{"id":441174,"date":"2022-07-29T12:02:28","date_gmt":"2022-07-29T19:02:28","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ed%98%81%ec%8b%a0-%ea%b8%88%ec%9c%b5-%ec%84%9c%eb%b9%84%ec%8a%a4-%ec%97%85%ea%b3%84%eb%a5%bc-%ec%9c%84%ed%95%9c-%eb%aa%a8%eb%b2%94-%ec%82%ac%eb%a1%80"},"modified":"2022-07-31T20:28:34","modified_gmt":"2022-08-01T03:28:34","slug":"cloud-transformation-best-practices-for-the-financial-services-industry","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/cloud-transformation-best-practices-for-the-financial-services-industry","title":{"rendered":"\ud074\ub77c\uc6b0\ub4dc \ud601\uc2e0: \uae08\uc735 \uc11c\ube44\uc2a4 \uc5c5\uacc4\ub97c \uc704\ud55c \ubaa8\ubc94 \uc0ac\ub840"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">\ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc744 \ucd94\uc9c4\ud558\ub294 \uae08\uc735 \uae30\uc5c5\uc774 \uc911\ub3c4\uc5d0 \uc774\ub97c \ud3ec\uae30\ud558\ub294 \uc77c\uc774 \uac00\ub054 \uc788\uc2b5\ub2c8\ub2e4. \ud754\ud788, \ud074\ub77c\uc6b0\ub4dc \uc804\ud658 \u2018\ub300\uc0c1\u2019 \ub610\ub294 \u2018\uc774\uc720\u2019\uc5d0 \ub300\ud55c \uc758\ubb38\uc774 \uc804\ud658\uc744 \ubc29\ud574\ud55c\ub2e4\uace0 \uc5ec\uaca8\uc9d1\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc0ac\uc2e4\uc740 \uc5b4\ub5bb\uac8c \uc2dc\uc791\ud574\uc57c \ud558\ub294\uc9c0\uc5d0 \ub300\ud55c \ub9c9\uc5f0\ud55c \uc758\ubb38\uc774 \uc870\uc9c1\uc744 \ub9c8\ube44\uc2dc\ud0a4\uace0 \ud074\ub77c\uc6b0\ub4dc \ud601\uc2e0\uc744 \uc9c0\uc5f0\uc2dc\ud0b5\ub2c8\ub2e4. \uae08\uc735 \uc11c\ube44\uc2a4 \uc5c5\uacc4\uac00 \ud2b9\ud788 \uadf8\ub807\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span data-contrast=\"auto\">\ub9ce\uc740 \uae08\uc735 \uc11c\ube44\uc2a4 \uae30\uc5c5\uc774 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud558\uba74\uc11c \uc5b4\ub514\uc11c\ubd80\ud130 \uc2dc\uc791\ud560\uc9c0, \uadf8\ub9ac\uace0 \uc804\ud658 \uc774\ud6c4\uc5d0\ub294 \ubb34\uc5c7\uc744 \ud574\uc57c \ud558\ub294\uc9c0\uc5d0 \ub300\ud55c \uc9c8\ubb38\ub3c4 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c \uc804\ud658\uc740 \uae30\uc5c5\uc5d0 \uc544\uc8fc \ud68d\uae30\uc801\uc778 \ubc1c\uc790\ucde8\ub97c \ub0a8\uae30\ub294 \uc77c\uc774\uace0, \uc660\uc9c0 \ubaa8\ub974\uac8c \ubcf5\uc7a1\ud574 \ubcf4\uc774\uae30\uae4c\uc9c0 \ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc801\uc9c0 \uc54a\uc740 \uae30\uc5c5\uc774 \ud074\ub77c\uc6b0\ub4dc \ud601\uc2e0\uc744 \ud3ec\uae30\ud569\ub2c8\ub2e4. \uc5c4\uaca9\ud55c \uc815\ubd80 \uaddc\uc81c, \uc0ac\uc774\ubc84 \uacf5\uaca9\uc5d0 \ub300\ud55c \uc6b0\ub824, \uad6c\uc2dd \uc2dc\uc2a4\ud15c \uc6b4\uc601 \ub4f1\uc73c\ub85c <\/span><a href=\"https:\/\/www.paymentsjournal.com\/are-banks-tiptoeing-to-the-cloud-or-tripped-up-by-technical-bottlenecks\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">\uae08\uc735 \uc11c\ube44\uc2a4 \uc784\uc6d0\ub4e4\uc740 \ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc758 \uc2dc\uc791 \ubc29\ubc95\uc5d0 \ud655\uc2e0\uc744 <\/span><\/a><span data-contrast=\"auto\"> \uac16\uc9c0 \ubabb\ud569\ub2c8\ub2e4. \uadf8\ub85c \uc778\ud574 \ud074\ub77c\uc6b0\ub4dc \ub3c4\uc785\uc774 \uc9c0\uc5f0\ub418\uace0, \ud074\ub77c\uc6b0\ub4dc\uac00 \uc81c\uacf5\ud558\ub294 \uac00\uce58 \ub610\ud55c \ub2a6\ucdb0\uc9d1\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"auto\">\ud558\uc9c0\ub9cc \uae08\uc735 \uc11c\ube44\uc2a4 \uc5c5\uacc4\uac00 \ud074\ub77c\uc6b0\ub4dc \ud601\uc2e0\uc744 \ud5a5\ud55c <\/span><a href=\"https:\/\/www.genesys.com\/blog\/post\/financial-services-cx-insights-cloud-transformation-starts-with-a-vision\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">\uccab \uac78\uc74c\uc744 \uc790\uc2e0 \uc788\uac8c \ub0b4\ub51b\uc744 \uc218 \uc788\ub3c4\ub85d \ub3d5\uace0<\/span><\/a><span data-contrast=\"auto\">\u00a0\ud504\ub85c\uc81d\ud2b8\ub97c \uc9c4\ud589\ud558\ub294 \ub0b4\ub0b4 \ucd94\uc9c4\ub825\uc744 \uc720\uc9c0\ud558\uace0, \uc6b4\uc601 \ubc0f \ub370\uc774\ud130\uc758 \ubb34\uacb0\uc131\uc744 \ubcf4\uc7a5\ud558\ub294 \ubaa8\ubc94 \uad6c\ucd95 \uc0ac\ub840\ub294 \ub9ce\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span data-contrast=\"auto\">\uae08\uc735 \uc11c\ube44\uc2a4 \uc5c5\uacc4\uc758 \uc131\uacf5\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc744 \uaddc\uc815\ud558\ub294 3\uac00\uc9c0 \uc694\uc18c\uc778 \ub9c8\uc774\uadf8\ub808\uc774\uc158 \ud65c\ub3d9, \uba85\ud655\ud55c \uc5ed\ud560\uacfc \ucc45\uc784 \uc815\uc758, \ud504\ub85c\uc81d\ud2b8 \uc644\ub8cc\uc758 \uc758\ubbf8\ub97c \uac04\ub2e8\ud788 \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<ol>\n<li><b><span data-contrast=\"none\">\ub9c8\uc774\uadf8\ub808\uc774\uc158 \ud65c\ub3d9<\/span><\/b><span data-contrast=\"none\">\u202f<\/span><\/li>\n<\/ol>\n<p><span data-contrast=\"none\">\u202f<\/span><span data-contrast=\"none\">\uc6cc\ud06c\ub85c\ub4dc \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc5d0 \ud544\uc694\ud55c \uc791\uc5c5\uc740 \uc77c\ubc18\uc801\uc73c\ub85c \ub2e4\uc74c 3\ub2e8\uacc4\ub85c \uc774\ub8e8\uc5b4\uc9c0\uba70, \uc774\ub294 \uac01 \uc6cc\ud06c\ub85c\ub4dc\uc5d0 \uacf5\ud1b5\uc73c\ub85c \uc801\uc6a9\ub429\ub2c8\ub2e4. <\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\">\uc6cc\ud06c\ub85c\ub4dc \ud3c9\uac00 <\/span><\/li>\n<li><span data-contrast=\"none\">\uc6cc\ud06c\ub85c\ub4dc \uac1c\ubc1c <\/span><\/li>\n<li><span data-contrast=\"none\">\uc6cc\ud06c\ub85c\ub4dc \ub9b4\ub9ac\uc2a4 <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">\ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud558\uba74 \uc870\uc9c1\uc740 \uc6cc\ud06c\ub85c\ub4dc\uc5d0\uc11c \uc0dd\uc0b0\uc5d0 \uc774\ub974\ub294 \uac01 \ub2e8\uacc4\uc758 \uc218\uc775\uc744 \uadf9\ub300\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uba85\uc2ec\ud574\uc57c \ud560 \uc0ac\ud56d\uc740 \uc9c1\uc6d0 \uacbd\ud5d8\uacfc \uc6cc\ud06c\ub85c\ub4dc\uc758 \ubcf5\uc7a1\uc131\uc774 \uc77c\uc815\uacfc \ub9c8\uc774\uadf8\ub808\uc774\uc158 \uc18d\ub3c4\uc5d0 \ud070 \uc601\ud5a5\uc744 \ubbf8\uce5c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \ub2e4\uc74c\uc740 \uc774 \ud504\ub85c\uc138\uc2a4\uc758 \uc8fc\uc694 \ub2e8\uacc4\uc5d0 \ub300\ud55c \uac1c\uc694\uc785\ub2c8\ub2e4.<\/span> <span data-contrast=\"none\">\u202f<\/span><\/p>\n<p><b><span data-contrast=\"none\">\uc6cc\ud06c\ub85c\ub4dc \ud3c9\uac00:<\/span><\/b><span data-contrast=\"none\"> \ube44\uc6a9, \ud604\ub300\ud654, \ubc30\ud3ec \ud234\uc744 \ud3c9\uac00\ud569\ub2c8\ub2e4. \uc774 \ub2e8\uacc4\uc5d0\uc11c\ub294 \ud569\ub9ac\ud654 \uc635\uc158\uc744 \ubcf4\ub2e4 \uba74\ubc00\ud788 \uc0b4\ud3b4\ubcf4\uba74\uc11c \ucd08\uae30 \ubc1c\uacac \ubc0f \ud3c9\uac00 \uc911\uc5d0 \uc774\ub8e8\uc5b4\uc9c4 \uac00\uc815\uc744 \uac80\uc99d\ud558\uac70\ub098 \uc774\ub97c \uac80\uc99d\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4. \ub610\ud55c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc774\uc804\ud55c \ud6c4 \uc6cc\ud06c\ub85c\ub4dc\uac00 \uae30\uc220\uc801 \uc131\uacf5\uc744 \uc774\ub8f0 \uc218 \uc788\ub3c4\ub85d \uc0ac\uc6a9\uc790 \ud328\ud134\uacfc \uc885\uc18d\uc131\ub3c4 \uc790\uc138\ud788 \uc5f0\uad6c\ud569\ub2c8\ub2e4.<\/span> <span data-contrast=\"none\">\u202f<\/span><\/p>\n<p><b><span data-contrast=\"none\">\uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ubc0f \uc6cc\ud06c\ub85c\ub4dc \ubc30\ud3ec: <\/span><\/b><span data-contrast=\"none\">\uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \uc6cc\ud06c\ub85c\ub4dc\ub97c \ud3c9\uac00\ud55c \ud6c4\uc5d0\ub294 \uae30\uc874 \uae30\ub2a5\uc774 \ud074\ub77c\uc6b0\ub4dc\uc5d0 \ubcf5\uc81c \ub610\ub294 \uac1c\uc120\ub429\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \ub9ac\ud504\ud2b8 \uc564 \uc2dc\ud504\ud2b8 \ub610\ub294 \ud074\ub77c\uc6b0\ub4dc\ub85c\uc758 \uc7ac\ud638\uc2a4\ud305\uc774 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uae08\uc735 \uc11c\ube44\uc2a4 \uae30\uc5c5\uc740 \uc77c\ubc18\uc801\uc73c\ub85c \ud074\ub77c\uc6b0\ub4dc\uc758 \uc774\uc810\uc744 \ud65c\uc6a9\ud558\uae30 \uc704\ud574 \uc774\ub7ec\ud55c \uc6cc\ud06c\ub85c\ub4dc\ub97c \uc9c0\uc6d0\ud558\ub294 \ub9ce\uc740 \uc790\uc0b0\uc744 \ud604\ub300\ud654\ud569\ub2c8\ub2e4. \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ub610\ub294 \uc6cc\ud06c\ub85c\ub4dc\ub97c \ud074\ub77c\uc6b0\ub4dc\ub85c \ub9c8\uc774\uadf8\ub808\uc774\uc158\ud560 \ub54c\ub294 \uc18c\uc694 \uc2dc\uac04\ub3c4 \ud655\uc778\ud574\uc57c \ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uacbd\ud5d8\uc774 \ud48d\ubd80\ud55c \ub9c8\uc774\uadf8\ub808\uc774\uc158 \ud300\uc774 \ubcf5\uc7a1\ub3c4\uac00 \ub0ae\uac70\ub098 \uc911\uac04 \uc815\ub3c4\uc778 2~5\uac1c\uc758 \uc6cc\ud06c\ub85c\ub4dc\ub97c \ud074\ub77c\uc6b0\ub4dc\ub85c \ub9c8\uc774\uadf8\ub808\uc774\uc158\ud558\ub294 \ub370 2\uc8fc \uc815\ub3c4 \uac78\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubb3c\ub860, \ubcf5\uc7a1\ud55c \uc6cc\ud06c\ub85c\ub4dc\ub294 \ub354 \uc624\ub798 \uac78\ub9bd\ub2c8\ub2e4. <\/span> <span data-contrast=\"auto\">\u202f<\/span><\/p>\n<p><b><span data-contrast=\"none\">\uc6cc\ud06c\ub85c\ub4dc \ub9b4\ub9ac\uc2a4<\/span><\/b><span data-contrast=\"none\">: \uae30\ub2a5\uc774 \ud074\ub77c\uc6b0\ub4dc\ub85c \ubcf5\uc81c\ub418\uba74 \uc6cc\ud06c\ub85c\ub4dc\ub97c \ud14c\uc2a4\ud2b8,\u00b7\ucd5c\uc801\ud654,\u00b7\ubb38\uc11c\ud654,\u00b7\ub9b4\ub9ac\uc2a4\ud558\uc5ec \uc9c0\uc18d\uc801\uc778 \uc6b4\uc601\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ub2e8\uacc4\uc5d0\uc11c\ub294 \ub9c8\uc774\uadf8\ub808\uc774\uc158\ub41c \uc6cc\ud06c\ub85c\ub4dc\ub97c \uac80\ud1a0\ud558\uace0, \uc774\ub97c \uac70\ubc84\ub10c\uc2a4 \ud300, \uc6b4\uc601 \uad00\ub9ac \ud300, \ubcf4\uc548 \ud300\uc5d0 \ub118\uaca8 \uc9c0\uc18d\uc801\uc73c\ub85c \uc6cc\ud06c\ub85c\ub4dc\ub97c \uc9c0\uc6d0\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/span><\/p>\n<ol start=\"2\">\n<li><b><span data-contrast=\"none\">\uba85\ud655\ud55c \uc5ed\ud560\uacfc \ucc45\uc784 \uc815\uc758<\/span><\/b><\/li>\n<\/ol>\n<p><span data-contrast=\"none\">\uc5ed\ud560\uacfc \ucc45\uc784\uc740 \uc131\uacf5\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc744 \uc704\ud55c \ud575\uc2ec \uc694\uc18c\uc785\ub2c8\ub2e4. \ud574\ub2f9 \uc5ed\ud560\uc5d0 \ub300\ud55c \ucc45\uc784\uc758 \ubc94\uc704\ub294 \ubb3c\ub860, \ud574\ub2f9 \uc5ed\ud560\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \ucc98\ub9ac\ud558\ub294 \ub2a5\ub825\uc744 \uac00\uc9c4 \uc0ac\ub78c \ub610\ub294 \uc9c1\uc6d0 \uadf8\ub8f9\uc744 \uacb0\uc815\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">\uc8fc\uc694 \uc5ed\ud560\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">\ube44\uc988\ub2c8\uc2a4 \ud6c4\uc6d0\uc790 <\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">\ud504\ub85c\uc81d\ud2b8 \uad00\ub9ac\uc790<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">\uc778\ud504\ub77c \uc804\ubb38\uac00<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Genesys Cloud \uad00\ub9ac\uc790<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac\uc790<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">\ub370\uc774\ud130 \ubd84\uc11d\uac00<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">\uc8fc\uc694 \ucc45\uc784\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">\ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc(Genesys\uc640 \uacf5\uc720)<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">\ubc30\ud3ec \ubc0f \ucc44\ud0dd(Genesys\uc640 \uacf5\uc720) <\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">\ub124\ud2b8\uc6cc\ud06c \uc5f0\uacb0 \ubc0f \ubcf4\uc548<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">\uc74c\uc131 \ubc0f \ub370\uc774\ud130 \ud1b5\uc2e0 \uc0ac\uc5c5\uc790<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Genesys \uad00\ub9ac<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">\ub370\uc774\ud130 \ub9c8\uc774\uadf8\ub808\uc774\uc158<\/span><\/li>\n<\/ul>\n<ol start=\"3\">\n<li><b><span data-contrast=\"none\">\ud504\ub85c\uc81d\ud2b8 \uc644\ub8cc\uc758 \uc815\uc758<\/span><\/b><span data-contrast=\"none\">\u202f<\/span><\/li>\n<\/ol>\n<p><span data-contrast=\"none\">\ud754\ud788, \ud655\uc7a5 \uac00\ub2a5\ud55c \ud658\uacbd\uc744 \uac16\ucd98 \uac83\uc73c\ub85c \ud074\ub77c\uc6b0\ub4dc \ub9c8\uc774\uadf8\ub808\uc774\uc158 \ud504\ub85c\uc81d\ud2b8\uac00<br \/>\n\u2018<\/span><a href=\"https:\/\/www.modusinstitute.com\/blog\/demystifying-the-definition-of-done-in-agile\"><span data-contrast=\"none\">\uc644\ub8cc<\/span><\/a><span data-contrast=\"none\">&#8216; \ub418\uc5c8\ub2e4\uace0 \uc624\ud574\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span> <span data-contrast=\"auto\">\ud655\uc7a5 \uac00\ub2a5\ud55c \ud658\uacbd\uc740 \ubc30\uc815 \ub610\ub294, \ud504\ub85c\uc81d\ud2b8\uac00 \uc644\ub8cc\ub418\uae30 \uc704\ud574 \ucda9\uc871\ud574\uc57c \ud558\ub294 \uc870\uac74 \uc9d1\ud569\uc5d0 \ub300\ud55c \uc560\uc790\uc77c \uc6a9\uc5b4\uc785\ub2c8\ub2e4. \uae30\uc874\uc758 \uc628\ud504\ub808\ubbf8\uc2a4 \uae30\uc220 \ud504\ub85c\uc81d\ud2b8\ub294 \ud14c\uc2a4\ud2b8 <\/span><span data-contrast=\"auto\">\ubc0f \uc2e4\ud589\uc5d0 \ub300\ud55c \ubb3c\ub9ac\uc801 \uc885\uc18d\uc131 \ub54c\ubb38\uc5d0 <\/span><span data-contrast=\"none\">\uc2dc\uc791 \uc9c0\uc810\uacfc \uc885\ub8cc \uc9c0\uc810\uc774 \uba85\ud655\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ud074\ub77c\uc6b0\ub4dc \ud658\uacbd\uc5d0\uc11c\ub294 \uc774\ub7ec\ud55c \ubb3c\ub9ac\uc801 \uc885\uc18d\uc131\uc774 \uc0ac\ub77c\uc9d1\ub2c8\ub2e4. \ub530\ub77c\uc11c \ubd80\ubd84 \ud14c\uc2a4\ud2b8\ub97c \uc218\ud589\ud560 \uc218 \uc788\uc73c\uba70, \ud504\ub85c\uc81d\ud2b8 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc2e4\ud589\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4. \uc2dc\uc791 \uc9c0\uc810\uc5d0\uc11c \uc885\ub8cc \uc9c0\uc810\uae4c\uc9c0\uc758 \ubcc0\ud658 \uc804\uc81c \uc870\uac74\uc744 \uc815\uc758\ud558\uace0, \uc774\ub97c \uc0c8\ub85c\uc6b4 \ud074\ub77c\uc6b0\ub4dc \uae30\ub2a5 \ucc44\ud0dd\uacfc\ub294 \ubcc4\uac1c\ub85c \uc720\uc9c0\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \ub2e4\uc74c\uacfc \uac19\uc740 \uc870\uac74\uc774 \ucda9\uc871\ub418\uba74 \ud544\uc218 \uad6c\uc131 \uc694\uc18c\uac00 \uc644\ub8cc\ub410\ub2e4\uace0 \uc815\uc758\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><b><span data-contrast=\"none\">\ube44\uc988\ub2c8\uc2a4 \uc900\ube44 \uc0c1\ud0dc: <\/span><\/b><span data-contrast=\"none\">\ud074\ub77c\uc6b0\ub4dc \uc804\ub7b5 \ud300\uc740 \uae08\uc735 \uc11c\ube44\uc2a4 \uc870\uc9c1\uc774 \ud5a5\ud6c4 2~3\ud68c \ub9b4\ub9ac\uc2a4\uc5d0\uc11c \ub9c8\uc774\uadf8\ub808\uc774\uc158\ud560 \uc218 \uc788\ub294 \uc194\ub8e8\uc158\uc744 \ub098\ud0c0\ub0b4\ub294 \ub192\uc740 \uc218\uc900\uc758 \ub9c8\uc774\uadf8\ub808\uc774\uc158 \ubc31\ub85c\uadf8\ub97c \uc815\uc758\ud558\uace0, \uc6b0\uc120 \uc21c\uc704\ub97c \uc9c0\uc815\ud569\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uc804\ub7b5 \ud300 \ubc0f \ub3c4\uc785 \ud300\uc740 \ubcc0\ud654\ub97c \uad00\ub9ac\ud558\uae30 \uc704\ud55c \ucd08\uae30 \uc811\uadfc \ubc29\uc2dd\uc5d0 \ub3d9\uc758\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b><span data-contrast=\"none\">\uceec\uccd0 \uc900\ube44 \uc0c1\ud0dc:<\/span><\/b><span data-contrast=\"none\"> \ud074\ub77c\uc6b0\ub4dc \ub3c4\uc785 \ud300, \ud074\ub77c\uc6b0\ub4dc \uc804\ub7b5 \ud300, \ube44\uc988\ub2c8\uc2a4 \uc0ac\uc6a9\uc790\ub294 \ub2e4\uc74c\uc5d0 \uc788\uc744 2~3\ud68c \ub9b4\ub9ac\uc2a4\uc5d0\uc11c \ub9c8\uc774\uadf8\ub808\uc774\uc158\ud560 \uc6cc\ud06c\ub85c\ub4dc\uc758 \uc5ed\ud560\uacfc \ucc45\uc784, \uae30\ub300\uce58 \ub4f1\uc744 \uc815\ud569\ub2c8\ub2e4.\u202f<\/span><\/p>\n<p><b><span data-contrast=\"none\">\uae30\uc220 \uc900\ube44 \uc0c1\ud0dc:<\/span><\/b><span data-contrast=\"none\">\u202f \ub9c8\uc774\uadf8\ub808\uc774\uc158\ub41c \uc194\ub8e8\uc158\uc744 \ubc1b\uc744 \ud074\ub77c\uc6b0\ub4dc \ud658\uacbd\uc5d0\ub294 \uadf8 \ub2e4\uc74c \uc791\uc5c5 \uc6cc\ud06c\ub85c\ub4dc\uc5d0 \ub300\ud55c \uc801\uc808\ud55c \ud53c\ub4dc \ubc0f \uad8c\ud55c\uc744 \uc815\ud558\uace0 \ud655\uc778\ud569\ub2c8\ub2e4.\u202f<\/span><\/p>\n<p><span data-contrast=\"none\">\uc8fc\uc758<\/span><b><span data-contrast=\"none\">:<\/span><\/b><span data-contrast=\"none\"> &#8216;\uc900\ube44&#8217;\ub294 \ud074\ub77c\uc6b0\ub4dc \ud601\uc2e0\uc758 \uc131\uacf5 \uc5f4\uc1e0\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ub108\ubb34 \ub9ce\uc740 \uc900\ube44 \uc989, \uacc4\ud68d\uc5d0 \ub108\ubb34 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud22c\uc790\ud558\uba74 \ub9c8\uc774\uadf8\ub808\uc774\uc158 \uc791\uc5c5\uc774 \uc2ec\ud558\uac8c \uc9c0\uc5f0\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\uac1c\ud558\ub294 \ud504\ub85c\uc138\uc2a4\uc640 \uc804\uc81c \uc870\uac74\uc740 \uc758\uc0ac \uacb0\uc815\uc744 \ub3d5\uae30 \uc704\ud55c \uac83\uc785\ub2c8\ub2e4. \uc5ec\uae30\uc5d0 \uc5bd\ub9e4\uc774\uc9c0 \ub9d0\uace0 \uc758\ubbf8 \uc788\ub294 \uc9c4\uc804\uc744 \uc774\ub8e8\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">\ucd08\uae30 \ud074\ub77c\uc6b0\ub4dc \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc744 \uc704\ud574 \ube44\uad50\uc801 \uac04\ub2e8\ud55c \uc6cc\ud06c\ub85c\ub4dc\ub97c \uc120\ud0dd\ud558\uc2ed\uc2dc\uc624. \uc774 \uccab \ubc88\uc9f8 \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc744 \uacc4\ud68d\ud558\uace0 \uad6c\ud604\ud560 \ub54c \uc5ec\uae30\uc11c \uc18c\uac1c\ud558\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud074\ub77c\uc6b0\ub4dc \uc6d0\ub9ac\ub97c \ud300\uc5d0 \ube60\ub974\uac8c \uc2dc\uc5f0\ud558\uace0, \ud074\ub77c\uc6b0\ub4dc \uc791\ub3d9 \ubc29\uc2dd\uc744 \uc774\ud574\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud300\uc774 \uacbd\ud5d8\uc744 \uc313\uace0 \ubcf4\ub2e4 \ud06c\uace0 \ubcf5\uc7a1\ud55c \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc744 \uc218\ud589\ud574 \uac00\uba74\uc11c \ud559\uc2b5 \ub0b4\uc6a9\uc744 \ud1b5\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b><span data-contrast=\"none\">\ubcc0\ud654 \uc900\ube44:<\/span><\/b><span data-contrast=\"none\">\u202f\ub9c8\uc774\uadf8\ub808\uc774\uc158\uc744 \uc2dc\uc791\ud558\uae30 \uc804\uc5d0 \ud5a5\ud6c4 \ubcc0\ud654\uc5d0 \ub300\ube44\ud55c \ud658\uacbd\uc744 \uc900\ube44\ud558\uc2ed\uc2dc\uc624. \uc5ec\uae30\uc11c \u2018\ud658\uacbd\u2019\uc740 \ud074\ub77c\uc6b0\ub4dc\uc758 \uae30\uc220\uc801 \uae30\ubc18\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \ub610\ud55c \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uacfc \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc744 \uc8fc\ub3c4\ud558\ub294 \uc0ac\uace0 \ubc29\uc2dd\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span data-contrast=\"none\">\ub9ce\uc740 \uae08\uc735 \uc11c\ube44\uc2a4 \uae30\uc5c5\uc774 \uae30\uc220 \uc2a4\ud0dd \uac04\uc18c\ud654, \uc720\uc5f0\ud55c \ud074\ub77c\uc6b0\ub4dc \ud658\uacbd \uc720\uc9c0, \ubcf4\uc548, \uc790\uc0b0 \ubcf4\ud638 \ub610\ub294 \ud65c\uc6a9\uc744 \ucd5c\uc6b0\uc120 \uacfc\uc81c\ub85c \uaf3d\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \ud504\ub85c\uc138\uc2a4\uc5d0\uc11c \uc774\ub7ec\ud55c \ubaa9\ud45c\ub97c \uc5fc\ub450\uc5d0 \ub450\ub294 \uac83\uc774 \ud3ec\uad04\uc801\uc774\uace0 \uc131\uacf5\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc \ud601\uc2e0\uc785\ub2c8\ub2e4. <\/span><\/p>\n<p><span data-contrast=\"none\">\ud658\uacbd\uc740 \ubcc0\ud654\ub97c \uc2e4\ud589\ud558\ub294 \ud300\uacfc \uacb0\uacfc\ub97c \ubc1b\ub294 \ud300\uc758 \ubb38\ud654\ub3c4 \ud3ec\ud568\ud574\uc57c \ud569\ub2c8\ub2e4. \ubcc0\ud654\uc5d0 \ub300\ud55c \uc900\ube44 \ubd80\uc871\uc740 \ud074\ub77c\uc6b0\ub4dc \ud601\uc2e0 \ud504\ub85c\uc81d\ud2b8\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \uac00\uc7a5 \ud754\ud55c \uc2e4\ud328 \uc6d0\uc778\uc785\ub2c8\ub2e4. <\/span><span data-contrast=\"auto\">\uc804\ud658 \ub3d9\uae30\uc640 \uc608\uc0c1 \uacb0\uacfc\ub97c \uacb0\uc815\ud558\uace0, \uc900\ube44\uc5d0 \ud544\uc694\ud55c \ub2e8\uacc4\ub97c \uc218\ud589\ud588\ub2e4\uba74, \ube44\ub85c\uc18c <a href=\"https:\/\/www.genesys.com\/ko-kr\/solutions\/financial-services\" target=\"_blank\" rel=\"noopener\">\ud074\ub77c\uc6b0\ub4dc \ud601\uc2e0 \ud504\ub85c\uc138\uc2a4\ub97c \uc2dc\uc791<\/a>\ud560 \uc900\ube44\uac00 \ub41c \uac83\uc785\ub2c8\ub2e4. \uadf8\ub7ec\uba74 \ud074\ub77c\uc6b0\ub4dc \uc804\ud658 \uac00\uce58 \ub610\ud55c \uadf9\ub300\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; \ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc744 \ucd94\uc9c4\ud558\ub294 \uae08\uc735 \uae30\uc5c5\uc774 \uc911\ub3c4\uc5d0 \uc774\ub97c \ud3ec\uae30\ud558\ub294 \uc77c\uc774 \uac00\ub054 \uc788\uc2b5\ub2c8\ub2e4. \ud754\ud788, \ud074\ub77c\uc6b0\ub4dc \uc804\ud658 \u2018\ub300\uc0c1\u2019 \ub610\ub294 \u2018\uc774\uc720\u2019\uc5d0 \ub300\ud55c \uc758\ubb38\uc774 \uc804\ud658\uc744 \ubc29\ud574\ud55c\ub2e4\uace0 \uc5ec\uaca8\uc9d1\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc0ac\uc2e4\uc740 \uc5b4\ub5bb\uac8c \uc2dc\uc791\ud574\uc57c \ud558\ub294\uc9c0\uc5d0 \ub300\ud55c \ub9c9\uc5f0\ud55c \uc758\ubb38\uc774 \uc870\uc9c1\uc744 \ub9c8\ube44\uc2dc\ud0a4\uace0 \ud074\ub77c\uc6b0\ub4dc \ud601\uc2e0\uc744 \uc9c0\uc5f0\uc2dc\ud0b5\ub2c8\ub2e4. \uae08\uc735 \uc11c\ube44\uc2a4 \uc5c5\uacc4\uac00 \ud2b9\ud788 \uadf8\ub807\uc2b5\ub2c8\ub2e4. \ub9ce\uc740 \uae08\uc735 \uc11c\ube44\uc2a4 \uae30\uc5c5\uc774 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud558\uba74\uc11c \uc5b4\ub514\uc11c\ubd80\ud130 \uc2dc\uc791\ud560\uc9c0, \uadf8\ub9ac\uace0 \uc804\ud658 \uc774\ud6c4\uc5d0\ub294 \ubb34\uc5c7\uc744 [&hellip;]<\/p>\n","protected":false},"author":905,"featured_media":428827,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[17620,13126],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-441174","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr","tax_blogcategory-industries-ko-kr","tax_blogcategory-cloud-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/441174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/905"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/441174\/revisions"}],"predecessor-version":[{"id":442150,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/441174\/revisions\/442150"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/428827"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=441174"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=441174"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=441174"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=441174"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=441174"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=441174"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=441174"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=441174"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=441174"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=441174"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=441174"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=441174"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=441174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}