{"id":470029,"date":"2023-03-15T17:11:18","date_gmt":"2023-03-16T00:11:18","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=470029"},"modified":"2023-03-15T17:11:18","modified_gmt":"2023-03-16T00:11:18","slug":"3-steps-of-workforce-engagement-modernization","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/3-steps-of-workforce-engagement-modernization","title":{"rendered":"CX \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud604\ub300\ud654 3\uac00\uc9c0 \ub2e8\uacc4"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]\uc0c1\ub2f4\uc0ac\uc758 \uc778\ud130\ub799\uc158\uc744 \uc798 \uc0b4\ud3b4\ubcf4\uba74 \uace0\uac1d\uc774 \uc5ec\uc815\uc758 \uac01 \ub2e8\uacc4\uc5d0\uc11c \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0, \ub290\ub07c\uace0, \ud589\ub3d9\ud558\ub294\uc9c0\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ud68c\uc0ac\uac00 \ubaa9\ud45c\ub85c \ud558\ub294 \uc131\uacfc\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 \uace0\uac1d\uacfc \uc5b4\ub5bb\uac8c \uc18c\ud1b5\ud574\uc57c \ud558\ub294\uc9c0\uc5d0 \ub300\ud55c \uc911\uc694\ud55c \ub2e8\uc11c\uac00 \ub418\uc5b4 \uc90d\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub3d9\uc548 \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c\ub294 \uace0\uac1d\uc5d0\uac8c \uacf5\uac10\ud558\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ub9ce\uc740 \ub178\ub825\uc744 \ud574\uc654\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uae30\ub300\ud55c \ub9cc\ud07c \uc131\uacfc\ub97c \uc62c\ub9ac\uc9c0 \ubabb\ud55c \uacf3\ub3c4 \uc801\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ub300\ubd80\ubd84\uc758 \uacbd\uc6b0, \uadf8 \uc774\uc720\ub294 \uc9c1\uc6d0 \uacbd\ud5d8\uacfc \uc5f0\uad00\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ud68c\uc0ac \ube44\uc988\ub2c8\uc2a4 \ucd5c\uc804\uc120\uc5d0 \uc790\ub9ac\ud55c \uc0c1\ub2f4\uc0ac\uac00 \uacf5\uac10\ud558\ub294 \uacbd\ud5d8\uc744 \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ud558\ub3c4\ub85d \ud558\uae30 \uc704\ud574\uc11c\ub294 \uba3c\uc800, \uc774\ub7ec\ud55c \uc5ed\ud560\uc744 \ud558\ub294 \uc9c1\uc6d0\uc5d0\uac8c \uacf5\uac10\ud558\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\ud68c\uc0ac\ub85c\ubd80\ud130 \uc804\ud3ed\uc801\uc778 \uc9c0\uc6d0\uacfc \uad00\uc2ec, \uc874\uc911\uc744 \ubc1b\ub294\ub2e4\uace0 \ub290\ub07c\ub294 \uc9c1\uc6d0\uc740 \uc790\uc2e0\uc758 \uc5c5\ubb34\uc5d0 \ub354\uc6b1 \uc9d1\uc911\ud558\uac8c \ub418\uace0, \uc774\ub294 \uace0\uac1d \ub9cc\uc871\uacfc \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \uc2e4\uc81c\ub85c, \ube44\uc988\ub2c8\uc2a4 \ucee8\uc124\ud305 \ud68c\uc0ac\uc778\u00a0 \ud504\ub85c\uc2a4\ud2b8 \uc564 \uc124\ub9ac\ubc88(Frost &amp; Sullivan) \uc870\uc0ac\uc5d0 \ub530\ub974\uba74 \ucee8\ud0dd\uc13c\ud130 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uac1c\uc120\ud558\uba74 \uace0\uac1d \uacbd\ud5d8\uc758 \uc9c8\uc774 \ud604\uc800\ud788 \ub192\uc544\uc9c0\ub294 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_column_text]<\/p>\n<p class=\"MsoNormal\" style=\"margin-bottom: 0cm; margin-top: 0cm; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0cm; mso-add-space: auto; line-height: normal; mso-layout-grid-align: none; word-break: keep-all;\">\ud6cc\ub96d\ud55c \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub294 \uc778\uacf5 \uc9c0\ub2a5<span lang=\"EN-US\">(AI)<\/span>\uc5d0 \uae30\ubc18\ud55c \ud234\uacfc \ud504\ub85c\uc138\uc2a4\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc9c1\uc6d0\uc758 \uc131\uacfc\uc640 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uac04\ud3b8\ud558\uac8c \uad00\ub9ac\ud558\uace0<span lang=\"EN-US\">, <\/span>\uc608\uce21 \ubc0f \uc2a4\ucf00\uc904\ub9c1\uc5d0 \uc720\uc5f0\uc131\uc744 \ub354\ud569\ub2c8\ub2e4<span lang=\"EN-US\">. <\/span>\uc774\uac83\uc774 \ubc14\ub85c \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ud604\ub300\ud654\ud574\uc57c \ud558\ub294 \uc774\uc720\uc785\ub2c8\ub2e4<span lang=\"EN-US\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uac1c\uc120\ud560 \ub54c\ub294 \ud06c\uac8c \ub2e4\uc74c 4\uac00\uc9c0 \uacf5\uac10 \uc6d0\uce59\uc744 \uc9c0\uce68\uc73c\ub85c \uc0bc\uc544 \ubcf4\uc138\uc694.<\/p>\n<ul>\n<li>\uacbd\uccad &#8211; \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \uc758\uacac\uc5d0 \uadc0 \uae30\uc6b8\uc774\uba70 \uc804\uccb4 \ub9e5\ub77d\uc744 \ud30c\uc545\ud569\ub2c8\ub2e4.<\/li>\n<li>\uc774\ud574 \ubc0f \uc608\uce21 &#8211; \uc131\uacfc \uae30\ubc18 \ubaa9\ud45c\uc5d0 \uc9d1\uc911\ud558\uc5ec \uace0\uac1d\uacfc \uc9c1\uc6d0\uc744 \uc774\ud574\ud558\uace0 \uc608\uce21\ud569\ub2c8\ub2e4.<\/li>\n<li>\uc870\uce58 &#8211; \ucc28\uc120\ucc45, \ucc44\ub110, \uc0c1\ub2f4\uc0ac\ub97c \uace0\ub824\ud558\uc5ec \uc801\uc808\ud788 \uc870\uce58\ud569\ub2c8\ub2e4.<\/li>\n<li>\ud559\uc2b5 &#8211; \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uc774\ub04c\uc5b4\ub0b4\ub3c4\ub85d \ud5a5\ud6c4 \uc778\ud130\ub799\uc158\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud604\ub300\ud654 3\uac00\uc9c0 \ub2e8\uacc4<\/h2>\n<p><strong>1<\/strong><strong>\ub2e8\uacc4<\/strong><strong>. <\/strong><strong>\ub370\uc774\ud130\ub97c<\/strong> <strong>\uc218\uc9d1\ud558\uace0<\/strong><strong>, <\/strong><strong>\uac1c\uc120<\/strong> <strong>\uc694\uc18c\ub97c<\/strong> <strong>\ud30c\uc545\ud558\uc138\uc694<\/strong><\/p>\n<p>\ud504\ub85c\uc138\uc2a4\uc640 \ud234\uc744 \uac16\ucd94\uba74 \uc870\uc9c1\uacfc \uc9c1\uc6d0\uc744 \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \ud574\uc57c \ud560 \ucd5c\uc0c1\uc758 \uc870\uce58\ub97c \uc608\uce21\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\ubcf4\ub2e4 \uba3c\uc800 \u2018\ubb34\uc5c7\uc744 \uac1c\uc120\ud574\uc57c \ud558\ub294\uc9c0\u2019\ub97c \ud30c\uc545\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc9c1\uc6d0\ub4e4\uc774 \uc790\uc2e0\uc758 \uc131\uacf5\uc740 \ubb3c\ub860, \ud68c\uc0ac \uc131\uacf5\uc758 \ub3d9\uc778\uc774 \ub420 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uc804\ub7b5\uc744 \uc218\ub9bd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c1\uc6d0 \uac01\uc790\uac00 \uc9c0\ub2cc \uac15\uc810\uacfc \uac00\uce58, \uc9c1\uc6d0\uc774 \uc0dd\uac01\ud558\ub294 \uc131\uacf5\uc758 \ubaa8\uc2b5, \uc9c1\uc6d0\uc758 \uc131\uacf5\uc744 \uc9c0\uc6d0\ud558\ub294 \ubc29\ubc95 \ub4f1\uc744 \ub098\uc5f4\ud574 \ubcf4\uc138\uc694.<\/p>\n<p>\uc9c1\uc6d0\uc5d0\uac8c \ubb34\uc5c7\uc774 \ud544\uc694\ud55c\uc9c0\ub97c \uc54c\uc544\uc57c \uac1c\uc120 \ub610\ub294 \ud574\uacb0 \ubc29\ubc95\uc744 \uacb0\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\uc591\ud55c \uc9c8\ubb38 \ub9ac\uc2a4\ud2b8\ub97c \ub9cc\ub4e4\uc5b4 \uc9c8\ubb38\ud558\uace0, \uc8fc\uc694 \uc9c0\ud45c\ub97c \ud30c\uc545\ud569\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c \uc2e4\uc81c \uc131\uacfc\uc5d0 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ub9e4\ud551\ud569\ub2c8\ub2e4. \uadf8\ub7ec\uba74 \uc5b4\ub514\uc5d0\uc11c \ucc28\uc774\uac00 \ub098\ud0c0\ub098\ub294\uc9c0, \uadf8\ub7ec\ud55c \ucc28\uc774\uac00 SLA(Service Level Agreement, \ud488\uc9c8 \ubcf4\uc99d \uc218\uc900)\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294\uc9c0 \uc5ec\ubd80\uc640 \uc774\uc720\ub97c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud504\ub85c\uc138\uc2a4\ub97c \uc804\ub7b5\uc801\uc73c\ub85c \uac1c\uc120\ud558\ub294 \ubc29\ubc95\uc744 \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc9c1\uc6d0 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uac00 \ud6a8\uacfc\uc801\uc73c\ub85c \uc774\ub904\uc9c0\ub3c4\ub85d \ud558\uae30 \uc704\ud574\uc11c\ub294 \u2018\uae30\uc220\u2019, \u2018\ub370\uc774\ud130\u2019, \u2018\ud1b5\ud569\u2019\uc774\ub77c\ub294 \uc774 \uc138 \uac00\uc9c0 \uc694\uc18c\uac00 \ud544\uc218\uc785\ub2c8\ub2e4. \uc9c1\uc6d0 \ub370\uc774\ud130\ub294 \uace0\uac1d \ub370\uc774\ud130\uc640 \ub9c8\ucc2c\uac00\uc9c0\ub85c \ub2e8\uc77c\ud55c 360\ub3c4 \ubdf0\ub85c \uc811\uadfc\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ud1b5\ud569 \uc2dc\uc2a4\ud15c\uc744 \uc0ac\uc6a9\ud558\uba74 \uc9c1\uc6d0\uc758 \ud559\uc2b5\uacfc \ud611\uc5c5, \uc9c0\uc2dd \uacf5\uc720\ub97c \uc9c0\uc6d0\ud558\uace0, \ud68c\uc0ac\uac00 \uc2dc\ud589\ud558\ub294 \ud504\ub85c\uadf8\ub7a8, \uc815\ucc45, \ud504\ub85c\uc138\uc2a4\ub97c \ubb38\uc11c\ud654\ud558\ub294 \ub514\uc9c0\ud138 \ud658\uacbd\uc744 \uc870\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc8fc\uc694 \uc9c0\ud45c\ub3c4 \ud655\uc778\ud569\ub2c8\ub2e4. \uadf8\ub7ec\uba74 \uc9c1\uc6d0\uc774 \uc801\uc808\ud55c \uc218\uc900\uc5d0\uc11c \uadfc\ubb34\ud558\uace0 \uc788\ub294\uc9c0, \uc801\uc808\ud55c \uae30\uc220\uc744 \uac16\ucd98 \uc9c1\uc6d0\uc774 \uc5bc\ub9c8\ub098 \ud544\uc694\ud55c\uc9c0\ub97c \uc5b8\uc81c\ub4e0 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>2<\/strong><strong>\ub2e8\uacc4<\/strong><strong>. <\/strong><strong>\ud504\ub85c\uc138\uc2a4\ub97c<\/strong> <strong>\uc790\ub3d9\ud654\ud558\uc138\uc694<\/strong><\/p>\n<p>\uc774 \ub2e8\uacc4\uc5d0\uc11c\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uace0, \uc0c8\ub85c\uc6b4 \uc778\uc0ac\uc774\ud2b8\ub97c \ubc1c\uacac\ud574 \uc9c1\uc6d0 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc5d0 \ub300\ud55c \ubcf4\ub2e4 \uccb4\uacc4\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc744 \ucde8\ud558\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<p>\uba3c\uc800, \uc218\uc9d1\ud55c \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc5b4\ub514\uc5d0 \uba3c\uc800 \uc8fc\uc758\ub97c \uae30\uc6b8\uc5ec\uc57c \ud558\ub294\uc9c0 \uc774\ud574\ud569\ub2c8\ub2e4. \uc9c1\uc6d0 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub294 \uc131\uacfc\uc640 \ub192\uc740 \uc0c1\uad00 \uad00\uacc4\uac00 \uc788\uc2b5\ub2c8\ub2e4. \ucf54\uce6d\uc744 \uc81c\uacf5\ud558\uace0 \uac1c\ubc1c \ucee4\ub9ac\ud058\ub7fc\uc744 \ubc30\uc815\ud558\uba74 \uc9c1\uc6d0 \uac04 \uaca9\ucc28\ub97c \uc881\ud790 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc131\uacf5\uc801\uc778 \uacb0\uacfc\ub97c \uc608\uce21\ud558\ub824\uba74, \uace0\uac1d\uc744 \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \uc9c1\uc6d0\uc774 \uc5b4\ub5a4 \uc2a4\ud0ac\uc744 \ubcf4\uc720 \ub610\ub294 \ud544\uc694\ub85c \ud558\ub294\uc9c0 \uc774\ud574\ud574\uc57c \ud569\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c, \uadfc\ubb34 \ud658\uacbd\uc774 \uc9c1\uc6d0\uc758 \uc131\uacfc\ub97c \ucd5c\uc801\ud654\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \ud658\uacbd\uc778\uc9c0 \uc0b4\ud3b4\ubd05\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ubb34\uc2a8 \uc77c\uc774 \uc77c\uc5b4\ub098\uace0 \uc788\ub294\uc9c0, \uadf8 \uc774\uc720\ub294 \ubb34\uc5c7\uc778\uc9c0, \uadf8\ub9ac\uace0 \uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc744 \uc8fc\uace0 \ubb34\uc5c7\uc744 \ub3c4\uc640\uc57c \ud558\ub294\uc9c0 \uc774\ud574\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\uc81c, \uc774 \uac19\uc740 \uc815\ubcf4\ub97c \ubc14\ud0d5\uc73c\ub85c \uc2e4\uc81c\uc801\uc778 \uc870\uce58\ub97c \ud569\ub2c8\ub2e4. \uc815\uae30\uc801\uc73c\ub85c \ubcf4\ub2e4 \uacf5\uc2dd\ud654\ub41c \uc9c1\uc6d0 \ud53c\ub4dc\ubc31\uc744 \uc5bb\ub294 \uac83\uc744 \uc2dc\uc791\uc73c\ub85c, eNPS(\uc9c1\uc6d0 \ub9cc\uc871\ub3c4 \uce21\uc815\uc5d0 \uc0ac\uc6a9\ub418\ub294 \uc9c1\uc6d0 \ucd94\ucc9c \uc810\uc218) \ud504\ub85c\uadf8\ub7a8\uc5d0 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc138\uc694. \uadf8\ub9ac\uace0 \uae30\uc5c5, \uc9c1\ubb34, \ud300 \ub4f1 \ub2e4\uc591\ud55c \uc218\uc900\uc5d0\uc11c \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc0b4\ud3b4\ubd05\ub2c8\ub2e4. \ubaa8\ub4e0 \uc9c1\uc6d0\uc5d0\uac8c \ub2e8\uc77c\ud55c \ud559\uc2b5 \ubc0f \uac1c\ubc1c \ud504\ub85c\uadf8\ub7a8\uc744 \uc81c\uacf5\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub54c, \ub418\ub3c4\ub85d\uc774\uba74 \uc9c1\ubb34 \uc5ed\ud560\uc5d0 \ub9de\uac8c \uc870\uc815\ud558\uace0, \uc131\uacf5\uc744 \uc704\ud55c \ud575\uc2ec \ubd84\uc57c\ub97c \ud655\uc2e4\ud788 \ub2e4\ub8e8\ub3c4\ub85d \ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \uacfc\uc815\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\ub294 \ud68c\uc0ac\uc758 \uae30\ub300\uce58\ub97c \uc774\ud574\ud558\uace0 \uc790\uc2e0\uc758 \uc131\uacfc\uc5d0 \ub300\ud55c \uac00\uc2dc\uc131\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>3<\/strong><strong>\ub2e8\uacc4<\/strong><strong>. <\/strong><strong>\uacf5\uac10\ud558\ub294<\/strong> <strong>\uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/strong> <strong>\uad6c\ucd95\ud558\uae30<\/strong><\/p>\n<p>\uc774 \ub2e8\uacc4\uc5d0\uc11c \ud68c\uc0ac\ub294 \uc9c1\uc6d0\ub4e4\uc744 \uc120\uc81c\uc801\uc73c\ub85c, \ub610 \uacf5\uac10\ud558\ub294 \uc790\uc138\ub85c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc2dc\uc810\uc5d0\uc11c \ud68c\uc0ac\ub294 \uc790\ub3d9\ud654, \ud655\uc7a5 \uac00\ub2a5\ud55c AI \ub370\uc774\ud130\ub97c \ud1b5\ud574 \uc9c1\uc6d0\uc744 \uc9c0\uc6d0\ud558\uac8c \ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c0\uc6d0\uc740 \uad50\uc721, \uc9c0\uc2dd \uacf5\uc720, \uc2e4\uc2dc\uac04 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc138\ubd80 \uc815\ubcf4 \ub4f1\uc744 \ud65c\uc6a9\ud558\uc5ec \uc774\ub904\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac1c\uc778\ud654\ub41c \ucd5c\uace0\uc758 \ub9de\ucda4\ud615 \uacbd\ub85c\ub97c \uc81c\uc548\ud558\uba74 \uc9c1\uc6d0\ub4e4\uc740 \ucd5c\uc0c1\uc758 \uc5ed\ub7c9\uc73c\ub85c \uace0\uac1d\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \ub2e4\uc74c\uc5d0 \ucde8\ud560 \ucd5c\uc0c1\uc758 \uc870\uce58\ub97c \uc774\ud574\ud558\uace0 \uc608\uce21\ud558\ub294 \ud504\ub85c\uc138\uc2a4\ub294 \ubaa8\ub378, \ubd84\uc11d, \uba38\uc2e0\ub7ec\ub2dd\uc744 \uc801\uc6a9\ud558\ub294 \ubc29\ubc95\uc5d0 \ub530\ub77c \ub2e4\ub985\ub2c8\ub2e4.<\/p>\n<p>\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\uba74 \uc6f9\uc0ac\uc774\ud2b8, \ub514\uc9c0\ud138 \ucc44\ub110, \ubc31\uc5d4\ub4dc \uc2dc\uc2a4\ud15c, \uc74c\uc131 \ubc0f \uae30\ud0c0 \uc0c1\ub2f4\uc0ac\uac00 \ud558\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ud3ec\ud568\ud55c \ubaa8\ub4e0 \uc774\ubca4\ud2b8\uc640 \uc778\ud130\ub799\uc158\uc744 \ud1b5\ud574 \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI \uae30\uc220\uc740 \uc774\ub7ec\ud55c \ub370\uc774\ud130\ub97c \uc9d1\uacc4\ud558\uace0 \ubcc0\ud658\ud574 \uc9c1\uc6d0 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8, \ub354 \ub098\uc544\uac00 \uace0\uac1d \ubc0f \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub300\ud55c \ub2e8\uc77c\ud55c \uc815\ubcf4\uc640 \uc2dc\uae30 \uc801\uc808\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>AI\ub294 \uace0\uac1d\uc774 \ud589\ub3d9\ud558\ub294 \ubc29\uc2dd\uacfc \ud2b8\ub80c\ub4dc, \uc9c1\uc6d0 \uc778\ud130\ub799\uc158\uc5d0\uc11c \ud328\ud134\uc744 \uc2dd\ubcc4\ud558\uace0 \ub9e4\uce58\ud569\ub2c8\ub2e4. \ub370\uc774\ud130 \ubd84\uc11d\uacfc \ud488\uc9c8 \ud3c9\uac00\ub97c \uc218\ud589\ud558\uba74 \uc9c1\uc6d0 \ucf54\uce6d \ubc0f \uad50\uc721, \ucc44\uc6a9 \ud504\ub85c\uc138\uc2a4, R&amp;D, \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4, \uace0\uac1d \ucc38\uc5ec \ub4f1\uc744 \uc120\ud0dd\ud560 \ub54c \uc720\uc6a9\ud569\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/speech-and-text-analytics\">\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d<\/a>\uc744 \ud1b5\ud574 \uac10\uc815 \uc815\ubcf4\ub97c \uc774\ub04c\uc5b4\ub0b4\ub294 \uac83 \uc5ed\uc2dc AI\uc758 \uac15\uc810\uc785\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/gamification-call-center-employees\">AI \uae30\ubc18 \uac8c\uc784\ud654<\/a> \uae30\ub2a5\uc744 \ud1b5\ud574 \uc131\uacfc \uc778\uc0ac\uc774\ud2b8\ub97c \uc790\ub3d9\ud654\ud558\uace0 \uc9c1\uc6d0\uc5d0\uac8c \uac00\uc7a5 \uc801\ud569\ud55c \uc870\uce58\ub97c \uc608\uce21\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc131\uacfc \ub370\uc774\ud130, \ud559\uc2b5 \ub370\uc774\ud130, \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ub370\uc774\ud130\ub97c \uc885\ud569\ud558\uba74 \ub9de\ucda4\ud615 \ud559\uc2b5 \ucf58\ud150\uce20, \ud544\uc694\ud55c \ucf54\uce6d \ubc0f \uad50\uc721, \ucda9\ubd84\ud55c \uc778\uc815 \ubc0f \ubcf4\uc0c1\uc744 \ucd94\ucc9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \uc2e0\uc785 \uc9c1\uc6d0\uc740 \ube60\ub974\uac8c \uc801\uc751\ud558\uace0 \ud300 \ubaa9\ud45c\uc5d0 \uae30\uc5ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3>\uc9c1\uc6d0\uacfc \uace0\uac1d \ubaa8\ub450\uc758 \uc131\uacf5\uc744 \uc774\ub044\ub294<br \/>\nGenesys\uc758 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3>\n<p><span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uc9c1\uc6d0<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uc774\ud574\ud558\uace0<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ub3d9\uae30\ub97c<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ubd80\uc5ec\ud558\ub824\uba74<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ub370\uc774\ud130\uc640<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uce5c\uc219\ud574\uc57c<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ud569\ub2c8\ub2e4<\/span><span lang=\"EN-US\" style=\"font-family: docs-Avenir, serif; color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">. <\/span><span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ucf5c\uc13c\ud130\uc5d0\uc11c<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uc0ac\uc6a9\ud560<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uc218<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uc788\ub294<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ubaa8\ub4e0<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uc18c\uc2a4\ub97c<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ud65c\uc6a9\ud558\uace0<\/span><span lang=\"EN-US\" style=\"font-family: docs-Avenir, serif; color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">, AI<\/span><span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ub97c<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uc0ac\uc6a9\ud558\uc5ec<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ubaa8\ub4e0<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uac83\uc744<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uc774\ud574\ud574\uc57c<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ud569\ub2c8\ub2e4<\/span><span lang=\"EN-US\" style=\"font-family: docs-Avenir, serif; color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">. Genesys<\/span><span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ub294<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uc6cc\ud06c\ud3ec\uc2a4<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uad00\ub9ac\uc758<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ubaa8\ub4e0<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uc694\uc18c\ub97c<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ub3d9\uc77c\ud55c<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uae30\ubcf8<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uc2dc\uc2a4\ud15c\uc5d0<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uacb0\ud569\ud569\ub2c8\ub2e4<\/span><span lang=\"EN-US\" style=\"font-family: docs-Avenir, serif; color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">. <\/span><span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ub354<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ub098\uc740<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uace0\uac1d<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uacbd\ud5d8\uacfc<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uc9c1\uc6d0<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uacbd\ud5d8\uc744<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ud1b5\ud574<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uc9c1\uc6d0\ub4e4\uc740<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uace0\uac1d\uacfc<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ub354\uc6b1<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uae34\ubc00\ud55c<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uad00\uacc4\ub97c<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uad6c\ucd95\ud558\uace0<\/span><span lang=\"EN-US\" style=\"font-family: docs-Avenir, serif; color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">, <\/span><span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ud68c\uc0ac\uc5d0\uc11c<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uc815\uc758\ud55c<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ube44\uc988\ub2c8\uc2a4<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uc131\uacfc\ub97c<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ub2ec\uc131\ud560<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uc218<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uc788\uc2b5\ub2c8\ub2e4<\/span><span lang=\"EN-US\" style=\"font-family: docs-Avenir, serif; color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">. <\/span><span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uae30\uc5c5\uacfc<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uc9c1\uc6d0<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ubaa8\ub450\uac00<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uc2b9\uc790\uac00<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\ub418\ub294<\/span> <span style=\"color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">\uac83\uc785\ub2c8\ub2e4<\/span><span lang=\"EN-US\" style=\"font-family: docs-Avenir, serif; color: #33475b; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">.<\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin-bottom: 0cm; margin-top: 0cm; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0cm; mso-add-space: auto; line-height: normal; mso-layout-grid-align: none;\"><span lang=\"EN-US\" style=\"font-family: 'docs-Avenir',serif; color: #33475b; background: white;\">\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin-bottom: 0cm; margin-top: 0cm; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0cm; mso-add-space: auto; line-height: normal; mso-layout-grid-align: none;\"><span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\ub2e8\uc77c<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\ud50c\ub7ab\ud3fc\uc5d0\uc11c<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\uace0\uac1d<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\uacbd\ud5d8\uacfc<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\uc0c1\ub2f4\uc0ac<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\uacbd\ud5d8\uc744<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\ubaa8\ub450<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\ud1b5\ud569\ud558\ub294<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\uc634\ub2c8\ucc44\ub110<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\ud074\ub77c\uc6b0\ub4dc<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\ucee8\ud0dd\uc13c\ud130<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\uc194\ub8e8\uc158\uc778<\/span> <span lang=\"EN-US\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud?ost_tool=blog&amp;ost_campaign=apac_lg-ko\"><span lang=\"EN-US\" style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; background: white;\"><span lang=\"EN-US\">\uc81c\ub124\uc2dc\uc2a4<\/span><\/span> <span lang=\"EN-US\" style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; background: white;\"><span lang=\"EN-US\">\ud074\ub77c\uc6b0\ub4dc<\/span><\/span><span lang=\"EN-US\" style=\"font-family: 'docs-Avenir',serif; background: white;\"><span lang=\"EN-US\"> CX<\/span><\/span><\/a><\/span><span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\ub294<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\uace0\uac1d<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\uacbd\ud5d8\uacfc<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\uc0c1\ub2f4\uc0ac<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\uacbd\ud5d8<\/span><span lang=\"EN-US\" style=\"font-family: 'docs-Avenir',serif; color: #33475b; background: white;\">, <\/span><span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\ube44\uc988\ub2c8\uc2a4\ub97c<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\uc5b4\ub5bb\uac8c<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\ucd5c\uc801\ud654\ud558\uace0<\/span><span lang=\"EN-US\" style=\"font-family: 'docs-Avenir',serif; color: #33475b; background: white;\">, <\/span><span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\ube44\uc988\ub2c8\uc2a4<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\ud601\uc2e0\uc744<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\uc9c0\uc6d0\ud560\uae4c\uc694<\/span><span lang=\"EN-US\" style=\"font-family: 'docs-Avenir',serif; color: #33475b; background: white;\">? <\/span><span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\uc8fc\uc694<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\uae30\ub2a5\uacfc<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\uc778\ud130\ud398\uc774\uc2a4\ub97c<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\uc9c1\uc811<\/span> <span lang=\"EN-US\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/campaign\/genesys-cloud-guided-tour?ost_tool=blog&amp;ost_campaign=apac_lg-ko\"><span lang=\"EN-US\" style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; background: white;\"><span lang=\"EN-US\">\ud655<span lang=\"EN-US\">\uc778<\/span><\/span><\/span><\/a><\/span><span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\ud574<\/span> <span style=\"mso-ascii-font-family: docs-Avenir; mso-hansi-font-family: docs-Avenir; color: #33475b; background: white;\">\ubcf4\uc138\uc694<\/span><span lang=\"EN-US\" style=\"font-family: 'docs-Avenir',serif; color: #33475b; background: white;\">.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text]\uc0c1\ub2f4\uc0ac\uc758 \uc778\ud130\ub799\uc158\uc744 \uc798 \uc0b4\ud3b4\ubcf4\uba74 \uace0\uac1d\uc774 \uc5ec\uc815\uc758 \uac01 \ub2e8\uacc4\uc5d0\uc11c \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0, \ub290\ub07c\uace0, \ud589\ub3d9\ud558\ub294\uc9c0\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ud68c\uc0ac\uac00 \ubaa9\ud45c\ub85c \ud558\ub294 \uc131\uacfc\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 \uace0\uac1d\uacfc \uc5b4\ub5bb\uac8c \uc18c\ud1b5\ud574\uc57c \ud558\ub294\uc9c0\uc5d0 \ub300\ud55c \uc911\uc694\ud55c \ub2e8\uc11c\uac00 \ub418\uc5b4 \uc90d\ub2c8\ub2e4. \uadf8\ub3d9\uc548 \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c\ub294 \uace0\uac1d\uc5d0\uac8c \uacf5\uac10\ud558\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ub9ce\uc740 \ub178\ub825\uc744 \ud574\uc654\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uae30\ub300\ud55c \ub9cc\ud07c \uc131\uacfc\ub97c \uc62c\ub9ac\uc9c0 \ubabb\ud55c \uacf3\ub3c4 \uc801\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ub300\ubd80\ubd84\uc758 \uacbd\uc6b0, \uadf8 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