{"id":497486,"date":"2023-11-17T14:51:53","date_gmt":"2023-11-17T22:51:53","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/%ed%86%b5%ed%95%a9-%ec%86%94%eb%a3%a8%ec%85%98%ec%9c%bc%eb%a1%9c-%ed%96%a5%ed%95%98%eb%8a%94-%ea%b8%b8-%ed%8f%ac%ec%9d%b8%ed%8a%b8-%ec%86%94%eb%a3%a8%ec%85%98%ec%9d%84-%eb%84%98%ec%96%b4-cx-%ed%94%8c"},"modified":"2023-11-08T18:59:40","modified_gmt":"2023-11-09T02:59:40","slug":"from-fragmented-to-unified-the-case-for-cx-platforms-over-point-solutions","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/from-fragmented-to-unified-the-case-for-cx-platforms-over-point-solutions","title":{"rendered":"\ud1b5\ud569 \uc194\ub8e8\uc158\uc73c\ub85c \ud5a5\ud558\ub294 \uae38: \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc744 \ub118\uc5b4 CX \ud50c\ub7ab\ud3fc\uc73c\ub85c"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]<em>\ub2e8\uae30\uc801\uc778 \uc694\uad6c \ucda9\uc871\uc740 \ubb3c\ub860, \ubcf4\ub2e4 \uc7a5\uae30\uc801\uc778 \uad00\uc810\uc744 \uac00\uc9c0\uace0 \uc0c8\ub85c\uc6b4 \uae30\uc220\uc744 \uc120\ud0dd\ud558\uba74 \ucee8\ud0dd\uc13c\ud130\ub97c \uc218\uc775 \ucc3d\ucd9c \uc13c\ud130\ub85c \uc804\ud658\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/em><\/p>\n<p>\ub9ce\uc740 \ucee8\ud0dd\uc13c\ud130\uac00 \uc0c8\ub85c\uc6b4 \uae30\uc220\uc744 \ucd94\uad6c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc81c\ud55c\ub41c IT \ub9ac\uc18c\uc2a4\uc640 \uc18c\uc2f1 \uc804\ub7b5\uc758 \ubcc0\ud654\ub85c \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \ub2c8\uc988\uac00 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5b4\ub5a4 \uae30\uc5c5\uc740 \uc624\ub798\ub41c \uc194\ub8e8\uc158\uc744 \ub2f9\uc7a5 \uad50\uccb4\ud574\uc57c \ud558\ub294 \uc0c1\ud669\uc77c \uc218 \uc788\uace0, \ub610 \uc5b4\ub5a4 \uae30\uc5c5\uc740 \uc6b4\uc601\uacfc \uad00\ub828\ub41c \ubb38\uc81c \ud574\uacb0\uacfc \uc6b0\uc218\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5d0 \ud55c\uacc4\ub97c \ub290\ub07c\uace0 \uc788\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc544\ubb34\ub7f0 \uc870\uce58 \uc5c6\uc774 \uc131\uc7a5\uc744 \uc774\uc5b4\uac00\uace0 \uc788\ub2e4\uba74 \uc815\ub9d0 \uc6b4\uc774 \uc88b\uc740 \uae30\uc5c5\uc785\ub2c8\ub2e4. \uc634\ub2c8\ucc44\ub110 \ub77c\uc6b0\ud305 \ubc0f \ubcf4\uace0, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM), \ubcf4\uc774\uc2a4\ubd07 \ubc0f \ucc57\ubd07, \uc9c0\uc2dd \uad00\ub9ac(KM), \uc790\ub3d9\ud654 \ubc0f \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0, \uae30\uc874 \uc804\ud654 \uc11c\ube44\uc2a4 \ub4f1 \uae30\uc5c5\uc5d0\ub294 \ub2e4\uc591\ud55c \ub2c8\uc988\uac00 \uc788\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud2b9\uc815 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0 \uc2f6\uac70\ub098, \ubcc0\ud654\uc5d0 \ub300\ud55c \ube44\uc804\uc744 \uc2e4\ud589\ud558\uac70\ub098, \uacbd\uc7c1 \uaca9\ucc28\ub97c \uc904\uc774\ub294 \ub370 \uc9d1\uc911\ud558\uace0 \uc2f6\uc744 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7f0 \uacbd\uc6b0, \uae30\uc5c5\uc740 \uc77c\ubc18\uc801\uc73c\ub85c \ub2e4\uc74c\uacfc \uac19\uc740 \uc9c8\ubb38\uc744 \ud558\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uac00\uc7a5 \uba3c\uc800, IVR\uc744 \uad50\uccb4\ud574\uc57c \ud558\ub098\uc694? \uadf8\ub0e5 \ubd07\uc744 \uad6c\ub9e4\ud558\uba74 \ub418\ub098\uc694?<\/li>\n<li>\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac, \uc9c0\uc2dd \uad00\ub9ac, \ucc57\ubd07 \ub4f1 \ud604\uc7ac \uc0ac\uc6a9 \uc911\uc778 \uc194\ub8e8\uc158\uc744 \uacc4\uc18d \uc720\uc9c0\ud574\uc57c \ud558\ub098\uc694? \ud639\uc740, \uc720\uc9c0\ud560 \uc218 \uc788\uc744\uae4c\uc694?<\/li>\n<li>\uc804\ud654\ub85c \uc5f0\ub77d\ud560 \ub54c Microsoft Teams Voice, Zoom\uacfc \uac19\uc740 \uc194\ub8e8\uc158\uc744 \uc0ac\uc6a9\ud574\uc57c \ud558\ub098\uc694? \uc544\ub2c8\uba74, \uacf5\uae09\uc5c5\uccb4\uac00 \uc774\ub97c \ub3c4\uc640\uc904 \uc218 \uc788\ub098\uc694?<\/li>\n<li>\uc0c8\ub85c\uc6b4 \uae30\uc220\uc744 CRM \uc2dc\uc2a4\ud15c, Core\/CIS \ub4f1\uacfc \uc5b4\ub5bb\uac8c \ud1b5\ud569\ud560 \uc218 \uc788\uc744\uae4c\uc694?<\/li>\n<\/ul>\n<p>\ucee8\ud0dd\uc13c\ud130\ub294 \ub108\ubb34 \ub9ce\uc740 \uc815\ubcf4\uc640 \uc120\ud0dd\uc9c0\uc5d0 \uc555\ub3c4\ub418\uc5b4 \ud639\uc5ec \uc798\ubabb\ub41c \uc120\ud0dd\uc744 \ud558\uc9c0\ub294 \uc54a\uc744\uae4c \ub450\ub824\uc6cc\ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \uc694\uad6c \uc0ac\ud56d\uc744 \ud558\ub098\uc758 \uc194\ub8e8\uc158\uc73c\ub85c \ud574\uacb0\ud560 \uc218 \uc788\ub294\uc9c0, \uadf8\ub807\uc9c0 \uc54a\ub2e4\uba74 \ubaa8\ub4e0 \uc694\uc18c\uac00 \uc5b4\ub5bb\uac8c \uc870\ud654\ub97c \uc774\ub8f0 \uc218 \uc788\uc744\uc9c0\ub3c4 \uad81\uae08\ud574\ud569\ub2c8\ub2e4. \ud55c\ud3b8, \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uc2dc\uac04\uacfc \ub3c8, \uc790\uc6d0\uc5d0\ub294 \ud55c\uacc4\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ucc98\ub7fc \ub9ce\uc740 \uc0dd\uac01\uacfc \ub179\ub85d\uce58 \uc54a\uc740 \ud604\uc2e4\ub85c \uace0\uc2ec\ud558\uace0 \uc788\ub2e4\uba74 \ub2e4\uc74c\uacfc \uac19\uc774 \uc0ac\uace0\ud574 \ubcf4\uc138\uc694. \uc815\uccb4\ub41c \uc0c1\ud669\uc744 \uae68\ub728\ub9ac\uace0 \uc55e\uc73c\ub85c \ub098\uc544\uac08 \uae38\uc744 \ucc3e\uc744 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<h2>\ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158 \ubc14\ub85c\ubcf4\uae30<\/h2>\n<p>\uae30\uc220\ub825\uc774 \ubd80\uc871\ud558\uac70\ub098 \ub9ac\uc18c\uc2a4\uac00 \uc81c\ud55c\uc801\uc778 \ucee8\ud0dd\uc13c\ud130\ub77c\uba74 \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158 (Point solution: \ube44\uc988\ub2c8\uc2a4 \ub0b4\uc5d0 \uc874\uc7ac\ud558\ub294 \ub2e8\uc77c \uc0ac\uc6a9 \uc0ac\ub840 \ub610\ub294 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud558\ub294 \ub3c4\uad6c \ub610\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4)\uc774 \ub9e4\uc6b0 \ub9e4\ub825\uc801\uc73c\ub85c \ub2e4\uac00\uc62c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uae30\ub2a5 \uaca9\ucc28\ub97c \ud574\uc18c\ud558\uace0 \uace0\uac1d\uc5d0\uac8c \ud61c\ud0dd\uc744 \uc804\ud560 \uc218 \uc788\uc744 \uac83\uc73c\ub85c \uae30\ub300\ud569\ub2c8\ub2e4. \ub300\ud654\ud615 \ubd07, \uc74c\uc131 \ubd84\uc11d, \uc9c0\uc2dd \uad00\ub9ac \uc194\ub8e8\uc158\uc774 \ub300\ud45c\uc801\uc778 \uc608\uc785\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \uae30\uc220\uc5d0 \ub300\ud55c \uae30\ub300\uac10\uc740 \ub54c\ub85c, \ud604\uc7ac\uc640 \ubbf8\ub798\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \uc885\ud569\uc801\uc73c\ub85c \uc0b4\ud3b4\ubcf4\uae30\ubcf4\ub2e4\ub294 &#8216;\ube60\ub978 \uc131\uacf5&#8217;\uc744 \uc6b0\uc120\uc73c\ub85c \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud558\uc9c0\ub9cc \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc744 \uc804\uccb4 \uae30\uc220 \ud658\uacbd\uacfc \uc644\uc804\ud788 \ud1b5\ud569\ud558\uc9c0 \uc54a\uc740 \uc0c1\ud0dc\uc5d0\uc11c \uc2dc\uae09\ud55c \uaca9\ucc28\ub9cc\uc744 \uba54\uc6b0\ub824\ub294 \uc131\uae09\ud55c \uc811\uadfc \ubc29\uc2dd\uc740 \uc7a5\uae30\uc801\uc73c\ub85c\ub294 \uace8\uce6b\uac70\ub9ac\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uac19\uc740 \uc811\uadfc \ubc29\uc2dd\uc740 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uace0\uac1d \uacbd\ud5d8, \uc0c1\ub2f4\uc0ac \ubc0f \uc288\ud37c\ubc14\uc774\uc800\uc758 \uacbd\ud5d8 \ud5a5\uc0c1\uc744 \ub098\uc911\uc73c\ub85c \ubbf8\ub8f0 \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc774\ub294 \ubaa8\ub450\uc5d0\uac8c \ub9e4\uc6b0 \uc88b\uc9c0 \uc54a\uc740 \uc601\ud5a5\uc744 \uc90d\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uba74 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\ubd07\uc744 \uc0ac\uc6a9\ud558\ub294 \uace0\uac1d\uc740 \uc2a4\uc2a4\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc5c6\uc744 \ub54c \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \uc11c\ube44\uc2a4\ub97c \uc6d0\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \uace0\uac1d\uc774 \uc74c\uc131 \ubd07\uc744 \ub04a\uac70\ub098 \ucc44\ud305 \uc138\uc158\uc744 \uc885\ub8cc\ud588\ub2e4\uace0 \ud574\uc11c \uc778\ud130\ub799\uc158\uc774 \uc131\uacf5\ud588\ub2e4\uace0 \ud310\ub2e8\ud574\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d\uc5d0 \ub300\ud55c \ub370\uc774\ud130\ub97c \ubc1b\uc9c0 \ubabb\ud558\uace0 \uace0\uac1d\uc774 \ud68c\uc0ac\uc5d0 \uc5f0\ub77d\ud558\ub294 \uc774\uc720\ub97c \uc54c\uc9c0 \ubabb\ud558\uba74 \ub450 \ub2f9\uc0ac\uc790\ub294 \ucc98\uc74c\ubd80\ud130 \ub2e4\uc2dc \uc2dc\uc791\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub294 \ubaa8\ub450\uc5d0\uac8c \uc88c\uc808\uac10\uc744 \uc904 \ubfd0 \uc544\ub2c8\ub77c, \ucc98\ub9ac \uc2dc\uac04\uc774 \uae38\uc5b4\uc9c0\uace0, \uc778\ud130\ub799\uc158\uc758 \ud6a8\uc728\uc131\uacfc \ud6a8\uacfc\ub97c \uac00\ub2a0\ud558\ub294 \uc911\uc694\ud55c \ub370\uc774\ud130\ub97c \uc190\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/li>\n<li>\uc74c\uc131 \ubd84\uc11d\uc740 \ub300\ud654 \ub179\uc74c\uc744 \ud65c\uc6a9\ud569\ub2c8\ub2e4. \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc740 \ub514\uc9c0\ud138 \uc778\ud130\ub799\uc158\uc744 \ud65c\uc6a9\ud569\ub2c8\ub2e4. \ub450 \uac00\uc9c0 \ubaa8\ub450 \uc131\uacfc \uc2a4\ucf54\uc5b4\uce74\ub4dc\uc640 \ucf54\uce6d \uc138\uc158\uc5d0 \uc5f0\uacb0\ub418\uace0 \uace0\uac1d \uc778\ud130\ub799\uc158 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc131\uacfc\uc5d0 \ub300\ud55c \ub2e4\uc591\ud55c \uc815\ubcf4\uc640 \ud568\uaed8 \uc0ac\uc6a9\ub418\ub294 \uac83\uc774 \uc774\uc0c1\uc801\uc785\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uc815\ubcf4\ub294 \uacf5\ud1b5 \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud1b5\ud574 \uc81c\uacf5\ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc194\ub8e8\uc158\uc774 \ub3c5\ub9bd\uc801\uc73c\ub85c \uc874\uc7ac\ud55c\ub2e4\uba74 \uc5d0\ucf54\uc2dc\uc2a4\ud15c \uc804\ubc18\uc5d0\uc11c \uadf8 \uac00\uce58\uac00 \ud6fc\uc190\ub429\ub2c8\ub2e4.<\/li>\n<li>\uc9c0\uc2dd \uad00\ub9ac \uc2dc\uc2a4\ud15c\uc740 \uc790\uccb4\uc801\uc73c\ub85c \uc791\uc131\ud55c \ub178\ud2b8\uc640 \uac04\ub2e8\ud55c \ud30c\uc77c \uacf5\uc720\ud558\ub294 \uac83\ubcf4\ub2e4\ub294 \uc5c5\ubb34 \ubc29\uc2dd\uc744 \ud06c\uac8c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc0c1\ub2f4\uc0ac \ub370\uc2a4\ud06c\ud1b1\uacfc \ud1b5\ud569\ub418\uc9c0 \uc54a\uac70\ub098 \uc0c1\ud669\uc5d0 \ub9de\ub294 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uc9c0 \uc54a\ub294\ub2e4\uba74 \ud6a8\uc6a9\uc131\uc774 \ub5a8\uc5b4\uc9c0\uac8c\ub429\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uac00 \uac80\uc0c9 \uae30\uc900\uc744 \ubcf4\ub2e4 \uad6c\uccb4\uc801\uc73c\ub85c \uc9c0\uc815\ud574\uc57c \ud558\uace0 \ub2f5\uc744 \ucc3e\ub294 \ub3d9\uc548 \uace0\uac1d\uc758 \ub300\uae30 \uc2dc\uac04\uc740 \uae38\uc5b4\uc9c0\uac8c \ub9c8\ub828\uc785\ub2c8\ub2e4. \ub3c5\ub9bd\ud615 \uc194\ub8e8\uc158\uc740 \uace0\uac1d\uc774 \uc140\ud504\uc11c\ube44\uc2a4\uc5d0 \uc561\uc138\uc2a4\ud558\uc9c0 \ubabb\ud558\uac8c \ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc774 \uc678\uc5d0\ub3c4 \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc740 \ucee8\ud0dd\uc13c\ud130\uc758 \ubcf4\uace0, \ud488\uc9c8 \ubaa8\ub2c8\ud130\ub9c1, \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \ud504\ub85c\uc138\uc2a4\uc5d0 \ubc18\uc601\ub418\uc9c0 \uc54a\uc744 \uc218 \uc788\uc73c\uba70, \uc9c0\uc6d0 \ud504\ub85c\uc138\uc2a4\uac00 \ub354\uc6b1 \ud798\ub4e4\uc5b4\uc9c0\uace0 \uc815\ud655\ud558\uc9c0 \uc54a\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <em>\uc804\ub7b5\uc801 \uad00\uc810\uc73c\ub85c \ubcf4\ub294 \uac83\uc774 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \uc911\uc694\ud55c \uc2dc\uc810\uc785\ub2c8\ub2e4.<\/em> \uace0\uac1d\uc758 \ud589\ub3d9, \ucee8\ud0dd\uc13c\ud130\uac00 \ud6cc\ub96d\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ubc29\ubc95, \uc0c1\ub2f4\uc0ac\uc758 \uc131\uacf5 \ubc29\ubc95, \uacbd\uc601\uc9c4\uc774 \uc131\uacfc\ub97c \uad00\ub9ac\ud558\ub294 \ubc29\ubc95 \ub4f1\uc744 \uacb0\uc815\ud558\ub294 \ub2e4\uc591\ud55c \uc0ac\uc6a9 \uc0ac\ub840\ub97c \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4.[\/vc_column_text][vc_single_image image=&#8221;493389&#8243; css=&#8221;.vc_custom_1695851198903{margin-top: 1.0em !important;}&#8221;][vc_column_text][\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1695851255365{margin-bottom: 1.0em !important;}&#8221;]<strong>\uadf8\ub9bc 1. \uc804\ub7b5\uc801 \uad00\uc810\uc774 \uc911\uc694\ud55c \uc774\uc720: \ubaa8\ub4e0 \uac83\uc774 \uc5f0\uacb0\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<\/strong>[\/vc_column_text][vc_column_text]<\/p>\n<h2><\/h2>\n<h2>\uacf5\uae09\uc5c5\uccb4 \ud3c9\uac00 \uc2dc \uccb4\ud06c\uc0ac\ud56d<\/h2>\n<p>\uacf5\uae09\uc5c5\uccb4\uc640 \ubd80\uac00\uac00\uce58 \uc7ac\ud310\ub9e4\uc5c5\uccb4\ub294 \uad6c\ub9e4\uc790\uc758 \ub51c\ub808\ub9c8\ub97c \uc774\ud574\ud558\uace0, \uad6c\ub9e4\uc790\uac00 \uc900\ube44\ub418\uc5b4 \uc788\uace0 \ub2a5\ub825\uc744 \uac16\ucd94\uace0 \uc788\ub2e4\uba74 \ud55c \ubc88\uc5d0 \ubaa8\ub4e0 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub2e4\ub294 \uac15\ub825\ud55c \uba54\uc2dc\uc9c0\ub97c \uc804\ub2ec\ud569\ub2c8\ub2e4. \ub610\ud55c \uc790\uc0ac \uc81c\ud488\uc740 \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ub418\uace0, \uccab\ub0a0\ubd80\ud130 \uace7\ubc14\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc73c\uba70, \ubcf4\ub2e4 \ud3ec\uad04\uc801\uc778 \uc194\ub8e8\uc158\uc73c\ub85c \ubc1c\uc804\ud560 \uc218 \uc788\ub294 \ud50c\ub7ab\ud3fc\uacfc \uae30\ub2a5\uc744 \uac16\ucd94\uace0 \uc788\ub2e4\uace0 \uc801\uadf9 \ud64d\ubcf4\ud569\ub2c8\ub2e4.<\/p>\n<p>\uac04\ub2e8\ud788 \ub9d0\ud574 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4. &#8220;\uac71\uc815\ud558\uc2e4 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4! \uc6b0\ub9ac \uc194\ub8e8\uc158\uc740 \uadc0\uc0ac\uc758 \ud604\uc7ac\uc640 \ubbf8\ub798\uc758 \uc694\uad6c\ub97c \ubaa8\ub450 \ucda9\uc871\uc2dc\ud0ac \uac83\uc785\ub2c8\ub2e4.&#8221; \ud310\ub9e4\uc790\ub4e4\uc740 \uac70\uc758 \uac19\uc740 \uba54\uc2dc\uc9c0\ub97c \uc804\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ub2e4\uc74c\uacfc \uac19\uc740 8\uac00\uc9c0 \uc8fc\uc694 \uc601\uc5ed\uc744 \uaf3c\uaf3c\ud788 \uc9da\uc5b4\ubcf4\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uacf5\uae09\uc5c5\uccb4\uac00 \uc81c\uacf5\ud558\ub294 \uae30\ub2a5\uc758 \uae4a\uc774\uc640 \ud3ed. \uc608\ub97c \ub4e4\uc5b4 \ubaa8\ub4e0 CCaaS(\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130) \uacf5\uae09\uc5c5\uccb4\uac00 \uc634\ub2c8\ucc44\ub110 \ub77c\uc6b0\ud305 \ubc0f \ubcf4\uace0 \uae30\ub2a5\uc744 \ubcf4\uc720 \ubc0f \uc81c\uacf5\ud560 \uc218\ub294 \uc788\uc9c0\ub9cc, \uc774\ub7ec\ud55c \uae30\ub2a5\uc774 \ubd07, WEM, KM \ub4f1\uc5d0\uc11c \ubaa8\ub450 \ub3d9\uc77c\ud558\uac8c \uc791\ub3d9\ud558\uc9c0\ub294 \uc54a\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc0c1\ub2f4\uc0ac, \uc288\ud37c\ubc14\uc774\uc800, \ubd84\uc11d\uac00, \uad00\ub9ac\uc790\ub97c \uc704\ud55c \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4. \uadf8\ub9ac\uace0 \uc774\ub7ec\ud55c \uc778\ud130\ud398\uc774\uc2a4\uac00 \uad11\ubc94\uc704\ud55c \uc81c\ud488\uad70\uc5d0\uc11c \uc791\ub3d9\ud558\uace0 CRM \uc2dc\uc2a4\ud15c\uacfc \uac19\uc740 \uc911\uc694\ud55c \ub370\uc2a4\ud06c\ud1b1 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \uc5f0\uacc4\ub418\ub294 \ubc29\uc2dd\uc778\uc9c0<\/li>\n<li>\ud50c\ub7ab\ud3fc \uc544\ud0a4\ud14d\ucc98. \uadf8\ub9ac\uace0 \uc548\uc815\uc131, \ubcf4\uc548, \ubcf5\uc6d0\ub825, \ud655\uc7a5\uc131 \ub4f1\uc758 \uae30\ubcf8 \uc694\uc18c\ub97c \uac15\ud654\ud558\uae30 \uc704\ud574 \uc218\ud589\ub41c \uc791\uc5c5\uc778\uc9c0<\/li>\n<li>\ud50c\ub7ab\ud3fc\uc758 \uac1c\ubc29\uc131 \ubc0f \uc811\uadfc\uc131. \ud1b5\ud569\uc744 \uc704\ud574 API\ub97c \ud65c\uc6a9\ud558\uace0, \uace0\uc720\ud55c \uc791\uc5c5\uc744 \uc218\ud589\ud558\uba70, \uad6c\ub9e4\uc790, \ud30c\ud2b8\ub108 \ub610\ub294 \ud0c0\uc778\uc774 \uc27d\uac8c \ud601\uc2e0\ud560 \uc218 \uc788\ub294 \ud658\uacbd\uc744 \uc870\uc131\ud558\ub294\uc9c0<\/li>\n<li>Teams \ub4f1 \uadf8 \uc5b4\ub5a4 \ud234\uc744 \uc0ac\uc6a9\ud558\ub4e0 UC(\ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158) \uc194\ub8e8\uc158\uacfc \uc5f0\ub3d9\ud558\uc5ec \uc804\uc0ac\uc801\uc73c\ub85c \uc6b0\uc218\ud55c \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \ud658\uacbd\uc744 \uc870\uc131\ud558\ub294 \ubc29\ubc95\uc744 \uc81c\uacf5\ud558\ub294\uc9c0<\/li>\n<li>\uad6c\ud604\uc5d0 \ub300\ud55c \uc811\uadfc \ubc29\uc2dd. \u2018\uc2e4\ud589\u2019 \uac00\uc18d\ud654\ub294 \ubb3c\ub860, \uc0c8\ub85c\uc6b4 \ud50c\ub7ab\ud3fc \uc194\ub8e8\uc158\uc774 \uc81c\uacf5\ud558\ub294 \ubaa8\ub4e0 \uac83\uc744 \ud65c\uc6a9\ud558\uace0 \uc0c8\ub85c\uc6b4 \uac83\uc744 \uc2dc\ub3c4\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294 \ubaa8\ubc94 \uc0ac\ub840\uc640 \ud1b5\ucc30\ub825\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294\uc9c0<\/li>\n<li>\ub354 \ub9ce\uc740 \uc131\uacfc\ub97c \ub0b4\ub3c4\ub85d \uc9c0\uc6d0 \ubc0f \ub300\uc751. \uadf8\ub7ec\ub824\uba74 \uacf5\uae09\uc5c5\uccb4\uc640\uc758 \uc9c0\uc18d\uc801\uc778 \ud611\uc5c5\uacfc \ud30c\ud2b8\ub108\uc2ed\uc744 \ub9fa\ub294\uc9c0<\/li>\n<li>\uc138\uc0c1\uc758 \ubcc0\ud654\uc5d0 \ub4a4\ucc98\uc9c0\uc9c0 \uc54a\uc744 \uac70\ub77c\ub294 \ud655\uc2e0\uc744 \uc8fc\ub294 \ud601\uc2e0\uc778\uc9c0<\/li>\n<\/ul>\n<h2>\uc9c0\uae08\ubd80\ud130 \ud574\uc57c \ud560 \uc77c<\/h2>\n<p>\ubaa8\ub4e0 \uac83\uc744 \uac00\uc9c8 \uc218 \uc5c6\ub2e4\uace0 \uc0dd\uac01\ud558\uc2dc\ub098\uc694? AI\uac00 \ud3ec\ud568\ub41c \ucd5c\uc2e0 \uae30\uc220\uc5d0 \uc27d\uac8c \ub9e4\ub8cc\ub418\uace0, \ub2e8 \ud558\ub098\uc758 \ubcc0\ud654\uac00 \ud601\uc2e0\uc744 \uac00\uc838\uc62c \uac70\ub77c\uace0 \uc0dd\uac01\ud558\uc2dc\ub098\uc694? \uc544\ubb34\ub9ac \uc2e0\ubc15\ud55c \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\ub3c4 \ub9c9\uc0c1 \ub3c4\uc785\ud558\uace0 \ubcf4\uba74 \uae30\ub300\uc5d0 \ubbf8\uce58\uc9c0 \ubabb\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc758 \ub2c8\uc988\uc5d0 \uc801\ud569\ud55c \ud30c\ud2b8\ub108\ub97c \uc120\ud0dd\ud558\uace0 \ud50c\ub7ab\ud3fc\uacfc \uae30\ub2a5\uc744 \uc798 \uc120\ubcc4\ud558\uba74 \uace0\uac1d, \uc288\ud37c\ubc14\uc774\uc800, \ubd84\uc11d\uac00, \uc0c1\ub2f4\uc0ac \ubaa8\ub450\uc758 \uacbd\ud5d8\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud560 \uc218 \uc788\ub294 \uc0c8\ub85c\uc6b4 \uae38\uc744 \uc5f4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\ub098\uc758 \ubb38\uc81c\uc810\uc774\ub098 \uae30\ud68c\uc5d0 \ub300\ud55c \uadfc\uc2dc\uc548\uc801\uc778 \uad00\uc810\uc774 \uc544\ub2cc, \ud655\uc7a5\ub41c \uc2dc\uc57c\ub97c \ud1b5\ud574 \uac00\ub2a5\ud55c \ubaa8\ub4e0 \uac83\uc744 \ud0d0\uc0c9\ud558\uc138\uc694. \ubbf8\ub798 \uae30\uc220\uc744 \ud0d0\uc0c9\ud560 \ub54c\ub294 \ud070 \uadf8\ub9bc\uacfc \uc7a5\uae30\uc801\uc778 \uc131\uacf5\uae4c\uc9c0 \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uccab \ubc88\uc9f8 \uad6c\ud604 \uc8fc\uae30\uc5d0\uc11c \ubaa8\ub4e0 \uac83\uc744 \ud574\uacb0\ud558\uc9c0 \ubabb\ud558\ub354\ub77c\ub3c4 \ud604\uc7ac\uc640 \ubbf8\ub798\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \uc9c4\uc815\uc73c\ub85c \ucda9\uc871\uc2dc\ud0ac \uc218 \uc788\ub294 \uacf5\uae09\uc5c5\uccb4\uc5d0\uc11c \ud50c\ub7ab\ud3fc\uc744 \uad6c\uc785\ud558\ub294 \uac83\uc774 \u2018\ube60\ub978 \uc131\uacf5\u2019\uc744 \ucc3e\ub294 \uac83\ubcf4\ub2e4 \ud6e8\uc52c \ud569\ub9ac\uc801\uc785\ub2c8\ub2e4. \uad11\ubc94\uc704\ud55c \uc694\uad6c \uc0ac\ud56d\uc744 \ud574\uacb0\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uc811\uadfc \ubc29\uc2dd\uc744 \ucde8\ud558\uba74 \uacc4\ud68d\ud55c \ud0c0\uc784\ub77c\uc778\uc5d0 \ub9de\ucdb0 \ub193\uce58\ub294 \uac83 \uc5c6\uc774 \ubaa8\ub4e0 \uac83\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\ub2e8\uae30\uc801\uc778 \uc694\uad6c \ucda9\uc871\uc740 \ubb3c\ub860, \ubcf4\ub2e4 \uc7a5\uae30\uc801\uc778 \uad00\uc810\uc744 \uac00\uc9c0\uace0 \uc0c8\ub85c\uc6b4 \uae30\uc220\uc744 \uc120\ud0dd\ud558\uba74 \ucee8\ud0dd\uc13c\ud130\ub97c \uc218\uc775 \ucc3d\ucd9c \uc13c\ud130\ub85c \uc804\ud658\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub9ce\uc740 \ucee8\ud0dd\uc13c\ud130\uac00 \uc0c8\ub85c\uc6b4 \uae30\uc220\uc744 \ucd94\uad6c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc81c\ud55c\ub41c IT \ub9ac\uc18c\uc2a4\uc640 \uc18c\uc2f1 \uc804\ub7b5\uc758 \ubcc0\ud654\ub85c \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \ub2c8\uc988\uac00 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5b4\ub5a4 \uae30\uc5c5\uc740 \uc624\ub798\ub41c \uc194\ub8e8\uc158\uc744 \ub2f9\uc7a5 \uad50\uccb4\ud574\uc57c \ud558\ub294 \uc0c1\ud669\uc77c \uc218 \uc788\uace0, \ub610 \uc5b4\ub5a4 \uae30\uc5c5\uc740 \uc6b4\uc601\uacfc \uad00\ub828\ub41c \ubb38\uc81c \ud574\uacb0\uacfc \uc6b0\uc218\ud55c [&hellip;]<\/p>\n","protected":false},"author":684,"featured_media":493488,"template":"","tax_priority":[54],"tax_blogtype":[17747],"tax_blogcategory":[17562,18264,13216,13126],"tax_contenttheme":[14874],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[16669],"tax_buyer_persona":[16914,16895],"tax_sector":[],"tax_segment":[17133,17085,17120],"class_list":["post-497486","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-ko-kr","tax_blogcategory-workforce-engagement-ko-kr","tax_blogcategory-18264","tax_blogcategory-digital-ko-kr","tax_blogcategory-cloud-ko-kr","tax_contenttheme-level-up-your-technology-ko-kr","tax_buying_job-job-2-solution-exploration-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-business-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/497486","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/684"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/497486\/revisions"}],"predecessor-version":[{"id":497692,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/497486\/revisions\/497692"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/493488"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=497486"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=497486"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=497486"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=497486"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=497486"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=497486"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=497486"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=497486"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=497486"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=497486"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=497486"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=497486"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=497486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}