{"id":462222,"date":"2023-02-01T09:28:59","date_gmt":"2023-02-01T17:28:59","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/%eb%a6%ac%ed%85%8c%ec%9d%bc-cx%eb%a5%bc-%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ea%b8%b0%eb%b0%98%ec%9c%bc%eb%a1%9c-%ec%a0%84%ed%99%98%ed%95%b4%ec%95%bc-%ed%95%98%eb%8a%94-7%ea%b0%80%ec%a7%80-%ec%9d%b4"},"modified":"2023-02-01T15:25:56","modified_gmt":"2023-02-01T23:25:56","slug":"7-reasons-retail-cx-is-better-on-the-cloud","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/7-reasons-retail-cx-is-better-on-the-cloud","title":{"rendered":"\ub9ac\ud14c\uc77c CX\ub97c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc73c\ub85c \uc804\ud658\ud574\uc57c \ud558\ub294 7\uac00\uc9c0 \uc774\uc720"},"content":{"rendered":"

[vc_section][vc_row][vc_column][vc_column_text]\uc634\ub2c8\ucc44\ub110 \uc1fc\ud551, \uac1c\uc778\ud654, \ub2e4\uc591\ud55c \uace0\uac1d \ud589\ub3d9 \ub4f1 \uc774\ub294 \ubaa8\ub450 \uace0\uac1d\uc744 \uc911\uc2ec\uc5d0 \ub450\ub294 \ud601\uc2e0\uc801\uc778 \ub9ac\ud14c\uc77c \uacbd\ud5d8<\/a> \uc124\uacc4\uc5d0 \uc601\ud5a5\uc744 \uc90d\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ud074\ub77c\uc6b0\ub4dc\ub294 \uc774 \uacbd\ud5d8\uc744 \uc131\uacf5\uc73c\ub85c \uc774\ub044\ub294 \ub370 \ud544\uc218\uc785\ub2c8\ub2e4. \uc624\ub7ab\ub3d9\uc548 \ub9ac\ud14c\uc77c \uc5c5\uacc4\ub294 \uace0\uac1d \uc11c\ube44\uc2a4\uc640 \ucee8\ud0dd\uc13c\ud130\ub97c ‘\ube44\uc6a9’\uc73c\ub85c \uac04\uc8fc\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 e\ucee4\uba38\uc2a4\uac00 \ubd80\uc0c1\ud558\uace0 \ub514\uc9c0\ud138\uc774 \ube60\ub974\uac8c \ub3c4\uc785\ub418\uba74\uc11c \ucee8\ud0dd\uc13c\ud130\uc758 \uc5ed\ud560\uc740 \uac00\uc0c1 \uc2a4\ud1a0\uc5b4\uc758 \ucd5c\uc804\uc120\uc73c\ub85c \uaca9\uc0c1\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\uc81c \uc18c\ube44\uc790\ub4e4\uc740 \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \uc628\ub77c\uc778\uc5d0\uc11c \uad6c\uc785\ud558\ub294 \ub370 \ub354 \uc775\uc219\ud574\uc84c\uc2b5\ub2c8\ub2e4. \uc774\uc640 \ud568\uaed8 \ube0c\ub79c\ub4dc\ub97c \ub300\ud45c\ud558\uc5ec \uc778\ud130\ub799\uc158 \ucd5c\uc77c\uc120\uc5d0\uc11c \uace0\uac1d\uacfc \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\uc758 \uc911\uc694\uc131\uc774 \uc810\uc810 \ucee4\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc220, \uc1fc\ud551 \ubc29\uc2dd, \uc18c\ube44\uc790 \ub9cc\uc871 \uc81c\uacf5 \ub4f1 \ub2e4\uc591\ud55c \ubd84\uc57c\uc5d0\uc11c \uc0c8\ub85c\uc6b4 \ub3c4\uc804\uc744 \ud558\ub294 \uac83\uc73c\ub85c \uc798 \uc54c\ub824\uc9c4 \ub9ac\ud14c\uc77c \uc5c5\uacc4\uac00 \ub180\ub78d\uac8c\ub3c4 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud558\ub294 \uc18d\ub3c4\ub294 \ub290\ub9bd\ub2c8\ub2e4. \ub9ac\ud14c\uc77c \uc5c5\uacc4\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \uc774\uc720\ub85c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc5c5\uadf8\ub808\uc774\ub4dc\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

    \n
  1. \ub2e8\uc77c \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud5c8\ube0c\uc5d0\uc11c CX\ub97c \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/strong><\/li>\n<\/ol>\n

    \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud558\uba74 \ubc29\ub300\ud55c \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640 \uc2dc\uc2a4\ud15c, \ud30c\ud2b8\ub108 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc744 \ud074\ub77c\uc6b0\ub4dc \uace0\uac1d \uacbd\ud5d8(CX) \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud5c8\ube0c\ub97c \ud1b5\ud574 \ud1b5\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ub370\uc774\ud130\ub97c \uc5f0\uacb0\ud558\uc5ec \ub354 \ub098\uc740 \uc778\uc0ac\uc774\ud2b8\uc640 \uc131\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130\uc640 \uc2dc\uc2a4\ud15c, \ud234\uc744 \ud1b5\ud569\ud558\uba74 \uc2f1\uae00 \ubdf0\ub97c \ud1b5\ud574 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \ud55c\ub208\uc5d0<\/a> \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc6d0\ud65c\ud55c \uc634\ub2c8\ucc44\ub110 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc218\uc6d4\ud558\uac8c \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d \uc5ec\uc815\uc744 \uc774\uc0c1\uc801\uc73c\ub85c \uc870\uc728\ud560 \uc218 \uc788\uc73c\uba70 \uad00\ub9ac\ub3c4 \ub354\uc6b1 \uc26c\uc6cc\uc9d1\ub2c8\ub2e4.<\/p>\n

      \n
    1. \uace0\uac1d \ud589\ub3d9\uc744 \ud30c\uc545\ud558\uace0 \uace0\uac1d\uc744 \ub354 \uc798 \uc774\ud574\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/strong><\/li>\n<\/ol>\n

      \uace0\uac1d\uc740 \uc2e4\uc81c \ub9e4\uc7a5\uacfc \ub514\uc9c0\ud138 \uc2a4\ud1a0\uc5b4\ub97c \uc624\uac00\uba70 \uc81c\ud488, \uc81c\ud488 \uc124\uba85, \ub9ac\ubdf0 \ub4f1\uc744 \uac80\uc0c9\ud558\uace0 \ud074\ub9ad\ud569\ub2c8\ub2e4. \ub54c\ubb38\uc5d0 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \ud30c\uc545\ud558\uae30\uac00 \uc27d\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc81c\ub300\ub85c \ub41c \ud074\ub77c\uc6b0\ub4dc CX \ud50c\ub7ab\ud3fc<\/a>\uc744 \uc0ac\uc6a9\ud558\uba74 \uc5ec\ub7ec \uacf3\uc5d0\uc11c\uc758 \ubaa8\ub4e0 \uace0\uac1d \uc5ec\uc815<\/a>\uc744 \ucd94\uc801\ud558\uace0 \ubaa8\ub2c8\ud130\ub9c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574 \uac1c\uc778\ud654\ub41c \ub9de\ucda4\ud615 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc640 \uae30\ub300\uc5d0 \ubd80\uc751\ud558\ub294 \ud0c1\uc6d4\ud55c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc744 \uc815\ud655\ud558\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc5d0 \uac00\ub2a5\ud55c \uc77c\uc785\ub2c8\ub2e4.<\/p>\n

        \n
      1. \ub354 \ub098\uc740 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/strong><\/li>\n<\/ol>\n

        \ub9ac\ud14c\uc77c \uc5c5\uccb4\ub294 \uc0c1\uc2dc\uc801\uc778 \uc1fc\ud551\uacfc \uac1c\uc778\ud654\ub41c \uacbd\ud5d8, \uc634\ub2c8\ucc44\ub110 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud558\uba74 \ub9ac\ud14c\uc77c \uc5c5\uccb4\ub294 \uace0\uac1d \ub370\uc774\ud130\uc5d0 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uac1c\uc778\ud654\ub418\uace0, \uc608\uce21 \uac00\ub2a5\ud558\uace0, \ub2a5\ub3d9\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\uc640 \ub9e4\uc7a5 \uc9c1\uc6d0\uc740 \uc0ac\uc6a9\ud558\ub294 \ucc44\ub110\uc5d0 \uad00\uacc4\uc5c6\uc774 \uace0\uac1d \uae30\ub85d\uacfc \uc8fc\ubb38 \uc0c1\ud0dc\ub97c \uc989\uc2dc \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

          \n
        1. \uc218\uc694 \uae09\uc99d \uc2dc \uc9c0\uc6d0 \ub9ac\uc18c\uc2a4\ub97c \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/strong><\/li>\n<\/ol>\n

          \ub9ac\ud14c\uc77c \uc5c5\uccb4\ub294 \uc5f0\ub9d0\uc5f0\uc2dc, \uba85\uc808, \uc138\uc77c, \ud504\ub85c\ubaa8\uc158 \uae30\uac04\uc5d0 \uae09\uc99d\ud558\ub294 \ub9ac\uc18c\uc2a4 \uc694\uad6c\uc5d0 \ubbfc\ucca9\ud558\uac8c \ub300\uc751\ud574\uc57c \ud569\ub2c8\ub2e4. \uc720\uc5f0\uc131\uacfc \uc218\uc694\uc5d0 \ub530\ub978 \ud655\uc7a5 \uae30\ub2a5\uc740 \ud074\ub77c\uc6b0\ub4dc\uac00 \uac00\uc9c4 \ud070 \uc774\uc810\uc785\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 CX \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\uba74 \uc2dc\uc7a5 \ubc0f \uc18c\ube44\uc790 \uc694\uad6c\uc5d0 \ub530\ub77c \uc6b4\uc601\uc744 \uc870\uc815\ud558\uace0 \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 CX\ub97c \ud1b5\ud574 \uc2e4\uc0ac\uc6a9\uc5d0 \ud544\uc694\ud55c \ub9ac\uc18c\uc2a4\ub97c \ube44\uc6a9 \ud6a8\uacfc\uc801\uc73c\ub85c \ud655\ubcf4\ud55c \ub2e4\uc74c, \ud544\uc694\uc5d0 \ub530\ub77c \uc2e0\uc18d\ud558\uac8c \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

            \n
          1. TCO\ub97c \uc808\uac10\ud558\uace0, \uae30\uc220 \ubd80\ucc44\ub97c \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/strong><\/li>\n<\/ol>\n

            \uc624\ub798\ub41c \uae30\uc220\uc5d0\ub294 \ub9ce\uc740 \ube44\uc6a9\uc774 \uc18c\uc694\ub429\ub2c8\ub2e4. \uc720\uc9c0 \ubcf4\uc218\uac00 \uc5b4\ub835\uace0, \uc218\uc815\ud558\ub294 \ub370 \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4e4\uba70, \uae30\uc874 \uc778\ud504\ub77c\uc5d0 \uc0c8\ub85c\uc6b4 \uae30\uc220\uc744 \ud1b5\ud569<\/a>\ud558\ub294 \uc77c\ub3c4 \uc27d\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud558\uba74 IT\uc758 \uae30\uc220 \uc9c0\uc6d0 \uc5ed\ub7c9\uc774 \ud655\ub300\ub418\uace0, \ud601\uc2e0\uc758 \uae30\ud68c\uac00 \uc99d\uac00\ud558\uba70, \uc6b4\uc601 \ube44\uc6a9\uc774 \uc808\uac10\ub429\ub2c8\ub2e4. \ucd1d \uc18c\uc720 \ube44\uc6a9(TCO) \ubd84\uc11d \uacb0\uacfc\uc5d0 \ub530\ub974\uba74, \uc5d4\ud130\ud504\ub77c\uc774\uc988 \ub9ac\ud14c\uc77c \uc5c5\uccb4\uac00 \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud558\uba74 \uc0c1\ub2f4\uc0ac\ub2f9 \ucd5c\ub300 40%\uc758 \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\ub2e4\uace0 \ud569\ub2c8\ub2e4.<\/p>\n

              \n
            1. \ub354\uc6b1 \ube60\ub974\uace0 \uc9c0\uc18d\uc801\uc73c\ub85c \ud601\uc2e0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/strong><\/li>\n<\/ol>\n

              \uc9c0\uae08\uc740 \uc634\ub2c8\ucc44\ub110 \uc1fc\ud551, \uac1c\uc778\ud654\ub41c \ub9de\ucda4\ud615 \uacbd\ud5d8, \uc6b0\uc218\ud55c \uc81c\ud488 \uc81c\uacf5\uc5d0 \uc9d1\uc911\ud574\uc57c \ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ub54c\uac00 \ub418\uba74 \uc5ec\uae30\uc11c \ud55c \ubc1c \ub354 \ub098\uc544\uac00, \uace0\uac1d\uc758 \ubb3c\ub9ac\uc801 \uc704\uce58\uc640 \ub514\uc9c0\ud138 \uc704\uce58 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc77c\uad00\ub418\uace0 \uc6d0\ud65c\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\ub294 \uc774\ucc98\ub7fc \ubcc0\ud654\ud558\ub294 \uc694\uad6c \uc0ac\ud56d\uacfc \uc6d0\ud558\ub294 \uac1c\uc120 \uc0ac\ud56d\uc744 \ubaa8\ub450 \uc218\uc6a9\ud560 \uc218 \uc788\ub294 \uc720\uc5f0\ud55c \ud50c\ub7ab\ud3fc\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub9ac\ud14c\uc77c CX \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud5c8\ube0c\ub97c \ud1b5\ud574 \ud601\uc2e0\uc801\uc778 \uae30\uc220\uc744 \uc190\uc27d\uac8c \ud1b5\ud569<\/a>\ud558\uc5ec \ucc28\ubcc4\ud654\uc5d0 \uc18d\ub3c4\ub97c \ub192\uc774\uace0, \uc81c\ud55c\ub41c \ub9ac\uc18c\uc2a4\ub97c \uc804\ub7b5\uc801 \uc6b0\uc120 \uc21c\uc704\uc5d0 \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc73c\ub85c \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

                \n
              1. \u00a0 \u00a0 \ube0c\ub79c\ub4dc\ub9cc\uc758 \ucc28\ubcc4\ud654\ub41c CX\ub97c \uc124\uacc4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/strong><\/li>\n<\/ol>\n

                \ub9ac\ud14c\uc77c \ubd80\ubb38\uc758 \uacbd\uc7c1\uc740 \uce58\uc5f4\ud569\ub2c8\ub2e4. \uc18c\ube44\uc790\ub294 \uafb8\uc900\ud788 \ub2e4\ub978 \ube0c\ub79c\ub4dc\uc640 \ube44\uc988\ub2c8\uc2a4, \uc11c\ube44\uc2a4\uc758 \uc720\ud639\uc744 \ubc1b\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\uc5d0 \uacc4\uc18d \uba38\ubb3c\ub3c4\ub85d \ud558\ub824\uba74 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc77c\uad00\ub418\uace0 \ucc28\ubcc4\ud654\ub41c, \uace0\uc720\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \uc801\uc751\ud615 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ube0c\ub79c\ub4dc\uc5d0 \ud544\uc694\ud55c \ucc28\ubcc4\ud654\ub97c \ucc3d\ucd9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud0c1\uc6d4\ud55c \uace0\uac1d \uc11c\ube44\uc2a4\ub294 \uc18c\ube44\uc790\uc758 \ucda9\uc131\ub3c4\ub97c \ud655\ubcf4\ud558\uace0 \ub9ac\ud14c\uc77c \ube44\uc988\ub2c8\uc2a4\uc5d0\uc11c \uc131\uacf5\ud558\uae30 \uc704\ud55c \ub2e4\uc591\ud55c \ub178\ub825 \uc911\uc5d0\uc11c\ub3c4 \uac00\uc7a5 \uac15\ub825\ud55c \ucc28\ubcc4\ud654 \uc694\uc18c\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\ub294 \ub2e8\uc21c\ud788 \uc88b\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uac83 \uadf8 \uc774\uc0c1\uc774\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ub9c8\ucf00\ud305, \uc601\uc5c5, \uc11c\ube44\uc2a4 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc18c\ube44\uc790\uc758 \uacbd\ud5d8\uacfc \uc778\ud130\ub799\uc158, \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc5f0\uacb0\ud574\uc57c \ud569\ub2c8\ub2e4. \uacbd\ud5d8\uc744 \uc5f0\uacb0\ud558\uace0 \uace0\uac1d\uc744 \uc774\ud574\ud558\uace0 \uacbd\uccad\ud55c\ub2e4\ub294 \ub290\ub08c<\/a>\uc744 \uc8fc\ub294 \ubc29\uc2dd\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \ucc38\uc5ec\ub97c \uc801\uadf9 \uc774\ub04c\uc5b4 \ub0bc \ub54c, \uace0\uac1d\uacfc \ube0c\ub79c\ub4dc \uac04\uc5d0 \uc9c4\uc815\ud55c \uc720\ub300\uac10\uc774 \ud615\uc131\ub429\ub2c8\ub2e4. \ube0c\ub79c\ub4dc \ucda9\uc131\ub3c4\ub294 \uc774\ub807\uac8c \uad6c\ucd95\ub429\ub2c8\ub2e4. \uc774\ub294 \ud074\ub77c\uc6b0\ub4dc\ub97c \uae30\ubc18\uc73c\ub85c \ud1b5\ud569 \uad6c\ucd95\ub41c \ub9ac\ud14c\uc77c CX \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud5c8\ube0c \uc5c6\uc774\ub294 \ubd88\uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n

                \uac1c\uc778\ud654\ub41c \uc1fc\ud551 \uacbd\ud5d8 \uc81c\uacf5\uc73c\ub85c \uace0\uac1d \ucda9\uc131\ub3c4 \ud5a5\uc0c1\uacfc \ub9e4\ucd9c \uc99d\ub300\uc758 \ubaa9\ud45c\ub97c \ubaa8\ub450 \ub2ec\uc131\ud558\uc138\uc694.
                \n                \ub9ac\ud14c\uc77c \ubc0f \uc720\ud1b5 \uace0\uac1d \uc11c\ube44\uc2a4 \uc194\ub8e8\uc158 \ubc14\ub85c\uac00\uae30<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

                [vc_section][vc_row][vc_column][vc_column_text]\uc634\ub2c8\ucc44\ub110 \uc1fc\ud551, \uac1c\uc778\ud654, \ub2e4\uc591\ud55c \uace0\uac1d \ud589\ub3d9 \ub4f1 \uc774\ub294 \ubaa8\ub450 \uace0\uac1d\uc744 \uc911\uc2ec\uc5d0 \ub450\ub294 \ud601\uc2e0\uc801\uc778 \ub9ac\ud14c\uc77c \uacbd\ud5d8 \uc124\uacc4\uc5d0 \uc601\ud5a5\uc744 \uc90d\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ud074\ub77c\uc6b0\ub4dc\ub294 \uc774 \uacbd\ud5d8\uc744 \uc131\uacf5\uc73c\ub85c \uc774\ub044\ub294 \ub370 \ud544\uc218\uc785\ub2c8\ub2e4. \uc624\ub7ab\ub3d9\uc548 \ub9ac\ud14c\uc77c \uc5c5\uacc4\ub294 \uace0\uac1d \uc11c\ube44\uc2a4\uc640 \ucee8\ud0dd\uc13c\ud130\ub97c ‘\ube44\uc6a9’\uc73c\ub85c \uac04\uc8fc\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 e\ucee4\uba38\uc2a4\uac00 \ubd80\uc0c1\ud558\uace0 \ub514\uc9c0\ud138\uc774 \ube60\ub974\uac8c \ub3c4\uc785\ub418\uba74\uc11c \ucee8\ud0dd\uc13c\ud130\uc758 \uc5ed\ud560\uc740 \uac00\uc0c1 \uc2a4\ud1a0\uc5b4\uc758 \ucd5c\uc804\uc120\uc73c\ub85c \uaca9\uc0c1\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uc18c\ube44\uc790\ub4e4\uc740 \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \uc628\ub77c\uc778\uc5d0\uc11c \uad6c\uc785\ud558\ub294 \ub370 […]<\/p>\n","protected":false},"author":185,"featured_media":442744,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[13216,17620,13126],"tax_contenttheme":[14872,14874],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[17035],"tax_segment":[],"class_list":["post-462222","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr","tax_blogcategory-digital-ko-kr","tax_blogcategory-industries-ko-kr","tax_blogcategory-cloud-ko-kr","tax_contenttheme-improve-customer-experience-ko-kr","tax_contenttheme-level-up-your-technology-ko-kr","tax_sector-retail-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/462222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/185"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/462222\/revisions"}],"predecessor-version":[{"id":465347,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/462222\/revisions\/465347"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/442744"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=462222"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=462222"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=462222"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=462222"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=462222"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=462222"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=462222"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=462222"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=462222"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=462222"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=462222"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=462222"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=462222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}