 \ub2e8\uc21c\ud55c \ube44\uc988\ub2c8\uc2a4 \uc9c0\uc6d0 \ubd80\uc11c\uac00 \uc544\ub2cc \ubcc0\ud654\uc758 \uc8fc\ub3c4\uc790\uac00 \ub418\uc5b4 \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\uac00 \ud601\uc2e0 \ubc0f \ubc30\ud3ec\ub97c \uc704\ud55c \uc18d\ub3c4, \uc900\ube44 \uc0c1\ud0dc, \uc704\ud5d8 \ub4f1\uc744 \uc798 \uad00\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. IT\ub294 \ud601\uc2e0\uc744 \uc124\uacc4\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc904 \ubfd0\ub9cc \uc544\ub2c8\ub77c \ubc30\ud3ec\uc5d0 \ud544\uc694\ud55c \ubcc0\ud654 \uad00\ub9ac\ub97c \uc9c0\uc6d0\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\ub97c \ub3c4\uc785<\/a>\ud558\uba74 IT\ub97c \uae30\uc874\uc758 \ube44\uc6a9 \uc13c\ud130\uc5d0\uc11c \uc804\ub7b5\uc801 \uc790\uc0b0\uc73c\ub85c \uc804\ud658\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5c5\ubb34\uc640 \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0 \uc18d\ub3c4\uc640 \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\uace0 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uc5ec \ube44\uc988\ub2c8\uc2a4\uc5d0 \ud798\uc744 \uc2e4\uc5b4\uc8fc\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \ubc18\ubcf5\uc801\uc778 \uac1c\ubc1c \uc811\uadfc \ubc29\uc2dd\uc744 \ucc44\ud0dd\ud558\uc5ec \ubbfc\ucca9\uc131\uc744 \ub192\uc774\uba74 IT \ubd80\uc11c\ub294 \ubc30\ud3ec \uc2dc\uac04\uc744 \uc904\uc774\uace0, \ub124\ud2b8\uc6cc\ud06c\uc5d0\uc11c \uc608\uc0c1\uce58 \ubabb\ud55c \uc0ac\uace0\uc5d0 \ub300\uc751\ud558\uba70, \uc0c8\ub85c\uc6b4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uac1c\ubc1c\ud558\uace0 \uc218\uc815 \uc0ac\ud56d\uc744 \uc801\uc6a9\ud558\ub294 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubb34\uc5c7\ubcf4\ub2e4\ub3c4 IT \ud300\uc740 \uc9c0\uc18d\uc801\uc73c\ub85c \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uac1c\ubc1c, \uc81c\uacf5, \uac1c\uc120\ud558\uac8c \ub429\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774 \ubaa8\ub4e0 \uac83\uc73c\ub85c \uc778\ud574 \uac00\uce58 \uc2e4\ud604 \uc2dc\uac04\uc744 \uc55e\ub2f9\uae38 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc6b4\uc601 \ube44\uc6a9 \uc808\uac10.<\/strong><\/p>\n

\ud074\ub77c\uc6b0\ub4dc \uae30\uc220\uc740 \uc624\ubc84\ud5e4\ub4dc\uac00 \uac70\uc758 \uc5c6\uc2b5\ub2c8\ub2e4. IT \ubd80\uc11c\ub294 \ud544\uc694\ud560 \ub54c \ud544\uc694\ud55c \uae30\uc220 \ub9ac\uc18c\uc2a4\uc5d0 \ub300\ud574\uc11c\ub9cc \ube44\uc6a9\uc744 \uc9c0\ubd88\ud558\uba74 \ub429\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\ub97c \uc0ac\uc6a9\ud558\uba74 \ud558\ub4dc\uc6e8\uc5b4, \uc18c\ud504\ud2b8\uc6e8\uc5b4, \uc2dc\uc124, \uc804\ub825, \ub370\uc774\ud130 \uc13c\ud130 \uc778\ud504\ub77c \ube44\uc6a9\uc5d0 \ubbf8\ub9ac \ud22c\uc790\ud558\ub294 \ub300\uc2e0, \ud544\uc694\ud55c \uae30\uc220\uc5d0 \ub300\ud574\uc11c\ub9cc \ube44\uc6a9\uc744 \uc9c0\ubd88\ud569\ub2c8\ub2e4. \uc774 \ube44\uc6a9\uc5d0\ub294 \ubaa8\ub4e0 \uac83\uc744 \uad00\ub9ac\ud558\ub294 IT \ud074\ub77c\uc6b0\ub4dc \uc804\ubb38 \uc9c0\uc2dd\ub3c4 \ud3ec\ud568\ub429\ub2c8\ub2e4. \ub3c4\uc785 \ucd08\uae30\ub294 \ubb3c\ub860 \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \ub192\uc740 \uc790\ubcf8 \ube44\uc6a9\uc744 \ud544\uc694\ub85c \ud558\ub294 \uc628\ud504\ub808\ubbf8\uc2a4 \uc544\ud0a4\ud14d\ucc98\uc640\ub294 \ud655\uc5f0\ud788 \ub2e4\ub978 \uc810\uc785\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc, \ud2b9\ud788 \uc62c\uc778\uc6d0 CCaaS \uc811\uadfc \ubc29\uc2dd<\/a>\uc740 \uae30\uc220 \uc2a4\ud0dd\uc744 \ud1b5\ud569\ud558\ub294 \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub294 \ud604\uae08 \ud750\ub984\uacfc \uc6b4\uc601 \ube44\uc6a9\uc5d0 \ud6a8\uc728\uc131\uc744 \ub192\uc785\ub2c8\ub2e4. \uc2e4\uc81c\ub85c Genesys\uc758 \ube44\uc6a9 \ubd84\uc11d \ubca4\uce58\ub9c8\ud06c \ub370\uc774\ud130\uc5d0 \ub530\ub974\uba74 \uae30\uc5c5\uc740 \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud55c \ud6c4 IT \uc9c1\uc6d0\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc744 40~60%\uae4c\uc9c0 \uc904\uc77c \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 IT \ub9ac\ub354\ub294 IT\uc640 \uad00\ub828\ub41c \uc5c5\ubb34 \ub178\ub825\uc744 \ube44\uc988\ub2c8\uc2a4 \uc5c5\ubb34\uc5d0 \ud22c\uc785\ud558\uc5ec \uc9c1\uc6d0\uc744 \uad50\uc721\ud558\uace0, \uc2a4\ud0ac\uc744 \uac15\ud654\ud558\uace0, \ud68c\uc0ac \ub0b4 \ub2e4\ub978 \uc218\uc775 \ucc3d\ucd9c \ud504\ub85c\uc81d\ud2b8\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4.<\/p>\n

IT \uc720\uc5f0\uc131 \ubc0f \ud655\uc7a5\uc131 \uc9c0\uc6d0.<\/strong><\/p>\n

\uc628\ud504\ub808\ubbf8\uc2a4 \ud658\uacbd\uc5d0\ub294 \uc804\uc6a9 \ud658\uacbd\uc774 \ud544\uc694\ud558\uc9c0\ub9cc \ud074\ub77c\uc6b0\ub4dc \ud658\uacbd\uc5d0\uc11c\ub294 \uc5b4\ub514\uc11c\ub098 \uc791\uc5c5\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4. \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc774 \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \uc6d0\uaca9\uc73c\ub85c \ud638\uc2a4\ud305\ub418\ubbc0\ub85c IT \uc9c1\uc6d0\uc740 \uc5b8\uc81c \uc5b4\ub514\uc11c\ub4e0 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc6d0\uaca9\uc9c0\uc5d0\uc11c \uc791\uc5c5\ud558\ub294 \ud300\uc740 \ubb3c\ub9ac\uc801\uc778 \uc7a5\uc18c\ub85c \uc774\ub3d9\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub429\ub2c8\ub2e4. \ub9ce\uc740 IT \uc870\uc9c1\uc774 \uc6d0\uaca9 \ubc0f \ud558\uc774\ube0c\ub9ac\ub4dc \uc791\uc5c5 \ud658\uacbd\uc73c\ub85c \uc804\ud658<\/a>\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uac19\uc740 \ud658\uacbd\uc774 \uc81c\uacf5\ud558\ub294 \uc720\uc5f0\uc131\uc740 \ud611\uc5c5 \uc99d\uac00, \uc0dd\uc0b0\uc131 \ubc0f \ub9cc\uc871\ub3c4 \ud5a5\uc0c1, \uc77c\uacfc \uc0dd\ud65c\uc758 \uade0\ud615 \uac1c\uc120 \ub4f1 IT \uad00\ub9ac\uc790\uc640 \uc9c1\uc6d0 \ubaa8\ub450\uc5d0\uac8c \uae0d\uc815\uc801\uc778 \uacb0\uacfc\ub97c \uac00\uc838\uc654\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc6d0\uaca9 \ub610\ub294 \ud558\uc774\ube0c\ub9ac\ub4dc \uadfc\ubb34 \ud658\uacbd \ub355\ubd84\uc5d0 \uae30\uc5c5\uc740 \uc2e0\uc785 \uc9c1\uc6d0 \ucc44\uc6a9 \uc2dc \uc9c0\uc6d0\uc790\uc758 \uc9c0\ub9ac\uc801 \uc704\uce58\uc5d0 \uad6c\uc560\ubc1b\uc9c0 \uc54a\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 IT \ub9ac\ub354\ub294 \ud2b9\uc815 \uae30\uc220\uc5d0\uc11c \uaca9\ucc28\uac00 \uc2ec\ud55c \uc9c1\ubb34\uc758 \uacbd\uc6b0 \uae00\ub85c\ubc8c \uc778\uc7ac \ud480\uc744 \ud65c\uc6a9\ud558\uc5ec \uac00\uc7a5 \uc801\ud569\ud55c \ud6c4\ubcf4\uc790\ub97c \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc6cc\ud06c\ud3ec\uc2a4 \uc5ed\ub7c9 \uac15\ud654.<\/strong><\/p>\n

\ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud558\uba74 IT \ub9ac\uc18c\uc2a4\ub294 \ub354\uc6b1 \uac04\uc18c\ud654, \ud6a8\uc728\ud654\ub429\ub2c8\ub2e4. \ub530\ub77c\uc11c IT \uc9c1\uc6d0\uc740 \ub2e8\uc21c IT \uc5c5\ubb34\uac00 \uc544\ub2cc \ubcf4\ub2e4 \uc911\uc694\ud55c \uc791\uc5c5\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4. \ud55c\ud3b8, IT \uacbd\uc601\uc9c4\uc740 \uc804\ud1b5\uc801\uc778 \ub370\uc774\ud130 \uc13c\ud130 \uc5ed\ud560\uc5d0\uc11c \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c \ubc0f \uc9c0\uc6d0\uc5d0 \uc911\uc810\uc744 \ub454 \uc0c8\ub85c\uc6b4 \ud074\ub77c\uc6b0\ub4dc \ubb38\ud654\ub85c \uc9c1\uc6d0\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\ub85c\uc758 \uc131\uacf5\uc801\uc778 \uc804\ud658\uc744 \uc704\ud574\uc11c\ub294 \uc601\uc5c5, \ub9c8\ucf00\ud305, \uc81c\ud488, \uc5d4\uc9c0\ub2c8\uc5b4\ub9c1, \ubcf4\uc548, IT, \uc6b4\uc601 \ub4f1 \ub2e4\uc591\ud55c \ud300 \uac04 \ud611\uc5c5\uc744 \uac15\ud654\ud558\ub294 \ubb38\ud654\uc801 \uc804\ud658\uc774 \ud544\uc218\uc785\ub2c8\ub2e4. \ub610\ud55c \uc218\ub3d9 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud560 \uc218 \uc788\ub294 \ub354 \ub9ce\uc740 \uae30\ud68c\uac00 \uc0dd\uae30\uba70, \uc774\ub97c \ud1b5\ud574 \ub354 \ub098\uc740 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uc774\ub8f0 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uac83\uc774 \ud604\uae08 \ud750\ub984\uacfc \uc6b4\uc601 \ube44\uc6a9\uc5d0 \uae0d\uc815\uc801\uc778 \uc601\ud5a5\uc744 \uc90d\ub2c8\ub2e4.<\/p>\n

\uc790\ub3d9\ud654 \ubc0f \ubbfc\ucca9\uc131 \ud5a5\uc0c1.<\/strong><\/p>\n

\uc99d\uac00\ud558\ub294 \uace0\uac1d \uc218\uc694\ub97c \ub530\ub77c\uc7a1\ub294 \uc77c \uc790\uccb4\uac00 \ubd80\ub2f4\uc2a4\ub7ec\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc5c5\ub370\uc774\ud2b8\ub97c \ud560 \ub54c\ub9c8\ub2e4 IT \uc9c1\uc6d0\uc774 \ud22c\uc785\ub418\uba74 \uc774\ub294 \ube44\ud6a8\uc728\uc801\uc774\uba70, \uc5c5\ub370\uc774\ud2b8\uac00 \ub2a6\uc5b4\uc9c0\uba74 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ubd80\uc815\uc801\uc778 \uc601\ud5a5\uc744 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4. IT \uacbd\uc601\uc9c4\uc740 \uadf8\ub3d9\uc548 \ube44\uc988\ub2c8\uc2a4\uac00 \uacbd\uc7c1\ub825\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\ub3c4\ub85d \ubaa8\ub4e0 \ucd5c\uc2e0 \uc2dc\uc7a5 \ubc0f \uae30\uc220 \uc5c5\ub370\uc774\ud2b8 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub9de\ucdb0 IT \uae30\uc220 \uc2a4\ud0dd\uc744 \ucd5c\uc2e0 \uc0c1\ud0dc\ub85c \uc720\uc9c0\ud574\uc57c \ud588\uc2b5\ub2c8\ub2e4. IT\ub294 \ube44\uc988\ub2c8\uc2a4\ub97c \ud0c4\ub825\uc801\uc73c\ub85c \uc6b4\uc601\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud574\uc57c \ud569\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud558\uba74 \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \uc624\ub958\ub97c \ube60\ub974\uac8c \ucc3e\uace0, \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ud56d\uc0c1 \ucd5c\uc2e0 \uc0c1\ud0dc\ub85c \uc720\uc9c0\ud558\uace0, \ube44\uc988\ub2c8\uc2a4 \uc815\ucc45\uc5d0 \ub530\ub77c \ucd5c\uc2e0 \uae30\ub2a5\uc744 \uad6c\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uc18d\uc801\uc778 \uac1c\ubc1c\uacfc \uac1c\uc120\uc740 \ud074\ub77c\uc6b0\ub4dc \ud658\uacbd\uacfc IT \ubb38\ud654\uc758 \uac00\uc7a5 \uac15\ub825\ud55c \ud2b9\uc131 \uc911 \ud558\ub098\uc785\ub2c8\ub2e4. \ub610\ud55c \ud074\ub77c\uc6b0\ub4dc\ub97c \ud1b5\ud574 \uc77c\uc0c1\uc801\uc778 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uba74 \uae30\uc5c5\uc740 \ubcc0\ud654\uc5d0 \ub354\uc6b1 \uc2e0\uc18d\ud558\uac8c \ub300\uc751\ud560 \uc218 \uc788\uc73c\uba70, \uc774\ub294 \ube44\uc988\ub2c8\uc2a4 \ud310\ub3c4\ub97c \ubc14\uafd4 \ub193\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc9c0\uc18d\uc801\uc778 \ud601\uc2e0\uacfc \uc2e4\ud5d8.<\/strong><\/p>\n

\ud074\ub77c\uc6b0\ub4dc\uc758 \uac00\uc7a5 \uc911\uc694\ud55c \uc7a5\uc810 \uc911 \ud558\ub098\ub294 \uc2dc\uc2a4\ud15c\uc744 \uc190\uc27d\uac8c \uc0dd\uc131\ud558\uace0 \uaca9\ub9ac\ud560 \uc218 \uc788\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. IT \ud300\uc740 \ud601\uc2e0\uc801\uc778 \uc544\uc774\ub514\uc5b4\uc640 \uc194\ub8e8\uc158\uc744 \uacf5\uac1c\ud558\uae30\uc5d0 \uc55e\uc11c \ube44\uc988\ub2c8\uc2a4 \ubd80\uc11c \ub9ac\ub354\uc640 \ud568\uaed8 \ud14c\uc2a4\ud2b8\ud574 \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\ub97c \uc0ac\uc6a9\ud558\uba74 IT \uc9c1\uc6d0\uc740 \uac1c\ubc1c \ud658\uacbd\uc744 \uc27d\uac8c \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601\uc774\ub098 \ub370\uc774\ud130\uc5d0 \uc601\ud5a5\uc744 \uc8fc\uc9c0 \uc54a\uace0 \ub2e4\uc591\ud55c \ud504\ub85c\uadf8\ub7a8\uacfc \uc11c\ube44\uc2a4\ub97c \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc5d0\uc11c \uc2e4\ud5d8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. IT \uacbd\uc601\uc9c4\uc740 \ubcc0\ud654\ud558\ub294 \uc2dc\uc7a5 \uc0c1\ud669, \uacbd\uc7c1 \uc704\ud611, \uace0\uac1d \uc694\uad6c\uc5d0 \ub530\ub77c \uc2e0\uc18d\ud558\uac8c \ud601\uc2e0\uc744 \uc8fc\ub3c4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c IT \uc9c1\uc6d0\uc740 \ubbfc\uac10\ud55c \uc815\ubcf4\ub97c \ud14c\uc2a4\ud2b8\ud560 \ub54c \ubcf4\uc548\uacfc \uac1c\uc778\uc815\ubcf4\ub97c \ucd5c\ub300\ud55c \ubcf4\ud638\ud558\uae30 \uc704\ud574 \uc5ec\ub7ec \ubc29\ubc95\uc73c\ub85c \uc2dc\uc2a4\ud15c\uc744 \uad6c\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud6a8\uc6a9\uc774 \uc785\uc99d\ub418\uae30\uae4c\uc9c0 \ub9c9\ub300\ud55c \ucd08\uae30 \uc790\ubcf8\uc744 \ud544\uc694\ub85c \ud558\ub294 \uc194\ub8e8\uc158\uc73c\ub85c\ub294 \ud601\uc2e0\uc744 \uc8fc\ub3c4\ud558\uae30 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \uc624\ud788\ub824 \uc704\ud5d8\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ud074\ub77c\uc6b0\ub4dc \ubb38\ud654\uc5d0\uc11c\ub294 \ud601\uc2e0\uc801\uc778 \uc544\uc774\ub514\uc5b4\ub97c \uc790\uc720\ub86d\uac8c \uc2e4\ud5d8\ud558\uba70 \uc0c8\ub85c\uc6b4 \uc218\uc775 \ucc3d\ucd9c\uc5d0 \uac00\uc7a5 \ud6a8\uacfc\uc801\uc778\uc9c0 \ubc29\ubc95\uc744 \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub192\uc740 \uac00\uc6a9\uc131, \uc2e0\ub8b0\uc131, \ubcf4\uc548.<\/strong><\/p>\n

\uc790\ub3d9\ud654 \ubc0f \ubd80\uc11c \uac04 \ud611\uc5c5\uc774 \uc99d\uac00\ud558\uba74 \ubcf5\uc7a1\uc131\uacfc \uc624\ub958\uac00 \uc904\uc5b4\ub4ed\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uacb0\uacfc\uc801\uc73c\ub85c \uc0ac\uc774\ubc84\uacf5\uaca9, \ub370\uc774\ud130 \uc720\ucd9c, \uae30\uc220 \uc7a5\uc560\uc640 \uac19\uc740 \uc778\uc2dc\ub358\ud2b8 \ubc0f \uc6b4\uc601 \uc911\ub2e8 \ubc1c\uc0dd \uc2dc \ud3c9\uade0 \ud574\uacb0 \uc2dc\uac04(MTTR, Mean-Time-to-Resolve)\uc774 \uac1c\uc120\ub429\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\ub97c \ud1b5\ud574 IT \uc9c1\uc6d0\uc740 \ub370\uc774\ud130\uc640 \ud30c\uc77c\uc5d0 \ubcf4\ub2e4 \uc548\uc804\ud558\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\ub294 \ub610\ud55c, \ud544\uc694\ud560 \ub54c \uc2dc\uc2a4\ud15c\uc5d0 \uc27d\uac8c \uc811\uadfc\ud560 \uc218 \uc788\uac8c \ud574\uc90d\ub2c8\ub2e4. \ubaa8\ub4e0 \uc7ac\ud574 \ubcf5\uad6c \uc0c1\ud669\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc\ub294 \uace0\uac00\uc6a9\uc131 \ubaa8\ub378\uc744 \uc81c\uacf5\ud558\uc5ec \uc131\ub2a5\uc5d0 \uac70\uc758 \ub610\ub294 \uc804\ud600 \uc601\ud5a5\uc744 \ubbf8\uce58\uc9c0 \uc54a\uc73c\uba74\uc11c \uc2dc\uc2a4\ud15c\uc744 \uacc4\uc18d \uc2e4\ud589\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4.<\/p>\n

\ubcf4\uc548\uc740 \ub610 \ub2e4\ub978 \uace0\ub824 \uc0ac\ud56d\uc785\ub2c8\ub2e4<\/a>. \uae08\uc735 \ub370\uc774\ud130\uc640 \uac19\uc740 \ubbfc\uac10\ud55c \uace0\uac1d \uc815\ubcf4\ub97c \ub2e4\ub8f0 \ub54c\ub294 \ub354\uc6b1 \uadf8\ub807\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130 \uc554\ud638\ud654, \uc561\uc138\uc2a4 \uc81c\uc5b4, \uc0ac\uc774\ubc84 \ubcf4\uc548 \uc870\uce58, \uc815\uae30\uc801\uc778 \uae30\uc220 \uc5c5\ub370\uc774\ud2b8\ub294 \ube44\uc988\ub2c8\uc2a4 \uc774\uc775\uc744 \ubcf4\ud638\ud558\ub294 \ub370 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \ud2b9\uc815 \uc0b0\uc5c5 \uaddc\uc815 \uc900\uc218\ub294 \uae08\uc735, \uc758\ub8cc, \uc815\ubd80 \ubd80\ubb38\uacfc \uc77c\ud560 \ub54c \ud2b9\ud788 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n

\ud074\ub77c\uc6b0\ub4dc \uacfc\uc81c \ud574\uacb0\uc744 \uc704\ud55c 6\uac00\uc9c0 TIP<\/h2>\n

\ud074\ub77c\uc6b0\ub4dc \ubb38\ud654\ub85c\uc758 \uc804\ud658\uc740 \ud558\ub8e8\uc544\uce68\uc5d0 \uc774\ub904\uc9c0\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4<\/a>. \uc6cc\ud06c\ud3ec\uc2a4 \ubcc0\ud654\uc5d0\ub294 \ub370\uc774\ud130 \uc13c\ud130 \ud658\uacbd\uc5d0\uc11c \uc218\ud589\ud558\ub294 \uc5c5\ubb34, \ud558\ub4dc\uc6e8\uc5b4\uac00 \ud544\uc694\ub85c \ud558\ub294 \uc5ed\ub7c9, \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c \ubc0f \uad00\ub9ac \ud658\uacbd\uc5d0 \ud544\uc694\ud55c \uc0c8\ub85c\uc6b4 \uae30\uc220 \ub4f1 \uc9c1\uc6d0\uc758 \ub2a5\ub825\uacfc \uc5ed\ud560\uc744 \uc0c8\ub86d\uac8c \uc815\ube44\ud558\ub294 \uc77c\uae4c\uc9c0 \ud3ec\ud568\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub294 \uc0dd\uac01\ucc98\ub7fc \uc27d\uc9c0\ub9cc\uc740 \uc54a\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 \ud2b9\ud788, \uc5c5\ubb34 \uc218\ud589 \ubc29\uc2dd\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud574 IT \uc778\ub825\uc744 \uc7ac\uc815\ube44\ud574\uc57c \ud569\ub2c8\ub2e4. \ud604\uc7ac\uc758 \uae30\uc220 \uaca9\ucc28\ub97c \ud30c\uc545\ud558\uace0, \uc0c8\ub85c\uc6b4 \uae30\uc220\uc744 \uad50\uc721\ud558\uace0, \uc131\uacf5\uc801\uc778 \ud601\uc2e0\uc744 \uc704\ud55c \ubcc0\ud654 \uad00\ub9ac\ub97c \uc218\ud589\ud574\uc57c \ud569\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 \ud074\ub77c\uc6b0\ub4dc \ub3c4\uc785\uacfc \ud65c\uc6a9\uc744 \uac00\uc18d\ud654\ud558\uae30 \uc704\ud574 IT \ub9ac\uc18c\uc2a4\ub97c \uc5b4\ub5bb\uac8c \uc900\ube44\ud574\uc57c \ud560\uae4c\uc694? \uc870\uc9c1\ub9c8\ub2e4 \ucc98\ud55c \uc0c1\ud669\uc774 \ub2e4\ub978 \ub9cc\ud07c \uc131\uacf5\uc744 \uc704\ud55c \ub2e8 \ud558\ub098\uc758 \ubc29\ubc95\uc740 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n

\uadf8\ub7ec\ub098 \ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc5d0 \uc131\uacf5\ud55c \uae30\uc5c5\uc5d0\ub294 \ub2e4\uc74c\uacfc \uac19\uc774 \uacf5\ud1b5\ub41c \uc811\uadfc \ubc29\uc2dd\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

1. \uc804\ud658 \uacc4\ud68d\uc744 \uc77c\ucc0d \uc2dc\uc791\ud569\ub2c8\ub2e4.<\/strong> \ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc744 \uc9c0\uc6d0\ud558\uace0 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc2e4\uc9c8\uc801\uc778 \uc774\uc810\uc744 \uc81c\uacf5\ud558\ub294 \uc758\ubbf8 \uc788\ub294 \ud575\uc2ec \uae30\ub2a5\uc744 \ubaa9\ud45c\ub85c \uc0bc\uc544\uc57c\ud569\ub2c8\ub2e4. \uadf8\ub798\uc57c \uc704\ud5d8\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574\uc120 \uacf5\uae09\uc5c5\uccb4\uc5d0 \ub2e4\uc74c\uacfc \uac19\uc740 \uc9c8\ubb38\uc744 \ud569\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud558\uba74 \ud50c\ub7ab\ud3fc\uc774 \uc608\uc0c1\ub300\ub85c \uc791\ub3d9\ud558\ub098\uc694? \uc0c1\ub2f4\uc0ac\uc758 \ud6a8\uc728\uc131, \ud6a8\uacfc, \ud488\uc9c8\uacfc \uac19\uc740 KPI \uc9c0\ud45c\uac00 \uacc4\uc18d \uce21\uc815\ub418\ub098\uc694? \uc544\ub2c8\uba74 \uc0c8\ub85c\uc6b4 \uc9c0\ud45c\ub97c \ub3c4\uc785\ud574\uc57c \ud558\ub098\uc694? \uc774 \uae30\uc220\uc774 \uae30\uc874\uc758 \ube44\ud074\ub77c\uc6b0\ub4dc \ubc31\uc5d4\ub4dc \ub610\ub294 \ud0c0\uc0ac \uc2dc\uc2a4\ud15c\uacfc \ud1b5\ud569\ub418\ub098\uc694?<\/p>\n

\uc774 \uac19\uc740 \uc0ac\ud56d\uc744 \ubbf8\ub9ac \ud655\uc778\ud558\uace0 \uc774\ud574\ud55c \ub2e4\uc74c \uae30\uc5c5\uc5d0\uc11c \uac00\uc7a5 \uc911\uc694\ud558\uac8c \uc5ec\uae30\ub294 \uc0ac\uc548\uc5d0 \uc9d1\uc911\ud558\uace0, \uc774\ub97c \uc911\uc2ec\uc73c\ub85c \uc804\ud658 \ud504\ub85c\uc138\uc2a4\ub97c \uc2dc\uc791\ud569\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc73c\ub85c\ub294 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d, \uc804\ud658\uc73c\ub85c \uc778\ud55c \ud6a8\uacfc \ub610\ub294 \uc804\ud658\uc744 \ud1b5\ud574 \ub2ec\uc131\ud558\uace0\uc790 \ud558\ub294 \ubaa9\ud45c\ub97c \ud568\uaed8 \ud30c\uc545\ud558\uc5ec \uc811\uadfc\ud569\ub2c8\ub2e4. \uc88b\uc740 \uacb0\uacfc\ub294 \uc88b\uc740 \uacc4\ud68d\uc5d0\uc11c \ub098\uc635\ub2c8\ub2e4. \ud604\uc7ac\uc758 \uc6b4\uc601 \ud658\uacbd\uacfc \uace0\ucda9\uc744 \ud30c\uc545\ud558\uace0, \ud655\uc7a5\uc131, \uae30\ub2a5, \ucc44\ub110 \ud1b5\ud569, \uc571 \ud1b5\ud569, \ubd84\uc11d, \ubcf4\uace0\uc640 \uad00\ub828\ub41c \uc870\uc9c1\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ud3c9\uac00\ud558\uc138\uc694. 1\uc77c \ucc28\uc640 90\uc77c \ucc28\uc758 \ub9ac\ud3ec\ud305\uc744 \ube44\uad50\ud574 \ubcf4\uba74 \ud300\uc5d0 \ubb34\uc5c7\uc774 \ud544\uc694\ud55c\uc9c0\ub97c \uc774\ud574\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uacc4\ud68d\uc744 \uac00\uc18d\ud654\ud558\uae30 \uc704\ud574 \uc77c\ubd80 \uace0\uac1d\uc740 Genesys\uc640 \ud30c\ud2b8\ub108\uc758 \ub3c4\uc6c0\uc744 \ubc1b\uc544 \uc9c1\uc6d0\uc744 \uad50\uc721\ud558\uace0 \uc790\uccb4 IT \uae30\uc220\uc744 \ubcf4\uac15\ud569\ub2c8\ub2e4. \ud2b9\ud788 \uad6c\ud604 \uacfc\uc815\uc5d0\uc11c \uc9c0\uc2dd \uc804\ub2ec\uc5d0 \uc18d\ub3c4\ub97c \ub354\ud558\uace0 \uc704\ud5d8\uc744 \uc904\uc774\uae30 \uc704\ud574 \ub178\ub825\ud569\ub2c8\ub2e4. \ub610\ud55c \uc2e0\uc18d\ud55c \uc2e4\uc2b5 \ud559\uc2b5\uc774 \uac00\ub2a5\ud55c \uac1c\ubc1c \ud658\uacbd\uc744 \uad6c\ucd95\ud558\uc5ec \ud300\uc774 \ub2e4\uc74c \ub2e8\uacc4 \ud504\ub85c\uc81d\ud2b8\uc5d0\uc11c \uc2b5\ub4dd\ud55c \uae30\uc220\uc744 \ubc30\uc6b0\uace0 \ub2e4\uc2dc \uc801\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n

2. \ud604\uc2e4\uc801\uc778 \ubaa9\ud45c\ub97c \uc124\uc815\ud569\ub2c8\ub2e4.<\/strong> \ud074\ub77c\uc6b0\ub4dc \ud601\uc2e0\uc740 \ud558\ub098\uc758 \uc5ec\uc815\uc774\uba70, \uae30\uc5c5 \ubb38\ud654\ub294 \ud558\ub8e8\uc544\uce68\uc5d0 \ubc14\ub00c\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. IT \ub9ac\ub354\ub294 \ud604\uc2e4\uc801\uc774\uba74\uc11c\ub3c4 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0 \uc758\ubbf8\uac00 \uc788\ub294 \uc9c0\ud45c\ub97c \uc124\uc815\ud558\uc5ec \uc131\uacf5 \uae30\ubc18\uc744 \ub9c8\ub828\ud574\uc57c \ud569\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc740 \uae30\uc5c5\uc774 \ubc18\ubcf5\uc801\uc774\uace0 \ubbfc\ucca9\ud55c \ud504\ub85c\uc138\uc2a4\ub97c \ub3c4\uc785\ud560 \uc218 \uc788\ub294 \uae30\ud68c\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubcc0\ud654\uac00 \ud63c\ub780\uc744 \uc57c\uae30\ud560 \uc218 \uc788\uc73c\uba70, \uc9c1\uc6d0\ub4e4\uc740 \ub9ce\uc740 \uac83\uc744 \uc0c8\ub86d\uac8c \ud559\uc2b5\ud574\uc57c \ud569\ub2c8\ub2e4. \ud504\ub85c\uc81d\ud2b8 \uc9c0\ud45c\ub294 \ud300 \uc9c4\ud589 \uc0c1\ud669, \ub2ec\uc131\ud55c \uad50\uc721 \uc218\uc900, \uc131\uacf5 \uae30\ub85d, \ub9c8\uc77c\uc2a4\ud1a4 \uac8c\uc2dc, \uac1c\uc120\uc774 \ud544\uc694\ud55c \uc601\uc5ed \ub4f1\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, “\ubc30\ud3ec \uc18d\ub3c4”\ub294 \uc81c\uacf5\ub418\ub294 “\uc11c\ube44\uc2a4 \ud488\uc9c8”\uacfc \ub3d9\ub4f1\ud55c \uc218\uc900\uc73c\ub85c \uad00\uc2ec\uc744 \uae30\uc6b8\uc774\uc9c0 \uc54a\ub294\ub2e4\uba74 \uc131\uacf5\uc73c\ub85c \uc778\uc2dd\ub418\uc9c0 \uc54a\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc218\ub9ce\uc740 \uc218\uc815 \ubc0f \uc7ac\uc791\uc5c5\uc774 \ud544\uc694\ud55c \uc0c1\ud669\uc5d0\uc11c \u2018\ube60\ub978 \uc9c4\ud589\u2019\uc740 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub3c4\uc6c0\uc774 \ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc9c0\ud45c\ub97c \ud1b5\ud574 \uc790\ub3d9\ud654 \uacb0\uc815\uc744 \ud604\uba85\ud558\uac8c \uc774\ub04c\uc5b4\ub0b4\uc57c \ud569\ub2c8\ub2e4. \ub610\ud55c \ube44\uc988\ub2c8\uc2a4\uc5d0\uc11c \uc131\uacf5\uc740 \ubc18\ubcf5\uc801\uc774\uace0 \uc9c0\uc18d\uc801\uc778 \uc0ac\uc774\ud074\uc774\ub77c\ub294 \uac83\uc744 \uc78a\uc9c0 \uc54a\uc544\uc57c \ud569\ub2c8\ub2e4. \uba3c\uc800, \uc9c4\uc804\uc774 \uc774\ub904\uc9c0\uace0 \uc788\ub2e4\ub294 \uc99d\uac70\ub85c \uac00\uc7a5 \uc798 \ubcf4\uc5ec\uc904 \uc218 \uc788\ub294 \uc9c0\ud45c\ub97c \uacb0\uc815\ud558\uc138\uc694. \uc608\ub97c \ub4e4\uc5b4, \ub9ce\uc740 \uc870\uc9c1\uc774 \uc11c\ube44\uc2a4 \uc5c5\ub370\uc774\ud2b8\uc758 \ub9b4\ub9ac\uc2a4 \ube48\ub3c4, \uc0c8\ub85c\uc6b4 \ub9b4\ub9ac\uc2a4 \ub610\ub294 \uae30\ub2a5 \ub864\uc544\uc6c3 \ud6c4 \uc81c\uae30\ub418\ub294 \uc9c0\uc6d0 \ud2f0\ucf13 \uc218, \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ubb38\uc81c\uac00 \ud574\uacb0\ub418\uae30\uae4c\uc9c0 \ud3c9\uade0 \uc9c0\uc18d \uc2dc\uac04, \uac01 \ubb38\uc81c\uac00 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5 \ub4f1\uc744 \uae30\uc900\uc73c\ub85c \uc0bc\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \uae30\uc900 \uc9c0\ud45c \uc138\ud2b8\ub97c \uc124\uc815\ud558\uba74 \ud074\ub77c\uc6b0\ub4dc \uc811\uadfc \ubc29\uc2dd\uc774 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ubbf8\uce58\ub294 \uae0d\uc815\uc801\uc778 \uc601\ud5a5\uc744 \uce21\uc815\ud560 \uc218 \uc788\ub294 \uc815\ub7c9\ud654\uac00 \uac00\ub2a5\ud55c \ubc29\ubc95\uacfc \ud568\uaed8, \uc804\ud6c4 \ud3c9\uac00\ub97c \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

3. \uc9c1\uc6d0\uc744 \uad50\uc721\ud558\uace0 \uc2a4\ud0ac\uc744 \ud5a5\uc0c1\ud569\ub2c8\ub2e4.<\/strong> \uc0c8\ub85c\uc6b4 \ud658\uacbd\uc5d0 \ub300\ud55c \uad50\uc721\uacfc IT \uc9c1\uc6d0\uc758 \uc2a4\ud0ac \ud5a5\uc0c1\uc740 \ud544\uc218\uc785\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\ub97c \uc131\uacf5\uc801\uc73c\ub85c \uc804\ud658\ud558\uae30 \uc704\ud574\uc11c\ub294 \uba87 \uac00\uc9c0 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud574\uc57c\ub9cc \ud569\ub2c8\ub2e4. \uccab\uc9f8, IT \uae30\uc220 \uc218\uc900\uc744 \ud30c\uc545\ud558\uace0 \uaca9\ucc28\ub97c \ud3c9\uac00\ud569\ub2c8\ub2e4. IT \uc778\ub825 \uad50\uc721\uc744 \uacc4\ud68d\ud560 \ub54c \uac00\uc7a5 \uba3c\uc800 \ud574\uc57c \ud560 \uc77c\uc740 \uc870\uc9c1 \ub0b4 \ud2b9\uc815 IT \uae30\uc220\uc758 \uaca9\ucc28\ub97c \ud30c\uc545\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. IT \ud300\uc774 \uc62c\ubc14\ub978 \uae30\uc220\uc744 \uad6c\ucd95\ud558\ub3c4\ub85d \ud558\ub824\uba74 \uc870\uc9c1\uc740 \ud5a5\ud6c4 12~24\uac1c\uc6d4 \ub3d9\uc548 \uacc4\ud68d\ub41c \ud504\ub85c\uc81d\ud2b8 \uc774\ub2c8\uc154\ud2f0\ube0c\uc640 \uc774\ub97c \ub2ec\uc131\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc804\ubb38 \uc9c0\uc2dd\uacfc \uc5ed\ub7c9\uc744 \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4. \ubd80\uc871\ud55c \ubd80\ubd84\uc744 \ud30c\uc545\ud55c \ub2e4\uc74c\uc5d0\ub294 \ud074\ub77c\uc6b0\ub4dc \uc774\ub2c8\uc154\ud2f0\ube0c\uc640 \ud568\uaed8 \uc774\ub7ec\ud55c \uc694\uad6c \uc0ac\ud56d\uc744 \ud574\uacb0\ud558\ub294 \ubbf8\ub798 \uc9c0\ud5a5\uc801\uc778 \uae30\uc220 \uac1c\ubc1c \uacc4\ud68d\uc744 \uc218\ub9bd\ud569\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc744 \uc2dc\uc791\ud558\ub294 \uac00\uc7a5 \ud6a8\uacfc\uc801\uc778 \uc811\uadfc \ubc29\ubc95 \uc911 \ud558\ub098\ub294 \ubaa8\ub4e0 \uc9c1\uc6d0\uc5d0\uac8c \uae30\ubcf8 \ubc0f \uae30\ub2a5 \uad50\uc721\uc744 \uc81c\uacf5\ud558\ub294 \ud3ec\uad04\uc801\uc778 \uad50\uc721\uc5d0 \ud22c\uc790\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 IT \uc9c1\uc6d0\uc5d0\uac8c \uac00\uc7a5 \uc801\ud569\ud55c \uc2ec\ub3c4 \uc788\ub294 \uae30\uc220 \uad50\uc721\ub3c4 \uc218\ubc18\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uba74 \ud300\uc6d0 \ubaa8\ub450\uac00 \uacf5\ud1b5\uc758 \uc5b8\uc5b4\ub97c \uc0ac\uc6a9\ud558\uace0 \uae30\ubcf8 \uc0ac\ud56d\uc744 \uc77c\uad00\ub418\uac8c \uc774\ud574\ud558\uac8c \ub429\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ucd5c\uc885 \uace0\uac1d\uc5d0\uac8c \ud61c\ud0dd\uc744 \uc8fc\ub294 \ud601\uc2e0\uacfc \ub354\ubd88\uc5b4, \uc758\uc0ac \uacb0\uc815\uc5d0 \uc18d\ub3c4\ub97c \ub192\uc774\uba70 \uc870\uc9c1 \uc804\uccb4\ub97c \uc0c8\ub86d\uac8c \ubcc0\ud654\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

4. \uc9c0\uc18d\uc801\uc73c\ub85c \ud559\uc2b5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/strong> \uc131\uacf5\uc801\uc778 IT \uad00\ub9ac \ud300\uc740 \uc9c0\uc18d\uc801\uc778 \ud559\uc2b5 \ubb38\ud654\ub97c \uc870\uc131\ud558\uace0 \uc9c0\uc2dd \ubc0f \uae30\uc220 \uaca9\ucc28\ub97c \ud574\uc18c\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uad50\uc721 \ubaa9\ud45c\ub97c \uc124\uc815\ud569\ub2c8\ub2e4. \uc120\ub3c4\uc801\uc778 \uae30\uc5c5\ub4e4\uc740 \ud074\ub77c\uc6b0\ub4dc \uc804\ubb38\uac00\ub85c \uad6c\uc131\ub41c \ud575\uc2ec \ud300\uc744 \uad6c\uc131\ud558\uc5ec \ud074\ub77c\uc6b0\ub4dc \uad50\uc721\uacfc \uc2a4\ud0ac\uc744 \uac00\uc18d\ud654\ud558\uace0, \uc219\ub828\ub3c4\ub97c \uc804\uccb4 IT \uc870\uc9c1\uc73c\ub85c \ud655\uc7a5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ub9ce\uc740 \uc870\uc9c1\uc774 \uacf5\uc2dd \uad50\uc721 \ud504\ub85c\uadf8\ub7a8<\/a>\uc744 \ubcf4\uc644\ud558\uae30 \uc704\ud574 \uc5ed\ub7c9 \uc13c\ud130\ub97c \uc124\ub9bd\ud558\uc5ec \uae30\uc874 \uc5c5\ubb34 \ubc29\uc2dd\uc5d0 \uc0c8\ub85c\uc6b4 \uad50\uc721 \ud504\ub85c\uadf8\ub7a8\uc744 \ud1b5\ud569\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. IT \uc9c1\uc6d0\uc740 \uac1c\ubc1c, \ubc30\ud3ec, \ud14c\uc2a4\ud2b8, \uc218\uc815 \ubc0f \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud560 \uacbd\uc6b0 \ucd5c\uadfc \ubcc0\uacbd \uc0ac\ud56d\uc744 \ub864\ubc31\ud558\ub294 \ub370 \ud544\uc694\ud55c \ud575\uc2ec \ud1b5\ucc30\ub825\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc73c\ub85c \ud575\uc2ec \ucee4\ub9ac\ud058\ub7fc\uc744 \ud1b5\ud574 IT \uc9c1\uc6d0\uc740 \uae30\ubcf8 \uc0ac\ud56d\uc744 \ube60\ub974\uac8c \uc774\ud574\ud560 \uc218 \uc788\uc73c\uba70, \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d\uc758 \uc9c4\ud654\uc5d0 \ubc1c\ub9de\ucdb0 \ubcf4\ub2e4 \uc804\ubb38\uc801\uc778 \uad50\uc721\uc744 \ub3c4\uc785\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucd5c\uc2e0 \uae30\uc220\uc744 \uae30\ubc18\uc73c\ub85c \ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d\uc774 \uc99d\uac00\ud558\uace0 \uc788\ub294 \ub9cc\ud07c \ud575\uc2ec \uc9c0\uc2dd\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc313\uc74c\uc73c\ub85c\uc368 \uc778\uacf5 \uc9c0\ub2a5, \ubd84\uc11d\uacfc \uac19\uc740 \ub2e4\uc591\ud55c \ubd84\uc57c\uc758 \ud2b9\uc815 \uae30\uc220\uc5d0 \ub300\ud55c \uc804\ubb38\ud654 \ub2c8\uc988\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud55c\ud3b8, IT \uc9c1\uc6d0\uc740 \ud074\ub77c\uc6b0\ub4dc \uc804\ud658 \ud504\ub85c\uc81d\ud2b8\ub97c \ud1b5\ud574 \uae30\uc220 \uac1c\ubc1c\uc5d0 \uc801\uadf9 \ucc38\uc5ec\ud568\uc73c\ub85c\uc368 \uc804\ubb38\uc801\uc778 \ucee4\ub9ac\uc5b4 \uc131\uc7a5\uacfc \ubc1c\uc804\uc758 \uc804\ud658\uc810\uc744 \ub9de\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2ec\uc131 \uc2dc\uac04, \uc778\uc99d \ub808\ubca8 \ub4f1 \uc131\uacfc\uc640 \uad00\ub828\ub41c IT \uc9c1\uc6d0\uc758 \ubaa9\ud45c\uc640 KPI\ub97c \uc124\uc815\ud558\ub294 \uac83\ub3c4 \ube44\uc988\ub2c8\uc2a4 \uc804\ub7b5\uc744 \uac15\ud654\ud558\uace0 \ud68c\uc0ac\uc758 \uc804\ub7b5\uc801 \ubaa9\ud45c\uc5d0 \ubd80\ud569\ud558\ub294 \ud589\ub3d9\uc744 \ucd09\uc9c4\ud558\ub294 \uc911\uc694\ud55c \ub2e8\uacc4\uc785\ub2c8\ub2e4.<\/p>\n

5. \ub04a\uc784\uc5c6\uc774 \uc2e4\ud5d8\ud569\ub2c8\ub2e4.<\/strong> \uc2e4\ud5d8\uc774 \ubcf4\uc0c1\uc774\uc5b4\uc9c0\ub3c4\ub85d \ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \ubb38\ud654\ub97c \uc870\uc131\ud558\uc138\uc694. \ud2b9\ud788 \ud300\uc774 \uc2a4\uc2a4\ub85c \ud559\uc2b5\ud558\uace0\uc790 \ud558\uace0, \uc2e4\ud5d8\uc774 \uc9c1\uc6d0\ub4e4\uc5d0\uac8c \uc601\uac10\uc744 \uc904 \uc218 \uc788\ub2e4\uba74 \ub354\uc6b1 \uadf8\ub807\uc2b5\ub2c8\ub2e4. \uc628\ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158\uc5d0\uc11c\ub294 \uc2e4\ud5d8\uc5d0 \ub9ce\uc740 \ube44\uc6a9\uc774 \ub4ed\ub2c8\ub2e4. \uc774\ub294 \uc704\ud5d8\uc744 \ud68c\ud53c\ud558\ub294 \ubb38\ud654\ub97c \ub0b3\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ud074\ub77c\uc6b0\ub4dc\ub294 \ub2e4\ub985\ub2c8\ub2e4. \uc2e4\ud5d8\uc740 \ud544\uc218\uc785\ub2c8\ub2e4. IT \ud300\uc5d0\uc11c\ub294 \ub300\uaddc\ubaa8 \ud22c\uc790 \uc5c6\uc774\ub3c4 \uc0c8\ub85c\uc6b4 \uac83\uc744 \ub9c8\uc74c\uaecf \uc2dc\ub3c4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\ud5d8\uc744 \ud1b5\ud574 \ud504\ub85c\uc81d\ud2b8\uac00 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\ub97c \uc9c0\uc6d0\ud558\uc9c0 \uc54a\ub294 \uac83\uc73c\ub85c \ud655\uc778\ub418\uba74 \ud574\ub2f9 \ud504\ub85c\uc81d\ud2b8\ub97c \uc27d\uac8c \uc885\ub8cc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc2e4\ud5d8\uc774 \uc131\uacf5\ud558\uba74 \ucc28\ubcc4\ud654\ub97c \uc9c0\uc6d0\ud558\ub294 \uc0c8\ub86d\uace0 \ud601\uc2e0\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc73c\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\ud5d8\uacfc \uac70\ubc84\ub10c\uc2a4 \ubc0f \ud488\uc9c8 \uad00\ub9ac \uac04\uc5d0\ub294 \uade0\ud615\uc774 \uc720\uc9c0\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \uc0c8\ub85c\uc6b4 \ud074\ub77c\uc6b0\ub4dc \ubb38\ud654\uc5d0\uc11c\ub294 \ud504\ub85c\uc81d\ud2b8 \uae30\ud55c \ub0b4\uc5d0 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud560 \uacbd\uc6b0 \uc774\ub7ec\ud55c \ud589\ub3d9\uc5d0 \ubcf4\uc0c1\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

6. \ucee4\ubba4\ub2c8\ud2f0\uc5d0 \ucc38\uc5ec\ud569\ub2c8\ub2e4.<\/strong> \uc5c5\uacc4 \ub0b4\/\uc678\ubd80\uc758 \ub2e4\ub978 IT \uad00\uacc4\uc790\uc640 \ud65c\ubc1c\ud788 \ub300\ud654\ud558\uc138\uc694. \ub9ce\uc740 \uc0ac\ub78c\ub4e4\uc774 \ub3d9\ub8cc\uc5d0\uac8c\uc11c \uadc0\uc911\ud55c \ud1b5\ucc30\ub825\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \ubb38\ud654\uc5d0\uc11c\ub294 \uac00\ub2a5\ud55c \ud55c \uc0ac\uc6a9\uc790 \ucee4\ubba4\ub2c8\ud2f0\uc5d0 \uc801\uadf9 \ucc38\uc5ec\ud558\uace0 \uc774\ub97c \ud65c\uc6a9\ud558\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4. \ub2e4\ub978 \uc0ac\ub78c\uc758 \uc131\uacf5\uacfc \uc2e4\ud328\ub294 \uc601\uac10\uc744 \uc904 \ubfd0\ub9cc \uc544\ub2c8\ub77c \ubc30\ud3ec\ub97c \uac00\uc18d\ud654\ud558\ub294 \ub370 \ucc38\uace0\uac00 \ub429\ub2c8\ub2e4. IT \ub9ac\ub354\ub294 \uc5ec\uae30\uc5d0\uc11c \uc5bb\uc740 \uc815\ubcf4\uc640 \uad00\uc810\uc744 \uacf5\uae09\uc5c5\uccb4\uc640 \uacf5\uc720\ud558\uace0, \uac80\uc99d\ud558\uace0, \ucd94\uac00\uc801\uc778 \uc815\ubcf4\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc744 \uc704\ud55c \ud559\uc2b5\uc744 \uc624\ub86f\uc774 \ud63c\uc790\uc11c \uc218\ud589\ud558\uae30\ub294 \ubd88\uac00\ub2a5\ud569\ub2c8\ub2e4. \ucee4\ubba4\ub2c8\ud2f0\ub97c \ud1b5\ud574 \ud544\uc694\ud55c \uae30\ubcf8 \uc9c0\uc2dd\uc744 \uc5bb\uace0 \uc0c8\ub85c\uc6b4 \uc544\uc774\ub514\uc5b4\ub97c \uc5bb\ub294 \uac83\uc774 \ud6e8\uc52c \ud6a8\uc728\uc801\uc785\ub2c8\ub2e4. \ud2b9\ud788, \uac1c\ubc1c\uc790 \ubc0f \uc0ac\uc6a9\uc790 \uadf8\ub8f9\uc774 \ud3ec\ud568\ub41c \ucee4\ubba4\ub2c8\ud2f0\ub294 IT \uc870\uc9c1\uc758 \uc804\ub7b5\uc744 \uac1c\ubc1c\ud558\uace0 \uc218\ub9bd\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774\ub294 \ud601\uc2e0\uc801\uc778 \uc544\uc774\ub514\uc5b4\uc640 \uae30\uc220\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n

\ud074\ub77c\uc6b0\ub4dc \uc804\ud658 \ubc0f \uc9c1\uc6d0 \uc5ed\ub7c9 \uac15\ud654<\/h2>\n

\ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc5d0 \uc131\uacf5\ud55c \uc870\uc9c1\uc740 \uc9c1\uc6d0\uc758 \uc2a4\ud0ac\uc744 \uc313\uace0 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\ub294 \ud65c\ub3d9\uc744 \ub3d9\uc2dc\uc5d0 \uc9c4\ud589\ud569\ub2c8\ub2e4. \ucd5c\uace0 \uacbd\uc601\uc9c4\ub4e4\uc740 \ud604\uc7ac\ub97c \ud568\uaed8\ud558\ub294 \uc9c1\uc6d0\ub4e4\uc774 \ubbf8\ub798\uc5d0\ub3c4 \ud544\uc694\ud55c \uc778\ub825\uc774 \ub420 \uac83\uc774\ub77c\ub294 \uc0ac\uc2e4\uc744 \uc798 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc9c1\uc6d0\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\ub294 \uae30\uc5c5\uc740 IT \uc870\uc9c1 \ud604\ub300\ud654\ub97c \uc2e0\uc18d\ud558\uac8c \ucd94\uc9c4\ud558\uace0, \ud504\ub85c\uc138\uc2a4\ub97c \uc870\uae30\uc5d0 \uc2dc\uc791\ud558\uace0, \ud604\uc2e4\uc801\uc778 \ubaa9\ud45c\ub97c \uc124\uc815\ud558\uace0, \uc9c1\uc6d0\uc744 \uad50\uc721\ud558\uace0, \uc2a4\ud0ac\uc744 \uac15\ud654\ud558\uace0, \uc9c0\uc18d\uc801\uc778 \ud559\uc2b5\uc744 \uc7a5\ub824\ud558\uace0, \uc2e4\ud5d8\uc744 \ucd09\uc9c4\ud558\uace0, \ucee4\ubba4\ub2c8\ud2f0\uc5d0 \ucc38\uc5ec\ud568\uc73c\ub85c\uc368 \uc131\uacf5\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc \uc804\ud658 \uc5ec\uc815\uc5d0 \ud544\uc694\ud55c \ubbf8\ub798\uc758 \uc694\uad6c \uc0ac\ud56d\uae4c\uc9c0 \ucda9\uc871\ud569\ub2c8\ub2e4. IT \ud074\ub77c\uc6b0\ub4dc \ubb38\ud654\ub85c\uc758 \uc804\ud658\uc774 \uc81c\ub300\ub85c \uc774\ub904\uc9c0\uba74 \uc870\uc9c1 \ub0b4 \uc778\ub825\uc758 \ubbfc\ucca9\uc131\uc740 \ubb3c\ub860, \ud589\ub3d9\uacfc \uc778\uc2dd\uc5d0 \uae0d\uc815\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\uc2b5\ub2c8\ub2e4. IT\uac00 \ube44\uc988\ub2c8\uc2a4\uc758 \uc9c4\uc815\ud55c \uc790\uc0b0\uc774 \ub418\ub294 \uc774\uc720\uac00 \uc5ec\uae30\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uc5c5\uacc4\ub97c \ub9ac\ub4dc\ud558\ub294 4\uac1c\uc758 \ube0c\ub79c\ub4dc\uac00 \uae30\uc874 \uc628\ud504\ub808\ubbf8\uc2a4 \uc2dc\uc2a4\ud15c\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc\ub85c \ub9c8\uc774\uadf8\ub808\uc774\uc158<\/a>\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc740 \ubb3c\ub860 \uc218\uc775\uae4c\uc9c0 \uac1c\uc120\ud55c \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\ud074\ub77c\uc6b0\ub4dc\ub294 \uace0\uac1d\uc5d0\uac8c \uac00\uce58\ub97c \uc81c\uacf5\ud558\ub294 \ubc29\uc2dd\uc744 \uadfc\ubcf8\uc801\uc73c\ub85c \ubcc0\ud654\uc2dc\ud0b5\ub2c8\ub2e4. \ub610\ud55c \ud68c\uc0ac\uc758 \uc6b4\uc601 \ubc29\uc2dd\ub3c4 \ud601\uc2e0\ud558\ub294 \uae30\ud68c\uac00 \ub429\ub2c8\ub2e4. Future Business Insights\uc5d0 \ub530\ub974\uba74 \uae00\ub85c\ubc8c CCaaS(\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130) \uc2dc\uc7a5 \uaddc\ubaa8\ub294 2022\ub144 44\uc5b5 2000\ub9cc \ub2ec\ub7ec\uc5d0 \ub2ec\ud588\uc73c\uba70, 2030\ub144\uc5d0\ub294 164\uc5b5 3000\ub9cc \ub2ec\ub7ec\uc5d0 \uc774\ub97c \uac83\uc73c\ub85c \uc608\uc0c1\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uba74 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uace0 \ud6a8\uc728\uc131\uacfc \ubbfc\ucca9\uc131\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc628\ud504\ub808\ubbf8\uc2a4\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc774 \ud544\uc218\uc778 \uc774\uc720\uc785\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\ub85c\uc758 \uc9c4\ud654\ub294 IT […]<\/p>\n","protected":false},"author":837,"featured_media":492818,"template":"","tax_priority":[54],"tax_blogtype":[17747],"tax_blogcategory":[17562,13216,13126],"tax_contenttheme":[14874,14873],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[18166],"tax_products_programs":[],"tax_buying_job":[16669],"tax_buyer_persona":[16914,16895],"tax_sector":[],"tax_segment":[17133,17085,17120],"class_list":["post-497490","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-ko-kr","tax_blogcategory-workforce-engagement-ko-kr","tax_blogcategory-digital-ko-kr","tax_blogcategory-cloud-ko-kr","tax_contenttheme-level-up-your-technology-ko-kr","tax_contenttheme-improve-employee-experience-ko-kr","tax_capability_sitewide-cloud-migration-ko-kr","tax_buying_job-job-2-solution-exploration-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-business-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/497490","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/837"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/497490\/revisions"}],"predecessor-version":[{"id":497691,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/497490\/revisions\/497691"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/492818"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=497490"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=497490"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=497490"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=497490"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=497490"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=497490"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=497490"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=497490"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=497490"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=497490"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=497490"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=497490"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=497490"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}