{"id":452046,"date":"2022-10-04T17:44:51","date_gmt":"2022-10-05T00:44:51","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=452046"},"modified":"2022-10-04T17:47:45","modified_gmt":"2022-10-05T00:47:45","slug":"12-reasons-why-you-should-move-to-the-cloud-contact-center","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/12-reasons-why-you-should-move-to-the-cloud-contact-center","title":{"rendered":"\uc65c \ud074\ub77c\uc6b0\ub4dc\uc77c\uae4c? \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub85c \uac00\uc57c \ud560 12\uac00\uc9c0 \uc774\uc720"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\uae30\uc5c5\uacfc \uace0\uac1d\uc758 \uc811\uc810\uc778 \ucee8\ud0dd\uc13c\ud130\uc758 \uc5ed\ud560\uc774 \ud601\uc2e0\uc801\uc73c\ub85c \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc55e\uc11c\uac00\ub294 \ube0c\ub79c\ub4dc\ub4e4\uc740 \ucee8\ud0dd\uc13c\ud130\ub97c \ub2e8\uc21c\ud55c \uace0\uac1d \uc751\ub300 \ubc0f \ubd88\ub9cc \ucc98\ub9ac \ubd80\uc11c\uac00 \uc544\ub2cc, \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \ub9e4\ucd9c \ud5a5\uc0c1\uc740 \ubb3c\ub860\uc774\uba70 \uae30\uc5c5\uc758 \uc9c0\uc18d\uac00\ub2a5\ud55c \uc131\uc7a5\uc744 \uc774\ub044\ub294 \ud575\uc2ec \uc804\ub7b5 \ubd80\uc11c\ub85c \uc778\uc2dd\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uae30\uc874\uc758 \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640 \uad6c\ucd95\ud615 \uc628\ud504\ub808\ubbf8\uc2a4 \ucee8\ud0dd\uc13c\ud130\ub85c\ub294 \uc774\ub7ec\ud55c \uc5ed\ud560\uc744 \uc218\ud589\ud558\uae30\uc5d0 \ub9ce\uc740 \uc81c\uc57d\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc810\uc774 \ubc14\ub85c, \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub85c \uc804\ud658\ud558\ub294 \uac00\uc7a5 \ud070 \uc774\uc720\uc785\ub2c8\ub2e4.<\/p>\n

\uae30\uc5c5 \ud658\uacbd\uc5d0 \ub9de\ub294 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub97c \uc120\uc815\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uae30 \uc804 \uc9c4\uc815\ud55c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub294 \ubb34\uc5c7\uc774\uba70 \uc5b4\ub5a4 \ud2b9\uc9d5\uc774 \uc788\uc744\uae4c\uc694? \uae30\uc874 \uc628\ud504\ub808\ubbf8\uc2a4 \ucee8\ud0dd\uc13c\ud130\uc640 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ucc28\uc774\uc810 \uc54c\uc544\ubcf4\uae30<\/a><\/p>\n

\uadf8\ub807\ub2e4\uba74 \uc81c\ub300\ub85c \ub41c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub97c \uc6b4\uc601\ud558\uae30 \uc704\ud574\uc11c \uc5b4\ub5a4 \uae30\ub2a5\uc774 \ud544\uc694\ud558\uba70 \uae30\uc874 \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \ub9c8\uc774\uadf8\ub808\uc774\uc158(\uc804\ud658) \ud574\uc57c \ud558\ub294 \uc774\uc720\ub294 \ubb34\uc5c7\uc77c\uae4c\uc694? \uc544\ub798\ub294 \uba3c\uc800 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub85c \uc5c5\uadf8\ub808\uc774\ub4dc\ud574\uc57c \ud558\ub294 \uc774\uc720\uc640 \uc8fc\uc694 \uae30\ub2a5\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

 <\/p>\n

\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub85c \uc5c5\uadf8\ub808\uc774\ub4dc\ud574\uc57c \ud558\ub294 12\uac00\uc9c0 \uc774\uc720<\/strong><\/h5>\n

 <\/p>\n

    \n
  1. \uace0\uac1d \uacbd\ud5d8 \ubc0f \ub9cc\uc871\ub3c4 \ud5a5\uc0c1<\/strong><\/li>\n<\/ol>\n

    \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub85c \uc804\ud658\ud558\uba74 \ubaa8\ub4e0 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uacfc \uc778\ud130\ub799\uc158, \uc5c5\ubb34 \ud56d\ubaa9\uc744 \ub2e8\uc77c \uc778\ud130\ud398\uc774\uc2a4\uc640 \uc634\ub2c8\ucc44\ub110 \ub77c\uc6b0\ud305\uc744 \ud1b5\ud574 \ud1b5\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \uae30\ubc18\uc73c\ub85c \uc77c\uad00\uc131 \uc788\ub294 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8<\/a>\uc744 \uc81c\uacf5\ud558\ub294 \ub3d9\uc2dc\uc5d0, \uc804\uccb4 \uace0\uac1d \uc5ec\uc815\uc744 \uc124\uacc4\ud558\uace0 \ubaa8\ub2c8\ud130\ub9c1 \ubc0f \uc870\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

      \n
    1. \uc9c1\uc6d0 \uacbd\ud5d8 \ubc0f \ub9cc\uc871\ub3c4 \ud5a5\uc0c1<\/strong><\/li>\n<\/ol>\n

      \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud658\uacbd\uc5d0\uc11c \uc0c1\ub2f4\uc0ac\ub294 \ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \ud611\uc5c5 \ud234\uc744 \uc774\uc6a9\ud574 \ud1b5\ud654, \ucc44\ud305, \uc601\uc0c1 \uba54\uc2dc\uc9c0\ub97c \ucc98\ub9ac\ud558\uace0, \uace0\uac1d\uc758 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc804\ubb38\uac00\ub97c \uc27d\uac8c \ucc3e\uc544\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc9c1\uc6d0\uc758 \uc131\uacfc\uc640 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uac00 \ud5a5\uc0c1<\/a>\ub418\uace0, \uc9c1\uc6d0\uc758 \ub9cc\uc871\ub3c4\ub294 \ubb3c\ub860 \ub9e4\ucd9c\uacfc \uc774\uc775 \ud5a5\uc0c1\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n

        \n
      1. \uac00\uce58 \uc2e4\ud604 \uc2dc\uac04 \ub2e8\ucd95 <\/strong><\/li>\n<\/ol>\n

        \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\uc758 \uac00\uc7a5 \ud070 \uc7a5\uc810\uc740 \ub9ce\uc740 \uc2dc\uac04\uacfc \ub9ac\uc18c\uc2a4\ub97c \ub4e4\uc5ec \ubcf5\uc7a1\ud55c \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc744 \uad6c\ud604\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub41c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \ub2e8 \uba87 \uc8fc \ub9cc\uc5d0 \ucee8\ud0dd\uc13c\ud130\ub97c \uad6c\ub3d9\ud558\uace0 \uc6b4\uc601\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

          \n
        1. \ube44\uc988\ub2c8\uc2a4 \ud655\uc7a5 \ub300\ube44<\/strong><\/li>\n<\/ol>\n

          \uace0\uac1d\uc744 \uc9c0\uc6d0\ud560 \uc0c1\ub2f4 \uadf8\ub8f9\uc744 \uc5b8\uc81c\ub4e0 \uc27d\uace0 \ube60\ub974\uac8c \ucd94\uac00\ud560 \uc218 \uc788\uc73c\uba70, \ubc84\ud2bc \ud558\ub098\ub9cc \ud074\ub9ad\ud558\uba74 \ubcf4\uc548 API, \ud328\ud0a4\uc9c0\ub85c \uad6c\uc131\ub41c \ud1b5\ud569\uacfc \ucd5c\uc2e0 \uae30\ub2a5\uc744 \ucd94\uac00\ub85c \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc11d \uc218\uc758 \uc720\uc5f0\uc131\uc774 \ud070 \uc7a5\uc810\uc785\ub2c8\ub2e4.<\/p>\n

            \n
          1. \ub6f0\uc5b4\ub09c \ubcf4\uc548\uc131\uacfc \ubcf5\uc6d0\uc131<\/strong><\/li>\n<\/ol>\n

            \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc740 \ud53c\ud06c \uc2dc\uc98c\uacfc \ube44\uc218\uae30\ub97c \uac00\ub9ac\uc9c0 \uc54a\uace0 \uc2dc\uc2a4\ud15c \uc911\ub2e8\uacfc \ubcf4\uc548 \uc704\ud611\uc73c\ub85c\ubd80\ud130 \ud68c\uc0ac\uc640 \uace0\uac1d\uc744 \ubcf4\ud638\ud569\ub2c8\ub2e4. Genesys\uc758 \ubcf4\uc548\uc5d0 \uad00\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc744 \uc5ec\uae30<\/a>\uc5d0\uc11c \ud655\uc778\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

              \n
            1. \uc7a5\ube44 \uc81c\ud55c \uc5c6\uc774 \ucd5c\uc2e0 \uae30\ub2a5\uc774 \uc8fc \ub2e8\uc704\ub85c \uc5c5\ub370\uc774\ud2b8<\/strong><\/li>\n<\/ol>\n

              \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uba74 \ucd5c\uc2e0 \uae30\ub2a5\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ub3c4\uc785\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc874 \uc628\ud504\ub808\ubbf8\uc2a4 \ucee8\ud0dd\uc13c\ud130 \ud658\uacbd\uc5d0\uc11c \uc5c5\uadf8\ub808\uc774\ub4dc\ub098 \uc2e0\uaddc \uc124\uce58 \uc2dc \ubc1c\uc0dd\ud558\ub358 \uac00\ub3d9 \uc911\ub2e8\uc758 \ubb38\uc81c\uc5c6\uc774 \uc815\uae30\uc801\uc73c\ub85c \uc2dc\uc2a4\ud15c\uc774 \uc5c5\ub370\uc774\ud2b8\ub429\ub2c8\ub2e4.<\/p>\n

                \n
              1. \uace0\uac1d \uc911\uc2ec\uc758 \uc11c\ube44\uc2a4 \uc6b4\uc601<\/strong><\/li>\n<\/ol>\n

                \uc0c1\ub2f4\uc0ac\ub294 \uc5ec\ub7ec \ud504\ub85c\uadf8\ub7a8, \uc2a4\ud2b8\ub9bc, \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \ucc98\ub9ac\ud558\ub294 \ubcf5\uc7a1\ud55c \uc791\uc5c5\uc5d0\uc11c \ubc97\uc5b4\ub098 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uace0\uac1d \ucf54-\ube0c\ub77c\uc6b0\uc9d5, \ud654\uba74 \uacf5\uc720\uc640 \uac19\uc740 \ud234\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc0c1\ub2f4\uc0ac\ub294 \uc11c\ub85c \ub2e4\ub978 \uc720\ud615\uc758 \ub300\ud654\ub97c \uac04\ud3b8\ud558\uac8c \ub3d9\uc2dc\uc5d0 \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

                  \n
                1. \uc6b4\uc601 \ud6a8\uc728\uc131 \uc99d\uac00<\/strong><\/li>\n<\/ol>\n

                  \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub294 \ud68c\uc0ac \uc804\uccb4\uc758 \ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc9c0\uc6d0\ud558\uace0, \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \uc608\uce21 \ubc0f \uc2a4\ucf00\uc904\ub9c1\uc744 \uc790\ub3d9\ud654\ud574 \uc0dd\uc0b0\uc131\uc744 \ucd5c\uc801\ud654\ud558\uba70, \uc608\uc0b0 \ubc94\uc704 \ub0b4\uc5d0\uc11c SLA(\uc11c\ube44\uc2a4 \uc218\uc900 \uacc4\uc57d)\uac00 \uac00\ub2a5\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n

                    \n
                  1. \ub370\uc774\ud130 \uae30\ubc18\uc758 \ud1b5\ud569<\/strong><\/li>\n<\/ol>\n

                    \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc774 \uc81c\uacf5\ud558\ub294 \uc2e4\uc2dc\uac04 \ud1b5\uacc4 \uae30\ub2a5\uc740 \ud604\uc7ac \uc0c1\ud669\uc744 \ud30c\uc545\ud558\ub294 \ub370 \uc911\uc694\ud55c \uc778\uc0ac\uc774\ud2b8\uac00 \ub418\uba70, \ud604\uba85\ud55c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc778\ud130\ub799\ud2f0\ube0c \ub300\uc2dc\ubcf4\ub4dc\ub294 \uace0\uac1d\uacfc \uc0c1\ub2f4\uc0ac\uc758 \ubaa8\ub4e0 \uc720\ud615\uc758 \uc778\ud130\ub799\uc158\uc744 \ud1b5\ud569\ud558\uc5ec \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \ub610\ud55c \uc2dc\uac04\uacfc \uc7a5\uc18c\uc758 \uc81c\uc57d \uc5c6\uc774 \uc6d0\ud558\ub294 \uc815\ubcf4\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

                      \n
                    1. IT \uc758\uc874\ub3c4 \uac10\uc18c <\/strong><\/li>\n<\/ol>\n

                      \uac04\ud3b8\ud55c \uc0ac\uc6a9\uc790 \uc911\uc2ec \uc778\ud130\ud398\uc774\uc2a4\ub85c \uc9c1\uc6d0\ub4e4\uc758 \uc5c5\ubb34 \ud6a8\uc728\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\uc911\ud55c IT \ub9ac\uc18c\uc2a4\uc640 \uc804\ubb38 \uc9c0\uc2dd\uc740 \ub354 \uc911\uc694\ud55c \ub2e4\ub978 \uc5c5\ubb34\uc5d0 \ud22c\uc790\ud558\uc5ec \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ub354 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uad6c\ucd95 \uc5c5\uccb4\uc5d0 \ub300\ud55c \uc758\uc874\ub3c4\uac00 \uc904\uc5b4\ub4e4\uc5b4 \uc804\ubc18\uc801\uc73c\ub85c \uc778\ub825 \ube44\uc6a9\ub3c4 \ud06c\uac8c \uac10\uc18c\ud569\ub2c8\ub2e4.<\/p>\n

                        \n
                      1. \uc0c1\ud638 \uc5f0\uacb0 \ud5a5\uc0c1 <\/strong><\/li>\n<\/ol>\n

                        \uc0c1\ub2f4\uc0ac\uac00 \ucc44\ub110, \uc778\ud130\ub799\uc158 \uc720\ud615, \uace0\uac1d\uc758 \ub9e5\ub77d \uc815\ubcf4, \uc131\uacfc\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ube44\ub86f\ud574 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc0ac\uc804\uc5d0 \ubaa8\ub450 \ud30c\uc545\ud558\uac8c \ub418\ubbc0\ub85c \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc5d0 \ub300\ud55c \uc815\ubcf4\ub97c \ub354 \ub9ce\uc774 \uc54c\uc218\ub85d \uc778\ud130\ub799\uc158\uc758 \ud6a8\uc728\uc131\uc774 \uc99d\ub300\ub418\uace0 \uc7a5\uae30\uc801\uc73c\ub85c \ub9e4\ucd9c\uc5d0\ub3c4 \ud070 \uc601\ud5a5\uc744 \ubbf8\uce58\uac8c \ub429\ub2c8\ub2e4.<\/p>\n

                          \n
                        1. \ubcf5\uc7a1\uc131 \uac10\uc18c \ubc0f \uc720\uc5f0\uc131 \ud5a5\uc0c1 <\/strong><\/li>\n<\/ol>\n

                          \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c \ucee8\ud0dd\uc13c\ud130\ub85c \ub9c8\uc774\uadf8\ub808\uc774\uc158\ud558\uba74 \ubcf5\uc7a1\ud55c \ubb38\uc81c\uac00 \uac04\ub2e8\ud788 \ud574\uacb0\ub429\ub2c8\ub2e4. \uc7a5\uae30 \uacc4\uc57d\uc774\ub098 \ubcf5\uc7a1\ud558\uace0 \uc608\uae30\uce58 \ubabb\ud55c \ubd80\uac00\uae08\uc774 \ubc1c\uc0dd\ud558\ub294 \uac00\uaca9 \uad6c\uc870\ub85c \uc778\ud574 \uace4\ub780\ud574\uc9c8 \uac71\uc815\uc774 \uc5c6\uc2b5\ub2c8\ub2e4. Genesys \uac00\uaca9 \uc635\uc158<\/a> \uc54c\uc544\ubcf4\uae30<\/p>\n

                          \uc9c0\uae08\uae4c\uc9c0 \uc5b8\uae09\ud55c 12\uac00\uc9c0 \uc7a5\uc810\uc744 \uac04\ub2e8\ud788 \uc694\uc57d\ud558\uba74 \uad6c\ucd95\ud615 \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub85c \ub9c8\uc774\uadf8\ub808\uc774\uc158\ud558\uba74 \ubbfc\ucca9\uc131, \uc720\uc5f0\uc131\uc774 \ud5a5\uc0c1\ub418\uba70, \uc2e0\uae30\uc220\uc744 \ube60\ub974\uac8c \ub3c4\uc785\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uc815 \ube44\uc6a9\uacfc IT \uc2dc\uc2a4\ud15c \uac1c\ubc1c \ubc0f \ucd08\uae30 \uad6c\ucd95 \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\uc73c\uba70, \uc8fc\uae30\uc801\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ub418\ub294 \ucd5c\uc2e0 \uae30\uc220\ub4e4\uc744 \ucd94\uac00 \ube44\uc6a9\uc774\ub098 \ubcc4\ub3c4\uc758 \uc5c5\uadf8\ub808\uc774\ub4dc \uc791\uc5c5 \uc5c6\uc774\ub3c4 \uc27d\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

                           <\/p>\n

                          \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc120\ud0dd \uae30\uc900<\/strong><\/h5>\n

                           <\/p>\n

                          \uadf8\ub807\ub2e4\uba74 \uc5b4\ub5a4 \uae30\uc900\uc73c\ub85c \uc194\ub8e8\uc158\uc744 \uc120\ud0dd\ud574\uc57c \ud560\uae4c\uc694? \ub2e4\uc74c 4\uac00\uc9c0\ub97c \uae30\uc900\uc73c\ub85c \uc0bc\uc544\ubcf4\uc138\uc694.<\/p>\n

                          1. \uc2e0\uae30\uc220\uc744 \uc27d\uac8c \ucd94\uac00 \ubc0f \uc5c5\ub370\uc774\ud2b8\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. <\/strong><\/p>\n

                          \uc218\ubc31 \uac1c\uc758 \uc18c\uaddc\ubaa8 \ub3c5\ub9bd\ud615 \ub9c8\uc774\ud06c\ub85c \uc11c\ube44\uc2a4\ub85c \uad6c\uc131\ub41c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub97c \uc120\ud0dd\ud558\uc138\uc694. \ub9c8\uc774\ud06c\ub85c \uc11c\ube44\uc2a4 \ud65c\uc131\ud654\ub97c \ud1b5\ud574 \ubcc4\ub3c4\uc758 \uc124\uc815 \uc5c6\uc774\ub3c4 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \uc27d\uac8c \ucd94\uac00\ud558\uace0 \uc5c5\ub370\uc774\ud2b8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

                          2. \ucee4\uc2a4\ud130\ub9c8\uc774\uc9d5\uc774 \uac00\ub2a5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/strong><\/p>\n

                          \uc9c4\uc815\ud55c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub294 \uac15\ub825\ud55c \uac1c\ubc29\ud615 API\ub97c \uae30\ubc18\uc73c\ub85c \ub2e4\uc591\ud55c \uc11c\ub4dc\ud30c\ud2f0 \uc2dc\uc2a4\ud15c\uacfc \uc6d0\ud65c\ud558\uac8c \uc5f0\ub3d9\ub418\uace0, \uae30\uc5c5\uc758 \uc694\uad6c\uc5d0 \ub9de\uac8c \ucee4\uc2a4\ud130\ub9c8\uc774\uc9d5\ud558\uc5ec \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

                          3. \u200b\ud655\uc7a5 \ubc0f \ucd95\uc18c\uac00 \uac00\ub2a5\ud574\uc57c \ud569\ub2c8\ub2e4. <\/strong><\/p>\n

                          \uc0c1\ud669\uc5d0 \ub530\ub77c \uc720\uc5f0\ud558\uac8c \uc0c1\ub2f4\uc11d\uc744 \ud655\uc7a5\ud558\uac70\ub098 \ucd95\uc18c\ud560 \uc218 \uc788\ub3c4\ub85d \ub9c8\uc774\ud06c\ub85c \uc11c\ube44\uc2a4\ub85c \uc124\uacc4\ub41c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub294 \uc218\ub9ce\uc740 \uc7a5\uc810\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

                          4. \uc11c\ube44\uc2a4 \uc5f0\uc18d\uc131\uc774 \ubcf4\uc7a5\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/strong><\/p>\n

                          \uc790\ub3d9\uc73c\ub85c \uc0c8\ub85c\uc6b4 \uc11c\ubc84\ub97c \ud655\uc7a5\ud560 \uc218 \uc788\ub3c4\ub85d \uc5d8\ub77c\uc2a4\ud2f1 \ub85c\ub4dc \ubc38\ub7f0\uc11c\ub97c \uc9c0\uc6d0\ud558\uace0, \uc2e4\uc2dc\uac04 \uc790\ub3d9 \ubcf5\uad6c\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4 \uc5f0\uc18d\uc131\uc744 \ubcf4\uc7a5\ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub97c \uc120\ud0dd\ud569\ub2c8\ub2e4. \uc548\uc815\uc131 \ubc0f \ubcf4\uc548\uc131\uc774 \ud558\ub4dc\uc6e8\uc5b4\uc5d0 \uc81c\ud55c\ub418\uc9c0 \uc54a\ub294 \ud074\ub77c\uc6b0\ub4dc\uac00 \uc911\uc694\ud55c \uc774\uc720\uc785\ub2c8\ub2e4.<\/p>\n

                           <\/p>\n

                          \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc774 \ub2e4\ub978 \uc774\uc720<\/strong><\/h5>\n

                           <\/p>\n

                          \u200b\uc81c\ub124\uc2dc\uc2a4\ub294 \uc720\uc5f0\uc131\uacfc \ud655\uc7a5\uc131, \uc548\uc815\uc131\uc744 \ub3d9\uc2dc\uc5d0 \ubcf4\uc7a5\ud558\ub294 \uc9c4\uc815\ud55c SaaS(Software as a Service) \uae30\ubc18\uc758 \ub124\uc774\ud2f0\ube0c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc<\/a>\uc785\ub2c8\ub2e4. \uba40\ud2f0\ud14c\ub10c\ud2b8 \ubc0f \ub9c8\uc774\ud06c\ub85c \uc11c\ube44\uc2a4 \uae30\ubc18\uc758 \uc544\ud0a4\ud14d\ucc98\ub97c \uae30\ubc18\uc73c\ub85c, \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \ub04a\uc784\uc5c6\uc774 \uac1c\ubc1c\ud558\uc5ec \uc801\uc6a9\ud560 \uc218 \uc788\uc744 \ubfd0 \uc544\ub2c8\ub77c, \uc804\uccb4 \uc11c\ube44\uc2a4\uc5d0 \ud070 \ubb38\uc81c\uc5c6\uc774 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

                          \u200b\ud575\uc2ec \ucee8\ud0dd\uc13c\ud130 \uae30\ub2a5\uc740 \ubb3c\ub860, \ubc31\uc624\ud53c\uc2a4\uc640 \ud611\uc5c5\uae4c\uc9c0 \ub3d9\uc77c\ud55c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uc0ac\ub0b4\uc678 \uc2dc\uc2a4\ud15c \ubc0f \ub370\uc774\ud130 \uc5f0\uacc4\ub97c \uc704\ud55c \uac1c\ubc29\ud615 API\ub97c \ud3ec\ud568\ud558\uace0 \uc788\uc73c\uba70, \uc571 \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4\uc778 \uc571 \ud30c\uc6b4\ub4dc\ub9ac(AppFoundry)<\/a>\ub97c \ud1b5\ud574 \uae30\uc5c5\uc5d0 \ud544\uc694\ud55c \ub2e4\uc591\ud55c \ucee4\uc2a4\ud140 \uae30\ub2a5\uc744 \uc27d\uace0 \ud3b8\ud558\uac8c \uc801\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

                          \uace0\uac1d\uacfc \ud654\uba74\uc744 \uacf5\uc720\ud558\uba74\uc11c \uc0c1\ub2f4\uc744 \uc9c0\uc6d0\ud558\ub294 \ucf54 \ube0c\ub77c\uc6b0\uc9d5 \uc11c\ube44\uc2a4<\/a>, \uc140\ud504 \uc11c\ube44\uc2a4, IVR<\/a>, \uc608\uce21 \uae30\ubc18 \uc790\ub3d9 \uc544\uc6c3\ubc14\uc6b4\ub4dc \ucee4\ubba4\ub2c8\ucf00\uc774\uc158, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac<\/a> \ub4f1\uc758 \uace0\uae09 \uae30\ub2a5\uc744 \ubc14\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc73c\uba70, \ud2b9\ud788 \ub2e4\uc591\ud55c \ubc29\uc2dd\uc73c\ub85c CRM, \uc11c\ub4dc \ud30c\ud2f0 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc\uc758 \ud1b5\ud569\uc744 \ud3ed\ub113\uac8c \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub2e4\uc591\ud55c \uae30\ub2a5\uacfc \uae00\ub85c\ubc8c \uac00\uc6a9\uc131\uc744 \uae30\ubc18\uc73c\ub85c Genesys\ub294 \uc62c\ud574 2022\ub144\uc744 \ud3ec\ud568\ud574 8\ub144 \uc5f0\uc18d Gartner (\uac00\ud2b8\ub108) \uc120\uc815 \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130 (CCaaS) \ub9ac\ub354\ub85c \uc120\uc815\ub418\uc5c8\uc2b5\ub2c8\ub2e4. CCaaS (\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130) \ub9ac\ub354\ub294 \ub2e4\ub985\ub2c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ub370\ubaa8<\/a>\ub97c \ud1b5\ud574 \uc9c4\uc815\ud55c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\uc758 \uc7a5\uc810\uc744 \uccb4\ud5d8\ud574 \ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

                          [vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\uae30\uc5c5\uacfc \uace0\uac1d\uc758 \uc811\uc810\uc778 \ucee8\ud0dd\uc13c\ud130\uc758 \uc5ed\ud560\uc774 \ud601\uc2e0\uc801\uc73c\ub85c \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc55e\uc11c\uac00\ub294 \ube0c\ub79c\ub4dc\ub4e4\uc740 \ucee8\ud0dd\uc13c\ud130\ub97c \ub2e8\uc21c\ud55c \uace0\uac1d \uc751\ub300 \ubc0f \ubd88\ub9cc \ucc98\ub9ac \ubd80\uc11c\uac00 \uc544\ub2cc, \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \ub9e4\ucd9c \ud5a5\uc0c1\uc740 \ubb3c\ub860\uc774\uba70 \uae30\uc5c5\uc758 \uc9c0\uc18d\uac00\ub2a5\ud55c \uc131\uc7a5\uc744 \uc774\ub044\ub294 \ud575\uc2ec \uc804\ub7b5 \ubd80\uc11c\ub85c \uc778\uc2dd\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uae30\uc874\uc758 \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640 \uad6c\ucd95\ud615 \uc628\ud504\ub808\ubbf8\uc2a4 \ucee8\ud0dd\uc13c\ud130\ub85c\ub294 \uc774\ub7ec\ud55c \uc5ed\ud560\uc744 \uc218\ud589\ud558\uae30\uc5d0 \ub9ce\uc740 \uc81c\uc57d\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc810\uc774 \ubc14\ub85c, \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub85c […]<\/p>\n","protected":false},"author":185,"featured_media":452394,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[13088,13126],"tax_contenttheme":[14877],"tax_bundle":[],"tax_contenttheme2":[16116],"tax_capability_sitewide":[],"tax_products_programs":[17547],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-452046","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr","tax_blogcategory-business-optimization-ko-kr","tax_blogcategory-cloud-ko-kr","tax_contenttheme-grow-your-business-ko-kr","tax_contenttheme2-grow-your-business-ko-kr","tax_products_programs-genesys-cloud-cx-ko-kr","tax_content_type-web-article-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/452046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/185"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/452046\/revisions"}],"predecessor-version":[{"id":452399,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/452046\/revisions\/452399"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/452394"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=452046"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=452046"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=452046"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=452046"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=452046"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=452046"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=452046"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=452046"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=452046"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=452046"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=452046"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=452046"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=452046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}