{"id":463102,"date":"2022-12-11T16:20:45","date_gmt":"2022-12-12T00:20:45","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=463102"},"modified":"2023-01-11T16:56:38","modified_gmt":"2023-01-12T00:56:38","slug":"from-on-premises-to-cloud-the-evolution-of-contact-centers","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/from-on-premises-to-cloud-the-evolution-of-contact-centers","title":{"rendered":"\uc628\ud504\ub808\ubbf8\uc2a4 vs \ud074\ub77c\uc6b0\ub4dc: \ucee8\ud0dd \uc13c\ud130\uc758 \uc9c4\ud654"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]\uc9c1\uc6d0\uc758 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd94\ub294 \uac83\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c \uae30\uc5c5\uc740 \uace0\uac1d\uc744 \ucd5c\uc6b0\uc120\uc73c\ub85c \uc0dd\uac01\ud558\uace0 \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uacfc \uc18c\ud1b5\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 \ub9ce\uc740 \uae30\uc5c5\uc774 CCaaS(\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130; \uae30\uc5c5\uc774 \uace0\uac1d \uc13c\ud130 \uc81c\uacf5\uc5c5\uccb4\uc758 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ud65c\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158) \uc194\ub8e8\uc158\uc744 \uace0\ub824\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc628\ud504\ub808\ubbf8\uc2a4\uc640 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ube44\uad50\uc5d0 \uc55e\uc11c <strong>\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\uc758 \uc815\uc758\ub294 \ubb34\uc5c7\uc77c\uae4c\uc694?<\/strong><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-cloud-contact-center\">\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130<\/a>\ub294 \uc778\ud130\ub137 \uc11c\ubc84\uc5d0\uc11c \ud638\uc2a4\ud305\ub418\uc5b4, \ubaa8\ub4e0 \uc778\ubc14\uc6b4\ub4dc \ubc0f \uc544\uc6c3\ubc14\uc6b4\ub4dc \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ucc98\ub9ac\ud558\ub294 \uae30\uc5c5\uc758 \uc911\uc2ec\uc810\uc785\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub294 \uc74c\uc131, \uc774\uba54\uc77c, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ubc0f \uc6f9\uc744 \ud1b5\ud574 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110 \ubaa8\ub4e0 \uacf3\uc5d0\uc11c \uc561\uc138\uc2a4 \uac00\ub2a5\ud55c \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uc0dd\uc131\ud569\ub2c8\ub2e4<\/p>\n<p>\uace0\uac1d\uc774 \uae30\uc5c5\uacfc \uc5f0\uacb0\ud558\uae30 \uc704\ud574 \ub514\uc9c0\ud138 \ucc44\ub110\uc744 \uacc4\uc18d \uc0ac\uc6a9\ud568\uc5d0 \ub530\ub77c \ucee8\ud0dd\uc13c\ud130\ub97c \ud604\ub300\ud654\ud574\uc57c \ud560 \ud544\uc694\uc131\uc774 \uc808\uc2e4\ud574\uc84c\uc2b5\ub2c8\ub2e4. \uc0ac\uc804 \uc790\ubcf8 \ud22c\uc790 \uc5c6\uc774 \uba87 \ubd84 \ub9cc\uc5d0 \uad6c\ucd95\ub418\ub294 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uae30\uc874 \ucee8\ud0dd \uc13c\ud130\ub97c\u00a0<a href=\"https:\/\/www.genesys.com\/ko-kr\/solutions\/move-to-the-cloud\">\uace0\ub3c4\ud654\ub41c \ucee8\ud0dd \uc13c\ud130<\/a>\ub85c \uc804\ud658\ud558\uc5ec \ucd5c\ucca8\ub2e8 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">\uc628\ud504\ub808\ubbf8\uc2a4 \ucee8\ud0dd\uc13c\ud130 vs. \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130<\/h3>\n<p style=\"text-align: center;\">\ucf5c \ub77c\uc6b0\ud305\uc758 \uae30\uc220\uc801\uc778 \ubd80\ubd84\uc740 \ubcf5\uc7a1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ucf5c \uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640 \uc628\ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158 \uac04\uc758 \ucc28\uc774\uc810\uc5d0 \ub300\ud574 \uc54c\uc544\uc57c \ud560 \uc911\uc694\ud55c \uc0ac\ud56d\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h5 style=\"text-align: center;\"><strong>\uc628\ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158<\/strong><\/h5>\n<ul>\n<li>\ub192\uc740 \ucd08\uae30 \ud22c\uc790 \ube44\uc6a9<\/li>\n<li>\uace0\uc815\ub41c \uc218\uc758 \ub77c\uc774\uc120\uc2a4 \uad6c\ub9e4 \ubc0f \uc5f0\uac04 \uc720\uc9c0 \uad00\ub9ac \ube44\uc6a9 \uc9c0\ubd88 \uad6c\uc870<\/li>\n<li>\uc2dc\uc2a4\ud15c\uc758 \ubaa8\ub4e0 \uc7a5\ube44\uc640 \ud558\ub4dc\uc6e8\uc5b4\ub294 \ud604\uc7a5\uc5d0 \uc788\uc5b4\uc57c \ud558\ubbc0\ub85c \ucd94\uac00 \uc778\ub825\uacfc \uc194\ub8e8\uc158 \ud544\uc694<\/li>\n<li>\ubaa8\ub4e0 \uc5f0\uacb0\uc740 \ud68c\uc0ac\uc758 \ud2b9\uc815 \uc2dc\uc2a4\ud15c\uc744 \uac70\uce68<\/li>\n<li>\uc5c5\ub370\uc774\ud2b8\ub294 \uc218\ub3d9\uc73c\ub85c \uc9c4\ud589\ub418\uba70 \uc0c8 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc790\uc8fc \ud544\uc694\ub85c \ud568 (\ucd94\uac00 \ube44\uc6a9 \ubc1c\uc0dd)<\/li>\n<li>\ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ud1b5\ud569\ud558\ub294 \uac83\uc774 \uc5b4\ub824\uc6cc \ub300\ubd80\ubd84\uc758 \ube44\uc988\ub2c8\uc2a4 \ub3c4\uad6c\uac00 \uace0\ub9bd\ub418\uc5b4 \uc788\uc74c<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h5 style=\"text-align: center;\"><strong class=\"text-orange\">\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158<\/strong><\/h5>\n<ul>\n<li class=\"text-black\" style=\"text-align: left;\">\ub0ae\uc740 \ucd08\uae30 \ud22c\uc790 \ube44\uc6a9, \uc6d4\ubcc4 \ub77c\uc774\uc120\uc2a4 \ube44<\/li>\n<li style=\"text-align: left;\">\uc0ac\uc6a9\ud55c \ub77c\uc774\uc13c\uc2a4 \ubc0f \uae30\ub2a5\ub9cc \uc9c0\ubd88, \uc0c1\ub2f4\uc11d \uc218 \ucd95\uc18c \ubc0f \ud655\uc7a5 \uc6a9\uc774<\/li>\n<li class=\"text-black\" style=\"text-align: left;\">\uc870\uc9c1\ub0b4 \ubaa8\ub4e0 \ud300\uc744 \uc5f0\uacb0\uc2dc\ucf1c \uc8fc\ub294 \ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158<\/li>\n<li class=\"text-black\" style=\"text-align: left;\">\uc7a5\ube44\uc758 \ud55c\uacc4\ub97c \ub118\uc5b4 \ubaa8\ub4e0 \ud558\ub4dc\uc6e8\uc5b4 \ubc0f \uc7a5\ube44\uac00 \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \ud638\uc2a4\ud305 \ub418\ub294 \uc2dc\uc2a4\ud15c<\/li>\n<li class=\"text-black\" style=\"text-align: left;\">\ud2b9\ubcc4\ud55c \uc7a5\ube44\uc5c6\uc774 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \uba87 \ubd84 \uc774\ub0b4\uc5d0 \ub3c4\uc785 \ubc0f \ud655\uc7a5 \uac00\ub2a5<\/li>\n<li class=\"text-black\" style=\"text-align: left;\">\uc5c5\ub370\uc774\ud2b8\uac00 \uc790\ub3d9\uc73c\ub85c \uc9c4\ud589\ub418\uac70\ub098 \uc81c\uacf5\uc5c5\uccb4\ub85c \ubd80\ud130 \uc9c4\ud589\ub418\uc5b4 \ube48\ub3c4 \uc124\uc815 \uac00\ub2a5<\/li>\n<li class=\"text-black\" style=\"text-align: left;\">\uae30\uc874\uc758 \uc628\ud504\ub808\ubbf8\uc2a4 \uc2dc\uc2a4\ud15c\uc5d0 \ubb36\uc5ec\uc788\uc9c0 \uc54a\uc544 \uc6b4\uc601 \ubc0f \ube44\uc69c \ud6a8\uc728\uc131 \uc99d\uac00<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]CCaaS (\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130)\ub294 \ucd5c\uc2e0 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc744 \ud65c\uc6a9\ud569\ub2c8\ub2e4. \uacf5\uae09\uc790\uc758 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc0ac\uc6a9\ud558\uba74 \uc120\ud589 \ud22c\uc790\ub97c \ub0ae\uac8c \uc720\uc9c0\ud558\uace0 \uae30\uc220 \uad6c\ud604 \ubc0f \uc0ac\uc6a9\uc744 \ub2e8\uc21c\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc720\uc5f0\uc131\uacfc \ud655\uc7a5\uc131\uc740 \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0 \uc9c1\uc6d0\uc774 \uace0\uac1d\uc5d0\uac8c \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<p><span id=\"SE-a88d18dd-7b4b-4a3b-b8c3-de6a37a1e095\" class=\"se-fs-fs16 se-ff- \">\ucee8\ud0dd\uc13c\ud130 \ud074\ub77c\uc6b0\ub4dc \ubc0f \uc778\uacf5\uc9c0\ub2a5(AI)\uc744 \uae30\ubc18\uc758 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc774 \ubb34\uc5c7\uc744 \uc758\ubbf8\ud558\uace0 \uae30\uc5c5\uc5d0\uac8c \uc5b4\ub5a4 \uc601\ud5a5\ub825\uc774 \uc120\uc0ac\ud560 \uc9c0<\/span><span id=\"SE-82a6cfb1-dc36-4e70-b922-d23aee351f6f\" class=\"se-fs-fs16 se-ff- \"> Genesys\uac00 \ud3ec\ub808\uc2a4\ud130(Forrester)\uc758 \ubd80\uc0ac\uc7a5 \uacb8 \uc218\uc11d \ubd84\uc11d\uac00\uc778 \uc544\ud2b8 \uc1fc\uc5d8\ub7ec(Art Schoeller)\uc640 \ud568\uaed8 \uc774\uc57c\uae30\ub97c \ub098\ub204\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><strong>Q. \uae09\ubd80\uc0c1\ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc2dc\uc7a5, \ud3ec\ub808\uc2a4\ud130(Forrester)\ub294 \uc5b4\ub5bb\uac8c \ubcf4\uc2dc\ub098\uc694? \u200b <\/strong><\/p>\n<p>A. (Art Schoeller) \u2013 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc2dc\uc7a5\uc740 \uc5ec\ub7ec \uc0b0\uc5c5\uad70\uc5d0\uc11c \uae30\ub300 \uc774\uc0c1\uc73c\ub85c \ud06c\uac8c \uc131\uc7a5\ud560 \uac83\uc785\ub2c8\ub2e4. \ud3ec\ub808\uc2a4\ud130 \uc5f0\uad6c\ub97c \uc9c4\ud589\ud558\uba74\uc11c \ud604\uc7ac \uae30\uc5c5\ub4e4\uc5d0\uac8c \uc788\uc5b4 \ud074\ub77c\uc6b0\ub4dc\ub85c\uc758 \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc774\ub780 \uadf8\ub4e4\uc774 \ucd5c\uc6b0\uc120\uc73c\ub85c \uc0dd\uac01\ud558\ub294 \uc911\ub300\ud55c \uacfc\uc81c\ub77c\ub294 \uac83\uc744 \uc5f0\uc774\uc5b4 \ud655\uc778\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \u200b<\/p>\n<p><strong>Q. \ud074\ub77c\uc6b0\ub4dc\uac00 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c \ubc29\uc2dd\uc5d0 \uc5b4\ub5a4 \uc601\ud5a5\uc744 \ubbf8\uce58\uba70, \uc774\uac83\uc774 \ucee8\ud0dd\uc13c\ud130\uc5d0 \uc5b4\ub5a4 \uc774\uc810\uc744 \uac00\uc838\ub2e4 \uc8fc\ub098\uc694?<\/strong> \u200b<\/p>\n<p>A. (Art Schoeller) \u2013 \ub808\uac70\uc2dc \uc628\ud504\ub808\ubbf8\uc2a4 \uc2dc\uc2a4\ud15c\uc740 \u2018\ud3ed\ud3ec\u2019\ub77c\uace0 \ubd88\ub9ac\ub294 \uc624\ub798\ub41c \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c \ubc29\uc2dd\uc73c\ub85c \uac70\uc2ac\ub7ec \uc62c\ub77c\uac00 \uc0dd\uac01\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc811\uadfc \ubc29\uc2dd\uc740 \uc694\uad6c\uc0ac\ud56d, \uac1c\ubc1c, \ud14c\uc2a4\ud2b8 \ubc0f \ub864\uc544\uc6c3(roll-out)\uc744 \uc218\uac1c\uc6d4 \ub610\ub294 \uba87 \ub144 \ub3d9\uc548 \uad00\ub9ac\ud558\ub294 \uae30\ub098\uae34 \ud504\ub85c\uc138\uc2a4\ub97c \uc758\ubbf8\ud588\uc2b5\ub2c8\ub2e4. \u200b \uadf8\ub7ec\ub098 \ud074\ub77c\uc6b0\ub4dc\ub294 \u201c\ubbfc\ucca9\uc131\u201d\uc744 \uac16\ucd98 \ubaa8\ub378\uc744 \uc0ac\uc6a9\ud574 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c\uc758 \ud601\uc2e0\uc744 \uc774\ub04c\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574, \uace0\uac1d\uc774 \uc81c\ud488\uc744 \ud3c9\uac00\ud558\uace0 \uac1c\ubc1c\uc790\uc5d0\uac8c \ud53c\ub4dc\ubc31\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uc194\ub8e8\uc158\ub4e4\uc744 \uc2e0\uc18d\ud558\uac8c \ucd9c\uc2dc\ud558\ub294 \uac83\uc774 \uac00\ub2a5\ud558\uac8c \ub410\uc2b5\ub2c8\ub2e4. \uacb0\uacfc\uc801\uc73c\ub85c \uba70\uce60 \ub610\ub294 \uba87 \uc8fc \uc548\uc5d0 \uac1c\uc120 \uc0ac\ud56d\uc744 \ube60\ub974\uac8c \ud30c\uc545\ud558\uace0, \uc5c5\uadf8\ub808\uc774\ub4dc\ub41c \uae30\ub2a5\uc744 \uc2e0\uc18d\ud788 \ucd94\uac00\ud560 \uc218 \uc788\uac8c \ub41c \uac83\uc785\ub2c8\ub2e4. \uc774\ub294 \ub2e4\uc591\ud55c \ucc44\ub110\uacfc \uace0\uac1d\uc744 \uc5f0\uacb0\uc2dc\ud0ac \ub54c \ud6a8\uc728\uc131\uc744 \ub354\uc6b1 \ub192\uc77c \uc218 \uc788\ub3c4\ub85d \ube60\ub978 \ud601\uc2e0\uc744 \uc774\ub904\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p id=\"SE-4b66c5df-4dab-42f1-82ad-90e37a31d879\" class=\"se-text-paragraph se-text-paragraph-align-justify \"><strong><span id=\"SE-3ef8e67b-1057-4a68-8b7d-6232c7e76aa8\" class=\"se-fs-fs19 se-ff- \">Q. \uc778\uacf5\uc9c0\ub2a5(AI)\uc740 \ub2e4\uc591\ud55c \uc0b0\uc5c5\uc758 \ube44\uc988\ub2c8\uc2a4\uc5d0\uc11c \ud070 \uac00\ub2a5\uc131\uc744 \uac00\uc9c0\uace0 \uc788\ub294 \uae30\uc220\uc785\ub2c8\ub2e4. AI\uac00 \uace0\uac1d \uc11c\ube44\uc2a4\uc640 \ucee8\ud0dd\uc13c\ud130\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc740 \ubb34\uc5c7\uc77c\uae4c\uc694?<\/span><\/strong><\/p>\n<p id=\"SE-6d67cb5a-3823-4b5b-8d22-2d7f83df2c6f\" class=\"se-text-paragraph se-text-paragraph-align-justify \"><span id=\"SE-0a6a8372-ea24-423e-804e-291ca9457661\" class=\"se-fs-fs16 se-ff- \">A. (Art Schoeller)<\/span><span id=\"SE-797a0f0d-412f-458e-bd76-cc58008d22fd\" class=\"se-fs-fs16 se-ff- \">\u00a0\u2013 \ub9ce\uc740 \uae30\uc5c5\ub4e4\uc774 AI \uae30\uc220\uc744 \ucee8\ud0dd\uc13c\ud130\uc5d0 \ub3c4\uc785\ud574 \uc0c1\ub2f4\uc0ac\uc758 \uc218\ub97c \uc904\uc784\uc73c\ub85c\uc368 \ube44\uc6a9\uc744 \ud06c\uac8c \uc808\uac10\uc2dc\ud0ac \uac83\uc73c\ub85c \uc608\uc0c1\ud569\ub2c8\ub2e4. \ud56d\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \uc751\ub300\ud588\ub358 \uace0\uac1d \ubb38\uc758\uc5d0 \ub300\ud55c \uc751\ub2f5\uc744 \uc790\ub3d9\ud654\ud568\uc73c\ub85c\uc368 \ube44\uc6a9\uc744 \uc808\uac10\uc2dc\ud0ac \uc218 \uc788\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p id=\"SE-6558d3f3-8414-4518-94d9-2b5ec19b8cfa\" class=\"se-text-paragraph se-text-paragraph-align-justify \"><span id=\"SE-228d2cff-0ce8-400c-ae5b-e3351f778de5\" class=\"se-fs-fs16 se-ff- \">\ub610\ud55c, AI\ub294\u00a0<\/span><span id=\"SE-b566d1aa-0a1c-48e1-ba1a-2c7ce0213800\" class=\"se-fs-fs16 se-ff- \">\uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d\uc758 \ubcf5\uc7a1\ud55c \uc694\uad6c\uc0ac\ud56d\uc5d0 \ubcf4\ub2e4 \uc798 \uc751\ub300\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automated-routing\">\uace0\uae09 \ub77c\uc6b0\ud305 \uae30\ub2a5<\/a>\uacfc <a href=\"https:\/\/www.genesys.com\/ko-kr\/omnichannel\">\uc634\ub2c8\ucc44\ub110<\/a> \uc5ed\ub7c9\uc744 \ud65c\uc6a9\ud574 \uace0\uac1d\uacfc \uc0c1\ub2f4\uc0ac \uac04\uc758 \uc18c\ud1b5\uc744 \ub354\uc6b1 \uc6d0\ud65c\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4<\/span><span id=\"SE-ae2881b2-0a5e-46e7-8b7b-c71ebd271c42\" class=\"se-fs-fs16 se-ff- \">.\u00a0<\/span><span id=\"SE-d091d327-99a8-4c5f-a839-0cc9258325b3\" class=\"se-fs-fs16 se-ff- \">\uc774\uc640 \ub354\ubd88\uc5b4,<\/span><span id=\"SE-c3734de5-295a-4571-8b60-f0400fd18d7d\" class=\"se-fs-fs16 se-ff- \">\u00a0\uace0\uac1d \uc5ec\uc815\uc5d0\uc11c\uc758 \u2018\ud56b\uc2a4\ud31f\u2019\uc744 \uc0ac\uc804\uc5d0 \uc778\uc9c0\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc5d0 \uace0\uac1d\uacfc\uc758 \ub9c8\ucc30 \uc9c0\uc810\uc5d0\uc11c \ubb38\uc81c\ub97c \uc6d0\ub9cc\ud788 \ud574\uacb0\ud558\ub294 \uac83\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/span><\/p>\n<p id=\"SE-20d8c743-8b2e-4854-bb68-2fb16d93086e\" class=\"se-text-paragraph se-text-paragraph-align-justify \"><strong><span id=\"SE-0db38a0e-b7af-488b-a205-975f6cf1a79c\" class=\"se-fs-fs19 se-ff- \">Q. \ud074\ub77c\uc6b0\ub4dc\uac00 \ucee8\ud0dd\uc13c\ud130 AI \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc81c\uacf5 \ud558\ub294 \ub370 \uc5b4\ub5a4 \uc5ed\ud560\uc744 \ud558\ub098\uc694?<\/span><\/strong><\/p>\n<p id=\"SE-c92ab6e7-a4fe-45a3-a0d3-a1802c0cb1b0\" class=\"se-text-paragraph se-text-paragraph-align-justify \"><span id=\"SE-b6748efa-b936-4587-8f6b-10daf4d70e6c\" class=\"se-fs-fs16 se-ff- \">A. (Art Schoeller)<\/span><span id=\"SE-efdb608a-86e4-452b-b83f-b274d98a5c99\" class=\"se-fs-fs16 se-ff- \">\u00a0\u2013\u00a0<\/span><span id=\"SE-4b33c758-ed92-4699-9beb-5bb9af1916e9\" class=\"se-fs-fs16 se-ff- \">AI \uae30\uc220\uc744 \uad6c\ud604\ud558\ub294 \ub370\uc5d0\ub294 \ub9ce\uc740 \ub370\uc774\ud130\uc640 \uace0\uc720\ud55c \uadf8\ub798\ud53d \ucc98\ub9ac \uc7a5\uce58(GPU) \ud558\ub4dc\uc6e8\uc5b4\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\ub2a5\uc740 \uc628\ud504\ub808\ubbf8\uc2a4 \ud50c\ub7ab\ud3fc \ubcf4\ub2e4\ub294 \ud074\ub77c\uc6b0\ub4dc \uc11c\ube44\uc2a4\ub85c \ubcf4\ub2e4 \uc27d\uac8c \uc81c\uacf5\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span id=\"SE-82ff5058-105d-4c40-8065-895a649698c0\" class=\"se-fs-fs16 se-ff- \">\u00a0\uc790\uc5f0\uc5b4 \ucc98\ub9ac\uac00 \ud544\uc694\ud55c \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc740 \uad6c\uae00, \uc544\ub9c8\uc874, IBM, \ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8\uc640 \uac19\uc740 \uae30\uc5c5\uc5d0\uc11c \ubcf4\ub2e4 \uc27d\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ud074\ub77c\uc6b0\ub4dc \uc11c\ube44\uc2a4\ub97c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p id=\"SE-e065b4d5-27a5-4ecb-a0bb-08aa6788960b\" class=\"se-text-paragraph se-text-paragraph-align-justify \"><strong><span id=\"SE-cbfe2e6f-ff4f-4291-932d-2dab072918fc\" class=\"se-fs-fs19 se-ff- \">Q. CCaaS (\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130)\ub85c \uc774\uc804 \ud560 \ub54c \uace0\ub824\ud574\uc57c \ud560 \uae30\ud0c0 \uc0ac\ud56d\uc740 \ubb34\uc5c7\uc77c\uae4c\uc694?<\/span><\/strong><\/p>\n<p id=\"SE-c22e9ee3-70be-4a64-849d-a4162f2138d1\" class=\"se-text-paragraph se-text-paragraph-align-justify \"><span id=\"SE-8a4082e2-89a6-4831-96dd-a12cae5d9468\" class=\"se-fs-fs16 se-ff- \">A. (Art Schoeller)<\/span><span id=\"SE-074a8cbe-027c-4736-bf39-8f503064dc77\" class=\"se-fs-fs16 se-ff- \">\u00a0\u2013 \uc77c\ubd80 \uae30\uc5c5\uc5d0\uc11c\ub294\u00a0<\/span><span id=\"SE-cac48c11-fbb0-4fbe-8e2c-a33bdabbbfe5\" class=\"se-fs-fs16 se-ff- \">\uacc4\uc808\uc801 \uc694\uc778\uc774\ub098 \ube44\uc988\ub2c8\uc2a4\uc758 \ud2b9\uc131\uc5d0 \ub530\ub77c \uc0c1\ub2f4 \ud2b8\ub798\ud53d\uc774 \uc99d\uac00 \ub610\ub294 \uac10\uc18c\ud558\ub294 \uc2dc\uae30 \ub610\ub294 \uc0c1\ud669\uc744 \ub300\ube44\ud574 \ucee8\ud0dd\uc13c\ud130\ub97c \uc720\uc5f0\ud558\uac8c \ud655\uc7a5\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.\u00a0<\/span><span id=\"SE-9ea50940-733e-4984-8653-ba05e66429c7\" class=\"se-fs-fs16 se-ff- \">\uc608\ub97c \ub4e4\uc5b4 \uc5f0\ud734 \uae30\uac04 \ub3d9\uc548 \uc0c1\ub2f4\uc774 \ud3ed\uc8fc\ud558\ub294 \uc628\ub77c\uc778 \ub9c8\ucf13\uc774\ub098, \uc5f0\uac04 \ub4f1\ub85d \uae30\uac04 \ub3d9\uc548 \ub354\uc6b1 \ub9ce\uc740 \uc0c1\ub2f4\uc774 \ud544\uc694\ud55c \uae30\uc5c5\ub4e4\uc744 \uc0dd\uac01\ud574 \ubcf4\uba74 \ub429\ub2c8\ub2e4. <\/span><span id=\"SE-c085657d-a411-45b0-b150-502a2f11ee79\" class=\"se-fs-fs16 se-ff- \">\ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc744 \ud65c\uc6a9\ud558\uba74 \ud558\ub098\uc758 \uc2dc\uc2a4\ud15c\uc5d0\uc11c \uc5ec\ub7ec \ucc44\ub110\uc5d0 \ub300\ud55c \ud1b5\ud569 \ud2b8\ub798\ud53d \uad00\ub9ac \ubc0f \ub9ac\ud3ec\ud305, \ud3c9\uac00\ub97c \ub354\uc6b1 \ud6a8\uc728\uc801\uc73c\ub85c \uc9c4\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p id=\"SE-8eacd1d1-cdcc-41ad-aa8e-15260db14e11\" class=\"se-text-paragraph se-text-paragraph-align-justify \">\ud074\ub77c\uc6b0\ub4dc \uae30\uc220\uc758 \uc774\uc810\uc5d0 \ub300\ud55c \uc778\uc2dd\uc774 \ub192\uc544\uc9c0\uba74\uc11c \uad6d\ub0b4\uc758 \ub2e4\uc591\ud55c \uc870\uc9c1\uc774 \uc628\ud504\ub808\ubbf8\uc2a4\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc774\ub3d9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc911\uc694\ud55c \uc0ac\uc2e4\uc740 \uc870\uc9c1\uc774 \uc628\ud504\ub808\ubbf8\uc2a4 \ucee8\ud0dd \uc13c\ud130\uc640 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130\uc911 \uc120\ud0dd\uc744 \ud574\uc57c\ud558\uae30 \uc804\uc5d0 \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601\uc5d0 \ub354 \uc801\ud569\ud55c \uac83\uc744 \uc120\ud0dd\ud560 \uc218 \uc788\ub3c4\ub85d \uac01\uac01\uc758 \uc774\uc810\uacfc \uacfc\uc81c\ub97c \uc644\uc804\ud788 \uc774\ud574\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc804\ud658\uc744 \uc704\ud574 \uace0\ub824\ud574\uc57c \ud560 10\uac00\uc9c0 \uc0ac\ud56d &#8211; <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/10-consideration-moving-cc-to-cloud\">\ubc31\uc11c<\/a>\ub97c \ud1b5\ud574 \ud074\ub77c\uc6b0\ub4dc\uc758 \uc7a5\uc810\uc744 \ub354 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]\uc9c1\uc6d0\uc758 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd94\ub294 \uac83\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c \uae30\uc5c5\uc740 \uace0\uac1d\uc744 \ucd5c\uc6b0\uc120\uc73c\ub85c \uc0dd\uac01\ud558\uace0 \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uacfc \uc18c\ud1b5\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 \ub9ce\uc740 \uae30\uc5c5\uc774 CCaaS(\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130; \uae30\uc5c5\uc774 \uace0\uac1d \uc13c\ud130 \uc81c\uacf5\uc5c5\uccb4\uc758 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ud65c\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158) \uc194\ub8e8\uc158\uc744 \uace0\ub824\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc628\ud504\ub808\ubbf8\uc2a4\uc640 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ube44\uad50\uc5d0 \uc55e\uc11c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\uc758 \uc815\uc758\ub294 \ubb34\uc5c7\uc77c\uae4c\uc694? \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub294 \uc778\ud130\ub137 \uc11c\ubc84\uc5d0\uc11c \ud638\uc2a4\ud305\ub418\uc5b4, \ubaa8\ub4e0 [&hellip;]<\/p>\n","protected":false},"author":844,"featured_media":376699,"template":"","tax_priority":[],"tax_blogtype":[],"tax_blogcategory":[13088],"tax_contenttheme":[14874,14877],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-463102","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogcategory-business-optimization-ko-kr","tax_contenttheme-level-up-your-technology-ko-kr","tax_contenttheme-grow-your-business-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/463102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/844"}],"version-history":[{"count":10,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/463102\/revisions"}],"predecessor-version":[{"id":463114,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/463102\/revisions\/463114"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/376699"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=463102"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=463102"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=463102"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=463102"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=463102"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=463102"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=463102"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=463102"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=463102"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=463102"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=463102"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=463102"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=463102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}