{"id":472601,"date":"2023-04-11T08:50:09","date_gmt":"2023-04-11T15:50:09","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/%ec%83%9d%ec%84%b1%ed%98%95-ai-%eb%8f%84%ec%9e%85-%ec%8b%9c-3%ea%b0%80%ec%a7%80-%ea%b3%a0%eb%a0%a4-%ec%82%ac%ed%95%ad"},"modified":"2023-04-12T18:14:27","modified_gmt":"2023-04-13T01:14:27","slug":"is-generative-ai-the-next-cx-frontier-three-considerations","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/is-generative-ai-the-next-cx-frontier-three-considerations","title":{"rendered":"\uc0dd\uc131\ud615 AI \ub3c4\uc785 \uc2dc \uace0\ub824\ud574\uc57c \ud560 3\uac00\uc9c0 \uc0ac\ud56d"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]&#8217;\uc0dd\uc131\ud615 \uc778\uacf5\uc9c0\ub2a5(AI)&#8217;\uc740 <a href=\"https:\/\/openai.com\/blog\/chatgpt\/\" target=\"_blank\" rel=\"noopener\">\ucc57GPT [ChatGPT, \ucc57\ubd07\uacfc \uc0ac\ub78c\ucc98\ub7fc \ub300\ud654\ub97c \ub098\ub20c \uc218 \uc788\ub294 AI \uae30\ubc18 NLP (\uc790\uc5f0 \uc5b8\uc5b4 \ucc98\ub9ac) \ud234]<\/a>\uc758 \ub300\uc911\ud654\uc5d0 \ud798\uc785\uc5b4 \ucd5c\uadfc \uba87 \ub2ec \ub3d9\uc548 \ubaa8\ub4e0 \uc774\uc288\uc758 \uc911\uc2ec\uc5d0 \uc130\uc2b5\ub2c8\ub2e4. \uc0dd\uc131\ud615(Generative) AI\ub294 \uc624\ub514\uc624, \ud14d\uc2a4\ud2b8 \ub610\ub294 \uc774\ubbf8\uc9c0\uc640 \uac19\uc740 \uc0c8\ub85c\uc6b4 \ucf58\ud150\uce20\ub97c \uc0dd\uc131\ud560 \uc218 \uc788\ub294 \uba38\uc2e0 \ub7ec\ub2dd\uc758 \ud55c \ud615\ud0dc\uc785\ub2c8\ub2e4. \ucc57GPT\ub294 LLM(\ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378)\uc744 \uc0ac\uc6a9\ud558\ub294 \uc77c\uc885\uc758 \uc0dd\uc131\ud615 AI\ub85c, \uc218\ub9ce\uc740 \uc8fc\uc81c\uc758 \uc9c8\ubb38\uc5d0 \ub2f5\ud560 \ubfd0 \uc544\ub2c8\ub77c \ucef4\ud4e8\ud130 \ud504\ub85c\uadf8\ub798\ubc0d\uc5d0 \ub300\ud55c \uc870\uc5b8\uae4c\uc9c0 \uc81c\uacf5\ud558\ub294 \ub4f1 \ub2e4\uc591\ud558\uac8c \ud65c\uc6a9\ub418\uace0 \uc788\uc73c\uba70, \uc801\uc6a9 \ubd84\uc57c\ub294 \uacc4\uc18d \ud655\uc7a5\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>2022\ub144 11\uc6d4\uc5d0 \ucd9c\uc2dc\ub41c \ucc57GPT\ub294 \uc21c\uc2dd\uac04\uc5d0 \uc138\uacc4\uc801\uc778 \uc13c\uc138\uc774\uc158\uc744 \uc77c\uc73c\ucf30\uc2b5\ub2c8\ub2e4. \uc62c 1\uc6d4\uae4c\uc9c0 \uc77c\uc77c \uc21c \ubc29\ubb38\uac1d \uc218 1,300\ub9cc \uba85\uc774\ub77c\ub294 \uc5c4\uccad\ub09c \ud2b8\ub798\ud53d\uc744 \uae30\ub85d\ud588\uc73c\uba70, \ucc57GPT \uc6b4\uc601\uc0ac\uc778 OpenAI\ub294 \ub354 \ub098\uc740 \uc811\uc18d\uacfc \ub354 \ube60\ub978 \uc751\ub2f5\uc744 \uc6d0\ud558\ub294 \uc0ac\uc6a9\uc790\ub97c \uc704\ud574 \uc6b0\uc120 \uc811\uadfc\uad8c\uc744 \uc81c\uacf5\ud558\ub294 \ud504\ub9ac\ubbf8\uc5c4 \ubc84\uc804\uc744 \ucd9c\uc2dc\ud558\uae30\ub85c \ud588\uc2b5\ub2c8\ub2e4. \ud55c\ud3b8 Google\uc740 \uc9c0\ub09c 3\uc6d4, \uc774\uc640 \ube44\uc2b7\ud55c \ucc57\ubd07\uc778 <a href=\"https:\/\/blog.google\/technology\/ai\/bard-google-ai-search-updates\/\" target=\"_blank\" rel=\"noopener\">&#8216;\ubc14\ub4dc(Bard)&#8217;<\/a>\uc758 \ucd9c\uc2dc\ub97c \uc54c\ub838\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc5ec\ub290 \uc5c5\uacc4 \uad00\uacc4\uc790\uc640 \ub9c8\ucc2c\uac00\uc9c0\ub85c Genesys\ub294 \uc774\ub7ec\ud55c \uae30\uc220\uc774 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uac00\uc838\uc62c \uac00\ub2a5\uc131\uacfc \ub354\ubd88\uc5b4, \ub2f9\uc0ac\uac00 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \ubcf4\ub2e4 \ud5a5\uc0c1\ub41c \uace0\uac1d \uacbd\ud5d8\uc5d0 \ud070 \uae30\ub300\ub97c \uac78\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/genesys-ai\">AI<\/a>\uc640 NLP\uc5d0 \ub300\ud55c \ubc29\ub300\ud55c \uc804\ubb38\uc131\uacfc \uacbd\ud5d8\uc744 \uac16\ucd94\uace0 \uc788\uc73c\uba70, \uc774\ubbf8 \uc81c\ud488 \ud3ec\ud2b8\ud3f4\ub9ac\uc624 \uc804\ubc18\uc5d0 \uc774\ub7ec\ud55c \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc0dd\uc131\ud615 AI\ub294 \ubb34\uc5c7\ubcf4\ub2e4\ub3c4 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \uc218\ud589\ub418\ub294 \uc77c\uc0c1\uc801\uc774\uace0 \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc5d0 \ub4dc\ub294 \uc2dc\uac04\uc744 \ud06c\uac8c \uc808\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: center;\"><em><strong>&#8220;Genesys\ub294 AI\uc640 NLP\uc5d0 \ub300\ud55c \ubc29\ub300\ud55c \uc804\ubb38\uc131\uacfc \uacbd\ud5d8\uc744 \uac16\ucd94\uace0 \uc788\uc73c\uba70, \uc774\ubbf8 \uc81c\ud488 \ud3ec\ud2b8\ud3f4\ub9ac\uc624 \uc804\ubc18\uc5d0 \uc774\ub7ec\ud55c \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.&#8221;<\/strong><\/em><\/h4>\n<p>&nbsp;<\/p>\n<p>Genesys\ub294 \ud604\uc7ac <a href=\"https:\/\/exceed.ai\/\" target=\"_blank\" rel=\"noopener\">Exceed.ai<\/a> \ub0b4\uc5d0\uc11c \uc5b8\uc5b4 \uc0dd\uc131\uc744 \uc81c\uacf5\ud558\uace0 \uc788\uc73c\uba70, \uc774\ub97c \ud1b5\ud574 \uae30\uc874 \uc815\ubcf4\ub97c \uae30\ubc18\uc73c\ub85c \ub9ac\ub4dc \ubc0f \uc7a0\uc7ac \uace0\uac1d\uc5d0\uac8c \ubcf4\ub0bc \uc774\uba54\uc77c\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc778\uacf5\uc9c0\ub2a5\uc740 \uae30\uc874\uc758 \uc778\ud130\ub799\uc158\uc744 \ucd94\uc801\ud558\uc5ec \uc790\ub3d9\uc73c\ub85c \uc0dd\uc131\ub418\ub294 \uc5b8\uc5b4\uc5d0 \ubcc0\ud615\uc744 \uc801\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub85c \uc778\ud574 \uc804\ud658\uc728\uacfc \uc720\uc9c0\uc728 \ubc0f \uc131\uacfc \uac1c\uc120\uc744 \uae30\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys\ub294 \ub2e4\uc591\ud55c \uc0ac\uc6a9 \uc0ac\ub840\ub97c \uc704\ud574<a href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\" target=\"_blank\" rel=\"noopener\"> Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc<\/a>\uc5d0\uc11c \uc0dd\uc131\ud615 AI\ub97c \ubca0\ud0c0 \ud14c\uc2a4\ud2b8\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc74c\uc131 \ud1b5\ud654\ub098 \ub514\uc9c0\ud138 \uc778\ud130\ub799\uc158 \ud6c4 \ub9c8\ubb34\ub9ac\ub97c \ud558\ub294 \ub3d9\uc548 \uc0c1\ub2f4\uc0ac\uac00 \uc5c5\ubb34\ub97c \ub354 \ube60\ub974\uac8c \ucc98\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \uc790\ub3d9\uc73c\ub85c \uc0dd\uc131\ub41c \uc694\uc57d\uc744 \uc81c\uacf5\ud558\ub294 \uc0c8\ub85c\uc6b4 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \uae30\ub2a5\uc774 \uadf8 \uc608\uc785\ub2c8\ub2e4. \ud5a5\ud6c4 \uba87 \uac1c\uc6d4 \ub0b4\uc5d0 \uc2a4\ub9c8\ud2b8 \ub2f5\uc7a5, \uc790\ub3d9 \ud0dc\uae45 \ucc28\ud2b8 \ubc0f \ubb38\uc11c, \uae30\uacc4 \ubc88\uc5ed \ub4f1 \uc774\ub7ec\ud55c \ubd84\uc57c\uc758 \uae30\ub2a5\uc744 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc5d0 \ucd94\uac00\ud560 \uc218 \uc788\ub3c4\ub85d \ud65c\ubc1c\ud55c \uc5f0\uad6c\ub97c \uc774\uc5b4\uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub300\ud654\ud615 AI\ub098 \uc0dd\uc131\ud615 AI \uae30\uc220\uc774 \ub0b4\ub193\ub294 \ubaa8\ub4e0 \uacb0\uacfc\ub294 AI\ub97c \ud559\uc2b5\uc2dc\ud0a4\ub294 \ub370 \uc0ac\uc6a9\ud55c \ub370\uc774\ud130\uc5d0 \ub530\ub77c \ub2ec\ub77c\uc9d1\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc2e0\uae30\uc220\uc740 \ub208\uc5d0 \ub744\ub294 \ud601\uc2e0\uc744 \uac00\uc838\uc62c \uc218 \uc788\uc9c0\ub9cc \ub9ac\uc2a4\ud06c \ub610\ud55c \uc218\ubc18\ub429\ub2c8\ub2e4. Genesys\ub294 \ub2f9\uc0ac \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uc77c\uc0c1\uc801\uc73c\ub85c \uc81c\uacf5\ub418\ub294 \uadc0\uc911\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc704\ud5d8\uc5d0 \ube60\ub728\ub9ac\uc9c0 \uc54a\uc73c\uba74\uc11c \uace0\uac1d\uc774 \ud61c\ud0dd\uc744 \ub204\ub9b4 \uc218 \uc788\ub3c4\ub85d \uc2e0\uc911\ud558\uac8c \uc811\uadfc\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc2e0\uae30\uc220\uc774 \uace0\uac1d \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub3c4\uc6c0\uc774 \ub418\ub294 \uc548\uc804\ud55c \uae30\uc220\uc774 \ub418\ub3c4\ub85d, \ub2e4\uc74c 3\uac00\uc9c0\ub97c \uace0\ub824\ud558\uc5ec \uae30\uc220\uc744 \uac1c\ubc1c\ud558\uace0 \uc801\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n<p><strong>1. \uc5d4\uc9c4\uc774 \uc218\ud589\ud558\ub294 \uc791\uc5c5\uc5d0 \ub300\ud55c \uc774\ud574<\/strong> &#8211; Genesys\ub294 AI \uae30\ubc18\uc758 \uae30\ub2a5\uc744 \uacc4\uc18d \ubc1c\uc804\uc2dc\ud0a4\uba74\uc11c \ud22c\uba85\uc131\uc744 \ud655\ubcf4\ud558\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \uace0\uac1d\uc740 AI\uac00 \uc218\ud589\ud558\ub294 \uc791\uc5c5\uc744 \uba85\ud655\ud558\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0dd\uc131\ud615 AI\ub97c \uc0ac\uc6a9\ud560 \ub54c\ub294 \ubaa8\ub378\uc774 \uc5b4\ub5a4 \uc785\ub825\uac12\uc744 \uc0ac\uc6a9\ud558\uace0 \uc788\ub294\uc9c0 \uc774\ud574\ud558\uace0 \uacb0\uacfc\ubb3c\uc744 \uac10\uc0ac\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ub2f9\uc0ac\ub294 \uc774\ub7ec\ud55c \uae30\ub2a5\uc744 \uc81c\ud488\uc5d0 \uc801\uc6a9\ud558\uace0 \uc0ac\uc6a9\uc790\uac00 \uacc4\uc18d \ud1b5\uc81c\ud560 \uc218 \uc788\ub3c4\ub85d &#8216;AI \ubaa8\ub378\uc758 \uc124\uba85 \uac00\ub2a5\uc131&#8217;\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ub178\ub825\ud569\ub2c8\ub2e4. \uc0dd\uc131\ud615 AI\ub294 \uacf5\uc6a9 \ub3c4\uba54\uc778\uc774 \uc544\ub2cc \ud68c\uc0ac \uc2dc\uc2a4\ud15c \uc804\ubc18\uc5d0 \uc788\ub294 \ubaa8\ub4e0 \uc815\ubcf4\uc640 \ud68c\uc0ac\uc5d0\uc11c \uc0ac\uc6a9\ud558\uace0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub294 \uad00\ub828 \ub370\uc774\ud130 \uc138\ud2b8\ub97c \ud761\uc218 \ubc0f \uc0ac\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ud559\uc2b5\uc2dc\ucf1c\uc57c \ud569\ub2c8\ub2e4. \ub2f9\uc0ac\ub294 \uc774\ubbf8 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automated-routing\" target=\"_blank\" rel=\"noopener\">Genesys \uc608\uce21 \uae30\ubc18 \ub77c\uc6b0\ud305<\/a>\uacfc \uac19\uc740 \uac15\ub825\ud55c \uae30\ub2a5\uc744 \ud1b5\ud574 \uc774\ub7ec\ud55c \ud14c\uc2a4\ud2b8 \uc811\uadfc \ubc29\uc2dd\uc744 \ucc44\ud0dd\ud588\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/nl\/Documents\/innovatie\/deloitte-nl-innovation-bringing-transparency-and-ethics-into-ai.pdf\" target=\"_blank\" rel=\"noopener\">AI\uc758 \ud22c\uba85\uc131<\/a>\uc744 \ud655\ubcf4\ud558\uba74 \uc81c\ud488\uc774 \ud2b9\uc815\ud55c \uc758\uc0ac \uacb0\uc815\uc5d0 \ub3c4\ub2ec\ud55c \ubc29\ubc95\uacfc \uc774\uc720\ub97c \ud310\ub2e8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>2. \uc0c1\ub2f4\uc0ac\uc758 \ucc38\uc5ec \uc720\uc9c0 &#8211; <\/strong>\u00a0\uc0dd\uc131\ud615 AI \ud1b5\ud569 \uae30\ub2a5\uc744 \uad6c\ucd95\ud558\uba74\uc11c \uc0c1\ub2f4\uc0ac\uac00 \ucf58\ud150\uce20\ub97c \uc2b9\uc778\ud558\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc0dd\uc131\ud615 AI\ub97c \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0\uc5d0 \uc0ac\uc6a9\ud560 \uacbd\uc6b0 \uc0c1\ub2f4 \uc694\uc57d, \uc785\ub825, \uc218\uc815\uc5d0 \ub4dc\ub294 \ucf58\ud150\uce20 \uc0dd\uc131 \uc2dc\uac04\uc744 \uc808\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\ub294 \ucf58\ud150\uce20\uac00 \uace0\uac1d \uc778\ud130\ub799\uc158 \uae30\ub85d\uc758 \uc77c\ubd80\uac00 \ub418\uae30 \uc804\uc5d0 \uc774\ub97c \uac80\ud1a0\ud558\uace0 \uc2b9\uc778\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc0dd\uc131\ub41c \ucf58\ud150\uce20\uac00 \ube0c\ub79c\ub4dc \uc5b4\uc870\uc5d0 \ubd80\ud569\ud558\uace0, \ubc95\ub960 \ubc0f \uaddc\uc815 \uc900\uc218 \uc694\uac74\uc744 \ucda9\uc871\ud558\uba70, \uadf8 \ub0b4\uc6a9\uc774 \uc815\ud655\ud55c\uc9c0 \ub4f1\uc744 \uc0ac\ub78c\uc774 \uac80\ud1a0\ud558\uace0 \ud655\uc778\ud560 \uc218 \uc788\uac8c \ud558\uba74 \uc774 \ud765\ubbf8\ub85c\uc6b4 \uc2e0\uae30\uc220\uc744 \uc548\uc804\ud558\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p><strong>3. AI\uc758 \uc724\ub9ac\uc131 \uc720\uc9c0<\/strong> &#8211; AI \uae30\uc220\uc740 \ub2e4\uc591\ud55c \uc7a5\uc810\uacfc \ub354\ubd88\uc5b4 \uc801\uc808\ud55c \uc0ac\uc6a9, \ub0a8\uc6a9, \ud3b8\ud5a5 \uc720\uc785 \ub4f1\uacfc \uad00\ub828\ub41c \ubb38\uc81c\ub97c \uc720\ubc1c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys\ub294 AI \uc81c\ud488\uc758 \uad6c\ucd95 \ubc29\ud5a5\uc744 \uad00\uc7a5\ud558\ub294 <a href=\"https:\/\/www.genesys.com\/?post_type=collateral&amp;p=113653\" target=\"_blank\" rel=\"noopener\">AI \uc724\ub9ac \uc9c0\uce68<\/a>\uc744 \ub9c8\ub828\ud588\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc774\ub97c \uac1c\uc120\ud558\uace0 \ud655\uc7a5\ud558\uae30 \uc704\ud574 \ud56d\uc0c1 \uc5f4\ub9b0 \ub9c8\uc74c\uacfc \ud0dc\ub3c4\ub97c \ucde8\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc0dd\uc131\ud615 AI \uc0ac\uc6a9\uc774 \ubcf4\ud3b8\ud654\ub420\uc218\ub85d \uac00\uce58 \ucc3d\ucd9c\uacfc \uacf5\uac10 \uc0ac\uc774\uc758 \uade0\ud615, \uac1c\uc778 \uc815\ubcf4 \uc124\uacc4 \uc6d0\uce59 \ud1b5\ud569, \ud3b8\uacac\uc5d0 \ub300\ud55c \uc774\ud574 \ubc0f \uac10\uc18c, \ud22c\uba85\uc131 \uc721\uc131 \ub4f1\uc740 \ud544\uc218\uc785\ub2c8\ub2e4.<\/p>\n<h2>\uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0\uc5d0\uc11c AI\uc758 \uc704\uce58<\/h2>\n<p>\uafb8\uc900\ud788 \ub4f1\uc7a5\ud558\ub294 \uc0c8\ub85c\uc6b4 AI \uae30\uc220\uc5d0\ub294 \uc77c\ud558\ub294 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud560 \uc7a0\uc7ac\ub825\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ucda9\ubd84\ud788 \ud65c\uc6a9\ud558\ub824\uba74 \uace0\uac1d\uc758 \ubcf4\uc548\uacfc \uc548\uc804\uc744 \ubcf4\uc7a5\ud558\ub294 \uc870\uce58\ub97c \ucde8\ud574\uc57c \ud569\ub2c8\ub2e4. \uc544\uc6b8\ub7ec, \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5 \ubc29\uc2dd\uc744 \ub354\uc6b1 \uac15\ud654\ud558\uace0 \uac1c\uc120\ud560 \uc218 \uc788\ub294 AI \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc740 \uc55e\uc73c\ub85c\ub3c4 \ub354\uc6b1 \ub2e4\uc591\ud558\uace0 \ud765\ubbf8\ub85c\uc6b4 \ubc29\uc2dd\uc73c\ub85c \ub4f1\uc7a5\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc778\uacf5 \uc9c0\ub2a5(AI) \ubc0f \uc790\ub3d9\ud654 \ud234\uc740 \uc0c1\ub2f4\uc0ac \uc5c5\ubb34\ub97c \uc218\uc6d4\ud558\uac8c \ud558\uace0, \uc218\uc775\uc744 \uc99d\ub300\ud558\uace0, \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4.<a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\"> AI\uc640 \uace0\uac1d \uc140\ud504\uc11c\ube44\uc2a4\uc758 \uac15\ub825\ud55c \uc774\uc810\uc744 \ud65c\uc6a9\ud558\ub294 \ubc29\ubc95<\/a>\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]&#8217;\uc0dd\uc131\ud615 \uc778\uacf5\uc9c0\ub2a5(AI)&#8217;\uc740 \ucc57GPT [ChatGPT, \ucc57\ubd07\uacfc \uc0ac\ub78c\ucc98\ub7fc \ub300\ud654\ub97c \ub098\ub20c \uc218 \uc788\ub294 AI \uae30\ubc18 NLP (\uc790\uc5f0 \uc5b8\uc5b4 \ucc98\ub9ac) \ud234]\uc758 \ub300\uc911\ud654\uc5d0 \ud798\uc785\uc5b4 \ucd5c\uadfc \uba87 \ub2ec \ub3d9\uc548 \ubaa8\ub4e0 \uc774\uc288\uc758 \uc911\uc2ec\uc5d0 \uc130\uc2b5\ub2c8\ub2e4. \uc0dd\uc131\ud615(Generative) AI\ub294 \uc624\ub514\uc624, \ud14d\uc2a4\ud2b8 \ub610\ub294 \uc774\ubbf8\uc9c0\uc640 \uac19\uc740 \uc0c8\ub85c\uc6b4 \ucf58\ud150\uce20\ub97c \uc0dd\uc131\ud560 \uc218 \uc788\ub294 \uba38\uc2e0 \ub7ec\ub2dd\uc758 \ud55c \ud615\ud0dc\uc785\ub2c8\ub2e4. \ucc57GPT\ub294 LLM(\ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378)\uc744 \uc0ac\uc6a9\ud558\ub294 \uc77c\uc885\uc758 \uc0dd\uc131\ud615 AI\ub85c, \uc218\ub9ce\uc740 \uc8fc\uc81c\uc758 \uc9c8\ubb38\uc5d0 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