{"id":484191,"date":"2023-07-19T08:43:14","date_gmt":"2023-07-19T15:43:14","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/%ec%bb%a8%ed%83%9d%ec%84%bc%ed%84%b0-%eb%8d%b0%ec%9d%b4%ed%84%b0%ea%b0%80-%ec%b2%b4%ea%b3%84%ec%a0%81%ec%9d%b4%ec%a7%80-%ec%95%8a%eb%8b%a4%eb%8a%94-5%ea%b0%80%ec%a7%80-%ec%8b%a0%ed%98%b8"},"modified":"2023-07-31T17:40:45","modified_gmt":"2023-08-01T00:40:45","slug":"5-signs-your-contact-center-data-is-disorganized","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/5-signs-your-contact-center-data-is-disorganized","title":{"rendered":"\ucee8\ud0dd\uc13c\ud130 \ub370\uc774\ud130\uac00 \uccb4\uacc4\uc801\uc774\uc9c0 \uc54a\ub2e4\ub294 5\uac00\uc9c0 \uc2e0\ud638"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\ub9ce\uc740 \ucee8\ud0dd\uc13c\ud130 \ucc45\uc784\uc790\ub4e4\uc774 \ubc29\ub300\ud55c \uace0\uac1d \ub370\uc774\ud130\ub97c \uc774\ud574\ud558\ub294 \ub370 \ud070 \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130\ub294 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \uc18c\uc911\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uadf8\ub7ec\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud56d\uc0c1 \uc989\uac01\uc801\uc774\uba70 \uba85\ud655\ud558\uac8c \ubcfc \uc218 \uc788\ub294 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130 \ucc45\uc784\uc790\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \uc218\uc900\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ud5a5\uc0c1\ud558\uace0, \ud68c\uc0ac\uc640 \ube0c\ub79c\ub4dc\uc758 \uba85\uc131\uc744 \uc313\uace0, \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uae30 \uc704\ud574 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ub370\uc774\ud130 \ub4a4\uc5d0 \uc228\uc740 \ub514\ud14c\uc77c\uc744 \ud574\uc11d\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uace0\uac1d \ub370\uc774\ud130\uac00 \uccb4\uacc4\uc801\uc774\uc9c0 \uc54a\uac70\ub098 \uc811\uadfc\uc774 \ubd88\uac00\ub2a5\ud558\ub2e4\uba74 \ub2e4\uc591\ud55c \ubc29\uc2dd\uc73c\ub85c \ucee8\ud0dd\uc13c\ud130\uc5d0 \ud63c\ub780\uc744 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130 \ub370\uc774\ud130\uac00 \uccb4\uacc4\uc801\uc774\uc9c0 \uc54a\uc74c\uc744 \ubcf4\uc5ec\uc8fc\ub294 5\uac00\uc9c0 \uc2e0\ud638\uc640 \uc774\ub97c \ubc29\uc9c0\ud558\ub294 \ubc29\ubc95\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n

1. \uace0\uac1d \uc778\ud130\ub799\uc158 \uc5ec\uc815\uc5d0 \ub300\ud55c \ub370\uc774\ud130 \ubd80\uc871\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8 \uc800\ud558<\/h4>\n

\ucee8\ud0dd\uc13c\ud130 \ub370\uc774\ud130\ub97c \ud574\uc11d\ud558\uba74 \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4 \uc218\uc900\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. IVR \ubc0f \uc140\ud504 \uc11c\ube44\uc2a4 \ucc38\uc5ec\uc758 \uc0c1\ud638 \uc791\uc6a9 \ub370\uc774\ud130, \uc0c1\ud638 \uc791\uc6a9 \ub300\uae30 \uc2dc\uac04, \uc0c1\ub2f4\uc0ac \ud6a8\uc728\uc131 \ub4f1\uc744 \uba74\ubc00\ud788 \uac80\ud1a0\ud558\uba74 \ubaa8\ub4e0 \uc0c1\ud638 \uc791\uc6a9\uc5d0\uc11c \uace0\uac1d \uc5ec\uc815\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\uc11c \uc218\uc9d1\ud55c \uc815\ubcf4\ub97c \ud65c\uc6a9\ud574 \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \uc608\uce21\ud558\uace0, \uc801\uc808\ud788 \ub300\uc751\ud558\uc5ec \uace0\uac1d\uc758 \uae30\ub300\uce58\ub97c \ucda9\uc871\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub85c \uc778\ud574 \uace0\uac1d\uc740 \uae0d\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \ud558\uace0 \uae30\uc5c5\uc5d0 \ub300\ud55c \ucda9\uc131\ub3c4\uac00 \ub192\uc544\uc9d1\ub2c8\ub2e4. \uc5ec\uae30\uc11c \ud55c \ub2e8\uacc4 \ub354 \ub098\uc544\uac00 \uace0\uac1d\uc740 \uce5c\uad6c, \uac00\uc871, \ub3d9\ub8cc\ub4e4\uacfc \uae0d\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \uacf5\uc720\ud568\uc73c\ub85c\uc368 \ube44\uc988\ub2c8\uc2a4\ub97c \uacac\uc778\ud569\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d \ud655\ubcf4, \uc7ac\uad6c\ub9e4, \uae0d\uc815\uc801\uc778 \uc628\ub77c\uc778 \ub9ac\ubdf0, \ucd94\ucc9c, \uc785\uc18c\ubb38 \ub4f1\uc758 \uc99d\uac00\ub85c \uce21\uc815\ub420 \uc218 \uc788\uc73c\uba70, \uc774\ub7ec\ud55c \ubaa8\ub4e0 \uc694\uc18c\uac00 \uae30\uc5c5\uc758 \uc131\uc7a5\uacfc \uc131\uacf5\uc5d0 \uae30\uc5ec\ud569\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \uc778\ud130\ub799\uc158 \uc5ec\uc815\uc744 \uba85\ud655\ud558\uac8c \ud30c\uc545\ud558\uc9c0 \ubabb\ud558\uba74 \ud2b9\uc815 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0 \ud6a8\uacfc\uc801\uc778 \uc751\ub2f5\uc744 \ube60\ub974\uac8c \uc81c\uacf5\ud558\uae30 \uc704\ud55c \uc138\ubd80 \uc815\ubcf4\uac00 \ubd80\uc871\ud558\uac8c \ub429\ub2c8\ub2e4. \ucd5c\uadfc\uc5d0 \ubc1c\ud45c\ub41c Genesys\uc758 \uae00\ub85c\ubc8c \ub9ac\uc11c\uce58 \ubcf4\uace0\uc11c \u2018\uace0\uac1d \uacbd\ud5d8 \ud604\ud669<\/a>‘\uc5d0 \ub530\ub974\uba74 \uc18c\ube44\uc790\uc758 86%\uac00 \uae30\uc5c5\uc5d0 \ub300\ud55c \uc120\ud638\ub3c4\ub294 \uc11c\ube44\uc2a4 \uc218\uc900\uc5d0 \ube44\ub840\ud55c\ub2e4\uace0 \uc751\ub2f5\ud588\uc2b5\ub2c8\ub2e4. \ub610\ud55c 80% \uc774\uc0c1\uc774 \uace0\uac1d \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc778\ud654\ud558\ub294 \uae30\uc5c5\uc5d0\uc11c \ub354 \ub9ce\uc740 \uc81c\ud488\uc744 \uad6c\ub9e4\ud55c\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

2. \ube57\ub098\uac04 \uc6cc\ud06c\ud3ec\uc2a4 \uc608\uce21\uc73c\ub85c \uace0\uac1d \ub300\uae30 \uc2dc\uac04 \uc99d\uac00<\/h4>\n

\uc815\ud655\ud55c \uc6cc\ud06c\ud3ec\uc2a4 \uc608\uce21\uc740 \ud1b5\ud654\ub7c9\uc774 \uac00\uc7a5 \ub9ce\uc740 \uc2dc\uac04\ub300\uc5d0 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ucd5c\uc801\ud654\ud558\uae30 \uc704\ud55c \ud544\uc218 \uc694\uac74\uc785\ub2c8\ub2e4. \ud1b5\ud654\ub7c9 \ucd94\uc138\ub97c \ud30c\uc545\ud558\uace0 \ucd5c\uc0c1\uc758 \uc6cc\ud06c\ud3ec\uc2a4 \uc608\uce21 \uc804\ub7b5\uc744 \ub9c8\ub828\ud558\ub824\uba74 \uc0c1\uc138\ud55c \ud1b5\ud654 \ubd84\uc11d\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ucf5c\ubc31 \ubc0f \ub300\uae30 \uc2dc\uac04\uc744 \uc904\uc774\uba74\uc11c \ub192\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc804\ud654\uc5d0 \uc2e0\uc18d\ud788 \uc751\ub2f5\ud558\uba74 \uace0\uac1d\uc740 \ud574\ub2f9 \ud68c\uc0ac\ub098 \ube0c\ub79c\ub4dc\ub97c \uacc4\uc18d\ud574\uc11c \uc774\uc6a9\ud560 \uac00\ub2a5\uc131\uc774 \ub192\uc2b5\ub2c8\ub2e4. Genesys \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74 \uc124\ubb38 \uc870\uc0ac\uc5d0 \ucc38\uc5ec\ud55c \uc18c\ube44\uc790 \uc911 55%\uac00 \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ud638 \uc791\uc6a9\uc5d0\uc11c ‘\ube60\ub978 \uc751\ub2f5’\uc744 \uc911\uc694\ud558\uac8c \uc5ec\uae41\ub2c8\ub2e4. \uace0\uac1d \ucda9\uc131\ub3c4\ub294 \uc5b8\uc81c\ub4e0 \ubcc0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac\uc790\ub294 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uc6cc\ud06c\ud3ec\uc2a4\ub97c \uc62c\ubc14\ub974\uac8c \uc608\uce21\ud558\uc5ec \ud1b5\ud654 \ub300\uae30\uc5f4\uc744 \uc904\uc774\uace0 \uace0\uac1d\uc744 \uc989\uc2dc \uc9c0\uc6d0\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uadf8\ub7fc\uc73c\ub85c\uc368 \ubaa8\ub4e0 \ub9c8\ucc30\uacfc \ubd88\ub9cc\uc744 \uc5c6\uc568 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

3. \ubd88\uc644\uc804\ud55c \ub370\uc774\ud130\ub85c \uc778\ud55c \uc798\ubabb\ub41c \uc758\uc0ac \uacb0\uc815<\/h4>\n

\ucee8\ud0dd\uc13c\ud130 \ub370\uc774\ud130\uac00 \ud6a8\uc728\uc801\uc73c\ub85c \uad00\ub9ac\ub418\uc9c0 \ubabb\ud558\uba74 \ubd88\uc644\uc804\ud55c \ubd84\uc11d\uacfc \ubd80\uc815\ud655\ud55c \uacb0\uacfc\ub97c \ucd08\ub798\ud558\uba70, \uc774\ub294 \ubd80\uc2e4\ud55c \uc758\uc0ac \uacb0\uc815\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \ub610\ud55c \ub370\uc774\ud130\uac00 \uccb4\uacc4\uc801\uc73c\ub85c \uc815\ub9ac\ub418\uc9c0 \uc54a\uc73c\uba74 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \ucda9\uc871\ud558\uc9c0 \ubabb\ud558\uac8c \ub418\uace0, \uc7a5\uae30\uc801\uc778 \uace0\uac1d \uad00\uacc4\uc640 \uc11c\ube44\uc2a4 \uc218\uc900\uc5d0 \ud574\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc120\ud638\ub3c4, \uc694\uad6c \uc0ac\ud56d, \ud328\ud134\uc744 \uc81c\ub300\ub85c \uc774\ud574\ud558\uc9c0 \ubabb\ud55c \uc0c1\ub2f4\uc0ac\ub294 \ubd80\uc801\uc808\ud55c \uc751\ub2f5\uacfc \u200d\uc798\ubabb\ub41c \ud574\uacb0\ucc45\uc744 \uc81c\uacf5\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\ub7ec\ud55c \ubb38\uc81c\uc810\uc740 \uace0\uae09 \ubd84\uc11d \ud50c\ub7ab\ud3fc\uc73c\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130 \ub370\uc774\ud130\uc5d0\uc11c \uc815\ubcf4\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uc218\uc9d1\ud558\uace0 \uc815\ub82c\ud558\uba74 \uac15\ub825\ud55c \ubd84\uc11d\uc744 \ud1b5\ud574 \ud2b9\uc815 \ud1b5\ud654 \uc2dc\ub098\ub9ac\uc624\ub97c \uc885\ud569\uc801\uc73c\ub85c \uc774\ud574\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\uba74 \ucee8\ud0dd\uc13c\ud130 \uc0c1\ub2f4\uc0ac\ub294 \uc120\ud638 \uc0ac\ud56d, \uc0c1\ub2f4 \uc774\ub825, \uc774\uc804 \uc0c1\ud638 \uc791\uc6a9\uacfc \uac19\uc740 \ubc1c\uc2e0\uc790\uc5d0 \ub300\ud55c \uc911\uc694\ud55c \uc138\ubd80 \uc815\ubcf4\ub97c \ubc14\ub85c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc, \uc0c1\ub2f4\uc0ac\ub294 \ubcf4\ub2e4 \uac1c\uc778\ud654\ub418\uace0 \ud6a8\uc728\uc801\uc778 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uace0, \uad81\uadf9\uc801\uc73c\ub85c\ub294 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \ubcf4\ub2e4 \uc815\ud655\ud558\uac8c \ucda9\uc871\ud558\uace0 \uae0d\uc815\uc801\uc778 \uace0\uac1d \uad00\uacc4\ub97c \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

4. \uc9c1\uc6d0 \uc131\uacfc\uc5d0 \ub300\ud55c \uac00\uc2dc\uc131 \ubd80\uc871<\/h4>\n

\uc2dc\uac01\ud654\ub41c \ub370\uc774\ud130\uc640 \uacf5\uc720\ub41c \uc6b4\uc601 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\ub300\ub85c \ud65c\uc6a9\ud558\uba74 \ucd5c\uc801\uc758 \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub370\uc774\ud130\uac00 \uc5c6\ub2e4\uba74 \uc9c1\uc6d0 \ud6a8\uc728\uc131, \uace0\uac1d \ub9cc\uc871\ub3c4 \ub4f1\uc758 \uc8fc\uc694 \uc9c0\ud45c\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uad00\ub9ac\uc790\uac00 \ud544\uc694\ud560 \ub54c \uc801\uc808\ud788 \uac1c\uc785\ud558\uae30\ub3c4 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc0c1\ub2f4\uc0ac \ud65c\uc6a9\uc744 \uadf9\ub300\ud654\ud558\uac70\ub098 \ud300\uc6d0\uc774 \ud1b5\ud654 \ucc98\ub9ac\uc640 \uad00\ub828\ub41c \uc791\uc5c5\uc5d0 \uc18c\ube44\ud558\ub294 \uc2dc\uac04\uc744 \ud310\ub2e8\ud558\ub294 \ub370\ub3c4 \ud55c\uacc4\uac00 \uc788\uc2b5\ub2c8\ub2e4. \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \ucc38\uc870\ud558\uba74\uc11c \uc0c1\ub2f4\uc0ac \ud65c\ub3d9\uc744 \uc885\ud569\uc801\uc73c\ub85c \ubcf4\uace0\ud558\ub294 \ub9ac\ud3ec\ud305 \uae30\ub2a5\uc744 \ud1b5\ud574 \uc804\uccb4 \uc0c1\ub2f4\uc0ac\uc758 \uc131\uacfc\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \uc801\uc2dc\uc5d0 \ud544\uc694\ud55c \uc870\uce58\ub97c \ud568\uc73c\ub85c\uc368 \ub3d9\uae30\ub97c \uc5bb\uace0 \uace0\uac1d\uc5d0\uac8c \ucd5c\uc0c1\uc758 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub3c4\ub85d \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

5. \ubd80\uc871\ud55c \ub370\uc774\ud130 \uad00\ub9ac\ub85c \uc218\uc775 \uc190\uc2e4<\/h4>\n

\uc0c1\ub2f4\uc0ac \ud65c\ub3d9, \uc778\ub825 \ucda9\uc6d0 \uaddc\ubaa8, \uad50\uc721 \ud504\ub85c\uadf8\ub7a8 \uacb0\uacfc, \uc774\ud0c8\ub960, \uc77c\uad00\ub418\uc9c0 \uc54a\uc740 \ubcf4\uace0 \ub4f1 \uc6b4\uc601\uacfc \uad00\ub828\ub41c \ubd84\uc57c\uc5d0\uc11c \ub370\uc774\ud130 \uad00\ub9ac\uac00 \uc801\uc808\ud788 \uc774\ub8e8\uc5b4\uc9c0\uc9c0 \uc54a\uc73c\uba74 \ud68c\uc0ac \uc218\uc775\uc5d0\ub3c4 \ubd80\uc815\uc801\uc778 \uc601\ud5a5\uc744 \uc90d\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \ub370\uc774\ud130\ub97c \uc774\uc6a9\ud560 \uc218 \uc5c6\ub2e4\uba74 \uc544\uc6c3\ub9ac\uce58 \ucea0\ud398\uc778\uacfc \uc0c1\ub2f4\uc0ac \ucf54\uce6d \uc774\ub2c8\uc154\ud2f0\ube0c\uc5d0 \ube44\ud6a8\uc728\uc801\uc778 \uc9c0\ucd9c\uc744 \ud558\uac8c \ub429\ub2c8\ub2e4. \ub610\ud55c \ub370\uc774\ud130\uc5d0 \uae30\ubc18\ud55c \uba85\ud655\ud55c \uac00\uc774\ub4dc\ub77c\uc778\uc774 \uc5c6\ub2e4\uba74 \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04\uc774 \uc9c0\ub098\uce58\uac8c \uc9e7\uc544\uc9c0\uace0 \uae30\uc220\uc801 \ube44\ud6a8\uc728\uc131\uc774 \ucd08\ub798\ub429\ub2c8\ub2e4. \uc774\ub294 \uacb0\uad6d, \ucd94\uac00 \ube44\uc6a9\uacfc \uad81\uadf9\uc801\uc778 \uc218\uc775 \uc190\uc2e4\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \uc2e0\ub8b0\ud560 \uc218 \uc788\uace0 \uc77c\uad00\ub41c \ubd84\uc11d \uc194\ub8e8\uc158\uc744 \uad6c\ud604\ud558\uba74 \ucee8\ud0dd\uc13c\ud130 \ub370\uc774\ud130\ub97c \uac04\uc18c\ud654\ud558\uace0 \uc0c1\ud669\uc5d0 \ub9de\ub294 \uc9c0\uc2dd\uc744 \ud1b5\ud574 \uc870\uc9c1\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc0c1\ub2f4\uc0ac\ub294 \ucd94\uce21\uc131 \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud558\uc9c0 \uc54a\uac8c \ub418\uace0 \ucd5c\uc801\uc758 \uace0\uac1d \ub9cc\uc871\ub3c4 \uc810\uc218\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uace0\uae09 \ubd84\uc11d\uc758 \uc7a5\uc810\uc744 \ud55c\uaecf \ub204\ub9ac\ub294 \ud604\uba85\ud55c \ubc29\ubc95<\/h2>\n

\ub370\uc774\ud130\ub97c \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc73c\ub85c \ud65c\uc6a9\ud558\uae30 \uc704\ud574\uc11c\ub294 \ucee8\ud0dd\uc13c\ud130\uc758 \ub370\uc774\ud130\ub97c \uccb4\uacc4\uc801\uc73c\ub85c \uad00\ub9ac\ud558\uace0 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ubd84\uc11d \uc194\ub8e8\uc158\uc744 \ub9c8\ub828\ud574\uc57c \ud569\ub2c8\ub2e4. Brightmetrics\u2122\ub294 Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc744 \uc704\ud55c \uace0\uae09 \ucee8\ud0dd\uc13c\ud130 \ubd84\uc11d \uc81c\ud488\uad70\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774 \uc81c\ud488\uad70\uc740 \uace0\uac1d \uc778\ud130\ub799\uc158 \ub370\uc774\ud130\ub85c\ubd80\ud130 \uc911\uc694\ud55c \ube44\uc988\ub2c8\uc2a4 \uc778\uc0ac\uc774\ud2b8\ub97c \uc774\ub04c\uc5b4 \ub0c5\ub2c8\ub2e4. Brightmetrics \ubd84\uc11d\uc774 \uc81c\uacf5\ud558\ub294 \uacfc\uac70 \ubc0f \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\uc5d0 \ub300\ud55c \uc885\ud569\uc801\uc778 \ubdf0\ub97c \ud1b5\ud574 \uc815\ubcf4\uc5d0 \uc785\uac01\ud55c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9ac\uace0, \uace0\uac1d \uacbd\ud5d8\uc744 \ub354 \uc815\ud655\ud558\uac8c \uc774\ud574\ud560 \uc218 \uc788\uc73c\uba70, \uad81\uadf9\uc801\uc73c\ub85c \ub354\uc6b1 \uac15\ub825\ud558\uace0 \ucda9\uc131\ub3c4 \ub192\uc740 \uace0\uac1d \uad00\uacc4\ub97c \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \ub9e4\ub044\ub7ec\uc6b4 Brightmetrics \ub300\uc2dc\ubcf4\ub4dc\ub97c \ud1b5\ud574 \uc6d0\ud558\ub294 \uc21c\uac04\uc5d0 \uace7\ubc14\ub85c \ub370\uc774\ud130\uc640 \ubcf4\uace0\uc11c\ub97c \uacf5\uc720\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ubd80\uc815\ud655\ud55c KPI\uc640 \uc77c\ubc18\uc801\uc778 \ub300\uc2dc\ubcf4\ub4dc \ud15c\ud50c\ub9bf\uc774 \uc544\ub2cc, \ub9de\ucda4\ud615 \uad6c\uc131\uc744 \ud1b5\ud574 \uc5b8\uc81c\ub098 \uc131\uacf5\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Brightmetrics\uc640 Genesys Cloud \uad6c\uc131 \uc694\uc18c\ub97c \ud568\uaed8 \uc0ac\uc6a9\ud558\uba74 \uc778\ud130\ub799\uc158 \ub370\uc774\ud130\uc640 \ucee8\ud0dd\uc13c\ud130 \ud22c\uc790\uc758 \uc7a0\uc7ac\ub825\uc744 \ucd5c\ub300\ub85c \ub204\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601\uc744 \uc704\ud55c \ub450 \ud68c\uc0ac\uc758 \ub3c5\ubcf4\uc801\uc778 \uc194\ub8e8\uc158 \uc870\ud569\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uac00\uc7a5 \uc2e0\ub8b0\ud560 \uc218 \uc788\uace0 \uc815\ud655\ud55c \ubd84\uc11d\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AppFoundry\u00ae Marketplace\uc5d0\uc11c Brightmetrics<\/a>\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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