{"id":464644,"date":"2023-02-14T17:47:47","date_gmt":"2023-02-15T01:47:47","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=464644"},"modified":"2023-02-19T18:03:43","modified_gmt":"2023-02-20T02:03:43","slug":"its-time-to-rethink-the-employee-experience","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/its-time-to-rethink-the-employee-experience","title":{"rendered":"\uc9c1\uc6d0 \uacbd\ud5d8\uc5d0 \ub300\ud574 \ub2e4\uc2dc \ud55c \ubc88 \uc0dd\uac01\ud574 \ubcf4\uc544\uc57c \ud560 \ub54c\uc785\ub2c8\ub2e4"},"content":{"rendered":"

[vc_section][vc_row][vc_column][vc_column_text]\ubaa8\ub4e0 \uc0b0\uc5c5 \ubd84\uc57c\uc758 \uc870\uc9c1\uc740 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \uac1c\uc120\ud558\ub294 \ub2a5\ub825\uc758 \uc815\uccb4 \uc9c0\uc810\uc5d0 \ub3c4\ub2ec\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc9c0\ub09c 3\ub144 \ub3d9\uc548 \uc870\uc9c1\uc740 \uc608\uc0c1\uce58 \ubabb\ud55c \ubcc0\ud654\ub85c \uc778\ud574 \uace0\uac1d \ud504\ub85c\uc138\uc2a4\ub97c \ub514\uc9c0\ud138\ud654\ud558\uace0 \ub370\uc774\ud130\uc640 \uae30\uc220\uc5d0 \uc9d1\uc911\ud558\uc5ec \uac1c\uc778\ud654\uc640 \uacf5\uac10\uc744 \uc720\ub3c4\ud574 \uc654\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub9ce\uc740 \uc870\uc9c1\uc774 \ubcf4\ub2e4 \uace0\uac1d \uc911\uc2ec\uc801\uc73c\ub85c \ubcc0\ud558\uae30 \uc704\ud574 \ubc1c\uc804\uc744 \ud574\uc624\uace0 \uc788\uc9c0\ub9cc, \uace0\uac1d \uc778\ud130\ub799\uc158\uc758 \ucd5c\uc804\uc120\uc5d0 \uc788\ub294 \uc9c1\uc6d0(\ucee8\ud0dd \uc13c\ud130 \uc0c1\ub2f4\uc6d0, \uac10\ub3c5\uc790 \ubc0f \uae30\ud0c0 \uace0\uac1d \uc9c0\uc6d0 \uc804\ubb38\uac00 \ub4f1)\uc758 \uacbd\uc6b0, \uadf8\ub4e4\uc758 \uacbd\ud5d8 \ud5a5\uc0c1\uc5d0 \uc788\uc5b4\uc11c\ub294 \ud070 \uc9c4\uc804\uc744 \uc774\ub8e8\uc9c0 \ubabb\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\ucc44\uc6a9\uc774 \uc544\ub2cc \uc720\uc9c0\uac00 \uc9c4\uc9dc \ubb38\uc81c\uc785\ub2c8\ub2e4<\/h2>\n

MIT Technology Review Insights\uc640 Genesys\uac00 \uacf5\ub3d9\uc73c\ub85c \uc791\uc131\ud55c \u201c\uace0\uac1d \uacbd\ud5d8\uacfc \ubbf8\ub798\uc758 \uc6cc\ud06c\ud3ec\uc2a4 \uc804\ub7b5<\/a>” \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74 \ucee8\ud0dd \uc13c\ud130 \uc5c5\uacc4\uc5d0\ub294 \uc9c1\uc6d0 \uacbd\ud5d8\uacfc \uad00\ub828\ud55c \uc624\ub798\ub41c \ud328\ub7ec\ub2e4\uc784\uc774 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc0b0\uc5c5 \uc804\ubc18\uc5d0 \uac78\uccd0 CX \ub9ac\ub354\ub294 \ub192\uc740 \uc778\ub825 \uac10\uc18c\uc728\uc640 \uad00\ub828 \ube44\uc6a9 \uc99d\uac00\ub97c \ubd88\uac00\ud53c\ud55c \uac83\uc73c\ub85c \ubc1b\uc544\ub4e4\uc774\uace0 \uc788\uc5c8\uc73c\uba70, \uc9c1\uc6d0\uc740 \uc77c\uc2dc\uc801\uc774\uace0 \uad50\uccb4 \uac00\ub2a5\ud55c \uac83\uc73c\ub85c \uac04\uc8fc\ub418\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc9c0\uc18d\uc801\uc778 \ucc44\uc6a9 \ubc0f \uc628\ubcf4\ub529 \ud504\ub85c\uc138\uc2a4\ub294 \ube44\uc988\ub2c8\uc2a4\ub97c \uc218\ud589\ud558\ub294 \ub370 \ub4dc\ub294 \ucd94\uac00 \ube44\uc6a9\uc73c\ub85c \uc8fc\ub85c \uc5ec\uaca8\uc9c0\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”464642″ css=”.vc_custom_1674631462234{margin-right: 1.5em !important;}” si_alt_text=”\uace0\uac1d \uacbd\ud5d8\uacfc \ubbf8\ub798 \uc6cc\ud06c\ud3ec\uc2a4 \uc804\ub7b5”][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

\uc77c\ud558\ub294 \ubc29\uc2dd\uc774 \ubc14\ub00c\uc5c8\uc2b5\ub2c8\ub2e4.
\n\uadc0\uc0ac\ub294 \uc774 \ubcc0\ud654\uc5d0 \uc801\uc751\ud558\uc168\uc2b5\ub2c8\uae4c?<\/h4>\n

\uacbd\ud5d8 \uacbd\uc81c\uc5d0\uc11c \uc131\uacf5\ud55c\ub2e4\ub294 \uac83\uc740 \uc0ac\ub78c\uc744 \uba3c\uc800 \uc0dd\uac01\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc774\ub294 \uc9c1\uc6d0\ub4e4\ub3c4 \ub9c8\ucc2c\uac00\uc9c0\uc785\ub2c8\ub2e4.
\n\uc774 \ubcf4\uace0\uc11c\ub294 \ub300\ud1f4\uc9c1\uc758 \uc2dc\ub300 \uc18d, \uae30\uc5c5\uc774 \uc5b4\ub5bb\uac8c \uc704\ub300\ud55c \uc870\uc9c1\uc73c\ub85c \uc7ac\ud0c4\uc0dd\ud560 \uc218 \uc788\ub294\uc9c0\uc5d0 \ub300\ud574 \uc124\uba85\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text]

\ubcf4\uace0\uc11c \uc77d\uae30<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\uc774 \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 \uc124\ubb38 \uc751\ub2f5\uc790\uc758 96%\uac00 CX \uc9c1\uc6d0 \ucc44\uc6a9\uc774 \uc5b4\ub835\ub2e4\uace0 \uc751\ub2f5\ud588\uc73c\uba70, 62%\ub294 \ucc44\uc6a9 \ube44\uc6a9 \uc99d\uac00\ub85c \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \ub180\ub77c\uc6b4 \uc0ac\uc2e4\uc740 \uadf8 \uc911 \uc57d 3 \ubd84\uc758 1\ub9cc\uc774 \ub192\uc740 \uc774\uc9c1\ub960\uc744 \uc774\uc288\ub85c \uc0dd\uac01\ud558\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\ub294 \ud070 \ubb38\uc81c\uc810\uc785\ub2c8\ub2e4.<\/p>\n

\ub300\ud1f4\uc9c1\uc758 \uc2dc\ub300 (PWC – 2023\ub144\uc5d0\ub3c4 \uc774 \ud604\uc0c1\uc774 \uacc4\uc18d\ub420 \uac83\uc774\ub77c\uace0 \uc804\ub9dd), \ud0c0\uc774\ud2b8\ud55c \ub178\ub3d9 \uc2dc\uc7a5 \ubc0f \uc9c0\uc18d\uc801\uc778 \ube44\uc6a9 \uc99d\uac00\ub85c \uc778\ud574 \uac70\ub798\uc131 \ucc44\uc6a9 \ubc29\uc2dd\uc740 \ub354 \uc774\uc0c1 \uacc4\uc18d\ub418\uae30\ub294 \ud798\ub4ed\ub2c8\ub2e4. \ucc44\uc6a9, \uc628 \ubcf4\ub529 \ubc0f \uad50\uc721\uc5d0 \ub300\ud55c \ud22c\uc790\ub97c \ub9c8\uce5c \uc9c1\uc6d0\uc744 \uc783\ub294 \uac83\uc740 \ud070 \uc190\uc2e4\uc774\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n

\uc18c\ube44\uc790\uc758 70%\uac00 \uc624\ub298\ub0a0\uc758 \uacbd\ud5d8 \uacbd\uc81c\uc5d0\uc11c \ubc88\uc131\ud558\uae30 \uc704\ud574\uc11c\ub294 \ud68c\uc0ac\ub294 \uace7 \uc81c\uacf5\ud558\ub294 \uc11c\ube44\uc2a4<\/a>\uc640 \uac19\uc544\uc57c \ud558\uba70, \uace0\ub3c4\ub85c \ud6c8\ub828\ub418\uace0 \uc801\uadf9\uc801\uc73c\ub85c \ucc38\uc5ec\ub97c \ud558\ub294 \uc9c1\uc6d0\uc774 \ud544\uc694\ud558\ub2e4\uace0 \uc0dd\uac01\ud558\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uacf5\uac10\uacfc \uc774\ud574\ub97c \ud1b5\ud574 \uace0\uac1d\uacfc \uc0c1\ud638 \uc791\uc6a9\ud558\uba74\uc11c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0 \ube44\uc988\ub2c8\uc2a4\ub97c \uc131\uc7a5\uc2dc\ud0a4\uace0 \ub3d9\uae30\ub97c \ubd80\uc5ec\ud558\ub3c4\ub85d \ub178\ub825\ud574\uc57c \ud568\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \ud6cc\ub96d\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \uc801\ud569\ud55c \uc9c1\uc6d0\ub4e4\uc774 \uc788\uc9c0 \uc54a\uc73c\uba74 \ube44\uc6a9 \uc0c1\uc2b9\ubcf4\ub2e4 \ud6e8\uc52c \ud070 \uc704\ud5d8\uc744 \ubd88\ub7ec\uc635\ub2c8\ub2e4.<\/p>\n

\ubd84\ub9ac\ub41c CX \uc778\ub825\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub0ae\ucd94\uac8c \ub429\ub2c8\ub2e4. \ub610\ud55c \uc774\ub294 \ud601\uc2e0, \uc2e0\uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4 \uac1c\ubc1c \ubc0f \ud504\ub85c\uc138\uc2a4 \ud6a8\uc728\uc131\uc744 \uc704\ud55c \uae30\ud68c\ub97c \ub193\uce58\uac8c \ud569\ub2c8\ub2e4. \uad81\uadf9\uc801\uc73c\ub85c, \uc774\ub7f0 \ube0c\ub79c\ub4dc\ub294 \uc704\ud5d8\uc5d0 \ucc98\ud574 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

CX \uc870\uc9c1\uc740 \uacbd\ud5d8 \uacbd\uc81c\uc5d0\uc11c \uc5b4\ub5bb\uac8c \uc131\uacf5\ud560 \uc218 \uc788\uc744\uae4c\uc694? \uc9c1\uc6d0\uc744 \ucd5c\uc6b0\uc120\uc73c\ub85c \ud568\uc73c\ub85c\uc368 – \ub9ac\uc18c\uc2a4 \uc81c\uacf5\uc5d0 \ub300\ud55c \uc0c8\ub85c\uc6b4 \uc811\uadfc \ubc29\uc2dd\uc744 \uac16\ucd94\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158, \ub3c4\uad6c \ubc0f \uae30\uc220 \uc9c0\uc6d0 \uc778\ud504\ub77c \uc81c\uacf5 \ubc0f \uc9c1\uc6d0\uc774 \uc120\ud638\ud558\ub294 \uac00\uce58\ub97c \uae30\uc900\uc73c\ub85c \ud5a5\uc0c1\ub41c \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc774 \ub2f5\uc774\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

CX \uc778\ub825 \uc774\ud0c8 \ubc29\uc9c0<\/h2>\n

\uc124\ubb38 \uc870\uc0ac\uc5d0 \ucc38\uc5ec\ud55c CX \ub9ac\ub354\uc758 70 %\uac00 \ud5a5\ud6c4 2 \ub144\uac04 \ub354 \ub9ce\uc740 \ucee8\ud0dd\uc13c\ud130 \uc0c1\ub2f4\uc0ac\uc640\uc640 \uc288\ud37c\ubc14\uc774\uc800\ub97c \uace0\uc6a9\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uadf8\ub4e4\uc740 \ub370\uc774\ud130 \ubd84\uc11d \ubc0f \uace0\uac1d \uc5ec\uc815 \ub9e4\ud551 \ubc0f \ucd5c\uc801\ud654<\/a>\uac19\uc740 \uc804\ubb38 \uae30\uc220\uc744 \uac16\ucd98 \uc9c1\uc6d0\uc758 \uc99d\uac00\ub97c \uae30\ub300\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\ub7ec\ud55c \uace0\ub3c4\ub85c \uc219\ub828 \ub41c \ud300 \uad6c\uc131\uc6d0\uc744 \uc720\uce58\ud558\uace0 \uc720\uc9c0\ud558\ub824\uba74 \uc870\uc9c1\uc740 \uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5\uc744 \uc7ac\uc124\uacc4\ud55c \uac83\ucc98\ub7fc \uc9c1\uc6d0 \uacbd\ud5d8 \uc804\ub7b5\uc5d0 \ub300\ud574\uc11c\ub3c4 \ub2e4\uc2dc \ud55c\ubc88 \uc0dd\uac01\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\ubcf4\uace0\uc11c\uc5d0\uc11c \ub2e4\ub8ec \ud1a0\ud53d \uc911 \ud558\ub098\uc778 \ud558\uc774\ube0c\ub9ac\ub4dc \uadfc\ubb34 \ud658\uacbd\uc740 \uc9c1\uc6d0\uc5d0 \ub300\ud55c \uc555\ubc15\uc744 \uc644\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc124\ubb38 \uc751\ub2f5\uc790\uc758 \uc57d 84%\uac00 \ud558\uc774\ube0c\ub9ac\ub4dc \ub610\ub294 \uc7ac\ud0dd \uadfc\ubb34 \ubaa8\ub378\ub85c \uc778\ud574 \ub354 \ud070 \uc720\uc5f0\uc131\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uc9c1\uc6d0\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. \ub2e4\ub978 \ud61c\ud0dd\uc73c\ub85c\ub294 \uc9c1\uc6d0 \uc2a4\ud2b8\ub808\uc2a4 \uc218\uc900\uc744 \ub0ae\ucd94\uae30 \uc704\ud574 \ub178\ub825\ud558\uace0, \ub354 \uae4a\uc740 \uc9c0\uc2dd\uc744 \uac00\uc9c4 \ube0c\ub79c\ub4dc \uc639\ud638\uc790 \ubc0f \uc9c1\uc6d0\uc744 \uc591\uc0b0\ud574\uc57c \ud55c\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. CX \ub9ac\ub354\uc758 40% \ubbf8\ub9cc\uc774 \ud5a5\ud6c4 2 \ub144 \uc548\uc5d0 \uc9c1\uc6d0\uc774 \uc0ac\ubb34\uc2e4\uc5d0\uc11c \ubaa8\ub450 \uc77c\ud574\uc57c \ud55c\ub2e4\uace0 \uc0dd\uac01\ud558\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\uadf8\ub7ec\ub098 \uc7a5\uae30\uc801\uc73c\ub85c \uc774\uac83\uc774 \uc5b4\ub5bb\uac8c \uc791\uc6a9\ud560\uc9c0\uc5d0 \ub300\ud55c \uc6b0\ub824\uac00 \ub0a8\uc544 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc751\ub2f5\uc790 5\uba85 \uc911 4\uba85\uc740 \uc0c8\ub85c\uc6b4 \ud558\uc774\ube0c\ub9ac\ub4dc \ubc0f \uc7ac\ud0dd\uadfc\ubb34 \ubaa8\ub378\uc744 \uc815\uc758\ud558\ub294 \ub370 \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \ub2e4\ub978 \uc6b0\ub824 \uc0ac\ud56d\uc73c\ub85c\ub294 \uc0dd\uc0b0\uc131 \uc800\ud558 \uac00\ub2a5\uc131, \uc77c\uad00\ub418\uc9c0 \uc54a\uac70\ub098 \uc5f4\uc545\ud55c \uace0\uac1d \uacbd\ud5d8, \ud68c\uc0ac \ubb38\ud654 \ubc0f \ud611\uc5c5\uc5d0 \ub300\ud55c \ubd80\uc815\uc801\uc778 \uc601\ud5a5\uc774 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\ub294 \uc870\uc9c1\uc740 \ud558\uc774\ube0c\ub9ac\ub4dc \ubc0f \uc6d0\uaca9 CX \ud300\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uad00\ub9ac\ud558\ub294 \ub370 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ub3c4\uad6c\uc640 \uae30\uc220\uc744 \uc218\uc6a9\ud574\uc57c \ud55c\ub2e4\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \ub610\ud55c \uc9c1\uc6d0\uc774 \uc288\ud37c\ubc14\uc774\uc800 \uc5c6\uc774 \uc989\uc2dc \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud574\uc57c \ud568\uc744 \ub73b\ud569\ub2c8\ub2e4.<\/p>\n

\uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uac15\ud654\ud558\ub294 AI<\/h2>\n

\uc124\ubb38 \uc870\uc0ac\uc5d0\uc11c \uc77c\uc0c1\uc801\uc778 \uc9c1\uc6d0 \uacbd\ud5d8\uc758 \uac1c\uc120 \uac00\ub2a5\uc131\uc774 \ucda9\ubd84\ud558\ub2e4\ub294 \uac83\uc744 \ubc1c\uacac\ud588\uc2b5\ub2c8\ub2e4. \uc288\ud37c\ubc14\uc774\uc800\ub294 \uc9c1\uc6d0\uc774 \uace0\uac1d\uc744 \uc9c0\uc6d0\ud558\uae30\uc5d0 \ucda9\ubd84\ud55c \uc815\ubcf4\uac00 \ubd80\uc871\ud560 \ub54c \uac00\uc7a5 \uc88c\uc808\uac10\uc744 \ub290\ub080\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. \uc88c\uc808\uc758 \ub2e4\ub978 \ub450 \uac00\uc9c0 \uc8fc\uc694 \uc9c0\uc810\uc740 \ubd88\ub9cc\uc744 \ud488\uc740 \uace0\uac1d \uc9c0\uc6d0\uacfc \ubd80\uc871\ud55c \ud559\uc2b5 \ubc0f \uac1c\ubc1c \uae30\ud68c\uc640 \uad00\ub828\ub41c \ubb38\uc81c\uc785\ub2c8\ub2e4.<\/p>\n

\uc778\uacf5 \uc9c0\ub2a5(AI)\uc740 \uc774\ub7ec\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0 \ub2e4\ub978 \ubb38\uc81c\uc758 \uadfc\ubcf8 \uc6d0\uc778\uc744 \uc2dd\ubcc4\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc124\ubb38 \uc870\uc0ac\uc5d0 \ucc38\uc5ec\ud55c CX \ub9ac\ub354\uc758 2\/3 \uc774\uc0c1\uc774 \ud5a5\ud6c4 1~2\ub144 \ub3d9\uc548 \ucf54\uce6d \ubc0f \uad50\uc721 \uad8c\uc7a5 \uc0ac\ud56d\uc744 \uc218\ub9bd\ud558\uae30 \uc704\ud574 AI\ub97c \ud0d0\uc0c9\ud558\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub9c8\ucc2c\uac00\uc9c0\ub85c CX \ub9ac\ub354\uc758 60%\ub294 \ub3d9\uc77c\ud55c \uae30\uac04 \ub3d9\uc548 AI \uae30\ubc18 \uc131\ub2a5 \ubaa8\ub2c8\ud130\ub9c1 \ubc0f \ud3c9\uac00\ub97c \uad6c\ud604\ud560 \uacc4\ud68d\uc744 \uac00\uc9c0\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\ubbf8\ub798 \ud22c\uc790\ub97c \uc704\ud55c \ub2e4\ub978 \uae30\uc220\ub85c\ub294 AI \uae30\ubc18 \ucc57\ubd07 \ubc0f \uc74c\uc131\ubd07, \uc2e4\uc2dc\uac04 \uac10\uc815 \ubd84\uc11d, \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \uae30\uc220, \uc778\ud150\ud2b8(\uc758\ub3c4) \ub9c8\uc774\ub2dd \ubc0f \uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uae30\uc220\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub3c4\uad6c\ub294 CX\ub97c \ub208\uc5d0 \ub744\uac8c \uac1c\uc120\ud558\uace0 \uc9c1\uc6d0\uc774 \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \uc778\ud130\ub799\uc158\uc744 \uc9c4\ud589\ud560 \ub54c \ub354 \ud070 \ub3c4\uc6c0\uc744 \uc904 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

AI\ub97c \ub118\uc5b4 CX \ub9ac\ub354\uc758 70%\ub294 \ud5a5\ud6c4 2\ub144 \ub3d9\uc548 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c “\ub2e8\uc77c \ud654\uba74 \ubc0f \ub2e8\uc77c \ud50c\ub7ab\ud3fc”\uc744 \uc81c\uacf5\ud558\ub294 \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\ub97c \uad6c\ud604\ud560 \uacc4\ud68d\uc774\ub77c\uace0 \ud569\ub2c8\ub2e4. \uc774\ub294 \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ud06c\uac8c \ubcc0\ud654\uc2dc\ucf1c \ubcf5\uc7a1\uc131\uc744 \uc904\uc774\uace0 \uc815\ubcf4\uc5d0 \ub300\ud55c \uc811\uadfc\uc744 \uac1c\uc120\ud558\uba70 \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04\uc744 \ub2e8\ucd95\ud558\ub294 \uac83\uc744 \ub9d0\ud569\ub2c8\ub2e4. \uc751\ub2f5\uc790\uc758 10%\ub9cc\uc774 \uc0c1\ub2f4\uc6d0\uc774 \ud604\uc7ac \ub2e8\uc77c \ud654\uba74 \ubc0f \ud50c\ub7ab\ud3fc\uc744 \uc774\uc6a9\ud574 \uc0c1\ub2f4 \uc5c5\ubb34\ub97c \ud558\uace0 \uc788\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_single_image image=”465025″ css=”.vc_custom_1675126949760{margin-top: 1.5em !important;margin-bottom: 1.5em !important;}”][vc_column_text]<\/p>\n

\uc9c4\uc9dc \ubc30\uc6b4\ub2e4\ub294 \uac83\uc740 \ub2e8\uc21c\ud55c \ud6c8\ub828 \uadf8 \uc774\uc0c1\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/h2>\n

\ubd88\ud544\uc694\ud55c \uc774\uc9c1\uc744 \ud53c\ud558\ub824\uba74 \uc77c\uc0c1 \uc5c5\ubb34 \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294 \uac83\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc77c\ud558\ub294 \uae30\uac04 \ub3d9\uc548 \uc870\uc9c1\uc5d0 \uba38\ubb34\ub974\ub294 \uac83\uc740 \uc9c1\uc6d0\uc758 \uac1c\uc778\uc801 \ubc0f \uc9c1\uc5c5\uc801 \ubaa9\ud45c\uc5d0 \ubd80\ud569\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uc774\ub97c \uc704\ud574\uc11c\ub294 \uae30\uc5c5\uc774 \uac15\ub825\ud55c \ud559\uc2b5 \ubc0f \uac1c\ubc1c \uae30\ud68c\uc640 \uba85\ud655\ud558\uac8c \uc815\uc758\ub41c \ucee4\ub9ac\uc5b4 \uacbd\ub85c\ub97c \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \uc124\ubb38 \uc870\uc0ac \uc751\ub2f5\uc790\uc758 1\/3 \ubbf8\ub9cc\uc774 \uc790\uc2e0\uc758 \uc870\uc9c1\uc5d0\uc11c \ud604\uc7ac \uc774\ub7ec\ud55c \ucee4\ub9ac\uc5b4 \uacbd\ub85c\ub97c \uac1c\ubc1c\ud558\uace0 \uc788\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/p>\n

\uadf8\ub7ec\ub098 50%\ub294 \ub354 \ub098\uc740 \ucee8\ud0dd \uc13c\ud130 \ucee4\ub9ac\uc5b4 \uac1c\ubc1c\uc744 \uc704\ud574 \ub178\ub825\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 61%\ub294 \ucee8\ud0dd \uc13c\ud130\ub97c \ub118\uc5b4\uc11c\ub294 \ud2b8\ub799\uc744 \uac1c\ubc1c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc124\ubb38 \uc751\ub2f5\uc790 10\uba85 \uc911 7\uba85\uc740 \uc9c1\uc6d0 \ub77c\uc774\ud504\uc0ac\uc774\ud074\uc5d0\uc11c \uac00\uc7a5 \uac1c\uc120\uc774 \ud544\uc694\ud55c \uc601\uc5ed\uc73c\ub85c “\ud559\uc2b5 \ubc0f \uac1c\ubc1c”\uc744 \uc120\ud0dd\ud588\uc2b5\ub2c8\ub2e4. AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \ud559\uc2b5 \uc694\uad6c \uc0ac\ud56d\uacfc \ucf54\uce6d \uae30\ud68c\ub97c \uc2dd\ubcc4\ud558\ub294 \uac83 \uc678\uc5d0 \uad00\ub9ac\uc790\ub294 CX \uc9c1\uc6d0\uc5d0 \ud22c\uc790\ud560 \ucd94\uac00 \ud559\uc2b5 \ubc0f \uac1c\ubc1c \uc804\ubb38\uac00\ub97c \uace0\uc6a9\ud560 \uacc4\ud68d\uc744 \uac00\uc9c0\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774 \ubc29\uc2dd\uc740 \uc131\uacfc\ub97c \uac70\ub458 \uac00\ub2a5\uc131\uc774 \ub192\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc804 \uc138\uacc4 16,000\uba85 \uc774\uc0c1\uc758 \uc0c1\ub2f4\uc0ac\ub97c \ub300\uc0c1\uc73c\ub85c \ud55c \uae00\ub85c\ubc8c \uc124\ubb38 \uc870\uc0ac\uc778 “\uc778\uac04\uc801 \uac00\uce58: \uace0\ub3c4\ud654\ub41c \ucee8\ud0dd \uc13c\ud130\ub97c \uc704\ud55c \uc6b4\uc601 \uccb4\uc81c”\uc5d0\u00a0 \ub530\ub974\uba74 \uc9c1\uc6d0\ub4e4\uc774 \uc9c1\uc7a5\uc5d0\uc11c \uc0c8\ub85c\uc6b4 \uae30\uc220\uc744 \ubc30\uc6b8 \uc218 \uc788\ub294 \uae30\ud68c\ub97c \uac00\uc7a5 \uc120\ud638\ud558\ub294 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d\uacfc \uc9c1\uc6d0 \ubaa8\ub450\ub97c \uc704\ud55c \uae30\uc220\uacfc \uacf5\uac10 \ubb38\ud654\ub294 CX \uc870\uc9c1\uc5d0\uc11c \ud601\uc2e0\uc744 \uc8fc\ub3c4\ud560 \uac83\uc785\ub2c8\ub2e4. CX \uc9c1\uc6d0 \uacbd\ud5d8\uc740 \uace0\uac1d \uacbd\ud5d8\uacfc \ubcd1\ud589\ud558\uc5ec \uc870\uc728\ub418\uc5b4 \uace0\uac1d \ub9cc\uc871\ub3c4, \uc6b4\uc601 \ud6a8\uc728\uc131 \ubc0f \ubaa8\ub4e0 \uc0c1\ud638 \uc791\uc6a9\uc5d0\uc11c \uc88b\uc740 \uc131\uacfc\ub97c \uac00\uc838\uc624\ub294 \ud300\uc758 \ub2a5\ub825\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n

\uae30\uc5c5\uc740 \uc774 \ube44\uc804\uc744 \uc2e4\ud604\ud558\uae30 \uc704\ud574 \uc804\ub7b5, \ubb38\ud654 \ubc0f \uae30\uc220\uc744 \uc644\uc804\ud788 \uc7ac\uace0\ud574\uc57c \ud558\uba70 \uad81\uadf9\uc801\uc73c\ub85c \uc9c1\uc6d0(\ubc0f \uace0\uac1d)\uc774 \ub9c8\ub545\ud788 \ub204\ub824\uc57c \ud560 \ud658\uacbd\uc744 \uc870\uc131\ud574\uc57c \ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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