{"id":422079,"date":"2022-02-17T10:04:53","date_gmt":"2022-02-17T18:04:53","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/genesys-cloud-cx-%ec%82%ac%ec%9a%a9-%ec%83%81%eb%8b%b4%ec%82%ac-50%eb%a7%8c-%eb%aa%85-%eb%8b%ac%ec%84%b1"},"modified":"2022-04-07T12:26:05","modified_gmt":"2022-04-07T19:26:05","slug":"genesys-cloud-cx-reaches-500000-agents-on-the-platform","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-cloud-cx-reaches-500000-agents-on-the-platform","title":{"rendered":"Genesys Cloud \uc0ac\uc6a9 \uc0c1\ub2f4\uc0ac 50\ub9cc \uba85 \ub2ec\uc131!"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>Genesys\uc758 \ubbf8\uc158\uc740 \uae30\uc5c5\uc774 \ube44\uc988\ub2c8\uc2a4 \uc911\uc2ec\uc5d0\uc11c \uc0ac\ub78c \uc911\uc2ec\uc73c\ub85c \uc804\ud658\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0, \uc5c5\uacc4\uc5d0\uc11c \uac00\uc7a5 \uac15\ub825\ud55c \uae00\ub85c\ubc8c \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc744 \uad6c\ucd95\ud560 \uc218 \uc788\ub3c4\ub85d &#8216;\uc11c\ube44\uc2a4\ud615 \uacbd\ud5d8(Experience as a Service<sup>SM<\/sup>)&#8217;\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc624\ub298, Genesys\ub294 Genesys\uc758 \ubbf8\uc158\uc744 \ud568\uaed8\ud574\uc900 \uae00\ub85c\ubc8c \uace0\uac1d \ucee4\ubba4\ub2c8\ud2f0\uc640 \uc11c\ube44\uc2a4 \uc81c\uacf5 \uc5c5\uccb4\ub4e4\uc5d0\uac8c \ud070 \uac10\uc0ac\ub97c \uc804\ud558\uace0 \ucd95\ud558\ub97c \ub098\ub204\uace0 \uc2f6\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud604\uc7ac, \uc804 \uc138\uacc4 50\ub9cc \uba85 \uc774\uc0c1\uc758 \uc0c1\ub2f4\uc0ac\uac00 Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc744 \uc774\ud574\ud558\uace0 \uacf5\uac10\ud558\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys\ub294 \uc18c\ub9e4, \uc758\ub8cc, \uae08\uc735 \uc11c\ube44\uc2a4 \ub4f1 \ub2e4\uc591\ud55c \uc5c5\uacc4\uc758 \uace0\uac1d \uacbd\ud5d8(CX) \ub9ac\ub354\ub4e4\uc5d0\uac8c \uafb8\uc900\ud55c \uc120\ud0dd\uc744 \ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubb34\ud55c\ud55c \uc601\uad11\uacfc \ud568\uaed8 \ud070 \uc790\ubd80\uc2ec\uc744 \ub290\ub08d\ub2c8\ub2e4.<\/p>\n<p>5\ub144 \ub9cc\uc5d0 \uc774\ucc98\ub7fc \ub192\uc740 \uc131\uacfc\ub97c \uc62c\ub9b0 \uac83\uc740 Genesys\uc758 \uc911\uc694\ud55c \uc774\uc815\ud45c\uc774\uba70, \ud50c\ub7ab\ud3fc\uc758 \uc131\uacf5\uacfc \uc778\uae30\ub97c \ubcf4\uc5ec\uc8fc\ub294 \ub610 \ub2e4\ub978 \uc9c0\ud45c\uc785\ub2c8\ub2e4. 2021\ub144 \ud68c\uacc4 \ub144\ub3c4\uc5d0 \uae30\ub85d\uc801\uc778 \uc131\uacfc\ub97c \uac70\ub454 \ub370 \uc774\uc5b4, 10\ub9cc \uba85\uc758 \ud50c\ub7ab\ud3fc \uc0c1\ub2f4\uc0ac \uc218\ub97c \ud655\ubcf4\ud55c \uc9c0 \ubd88\uacfc 2\ub144 \ub9cc\uc5d0 \uac70\ub454 \uc131\uacfc\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc804 \uc138\uacc4 \uae30\uc5c5\uc740 \uc18c\ube44\uc790\uc758 \uac70\ub798 \uc811\uc810\uc744 \uc798 \uc870\uc728\ub41c \uace0\uac1d \uacbd\ud5d8\uc73c\ub85c \uc804\ud658\ud558\uae30 \uc704\ud574 \uacc4\uc18d\ud574\uc11c Genesys\ub97c \ucc3e\uc544\uc8fc\uc2dc\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud\ub294 \ud604\uc7ac 3,100\uac1c \uc774\uc0c1\uc758 \uace0\uac1d\uc0ac\uac00 \uc9c1\uba74\ud55c \uc5ec\ub7ec\uac00\uc9c0 CX \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys\uc758 \uace0\uac1d\uc740 \uc18c\uaddc\ubaa8 \uae30\uc5c5\ubd80\ud130 \ucd08\ub300\ud615 \uae30\uc5c5\uae4c\uc9c0 \ub2e4\uc591\ud558\uba70, \ucd08\ub300\ud615 \uae30\uc5c5\uc758 \uacbd\uc6b0 \uc0c1\ub2f4\uc0ac \uc218\uac00 2\ub9cc \uba85\uc774 \ub118\ub294 \uacbd\uc6b0\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc9c1\uba74\ud55c \uacfc\uc81c\ub294 Genesys\uc758 \uacfc\uc81c\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4. \uace0\uac1d\uc758 \uacfc\uc81c\ub97c \ud574\uacb0\ud558\uba70 \uafb8\uc900\ud55c \ud53c\ub4dc\ubc31\uc744 \uae30\ubc18\uc73c\ub85c \uc9c0\uc18d\uc801\uc73c\ub85c \ud50c\ub7ab\ud3fc\uc744 \uac1c\uc120\ud574\uc624\uba74\uc11c Genesys\ub294 \uadf8 \uc5b4\ub5a4 \ubb38\uc81c\uc5d0\ub3c4 \uc790\uc2e0\uac10\uc744 \uc5bb\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \uace0\uac1d\uacfc \uc0c1\ub2f4\uc0ac \ubd84\ub4e4\uc758 \ub3c4\uc6c0\uc5d0 \uc9c4\uc2ec\uc73c\ub85c \uac10\uc0ac\ub4dc\ub9bd\ub2c8\ub2e4.<\/p>\n<p>\uc774\ucc98\ub7fc \ub208\ubd80\uc2e0 \uc131\uc7a5\uacfc \ub9ce\uc740 \ub9ac\ub354 \uae30\uc5c5\uc774 Genesys\ub97c \uc120\ud0dd\ud558\ub294 \uc774\uc720\ub294 Genesys\uc758 \ube44\uc804\uacfc \uad6c\uc131 \uac00\ub2a5\ud55c \ucef4\ud3ec\uc800\ube14 CX \ud50c\ub7ab\ud3fc\uc5d0 \ub300\ud55c \uc2e0\ub8b0 \ub54c\ubb38\uc774\ub77c\uace0 \uc0dd\uac01\ud569\ub2c8\ub2e4. Genesys\uc758 \uae30\ubcf8 \ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98\ub294 \uac04\ud3b8\ud55c \ubc30\ud3ec \uae30\uc220\uc744 \ud1b5\ud574 \ubcf4\uc548\uacfc \uc548\uc815\uc131\uc744 \ubcf4\uc7a5\ud558\uace0, \ud55c \ubc88\uc758 \ubc84\ud2bc \ud074\ub9ad\uc73c\ub85c \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc2e0\uc18d\ud558\uace0 \uac04\ud3b8\ud55c \ud601\uc2e0\uc744 \uae30\ubc18\uc73c\ub85c \uace0\uac1d\uc740 \ub514\uc9c0\ud138, \ud134\ud0a4 \uc778\uacf5 \uc9c0\ub2a5(AI), \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \ub4f1\uc758 \ucd5c\uc2e0 \uae30\ub2a5\uc744 \uc190\uc27d\uac8c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\ub2a5\uc744 \uae30\uc5c5\uc758 \uaddc\ubaa8\uc5d0 \ub9de\uac8c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uc758 \uc218\uace0\ub97c \ub35c\uace0, \uac00\uce58\ub97c \uc2e4\ud604\ud558\ub294 \uc2dc\uac04 \ub610\ud55c \uc904\uc785\ub2c8\ub2e4.<\/p>\n<p>Genesys Cloud\uc758 \uc218\uc11d \uc544\ud0a4\ud14d\ud2b8 \ubc0f Genesys Fellow\uc778 Glenn Nethercutt\ub294 \uc9c0\ub09c \uc2dc\uac04\uc744 \ub2e4\uc74c\uacfc \uac19\uc774 \ud68c\uace0\ud569\ub2c8\ub2e4. &#8220;\uc800\ub294 12\uba85\uc758 \uc5d4\uc9c0\ub2c8\uc5b4\uc640 \ud611\uc5c5\ud558\uba70 \ud070 \ud589\ubcf5\uc744 \ub290\uaf08\uc2b5\ub2c8\ub2e4. 10\uac1c\uc758 \ub9c8\uc774\ud06c\ub85c\uc11c\ube44\uc2a4 \uc2a4\ud0dd\uc774 492\uac1c\ub85c \ub298\uace0, \ubbf8\uad6d \ub3d9\ubd80 \ud574\uc548 \uc9c0\uc5ed\uc5d0\uc11c\uc758 \uc18c\uaddc\ubaa8 \ubc30\ud3ec \uc791\uc5c5 \ub300\uc2e0 12\uac1c \uc9c0\uc5ed\uc5d0\uc11c \uae00\ub85c\ubc8c\ub85c \ubc30\ud3ec \uc791\uc5c5\uc774 \uc774\ub8e8\uc5b4\uc9c0\uace0 \uc788\uc73c\uba70, \ud55c \ub2ec\uc5d0 \uba87 \ud68c\uc5d0 \ubd88\uacfc\ud588\ub358 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ub9b4\ub9ac\uc2a4 \uc791\uc5c5\uc774 \ub9e4\uc8fc 2,000\uc5ec \uac1c\ub85c \ud655\ub300\ub410\uace0, \uc218\ucc9c \uac1c\uc758 \uc870\uc9c1\uc774 \ud0c4\uc0dd\ud588\uc73c\uba70, \uc0ac\uc6a9\uc790 1\uba85\uc5d0\uc11c \uc2dc\uc791\ud558\uc5ec \uc774\uc81c \ub9e4\uc8fc 50\ub9cc \uba85\uc758 \uc0ac\uc6a9\uc790\ub97c \ub9cc\ub098\uace0 \uc788\ub2e4\ub294 \uc810\uc5d0\uc11c \uad49\uc7a5\ud55c \uc131\uc7a5\uc744 \uc2e4\uac10\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\uac00 \uadf9\ubcf5\ud55c \uacfc\uc81c\ub97c \ub2e4\uc2dc \ud55c\ubc88 \ub3cc\uc544\ubcf4\uac8c \ub418\uc5b4 \uae30\uc058\uace0, \uc6b0\ub9ac \ucee4\ubba4\ub2c8\ud2f0\uac00 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \ub610 \ub2e4\ub978 \uc0c8\ub85c\uc6b4 \uac83\uc744 \uad6c\ucd95\ud574 \ub098\uac00\ub294 \ubcf4\uace0 \uc2f6\uc2b5\ub2c8\ub2e4.&#8221;<\/p>\n<p>Glenn\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c Genesys Cloud \ud300\uc758 \ub2e4\ub978 \uc0ac\ub78c\ub4e4\ub3c4 \ucc98\uc74c\ubd80\ud130 \uc774\uacf3\uc5d0\uc11c \uc5c5\ubb34\ub97c \uc2dc\uc791\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub4e4\uc740 \uc2e4\ub85c \ub180\ub77c\uc6b4 \uc131\uacfc\ub97c \uac70\ub480\uc2b5\ub2c8\ub2e4. \uc5c5\uacc4 \ucd5c\ucd08\uc758 \ub124\uc774\ud2f0\ube0c \ud074\ub77c\uc6b0\ub4dc CX \ud50c\ub7ab\ud3fc\uc744 \uad6c\ucd95\ud55c \ud6c4, API \uc6b0\uc120, \ub9c8\uc774\ud06c\ub85c\uc11c\ube44\uc2a4 \uc544\ud0a4\ud14d\ucc98\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubaa8\ub4e0 \uc870\uc9c1\uc5d0 \ud0c1\uc6d4\ud55c \ud655\uc7a5\uc131, \uc548\uc815\uc131, \uc720\uc5f0\uc131\uc744 \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. 5\ub144 \ub3d9\uc548 \ud300\uc740 \uae30\uc874 \uaddc\ubaa8\uc758 80\ubc30 \uc774\uc0c1\uc73c\ub85c \uc131\uc7a5\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub807\uc9c0\ub9cc Genesys\ub294 \uba48\ucd94\uc9c0 \uc54a\uace0 \uc5c5\uacc4\uc5d0\uc11c \uac00\uc7a5 \ud655\uc7a5\uc131\uc774 \ub6f0\uc5b4\ub098\uace0, \uc548\uc815\uc801\uc774\uba70, \ud601\uc2e0\uc801\uc778 \ud50c\ub7ab\ud3fc\uc744 \uad6c\ucd95\ud558\uc5ec, \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc7ac\uad6c\uc0c1\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys\ub294 \uace0\uac1d\uc5d0\uac8c \ucd5c\uc0c1\uc758 \ub9cc\uc871\ub3c4\ub97c \uc81c\uacf5\ud558\uba70 \ud68c\uc0ac \uaddc\ubaa8\ub97c \ud0a4\uc6e0\uc73c\uba70, \ud601\uc2e0\uc758 \uc18d\ub3c4 \ub610\ud55c \ud06c\uac8c \uc55e\ub2f9\uae30\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc131\uacf5\uc758 \ub4a4\uc5d0\ub294 \ucd5c\ucca8\ub2e8 \uc544\ud0a4\ud14d\ucc98\ubfd0\ub9cc \uc544\ub2c8\ub77c, \ub3c5\ud2b9\ud55c \uc0ac\ub0b4 \ubb38\ud654\ub97c \ud1b5\ud574 \ub04a\uc784\uc5c6\uc774 \ud601\uc2e0\uc744 \uc2e4\ud604\ud558\ub294 \ub180\ub77c\uc6b4 \uc778\uc801 \uc790\uc6d0\uc774 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub4e4\uc758 \uae30\uc220\uacfc \ud5cc\uc2e0\uc774 \uc5c6\uc5c8\ub2e4\uba74 \uc9c0\uae08\uacfc \uac19\uc740 \uc131\uacfc\ub294 \ubd88\uac00\ub2a5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&#8220;\uc0c1\ub2f4\uc0ac \uc218\uac00 50\ub9cc \uba85\uc744 \ub118\uc5c8\ub2e4\ub294 \uac83\uc740 Genesys Cloud\uc758 \uac00\uce58\uac00 \ub110\ub9ac \uc2e4\ud604\ub410\ub2e4\ub294 \ubc29\uc99d\uc785\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \uacbd\ud5d8\uc744 \uc870\uc728\ud558\ub294 \uc0c8\ub85c\uc6b4 \uc2dc\ub300\ub97c \ub9de\uc774\ud588\uc2b5\ub2c8\ub2e4. \uc9c0\uae08\uc774\uc57c\ub9d0\ub85c \ub610 \ud55c\ubc88 \uc131\uc7a5\ud560 \uc218 \uc788\ub294 \uc808\ud638\uc758 \uc2dc\uae30\uc785\ub2c8\ub2e4. \ubb3c\ub860 \uc9c0\uae08\uc758 \uc131\uacfc\ub3c4 \ub180\ub78d\uc9c0\ub9cc, \ud5a5\ud6c4\uc5d0 \uace0\uac1d\uacfc \uadf8\ub4e4\uc758 \uace0\uac1d\uc5d0\uac8c \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\ub294 \ud601\uc2e0 \uae30\uc220\uc774 \ubb34\uc5c7\uc778 \uc9c0\ub97c \uc5ec\uc804\ud788 \uace0\ubbfc\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.&#8221;\uace0 Genesys Cloud\uc758 \uc6b4\uc601 \ubc0f \uc81c\ud488 \uad00\ub9ac \ubd80\ubb38 \ub2f4\ub2f9\uc790, \uc0c1\ubb34 Mike Szilagyi\ub294 \ub9d0\ud569\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uacfc \ud30c\ud2b8\ub108\uc758 \ud611\ub825\uc744 \ud1b5\ud574 Genesys\ub294 \uc5c5\uacc4\uc5d0\uc11c \uac00\uc7a5 \uac15\ub825\ud55c \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc \uc911 \ud558\ub098\ub97c \uac1c\ubc1c\ud588\uc73c\uba70, Genesys\uc758 \ub2a5\ub825\uc744 \uad11\ubc94\uc704\ud558\uac8c \uc81c\uacf5\ud558\uae30 \uc704\ud574 \uc804 \uc138\uacc4 \uc774\ud574 \uad00\uacc4\uc790\ub4e4\uacfc \ub3d9\ubc18 \uc131\uc7a5\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uc774 \uc5ec\uc815\uc5d0 \ud568\uaed8 \ud55c \ubaa8\ub4e0 \ubd84\ub4e4\uaed8 \uac10\uc0ac\ub4dc\ub9bd\ub2c8\ub2e4. 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