{"id":441167,"date":"2022-08-30T09:21:03","date_gmt":"2022-08-30T16:21:03","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/woolworths-qa-%eb%8c%80%ed%99%94%ed%98%95-ai%eb%a1%9c-cx%eb%a5%bc-%ea%b0%9c%ec%9d%b8%ed%99%94-%eb%b0%8f-%ed%96%a5%ec%83%81%ed%95%98%eb%8a%94-%eb%b0%a9%eb%b2%95"},"modified":"2022-10-04T16:55:56","modified_gmt":"2022-10-04T23:55:56","slug":"woolworths-qa-using-conversational-ai-to-personalize-and-enhance-customer-experience","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/woolworths-qa-using-conversational-ai-to-personalize-and-enhance-customer-experience","title":{"rendered":"Woolworths Q&amp;A: \ub300\ud654\ud615 AI\ub85c CX\ub97c \uac1c\uc778\ud654 \ubc0f \ud5a5\uc0c1\ud558\ub294 \ubc29\ubc95"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>\ud638\uc8fc \ucd5c\ub300 \uc720\ud1b5\uae30\uc5c5\uc778 Woolworths (\uc6b8\uc6cc\uc2a4)\ub294 \uace0\uac1d\uc758 \ud589\ubcf5\uacfc \ub9cc\uc871\uc744 \ucd5c\uc6b0\uc120\uc73c\ub85c \uc5ec\uae41\ub2c8\ub2e4. Alex Colorado(WooliesX \uc5d4\uc9c0\ub2c8\uc5b4\ub9c1 \ub9e4\ub2c8\uc800 \uacb8 \ub300\ud654\ud615 AI\ud300 \uc9c0\ubd80\uc7a5)\ub294 \ub2e4\uc74c\uacfc \uac19\uc774 \ub9d0\ud569\ub2c8\ub2e4. &#8220;\ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \ub9cc\ub4dc\ub294 \uac83\uc774 \uc800\ud76c \ud300\uc758 \uc874\uc7ac \uc774\uc720\uc785\ub2c8\ub2e4. \uc6b0\ub9ac\uc758 \ubaa8\ub4e0 \uc5ec\uc815\uc740 \uace0\uac1d\uc774 \uacaa\ub294 \ubb38\uc81c\ub97c \uc0b4\ud3b4\ubcf4\ub294 \uac83\uc5d0\uc11c \uc2dc\uc791\ub429\ub2c8\ub2e4. \uac1c\uc120\ud560 \uacfc\uc81c\uac00 \ubc1c\uacac\ub418\uba74 \uc124\uacc4\uc790, \uac1c\ubc1c\uc790, AI \ud2b8\ub808\uc774\ub108\ub85c \uad6c\uc131\ub41c \ud300\uc774 \ud611\ub825\ud558\uba70 \ud574\ubc95\uc744 \ucc3e\uc8e0. \uc774\ub7f0 \ubc29\uc2dd\uc73c\ub85c \uc791\uc5c5\ud558\uba74\uc11c \uace0\uac1d\uc5d0\uac8c \ubcf4\ub2e4 \uc27d\uace0 \uc9c1\uad00\uc801\uc778 \uacbd\ud5d8\uc744 \ub9cc\ub4e4\uc5b4 \uc81c\uacf5\ud558\uace0, \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc744 \ub9cc\uc871\uc2dc\ud0b5\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \ucee8\ud0dd\uc13c\ud130 \ud300\uc774 \ubcf4\ub2e4 \ubcf5\uc7a1\ud55c \uace0\uac1d \ubb38\uc758\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \uc77c\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n<p>\ucd5c\uadfc, Alex\uc640 \ub9cc\ub098 \ub9ce\uc740 \uc774\uc57c\uae30\ub97c \ub098\ub204\uc5c8\uc2b5\ub2c8\ub2e4. Woolworths\uc758 \uace0\uac1d \uc911\uc2ec \uc811\uadfc \ubc29\uc2dd, \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud55c \ub514\uc9c0\ud138 \ubc0f \uc778\uacf5 \uc9c0\ub2a5(AI)\uc758 \ud65c\uc6a9 \uacc4\ud68d \ub4f1 \uadf8\uc640 \ub098\ub208 \ub300\ud654\ub97c \uac04\ub2e8\ud788 \uc18c\uac1c\ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\ud604\uc7ac \uc5b4\ub5a4 \uc5c5\ubb34\ub97c \ud558\uace0 \uacc4\uc2ed\ub2c8\uae4c?<br \/>\n<\/strong><br \/>\n<strong>Alex Colorado: <\/strong>\uace0\uac1d\uc774 \uace0\uac1d \ud5c8\ube0c \ucee8\ud0dd\uc13c\ud130\ub97c \ud1b5\ud574 \ub300\ud654\ud560 \uc218 \uc788\ub294 \ub2e4\uc591\ud55c \ubc29\ubc95\uc744 \uc124\uacc4 \ubc0f \uad6c\ucd95\ud558\ub294 \uc77c\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>CX \uad00\ub9ac\ub97c \uc704\ud55c Genesys \uc194\ub8e8\uc158\uc744 \ub3c4\uc785\ud558\uae30 \uc804\uc5d0 \ubb34\uc5c7\uc744 \uc0ac\uc6a9\ud588\uc2b5\ub2c8\uae4c? <\/strong><\/p>\n<p><strong>Colorado:<\/strong> \uc6b0\ub9ac\ub294 \uc624\ub7ab\ub3d9\uc548 Genesys\ub97c \uc0ac\uc6a9\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uc6d0\ub798\ub294 DTMF\ub97c IVRS\ub85c \uc0ac\uc6a9\ud588\ub294\ub370, <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/google-dialog-flow-and-genesys-a-conversational-ai-powered-customer-experience\" target=\"_blank\" rel=\"noopener\">Genesys \ud50c\ub7ab\ud3fc\uacfc Google Dialogflow<\/a>\ub97c \ud1b5\ud569\ud558\uc5ec \ub300\ud654\ud615 \uae30\ub2a5\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uc2a4\ub9c8\ud2b8 IVRS\uc758 \uc131\ub2a5\uc744 \uac15\ud654\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\ub294 \ucee8\ud0dd\uc13c\ud130\uc758 \uaddc\ubaa8\ub97c \uc18c\uac1c\ud574 \uc8fc\uc2ed\uc2dc\uc624. <\/strong><\/p>\n<p><strong>Colorado:<\/strong> \ud638\uc8fc\uc640 \ub274\uc9c8\ub79c\ub4dc\uc5d0 \uc57d 800\uba85\uc758 \uc0c1\ub2f4\uc0ac\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uac00\uc7a5 \ud070 \uaddc\ubaa8\uc758 \uc0c1\ub2f4\uc0ac \uadf8\ub8f9\uc774 \uc9c0\ub09c \uba87 \ub144 \ub3d9\uc548 \ube60\ub974\uac8c \uc131\uc7a5\ud55c e\ucee4\uba38\uc2a4 \uc628\ub77c\uc778 \uc1fc\ud551 \ube44\uc988\ub2c8\uc2a4\ub97c \uc9c0\uc6d0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ucee8\ud0dd\uc13c\ud130\ub294 \ubcf4\ud5d8, \ub9ac\uc6cc\ub4dc, \ubaa8\ubc14\uc77c \uac19\uc740 \ub2e4\ub978 Woolworths \uadf8\ub8f9 \uc0ac\uc5c5\ubd80\ub3c4 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc6b0\ub9ac\uac00 \uc0ac\uc6a9\ud558\ub294 Genesys \ud50c\ub7ab\ud3fc\uc740 \uc8fc\ub85c \uc628\ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158\uc778\ub370, \uc628\ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158\uacfc \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc744 \ubaa8\ub450 \uc2e4\ud589\ud558\ub294 \ud2b9\uc815 \uad6c\uc131 \uc694\uc18c\uac00 \ud3ec\ud568\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc870\ub9cc\uac04<a href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\" target=\"_blank\" rel=\"noopener\"> Genesys Cloud<\/a>\ub85c \uc804\ud658\ud560 \uc608\uc815\uc785\ub2c8\ub2e4.<\/p>\n<p><strong>\uc9c0\ub09c 5\ub144\uac04 CX\uc5d0 \ub300\ud55c \uc811\uadfc \ubc29\uc2dd\uc774 \uc5b4\ub5bb\uac8c \ubc14\ub00c\uc5c8\uace0, \uadf8 \uc774\uc720\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c? <\/strong><\/p>\n<p><strong>Colorado:<\/strong> \uba87 \ub144 \uc804\uc5d0\ub294 \uc74c\uc131 IVR\uc744 \ub354 \uc774\uc0c1 \uc0ac\uc6a9\ud558\uc9c0 \uc54a\uace0 \uae30\uc874\uc758 DTMF IVR\ub85c \ub418\ub3cc\uc544\uac00\ub824\ub294 \uc5c5\uacc4\uc758 \uc6c0\uc9c1\uc784\uc774 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc74c\uc131 \uc778\uc2dd \uae30\uc220\uacfc \ub2f9\uc2dc\uc758 \uae30\uc220\uc801 \ud55c\uacc4\ub85c \uace0\uac1d \uacbd\ud5d8\uc774 \uc800\ud558\ub418\uc5c8\uae30 \ub54c\ubb38\uc774\uc8e0.<\/p>\n<p>\ud558\uc9c0\ub9cc \ub300\ud654\ud615 AI \uae30\uc220\uacfc \ub525 \ub7ec\ub2dd, \uba38\uc2e0 \ub7ec\ub2dd\uc758 \ub4f1\uc7a5\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8\uacfc \ucee8\ud0dd\uc13c\ud130\uc758 \uc0c8\ub85c\uc6b4 \ubbf8\ub798\uac00 \ud3bc\uccd0\uc9c0\uace0 \uc788\uc8e0. \ub2e4\uc591\ud55c \uc2e0\uae30\uc220\uc744 \ud1b5\ud574 \uc6b0\ub9ac\ub294 IVR\uc744 \ube44\uc988\ub2c8\uc2a4 \uc911\uc2ec(\uace0\uac1d\uc5d0\uac8c \uc9c0\uce68\uc744 \uc804\ub2ec\ud558\ub294 \ubc29\uc2dd)\uc5d0\uc11c \uace0\uac1d \uc911\uc2ec(\uace0\uac1d\uc774 \ud3b8\ud55c \ubaa8\ub4e0 \ubc29\uc2dd\uc73c\ub85c \ub300\ud654)\uc73c\ub85c \uc804\ud658\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\ud5a5\ud6c4 3~5\ub144 \ub3d9\uc548 \uadc0\uc0ac\uc758 CX \uc778\ud504\ub77c\uc640 \uc804\ub7b5\uc740 \uc5b4\ub5bb\uac8c \uc9c4\ud654\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ud558\uc2ed\ub2c8\uae4c?<\/strong><\/p>\n<p><strong>Colorado:<\/strong> \ub300\ud654\ub294 \uc0ac\ub78c\ub4e4\uc5d0\uac8c \uac00\uc7a5 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ud615\ud0dc\uc758 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc785\ub2c8\ub2e4. \uc870\ub9cc\uac04 \uc6b0\ub9ac\uac00 \ud558\ub294 \ubaa8\ub4e0 \uc77c\uc5d0\uc11c \uac00\uc0c1 \ub3c4\uc6b0\ubbf8\uac00 \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc9c0\uae08\uc740 \ub2e8\uc21c\ud788 FAQ \uc2a4\ud0c0\uc77c\uc758 \uac04\ub2e8\ud55c \uc9c8\ubb38\uc5d0 \ub2f5\ud558\ub294 \uc815\ub3c4\uc774\uc9c0\ub9cc, \uc55e\uc73c\ub85c 3~5\ub144 \ud6c4\uc5d0\ub294 \uace0\uac1d\uc774 \ud544\uc694\ud560 \ub54c\ub9c8\ub2e4 \ucc99\ucc99 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \uc5ed\ub7c9\uc744 \uac16\ucd9c \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4, \ub0c9\uc7a5\uace0\ub97c \ub4e4\uc5ec\ub2e4\ubcf4\uace0 \uc74c\uc131\uc73c\ub85c \ud544\uc694\ud55c \uc2dd\ub8cc\ud488\uc744 \uc8fc\ubb38\ud558\uac70\ub098, Woolworths \uac00\uc0c1 \ub3c4\uc6b0\ubbf8\uc5d0\uac8c \ub0c9\uc7a5\uace0\uc5d0 \uc788\ub294 \uc2dd\uc7ac\ub8cc\ub97c \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \uc694\ub9ac \uc81c\uc548\uc744 \uc694\uccad\ud558\uac70\ub098, \uc1fc\ud551 \uc13c\ud130\uc5d0\uc11c \ube60\ub974\uac8c \uc774\ub3d9\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc6c0\uc744 \uccad\ud560 \uc218\ub3c4 \uc788\uaca0\uc8e0.<\/p>\n<p>\uc6b0\ub9ac\uc758 \uc804\ub7b5\uc740 \uc774\ub7ec\ud55c \ucd5c\uc2e0 \uae30\uc220\uc758 \ucd5c\uc804\uc120\uc5d0\uc11c \uc11c\ub294 \uac83\uc785\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \uc77c\uc744 \uc77c\ucc0d \uc2dc\ub3c4\ud558\uace0, \ube60\ub974\uac8c \uc2e4\ud328\ud558\uace0, \uadf8\ub7ec\ud55c \uc2e4\ud328\uc640 \uc131\uacf5\uc744 \ud1b5\ud574 \uadf8 \ub204\uad6c\ubcf4\ub2e4 \ube60\ub974\uac8c \ubc30\uc6b0\uace0, \uc6b0\ub9ac\uac00 \ud558\ub294 \ubaa8\ub4e0 \uc77c\uc5d0 \uc801\uc6a9\ud558\ub294 \uac83\uc774\uc8e0.<\/p>\n<p><strong>\ucf54\ub85c\ub09819 \ud32c\ub370\ubbf9 \uace0\uac1d \uc11c\ube44\uc2a4 \uc13c\ud130\uc640 \ucee8\ud0dd\uc13c\ud130\uc5d0 \uc5b4\ub5a4 \uc5b4\ub824\uc6c0\uc774 \uc788\uc5c8\uc73c\uba70, \uc5b4\ub5bb\uac8c \ud574\uacb0\ud588\uc2b5\ub2c8\uae4c?<\/strong><\/p>\n<p><strong>Colorado:<\/strong> Woolworths\ub294 \ud638\uc8fc \ucd5c\ub300\uc758 \uc2dd\ud488 \uc720\ud1b5\uc5c5\uccb4\uc785\ub2c8\ub2e4. \ud32c\ub370\ubbf9 \ucd08\uae30\uc5d0 \ud638\uc8fc\ub294 \ubd09\uc1c4 \uc870\uce58\ub97c \uc2dc\uc791\ud588\uc8e0. \uadf8 \uacb0\uacfc, \uc0ac\ub78c\ub4e4\uc774 \uc628\ub77c\uc778 \uc1fc\ud551\uc73c\ub85c \ubb3c\ubc00\ub4ef\uc774 \ubaa8\uc5ec\ub4e4\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uace0\uac1d \ud589\ub3d9\uc758 \ubcc0\ud654\ub85c, \uc774\uc804\uc5d0\ub294 \uc6b0\ub9ac\uc640 \ub514\uc9c0\ud138 \ubc29\uc2dd\uc73c\ub85c \uc18c\ud1b5\ud55c \uc801\uc774 \uc5c6\ub294 \uc218\ub9ce\uc740 \uace0\uac1d\uacfc \uc778\ud130\ub799\uc158\ud558\uac8c \ub418\uc5c8\uace0, \uadf8 \uacfc\uc815\uc5d0\uc11c \ucee8\ud0dd\uc13c\ud130\uac00 \ube60\ub974\uac8c \uc131\uc7a5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>e\ucee4\uba38\uc2a4 \uac00\uc0c1 \ub3c4\uc6b0\ubbf8\uc778 Olive\ub294 \ucee8\ud0dd\uc13c\ud130\uc5d0 \uc720\uc785\ub418\ub294 \ud1b5\ud654\uc640 \ucc44\ud305 \uad00\ub9ac\uc5d0 \ub9e4\uc6b0 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud588\uc2b5\ub2c8\ub2e4. Olive\ub294 \ucf54\ub85c\ub09819\uc640 \uad00\ub828\ub41c \ucd5c\uc2e0 \uc815\ubcf4\ub97c \uace0\uac1d\uc5d0\uac8c \uc54c\ub9ac\uace0, \ub2e4\uc591\ud55c \uc140\ud504 \uc11c\ube44\uc2a4 \uc635\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>Olive\ub294 \uc218\ucc9c \uac74\uc758 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \ubc29\uc2dd\uc73c\ub85c \ucc98\ub9ac\ud588\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc801\uc2dc\uc5d0 \uc81c\uacf5\ubc1b\uae30 \ub54c\ubb38\uc5d0 \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc640 \ud1b5\ud654\ud560 \ud544\uc694\uac00 \uc5c6\uc5c8\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \ucf5c\uc774 \uae09\uc99d\ud558\ub294 \uc2dc\uae30\uc5d0 \ucee8\ud0dd\uc13c\ud130\uc5d0 \ud070 \uc548\ub3c4\uac10\uc744 \uc92c\uc8e0.<\/p>\n<p><strong>\ub300\ubd80\ubd84\uc758 \uace0\uac1d \uc778\ud130\ub799\uc158\uc740 \uc5b4\ub514\uc5d0\uc11c \uc774\ub8e8\uc5b4\uc9d1\ub2c8\uae4c? <\/strong><\/p>\n<p><strong>Colorado:<\/strong> \ucc44\ud305 \uc778\ud130\ub799\uc158\uc774 \ud06c\uac8c \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \uac00\uc0c1 \ub3c4\uc6b0\ubbf8\uac00 \uc6f9 \uc0ac\uc774\ud2b8\uc758 \ub9ce\uc740 \ud398\uc774\uc9c0\uc5d0 \ud1b5\ud569\ub418\uace0, Woolworths \ubaa8\ubc14\uc77c \uc571\uc5d0\ub3c4 \uc774\ub7ec\ud55c \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\ub824\uace0 \ud588\uae30 \ub54c\ubb38\uc774\uc8e0. \uadf8\ub7ec\ub098 \uc0ac\ub78c\uacfc \uc9c1\uc811\uc801\uc73c\ub85c \ub300\ud654\ud558\uace0 \uace0\uac1d\uacfc \uc2ec\ub3c4 \uc788\uac8c \uc0c1\ud638 \uc791\uc6a9\ud558\ub294 \ub370\ub294 \uc5ec\uc804\ud788, \uc74c\uc131(IVR)\uc774 \uac00\uc7a5 \uc911\uc694\ud55c \ucc44\ub110\uc785\ub2c8\ub2e4.<\/p>\n<p><strong>\ud604\uc7ac \uc9c0\uc6d0 \ub610\ub294, \ud5a5\ud6c4 \uc9c0\uc6d0 \uacc4\ud68d\uc774 \uc788\ub294 \ucc44\ub110\uc740 \ubb34\uc5c7\uc785\ub2c8\uae4c? <\/strong><\/p>\n<p><strong>Colorado:<\/strong> \ud50c\ub7ab\ud3fc \uc124\uacc4 \ubc29\uc2dd \ub355\ubd84\uc5d0 \uc6f9 \ucc44\ud305, \ubaa8\ubc14\uc77c \uc571, IVR, Google Assistant, Google Business \uba54\uc2dc\uc9c0, Facebook \ub4f1 \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc0ac\ub0b4 \ucc57\ubd07\uc73c\ub85c \uc0ac\uc6a9\ud558\ub294 Google Chat(\uc774\uc804\uc758 Google Hangouts)\uc740 \uc81c\uac00 \uac00\uc7a5 \uad00\uc2ec\uc744 \uac16\ub294 \ucc44\ub110 \uc911 \ud558\ub098\uc785\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 Genesys\ub97c \ud1b5\ud574 Google Chat\uc744 \ube44\ub86f\ud55c \uc5ec\ub7ec \uc694\uc18c\ub97c \ud1b5\ud569\ud588\ub294\ub370, \uace0\uac1d\uc740 \ub3c4\uc6c0\uc744 \uc694\uccad\ud560 \ub54c \uc6f9 \ud398\uc774\uc9c0\uc5d0 \ud3ec\ud568\ub41c \ucc44\ud305\uc744 \uc0ac\uc6a9\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. Gmail\uc758 \ubc1b\uc740 \ud3b8\uc9c0\ud568\uc5d0\uc11c \ubc14\ub85c Google \ucc44\ud305\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc8e0.<\/p>\n<p><strong>CX \ubaa9\ud45c\ub97c \uc774\ub8e8\uae30 \uc704\ud574 \ub300\ud654\ud615 AI\ub97c \uc5b4\ub5bb\uac8c \uc801\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\uae4c?<\/strong><\/p>\n<p><strong>Colorado:<\/strong> \uc778\uac04\uc740 \uc18c\ud1b5\uc744 \ud558\uae30 \uc704\ud574 \uac00\uc7a5 \uba3c\uc800 \ub9d0\uc744 \ubc30\uc6c1\ub2c8\ub2e4. \uc6b0\ub9ac\uc5d0\uac8c \ub9d0\uc740 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uace0, \uace0\uac1d \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \uac00\uc7a5 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ubc29\uc2dd\uc774\uc8e0. \ub300\ud654\ud615 AI\ub294 \uc811\uadfc\uc131 \uba74\uc5d0\ub3c4 \ub9ce\uc740 \uc7a5\uc810\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uae30\uc220\uc5d0\ub294 \ubb34\uad81\ud55c \uc7a0\uc7ac\ub825\uacfc \uae0d\uc815\uc801\uc778 \uba74\uc774 \uc788\uc73c\uba70, \uc55e\uc73c\ub85c\ub3c4 \uc774\ub97c \uc801\uc6a9\ud558\uc5ec \uace0\uac1d\uc774 \uc9c1\uba74\ud558\ub294 \ub2e4\uc591\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \ubc29\ubc95\uc744 \ubaa8\uc0c9\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p><strong>\uace0\uac1d\uc5d0\uac8c \ub300\ud55c \uc140\ud504 \uc11c\ube44\uc2a4 \uc635\uc158\uc740 \uc5b4\ub5a4 \ud615\ud0dc\ub85c \uc9c4\ud589\ub429\ub2c8\uae4c?<\/strong><\/p>\n<p><strong>Colorado:<\/strong> \ucd08\uae30\uc5d0\ub294 \uac04\ub2e8\ud55c \uc140\ud504\uc11c\ube44\uc2a4 \uc635\uc158\uc744 \uc81c\uacf5\ud558\ub294 \ub2e8\uc21c FAQ \ubd07\uc744 \uc0ac\uc6a9\ud588\uc2b5\ub2c8\ub2e4. \uc774\ud6c4, \uc0c1\ud669\uc5d0 \ub9de\uac8c \ubd07\uc744 \uac1c\uc778\ud654\ud558\ub824\uace0 \ub178\ub825\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uac1c\uc778\ud654\ub41c \ub300\ud654\uc758 \uc608\ub97c \ub4e4\uc5b4\ubcfc\uae4c\uc694? \uace0\uac1d\uc774 &#8220;\ubc30\ub2ec \ubc1b\uc740 \ub2ec\uac40\uc774 \uae68\uc84c\uc2b5\ub2c8\ub2e4.&#8221;\ub77c\uace0 \ub9d0\ud55c\ub2e4\uace0 \ud574 \ubcf4\uc8e0.<\/p>\n<p>\uc0ac\uc6a9\uc790\uc758 \uc804\ud654 \ubc88\ud638\ub97c \uae30\uc900\uc73c\ub85c \uac00\uc0c1 \ub3c4\uc6b0\ubbf8\uc778 Olive\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \ub300\uc751\ud569\ub2c8\ub2e4.<\/p>\n<ol>\n<li>\ud574\ub2f9 \uace0\uac1d\uc758 \ucd5c\uc2e0 \uc8fc\ubb38 \uc870\ud68c<\/li>\n<li>\ub2ec\uac40 \uc7ac\uace0 \ud655\uc778<\/li>\n<li>\ud658\ubd88 \uc0ac\uc720(\uc81c\ud488 \ud30c\uc190) \uae30\ub85d<\/li>\n<li>\uc8fc\ubb38\uc5d0 \ub2e4\ub978 \ubb38\uc81c\uac00 \uc788\ub294\uc9c0 \ud655\uc778<\/li>\n<li>\ud658\ubd88 \ucc98\ub9ac \ubc0f \uace0\uac1d\uc5d0\uac8c \ud655\uc778 \uc774\uba54\uc77c \ubc1c\uc1a1<\/li>\n<\/ol>\n<p>\uc870\ub9cc\uac04 Olive\ub294 \ud2b9\uc815 \ud488\ubaa9\uc744 \uace0\uac1d\uc5d0\uac8c \uc790\ub3d9\uc73c\ub85c \uc7ac\ubc1c\uc1a1\ud558\ub294 \uc635\uc158\ub3c4 \uc81c\uacf5\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc140\ud504 \uc11c\ube44\uc2a4 \uc635\uc158\uc758 \ub2e4\ub978 \uc608\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\ub9e4\uc7a5 \ub0b4 \uc81c\ud488 \ucc3e\uae30<\/li>\n<li>\ub0b4 \uc8fc\ubb38 \ucd94\uc801<\/li>\n<li>\ub9e4\uc7a5 \uc704\uce58 \ud45c\uc2dc<\/li>\n<li>\uc554\ud638 \uc7ac\uc124\uc815<\/li>\n<li>\uc2e4\uc2dc\uac04 \ub9e4\uc7a5 \ud63c\uc7a1\ub3c4<\/li>\n<li>ID \ubc0f \ubcf8\uc778 \uc778\uc99d<\/li>\n<li>\ud53c\ub4dc\ubc31 \uc81c\uacf5<\/li>\n<\/ul>\n<p><strong>\ub514\uc9c0\ud138\uacfc AI\ub294 CX\ub97c \uc5b4\ub5bb\uac8c \ud601\uc2e0\ud560 \uc218 \uc788\uc744\uae4c\uc694?<\/strong><\/p>\n<p><strong>Colorado:<\/strong> \uc544\uc9c1\uc740 \ucd08\uae30 \ub2e8\uacc4\uc774\uc9c0\ub9cc \uc5ec\ub7ec \uc601\uc5ed\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud604\uc7ac\ub294 \uace0\uac1d\uc758 \uc804\ud654 \ubc0f \ucc44\ud305 \ub0b4\uc6a9\uc744 \uc608\uce21\ud558\uae30 \uc704\ud55c \ub370\uc774\ud130 \uc0ac\uc6a9 \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4 \ub2e4\uc74c\uacfc \uac19\uc774 \ub2e4\uc591\ud55c \ub370\uc774\ud130 \ud3ec\uc778\ud2b8\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc774 \uc804\ud654\ub97c \uac74 \uc774\uc720\ub97c \ub354 \uc790\uc138\ud788 \uc54c\uc544\ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uace0\uac1d\uc5d0\uac8c \ubc30\uc1a1 \uc911\uc778 \uc8fc\ubb38 \uc720\ubb34<\/li>\n<li>\ubc30\uc1a1 \uc644\ub8cc \uc5ec\ubd80<\/li>\n<li>\uace0\uac1d\uc774 \uc774\uc804\uc5d0 \uc804\ud654\ud55c \uc774\uc720<\/li>\n<\/ul>\n<p>\uc774\ub7ec\ud55c \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uba74 \uace0\uac1d\uc774 \ubb34\uc5c7\uc744 \uc694\uad6c\ud558\ub294\uc9c0 \uc608\uce21\ud558\uace0, \uc62c\ubc14\ub978 \uacbd\ub85c\ub97c \uc548\ub0b4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub9c8\ucc2c\uac00\uc9c0\ub85c, \uc6b0\ub9ac\ub294 \uc0c1\ub2f4\uc0ac\ub4e4\uacfc \ud611\ub825\ud558\uc5ec \ud574\ub2f9 \uace0\uac1d\uc774 \uacfc\uac70\uc5d0 \ubcf4\uc600\ub358 \ubc18\uc751\uc744 \uae30\ubc18\uc73c\ub85c \ub300\ud654\uc5d0 \uacf5\uac10\uacfc \uc7ac\ubbf8\ub97c \ub354\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc790\uc138\ud55c \ub0b4\uc6a9\uc740 <a href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/woolworths\" target=\"_blank\" rel=\"noopener\">Woolworths \uc0ac\ub840 \uc5f0\uad6c\ub97c \uc77d\uc5b4\ubcf4\uc2ed\uc2dc\uc624<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; \ud638\uc8fc \ucd5c\ub300 \uc720\ud1b5\uae30\uc5c5\uc778 Woolworths (\uc6b8\uc6cc\uc2a4)\ub294 \uace0\uac1d\uc758 \ud589\ubcf5\uacfc \ub9cc\uc871\uc744 \ucd5c\uc6b0\uc120\uc73c\ub85c \uc5ec\uae41\ub2c8\ub2e4. Alex Colorado(WooliesX \uc5d4\uc9c0\ub2c8\uc5b4\ub9c1 \ub9e4\ub2c8\uc800 \uacb8 \ub300\ud654\ud615 AI\ud300 \uc9c0\ubd80\uc7a5)\ub294 \ub2e4\uc74c\uacfc \uac19\uc774 \ub9d0\ud569\ub2c8\ub2e4. &#8220;\ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \ub9cc\ub4dc\ub294 \uac83\uc774 \uc800\ud76c \ud300\uc758 \uc874\uc7ac \uc774\uc720\uc785\ub2c8\ub2e4. \uc6b0\ub9ac\uc758 \ubaa8\ub4e0 \uc5ec\uc815\uc740 \uace0\uac1d\uc774 \uacaa\ub294 \ubb38\uc81c\ub97c \uc0b4\ud3b4\ubcf4\ub294 \uac83\uc5d0\uc11c \uc2dc\uc791\ub429\ub2c8\ub2e4. \uac1c\uc120\ud560 \uacfc\uc81c\uac00 \ubc1c\uacac\ub418\uba74 \uc124\uacc4\uc790, \uac1c\ubc1c\uc790, AI \ud2b8\ub808\uc774\ub108\ub85c \uad6c\uc131\ub41c \ud300\uc774 \ud611\ub825\ud558\uba70 \ud574\ubc95\uc744 \ucc3e\uc8e0. \uc774\ub7f0 \ubc29\uc2dd\uc73c\ub85c \uc791\uc5c5\ud558\uba74\uc11c [&hellip;]<\/p>\n","protected":false},"author":764,"featured_media":415137,"template":"","tax_priority":[],"tax_blogtype":[17757],"tax_blogcategory":[15997,13216],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-441167","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-executives-ko-kr","tax_blogcategory-customer-highlights-ko-kr","tax_blogcategory-digital-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/441167","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/764"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/441167\/revisions"}],"predecessor-version":[{"id":452389,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/441167\/revisions\/452389"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/415137"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=441167"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=441167"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=441167"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=441167"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=441167"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=441167"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=441167"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=441167"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=441167"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=441167"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=441167"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=441167"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=441167"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}