{"id":441171,"date":"2022-09-13T09:07:48","date_gmt":"2022-09-13T16:07:48","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/%ea%b8%88%ec%9c%b5-%ec%84%9c%eb%b9%84%ec%8a%a4-cx-%ec%9d%b8%ec%82%ac%ec%9d%b4%ed%8a%b8-2022%eb%85%84-%ea%b8%88%ec%9c%b5%ec%82%ac%ea%b0%80-%ec%a7%91%ec%a4%91%ed%95%98%ea%b3%a0-%ec%9e%88%eb%8a%94-8"},"modified":"2022-08-07T23:08:16","modified_gmt":"2022-08-08T06:08:16","slug":"financial-services-cx-insights-8-drivers-in-banking-in-2022","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/financial-services-cx-insights-8-drivers-in-banking-in-2022","title":{"rendered":"\uae08\uc735 \uc11c\ube44\uc2a4 CX \uc778\uc0ac\uc774\ud2b8: 2022\ub144 \uae08\uc735\uc5c5\uacc4\uac00 \uc9d1\uc911\ud558\uace0 \uc788\ub294 8\uac00\uc9c0 \ud2b8\ub80c\ub4dc"},"content":{"rendered":"

 <\/p>\n

\uc9c0\ub09c 2\ub144 \ub3d9\uc548 \uc804 \uc138\uacc4\ub294 \ub9ce\uc740 \uad74\uace1\uc774 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec \uac00\uc9c0\uac00 \ud68d\uae30\uc801\uc73c\ub85c \ubcc0\ud654\ud588\uace0, \uadf8\ub85c \uc778\ud574 \uae30\uc874\uc758 \uc0ac\ud68c, \uacbd\uc81c, \uc0b0\uc5c5 \ubaa8\ub378\ub85c\ub294 \ub354 \uc774\uc0c1 \ube44\uc988\ub2c8\uc2a4\ub97c \uc601\uc704\ud560 \uc218 \uc5c6\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uae08\uc735\uad8c\ub3c4 \uc608\uc678\ub294 \uc544\ub2d9\ub2c8\ub2e4.<\/p>\n

\ud32c\ub370\ubbf9 \uc0c1\ud669\uc5d0\uc11c \uc804 \uc138\uacc4 \uc740\ud589\ub4e4\uc740 \uc815\ubd80\uc758 \uc774\ub2c8\uc154\ud2f0\ube0c\ub97c \uc9c0\uc6d0\ud558\uba70 \uacbd\uc81c\ub97c \uc720\uc9c0\ud558\ub294 \ub370 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud588\uc2b5\ub2c8\ub2e4. \uae08\uc735 \uc5c5\uacc4\ub294 \uc18c\ube44\uc790\uc758 \ud589\ub3d9 \ubcc0\ud654\uc5d0 \uc801\uc751\ud558\uace0, \uae08\uc735 \uc11c\ube44\uc2a4 \uc774\uc6a9 \ubc29\uc2dd\uc5d0 \ub300\ud55c \uc0c8\ub85c\uc6b4 \uc694\uad6c\uc5d0\ub3c4 \ub300\uc751\ud574\uc57c \ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\ubaa8\ub4e0 \u2018\uc704\uae30 \ud0c8\ucd9c\u2019\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c 2022\ub144\uc5d0\ub294 \uc804 \uc138\uacc4 \uae08\uc735 \uae30\uad00\uc5d0\uc11c \uc774\ub7ec\ud55c \ubcc0\ud654\uac00 \uc9c0\uc18d\ub420 \uac83\uc785\ub2c8\ub2e4. \uc9c0\ub09c 24\uac1c\uc6d4 \ub3d9\uc548 \uc0c8\ub85c\uc6b4 \uae08\uc735 \uc11c\ube44\uc2a4 \uae30\ub2a5\uacfc \uc6b4\uc601 \ubaa8\ub378\uc5d0 \uc0c1\ub2f9\ud55c \ud22c\uc790\uac00 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uae08\uc735 \uc11c\ube44\uc2a4 \uae30\uc5c5\ub4e4\uc774 2022\ub144\uc5d0 \uc9c1\uba74\ud560 8\uac00\uc9c0 \uc8fc\uc694 \ud2b8\ub80c\ub4dc\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n

1. \uc810\uc9c4\uc801\uc774\uc9c0\ub9cc \ud68c\ubcf5\uc138\uc5d0 \uc811\uc5b4\ub4e0 \uacbd\uc81c<\/strong><\/p>\n

\uc804\ub840 \uc5c6\ub294 \uaddc\ubaa8\uc758 \uc138\uacc4 \uacbd\uc81c \uc704\uae30\uac00 \ubc1c\uc0dd\ud55c 2020\ub144\uc774 \uc9c0\ub098\uba74\uc11c 2021\ub144\uc5d0\ub294 \uacbd\uc81c\uac00 \ud68c\ubcf5\uc138\ub97c \ubcf4\uc600\uc2b5\ub2c8\ub2e4. \ube44\ub85d \uc810\uc9c4\uc801\uc774\uc5c8\uc9c0\ub9cc \uacbd\uc81c \uc131\uc7a5\uc740 \uc804 \uc138\uacc4\uc5d0\uc11c \ub2e4\uc591\ud55c \ubaa8\uc2b5\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4.<\/p>\n

2022\ub144, \uac01 \uad6d\uac00\uc758 \uc911\uc559 \uc740\ud589\ub4e4\uc740 \uc778\ud50c\ub808\uc774\uc158 \ud574\uacb0\uacfc \uae08\ub9ac \uc778\uc0c1\uc5d0 \uc9d1\uc911\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc7ac\ubb34 \uc774\ub3d9(\uc790\uc0b0 \uad00\ub9ac, \uc911\uac1c, \uc8fc\ud0dd \uc790\uc0b0 \ub4f1)\uc758 \ub208\uc5d0 \ub744\ub294 \uc99d\uac00\ub85c \uc774\uc5b4\uc9c8 \ubfd0\ub9cc \uc544\ub2c8\ub77c, \uacfc\uac70\uc5d0 \ub9c8\uc9c4\uc774 \ub9e4\uc6b0 \ub0ae\uc558\ub358 \uc740\ud589\ub4e4\uc774 \uc218\uc775\uc744 \uc99d\ub300\ud558\ub294 \uae30\ud68c\uac00 \ub420 \uac83\uc785\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \ubbfc\ucca9\ud558\uac8c \uc81c\uacf5\ud558\ub294 \ub3d9\uc2dc\uc5d0, \ubc31\uc624\ud53c\uc2a4\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \ud601\uc2e0\ud558\ub294 \uc740\ud589\uc740 \uacbd\uc7c1\ub825\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ubd80\uc815\uc801\uc778 \ub9ac\uc2a4\ud06c\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \ub9ce\uc740 \ud32c\ub370\ubbf9 \uadf9\ubcf5\uc744 \uc704\ud55c \uad6d\uac00\uc640 \uc9c0\uc5ed \uc815\ubd80\uc758 \uac01\uc885 \uc9c0\uc6d0\uc740 \uc55e\uc73c\ub85c \uba87 \ub2ec \uc548\uc5d0 \uc885\ub8cc\ub420 \uac83\uc785\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 \uc5f0\uccb4\uc728\uacfc \ub300\uc190\uc561\uc774 \ub192\uc544\uc9c8 \uc218 \uc788\uc73c\uba70, \uc774\ub294 \uc740\ud589\uacfc \ub300\ucd9c\uc790 \uc0ac\uc774\uc5d0 \uac08\ub4f1\uc73c\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774\ub294 \uac74\uc124, \uc790\ub3d9\ucc28 \ub4f1 \ub2e4\uc591\ud55c \uc0b0\uc5c5 \ubd84\uc57c\uc5d0 \ud070 \uc601\ud5a5\uc744 \ubbf8\uce60 \uac83\uc785\ub2c8\ub2e4. \uc774\ub54c \uc740\ud589\uc758 \ub300\uc751\uc774 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uace0\ub3c4\ub85c \ub9de\ucda4\ud654\ub41c \uc194\ub8e8\uc158\uc744 \uc801\uadf9\uc801\uc73c\ub85c \uc81c\uc548\ud558\uba74 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \uc313\uc744 \uc218 \uc788\uc744 \ubfd0 \uc544\ub2c8\ub77c \uc9c1\uc6d0\uc758 \uc774\ud0c8\ub3c4 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

2. \uc778\uad6c \ud1b5\uacc4\ud559\uc801 \ubcc0\ud654\ub85c \uc778\ud55c \ubd80\uc758 \ub300\uc804\ud658<\/strong><\/p>\n

2022\ub144\uc5d0\ub294 \ubcc0\ud654\ud558\ub294 \uc778\uad6c\ud1b5\uacc4\ud559\uc801 \uc694\uad6c\uc5d0 \ubd80\uc751\ud558\uae30 \uc704\ud574 \uc740\ud589\uacfc \uae08\uc735 \uae30\uad00\ub3c4 \ubcc0\ud654\ud574\uc57c \ud569\ub2c8\ub2e4. \uc9c0\ub09c 10\ub144 \ub3d9\uc548 \uc5c5\uacc4\uc5d0\uc11c\ub294 \uc804\ud1b5\uc801\uc778 \uae08\uc735 \ubaa8\ub378\ub85c \ubca0\uc774\ube44 \ubd80\uba38\ub97c \uc720\uce58 \ubc0f \uc720\uc9c0\ud558\ub294 \ub370 \uc2dc\uac04\uacfc \uc5d0\ub108\uc9c0\ub97c \uc9d1\uc911\ud588\uc2b5\ub2c8\ub2e4. \uc774\uc81c, \uc6b0\ub9ac\ub294 \ub2e4\uc74c \u2018\ubd80\uc758 \ub300\uc804\ud658(Great Wealth Transfer)\u2019\uc5d0 \uc9c1\uba74\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\uc774 \uc7ac\uc0b0\uc740 \uc5b4\ub514\ub85c \ud5a5\ud560\uae4c\uc694? \uac00\uc7a5 \uc720\ub825\ud55c \uc218\ud61c\uc790\ub294 X \uc138\ub300\uc785\ub2c8\ub2e4. \uc774\ub4e4\uc740 \ub514\uc9c0\ud138 \ub124\uc774\ud2f0\ube0c \ubaa8\ub378\uc744 \ud1b5\ud574 \ubc00\ub808\ub2c8\uc5bc \uc138\ub300\uc640 Z \uc138\ub300 \uc18c\ube44\uc790 \uc720\uce58\uc5d0 \uc5d0\ub108\uc9c0\ub97c \uc3df\uace0 \uc788\ub294 \uc740\ud589\ub4e4\uacfc \uace0\ub839\ud654\ud558\ub294 \ubca0\uc774\ube44 \ubd80\uba38 \uc0ac\uc774\uc5d0 \ub07c\uc5b4 \uc788\uc73c\uba70, \ubca0\uc774\ube44 \ubd80\uba38\ub85c\ubd80\ud130 \uc0c1\uc18d\ubc1b\uc740 \uc7ac\uc0b0\uc744 \uac16\uace0 \uc788\uc2b5\ub2c8\ub2e4. X \uc138\ub300\ub294 \uc804\ud1b5\uc801\uc778 \uae08\uc735 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\ub97c \uc2e0\ub8b0\ud558\uc9c0\ub9cc \ub514\uc9c0\ud138 \uae30\uc220\uc5d0 \ub2a5\ud1b5\ud558\uace0, \ub514\uc9c0\ud138 \uc11c\ube44\uc2a4\ub3c4 \uc798 \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 \ub514\uc9c0\ud138 \ubc45\ud0b9\uc774 \ubcc0\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc778\uad6c\ud1b5\uacc4\ud559\uc801 \ubcc0\ud654\ub294 \uace0\uac1d\ubfd0 \uc544\ub2c8\ub77c \uc9c1\uc6d0\uc5d0\ub3c4 \uc601\ud5a5\uc744 \uc90d\ub2c8\ub2e4. \uc120\uc9c4\uad6d\uc5d0\uc11c\ub294 \uc9c0\ub09c \uba87 \ub144 \uac04 \uc778\uad6c \uace0\ub839\ud654\uc640 \ucf54\ub85c\ub09819 \ub300\uc720\ud589\uc73c\ub85c \uc778\ud574 \u2018\ub300\ub7c9 \ud1f4\uc9c1(Great Resignation)\u2019 \ud604\uc0c1\uc774 \ubc1c\uc0dd\ud588\uc2b5\ub2c8\ub2e4. \uc778\uc7ac \ubd80\uc871\uacfc \ud568\uaed8, Z\uc138\ub300 \uc9c1\uc6d0\uc774 \ucd94\uad6c\ud558\ub294 \uac00\uce58 \ucda9\uc871\uc740 \uc740\ud589\uc758 \uace0\uc6a9 \uad00\ud589 \ubc0f \uc778\uc7ac \uc720\uc9c0 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\uace0, \uc5c5\ubb34 \ubc29\uc2dd\uacfc \ud658\uacbd\uc744 \uc7ac\uace0\ud574\uc57c \ud558\ub294 \uc774\uc720\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

3. \uacf5\uac10\ud558\ub294 \ud734\uba3c \uc778\ud130\ub799\uc158 <\/strong><\/p>\n

\ub370\uc774\ud130\uc640 \uc0ac\ub78c\uc740 \uae08\uc735 \uc11c\ube44\uc2a4\uc5d0\uc11c \ub354 \ub098\uc740 \uacb0\uacfc\ub97c \uc5bb\uae30 \uc704\ud55c \ud575\uc2ec \uc694\uc18c\uc785\ub2c8\ub2e4. \uc0ac\ub78c\uc740 \uc0ac\ud68c\uc801 \uc874\uc7ac\uc785\ub2c8\ub2e4. \uc0ac\ub78c\uacfc \uc0ac\ub78c \uac04\uc758 \uc2e4\uc2dc\uac04 \uc811\ucd09\uacfc \uc0c1\ud638 \uc791\uc6a9\uc744 \uc6d0\ud569\ub2c8\ub2e4. \uc740\ud589\uc774 \uc131\uacf5\ud558\ub824\uba74 \ub514\uc9c0\ud138 \uc778\ud130\ub799\uc158 \ucc44\ub110\uc740 \ubb3c\ub860, \ud734\uba3c \uc778\ud130\ub799\uc158 \ucc44\ub110\ub3c4 \uad6c\ucd95\ud574\uc57c \ud569\ub2c8\ub2e4. \ud55c \uc804\ubb38\uac00\uc5d0 \ub530\ub974\uba74 \uc774\uc640 \uad00\ub828\ud558\uc5ec 2021\ub144\uc5d0 \uac00\uc7a5 \ub9ce\uc774 \uc778\uc6a9\ub41c \uc608\uce21\uc740 \u2018\uacf5\uac10\ud558\ub294 \uc740\ud589\u2019 \u2018\ubaa9\uc801\uc744 \uac00\uc9c4 \uc740\ud589\u2019\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub294 2022\ub144\uc5d0\ub3c4 \uacc4\uc18d\ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\uae08\uc735 \ubd80\ubb38\uc5d0 \ub2e4\uc2dc \ud734\uba38\ub2c8\ud2f0\ub97c \ub2e4\uc2dc \ub3c4\uc785\ud558\uace0 \uacf5\uac10\uc744 \uc2e4\ud589\uc5d0 \uc62e\uae30\ub824\uba74 \ud074\ub77c\uc6b0\ub4dc, \uc778\uacf5 \uc9c0\ub2a5(AI), \uba38\uc2e0 \ub7ec\ub2dd \ub4f1\uc758 \uae30\uc220\uc744 \ud1b5\ud55c \uc0c8\ub85c\uc6b4 \uc778\ud130\ub799\uc158\uacfc \ubc45\ud0b9 \ubc29\uc2dd\uc744 \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4. \ubb3c\ub9ac\uc801 \ud658\uacbd\uacfc \ub514\uc9c0\ud138\uc744 \uc5f0\uacb0\ud558\uba74 \u2018\ud53c\uc9c0\ud138(phygital)\u2019 \ubc45\ud0b9 \ubaa8\ub378\uc774 \ub9cc\ub4e4\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n

\uc774\ub97c \uc704\ud574 \uc740\ud589\uc740 \uc9c0\uc0ac \ub124\ud2b8\uc6cc\ud06c \ud65c\uc6a9 \ubc29\uc548\uc744 \uc7ac\uc124\uacc4\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774 \uc0c8\ub85c\uc6b4 \uc5f0\uacb0 \ucc44\ub110\uc774 \uc5b4\ub5a4 \ubaa8\uc2b5\uc774\uc5b4\uc57c \ud558\ub294\uc9c0\uc5d0 \ub300\ud55c \uc815\ud574\uc9c4 \ub2f5\uc740 \uc5c6\uc2b5\ub2c8\ub2e4. \ud504\ub791\uc2a4\uc758 \ud55c \uc18c\ube44\uc790 \uc740\ud589\uc740 \uc9c0\uc0ac\ub97c \uc720\uc9c0\ud558\ub418 \uadf8 \uc5ed\ud560\uc744 \ubc14\uafb8\uc5c8\uc2b5\ub2c8\ub2e4. \uc9c0\uc0ac \uc9c1\uc6d0\ub4e4\uc5d0\uac8c \uc0c8\ub85c\uc6b4 \uad50\uc721\uacfc \uc5f0\uacb0 \uae30\uc220\uc744 \uc81c\uacf5\ud558\uace0, \ub514\uc9c0\ud138 \ucc44\ub110\uc5d0 \ub85c\uceec \ud734\uba38\ub2c8\ud2f0\ub77c\ub294 \uc0c8 \uc637\uc744 \uc785\ud614\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub3c5\uc77c\uc5d0\uc11c\ub294 \ub610\ub2e4\ub978 \ubaa8\ub378\uc774 \ucd9c\ud604\ud588\uc2b5\ub2c8\ub2e4. \ub3c5\uc77c\uc758 Commerzbank\ub294 \uc9c0\uc810\uc758 \uc57d 3\ubd84\uc758 1\uc5d0\uc11c \uc740\ud589 \uc9c1\uc6d0\uacfc \uace0\ubb38\uc740 \ubb3c\ub860, \uae30\uc874 \ucf5c \uc13c\ud130\uae4c\uc9c0 \uc740\ud589 \ub610\ub294 \uc790\ubb38 \uc13c\ud130\ub85c \ud1b5\ud569\ud560 \uc608\uc815\uc785\ub2c8\ub2e4.<\/p>\n

4. \uc778\uc7ac \uc720\uce58\ub97c \uc704\ud55c \ud658\uacbd \ubcc0\ud654 \ubc0f \uc9c1\uc6d0 \uc5ed\ub7c9 \uac15\ud654<\/strong><\/p>\n

2021\ub144\uc5d0 \uc2dc\uc791\ub41c \ub300\ub7c9 \ud1f4\uc9c1 \ud604\uc0c1\uc740 2022\ub144 \uc774\ud6c4\uc5d0\ub3c4 \uacc4\uc18d\ub420 \uac83\uc785\ub2c8\ub2e4. \ud32c\ub370\ubbf9\uc73c\ub85c \uc9c1\uc6d0\uc758 \ud589\ub3d9\uacfc \uae30\ub300, \uc77c\uacfc \uc0b6\uc758 \uade0\ud615\uc744 \uad00\ub9ac\ud558\ub294 \ubc29\ubc95\uc5d0 \ubcc0\ud654\uac00 \uc77c\uc5b4\ub098\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud32c\ub370\ubbf9\uc774 \uc0c8\ub85c\uc6b4 \uad6d\uba74\uc5d0 \uc811\uc5b4\ub4e4\uba74\uc11c \u2018\uc9c1\uc7a5 \ubcf5\uadc0\u2019 \uc6c0\uc9c1\uc784\uc774 \ub69c\ub837\ud558\uc9c0\ub9cc, \uc740\ud589\uc774 \ub9c8\uc8fc\ud560 \uc2dc\uc7a5 \uc5ec\uac74\uc740 \uc5ec\uc804\ud788 \ub9cc\ub9cc\uce58 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc815\uc7a5\uc744 \uc785\ub294 \ud69f\uc218\uc758 \uac10\uc18c\uc640 \uce90\uc8fc\uc5bc \ubcf5 \uc778\uae30 \uc99d\uac00 \ud604\uc0c1\uc744 \uc0dd\uac01\ud574 \ubcf4\uc2ed\uc2dc\uc624. \ub2e8\uc21c\ud55c \ubcf5\uc7a5\uc758 \ubcc0\ud654\ub85c \ubc14\ub77c\ubd10\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \uc774\ub294 \ub9c8\uc74c\uac00\uc9d0\uc758 \ubcc0\ud654\ub97c \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc5c5\ubb34 \ud658\uacbd \ub610\ud55c \ubcc0\ud654\ud55c \uc0dd\uac01\uacfc \uc0b6\uc758 \ubc29\uc2dd\uc744 \ubc18\uc601\ud574\uc57c \ud569\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \uc778\uc7ac \ubc1c\uad74 \uc2dc \uc740\ud589\uc758 \ud575\uc2ec \uacbd\uc7c1\uc790\ub294 \uc740\ud589\uc774 \uc544\ub2cc Google, Microsoft\uc640 \uac19\uc740 \uc2e0\uc0dd \uae30\uc220 \uae30\uc5c5\uc785\ub2c8\ub2e4.<\/p>\n

\uc804\ud1b5\uc801\uc778 \uc740\ud589\uc740 \uc774\uc81c \ud540\ud14c\ud06c\uc640 \uacbd\uc7c1\ud574\uc57c \ud569\ub2c8\ub2e4. \ubcc0\ud654\ud55c \uc2dc\uc7a5\uc744 \uc120\uc810\ud558\uae30 \uc704\ud55c \uc6b0\uc218 \uc778\uc7ac\uc758 \uc720\uce58 \ubc0f \uc720\uc9c0\uc5d0 \ub300\ud55c \uc555\ubc15\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc62c\ud574 \uc740\ud589\ub4e4\uc740 \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\ud560 \ub2e4\uc591\ud55c \ub178\ub825\uc744 \uae30\uc6b8\uc5ec\uc57c \ud560 \uac83\uc785\ub2c8\ub2e4. \ud540\ud14c\ud06c \ud658\uacbd\uc5d0\uc11c \ud3b8\uc548\ud558\uac8c \uc77c\ud560 \uc218 \uc788\ub294 \uc778\ub825\uc744 \ub354 \ub9ce\uc774 \uace0\uc6a9\ud574\uc57c \ud569\ub2c8\ub2e4. \ub610\ud55c \uc9c1\uc6d0\uc758 \uc2a4\ud0ac \ub610\ud55c \uac1c\ubc1c\ud574\uc57c \ud569\ub2c8\ub2e4. \uc5c5\ubb34 \uacf5\uac04\uc744 \ub514\uc9c0\ud138\ud654\ud558\uace0 \ud611\uc5c5\uacfc \uba40\ud2f0\ucc44\ub110 \ud658\uacbd\uc744 \uac15\ud654\ud558\ub294 \uc77c\uc5d0\ub3c4 \uc18d\ub3c4\ub97c \ub192\uc5ec\uc57c \ud569\ub2c8\ub2e4. \ub3d9\uc601\uc0c1 \uc790\ubb38, \uc6d0\uaca9 \uadfc\ubb34 \ub4f1 \ubd88\uacfc \uba87 \ub2ec \uc804\ub9cc \ud574\ub3c4 \uc740\ud589 \uc9c0\uc810\uc758 \uace0\ubb38\ub4e4\uc740 \uc0c1\uc0c1\ub3c4 \ud560 \uc218 \uc5c6\uc5c8\ub358 \uc77c\uc774 \ud604\uc2e4\ub85c \ub098\ud0c0\ub098\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

5. \ud658\uacbd\uacfc \uc0ac\ud68c, \uac70\ubc84\ub10c\uc2a4\uc758 \ubcc0\ud654<\/strong><\/p>\n

ESG(\ud658\uacbd, \uc0ac\ud68c \ubc0f \uac70\ubc84\ub10c\uc2a4) \uc694\uad6c \uc0ac\ud56d\uc740 \ucf54\ub85c\ub09819 \uc704\uae30\uc758 \uc5ed\ud48d\uacfc \uac01\uc885 \uaddc\uc815\uc73c\ub85c \uc678\ubd80 \uc6b4\uc601 \ubc0f \uc790\ubcf8 \ube44\uc6a9\uc774 \uc99d\uac00\ud558\uace0 \ub9c8\uc9c4\uc774 \ub0ae\uc740 \ud658\uacbd\uc5d0\uc11c \uc740\ud589\uc774 \uc9c1\uba74\ud55c \uae30\ubcf8 \uacfc\uc81c\uc785\ub2c8\ub2e4. 2022\ub144\uc740 \ubb3c\ub860 \uadf8 \uc774\ud6c4\uc5d0\ub3c4 ESG \uacbd\uc601\uc744 \uc6b0\uc120 \uc21c\uc704\uc5d0 \ub450\uba74 \ub9ce\uc740 \uc774\uc810\uc744 \ub204\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uccab\uc9f8, \uc740\ud589\uc740 \uc0c8\ub85c\uc6b4 \uace0\uac1d, \ud2b9\ud788 \uc0ac\ud68c\uc640 \ud658\uacbd\uc744 \uc0dd\uac01\ud558\ub294 \ubc00\ub808\ub2c8\uc5bc \uc138\ub300\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub4e4\uc740 \uc77c\ubc18\uc801\uc73c\ub85c \uc0ac\ud68c\uc640 \ud658\uacbd\uc5d0 \ub69c\ub837\ud55c \uad00\uc2ec\uc744 \uac00\uc9c4 \uc740\ud589\uacfc \ud22c\uc790, \uc790\uae08\uc744 \uc9c0\uc9c0\ud569\ub2c8\ub2e4. \uc740\ud589\uc740 \uace0\uac1d\uc744 \ub354 \uc798 \ud30c\uc545\ud558\uace0 \uce5c\ud658\uacbd \uae08\uc735 \ud22c\uc790\uc640 \uc5f0\uacb0\ud560 \uace0\ubb38\ub4e4\uc744 \uc9c0\uc6d0\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\ub458\uc9f8, \uc740\ud589\uc740 \uc9c1\uc6d0\uc744 \uc720\uc9c0 \ubc0f \uc720\uce58\ud574\uc57c \ud569\ub2c8\ub2e4. \uc2e0\uc138\ub300, \ud2b9\ud788 Z \uc138\ub300 \uc9c1\uc6d0\uc740 \ud3ec\uc6a9\uc131, \ub2e4\uc591\uc131, \uc9c0\uc18d \uac00\ub2a5\uc131\uc5d0 \uc911\uc810\uc744 \ub450\uace0 \uc0ac\ub78c\uc5d0 \ub300\ud55c \ud5cc\uc2e0\uc744 \ubcf4\uc5ec\uc8fc\ub294 \uc9c1\uc7a5\uc744 \uc120\ud0dd\ud560 \uac00\ub2a5\uc131\uc774 \ub192\uc2b5\ub2c8\ub2e4. ESG \uae30\ubc18\uc758 \uc758\uc0ac \uacb0\uc815\uc744 \uc704\ud55c \ud601\uc2e0\uc758 \uc911\uc2ec\uc5d0 \uc9c1\uc6d0\uc744 \ubc30\uce58\ud558\uba74 \uc80a\uc740 \uc778\ub825 \uc720\uce58\uc5d0 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n

\ub610\ud55c \ub9ce\uc740 \uc740\ud589\ub4e4\uc774 \uce5c\ud658\uacbd \ubc0f \uc9c0\uc18d \uac00\ub2a5\ud55c \uae08\uc735\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd9c \uc758\uc9c0\ub97c \ubd84\uba85\ud788 \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ubc29\ud5a5\uc73c\ub85c \uc774\ubbf8 \uc6c0\uc9c1\uc778 \uc740\ud589\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uce5c\ud658\uacbd \uae08\uc735 \uc774\ub2c8\uc154\ud2f0\ube0c\ub294 \uc55e\uc73c\ub85c \ub354\uc6b1 \uac00\uc18d\ud654\ub420 \uac83\uc785\ub2c8\ub2e4. \uc740\ud589\uc740 \ub370\uc774\ud130 \uae30\ubc18\uc758 \ubcf4\ub2e4 \ub098\uc740 \uc758\uc0ac \uacb0\uc815\uc744 \ud1b5\ud574 \ubaa8\ub4e0 \uc5f0\ub839\ub300\uc758 \ud22c\uc790\uc790\ub97c \uc720\uce58\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\ub9c8\uc9c0\ub9c9\uc73c\ub85c, \uc740\ud589 \uc5c5\uacc4\uc758 \ud0c4\uc18c \ubc30\ucd9c\ub7c9\uc740 \uc774 \ubc29\uc815\uc2dd\uc758 \uc911\uc2ec\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uc740\ud589\uc740 \ubc29\ub300\ud55c \uc591\uc758 \ub370\uc774\ud130\ub97c \ucc98\ub9ac\ud558\ub294 \uc11c\ubc84\ub97c \ud638\uc2a4\ud305\ud558\uae30 \uc704\ud574 \ub300\ud615 \ub370\uc774\ud130 \uc13c\ud130\ub97c \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \ud0c4\uc18c \uc911\ub9bd\uc131\uc744 \ud655\ub9bd\ud558\uae30 \uc704\ud574 \uc740\ud589\uc740 \u2018\uce5c\ud658\uacbd\u2019 \uae30\uc220\uc744 \ucc44\ud0dd\ud558\uace0, \ub370\uc774\ud130 \ubcf4\ud638\uc5d0 \ub300\ud55c \uc801\uc808\ud55c \uc815\ucc45\uc744 \uc218\ub9bd\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

6. \uc989\uac01\uc801\uc774\uace0 \uc0c1\ud669\uc5d0 \ub9de\ub294 \ub9de\ucda4\ud615 \uacbd\ud5d8<\/strong><\/p>\n

\uae08\uc735 \uc11c\ube44\uc2a4\ub294 \ubb3c\ub9ac\uc801 \uc720\ud1b5\uacfc \uc804\ud1b5\uc801\uc778 \uc601\uc5c5 \ubc0f \ub9c8\ucf00\ud305 \ucc44\ub110\uc744 \ud1b5\ud574 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ubc29\uc2dd\uc5d0\uc11c \ubc97\uc5b4\ub098 \ub514\uc9c0\ud138 \uae30\ub2a5, \ud3b8\uc758\uc131, \uace0\uac1d\uc758 \ub77c\uc774\ud504\uc2a4\ud0c0\uc77c\uacfc \uc694\uad6c \ubc0f \uad00\uc2ec\uc0ac\uc5d0 \uae30\ubc18\ud55c \ub9de\ucda4\ud615 \uace0\uac1d \uacbd\ud5d8\uc73c\ub85c \uc804\ud658\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138\uc774 \uc8fc\ub958\uac00 \ub418\uba74\uc11c \uc18c\ube44\uc790\ub4e4\uc740 \uc989\uac01\uc801\uc774\uace0 \uc790\uc2e0\uc758 \uc0c1\ud669\uc5d0 \ub9de\ub294 \ub9de\ucda4\ud615 \uc194\ub8e8\uc158\uc744 \uae30\ub300\ud558\uba70, \uc740\ud589\uc740 \uc774 \uc0c8\ub85c\uc6b4 \ud328\ub7ec\ub2e4\uc784\uc5d0 \uc9c1\uba74\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\u2018\uc989\uc2dc\uc131(Immediacy)\u2019\uc740 \uc18c\ube44\uc790 \uacbd\ud5d8\uc744 \ud601\uc2e0\ud569\ub2c8\ub2e4. \uba70\uce60\uc774 \uac78\ub9ac\ub358 \ubcf5\uc7a1\ud55c \ud504\ub85c\uc138\uc2a4\uc600\ub358 \uacc4\uc815 \uc628\ubcf4\ub529\uc774 \ud32c\ub370\ubbf9 \uae30\uac04\uc5d0 \uc628\ub77c\uc778\uc73c\ub85c \uc804\ud658\ub418\uc5c8\uc2b5\ub2c8\ub2e4. P2P \uacb0\uc81c \uc5ed\uc2dc, \uc18c\ube44\uc790\uac00 \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \uc989\uc2dc \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ub290\ub08c\uc744 \uc8fc\ub294 \uc218\ub9ce\uc740 \ud601\uc2e0 \uae30\uc220\uc758 \uc120\ub450\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \u2018\uc9c0\uae08 \uad6c\uc785\ud558\uace0 \ub098\uc911\uc5d0 \uc9c0\ubd88(Buy now, pay later)\u2019\ud558\ub294 \uad6c\ub9e4 \ubaa8\ub378\uc740 2021\ub144\uc5d0 \uae30\ud558\uae09\uc218\uc801\uc73c\ub85c \uc131\uc7a5\ud558\uba70 \uacbd\uc81c \ud68c\ubcf5\uc744 \uc8fc\ub3c4\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc18c\ube44\uc790\ub294 \uc790\uc2e0\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \uc804\ubb38\uac00\uc640 \uc18c\ud1b5\ud558\ub294 \uae30\ub2a5\ub3c4 \uc6d0\ud569\ub2c8\ub2e4. \uc7ac\uc815 \uad00\ub828 \uc870\uc5b8\uc790\uac00 \uc790\uc2e0\uc744 \uc798 \uc54c\uace0 \uacb0\uc815\uc801\uc778 \uc21c\uac04\uc5d0 \ub9de\ucda4 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud574 \uc8fc\uae38 \ubc14\ub78d\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud2b8\ub80c\ub4dc\ub294 \uc790\ub3d9\ud654, AI, \uba38\uc2e0 \ub7ec\ub2dd\uacfc \uac19\uc740 \uae30\uc220 \ud601\uc2e0\uacfc \ub0b4\ubd80 \ud504\ub85c\uc138\uc2a4 \ubc0f \uc6b4\uc601 \ubaa8\ub378\uc758 \uc7ac\ucc3d\uc870\uc5d0 \ud798\uc785\uc5b4 \uc55e\uc73c\ub85c\ub3c4 \uacc4\uc18d\ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

7. \ud601\uc2e0\uc801\uc778 \uae08\uc735 \ubaa8\ub378 \ud0d0\uad6c \ubc0f \uc2e4\ud5d8<\/strong><\/p>\n

\uc624\ud508 \ubc45\ud0b9\uc758 \uc5f0\uc7a5\uc120\uc0c1\uc5d0 \uc788\ub294 \uc624\ud508 \ud30c\uc774\ub0b8\uc2a4(Open Finance)\ub294 \uae30\uc874\uc758 \ubc45\ud0b9 \uc11c\ube44\uc2a4 \uacbd\uacc4\ub97c \ub118\uc5b4 \ubcf4\ub2e4 \uad11\ubc94\uc704\ud55c \uae08\uc735 \uc5d0\ucf54\uc2dc\uc2a4\ud15c \uad6c\ucd95\uc744 \uc704\ud55c \ub2e4\uc74c \ub2e8\uacc4\uc785\ub2c8\ub2e4. \uc624\ud508 \ud30c\uc774\ub0b8\uc2a4\ub294 \ub370\uc774\ud130 \uacf5\uc720 \uc6d0\uce59\uc5d0 \ub530\ub77c \uc740\ud589\uc774 \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \ub531 \ub9de\ub294 \ub2e4\uc591\ud55c \uac00\ub2a5\uc131\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ub370\uc774\ud130 \uacf5\uc720\ub294 \uaddc\uc815 \ubc0f \ubcf4\uc548 \ubb38\uc81c\ub97c \uc57c\uae30\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc740\ud589\uc740 \ub610\ud55c, BaaS(Banking as a Service)\uc640 \uc784\ubca0\ub514\ub4dc \ud30c\uc774\ub0b8\uc2a4\ub97c \ud0d0\uad6c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub450 \ubaa8\ub378 \ubaa8\ub450 \ubcc0\ud654\ub97c \uc218\uc6a9\ud558\uace0 \uc0c8\ub85c\uc6b4 \uace0\uac1d\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\ub294 \uae30\ud68c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubaa8\ub378\uc744 \ud1b5\ud574 \uc740\ud589\uc740 \ub514\uc9c0\ud138 \ud22c\uc790\ub97c \ud65c\uc6a9\ud558\uace0, \uae08\uc735 \uc11c\ube44\uc2a4 \uc678\ubd80\uc5d0\uc11c \uc0c8\ub85c\uc6b4 \ud30c\ud2b8\ub108\uc2ed\uc744 \uac1c\ubc1c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc5b4\ub290 \uac83\ub3c4 \uc27d\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \uacbd\uc601\uc790\ub4e4\uc740 \ub514\uc9c0\ud138\ud654 \uac00\ub2a5\ud55c API \ub808\uc774\uc5b4\uc640 BaaS\ub97c \uc81c\uacf5\ud55c\ub2e4\ub294 \uba85\ud655\ud55c \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uace0\uc790 \ud560 \uac83\uc785\ub2c8\ub2e4. \uadf8\ub4e4\uc740 Uber \ud0dd\uc2dc\ub97c \uc7a1\ub294 \uac83\ucc98\ub7fc \uc27d\uac8c \uacc4\uc815\uc744 \uac1c\uc124\ud558\uace0 \uc2f6\uc5b4\ud569\ub2c8\ub2e4. \ubb3c\ub860 \uc218\ub144\uc774 \uc18c\uc694\ub418\ub294 \uc5b4\ub824\uc6b4 \uc5ec\uc815\uc774\ub77c\ub294 \uc0ac\uc2e4\ub3c4 \uc798 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc9c4\ud589 \uc0c1\ud669\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uacf5\uc720\ud558\uace0 \uc7ac\ubb34 \ubaa9\ud45c\uc640 \uace0\uac1d \uacbd\ud5d8 \uc21c\uc704\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

8. \uc0c8\ub85c\uc6b4 \uae08\uc735 \uc5d0\ucf54\uc2dc\uc2a4\ud15c<\/strong><\/p>\n

\uac00\uc0c1\ud654\ud3d0\uc5d0 \ub300\ud55c \ucd08\uae30 \uacfc\ub300 \uad11\uace0\ub294 \ub124\ud2b8\uc6cc\ud06c \ud6a8\uacfc \ubc0f \ud655\uc7a5\uc744 \ud1b5\ud574 \uac00\uc2dc\uc801\uc778 \uac00\uce58 \ucc3d\ucd9c\uc758 \uae38\ub85c \uc774\uc5b4\uc9c8 \uac83\uc785\ub2c8\ub2e4. \ucef4\ud4e8\ud305 \ub178\ub4dc\ubcf4\ub2e4 \ud55c \uacc4\uce35 \ub192\uc740 \uae30\ubcf8 \ube14\ub85d \uccb4\uc778 \ub124\ud2b8\uc6cc\ud06c \u2018\ub808\uc77c\u2019\uc778 \uacc4\uce35 1 \ud504\ub85c\ud1a0\ucf5c\uc740 \ubb34\uc5c7\ubcf4\ub2e4 \uc911\uc694\ud569\ub2c8\ub2e4. Bitcoin, Ethereum, Avalanche, Solana \ub4f1\uc774 \uc5ec\uae30\uc5d0 \ud574\ub2f9\ub429\ub2c8\ub2e4. \uc644\uc131\ub418\uc9c0 \uc54a\uc740 \ud504\ub85c\uc81d\ud2b8\ub294 \uc911\uac04\uc5d0 \ud1b5\ud569\ub418\uac70\ub098 \ubb34\ub108\uc9d1\ub2c8\ub2e4.<\/p>\n

\ubd84\uc0b0\ub41c \uae08\uc735\uc758 \uacbd\uc6b0 \uc740\ud589\uc774 DeFi \uac00\uce58 \uc81c\uc548\uc5d0 \uacbd\uc7c1\uc801\uc73c\ub85c \ub300\uc751\ud574\uc57c \ud55c\ub2e4\ub294 \uc555\ubc15\uc744 \ubc1b\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uaddc\uc81c \uae30\uad00\uc740 \uc7ac\uc815 \uac74\uc804\uc131\uc744 \ud6fc\uc190\ud558\uc9c0 \uc54a\uace0 1930\ub144\ub300 \uaddc\uc81c \uad6c\uc870\ub97c \uc801\uc751\uc2dc\ucf1c\uc57c \ud55c\ub2e4\ub294 \uc810\uc744 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc778\ud50c\ub808\uc774\uc158 \ubc0f \uad00\ub828 \uae30\ub300\uce58\uac00 \uac00\uc0c1\ud654\ud3d0\uc640 \ub300\uccb4 \uc790\uc0b0 \uc131\uc219\ub3c4\ub97c \ub192\uc5ec\uc904 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\uacb0\ub860<\/strong><\/h5>\n

\uc0b0\uc5c5 \ud601\uba85\uc740 \ud56d\uc0c1, \uc0ac\ud68c \uacbd\uc81c\uc801 \ubaa8\ub378\uc744 \ubcc0\ud654\uc2dc\ud0a4\ub294 \uae30\uc220\uc801 \uc9c4\ubcf4\uc758 \uacb0\uacfc\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. \uc9c0\ub09c 2\ub144 \ub3d9\uc548\uc758 \uae30\uc220\uc801 \ud638\ud669\uc73c\ub85c \uc740\ud589\uc740 \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378\uc758 \ud604\ub300\ud654\uc640 \uc0c8\ub85c\uc6b4 \uace0\uac1d \uae30\ub300\uce58\uc5d0 \ub300\uc751\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \uae30\uc220\uc758 \ub3c4\uc785\uacfc \uc870\uc815\uc740 \uc0c8\ub85c\uc6b4 \uc0b0\uc5c5 \ud601\uba85\uc758 \uc2dc\uc791\uc744 \uc608\uace0\ud569\ub2c8\ub2e4. 2022\ub144\uc5d0\ub3c4 \uc740\ud589\uc740 \uacbd\uc7c1\ub825\uc744 \uc720\uc9c0\ud558\uace0 \ucc28\uc138\ub300 \ud601\uc2e0 \ubb3c\uacb0\uc5d0 \ub300\ube44\ud558\uae30 \uc704\ud574, \ubbf8\ub798\uc5d0\ub3c4 \uc548\uc804\ud55c \uae30\uc220 \uc804\ub7b5\uacfc \ud3ec\uad04\uc801\uc778 \ub514\uc9c0\ud138 \ud601\uc2e0\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac00\uc18d\ud654\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

 <\/p>\n

\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub294 \uace0\uac1d\uc758 \uc694\uad6c\uc640 \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0, \uba54\uc2dc\uc9c0\uc640 \ucc44\ub110\uc744 \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \ub9de\uac8c \uc6b4\uc601\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc548\uc804\ud558\uace0 \uac04\ud3b8\ud55c \ubc45\ud0b9 \uacbd\ud5d8\uc73c\ub85c \uace0\uac1d\uc758 \ub9c8\uc74c\uc744 \uc0ac\ub85c\uc7a1\uace0, \uace0\uac1d\uc774 \uadc0\uc0ac\ub97c \uc120\ud638\ud558\ub3c4\ub85d \ub9cc\ub4e4\uc5b4\ubcf4\uc138\uc694. Genesys \uae08\uc735 \uc0b0\uc5c5 \ud398\uc774\uc9c0 \ubc14\ub85c\uac00\uae30\u00a0<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

  \uc9c0\ub09c 2\ub144 \ub3d9\uc548 \uc804 \uc138\uacc4\ub294 \ub9ce\uc740 \uad74\uace1\uc774 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec \uac00\uc9c0\uac00 \ud68d\uae30\uc801\uc73c\ub85c \ubcc0\ud654\ud588\uace0, \uadf8\ub85c \uc778\ud574 \uae30\uc874\uc758 \uc0ac\ud68c, \uacbd\uc81c, \uc0b0\uc5c5 \ubaa8\ub378\ub85c\ub294 \ub354 \uc774\uc0c1 \ube44\uc988\ub2c8\uc2a4\ub97c \uc601\uc704\ud560 \uc218 \uc5c6\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uae08\uc735\uad8c\ub3c4 \uc608\uc678\ub294 \uc544\ub2d9\ub2c8\ub2e4. \ud32c\ub370\ubbf9 \uc0c1\ud669\uc5d0\uc11c \uc804 \uc138\uacc4 \uc740\ud589\ub4e4\uc740 \uc815\ubd80\uc758 \uc774\ub2c8\uc154\ud2f0\ube0c\ub97c \uc9c0\uc6d0\ud558\uba70 \uacbd\uc81c\ub97c \uc720\uc9c0\ud558\ub294 \ub370 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud588\uc2b5\ub2c8\ub2e4. \uae08\uc735 \uc5c5\uacc4\ub294 \uc18c\ube44\uc790\uc758 \ud589\ub3d9 \ubcc0\ud654\uc5d0 \uc801\uc751\ud558\uace0, \uae08\uc735 \uc11c\ube44\uc2a4 \uc774\uc6a9 \ubc29\uc2dd\uc5d0 \ub300\ud55c […]<\/p>\n","protected":false},"author":909,"featured_media":418355,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[18486,13216,17620,13126],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[16927],"tax_segment":[],"class_list":["post-441171","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr","tax_blogcategory-ai---","tax_blogcategory-digital-ko-kr","tax_blogcategory-industries-ko-kr","tax_blogcategory-cloud-ko-kr","tax_sector-financial-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/441171","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/909"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/441171\/revisions"}],"predecessor-version":[{"id":442976,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/441171\/revisions\/442976"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/418355"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=441171"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=441171"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=441171"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=441171"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=441171"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=441171"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=441171"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=441171"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=441171"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=441171"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=441171"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=441171"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=441171"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}