{"id":447711,"date":"2022-09-07T23:12:50","date_gmt":"2022-09-08T06:12:50","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=447711"},"modified":"2022-09-12T16:01:55","modified_gmt":"2022-09-12T23:01:55","slug":"genesys-recognized-as-a-2022-gartner-magic-quadrant-for-contact-center-as-a-service-leader","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-recognized-as-a-2022-gartner-magic-quadrant-for-contact-center-as-a-service-leader","title":{"rendered":"Genesys 2022\ub144 \uac00\ud2b8\ub108\u00ae \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130 \ubd80\ubb38 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8\u2122 \ub9ac\ub354\ub85c \uc120\uc815!"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]Genesys\ub294 2022\ub144 \uc62c\ud574\ub97c \ud3ec\ud568\ud558\uc5ec 8\ub144 \uc5f0\uc18d <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\">Gartner\u00ae \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130 (CCaaS) Magic Quadrant\u2122 \ub9ac\ub354<\/a>\ub85c \uc120\uc815\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc2e4\ud589 \ub2a5\ub825\uc5d0\uc11c\ub3c4 \ucd5c\uace0\ub85c \uc120\uc815\ub418\uc5c8\uc2b5\ub2c8\ub2e4. 5\uac00\uc9c0 \ud575\uc2ec \uae30\ub2a5 \uc0ac\uc6a9 \uc0ac\ub840(\uae30\uc5c5\uc6a9 \ucf5c \uc13c\ud130, \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc13c\ud130 \ubc0f \uae00\ub85c\ubc8c \ucee8\ud0dd \uc13c\ud130) \uc911 3\uac1c \ubd80\ubb38\uc5d0\uc11c 1\uc704\ub97c \ucc28\uc9c0\ud558\uc600\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc790\uc0ac\ub294 \ucee8\ud0dd\uc13c\ud130 \uc0b0\uc5c5\uc758 \ub9ac\ub354\ub85c\uc11c \uace0\uac1d \uac1c\uac1c\uc778\uc758 \uace0\ub9bd\ub418\uc5c8\ub358 \uc778\ud130\ub799\uc158\uc744 \ud558\ub098\uc758 \uc5f0\uacb0\ub41c \uacbd\ud5d8\uc73c\ub85c \uc804\ud658\ub420 \uc218 \uc788\ub3c4\ub85d \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;445703&#8243; css=&#8221;.vc_custom_1661450927193{margin-right: 1.5em !important;margin-bottom: 1.5em !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>\uc804\uccb4 \ubcf4\uace0\uc11c\ub97c \ud655\uc778\ud558\uace0 Genesys\uac00 \ub9ac\ub354\ub85c \uc120\uc815\ub41c \uc774\uc720\ub97c \uc54c\uc544\ubcf4\uc138\uc694.<\/h4>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\">\ubcf4\uace0\uc11c \ub2e4\uc6b4\ub85c\ub4dc<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Genesys\ub294 \uafb8\uc900\ud788 \uc131\uc7a5\ud574 \uc624\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc624\ub298\ub0a0 Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc740 600,000\uba85 \uc774\uc0c1\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\ub85c\ubd80\ud130 \uc0ac\uc6a9\ub418\uace0 \uc788\uc73c\uba70 \ub9e4\uc77c 2\ucc9c\ub9cc \uac1c \uc774\uc0c1\uc758 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8 \uc778\ud130\ub799\uc158\uc774 \uc0dd\uc131\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ub9e4\uc8fc 5\uac00\uc9c0 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \ud601\uc2e0\uc758 \uc18d\ub3c4\ub97c \uc62c\ub824 \uae00\ub85c\ubc8c \ucee8\ud0dd\uc13c\ud130 \uacbd\uc7c1\uc744 \uc8fc\ub3c4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys\ub294 100\uac1c\uad6d\uc5d0\uc11c \uc0ac\uc5c5\uc744 \uc6b4\uc601\ud558\uba70 \ud68c\uc0ac \uc218\uc775\uc758 40% \uc774\uc0c1\uc744 \ubd81\ubbf8 \uc774\uc678\uc758 \uc9c0\uc5ed\uc5d0\uc11c \ucc3d\ucd9c\ud569\ub2c8\ub2e4. \uc7a5\uc18c \ubc0f \uacf5\uac04 \uc81c\uc57d\uc744 \uc5c6\uc560\uace0 \ub370\uc774\ud130 \uac1c\uc778 \uc815\ubcf4 \ubcf4\ud638 \ubc0f \ubcf4\uc548\uc744 \ubcf4\uc7a5\ud558\ub294 \ub3d9\uc2dc\uc5d0 \ub04a\uc784\uc5c6\uc774 \ubcc0\ud654\ud558\ub294 \ud604\uc9c0 \uaddc\uc815\uc744 \uc900\uc218\ud569\ub2c8\ub2e4.<\/p>\n<p>Genesys\ub294 \ub514\uc9c0\ud138 \ubc0f WEM(\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac)\uc640 \uac19\uc740 \uc0c8\ub85c\uc6b4 \uae30\uc220 \uc601\uc5ed\ub3c4 \uafb8\uc900\ud788 \ud655\uc7a5\uc2dc\ud0a4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\ub09c 12\uac1c\uc6d4 \ub3d9\uc548 \ucd5c\uc18c 2\uac1c\uc758 \ub514\uc9c0\ud138 \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\ub294 \uace0\uac1d\uc774 70%, 3\uac1c \uc774\uc0c1\uc758 WEM \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\ub294 \uace0\uac1d\uc774 \uc57d 85% \uc774\uc0c1 \uc99d\uac00\ud558\uc600\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys\ub294 \uc644\ubcbd\ud55c \uace0\uac1d \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc9c0\uc6d0\uc744 \uc704\ud55c \ud328\ube0c\ub9ad\uc744 \uc0dd\uc131\ud558\ub294 \ub514\uc9c0\ud138, \uc778\uacf5 \uc9c0\ub2a5 \ubc0f \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uacfc \uac19\uc740 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uae30\uc220\uc744 \uc0dd\uc131, \ud22c\uc790 \ubc0f \ud1b5\ud569\ud558\ub294 \ub370 \uc804\ub150\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc62c\ud574 2022\ub144 \uac00\ud2b8\ub108 (Gartner)\u00ae \uc120\uc815 \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130 \ubd80\ubb38 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8\u2122 \ub9ac\ub354\ub85c \uc120\uc815\ub41c \uac83\uc744 \uc601\uad11\uc73c\ub85c \uc0dd\uac01\ud558\uba70 \ub354 \ub098\uc740 \ub9de\ucda4\ud615 \uace0\uac1d \uacbd\ud5d8\uc744 \uc704\ud574 \ucd5c\uc120\uc744 \ub2e4\ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uac00\ud2b8\ub108 \uba74\ucc45 \uc870\ud56d:<br \/>\nGartner\ub294 \uc5f0\uad6c \uac04\ud589\ubb3c\uc5d0 \uc124\uba85\ub41c \uacf5\uae09\uc5c5\uccb4, \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\ub97c \ubcf4\uc99d\ud558\uc9c0 \uc54a\uc73c\uba70 \uae30\uc220 \uc0ac\uc6a9\uc790\uc5d0\uac8c \ucd5c\uace0 \ub4f1\uae09 \ub610\ub294 \uae30\ud0c0 \uc9c0\uc815\uc744 \ubc1b\uc740 \uacf5\uae09\uc5c5\uccb4\ub9cc \uc120\ud0dd\ud558\ub3c4\ub85d \uc720\ub3c4\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. Gartner \uc5f0\uad6c \uac04\ud589\ubb3c\uc740 Gartner \uc5f0\uad6c \uc870\uc9c1\uc758 \uc758\uacac\uc73c\ub85c \uad6c\uc131\ub418\uba70 \uc0ac\uc2e4\uc5d0 \ub300\ud55c \uc9c4\uc220\ub85c \ud574\uc11d\ub418\uc5b4\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. Gartner\ub294 \uc0c1\ud488\uc131 \ub610\ub294 \ud2b9\uc815 \ubaa9\uc801\uc5d0\uc758 \uc801\ud569\uc131\uc5d0 \ub300\ud55c \ubcf4\uc99d\uc744 \ud3ec\ud568\ud558\uc5ec \uc774 \uc5f0\uad6c\uc640 \uad00\ub828\ud558\uc5ec \uba85\uc2dc\uc801\uc774\ub4e0 \ubb35\uc2dc\uc801\uc774\ub4e0 \ubaa8\ub4e0 \ubcf4\uc99d\uc744 \ubd80\uc778\ud569\ub2c8\ub2e4.<\/p>\n<p>Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 2022\ub144 8\uc6d4 22\uc77c. \uc774 Magic Quadrant\ub294 \uc774\uc804\uc5d0 Contact Center as a Service, North America\uc758 Magic Quadrant \ubc0f Contact Center\uc758 Magic Quadrant\ub85c \uba85\uba85\ub418\uc5c8\uc2b5\ub2c8\ub2e4. 2019\ub144\uae4c\uc9c0 \uc11c\uc720\ub7fd \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 Genesys\ub294 2015\ub144 \ubc0f 2016\ub144 Magic Quadrant \ubcf4\uace0\uc11c\uc5d0\uc11c Interactive Intelligence\ub85c \uc5b8\uae09\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Gartner, Critical Capabilities for Contact Center as a Service, \uc791\uc131\uc790: Steve Blood, Pri Rathnayake, Drew Kraus, Pankil Sheth, 2022\ub144 8\uc6d4 23\uc77c<\/p>\n<p>Gartner \ubc0f Magic Quadrant\ub294 \ubbf8\uad6d \ubc0f \uad6d\uc81c\uc801\uc73c\ub85c Gartner, Inc. \ubc0f\/\ub610\ub294 \uadf8 \uacc4\uc5f4\uc0ac\uc758 \ub4f1\ub85d \uc0c1\ud45c\uc774\uba70 \ud5c8\uac00\ub97c \ubc1b\uc544 \uc5ec\uae30\uc5d0\uc11c \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \ud310\uad8c \uc18c\uc720.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text]Genesys\ub294 2022\ub144 \uc62c\ud574\ub97c \ud3ec\ud568\ud558\uc5ec 8\ub144 \uc5f0\uc18d Gartner\u00ae \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130 (CCaaS) Magic Quadrant\u2122 \ub9ac\ub354\ub85c \uc120\uc815\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc2e4\ud589 \ub2a5\ub825\uc5d0\uc11c\ub3c4 \ucd5c\uace0\ub85c \uc120\uc815\ub418\uc5c8\uc2b5\ub2c8\ub2e4. 5\uac00\uc9c0 \ud575\uc2ec \uae30\ub2a5 \uc0ac\uc6a9 \uc0ac\ub840(\uae30\uc5c5\uc6a9 \ucf5c \uc13c\ud130, \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc13c\ud130 \ubc0f \uae00\ub85c\ubc8c \ucee8\ud0dd \uc13c\ud130) \uc911 3\uac1c \ubd80\ubb38\uc5d0\uc11c 1\uc704\ub97c \ucc28\uc9c0\ud558\uc600\uc2b5\ub2c8\ub2e4. \uc790\uc0ac\ub294 \ucee8\ud0dd\uc13c\ud130 \uc0b0\uc5c5\uc758 \ub9ac\ub354\ub85c\uc11c \uace0\uac1d \uac1c\uac1c\uc778\uc758 \uace0\ub9bd\ub418\uc5c8\ub358 \uc778\ud130\ub799\uc158\uc744 \ud558\ub098\uc758 \uc5f0\uacb0\ub41c \uacbd\ud5d8\uc73c\ub85c \uc804\ud658\ub420 \uc218 \uc788\ub3c4\ub85d \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column 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