{"id":443161,"date":"2022-08-08T17:44:45","date_gmt":"2022-08-09T00:44:45","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=443161"},"modified":"2022-08-08T21:23:42","modified_gmt":"2022-08-09T04:23:42","slug":"cc-solution-completing-the-retail-cx","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/cc-solution-completing-the-retail-cx","title":{"rendered":"\ub9ac\ud14c\uc77c\/\uc774\ucee4\uba38\uc2a4 \uace0\uac1d \uacbd\ud5d8\uc744 \uc644\uc131\ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\ud3ec\ube0c\uc2a4\ub294 2022\ub144 \ub9ac\ud14c\uc77c \ud2b8\ub80c\ub4dc \uc911 \ud558\ub098\ub85c \u2018<a href=\"https:\/\/www.forbes.com\/sites\/forbescommunicationscouncil\/2021\/12\/02\/why-2022-will-be-the-year-of-hybrid-cx---and-what-it-means-for-brands\/?sh=7456fc6f5f3a\">\ud558\uc774\ube0c\ub9ac\ub4dc \ub9ac\ud14c\uc77c(Hybrid Retail)<\/a>\u2019\uc744 \uc81c\uc2dc\ud588\uc2b5\ub2c8\ub2e4. \ud32c\ub370\ubbf9 \uae30\uac04\uc5d0 \ub204\ub9b4 \uc218 \uc5c6\uc5c8\ub358 \uc624\ud504\ub77c\uc778 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uac08\uc99d\uacfc \ud39c\ub370\ubbf9 \uae30\uac04\uc5d0 \uae09\uc99d\ud55c \uc628\ub77c\uc778 \uc218\uc694\uac00 \ub354\ud574\uc9c0\uba74\uc11c \uc18c\ube44\uc790\ub4e4\uc740 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4\ub3c4 \uc790\uc720\ub86d\uac8c \uc628\uc624\ud504\ub77c\uc778\uc744 \ub118\ub098\ub4e4\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub807\ub2e4\uba74 \uc628\uc624\ud504\ub77c\uc778 \ucc44\ub110 \ubaa8\ub450\uc5d0\uc11c \uae30\uc5b5\uc5d0 \ub0a8\ub294 \uc774\ucee4\uba38\uc2a4 \ucee8\ud0dd\uc13c\ud130 \uacbd\ud5d8\uacfc \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub824\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \ud560\uae4c\uc694? \uace0\uac1d\uc774 \ub9cc\uc871\ud558\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub824\uba74 4\uac00\uc9c0 \uc694\uc18c\uac00 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<h5><span id=\"docs-internal-guid-46a2e735-7fff-7e37-42f6-cd2ca04df7da\"><br \/>\n\uc774\ucee4\uba38\uc2a4 \uace0\uac1d \ub9cc\uc871\uc744 \uc704\ud55c \ucee8\ud0dd \uc13c\ud130 4\uac00\uc9c0 \ud544\uc218 \uc694\uc18c<\/span><\/h5>\n<p><span id=\"docs-internal-guid-46a2e735-7fff-7e37-42f6-cd2ca04df7da\"><br \/>\n<strong>1. \u2018\ud06c\ub85c\uc2a4 \ucc44\ub110 \uc778\uc0ac\uc774\ud2b8\u2019<\/strong><\/span><\/p>\n<p><span id=\"docs-internal-guid-46a2e735-7fff-7e37-42f6-cd2ca04df7da\">\uc774\ub97c \uc704\ud574\uc120 \uc5ec\ub7ec \ucc44\ub110\uc758 \uace0\uac1d \ud504\ub85c\ud544\uacfc \uc0c1\ud638\uc791\uc6a9\ud55c \ub370\uc774\ud130 \uacb0\uacfc\ub97c \uacf5\uc720\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \ucc44\ub110 \uc720\ud615\uacfc \uc811\uc18d\ud55c \ub514\ubc14\uc774\uc2a4, \uace0\uac1d \uc138\uadf8\uba3c\ud2b8 \ub4f1\uc744 \ud30c\uc545\ud558\uc5ec \uace0\uac1d\uc774 \ub204\uad6c\uc778\uc9c0, \ud604\uc7ac \ubb34\uc5c7\uc744 \ud558\uace0 \uc788\ub294\uc9c0 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><strong><span id=\"docs-internal-guid-46a2e735-7fff-7e37-42f6-cd2ca04df7da\"><br \/>\n2. \u2018\uc120\uc81c\uc801\uc778 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\u2019<\/span><\/strong><\/p>\n<p><span id=\"docs-internal-guid-46a2e735-7fff-7e37-42f6-cd2ca04df7da\">\ub204\uac00, \uc5b8\uc81c, \uc5b4\ub5bb\uac8c \uc0c1\ud638\uc791\uc6a9\ud558\ub294\uc9c0 \uc608\uce21\ud558\uace0, \uace0\uac1d\uc744 \uc9c0\uc6d0\ud558\ub294 \uac00\uc7a5 \uc801\uc808\ud55c \uc21c\uac04\uc744 \uc2dd\ubcc4\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ucd95\uc801\ub41c \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uace0\uac1d\uc744 \ub354\uc6b1 \uc798 \uc774\ud574\ud560 \uc218 \uc788\uc73c\uba70, \uc774\ub7ec\ud55c \ub370\uc774\ud130\ub294 \ub9ac\ud14c\uc77c\/\uc774\ucee4\uba38\uc2a4 \ube44\uc9c0\ub2c8\uc2a4\uc5d0 \ud070 \uc790\uc0b0\uc774 \ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><iframe title=\"Genesys Blended AI - \uc120\uc81c\uc801 \ucc57\ubd07\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud5a5\uc0c1\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/JgUJO3726q8?start=73&#038;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><strong><span id=\"docs-internal-guid-46a2e735-7fff-7e37-42f6-cd2ca04df7da\"><br \/>\n3.\u00a0 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/genesys-ai?utm_source=naverblog&amp;utm_medium=organicsocial&amp;utm_campaign=apac-sk_lg-ko_content-marketing_ft-naver-blog\">\u2018\uba38\uc2e0\ub7ec\ub2dd\uacfc AI\u2019<\/a><\/span><\/strong><\/p>\n<p><span id=\"docs-internal-guid-46a2e735-7fff-7e37-42f6-cd2ca04df7da\">\uc774 \uae30\uc220\uc744 \uac16\ucd94\uba74 \uace0\uac1d\uc758 \ud589\ub3d9 \ud328\ud134\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ubd84\uc11d\ud558\uace0 \uacb0\uacfc\ub97c \uc608\uce21\ud558\uc5ec, \uc815\ud655\ud55c \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc2dc\uc810\uacfc \ube44\uc988\ub2c8\uc2a4\uc5d0 \ud544\uc694\ud55c \uc0ac\ud56d\uc744 \uacb0\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span id=\"docs-internal-guid-46a2e735-7fff-7e37-42f6-cd2ca04df7da\"><strong>4.<\/strong> <strong><a href=\"https:\/\/www.genesys.com\/ko-kr\/collateral\/genesys-digital?utm_source=naverblog&amp;utm_medium=organicsocial&amp;utm_campaign=apac-sk_lg-ko_content-marketing_ft-naver-blog\">\u2018\uc634\ub2c8\ucc44\ub110 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\u2019<\/a><\/strong><\/span><\/p>\n<p><span id=\"docs-internal-guid-46a2e735-7fff-7e37-42f6-cd2ca04df7da\">\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc5d0\uc11c \ube60\uc9c8 \uc218 \uc5c6\ub294 \uc774 \uae30\ub2a5\uc740 \ucc44\ub110 (\uc6f9 \ucc44\ud305, \uc774\uba54\uc77c, SMS, \uc18c\uc15c \ubc0f \uba54\uc2dc\uc9d5 \ub4f1) \uac04 \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud558\uba70, \ub9de\ucda4\ud615 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc790\ub3d9\ud654\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d\uc758 \ubc29\ubb38 \ubaa9\uc801\uc744 \ud30c\uc545\ud558\uc5ec \uac00\uc7a5 \ube60\ub974\uace0 \ud6a8\uacfc\uc801\uc73c\ub85c \ub300\uc751\ud560 \uc218 \uc788\ub294 \uc0c1\ub2f4\uc0ac\ub97c \uc5f0\uacb0\uc2dc\ucf1c \uc90d\ub2c8\ub2e4.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h5>\uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc5d0 \uc8fc\ubaa9\ud574\uc57c \ud558\ub294 \uc774\uc720<\/h5>\n<p>&nbsp;<\/p>\n<p>Genesys \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uc81c\uacf5\ub418\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/predictive-web-engagement?utm_source=naverblog&amp;utm_medium=organicsocial&amp;utm_campaign=apac-sk_lg-ko_content-marketing_ft-naver-blog\">\u2018\uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8(Genesys Predictive Engagement)\u2019<\/a> \uae30\ub2a5\uc740 AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8\uc744 \ucd5c\uc801\ud654\uc2dc\ucf1c \uc90d\ub2c8\ub2e4. \uc5b8\uc81c \uc5b4\ub5bb\uac8c \uace0\uac1d\uc744 \uc9c0\uc6d0\ud574\uc57c \ud558\ub294\uc9c0 \ud30c\uc545\ud560 \uc218 \uc788\uace0, \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc640 \uace0\uac1d \ub9cc\uc871\uc744 \ucd5c\ub300\ub85c \ub2ec\uc131\ud558\uae30 \uc704\ud574 \uc801\uc808\ud55c \uc21c\uac04\uc5d0 \ucd5c\uc801\uc758 \uc0c1\ub2f4\uc0ac \ub610\ub294 \ubd07\uc744 \uc5f0\uacb0\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\uc2dc\ucf1c \uc90d\ub2c8\ub2e4.<\/p>\n<p>\uc774 \ubaa8\ub4e0 \ud65c\ub3d9\uc740 \uace0\uac1d\uc744 \uc774\ud574\ud558\ub294 \uac83\uc5d0\uc11c\ubd80\ud130 \uc2dc\uc791\ub429\ub2c8\ub2e4. \uba3c\uc800, \uc2a4\ub2c8\ud3ab(Snippet) \uc2a4\ud06c\ub9bd\ud2b8\ub97c \ubc30\ud3ec\ud558\uc5ec \uc6f9\uc0ac\uc774\ud2b8 \ubc29\ubb38\uc790\uc758 \ud589\ub3d9\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uace0\uac1d\uc758 \uacfc\uac70 \uc0c1\ud638\uc791\uc6a9 \ub0b4\uc5ed, \ucee8\ud0dd\uc13c\ud130 \uc561\uc138\uc2a4 \uc774\ub825, \ub9c8\ucf00\ud305 \ubc0f CRM \uc2dc\uc2a4\ud15c\uc744 \uc5f0\ub3d9\ud558\uc5ec \uc138\ubd80 \uc815\ubcf4\ub97c \ud655\ubcf4\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 \ub204\uad6c\uc774\uace0, \ubc29\ubb38 \ubaa9\uc801\uacfc \ud544\uc694\ub85c \ud558\ub294 \uc9c0\uc6d0\uc774 \ubb34\uc5c7\uc778\uc9c0 \ud30c\uc545\ud558\uba70, \uadf8 \ub2e4\uc74c \uc801\uc808\ud55c \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc21c\uac04\uc744 \uc608\uce21\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub54c AI \uae30\ubc18\uc758 \uc608\uce21 \ubd84\uc11d\uc744 \ud1b5\ud574 \uace0\uac1d \uc758\ub3c4\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \ud30c\uc545\ud558\uace0, \uc138\uadf8\uba3c\ud2b8\ub97c \ubd84\ub958\ud558\uace0, \ubaa9\ud45c\uc5d0 \ub3c4\ub2ec\ud560 \ud655\ub960\uc744 \ud655\uc778\ud569\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \ucd5c\uc801\uc758 \uc21c\uac04\uc5d0 \ucde8\ud574\uc57c \ud560 \uc870\uce58\ub97c \uc790\ub3d9\uc73c\ub85c \ud2b8\ub9ac\uac70\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uba74, \uace0\uac1d\uc774 \uc7a5\ubc14\uad6c\ub2c8\uc5d0 \ub2f4\uae34 \uc81c\ud488\uc744 \uad6c\ub9e4 \ub610\ub294 \uad6c\ub9e4\ud558\uc9c0 \uc54a\uc744 \ud655\ub960\uc744 \uc608\uce21\ud558\uace0 \ud560\uc778 \ucfe0\ud3f0\uc744 \uc81c\uacf5\ud558\uac70\ub098, \ubd07 \ub610\ub294 \uc0c1\ub2f4\uc0ac\uc640\uc758 \uc5f0\uacb0\uc744 \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubfd0\ub9cc \uc544\ub2c8\ub77c, \uc2e4\uc2dc\uac04 \ub370\uc774\ud130, \uacfc\uac70 \ub370\uc774\ud130, \uc608\uce21 \ub370\uc774\ud130, \ud0c0\uc0ac \uace0\uac1d \ub370\uc774\ud130\ub97c \ud3ec\ud568\ud55c \ucee8\ud0dd\uc2a4\ud2b8 \uc815\ubcf4\ub97c \uc81c\uacf5\ud574 \uc0c1\ub2f4\uc0ac\uac00 \ub9de\ucda4\ud615\uc73c\ub85c \uc751\ub300\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774 \uacfc\uc815\uc5d0\uc11c \ubcc0\ud654\ub41c \uace0\uac1d \uc5ec\uc815\uc744 \ud559\uc2b5\ud558\uace0, \uc774\ub97c \uae30\ubc18\uc73c\ub85c \uacb0\uacfc\ub97c \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4. \uc774\ub807\uac8c \uc9c0\uc18d\uc801\uc73c\ub85c \uc218\uc9d1\ub41c \ud559\uc2b5 \ub370\uc774\ud130\ub97c \ud1b5\ud574 AI \ubaa8\ub378\uc744 \uacc4\uc18d \ubc1c\uc804\uc2dc\ud0a4\uba70, \uc774\ub97c \uae30\ubc18\uc73c\ub85c \ub354\uc6b1 \ucd5c\uc801\ud654\ub41c \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<h5>\uace0\uac1d, \uc0c1\ub2f4\uc0ac, \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub450\ub97c \ub9cc\uc871\uc2dc\ud0a4\ub294 \uc778\uc0ac\uc774\ud2b8<\/h5>\n<p>&nbsp;<\/p>\n<p>&#8216;\uc81c\ub124\uc2dc\uc2a4 \uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8&#8217;\ub97c \ud65c\uc6a9\ud558\uba74 \uacb0\uacfc\uc801\uc73c\ub85c \uace0\uac1d\uc740 \uc218\uace0\ub85c\uc6c0\uc744 \ub35c\uace0, \uc9c4\uc815\uc73c\ub85c \uac1c\uc778\ud654\ub41c \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \ud558\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc5d0\ub294 \ucc44\ub110 \uac04 \uc0c1\ud638\uc791\uc6a9, \uace0\uac1d \uc5ec\uc815, \uace0\uac1d \uc138\uadf8\uba3c\ud2b8, \uc2e4\uc2dc\uac04 \uc608\uce21 \uacb0\uacfc \ub4f1\uc744 \ud3ec\ud568\ud55c \ucee8\ud0dd\uc2a4\ud2b8 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uace0, \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\ub294 \uc0dd\uc0b0\uc131\uacfc \uace0\uac1d \uc751\ub300 \uc5ed\ub7c9\uc744 \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\ub3d9\ud654\ub41c \ubd07 \ub610\ub294 \uc6f9 \ucc44\ud305\uc5d0 \uae30\ubc18\ud55c \uc0ac\uc804 \uc9c0\uc6d0\uc744 \ud1b5\ud574 \uace0\uac1d \uc694\uccad\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \ud574\uacb0\ud558\uc5ec \uc6b4\uc601 \ube44\uc6a9\uae4c\uc9c0 \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub3c4 \ub2f9\uc5f0\ud788 \ud5a5\uc0c1\ub429\ub2c8\ub2e4. <\/strong><\/p>\n<p>\uc601\uc5c5 \ud300\uc740 \uc138\uc77c\uc988 \uc218\uc775 \uc99d\uac00\uc640 \ub9ac\ub4dc \ub2f9 \ubc1c\uc0dd\ud558\ub294 \uc804\ud658 \ube44\uc6a9\uc744 \ub0ae\ucd94\uace0, \ub9c8\ucf00\ud305 \ud300\uc740 \ucee8\ud0dd\uc13c\ud130 \ub370\uc774\ud130\ub97c \ubc14\ud0d5\uc73c\ub85c \ucea0\ud398\uc778\uc744 \uc870\uc815\ud558\uace0 \uc131\uacfc\ub97c \ub354 \uc815\ud655\ud558\uac8c \uce21\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. IT \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601 \ud300\uc740 \ubcf5\uc7a1\ud55c \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ud1b5\ud569 \ub610\ub294 \ub808\uac70\uc2dc \uc778\ud504\ub77c\uc5d0 \uc5c6\ub294 \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ub354 \uc774\uc0c1 \uc560\uc4f0\uc9c0 \uc54a\uc544\ub3c4 \ub429\ub2c8\ub2e4.<\/p>\n<p>\ub9ac\ud14c\uc77c\/\uc774\ucee4\uba38\uc2a4 \uace0\uac1d \uacbd\ud5d8\uc740 \uc774\uc81c, \uc0c8\ub85c\uc6b4 \uc0dd\uc874 \uc804\ub7b5\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815 \uc804\ubc18\uc5d0 \uac78\uccd0 \uaddc\ubaa8\uc5d0 \ub9de\ub294 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc57c\ub9d0\ub85c \ub9ac\ud14c\uc77c\/\uc774\ucee4\uba38\uc2a4 \uc5c5\uacc4\uac00 \uc0c8\ub85c\uc6b4 \ubbf8\ub798\ub85c \ub098\uc544\uac00\ub294 \uac00\uc7a5 \uc815\ud655\ud55c \ud574\ubc95\uc785\ub2c8\ub2e4. \uadf8 <a href=\"https:\/\/www.genesys.com\/ko-kr\/solutions\/retail?utm_source=naverblog&amp;utm_medium=organicsocial&amp;utm_campaign=apac-sk_lg-ko_content-marketing_ft-naver-blog\">\uccab\ubc1c<\/a>\uc744 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uacfc \ud568\uaed8 \ub0b4\ub514\ub38c \ubcf4\uc138\uc694.<\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/webinars\/retail-ecommerce-cloud-contact-center-demo\">\ub9ac\ud14c\uc77c\/\uc774\ucee4\uba38\uc2a4 \uc131\uacf5\uc744 \uc704\ud55c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uad6c\ucd95 \uc0ac\ub840 \ubc0f \ub370\ubaa8 \uc2dc\uc5f0 \ub3d9\uc601\uc0c1<\/a>\uc744 \uc9c0\uae08 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\ud3ec\ube0c\uc2a4\ub294 2022\ub144 \ub9ac\ud14c\uc77c \ud2b8\ub80c\ub4dc \uc911 \ud558\ub098\ub85c \u2018\ud558\uc774\ube0c\ub9ac\ub4dc \ub9ac\ud14c\uc77c(Hybrid Retail)\u2019\uc744 \uc81c\uc2dc\ud588\uc2b5\ub2c8\ub2e4. \ud32c\ub370\ubbf9 \uae30\uac04\uc5d0 \ub204\ub9b4 \uc218 \uc5c6\uc5c8\ub358 \uc624\ud504\ub77c\uc778 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uac08\uc99d\uacfc \ud39c\ub370\ubbf9 \uae30\uac04\uc5d0 \uae09\uc99d\ud55c \uc628\ub77c\uc778 \uc218\uc694\uac00 \ub354\ud574\uc9c0\uba74\uc11c \uc18c\ube44\uc790\ub4e4\uc740 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4\ub3c4 \uc790\uc720\ub86d\uac8c \uc628\uc624\ud504\ub77c\uc778\uc744 \ub118\ub098\ub4e4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 \uc628\uc624\ud504\ub77c\uc778 \ucc44\ub110 \ubaa8\ub450\uc5d0\uc11c \uae30\uc5b5\uc5d0 \ub0a8\ub294 \uc774\ucee4\uba38\uc2a4 \ucee8\ud0dd\uc13c\ud130 \uacbd\ud5d8\uacfc \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub824\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \ud560\uae4c\uc694? 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