{"id":461513,"date":"2023-01-03T00:04:35","date_gmt":"2023-01-03T08:04:35","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=461513"},"modified":"2023-01-03T00:04:35","modified_gmt":"2023-01-03T08:04:35","slug":"not-all-cloud-contact-centers-are-the-same","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/not-all-cloud-contact-centers-are-the-same","title":{"rendered":"\ubaa8\ub4e0 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\uac00 \ub2e4 \uac19\uc740 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\ub9ce\uc740 \ucf5c\uc13c\ud130\ub4e4\uc774 \ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc744 \uc11c\ub450\ub974\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4\uc5d0 \ubbfc\ucca9\uc131\uacfc \uc720\uc5f0\uc131\uc744 \ubd80\uc5ec\ud558\uace0, \uace0\uc815 \ube44\uc6a9\uc740 \ubb3c\ub860 IT \uc2dc\uc2a4\ud15c \uac1c\ubc1c \ubc0f \ucd08\uae30 \uad6c\ucd95 \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc8fc\uae30\uc801\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8 \ub418\ub294 \ucd5c\uc2e0 \uae30\uc220\ub4e4\uc744 \ucd94\uac00 \ube44\uc6a9\uc774\ub098 \ubcc4\ub3c4\uc758 \uc5c5\uadf8\ub808\uc774\ub4dc \uc791\uc5c5 \uc5c6\uc774 \ube60\ub974\uace0 \uc27d\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uac83\ub3c4 \ud074\ub77c\uc6b0\ub4dc\uc758 \uc7a5\uc810\uc785\ub2c8\ub2e4.<\/p>\n<p>\u200b\ud558\uc9c0\ub9cc, \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud560 \ub54c \ubc18\ub4dc\uc2dc \ub4e4\uc5ec\ub2e4\ubd10\uc57c \ud560 \uc0ac\ud56d\uc774 \uba87 \uac00\uc9c0 \uc788\uc2b5\ub2c8\ub2e4. \ub2e8\uc21c\ud788 \uae30\uc874 \uad6c\ucd95\ud615 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ub370\uc774\ud130 \uc13c\ud130\uc5d0 \uc62e\uae30\ub294 \uac83\uc744 \u2018\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\u2019\ub85c \ud64d\ubcf4\ud558\ub294 \uacf3\ub3c4 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc2e4\uc81c\ub85c, \uc2dc\uc7a5\uc5d0\ub294 \uae30\uc874 \uc628\ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158\uc744 SaaS(Software as a Service) \ud615\ud0dc\ub85c \uac89\ub9cc \ub2e8\uc7a5\ud55c \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc774 \uc801\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\u200b\ucee8\ud0dd\uc13c\ud130\ub97c \uc704\ud55c <a href=\"https:\/\/www.genesys.com\/ko-kr\/cloud-platform\">\ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc<\/a>\uc740 \ub2ec\ub77c\uc57c \ud569\ub2c8\ub2e4. \ub6f0\uc5b4\ub09c \uc218\uc900\uc758 \uc2e0\ub8b0\uc131\uacfc \ud655\uc7a5\uc131, \uc720\uc5f0\uc131, \uadf8\ub9ac\uace0 \ubcf4\uc548\uc131\uae4c\uc9c0 \uac16\ucdb0\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \uae30\ubc18\uc73c\ub85c \ucee8\ud0dd\uc13c\ud130 \uaddc\ubaa8\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \ud655\uc7a5\ud558\uac70\ub098 \ucd95\uc18c\ud558\uace0, \uc2dc\uc2a4\ud15c\uc744 \uc2e0\uc18d\ud558\uac8c \uac00\ub3d9\ud558\uace0, \ubcc0\uacbd \uc0ac\ud56d\uc744 \uc7ac\ube60\ub974\uac8c \uc801\uc6a9\ud558\uace0, \ub04a\uc784\uc5c6\uc774 \ubcc0\ud654\ud558\ub294 \uc2dc\uc7a5\uacfc \uace0\uac1d\uc758 \uae30\ub300\uc5d0 \ubd80\uc751\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc9c4\uc9dc \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub9cc\uc774 \uac00\ub2a5\ud55c \uc77c\uc785\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub807\ub2e4\uba74 \uc9c4\uc815\ud55c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub294 \ubb34\uc5c7\uc774 \ub2e4\ub97c\uae4c\uc694? \uc5b4\ub5a4 \uae30\uc900\uc73c\ub85c \uacf5\uae09\uc5c5\uccb4\ub97c \uc120\ud0dd\ud574\uc57c \ud560\uae4c\uc694?<\/p>\n<p>&nbsp;<\/p>\n<h4>\uc9c4\uc9dc \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\uc758 \uc870\uac74<\/h4>\n<p>&nbsp;<\/p>\n<p><strong>1. \ub9c8\uc774\ud06c\ub85c \uc11c\ube44\uc2a4 \uae30\ubc18 \uc544\ud0a4\ud14d\ucc98\ub97c \uac16\ucdb0\uc57c \ud569\ub2c8\ub2e4.<\/strong><\/p>\n<p>\uc81c\ub300\ub85c \ub41c \ud074\ub77c\uc6b0\ub4dc \uc2dc\uc2a4\ud15c\uc740 \ud655\uc7a5\uc131\uc774 \ub6f0\uc5b4\ub0a9\ub2c8\ub2e4. \uc2e0\uae30\uc220\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc190\uc27d\uac8c \ucd94\uac00\ud558\uace0 \uc5c5\ub370\uc774\ud2b8\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574\uc11c \ud544\uc694\ud55c \uac83\uc774 \ub9c8\uc774\ud06c\ub85c \uc11c\ube44\uc2a4 \uae30\ubc18\uc758 \uc124\uacc4\uc785\ub2c8\ub2e4.<\/p>\n<p><em>&lt;Genesys \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc \uc544\ud0a4\ud14d\uccd0&gt;<\/em><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-367681 size-full\" role=\"img\" src=\"https:\/\/www.genesys.com\/media\/cloud-platform-diagram-V2-final.svg\" alt=\"\" width=\"1050.1\" height=\"1074\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>\uc774 \ub9c8\uc774\ud06c\ub85c \uc11c\ube44\uc2a4 \uae30\ubc18 \uc544\ud0a4\ud14d\ucc98\ub294 \ub2e8\uc77c \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \ud558\ub098\uc529 \ud14c\uc2a4\ud2b8 \ubc0f \uc720\uc9c0 \uad00\ub9ac\ud560 \uc218 \uc788\ub294 \uc5ec\ub7ec \uac1c\uc758 \uac1c\ubcc4 \uae30\ub2a5 \uc870\uac01\uc73c\ub85c \ubd84\ud560\ud569\ub2c8\ub2e4. \uc774 \uac1c\ubcc4 \uae30\ub2a5\uc740 \uac01\uac01 \ub3c5\ub9bd\uc801\uc73c\ub85c \uc791\ub3d9\ud560 \uc218 \uc788\uace0 \ud544\uc694\uc5d0 \ub530\ub77c \uc5c5\ub370\uc774\ud2b8 \ubc0f \ubcc0\uacbd\ud560 \uc218 \uc788\ub294 \ud1b5\uc2e0, \ub370\uc774\ud130 \uc791\uc5c5, \uae30\uc220 \ubc88\ub4e4\uc774 \ud3ec\ud568\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \ubcc4\ub3c4\uc758 \uc124\uc815 \uc5c6\uc774\ub3c4 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \uc27d\uac8c \ucd94\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ub9c8\uc774\ud06c\ub85c \uc11c\ube44\uc2a4\ub85c \uc124\uacc4\ub41c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub294 \uc0c1\ub2f4\uc11d \uaddc\ubaa8\ub97c \ud0c4\ub825\uc801\uc73c\ub85c \ud655\uc7a5 \ubc0f \ucd95\uc18c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u200b<\/p>\n<p><strong>2. API \uc6b0\uc120 \uc811\uadfc \ubc29\uc2dd\uc744 \uac16\ucdb0\uc57c \ud569\ub2c8\ub2e4.<\/strong><\/p>\n<p>\uc55e\uc11c \uc5b8\uae09\ud55c \ub9c8\uc774\ud06c\ub85c \uc11c\ube44\uc2a4 \uc544\ud0a4\ud14d\ucc98\uac00 \uc81c\ub300\ub85c \uc791\ub3d9\ud558\uae30 \uc704\ud574\uc11c\ub294 API \uc6b0\uc120 \uc811\uadfc \ubc29\uc2dd\uc774 \ud544\uc218\uc785\ub2c8\ub2e4. API(Application Programming Interface)\ub294 \uc11c\ub85c \ub2e4\ub978 \ub450 \uac00\uc9c0 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uad6c\uc131 \uc694\uc18c\uac00 \uc11c\ub85c \ud1b5\uc2e0\ud560 \uc218 \uc788\uac8c \ud558\ub294 \uba54\ucee4\ub2c8\uc998\uc785\ub2c8\ub2e4. \uc989, \uac01\uac01\uc758 \uc11c\ube44\uc2a4\uac00 \uc798 \uc791\ub3d9\ud560 \uc218 \uc788\uac8c \ud558\ub294 \uac83\uc73c\ub85c, \ub9c8\uc774\ud06c\ub85c \uc11c\ube44\uc2a4\ub97c \uc6d0\ud65c\ud558\uac8c \uc5f0\ub3d9\ud558\uae30 \uc704\ud574\uc11c\ub294 API\ub97c \uc6b0\uc120\uc73c\ub85c \ud558\ub294 \uc124\uacc4\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p><strong>3. \uac1c\ubc29\ud615 API\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc5b4\ub514\uc11c\ub098 \ub370\uc774\ud130\uc5d0 \uc5f0\uacb0\ud560 \uc218 \uc788\uace0 \uc0c1\ud638 \uc6b4\uc601\uc774 \uac00\ub2a5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/strong><\/p>\n<p>\uac1c\ubc29\ud615 API\ub294 \ud2b9\uc815 \ud504\ub85c\uadf8\ub7a8\uc758 \uae30\ub2a5\uc774\ub098 \ub370\uc774\ud130\ub97c \ub2e4\ub978 \ud504\ub85c\uadf8\ub7a8\uc774 \uc811\uadfc\ud560 \uc218 \uc788\ub3c4\ub85d \ubbf8\ub9ac \uc815\ud55c \ud1b5\uc2e0 \uaddc\uce59\uc744 \uacf5\uac1c\ud558\uace0, \uc774\ub97c \uc790\uc720\ub86d\uac8c \uc774\uc6a9\ud560 \uc218 \uc788\uac8c \ud558\ub294 \uc11c\ube44\uc2a4\ub97c \ub9d0\ud569\ub2c8\ub2e4. \u2018\uc624\ud508 API\u2019 \u2018\uacf5\uc6a9 API\u2019\ub85c\ub3c4 \ubd88\ub9ac\ub294 \uc774 <a href=\"https:\/\/www.genesys.com\/ko-kr\/cloud-platform\/architecture\">\uac1c\ubc29\ud615 API<\/a>\ub97c \uc0ac\uc6a9\ud558\uba74 \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4\ub97c \ud1b5\ud574 \ub2e4\uc591\ud55c \uc2dc\uc2a4\ud15c\uacfc \ube60\ub974\uac8c \uc5f0\ub3d9\ud560 \uc218 \uc788\uace0, \uae30\uc5c5\uc758 \ud544\uc694\uc5d0 \ub9de\uac8c \ucee4\uc2a4\ud130\ub9c8\uc774\uc9d5\ud558\uc5ec \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc989, \ud544\uc694\ud55c \ub370\uc774\ud130\uc5d0 \ub300\ud55c \uac1c\ubc29\ud615 API \uc561\uc138\uc2a4\ub97c \ud1b5\ud574, \uc5b4\ub514\uc11c\ub098 \ub370\uc774\ud130\uc5d0 \uc5f0\uacb0\ud560 \uc218 \uc788\uace0 \uc0c1\ud638 \uc6b4\uc6a9\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4. \uadf8\ub7ec\ubbc0\ub85c \ub370\uc774\ud130\uac00 \ud0c0\uc0ac \ud074\ub77c\uc6b0\ub4dc \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc5d0 \uc788\ub4e0, \uc628\ud504\ub808\ubbf8\uc2a4 \ub370\uc774\ud130\uc13c\ud130 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc5d0 \uc788\ub4e0, \ud574\ub2f9 \ub370\uc774\ud130\uc5d0 \uc27d\uac8c \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<h5>&#8220;\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 \ub274\uc2a4\ub808\ud130\ub97c <a href=\"https:\/\/www.genesys.com\/ko-kr\/campaign\/subscribe-to-genesys-communications\">\uad6c\ub3c5<\/a>\ud558\uc5ec \ube14\ub85c\uadf8 \uc5c5\ub370\uc774\ud2b8\ub97c \uc774\uba54\uc77c\ub85c \ubc1b\uc544\ubcf4\uc138\uc694!&#8221;<\/h5>\n<p>&nbsp;<\/p>\n<p><strong>4. \uc790\ub3d9 \uc0c1\ub2f4\uc11d \uaddc\ubaa8 \ud655\uc7a5 \ubc0f \ucd95\uc18c\uac00 \ud0c4\ub825\uc801\uc73c\ub85c \uac00\ub2a5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/strong><\/p>\n<p>\uc608\uae30\uce58 \ubabb\ud55c \uc0c1\ud669 \ubc1c\uc0dd \uc2dc, \ud0c4\ub825\uc801\uc73c\ub85c \uc0c1\ub2f4\uc11d\uc744 \ud655\uc7a5\ud558\uac70\ub098 \ucd95\uc18c\ud558\ub294 \uac83\uc740 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4.\u00a0\ub9c8\uc774\ud06c\ub85c \uc11c\ube44\uc2a4\ub85c \uc124\uacc4\ub41c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub294 \uc790\ub3d9 \uc2a4\ucf00\uc77c \uadf8\ub8f9\uc744 \ud1b5\ud574 \uc720\uc5f0\ud55c \ub300\uc751\uc744 \ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p><strong>5. AI \uae30\uc220\uacfc \ud568\uaed8\ud574\uc57c \ud569\ub2c8\ub2e4. <\/strong><\/p>\n<p>\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc758 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc744 \ub3c4\uc785\ud558\uba74 \ud074\ub77c\uc6b0\ub4dc\uc758 \uc720\uc5f0\uc131\uacfc \ud655\uc7a5\uc131\uc744 \ud65c\uc6a9\ud558\uc5ec <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/genesys-ai\">\uc778\uacf5\uc9c0\ub2a5(AI)<\/a> \uae30\uc220\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc73c\uba70, \uc774\ub97c \uae30\ubc18\uc73c\ub85c AICC(AI Contact Center)\ub85c \ub3c4\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \ub300\ud654 \ub370\uc774\ud130 \ubd84\uc11d \uc194\ub8e8\uc158\uc744 \ud568\uaed8 \ud65c\uc6a9\ud558\uba74 \uc0b0\ubc1c\uc801\uc73c\ub85c \uc874\uc7ac\ud558\ub358 \ub300\ud654 \ub370\uc774\ud130\ub97c \ud1b5\ud569\uc801\uc73c\ub85c \uad00\ub9ac\ud560 \uc218 \uc788\uac8c \ub418\uba70, \uc774\ub97c \uae30\ubc18\uc73c\ub85c \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc678\uc5d0\ub3c4 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/predictive-web-engagement\">\uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/a>, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automated-routing\">\uc608\uce21 \uae30\ubc18 \ub77c\uc6b0\ud305<\/a>, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/chatbots\">\ucc57\ubd07<\/a>, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/voicebots\">\ubcf4\uc774\uc2a4\ubd07<\/a> \ub4f1 \ub2e4\uc591\ud55c \uc778\uacf5\uc9c0\ub2a5 \uae30\uc220\uc744 \ud1b5\ud574 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc9c0\uae08\uae4c\uc9c0 \uc5b8\uae09\ud55c 5\uac00\uc9c0 \uc678\uc5d0\ub3c4 \uc81c\ub300\ub85c \ub41c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub294 \uc608\uae30\uce58 \ubabb\ud55c \uc0c1\ud669\uc774 \ubc1c\uc0dd\ud588\uc744 \ub54c \uc790\ub3d9\uc73c\ub85c \uc0c8\ub85c\uc6b4 \uc11c\ubc84\ub97c \ud655\uc7a5\ud558\uace0, \uc2e4\uc2dc\uac04 \uc790\ub3d9 \ubcf5\uad6c\ub97c \uc9c4\ud589\ud558\uc5ec \uc11c\ube44\uc2a4 \uc5f0\uc18d\uc131\uc744 \ubcf4\uc7a5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\uc9c4\uc815\ud55c \ub124\uc774\ud2f0\ube0c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc<\/strong><\/p>\n<p>\u200b\uc81c\ub124\uc2dc\uc2a4\ub294 \uc720\uc5f0\uc131\uacfc \ud655\uc7a5\uc131, \uc548\uc815\uc131\uc744 \uc9c0\ub2cc \uc9c4\uc815\ud55c SaaS \uae30\ubc18\uc758 \ub124\uc774\ud2f0\ube0c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4. \uba40\ud2f0\ud14c\ub10c\ud2b8 \ubc0f \ub9c8\uc774\ud06c\ub85c \uc11c\ube44\uc2a4 \uae30\ubc18 \uc544\ud0a4\ud14d\ucc98\ub97c \ubcf4\uc720\ud558\uace0 \uc788\uc5b4, \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \ubb34\ud55c\ub300\ub85c \uc801\uc6a9\ud560 \uc218 \uc788\uc73c\uba70 \uc804\uccb4 \uc11c\ube44\uc2a4\uc5d0 \uc601\ud5a5\uc744 \uc8fc\uc9c0 \uc54a\uace0 \uc2e0\uae30\ub2a5\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\u200b\ud575\uc2ec \ucee8\ud0dd\uc13c\ud130 \uae30\ub2a5\uc740 \ubb3c\ub860, \ubc31\uc624\ud53c\uc2a4\uc640 \ud611\uc5c5\uae4c\uc9c0 \ub3d9\uc77c\ud55c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uc0ac\ub0b4\uc678 \uc2dc\uc2a4\ud15c \ubc0f \ub370\uc774\ud130 \uc5f0\uacc4\ub97c \uc704\ud55c \uac1c\ubc29\ud615 API\ub97c \uae30\ubc18\uc73c\ub85c \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc5d0 \uc0b0\uc7ac\ub41c \uace0\uac1d \ub370\uc774\ud130\ub97c \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ud560 \uc218 \uc788\uc73c\uba70, \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uc138\uacc4 \ucd5c\ub300 \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4\uc778 <a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\">\uc571 \ud30c\uc6b4\ub4dc\ub9ac(AppFoundry)<\/a>\ub97c \ud1b5\ud574 \uae30\uc5c5\uc774 \uc6d0\ud558\ub294 \ub2e4\uc591\ud55c \uae30\ub2a5\uc744 \uc27d\uace0 \ud3b8\ud558\uac8c \uc801\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uacfc \ud654\uba74\uc744 \uacf5\uc720\ud558\uba74\uc11c \uc0c1\ub2f4\uc744 \uc9c0\uc6d0\ud558\ub294 \ucf54 \ube0c\ub77c\uc6b0\uc9d5 \uc11c\ube44\uc2a4, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/customer-self-service\">\uc140\ud504 \uc11c\ube44\uc2a4 IVR<\/a>, \uc608\uce21 \uae30\ubc18 \uc790\ub3d9 \uc544\uc6c3\ubc14\uc6b4\ub4dc \ucee4\ubba4\ub2c8\ucf00\uc774\uc158, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/wem-workforce-engagement-management\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac<\/a> \ub4f1\uc758 \uace0\uae09 \uae30\ub2a5\uc744 \ubc14\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc73c\uba70, \ud2b9\ud788 \ub2e4\uc591\ud55c \ubc29\uc2dd\uc73c\ub85c CRM\uc774\ub098 \uc11c\ub4dc \ud30c\ud2f0 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc\uc758 \ud1b5\ud569\uc744 \ud3ed\ub113\uac8c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p>\u200b\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub294 \uc11c\ube44\uc2a4 \uc911\ub2e8 \uc6b0\ub824\uac00 \uc5c6\ub294 \uace0\uac00\uc6a9\uc131\uc744 \ubcf4\uc7a5\ud558\uae30 \uc704\ud574 AWS(Amazon Web Services)\uc758 \uae00\ub85c\ubc8c 12\uac1c \ub9ac\uc804\uc744 \ud1b5\ud574 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uc788\uc73c\uba70, \uad6d\ub0b4 \uace0\uac1d\uc744 \uc704\ud574 \uae00\ub85c\ubc8c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub85c\ub294 \uc720\uc77c\ud558\uac8c <a href=\"https:\/\/www.genesys.com\/ko-kr\/campaign\/genesys-cloud-korea-launch\">AWS \uc11c\uc6b8 \ub9ac\uc804<\/a>\uc744 \ud1b5\ud55c \uc11c\ube44\uc2a4\ub3c4 \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud074\ub77c\uc6b0\ub4dc\ub85c\uc758 \uc804\ud658\uc740 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \uc131\uacf5\uc801\uc778 \uacb0\uacfc\ub97c \uac00\uc838\uc62c \uc218 \uc788\uae30 \ub54c\ubb38\uc5d0 \uc628\ud504\ub808\ubbf8\uc2a4 \uae30\ubc18 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc788\uc5b4 \ud53c\ud560 \uc218 \uc5c6\ub294 \ubcc0\ud654\uc785\ub2c8\ub2e4.\u00a0\uae30\uc874 \ucf5c\uc13c\ud130\uc758 \u00a0\uc634\ub2c8\ucc44\ub110 \ubc0f AI \uae30\ubc18 \ucee8\ud0dd\uc13c\ud130\ub85c\uc758 \ub514\uc9c0\ud138 \uc804\ud658 (\ub9c8\uc774\uadf8\ub808\uc774\uc158) \ubc29\ubc95\uc5d0 \ub300\ud574 \uc544\ub798 \ubc88\ub4e4 \uc790\ub8cc\ub97c \ud1b5\ud574 \uc790\uc138\ud788 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/p>\n<p><strong><a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/migration-kit-make-your-move-to-the-cloud-now\">\ub9c8\uc774\uadf8\ub808\uc774\uc158 \ud0a4\ud2b8 \ub2e4\uc6b4\ub85c\ub4dc<\/a>: \uc548\uc2ec\ud558\uace0 \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658!<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section 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