{"id":445202,"date":"2022-09-26T01:16:41","date_gmt":"2022-09-26T08:16:41","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=445202"},"modified":"2022-09-26T17:31:22","modified_gmt":"2022-09-27T00:31:22","slug":"strategies_to_strengthen_insurance_cx","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/strategies_to_strengthen_insurance_cx","title":{"rendered":"\ubcf4\ud5d8\uc0ac\ub97c \uc704\ud55c \uace0\uac1d \uad00\uacc4 \uac15\ud654 \uc804\ub7b5"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\uace0\uac1d\uacfc \uae30\uc5c5 \uc0ac\uc774\uc758 \uac70\uc758 \ubaa8\ub4e0 \uac70\ub798\uc640 \uc778\ud130\ub799\uc158\uc774 \ub514\uc9c0\ud138\ub85c \uc774\ub904\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\ube44\uc790\ub294 \uc628\ub77c\uc778\uc5d0\uc11c\uc758 \ubcf4\ud5d8 \uac70\ub798 \ub610\ud55c \ube60\ub974\uace0, \ub2e8\uc21c\ud558\uace0, \uc9c1\uad00\uc801\uc774\uae38 \uc6d0\ud569\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

\uc138\uacc4 \ucd5c\ub300 \ub514\uc9c0\ud138 \ubcf4\ud5d8 \ucee4\ubba4\ub2c8\ud2f0 \ubc0f \ub9ac\uc11c\uce58 \uae30\uad00\uc778 \u2018<\/span>\ub354 \ub514\uc9c0\ud138 \uc778\uc288\ub7ec(The Digital Insurer)<\/span>\u2019\uc5d0 \ub530\ub974\uba74, \ubcf4\ud5d8 \uc0c1\ud488 \uad6c\ub9e4\uc790\uc758 68%\uac00 \uc628\ub77c\uc778\uc73c\ub85c \uac70\ub798\ud558\uace0 \uc2f6\uc5b4\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ub514\uc9c0\ud138 \ubc29\uc2dd\uc73c\ub85c \uc0c1\ud488\uacfc \uc11c\ube44\uc2a4 \uacac\uc801\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \ubcf4\ud5d8\uc0ac\ub294 50% \ubbf8\ub9cc\uc774\uba70, \ub514\uc9c0\ud138 \ubc29\uc2dd\uc73c\ub85c \uac70\ub798\ub098 \ud310\ub9e4\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \uacf3\uc740 35% \ubbf8\ub9cc\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uccad\uad6c \ud504\ub85c\uc138\uc2a4\uc5d0 \ub514\uc9c0\ud138 \ucc44\ub110\uc744 \ud3ec\ud568\uc2dc\ud0a4\uace0 \uc788\ub294 \uacf3\uc740 23%\uc5d0 \ubd88\uacfc\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

 <\/p>\n

\uace0\uac1d \uad00\uacc4\ub97c \uac15\ud654\ud558\ub294 3\uac00\uc9c0 \ubc29\ubc95<\/b><\/h5>\n

\uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574\uc11c\ub294 \uc9c0\ub2a5\uc801\uc774\uace0 \ub2a5\ub960\uc801\uc778 \ud504\ub85c\uc138\uc2a4\uc5d0 \uae30\ubc18\ud55c \u2018\ubbfc\ucca9\uc131\u2019\uacfc \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0\uc11c \uacf5\uac10\uc744 \ub4b7\ubc1b\uce68\ud558\ub294 \ud601\uc2e0\uc801\uc778 \uae30\uc220\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \u2018\uc5d0\ucf54\uc2dc\uc2a4\ud15c\u2019\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ubcf4\ud5d8\uc0ac\uac00 \uc81c\uacf5\ud558\ub294 \uace0\uac1d \uacbd\ud5d8\uc740 \uac04\uacb0\ud574\uc57c \ud558\uace0, \uc5f0\uad00\uc131\uc774 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574\uc120 \uba87 \uac00\uc9c0 \ubcc0\ud654\uac00 \ud544\uc694\ud569\ub2c8\ub2e4.\u00a0\u00a0<\/span><\/p>\n

 <\/p>\n

\uccab\uc9f8, AI\ub97c \ud1b5\ud55c \uc790\ub3d9\ud654\uc785\ub2c8\ub2e4.\u00a0<\/b><\/p>\n

\uace0\uac1d\uc758 \ud589\ub3d9\uc744 \uae30\ubc18\uc73c\ub85c \uc9c0\uc18d\uc801\uc73c\ub85c \uacbd\ud5d8\uc744 \ub9cc\ub4e4\uc5b4 \ub0b4\ub294 <\/span>\uc790\ub3d9\ud654<\/span><\/a>\uc640 <\/span>\uc140\ud504 \uc11c\ube44\uc2a4<\/span><\/a>\ub85c \ubcf4\ud5d8 \ud504\ub85c\uc138\uc2a4\ub97c \ub2e8\uc21c\ud654\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc790\ub3d9\ud654 \ud504\ub85c\uc138\uc2a4\ub97c \ub9c8\ub828\ud558\uba74 \uc7a5\uc2dc\uac04 \ub3d9\uc548 \uc778\ud130\ub799\uc158\uc744 \ud558\uc9c0 \uc54a\uace0\ub3c4 \uc2e0\uaddc \ubcf4\ud5d8 \uc778\uc218 \uc808\ucc28\ub97c \uc9c4\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

\ubcf4\ud5d8 \uccad\uad6c\ub3c4 \ub9c8\ucc2c\uac00\uc9c0\uc785\ub2c8\ub2e4. <\/span>\ubd07<\/span><\/a>\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc778\uc218, \uccad\uad6c\uc640 \uac19\uc740 \uc8fc\uc694 \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654 \ub610\ub294 \ub514\uc9c0\ud138\ud654\ud558\uba74 \uc6b4\uc601\uc5d0 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0, \ube44\uc6a9\uc744 \uc808\uac10\ud560 \ubfd0 \uc544\ub2c8\ub77c, \uace0\uac1d\uc5d0\uac8c \uc0c8\ub85c\uc6b4 \ubc29\uc2dd\uc73c\ub85c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uae00\ub85c\ubc8c \ud68c\uacc4 \ucee8\uc124\ud305 \ubc95\uc778 EY\uc5d0 \ub530\ub974\uba74, 80%\uac00 \ub118\ub294 \uace0\uac1d\uc774 \uc0c1\ub2f4\uc0ac\ub098 \uc911\uac1c\uc778\uc744 \ud1b5\ud574 \ubcf4\ud5d8 \ud68c\uc0ac\uc640 \uc18c\ud1b5\ud558\ub294 \ub300\uc2e0, <\/span>\ub514\uc9c0\ud138 \ucc44\ub110<\/span><\/a>\uc744 \ube44\ub86f\ud55c \uae30\ud0c0 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110(\uc6f9 \ucc44\ud305, \uc774\uba54\uc77c, \ubaa8\ubc14\uc77c \uc571, \ud654\uc0c1, \uc804\ud654 \ub4f1)\uc744 \uc774\uc6a9\ud560 \uc758\ud5a5\uc774 \uc788\ub2e4\uace0 \uc751\ub2f5\ud588\uc2b5\ub2c8\ub2e4. <\/span>\ucc44\ud305<\/span><\/a>, <\/span>\uc774\uba54\uc77c<\/span><\/a>, <\/span>\uc6f9 \uba54\uc2dc\uc9d5<\/span><\/a> \uac19\uc740 \uae30\uc220\uc744 \uc81c\uacf5\ud558\uba74 \ubcf4\ub2e4 \ube60\ub974\uac8c \uace0\uac1d\uacfc \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

 <\/p>\n

\ub458\uc9f8, <\/b>\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)<\/b><\/a> \uc785\ub2c8\ub2e4. <\/b><\/b><\/p>\n

\ubcf4\ud5d8\uc0ac \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ucc44\ub110\uc744 <\/span>\ud1b5\ud569<\/span><\/a>\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c\uc774 \uc11c\ub85c \uc5f0\uacb0\ub418\uc5b4 \uc788\uc9c0 \uc54a\uc73c\uba74 \ube60\ub974\uace0 \uc815\ud655\ud55c \uc758\uc0ac \uacb0\uc815\uc744 \ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. <\/span>\uc634\ub2c8\ucc44\ub110 \uc811\uadfc \ubc29\uc2dd<\/span><\/a>\uc744 \ucc44\ud0dd\ud558\uba74 \uc774\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uba54\uc2dc\uc9d5 \uc571\uacfc \uac19\uc774 \uace0\uac1d\uacfc \uc18c\ud1b5\ud560 \uc218 \uc788\ub294 \ubc29\uc2dd\uc774 \ub2e4\uc591\ud574\uc9c8\uc218\ub85d \uace0\uac1d\uc5d0 \ub300\ud55c \uc815\ubcf4\ub97c \ud1b5\ud569\ud558\uc5ec \uc2e4\uc2dc\uac04\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ub418\ub294 \ub2e8\uc77c \ubdf0\uac00 \uc911\uc694\ud569\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

\uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d\uc774 \uc790\uc138\ud55c \uc815\ubcf4\ub97c \uc5bb\uae30 \uc704\ud574 \uc6f9 \uc0ac\uc774\ud2b8\ub97c \ubc29\ubb38\ud558\uac70\ub098, \ucc44\ud305\uc744 \ud1b5\ud574 \uc18c\ud1b5\ud558\uac70\ub098, \ubcf4\ud5d8 \ucee8\ud0dd\uc13c\ud130\uc5d0 \uc804\ud654\ub97c \ud558\ub294 \uacbd\uc6b0, \uad00\ub828 \ub370\uc774\ud130\ub97c \uc790\ub3d9\uc73c\ub85c \uc218\uc9d1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \ud504\ub85c\ud544\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ud558\uc5ec \uace0\uac1d\uc758 \uad00\uc2ec \uc0ac\ud56d\uacfc \uad00\ub828\uc131 \ub192\uc740 \uc0c1\ud488\uc744 \uc81c\uc548\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ud1b5\ud569\ub41c \ub370\uc774\ud130\uc640 \uace0\uac1d \ud589\ub3d9\uc5d0 \ub300\ud55c \ubd84\uc11d \uc790\ub8cc\ub97c \ubc14\ud0d5\uc73c\ub85c \ube60\ub974\uac8c \ubcc0\ud654\ud558\ub294 \uc2dc\uc7a5\uc5d0 \uc2e0\uc18d\ud788 \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

 <\/p>\n

\"\"<\/p>\n

 <\/p>\n

\uc14b\uc9f8, <\/b>\uacf5\uac10<\/b><\/a>\uc785\ub2c8\ub2e4.<\/b><\/p>\n

\uacf5\uac10\uc740 \ubcf4\ud5d8\uc0ac\uac00 \uace0\uac1d\uc744 \uae30\uc5b5\ud558\uace0, \uacbd\uccad\ud558\uace0 \uc774\ud574\ud55c\ub2e4\uace0 \ub290\ub07c\uac8c \ud558\ub294 \uac10\uc815\uc785\ub2c8\ub2e4. \ud504\ub85c\uc138\uc2a4 \uc790\ub3d9\ud654\uc640 \ud1b5\ud569\ub41c \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \ucc44\ub110\uc744 \ud1b5\ud574 \ubcf4\ud5d8 \uac00\uc785\uc790\uc640 \uc7a0\uc7ac \uace0\uac1d\uc744 \ubcf4\ub2e4 \uae4a\uc774 \ud30c\uc545\ud560 \uc218 \uc788\ub294 \ud1a0\ub300\ub97c \ub9c8\ub828\ud558\uba74, \uc0c1\ud488\uacfc \uc11c\ube44\uc2a4\ub294 \ubb3c\ub860 \uace0\uac1d\uacfc\uc758 \uc778\ud130\ub799\uc158\uc744 \uac1c\uc778 \ub9de\ucda4\ud654\ud558\uace0, \uc120\uc81c\uc801\uc73c\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubcf4\ud5d8 \ucee8\ud0dd\uc13c\ud130\ub294 \uc774\ub7ec\ud55c \ubc29\uc2dd\uc73c\ub85c \ubcf4\ud5d8 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ucd5c\uc801\ud654\ud558\uace0 \ud544\uc694\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\ub54c \uc81c\uacf5\ud558\ub294 \uc801\uadf9\uc801\uc778 \uc11c\ud3ec\ud2b8 \uc5ed\ud560\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uace0\uac1d\uc774 \ud544\uc694\ub85c \ud558\ub294 \ubc14\ub85c \uadf8 \uc2dc\uc810\uc5d0 \uc0c1\ub2f4\uc0ac\uc640 \uc5f0\uacb0\ud568\uc73c\ub85c\uc368 <\/span>\uacf5\uac10<\/span><\/a>\uc744 \uc804\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubcf4\ud5d8 \uccad\uad6c\ub294 \ub300\ubd80\ubd84 \uc0ac\uace0\uc640 \uac19\uc740 \uc88b\uc9c0 \uc54a\uc740 \uc77c\uc744 \uacaa\uc740 \ud6c4\uc5d0 \uc774\ub904\uc9d1\ub2c8\ub2e4. \uc9c1\uba74\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 \ubcf4\ud5d8 \ucee8\ud0dd\uc13c\ud130\uc640 \ubc14\ub85c \uc5f0\uacb0\ud560 \uc218 \uc5c6\ub2e4\uba74 \uc2e0\ub8b0\uac00 \ud754\ub4e4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

\ucd5c\uc801\uc758 \uc2dc\uc810\uc5d0, \ucd5c\uc801\uc758 \ucc44\ub110\uc5d0\uc11c, \ucd5c\uc801\uc758 \uc815\ubcf4\ub97c \uac00\uc9c0\uace0 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uba74 \uacf5\uac10\uc740 \ubaa8\ub4e0 \ub300\ud654\uc758 \uc911\uc2ec\uc774 \ub429\ub2c8\ub2e4. \ucd94\uac00\uc801\uc73c\ub85c, AI\ub97c \ub3c4\uc785\ud558\uba74 \uace0\uac1d\uacfc \uc7a0\uc7ac \uace0\uac1d\uc774 \ub204\uad6c\uc778\uc9c0, \uadf8\ub9ac\uace0 \uc774\ub4e4\uc774 \uc5b4\ub5a4 \uc815\ubcf4\ub97c \ucc3e\uace0 \uc788\ub294\uc9c0, \uc5b4\ub5a4 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0\uc790 \ud558\ub294\uc9c0 \ud30c\uc545\ud558\uace0, \uc5b4\ub5a0\ud55c \uc870\uce58\ub97c \uc218\ud589\ud574\uc57c \ud558\ub294\uc9c0\ub3c4 \uc608\uce21\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

 <\/p>\n

\uc62c\uc778\uc6d0 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX<\/b><\/h5>\n

\uc790\ub3d9\ud654, \ud1b5\ud569, \uacf5\uac10. \uc774 \ubaa8\ub450\ub294 <\/span>\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158<\/span><\/a>\uc73c\ub85c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc740 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c\uc758 \ucee8\ud0dd\uc13c\ud130 \uc778\ud130\ub799\uc158\uc744 \uac04\uc18c\ud654\ud569\ub2c8\ub2e4. \ud1b5\ud654, \uc774\uba54\uc77c, \ubb38\uc790 \uba54\uc2dc\uc9c0\ub97c \ud1b5\ud569\ud558\uc5ec \ucc44\ub110\uc774 \ubc14\ub00c\uc5b4\ub3c4 \uc5f0\uacb0\ub41c \uc0c1\ub2f4\uc744 \uc81c\uacf5\ud558\uace0, \uc0c1\ub2f4\uc0ac\uac00 \uaddc\ubaa8\uc5d0 \ub9de\uac8c \ubcf4\ub2e4 \uc720\uc5f0\ud558\uace0 \uacf5\uac10\ud558\ub294 \uc778\ud130\ub799\uc158\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

\ubcf4\ud5d8 \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c <\/span>\uc74c\uc131 \ud1b5\ud654<\/span><\/a>\ub294 \uc5ec\uc804\ud788 \uac00\uc7a5 \ub9ce\uc774 \uc0ac\uc6a9\ub418\ub294 \ucc44\ub110\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc74c\uc131 \ud1b5\ud654\ub294 \uc2dc\uac04\uc774 \uc624\ub798 \uac78\ub9ac\uace0 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c\ub294 \ud070 \uc2ec\uc801 \ubd80\ub2f4\uc774 \ub418\uae30\ub3c4 \ud569\ub2c8\ub2e4. \uc801\uc808\ud55c \ub514\uc9c0\ud138 \uc9c0\uc6d0 \uc5c6\uc774 \uace0\uac1d\uc5d0\uac8c \uacf5\uac10\ud558\uba70 \uac1c\uc778\ud654\ub41c \uc778\ud130\ub799\uc158\uc744 \uc81c\uacf5\ud574\uc57c \ud55c\ub2e4\uba74 \ub354\uc6b1 \uadf8\ub807\uc2b5\ub2c8\ub2e4. <\/span>\ubcf4\ud5d8\uc0ac\ub97c \uc704\ud55c \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX<\/span><\/a>\ub294 \ubcf4\ud5d8 \ucee8\ud0dd\uc13c\ud130 \ud658\uacbd\uc744 \ud601\uc2e0\ud558\uc5ec \ubcf4\ud5d8 \uace0\uac1d\uc774 \ubaa8\ub4e0 \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \ucc44\ub110\uc5d0\uc11c \ube60\ub974\uace0 \uc6d0\ud65c\ud55c \uc5f0\uacb0\uacfc \ud574\uacb0\ucc45\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.\u00a0\u00a0<\/span><\/p>\n

\uc0c1\ub2f4\uc0ac\ub294 \uc644\ubcbd\ud55c \uc778\ud130\ub799\uc158 \uae30\ub85d\uacfc \uc0c1\ud669\ubcc4 AI \uc9c0\uc6d0\uc744 \ud3ec\ud568\ud55c \uc9c1\uad00\uc801\uc778 \ub2e8\uc77c \ub300\uc2dc\ubcf4\ub4dc\ub97c \ud65c\uc6a9\ud558\uc5ec, \uace0\uac1d\uc758 \uc774\uc57c\uae30\uc5d0 \uadc0 \uae30\uc6b8\uc774\uace0 \uae30\uc5b5\ud558\uace0 \uc788\ub2e4\ub294 \ub290\ub08c\uc744 \uc804\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc11c\ube44\uc2a4 \ubaa8\ub2c8\ud130\ub9c1 \ud234\uc744 \uc0ac\uc6a9\ud558\uba74 \ubcf4\ud5d8 \ucee8\ud0dd\uc13c\ud130 \uc0c1\ub2f4\uc0ac\uc758 \uc131\uacfc\ub97c \ucd5c\uc801\ud654\ud558\uace0 \uc9c1\ubb34 \ub9cc\uc871\ub3c4\ub97c \uac1c\uc120\ud560 \uae30\ud68c\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

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