{"id":472598,"date":"2023-05-01T08:38:42","date_gmt":"2023-05-01T15:38:42","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/%ec%9d%80%ed%96%89%ea%b3%bc-%eb%b4%87-%ec%9d%80%ed%96%89-%ec%97%85%ea%b3%84-%ec%85%80%ed%94%84-%ec%84%9c%eb%b9%84%ec%8a%a4%ec%9d%98-%ec%a3%bc%ec%9a%94-%ea%b3%bc%ec%a0%9c"},"modified":"2023-04-12T19:31:42","modified_gmt":"2023-04-13T02:31:42","slug":"banking-and-bots-the-top-challenges-of-self-service-in-financial-services","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/banking-and-bots-the-top-challenges-of-self-service-in-financial-services","title":{"rendered":"\uc740\ud589\uacfc \ubd07: \uc740\ud589 \uc5c5\uacc4 \uc140\ud504 \uc11c\ube44\uc2a4\uc758 \uc8fc\uc694 \uacfc\uc81c"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column elemental_order=”order-2″][vc_column_text]\uba87 \ub144 \uc804\ub9cc \ud574\ub3c4 \uc740\ud589\uc740 \ubd07 \ub3c4\uc785<\/a>\uc5d0 \uc2e0\uc911\ud55c \uc785\uc7a5\uc774\uc5c8\uc2b5\ub2c8\ub2e4 \ubd07\uc740 \uc0ac\uc18c\ud55c \uc791\uc5c5\ub9cc\uc744 \uc218\ud589\ud588\uace0, \ub300\ubd80\ubd84\uc758 \uace0\uac1d \ubb38\uc758\ub294 \uc5ec\uc804\ud788 \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\ub4e4\uc5d0\uac8c \uc804\ub2ec\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ubd07\uc740 \uae30\ubcf8\uc801\uc778 \uc9c8\ubb38\uc5d0 \ub2f5\ud558\uac70\ub098 \ub2e8\uc21c\ud55c \uc778\ud150\ud2b8\ub97c \ucc98\ub9ac\ud558\ub294 \ub370 \uc0ac\uc6a9\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc9c0\uae08\uc740 \uc0c1\ud669\uc774 \ub2e4\ub985\ub2c8\ub2e4. \ubd07\uc5d0 \ub300\ud55c \uc740\ud589\uc758 \uae30\ub300\uac00 \ub192\uc544\uc84c\uc73c\uba70, \ubc1c\uc804\ub41c \uae30\uc220\uc774 \uc774\ub97c \ub4b7\ubc1b\uce68\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc790\uc5f0\uc5b4 \uc774\ud574 (Natural Language Understanding, NLU) \uae30\uc220\uacfc \ubd07\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc790\ub3d9\ud654 \uae30\ub2a5\uc744 \uadf9\ub300\ud654\ud558\ub294 \uc804\uc0ac\uc801 \ud504\ub85c\uadf8\ub7a8\uc744 \uc628\uc804\ud788 \uad6c\ud604\ud558\ub824\uba74 \uc218\ub144\uc774 \uac78\ub9bd\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uacb0\uacfc\ub9cc \ub193\uace0 \ubcf4\uba74 \uc804\uc0ac\uc801\uc73c\ub85c \uac00\uce58\ub97c \uadf9\ub300\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c \uc2dc\ub3c4\ud560 \ub9cc\ud55c \uc774\uc720\uac00 \ucda9\ubd84\ud569\ub2c8\ub2e4. \uae08\uc735 \uc11c\ube44\uc2a4\uc5c5(FSI)\uc5d0\uc11c \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \ubd07\uc758 5\uac00\uc9c0 \uc911\uc810 \uc601\uc5ed\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column][vc_column_text]<\/p>\n

1. \ubc29\ub300\ud55c \uc591\uc758 \uc778\ud150\ud2b8<\/h3>\n

\ub2e4\ub978 \uc5c5\uc885\uacfc \ub2ec\ub9ac \uc740\ud589 \uc0b0\uc5c5\uc5d0\ub294 \uc5ec\ub7ec \uc5c5\ubb34 \ubd84\uc57c\uac00 \ud3ec\ud568\ub418\uc5b4 \uc788\uae30 \ub54c\ubb38\uc5d0 \ub9e4\uc6b0 \ud3ed\ub113\uace0, \ub2e4\uc591\ud558\uba70, \ub9c9\ub300\ud55c \uc591\uc758 \uc778\ud150\ud2b8(Intent, \uc0ac\uc6a9\uc790\uac00 \uc6d0\ud558\uac70\ub098 \uc694\uccad\ud558\ub294 \uac83)\ub97c \ucc98\ub9ac\ud574\uc57c \ud569\ub2c8\ub2e4. \uc18c\ub9e4 \uae08\uc735, \ub2f9\uc88c \uc608\uae08 \uacc4\uc88c, \uce74\ub4dc \uc11c\ube44\uc2a4, \ubaa8\uae30\uc9c0, \uc790\uc0b0 \uad00\ub9ac \ub4f1 \uae08\uc735 \uae30\uad00\uc5d0\uc11c \ucc98\ub9ac\ud574\uc57c \ud558\ub294 \ubaa8\ub4e0 \uc5c5\ubb34\ub97c \uc0dd\uac01\ud574 \ubcf4\uc2ed\uc2dc\uc624. \uc774\ub7ec\ud55c \uc5c5\ubb34 \ubd84\uc57c\ub294 \uac01\uac01\uc758 \uc218\ub9ce\uc740 \uc778\ud150\ud2b8\ub97c \ud3ec\ud568\ud55c \ub77c\uc774\ube0c\ub7ec\ub9ac\ub97c \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \ubd07\uc744 \ub3c4\uc785\ud55c\ub2e4\uba74 \ub77c\uc774\ube0c\ub7ec\ub9ac \uaddc\ubaa8\ub294 \uc720\ud1b5 \uccb4\uc778\uc5d0 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ubd07\ubcf4\ub2e4 10\ubc30\ub098 \ub354 \ud074 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub9ac\ud14c\uc77c \uc5c5\uacc4\uc758 \uace0\uac1d\uc740 \ub300\uac1c \ud2b9\uc815 \uc81c\ud488\uc744 \ucc3e\uc544 \uad6c\ub9e4\ud558\uac70\ub098 \ubc18\ud488\ud569\ub2c8\ub2e4. 1,000\uac1c\uc758 \uc81c\ud488\uc744 \ud310\ub9e4\ud558\ub354\ub77c\ub3c4 \ubaa8\ub4e0 \uc81c\ud488 \ud504\ub85c\uc138\uc2a4\ub294 \ub3d9\uc77c\ud569\ub2c8\ub2e4. \ub69c\ub837\ud55c \uc778\ud150\ud2b8\ub3c4 \uae08\uc735\uc5c5\uc5d0 \ube44\ud574 \uc0c1\ub300\uc801\uc73c\ub85c \uc801\uc2b5\ub2c8\ub2e4.<\/p>\n

\uae08\uc735 \uc11c\ube44\uc2a4\ub294 \uc774\ubcf4\ub2e4 \ubcf5\uc7a1\ud569\ub2c8\ub2e4. \ubaa8\uae30\uc9c0\uc640 \uc5f0\uad00\ub41c \uc778\ud150\ud2b8\ub294 \uc0dd\uba85 \ubcf4\ud5d8, \uc790\uc0b0 \uad00\ub9ac, \uce74\ub4dc \uc11c\ube44\uc2a4 \ub4f1\uacfc\ub294 \ub2e4\ub985\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc2e0\uc6a9 \uce74\ub4dc \uccad\uad6c\uc561\uc5d0 \uc774\uc758\ub97c \uc81c\uae30\ud558\uac70\ub098 \ubaa8\uae30\uc9c0\ub97c \uc7ac\uc735\uc790\ud55c\ub2e4\uace0 \uac00\uc815\ud574 \ubcf4\ub3c4\ub85d \ud558\uaca0\uc2b5\ub2c8\ub2e4. \uc774\ub4e4 \uac01\uac01\uc758 \uc5c5\ubb34\uc5d0\ub294 \ud504\ub85c\uc138\uc2a4 \uc804\ubc18\uc5d0 \uac78\uce5c \ud2b9\uc720\uc758 \uc778\ud150\ud2b8\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ucc98\ub9ac\ud558\uae30 \uc5b4\ub824\uc6b8 \uc218 \uc788\uc9c0\ub9cc, \uad00\ub9ac\ub97c \uc27d\uac8c \ud560 \ubc29\ubc95\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uae08\uc735 \uc11c\ube44\uc2a4\ub97c \uc804\ubb38\uc73c\ub85c \ud558\ub294 \ub300\ub2e4\uc218\uc758 \uae30\uc220 \ubca4\ub354\ub294 \uc989\uc2dc \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uc778\ud150\ud2b8\uc640 \uc5b4\ud130\ub7f0\uc2a4(Utterances, \uc5b4\ub5a0\ud55c \uc778\ud150\ud2b8\uc5d0 \ub300\ud574 \uc0ac\uc6a9\uc790\uac00 \ub2e4\ub974\uac8c \ub9d0\ud560 \uc218 \uc788\ub294 \uc5ec\ub7ec \uac00\uc9c0 \ud45c\ud604)\ub85c \uc774\ub8e8\uc5b4\uc9c4 \ub77c\uc774\ube0c\ub7ec\ub9ac\ub97c \uad6c\ucd95\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub610\ud55c \uc774\ub4e4 \ubca4\ub354\ub294 \uc740\ud589\uc774 \uc790\uc8fc \uc0ac\uc6a9\ud558\ub294 \ubc31\uc5d4\ub4dc \uc2dc\uc2a4\ud15c\uc5d0 \ub300\ud55c \uc0ac\uc804 \uad6c\ucd95 \ud1b5\ud569 \uae30\ub2a5\uc744 \uac16\ucd94\uace0 \uc788\uc744 \uac00\ub2a5\uc131\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uae08\uc735 \uc11c\ube44\uc2a4 \ubd07\uc744 \uc804\ubb38\uc73c\ub85c \ud558\ub294 \ubca4\ub354\uc640 \ud611\ub825\ud55c\ub2e4\uace0 \ud574\uc11c \ubaa8\ub4e0 \ubb38\uc81c\uac00 \ud574\uacb0\ub418\uc9c0\ub294 \uc54a\uc2b5\ub2c8\ub2e4. \ub300\ubd80\ubd84\uc758 \ub300\ud615 \uc740\ud589\uc740 \ub2e4\uc591\ud55c \uc5b8\uc5b4\ub85c \uace0\uac1d\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\uc73c\uba70, \uac01 \ub098\ub77c\ub098 \uc9c0\uc5ed\ub9c8\ub2e4 \ubc94\uc6a9 \uc6a9\uc5b4 \ub300\uc2e0 \uc740\ud589 \uc5c5\ubb34 \uace0\uc720\uc758 \uc6a9\uc5b4\uac00 \uc0ac\uc6a9\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc2e0\uaddc \uc11c\ube44\uc2a4\ub97c \uc131\uacf5\uc801\uc73c\ub85c \uc81c\uacf5\ud558\uae30 \uc704\ud574\uc11c\ub294 \uc801\uc808\ud55c \ubd07 \ud29c\ub2dd, \ud488\uc9c8 \ubcf4\uc99d, \uc0ac\uc6a9 \ud3b8\uc758\uc131 \ud14c\uc2a4\ud2b8\uac00 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \ubd07\uc774 \uc77c\uad00\uc131 \uc5c6\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud55c\ub2e4\uba74 \uadf8 \uc774\uc720\ub294 \uae30\uc5c5\uc774 \ubd07 \ud6c8\ub828\uacfc \ud488\uc9c8 \ubcf4\uc99d \ub2e8\uacc4\ub97c \uc11c\ub458\ub7ec \uc9c4\ud589\ud55c \ub370 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]<\/p>\n

2. \ubd07 \ucc98\ub9ac\uc640 \uae08\uc735 \uc11c\ube44\uc2a4 \ubc31\uc5d4\ub4dc \uc2dc\uc2a4\ud15c<\/h3>\n

\uc778\ud150\ud2b8\ub97c \ud30c\uc545\ud558\uace0 \uc2ac\ub86f\uc744 \ucc44\uc6b0\ub294 \uac83\uc740 \uc804\ubc18\uc804\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4. \uc2ec\uc9c0\uc5b4 \uc774 \uc804\ubc18\uc804\uc774 \uadf8\ub098\ub9c8 \uac00\uc7a5 \uc26c\uc6b8 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc778\ud150\ud2b8 \ucc98\ub9ac\ub97c \uc704\ud574 \ubd07\uc744 \ubc31\uc5d4\ub4dc \uc2dc\uc2a4\ud15c\uc5d0 \uc5f0\uacb0\uc2dc\ud0a4\ub824 \ud55c\ub2e4\uba74 \ud2b9\ud788 \uadf8\ub807\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \ub2f9\uc88c \uc608\uae08 \uacc4\uc88c\uc5d0\uc11c \uc800\ucd95 \uc608\uae08 \uacc4\uc88c\ub85c \uc790\uae08\uc744 \uc774\uccb4\ud558\ub824\ub294 \uacbd\uc6b0\ub97c \uc0c1\uc0c1\ud574 \ubcf4\uc2ed\uc2dc\uc624. \uace0\uac1d\uc774 \ud2b9\uc815 \uae08\uc561\uc744 \uc774\uccb4\ud558\uace0 \uc2f6\uc5b4\ud55c\ub2e4\ub294 \uc810\uacfc \uc774\uccb4\uc640 \uad00\uacc4\ub41c \ubaa8\ub4e0 \uc138\ubd80 \uc0ac\ud56d\uc744 \ud30c\uc545\ud558\uba74, \uc778\ud150\ud2b8\ub97c \uc778\uc2dd\ud558\uace0 \uc2ac\ub86f\uc744 \ucc44\uc6cc\uc57c \ud558\ub294 \uacfc\uc81c\ub294 \ub05d\uc774 \ub0a9\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc544\uc9c1 \ubd07\uc758 \uc5c5\ubb34\ub294 \ub05d\ub098\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4. \ud574\ub2f9 \uc694\uccad\uc744 \uc2e4\uc81c\ub85c \ucc98\ub9ac\ud574\uc57c \ud569\ub2c8\ub2e4. \uc989, \uc778\ud150\ud2b8\ub97c \uc2e4\ud589\ud558\ub824\uba74 \uae08\uc735 \uc11c\ube44\uc2a4 \ubc31\uc5d4\ub4dc \uc2dc\uc2a4\ud15c\uacfc\uc758 \uc5f0\ub3d9\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ubb34\uc5c7\ubcf4\ub2e4\ub3c4 \uc2dc\uc2a4\ud15c \uc778\ud130\ud398\uc774\uc2a4\uac00 \ubcf4\uc548 \uaddc\uc815 \ubc0f \ud1b5\uc2e0 \ud504\ub85c\ud1a0\ucf5c\uc744 \uc900\uc218\ud558\ub3c4\ub85d \ud558\ub294 \uac83\uc774 \ud575\uc2ec \uacfc\uc81c\uc785\ub2c8\ub2e4. \ud504\ub85c\uc138\uc2a4\ub97c \ub2e8\uc21c\ud654\ud558\uba74 \uc774\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc77c\ubd80 \uae30\uc5c5\uc740 \uc5ec\ub7ec \ubc31\uc5d4\ub4dc \uc2dc\uc2a4\ud15c\uacfc \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud1b5\ud569\ud558\uc5ec \uc0ac\uc2e4\uc0c1 \ud1b5\uc2e0 \uc911\uac1c\uc778 \uc5ed\ud560\uc744 \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\uc2dc \ub9d0\ud574 \ubd07\uc740 \uc11c\ub85c \ub2e4\ub978 10\uac00\uc9c0 \uc2dc\uc2a4\ud15c\uacfc \ud1b5\uc2e0\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]<\/p>\n

3. \ub370\uc774\ud130 \ubcf4\uc548, \uac1c\uc778 \uc815\ubcf4 \ubcf4\ud638, \uaddc\uc815 \uc900\uc218<\/h3>\n

\ub9ce\uc740 \uc0ac\ub78c\uc774 FAQ, \ucee8\uc2dc\uc5b4\uc9c0 \ubd07\uc744 \ud1b5\ud574 \ubd07\uc73c\ub85c\uc758 \uc5ec\uc815\uc744 \uc2dc\uc791\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc740\ud589\uc758 \ubcf4\uc548 \uc218\uc900\uc774 \uc0c1\ub300\uc801\uc73c\ub85c \ub192\uae30<\/a> \ub54c\ubb38\uc5d0 \ud2b8\ub79c\uc7ad\uc158 \ubd07\uc740 \uc0ac\uc2e4\uc0c1 \ubb38\uc81c\uac00 \ub429\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774\ub7ec\ud55c \ud2b8\ub79c\uc7ad\uc158 \ubd07\uc744 \uc2e0\uc18d\ud558\uac8c \uc591\uc0b0\ud560 \uc218 \uc788\ub294 \ud574\uacb0\ucc45\ub3c4 \uc5c6\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ubc29\ubc95\uc774 \uc5c6\ub294 \uac83\ub9cc\uc740 \uc544\ub2d9\ub2c8\ub2e4. \uba3c\uc800, \ubaa8\ub4e0 \uc778\ud150\ud2b8\ub97c \uc2dd\ubcc4 \ubc0f \uac80\uc99d(ID\/V)\uc774 \ud544\uc694\ud55c \uac83\uacfc \uadf8\ub807\uc9c0 \uc54a\uc740 \uac83\uc73c\ub85c \uad6c\ubd84\ud569\ub2c8\ub2e4. \uadf8\ub7ec\uba74 \ubd07 \uc5d0\ucf54\uc2dc\uc2a4\ud15c \ub0b4\uc5d0\uc11c \uc900\uc218\ud574\uc57c \ud558\ub294 \ubcf4\uc548 \ud504\ub85c\ud544\uc774 \uba85\ud655\ud574\uc9d1\ub2c8\ub2e4.<\/p>\n

\uadf8 \ub2e4\uc74c\uc73c\ub85c, \uc2ac\ub86f\uc744 \ucc44\uc6b0\uac70\ub098 \ubd07\uc774 \uc804\ub2ec\ud558\ub294 \uc815\ubcf4 \uc720\ud615\uc744 \ubd84\ub958\ud558\uc5ec, PCI \uaddc\uc815 \uc900\uc218 \ubc0f \ub370\uc774\ud130 \uac1c\uc778 \uc815\ubcf4 \ubcf4\ud638 \uaddc\uc815 \uad00\uc810\uc5d0\uc11c \ud544\uc694\ud55c \uc694\uad6c\uc0ac\ud56d\uc744 \ud310\ub2e8\ud569\ub2c8\ub2e4. \ub9c8\uc9c0\ub9c9\uc73c\ub85c, \uc778\ud150\ud2b8 \ucc98\ub9ac\ub97c \uc704\ud574 \ud65c\uc6a9\ud560 \ubaa8\ub4e0 \uc2dc\uc2a4\ud15c\uc744 \uc2dd\ubcc4\ud558\uace0 \uc774\ub97c \ubcf4\uc548\/\ub9ac\uc2a4\ud06c \uad00\uc810\uc5d0\uc11c \ubd84\ub958\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc815\ubcf4\ub97c \ubbf8\ub9ac \uc218\uc9d1\ud558\uba74 \ubcf4\uc548 \ubc0f \uaddc\uc815 \uc900\uc218 \ud300\uacfc \ud544\uc694\ud55c \ub17c\uc758\ub97c \uc9c4\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc774\ub7ec\ud55c \ud300\uc774 \ud30c\ud2b8\ub108\uac00 \ub418\uc5b4\uc8fc\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4. \ub610\ud55c \uc774 \ud300\uc5d0\uac8c\ub294 \ud5c8\uc6a9\ub418\ub294 \uc0ac\ud56d\uc5d0 \ub300\ud55c \ucd5c\uc885 \uad8c\ud55c\ub3c4 \ubd80\uc5ec\ud574\uc57c \ud569\ub2c8\ub2e4. \ub300\ub300\uc801\uc778 \uacc4\ud68d\uc744 \ub9c8\ub828\ud558\uae30 \uc804\uc5d0 \ubbf8\ub9ac \ucca0\uc800\ud788 \uc900\ube44\ud558\uc5ec \uc774\ub4e4\uacfc \uc0c1\ub2f4 \ud504\ub85c\uc138\uc2a4\ub97c \uc2dc\uc791\ud558\uba74 \ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]<\/p>\n

4. \ubaa8\ub378 \ub9ac\uc2a4\ud06c \uac70\ubc84\ub10c\uc2a4 \ud0d0\uc0c9<\/h3>\n

\uc740\ud589\uc740 \uc624\ub7ab\ub3d9\uc548 \uc0ac\uc5c5 \uc6b4\uc601\uc5d0\uc11c \ubcf5\uc7a1\ud55c \ubaa8\ub378\uacfc \ub370\uc774\ud130 \uacfc\ud559\uc744 \uc0ac\uc6a9\ud574 \uc654\uc2b5\ub2c8\ub2e4. \ubaa8\ub378 \ub9ac\uc2a4\ud06c \uac70\ubc84\ub10c\uc2a4(Model risk governance)\ub294 \uc740\ud589\uc774 \ub300\ucd9c\uc744 \uc81c\uacf5\ud560 \ub54c, \uadf8 \ub9ac\uc2a4\ud06c\ub97c \ud3c9\uac00\ud558\uae30 \uc704\ud574 \ucd5c\ucd08\ub85c \uc778\uacf5 \uc9c0\ub2a5(AI) \uc54c\uace0\ub9ac\uc998\uc744 \uc0ac\uc6a9\ud558\uae30 \uc2dc\uc791\ud55c \uc218\ub144 \uc804\ubd80\ud130 \ub300\ub450\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc54c\uace0\ub9ac\uc998\uc774 \uc81c\ub300\ub85c \uc791\ub3d9\ud558\uc9c0 \uc54a\ub294\ub2e4\uba74, \uc740\ud589\uc774 \uc704\ud5d8\uc5d0 \ucc98\ud558\uac8c\ub418\ub294 \uc758\ub3c4\uce58 \uc54a\uc740 \uacb0\uacfc\ub97c \ub0b3\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc624\ub298\ub0a0 \ubaa8\ub378 \ub9ac\uc2a4\ud06c \uac70\ubc84\ub10c\uc2a4\ub294 \uc5c4\uaca9\ud55c \uac8c\uc774\ud2b8 \uc81c\uc5b4\ub97c \uc218\ubc18\ud558\ub294 \uacf5\uc2dd \ud504\ub85c\uc138\uc2a4\ub85c \uac04\uc8fc\ub429\ub2c8\ub2e4.<\/p>\n

AI \uc54c\uace0\ub9ac\uc998(\ubaa8\ub4e0 \uc720\ud615\uc758 AI \ud234 \ub610\ub294, \uba38\uc2e0 \ub7ec\ub2dd \uc54c\uace0\ub9ac\uc998)\uc774 \uc81c\uc548\ub420 \ub54c \uc740\ud589\uc740 \uad6c\uccb4\uc801\uc774\uace0 \ubcf5\uc7a1\ud55c \ud504\ub85c\uc138\uc2a4\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc2a4\uc2a4\ub85c\ub97c \ubcf4\ud638\ud574\uc57c \ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, 6\uac1c\uc6d4 \ub0b4\uc5d0 \uc644\ub8cc\ud558\ub824\ub294 \ud504\ub85c\uc81d\ud2b8\uac00 \uc788\ub2e4\uba74 \uc0ac\ub0b4 \ubaa8\ub378 \ub9ac\uc2a4\ud06c \uac70\ubc84\ub10c\uc2a4 \ud300\uacfc \uac00\uae09\uc801 \ube68\ub9ac \uc0c1\ub2f4\ud558\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ud504\ub85c\uc138\uc2a4\uac00 \uc5bc\ub9c8\ub098 \uc624\ub798 \uac78\ub9ac\ub294\uc9c0 \ud655\uc778\ud574\uc57c \ud558\uace0, \uc774\ub97c \ud504\ub85c\uc81d\ud2b8 \uc77c\uc815\ud45c\uc5d0 \ubc18\uc601\ud574\uc57c \ud569\ub2c8\ub2e4. \uae30\uc874\uc5d0\ub294 \ubaa8\ub378 \ub9ac\uc2a4\ud06c \uac70\ubc84\ub10c\uc2a4\uc5d0\uc11c\ub294 \ubd07\uc744 \uace0\ub824\ud558\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc624\ub298\ub0a0, AI \ubaa8\ub378\uc744 \uc0ac\uc6a9\ud558\ub294 \ubd07\uacfc \ubaa8\ub4e0 \uc11c\ube44\uc2a4\uc5d0\uc11c \uace0\ub824\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uacc4\uc0b0, \uc608\uce21, \ubd84\uc11d\uc744 \uc218\ud589\ud558\ub294 \ud504\ub85c\uc138\uc2a4\ub098 \uc2dc\uc2a4\ud15c\uc740 \ubaa8\ub378\ub85c \ubd84\ub958\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc989 \uae30\uc5c5\uc740 \uc774\ub7ec\ud55c \ud504\ub85c\uc138\uc2a4\ub97c \ud0d0\uc0c9\ud558\uace0 \ubaa8\ub378 \ub9ac\uc2a4\ud06c \uac70\ubc84\ub10c\uc2a4 \ud300\uc5d0 \ud544\uc694\ud55c \ubaa8\ub4e0 \uc815\ubcf4\ub97c \uc81c\uacf5\ud560 \ucc45\uc784\uc744 \uc9d1\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc815\ubcf4\uc5d0\ub294 \ud29c\ub2dd, \ud14c\uc2a4\ud2b8 \ubc0f \ud488\uc9c8 \ubcf4\uc99d \ud504\ub85c\uc138\uc2a4, \ub370\uc774\ud130 \ucd9c\ucc98 \uc815\ubcf4, \ub370\uc774\ud130 \uc815\ub9ac \ud504\ub85c\uc138\uc2a4, \ubaa8\ub378 \ub0b4\uc5d0\uc11c \ubd88\uacf5\uc815\ud558\uac70\ub098 \ube44\uc724\ub9ac\uc801\uc778 \ud3b8\ud5a5\uc758 \uc704\ud5d8\uc744 \uc81c\uac70\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ud504\ub85c\uc138\uc2a4 \ub4f1\uc774 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]<\/p>\n

5. \uc2dc\uc791\ud558\ub294 \ubc29\ubc95<\/h3>\n

\ubaa8\ub4e0 \uacfc\uc81c\ub97c \uace0\ub824\ud560 \ub54c \uc5b4\ub514\uc11c \uc2dc\uc791\ud574\uc57c \ud560\uc9c0, \uc5b4\ub5bb\uac8c \ucd5c\uc885 \uc0c1\ud0dc\ub85c \ub098\uc544\uac00\uc57c \ud560\uc9c0 \uad81\uae08\ud560 \uac83\uc785\ub2c8\ub2e4. \uc815\ub2f5\uc740 \uc808\ud638\uc758 \uac1c\uc120 \uae30\ud68c\uac00 \uc788\ub294 \uc0ac\uc5c5 \ub2e8\uc704\ubd80\ud130 \uc2dc\uc791\ud558\ub294 \uac83\uc774 \uac00\uc7a5 \uc88b\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \ub300\ud615 \uc740\ud589\uc758 \ubcf4\ud5d8 \uc0ac\uc5c5\ubd80\ub294 \ucca8\ub2e8 \uae30\uc220\uc774 \ubd80\uc871\ud55c \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uae30\ubcf8\uc801\uc778 \uc815\ubcf4\ub97c \uacf5\uc720\ud558\uac70\ub098 \uc778\ud130\ub799\uc158\uc744 \ub354\uc6b1 \ud6a8\uacfc\uc801\uc73c\ub85c \uc804\ub2ec\ud558\ub294 \ubd07\uc744 \ucd94\uac00\ud558\uba74, \uace0\uac1d \uacbd\ud5d8\uc744 \uac04\uc18c\ud654\ud558\uace0 \uc0c1\ub2f4\uc0ac\ub97c \ubc18\ubcf5\uc801\uc778 \uc5c5\ubb34\uc5d0\uc11c \ud574\ubc29\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc720\ud615\uc758 \ub2e8\uc21c\ud55c FAQ \ubd07\uc740 \ud2b8\ub79c\uc7ad\uc158 \ubc29\uc2dd\uc740 \uc544\ub2c8\uba70, \uace0\uac1d\uc774 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38\uc744 \ud6e8\uc52c \ub354 \uc815\uad50\ud55c \ubc29\uc2dd\uc73c\ub85c \ud0d0\uc0c9\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uc544\uc6b8\ub7ec, \uc774 \ubd07\uc740 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ubb38\uc758\ub97c \uc778\uacc4\ud574\uc57c \ud558\ub294 \uc0c1\ud669\uc5d0\uc11c \ud544\uc694\ud55c \ub9e5\ub77d\uc744 \ud568\uaed8 \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub300\uc801\uc73c\ub85c \uc704\ud5d8\uc774 \ub0ae\uace0 \uc131\uacf5\ub960\uc774 \ub192\uc740 \uc601\uc5ed\uc5d0\uc11c \ub300\ub300\uc801\uc73c\ub85c \ud2b8\ub79c\uc7ad\uc158 \ubd07\uc744 \uae30\ud68d\ud574 \ubcf4\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4. \ud2b8\ub79c\uc7ad\uc158 \ubd07\uc758 \uc601\uc5ed\uc73c\ub85c \ub4e4\uc5b4\uc11c\uba74 \uc131\uacf5\uc744 \uac70\uba38\uc958 \uc218 \uc788\uc2b5\ub2c8\ub2e4. ‘2\ub2e8\uacc4’\uac00 \uc644\ub8cc\ub418\uba74, \ube44\uad50\uc801 \uae4c\ub2e4\ub86d\uac70\ub098 \uc0c1\ub300\uc801\uc73c\ub85c \uc704\ud5d8\ub3c4\uac00 \ub192\uc740 \uc11c\ube44\uc2a4\uc5d0 \ubd07\uc744 \ubc30\ud3ec\ud558\uae30 \uc704\ud55c \ud3c9\uac00\ub97c \uc218\ud589\ud558\ub294 \ub370 \ud544\uc694\ud55c \uacbd\ud5d8\uc744 \uc5bb\uc744 \uc218 \uc788\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]<\/p>\n

\uacac\uc2e4\ud55c \uc804\ub7b5\uc73c\ub85c \ub9ac\uc2a4\ud06c \uadf9\ubcf5\u00a0<\/span><\/h3>\n

\uae08\uc735 \uc11c\ube44\uc2a4\uc5c5\uc740 \uae4c\ub2e4\ub86d\uc2b5\ub2c8\ub2e4. \uaddc\uc81c\uac00 \uc544\uc8fc \ub9ce\uc73c\uba70, \uad49\uc7a5\ud788 \ubcf4\uc218\uc801\uc774\uace0, \uc704\ud5d8\uc744 \uaebc\ub9bd\ub2c8\ub2e4. \uadf8\ub7fc\uc5d0\ub3c4 \ubd07 \uae30\ubc18 \uc790\ub3d9\ud654\uc5d0 \ub530\ub978 \ube44\uc988\ub2c8\uc2a4 \uc774\uc810\uc740 \uacb0\ucf54 \uac04\uacfc\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uc5bc\ub9ac \uc5b4\ub2f5\ud130\ub4e4\uc774 \uc774\ub97c \uc785\uc99d\ud588\uc73c\uba70, \uc774\ub4e4\uc758 \uc131\uacf5\uc73c\ub85c \ub354 \ub9ce\uc740 \uae08\uc735 \uc11c\ube44\uc2a4\uc5c5\uc5d0\uc11c \uc774\ub97c \ub3c4\uc785\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc9c4\uc815\ud55c \uc131\uacf5\uc740 \uc0b0\uc5c5 \ud2b9\ud654\ub41c \uacfc\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud55c \uacac\uc2e4\ud55c \uc804\ub7b5\uc744 \ub9c8\ub828\ud558\ub294 \ub370 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column]

Genesys \uae08\uc735 \uc194\ub8e8\uc158
\n\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/h3>\n
\uc9c0\uae08 \uc2dc\uc791\ud558\uc138\uc694<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column elemental_order=”order-2″][vc_column_text]\uba87 \ub144 \uc804\ub9cc \ud574\ub3c4 \uc740\ud589\uc740 \ubd07 \ub3c4\uc785\uc5d0 \uc2e0\uc911\ud55c \uc785\uc7a5\uc774\uc5c8\uc2b5\ub2c8\ub2e4 \ubd07\uc740 \uc0ac\uc18c\ud55c \uc791\uc5c5\ub9cc\uc744 \uc218\ud589\ud588\uace0, \ub300\ubd80\ubd84\uc758 \uace0\uac1d \ubb38\uc758\ub294 \uc5ec\uc804\ud788 \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\ub4e4\uc5d0\uac8c \uc804\ub2ec\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ubd07\uc740 \uae30\ubcf8\uc801\uc778 \uc9c8\ubb38\uc5d0 \ub2f5\ud558\uac70\ub098 \ub2e8\uc21c\ud55c \uc778\ud150\ud2b8\ub97c \ucc98\ub9ac\ud558\ub294 \ub370 \uc0ac\uc6a9\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc9c0\uae08\uc740 \uc0c1\ud669\uc774 \ub2e4\ub985\ub2c8\ub2e4. \ubd07\uc5d0 \ub300\ud55c \uc740\ud589\uc758 \uae30\ub300\uac00 \ub192\uc544\uc84c\uc73c\uba70, \ubc1c\uc804\ub41c \uae30\uc220\uc774 \uc774\ub97c \ub4b7\ubc1b\uce68\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc790\uc5f0\uc5b4 \uc774\ud574 (Natural Language Understanding, NLU) \uae30\uc220\uacfc \ubd07\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc790\ub3d9\ud654 […]<\/p>\n","protected":false},"author":591,"featured_media":472885,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[17620,13126],"tax_contenttheme":[14872],"tax_bundle":[17451],"tax_contenttheme2":[16194],"tax_capability_sitewide":[16263],"tax_products_programs":[],"tax_buying_job":[16669],"tax_buyer_persona":[16895],"tax_sector":[16927],"tax_segment":[],"class_list":["post-472598","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr","tax_blogcategory-industries-ko-kr","tax_blogcategory-cloud-ko-kr","tax_contenttheme-improve-customer-experience-ko-kr","tax_bundle-digital-fy22-ko-kr","tax_contenttheme2-level-up-your-technology-ko-kr","tax_capability_sitewide-digital-ko-kr","tax_buying_job-job-2-solution-exploration-ko-kr","tax_buyer_persona-business-ko-kr","tax_sector-financial-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/472598","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/591"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/472598\/revisions"}],"predecessor-version":[{"id":472884,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/472598\/revisions\/472884"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/472885"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=472598"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=472598"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=472598"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=472598"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=472598"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=472598"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=472598"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=472598"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=472598"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=472598"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=472598"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=472598"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=472598"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}