{"id":490814,"date":"2023-09-07T13:41:44","date_gmt":"2023-09-07T20:41:44","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/genesys-%ec%84%9c%eb%b9%84%ec%8a%a4-%eb%a6%ac%eb%8d%94%eb%a1%9c-%ec%bb%a8%ed%83%9d%ec%84%bc%ed%84%b0-%eb%b6%80%eb%ac%b8-gartner-magic-quadrant-%ec%84%a0%ec%a0%95"},"modified":"2023-09-07T23:13:44","modified_gmt":"2023-09-08T06:13:44","slug":"genesys-named-gartner-magic-quadrant-for-contact-center-as-a-service-leader","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-named-gartner-magic-quadrant-for-contact-center-as-a-service-leader","title":{"rendered":"Genesys, \uc11c\ube44\uc2a4 \ub9ac\ub354\ub85c \ucee8\ud0dd\uc13c\ud130 \ubd80\ubb38 Gartner\u00ae Magic Quadrant\u2122 \uc120\uc815"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]<span data-contrast=\"auto\">\uc774\ubc88 \uc8fc, Genesys\ub294 \uc138\uacc4\uc801\uc778 IT \uc5f0\uad6c\uae30\uad00\uc778 Gartner\ub85c\ubd80\ud130 \ub450 \uac00\uc9c0 \uc911\uc694\ud55c \ubd80\ubb38\uc5d0\uc11c \ub9ac\ub354\ub85c \uc778\uc815\ubc1b\uc558\uc2b5\ub2c8\ub2e4. <\/span><span data-contrast=\"auto\">Genesys\ub294 9\ub144 \uc5f0\uc18d <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service?ost_tool=blog&amp;ost_campaign=ft-blog\" target=\"_blank\" rel=\"noopener\">2023 Gartner<sup>\u00ae<\/sup> Magic Quadrant\u2122 \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \ucee8\ud0dd\uc13c\ud130(Contact Centre as a Service)<\/a> \ubd80\ubb38\uc5d0\uc11c \ub9ac\ub354\ub85c \uc120\uc815\ub418\uc5c8\uc2b5\ub2c8\ub2e4. Genesys\ub294 \uc2e4\ud589\ub825 \ubd80\ubb38\uc5d0\uc11c \uac00\uc7a5 \ub192\uac8c \ud3c9\uac00\ub418\uc5c8\uc73c\uba70, \ube44\uc804 \uc644\uc131\ub3c4\uc5d0\uc11c \ucd5c\uace0\uc758 \ud3c9\uac00\ub97c \ubc1b\uc558\uc2b5\ub2c8\ub2e4.\u00a0<\/span><span data-contrast=\"auto\">\ub610\ud55c Gartner\uc758 \ub3d9\u200d\ubc18 \ubcf4\uace0\uc11c\uc778 <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/critical-capabilities-for-contact-center-as-a-service?ost_tool=blog&amp;ost_campaign=ft-blog\" target=\"_blank\" rel=\"noopener\">2023\ub144 \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \ucee8\ud0dd\uc13c\ud130\uc758 \ud575\uc2ec \uae30\ub2a5(Critical Capabilities for Contact Centre as a Service)<\/a>\uc5d0\uc11c \ub300\ud615 \uace0\uac1d \ucf5c\uc13c\ud130, \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc13c\ud130, \uae00\ub85c\ubc8c \ucee8\ud0dd\uc13c\ud130\uc5d0 \ub300\ud574 \ud3c9\uac00\ub41c \ubaa8\ub4e0 \uacf5\uae09\uc5c5\uccb4 \uc911\uc5d0\uc11c \uac00\uc7a5 \ub192\uc740 \uc0ac\uc6a9 \uc0ac\ub840 \uc810\uc218\ub97c \ubc1b\uc558\uc2b5\ub2c8\ub2e4. Genesys\ub294 \ub514\uc9c0\ud138 \uace0\uac1d \uc11c\ube44\uc2a4 \uc13c\ud130 \ubc0f \uc560\uc790\uc77c \ucee8\ud0dd\uc13c\ud130 \uc0ac\uc6a9 \uc0ac\ub840\uc5d0\uc11c \ub450 \ubc88\uc9f8\ub85c \ub192\uc740 \uc810\uc218\ub97c \ubc1b\uc558\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][vc_single_image image=&#8221;486789&#8243; css=&#8221;.vc_custom_1691594095045{margin-top: 1.5em !important;margin-bottom: 1.5em !important;}&#8221;][vc_column_text]<span data-contrast=\"auto\">Gartner Magic Quadrant \ub9ac\ub354 \uc120\uc815 \ubc0f \ud575\uc2ec \uc5ed\ub7c9 \ubcf4\uace0\uc11c\uc5d0\uc11c \ubc1b\uc740 \uc774 \uac19\uc740 \ud3c9\uac00\ub294 \u2018AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\u2019\uc774\ub77c\ub294 \ube44\uc804\uc744 \uc2e4\ud604\ud558\uae30 \uc704\ud55c \ub2f9\uc0ac\uc758 \uace0\uac1d\uacfc \ud30c\ud2b8\ub108, \uc9c1\uc6d0\uc774 \ub178\ub825\ud55c \ub9cc\ud07c \uc2e0\ub8b0\ubc1b\uace0 \uc788\uc74c\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \ub2f9\uc0ac\ub294 \ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8\u200d\uacfc \uace0\uac1d \uad00\uacc4 \uac15\ud654\ub97c \uac00\ub2a5\ud558\uac8c \ud558\ub294 \uc804\ubb38 \uc9c0\uc2dd\u200d\uacfc \uae30\uc220, \ub9ac\uc18c\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. Genesys\uac00 \uc218\ub9ce\uc740 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc \uc120\ud0dd\uc9c0\uc758 \ub9e8 \uc704\uc5d0 \uc790\ub9ac\ud558\uac8c \ub41c \ud575\uc2ec \uc694\uc778\uc740 \ubc14\ub85c \uc5ec\uae30\uc5d0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc62c\ud574 \ucd9c\uc2dc\ub41c <\/span><span data-contrast=\"none\">\uc0c8\ub85c\uc6b4 \uc0dd\uc131\ud615 AI \uae30\ub2a5<\/span><span data-contrast=\"auto\">, \ub300\ud654 \uc778\ud154\ub9ac\uc804\uc2a4 \ubc0f \uc790\ub3d9\ud654, \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac, \uc5ec\uc815 \ubd84\uc11d\uc5d0 \uc774\ub974\ub294 \ud3ec\uad04\uc801\uc778 \uae30\ub2a5\uc744 &#8216;AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158&#8217; \ud558\uc5d0\uc11c \uc81c\uacf5\ud558\ub294 Genesys AI \ubc0f \ub514\uc9c0\ud138\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \ud070 \uad00\uc2ec\uc744 \ud1b5\ud574 Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc5d0 \ub300\ud55c \uc2dc\uc7a5 \uc218\uc694\uac00 \uafb8\uc900\ud788 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys \uace0\uac1d\uc740 \uc774\ub7ec\ud55c \uae30\ub2a5\uc744 \uacc4\uc18d\ud574\uc11c \ub3c4\uc785\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, Genesys \ub514\uc9c0\ud138 \ubc0f \ubcf4\uc774\uc2a4\ubd07\uc744 \uc0ac\uc6a9\ud558\ub294 \uace0\uac1d\uc758 \uc218\ub294 \ub9e4\ub144 \uc57d 110% \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Genesys\ub294 \ube44\uc804 \uc644\uc131\ub3c4\uc5d0\uc11c \uac00\uc7a5 \ub192\uc740 \ud3c9\uac00\ub97c \ubc1b\uc558\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ud55c\uacc4\ub97c \ub6f0\uc5b4\ub118\uace0 \ud0c1\uc6d4\ud55c \uacb0\uacfc\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud55c \ub2f9\uc0ac\uc758 \ub178\ub825\uc5d0 \ud070 \ud798\uc774 \ub429\ub2c8\ub2e4. \ub610\ud55c, Genesys\ub294 \uc9c0\ub09c \uba87 \ub144 \ub3d9\uc548 \uc9c0\uc18d\uc801\uc778 \uc131\uc7a5\uc744 \uc774\uc5b4\uc654\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><span data-contrast=\"auto\">\ub2f9\uc0ac <\/span><a href=\"https:\/\/www.genesys.com\/en-sg\/company\/newsroom\/announcements\/genesys-announces-strong-fiscal-year-2023-results\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">FY23 \uc2e4\uc801<\/span><\/a><span data-contrast=\"auto\">\uc5d0 \ubcf4\uace0\ub41c \ubc14\uc640 \uac19\uc774 Genesys\ub294 \ucd1d \uc218\uc775 20\uc5b5 \ub2ec\ub7ec\ub97c \ub118\uc5b4\uc130\uc73c\uba70, Genesys Cloud \ud50c\ub7ab\ud3fc\uc758 \ub9e4\ucd9c\uc740 \ub9e4\ub144 \uc804\ub144 \ub300\ube44 \uc57d 50% \uc99d\uac00\ud558\uc5ec 8\uc5b5 \ub2ec\ub7ec \uc774\uc0c1\uc744 \uae30\ub85d\ud558\uba70 \uc2dc\uc7a5 \uc810\uc720\uc728\uc744 \uacc4\uc18d \ub298\ub824\uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubcf4\ub2e4 \ucd5c\uadfc\uc778 2023\ub144 6\uc6d4\uc5d0\ub294 <\/span><a href=\"https:\/\/www.genesys.com\/en-sg\/company\/newsroom\/announcements\/genesys-announces-strong-fiscal-year-2023-results\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Genesys Cloud\uac00 \uc5f0\uac04 \ubc18\ubcf5 \ub9e4\ucd9c(ARR) 10\uc5b5 \ub2ec\ub7ec\ub97c \ub118\uc5b4\uc130\uc73c\uba70<\/span>,<\/a><span data-contrast=\"auto\"> 105\uac1c \uad6d\uac00\uc5d0\uc11c 4,800\uacf3 \uc774\uc0c1\uc758 \uace0\uac1d\uc774 \ub2f9\uc0ac \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span> <span data-contrast=\"auto\">Genesys\ub294 2023 Gartner Magic Quadrant\uc758 CCaaS \ubc0f \ud575\uc2ec \uc5ed\ub7c9 \ubcf4\uace0\uc11c\uc5d0\uc11c \ubc1b\uc740 \ud3c9\uac00\ub97c \ub9e4\uc6b0 \uc790\ub791\uc2a4\ub7fd\uac8c \uc0dd\uac01\u200d\ud569\ub2c8\ub2e4. \uc544\uc6b8\ub7ec, \uace0\uac1d\uacfc \ud30c\ud2b8\ub108\uac00 \ubcf4\uc5ec\uc900 \uc2e0\ub8b0\uc640 \ube44\uc804 \uacf5\uc720\uc5d0 \uac10\uc0ac\ub97c \ub4dc\ub9bd\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span>[\/vc_column_text][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_column_text]<strong class=\"text-14\">Gartner \uba74\ucc45 \uc870\ud56d <\/strong> <span class=\"text-14\" data-contrast=\"auto\">Gartner\ub294 \uc5f0\uad6c \uac04\ud589\ubb3c\uc5d0 \uae30\uc220\ub41c \uc5b4\ub5a0\ud55c \uacf5\uae09\uc5c5\uccb4, \uc81c\ud488, \uc11c\ube44\uc2a4\ub97c \ud64d\ubcf4\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uae30\uc220 \uc0ac\uc6a9\uc790\uc5d0\uac8c \ucd5c\uace0 \ub4f1\uae09 \ub610\ub294 \uae30\ud0c0 \uc790\uaca9\uc744 \uac16\ucd98 \uacf5\uae09\uc5c5\uccb4\ub4e4\ub9cc \uc120\ud0dd\ud558\ub3c4\ub85d \uad8c\uace0\ud558\uc9c0\ub3c4 \uc54a\uc2b5\ub2c8\ub2e4. Gartner \uc5f0\uad6c \uac04\ud589\ubb3c\uc740 Gartner \uc5f0\uad6c \uc870\uc9c1\uc758 \uc758\uacac\uc73c\ub85c \uad6c\uc131\ub418\uc5b4 \uc788\uc73c\uba70, \uc774\ub97c \uc0ac\uc2e4\uc758 \uc9c4\uc220\ub85c \ud574\uc11d\ud574\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. Gartner\ub294 \uc774 \uc5f0\uad6c\uc640 \uad00\ub828\ud558\uc5ec \uc5b4\ub5a4 \uba85\uc2dc\uc801 \ub610\ub294 \ubb35\uc2dc\uc801 \ubcf4\uc99d(\uc0c1\uc5c5\uc131 \ub610\ub294 \ud2b9\uc815 \ubaa9\uc801\uc744 \uc704\ud55c \uc801\ud569\uc131\uc5d0 \ub300\ud55c \ubcf4\uc99d \ud3ec\ud568)\ub3c4 \ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/span><span class=\"text-14\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span> <span class=\"text-14\" data-contrast=\"auto\">Gartner\ub294 Gartner\uc758 \ub4f1\ub85d \uc0c1\ud45c \ubc0f \uc11c\ube44\uc2a4 \ud45c\uc2dc\uc774\uba70 \ubbf8\uad6d \ubc0f \uae30\ud0c0 \uad6d\uac00\uc5d0\uc11c Magic Quadrant\ub294 Gartner, Inc. \ubc0f\/\ub610\ub294 \ud574\ub2f9 \uacc4\uc5f4\uc0ac\ub4e4\uc758 \ub4f1\ub85d \uc0c1\ud45c\ub85c, \ud5c8\uac00\ud558\uc5d0 \ubcf8 \ubb38\uc11c\uc5d0\uc11c \uc0ac\uc6a9\ub418\uc5c8\uc2b5\ub2c8\ub2e4. All rights reserved.<\/span><span class=\"text-14\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span> <span class=\"text-14\" data-contrast=\"auto\">\ucd9c\ucc98: Gartner Magic Quadrant for Contact Centre as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 2023\ub144 8\uc6d4 7\uc77c<\/span><span class=\"text-14\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span> <span class=\"text-14\" data-contrast=\"auto\">\ucd9c\ucc98: Gartner Critical Capabilities for Contact Centre as a Service, Steve Blood, Drew Kraus, Pankil Sheth, Pri Rathnayake, 2023\ub144 8\uc6d4 7\uc77c<\/span><span class=\"text-14\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span> <span class=\"text-14\" data-contrast=\"auto\">\uc774 \uadf8\ub798\ud53d\uc740 Gartner, Inc.\uc5d0\uc11c \uc0c1\uc704 \uc5f0\uad6c \ubb38\uc11c\uc758 \uc77c\ubd80\ub85c \uac8c\uc2dc\ud558\uc600\uc73c\uba70, \uc804\uccb4 \ubb38\uc11c\uc758 \ubb38\ub9e5\uc5d0 \ub530\ub77c \ud3c9\uac00\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. Gartner \ubb38\uc11c\ub294 Genesys\uc5d0 \uc694\uccad\ud558\uba74 \ubc1b\uc544\ubcf4\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span class=\"text-14\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span> <span class=\"text-14\" data-contrast=\"auto\">Genesys\ub294 2015\ub144\uacfc 2016\ub144 &#8216;Magic Quadrant \ubd81\uc544\uba54\ub9ac\uce74 \uc9c0\uc5ed \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \ucee8\ud0dd\uc13c\ud130(Magic Quadrant for Contact Centre as a Service, North America)&#8217; \ubcf4\uace0\uc11c\uc5d0\uc11c &#8216;\uc778\ud130\ub799\ud2f0\ube0c \uc778\ud154\ub9ac\uc804\uc2a4(Interactive Intelligence)&#8217;\ub85c \uc778\uc815\uc744 \ubc1b\uc558\uc2b5\ub2c8\ub2e4. Genesys\ub294 2016\ub144 &#8216;\uc778\ud130\ub799\ud2f0\ube0c \uc778\ud154\ub9ac\uc804\uc2a4&#8217;\ub97c \uc778\uc218\ud588\uc2b5\ub2c8\ub2e4.<\/span><span class=\"text-14\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span> <span class=\"text-14\" data-contrast=\"auto\">&#8216;Magic Quadrant for Contact Centre as a Service, North America&#8217; \ubcf4\uace0\uc11c\ub294 2020\ub144 &#8216;Magic Quadrant \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \ucee8\ud0dd\uc13c\ud130(Magic Quadrant for Contact Centre as a Service)&#8217;\ub85c \uc774\ub984\uc774 \ubcc0\uacbd\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><span class=\"text-14\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\uc774\ubc88 \uc8fc, Genesys\ub294 \uc138\uacc4\uc801\uc778 IT \uc5f0\uad6c\uae30\uad00\uc778 Gartner\ub85c\ubd80\ud130 \ub450 \uac00\uc9c0 \uc911\uc694\ud55c \ubd80\ubb38\uc5d0\uc11c \ub9ac\ub354\ub85c \uc778\uc815\ubc1b\uc558\uc2b5\ub2c8\ub2e4. Genesys\ub294 9\ub144 \uc5f0\uc18d 2023 Gartner\u00ae Magic Quadrant\u2122 \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \ucee8\ud0dd\uc13c\ud130(Contact Centre as a Service) \ubd80\ubb38\uc5d0\uc11c \ub9ac\ub354\ub85c \uc120\uc815\ub418\uc5c8\uc2b5\ub2c8\ub2e4. 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